Reviews from

for SLM Toyota

• 
  1 day ago

  Had an atrocious experience, I went to look an an auris, Naz A saw us outside, we did not get given the keys to test out key components such as AC, Reverse alarm etc, we requested a test drive, unfortunately we didn't get told where to go as he was too busy in the back on his phone.. we got told we could leave a fully refundable deposit so I could have time to try sell my current veichle. Communication via email was non existent. After chasing multiple times with important questions we finally got a video sent which didnt confirm our query. After ringing SLM and leaving multiple messages and emails to no avail, we decided we needed to go down and ask for a new sales representative, this didnt achieve nothing either so we decided not to go for the car. We asked for our deposit back, 7 days pass after numerous messages, still no deposit returned and they had the audacity to relist the car without even returning the deposit! Both Headlight units need replacing as deteriorated beyond belief and these cars are known for poor light output as it is. The fold down rear seat mechanisms both sides were also broken.

  Justin R SLM Toyota Norwich
• 
  6 days ago Uwameiye Oseribhor SLM Toyota Norwich
  Response from SLM 4 days ago

  Dear Uwameiye, Thank you for your five-star rating. We’re pleased you chose SLM Toyota Norwich and appreciate you taking the time to rate your experience with us. If there is anything further we can assist you with, please don’t hesitate to get in touch. We’re always happy to help. Kind regards, SLM Toyota Norwich

• 
  1 week ago Glenn Cabanting SLM Toyota Norwich
  Response from SLM 1 week ago

  Dear Glenn, Thank you for leaving us a five-star rating. Your support is greatly appreciated by the team at SLM Toyota Norwich. We look forward to welcoming you again whenever you next need us. Kind regards, SLM Toyota Norwich

• 
  1 week ago

  If minus was an option i would be given itSo 2 weeks ago i went in to arrange my service and was told it would be covered but would be in minus come next service!! DO TO THERE FAILURE OF NOT SETTING UP SERVICE PLAN CORRECTLY WHEN PURCHASED CAR 1 YEAR AGO from a guy called James who no longer works thereHowever i was told that my service plan did not cover the service and the pot was empty, i had no idea that i was not covered so this came as a real shock!! My service plan was set up when i purchased the car. My previous car before had 2 services a year and the same was suppose to be done for this one as i do 20000 miles a year. However it had not been set up correctly. I spoke to Simon when i went to book my service 2 weeks ago and he said i was covered on this service turns out i wasn't. He said i would be fine on this service and it would be covered, all lies and false information given. So today i take my car in to be told i have to pay a top up which turned out to be450To my surprise, i was shockedI was not told this until today. This should have been covered on my service plan. I should of had 2 services a year on my plan and to add to this the monthly direct debit that was originally set up didn't even cover the one service! They told me that they would reduce the fee of the top up to £130. I am severely disappointed as i should have been covered. Mark was very helpful trying to sort it out as i was fuming mad! Rob the manager needs to learn some manners on how to speak with customers sat there smirking pretty much cocky and rude had to leave the room. Rob made me feel like it was all my fault. If this is how your management makes customers feel shame on you.

  Sarah Adams SLM Toyota Norwich
  Response from SLM 1 week ago

  Dear Sarah, Thank you for taking the time to share your feedback. We’re very sorry to hear that your visit did not meet your expectations and understand how disappointing this must have been. We appreciate you bringing your concerns to our attention. Your feedback is important to us, and we will take your comments on board. We would welcome the opportunity to speak with you further and hope we can help address your concerns. Please contact us on 01603 480000, and a member of our team will be happy to assist. Kind regards, SLM Toyota Norwich

• 
  1 week ago

  After having my car stolen I put it into toyota hastings to be repaired and add more security the team at this garage are highly professional and caring that completed all the work and explained in every detail what had been done i would highly recommend this garage and will certainly be using them from now on thanks again for all your help

  Sheridan Wall SLM Toyota Hastings
  Response from SLM 1 week ago

  Dear Sheridan, Thank you for sharing your experience and for leaving us a five-star review. We understand how unsettling it must have been to have your car stolen, so we’re especially pleased that the team at SLM Toyota Hastings helped put you at ease by carrying out the repairs and additional security work with care and professionalism. It’s good to know that everything was explained clearly and in detail, giving you confidence in the work completed. Your recommendation means a great deal to us, and we’re grateful that you’ve chosen to return to us for your future motoring needs. Thank you again for your kind words. Kind regards, SLM Toyota Hastings

• 
  2 weeks ago

  1Star award for the worst coffee I have ever tasted.

  David Black SLM Toyota Norwich
  Response from SLM 2 weeks ago

  Dear David, Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience at SLM Toyota Norwich. We hope to have the opportunity to welcome you back again in the future. Kind regards, SLM Toyota Norwich

• 
  2 weeks ago

  All the team at SLM Toyota in Hastings made the purchase experience very special, but must mention Olivia, who looked after us so well and communicated brilliantly throughout the whole buying process. I would definitely recommend SLM to anyone interested in buying a new or used car. Thank you to all the team.

  Mark Phillips SLM Toyota Hastings
  Response from SLM 2 weeks ago

  Dear Mark, Thank you for taking the time to leave a five-star review and for sharing such wonderful feedback about your experience with the team at SLM Toyota Hastings. We’re delighted to hear that Olivia looked after you so well and kept you brilliantly informed throughout the buying process. It’s particularly pleasing to know that the team helped make your purchase experience feel so special. Your recommendation is greatly appreciated, and we’ll be sure to share your kind comments with Olivia and the wider team. Thank you for choosing SLM Toyota Hastings, and we hope you continue to enjoy your new car. Kind regards, SLM Toyota Hastings

• 
  3 weeks ago

  I needed some touch-up paint to fix a couple of stone chips on my Toyota. I originally ordered a product online from another website, but after trying it, the color match wasn't right at all. I reached out directly to Toyota Norwich and received a response almost instantly. Within just two emails, a genuine repair kit was ordered for me and it arrived just two days laterA huge thank you to Martin for making the whole process so quick and seamless. As a Toyota owner, I am extremely impressed by their attention to detail and outstanding customer care. Fantastic service from start to finish—highly recommended!

  Jacek Jodłowski SLM Toyota Norwich
  Response from SLM 3 weeks ago

  Dear Jacek, It’s wonderful to hear how smoothly Martin was able to assist you with finding the correct touch-up paint for your Toyota. We’re pleased that he responded so promptly and arranged for a genuine repair kit to be ordered and delivered within just two days. Attention to detail and making things straightforward for our customers are important to us, so your comments are a lovely recognition of the service Martin provided. We’ll be sure to pass your thanks on to him and the wider team. Thank you for choosing SLM Toyota Norwich, and we really appreciate your recommendation. Kind regards, SLM Toyota Norwich

• 
  3 weeks ago

  I have just bought a new car from SLM Norwich. This is the 6th time (including when it was Dingles). My wife also bought a new car from here in 2014. She still has it. Service from sales team and service team has always been first class and I just can’t speak highly enough of them. Mind you, their cars basically sell themselves but even so, I find them to be excellent in all respects.

  James Porter SLM Toyota Norwich
  Response from SLM 3 weeks ago

  Dear James, Thank you for sharing such wonderful feedback and for your continued loyalty to SLM Toyota Norwich over the years. Six vehicle purchases is a fantastic milestone, and we’re also delighted to hear that your wife has continued to enjoy her car since purchasing it from us in 2014. It means a great deal to know that you have consistently received a first-class level of service from both our sales and service teams. Returning customers are incredibly important to us, so your comments are a wonderful recognition of the care and service our teams strive to provide. Thank you once again for choosing SLM Toyota Norwich. We truly appreciate your continued support and look forward to welcoming you and your family again in the future. Kind regards, SLM Toyota Norwich

• 
  3 weeks ago Nibin Mohan SLM Toyota Uckfield
  Response from SLM 3 weeks ago

  Dear Nibin, Thank you for leaving us a rating. We really appreciate your support and are pleased to receive your positive feedback. Thank you for choosing SLM Toyota Uckfield. We hope to welcome you again in the future. Kind regards, SLM Toyota Uckfield

• 
  3 weeks ago

  Olibov was an exceptional guy to deal with. The highlight was the tea that he made me! Great customer service, a good salesperson as well as tea maker

  Jake Coventry SLM Toyota Attleborough
  Response from SLM 3 weeks ago

  Dear Jake, Thank you for sharing your feedback. It’s lovely to hear that Olibov made such a positive impression, both through his excellent customer service and, of course, his tea-making skills! We’re pleased that you found him a great salesperson and that he helped make your visit such an enjoyable one. We’ll be sure to pass your kind comments on to Olibov and the wider team. Thank you for choosing SLM Toyota Attleborough. We hope to welcome you again in the future. Kind regards, SLM Toyota Attleborough

• 
  3 weeks ago

  I have spent tens of thousands of pounds with SLM over the last few years, yet they have treated me with total contempt. They never responded to calls, emails or in store visits. Do they need customers ? When I challenged them on their rudeness and contempt only a half hearted 'sorry' was offered, words are cheap, a more business like resolution was needed. I would go so far as to say their customer service is abuse. They all blame each other. I will never do business with SLM again and would advise anyone else considering buying a vehicle from them not to. You'll only be giving them a stick to beat you with. They are awful beyond words, woke, banal, less than mediocre, deplorable.

  Russell Wright SLM Toyota Norwich
  Response from SLM 3 weeks ago

  Dear Russell, Thank you for taking the time to share your feedback. We are sorry to hear that we did not meet your expectations on this occasion. We appreciate you bringing your concerns to our attention and will review your interaction as we continue to improve our services. Kind regards, SLM Toyota Norwich

• 
  3 weeks ago

  Superb dealership. Salesperson that I dealt with provided an excellent service and assisted me in a manner that went beyond my expectations. From initial discussions to actual delivery of vehicle, salesperson, was in my opinion treating me as a valued customer.

  Mike Burrows SLM Toyota Norwich
  Response from SLM 3 weeks ago

  Dear Mike, It is wonderful to hear that you had such a positive experience with us. Thank you for your five-star review and for recognising the level of service you received from our sales team. We’re particularly pleased that you felt valued throughout the process, from your initial discussions through to the delivery of your vehicle. Going beyond expectations and making customers feel genuinely looked after is something we take great pride in. We’ll make sure your kind comments reach the salesperson who assisted you. We hope you are thoroughly enjoying your new vehicle. Kind regards, SLM Toyota Norwich

• 
  3 weeks ago noble brume SLM Toyota Norwich
  Response from SLM 3 weeks ago

  Dear Noble, Thank you for taking the time to leave us a five-star rating. We sincerely appreciate your support and are pleased to receive your positive feedback. Thank you for choosing SLM Toyota Norwich. We look forward to welcoming you again in the future. Kind regards, SLM Toyota Norwich

• 
  4 weeks ago

  From reading numerous reviews, I thought I possessed a near perfect grasp of all cars on the U.K. roads, and had concluded that a medium sized SUV was the only type of vehicle that could withstand the dreadful potholes that plague the roads of East Sussex. So, when examining a RAV4 at SLM Toyota in Uckfield, I was puzzled when the salesman - Charles Caplan - mentioned that the Corolla hatchback was an excellent car worthy of my consideration too. He duly arranged a lengthy and unaccompanied test drive which I used to traverse the worst stretches of road I know - the Battle Road just outside Heathfield is dreadful - and theIconspec demonstrator with 16wheels rode astonishingly well, similar to Citroens which are renowned for their ride. Furthermore, the 1.8 litre engine provided surprisingly rapid acceleration via its eCVT gearbox. I ended up ordering the Icon spec of the Corolla in the Tourer estate version with a 2.0 litre engine, and received an excellent deal. Charles is a relatively rare example of a salesman who is not only efficient and polite, but also has excellent product knowledge; a Corolla was completely off my radar as I assumed it would be wholly unsuitable but I realise now that it’s a perfect fit.

  Rob Alderman SLM Toyota Uckfield
  Response from SLM 4 weeks ago

  Dear Rob, Thank you for taking the time to leave such a detailed five-star review and for sharing your experience with Charles and the team. It is particularly pleasing to hear that Charles took the time to understand your requirements and encouraged you to consider the Corolla when you had initially set your sights on an SUV. We’re delighted that the extended, unaccompanied test drive gave you the opportunity to experience the Corolla for yourself, including on some of East Sussex’s more challenging roads, and helped you discover that it was so well suited to your needs. Your comments regarding Charles’s efficiency, professionalism and product knowledge are greatly appreciated. It’s wonderful to know that his advice led you to a vehicle that you had not previously considered and that you were able to secure an excellent deal on your new Corolla Touring Sports. We’ll be sure to share your kind feedback with Charles and the wider team. Thank you for choosing SLM Toyota Uckfield, and we look forward to welcoming you when you collect your new Corolla. Kind regards, SLM Toyota Uckfield

• 
  1 month ago

  I waited 26 minutes this morning before the phone was answered and was told they would ring me back...no call. This afternoon I waited a further 23 minutes for the phone to be answered, and theneventually got passed through to a person who was able to resolve my queryYou have to be very patient / persisant when dealing with this company

  Robert Austin SLM Toyota Attleborough
  Response from SLM 1 month ago

  Dear Robert, Thank you for taking the time to share your feedback. We are sorry to hear that you experienced difficulties when trying to contact SLM Toyota Attleborough. We are pleased, however, that you were eventually able to speak with a member of our team who was able to resolve your query. We take all feedback seriously and will take your comments on board. We hope to have the opportunity to welcome you back again in the future. Kind regards, SLM Toyota Attleborough

• 
  1 month ago

  Just had our Cars first service carried out by SLM, EXCELLENT service report including a video of the process, it was carried out very professionally and would definitely recommend this dealership 5☆

  GARY WILLIAMS SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Gary, Thank you for taking the time to leave a five-star review. We’re pleased to hear that your car’s first service was carried out to such a high standard and that you found the service report and video particularly useful. It’s great to know that the process was handled professionally and that you would recommend us. Thank you for choosing SLM Toyota Norwich. We look forward to welcoming you again for your future servicing needs. Kind regards, SLM Toyota Norwich

• 
  1 month ago

  Ridiculous, can't deal with a Toyota in a Toyota garage.

  Lana Hannah SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Lana, Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience at SLM Toyota Norwich. Should you wish to discuss your experience further, please contact our Aftersales Manager directly on 01603 480000. Kind regards, SLM Toyota Norwich

• 
  1 month ago

  Five Stars from us! From pre-sales service to after-sales service Sam Davis at Toyota SLM gave us exemplary service. Not once did we feel as though we were being 'sold to' but rather listened to and understood. We bought the car we wanted for the price we wanted. This is how car sales should be and I would recommend anyone wanting to buy a new car, to go to SLM and ask for Sam

  Adrian Wheeler SLM Toyota Hastings
  Response from SLM 1 month ago

  Dear Adrian, Thank you for taking the time to leave a five-star review and for sharing such generous feedback. We’re particularly pleased to hear that Sam provided exemplary service from your initial enquiry through to after-sales support. It’s great to know that you felt listened to and understood throughout, without any pressure, and that Sam helped you find the car you wanted at a price that worked for you. Your recommendation means a great deal to us, and we’ll be sure to share your kind comments with Sam and the wider team. Thank you for choosing SLM Toyota Hastings, and we look forward to supporting you throughout your ownership. Kind regards, SLM Toyota Hastings

• 
  1 month ago

  I’m extremely disappointed with my experience with Toyota. I reserved a car online and paid a deposit, so naturally I believed the vehicle had been secured for me. Instead, Toyota called me to tell me that the car I had reserved was being given to another customer. I was told that this customer was purchasing another car from Toyota as well, and apparently this was enough for them to prioritise that customer over me, despite the fact that I had already reserved the vehicle and paid a deposit. What was particularly disappointing was the way this was handled. The call was essentially to tell me that the car was gone. There was no apology throughout the conversation and very little consideration for the fact that I had made a reservation, paid a deposit and was expecting to purchase the car. I initially chose Toyota because the online reviews and high star rating gave me confidence that this would be a reputable place to buy a car. Unfortunately, my experience has been completely different. The star rating certainly doesn’t align with my experience. If Toyota allows a customer to reserve a vehicle and pay a deposit, I would expect that commitment to mean something. Giving the car to another customer because they are purchasing two vehicles is extremely disappointing and leaves me questioning the point of the reservation process. The issue is not simply that I lost the carit is the poor communication, lack of apology and the way the whole situation was handled. I expected much better customer service from Toyota. Sadly, this has been a very disappointing experience, and I would think twice before dealing with them again.

  Fank Bank SLM Toyota Attleborough
  Response from SLM 1 month ago

  Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and apologise for the miscommunication surrounding your vehicle reservation. We appreciate you bringing your concerns to our attention and understand your disappointment with how the situation was handled. We take all feedback seriously and would welcome the opportunity to discuss this with you further. Please contact us on 01953 458200 so that a member of our team can investigate the matter with you directly. Kind regards, SLM Toyota Attleborough

• 
  1 month ago Garry Penny SLM Toyota Lowestoft
  Response from SLM 1 month ago

  Dear Garry, Thank you for taking the time to leave us a five-star rating. We really appreciate your support and are pleased to receive your positive feedback. Thank you for choosing SLM Toyota Lowestoft. We look forward to welcoming you again in the future. Kind regards, SLM Toyota Lowestoft

• 
  1 month ago

  Gentleman very helpful.

  John Hart SLM Toyota Uckfield
  Response from SLM 1 month ago

  Dear John, Thank you for taking the time to leave a five-star review. We are pleased to hear that you found our team member so helpful during your visit. Your feedback is greatly appreciated, and we will be sure to share your kind comments with the team. Thank you for choosing SLM Toyota Uckfield. We look forward to welcoming you again in the future. Kind regards, SLM Toyota Uckfield

• 
  1 month ago

  Visited them for the first time. Plenty of parking spaces and the excellent customer service and guidance.

  Enver Celik SLM Toyota Uckfield
  Response from SLM 1 month ago

  Thank you for taking the time to leave a five-star review. We're pleased to hear that your first visit to SLM Toyota Uckfield was such a positive one. It's great to know that you found the team helpful and that their customer service and guidance made a good impression. We also appreciate your comments regarding the convenient parking available at the centre. Thank you for choosing SLM Toyota Uckfield. We look forward to welcoming you again in the future. Kind regards, SLM Toyota Uckfield

• 
  1 month ago

  Very disappointing experiencebuyers beware If I could put zero stars I wouldWe purchased a second-hand Toyota from the Norwich dealership and have been extremely disappointed with the experience. The vehicle developed a number of faults shortly after purchase, despite having been serviced by Toyota Norwich before we bought it. We were told by Toyota Derby that the fault is a common issue, yet despite purchasing the vehicle with a 12-month Toyota warranty, we have been told that issues such as the DPF are not covered. What is particularly frustrating is that we have then been quoted £640 for four hours of diagnostic work simply to investigate the fault. We have also been told that a lengthy manual needs to be worked through to establish the cause of the problem. We have also found the conduct of one staff member particularly unprofessional. During our discussions, references were made to another Toyota dealership in a way that we felt was inappropriate and unhelpful, rather than focusing on resolving the issue with our vehicle. As a customer, it was disappointing to hear another Toyota dealership being discussed in this manner. We purchased from a Toyota dealership believing that buying a used vehicle from an established main dealer would provide reassurance and protection. Unfortunately, our experience has been the complete opposite. A 12-month warranty sounds reassuring, but buyers should carefully check exactly what is and isn’t covered, particularly when it comes to common faults and diagnostic costs. Based on our experience, we would urge anyone considering buying a second-hand car from Toyota to think very carefully and ask detailed questions about warranty coverage, diagnostic charges and after-sales support before committing to a purchase. Very disappointing customer service and not the level of confidence or after-sales support we expected from a Toyota main dealership. They are very eager to get your money when purchasing a vehicle but are not interested when something goes wrong.

  Sara Peat SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Sara, Thank you for taking the time to share your feedback. We are sorry to hear that our service did not meet your expectations. As the vehicle is not currently with us and is with another Toyota Centre, we will continue to work with you and the Toyota Centre to assist in resolving your concerns. If you wish to discuss this matter further, please contact our General Manager on 01603 480000. Kind regards, SLM Toyota Norwich

• 
  2 months ago

  Brought in my new Toyota ProAce max and they were amazing- saw it same day and fixed it. I don’t think I’ve ever had such a pleasant experience and the fact I didn’t buy the van their shows their commitment to customer service and satisfaction. Highly recommend

  Luke Ash SLM Toyota Norwich
  Response from SLM 2 months ago

  Dear Luke, Thank you for taking the time to leave us such a fantastic 5-star review. We’re really pleased the team were able to help get your Proace Max sorted so quickly, and it’s great to hear that everyone you dealt with made you feel so welcome. Your comments are a lovely reflection of the care our team puts into looking after customers, and we really appreciate your recommendation. Best wishes, SLM Toyota Norwich

• 
  2 months ago

  Always very polite and efficient this garage/showroon/service centre is my go to choice.

  Steve Alderson SLM Toyota Norwich
  Response from SLM 2 months ago

  Dear Steve, Thank you for your fantastic 5-star review of SLM Toyota Norwich. We’re delighted to hear that you’ve found our team consistently polite and efficient, and that we’ve become your first choice for your motoring needs. We truly appreciate your continued trust and support, and look forward to welcoming you back to Norwich again in the future. Kind regards, SLM Toyota Norwich

• 
  2 months ago

  I have only used the part department here. Very knowledgeable and efficient gave me a call when my parks were in.

  G Steadman SLM Toyota Hastings
  Response from SLM 2 months ago

  Dear G Steadman, Thank you for your 5-star review of SLM Toyota Hastings. We’re delighted to hear that our Parts Department was able to provide such knowledgeable and efficient service, and that the team kept you informed as soon as your parts arrived. We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to the Parts team. Best wishes, SLM Toyota Hastings

• 
  2 months ago

  Had excellent service from the team at Norwich when we traded in our PHEV Rav4 for another v low mileage Rav4 at Slm , Sophie was brilliant and very knowledgable , we are buying a new Rav4 from her early next year when it is delivered.

  STEVE SLM Toyota Norwich
  Response from SLM 2 months ago

  Dear Steve, Thank you for your fantastic 5-star review of SLM Toyota Norwich. We’re delighted to hear that Sophie provided such knowledgeable and attentive service when you recently changed your RAV4. It’s wonderful to know that you’ve already chosen Sophie to look after you again when your new RAV4 arrives next year. We’ll be sure to pass your kind comments on to her, and we look forward to welcoming you back to Norwich for your new car. Kind regards, SLM Toyota Norwich

• 
  2 months ago

  Always good service, reasonable pricing, and free coffee

  Richard Fosie SLM Toyota Attleborough
  Response from SLM 2 months ago

  Dear Richard, It's fantastic to receive such positive feedback. We're pleased to hear that you've consistently received good service from the team and that you feel our pricing represents good value. We're also glad to know that the complimentary coffee is an appreciated part of your visits! Thank you for your continued support of SLM Toyota Attleborough. We look forward to welcoming you back again in the future. Kind regards, SLM Toyota Attleborough

• 
  2 months ago

  I’ve bought two cars from Toyota in the past and have always found them really helpful, and this visit was no different. Matthew was really helpful throughout, knowledgeable and easy to deal with, and made the whole experience really straightforward. I’ve always had a great experience with Toyota and wouldn’t hesitate to recommend them.

  Rebecca Hatcher SLM Toyota Norwich
  Response from SLM 2 months ago

  Dear Rebecca, It's wonderful to receive such positive feedback. We're particularly pleased to hear that your latest experience with SLM Toyota Norwich was every bit as positive as your previous visits. It's lovely to know that Matthew's knowledge, helpfulness and straightforward approach made your recent experience so enjoyable. Your continued confidence in Toyota and your recommendation mean a great deal to us. We'll be sure to share your kind comments with Matthew and the wider team. Thank you for choosing SLM Toyota Norwich once again. We look forward to welcoming you back in the future. Kind regards, SLM Toyota Norwich

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