Reviews from

for SLM Toyota

• 
  1 day ago

  We have our second Toyota from Toyota SLM Norwich- used approved car. I can recommend Brandon as the best specialist to get you the right car in the best option you need it. Pre booking needed!

  Hanna Derevianko SLM Toyota Norwich
  Response from SLM 1 day ago

  Dear Hanna, Thank you for your wonderful five-star review and for choosing SLM Toyota Norwich for your second Toyota. We’re delighted to hear you’ve had another positive experience with us and are pleased with your Approved Used vehicle. It’s particularly lovely to know Brandon provided such helpful advice and support in finding the right car to suit your needs. We’ll be sure to share your kind recommendation with him. Thank you for your continued support and for recommending Brandon and the team. We hope you enjoy your new Toyota and look forward to welcoming you back. Kind regards, SLM Toyota Norwich

• 
  1 week ago MD ABDUS SAMAD JAYED SLM Toyota Norwich
  Response from SLM 1 week ago

  Dear customer, Thank you for your five-star rating. We’re delighted to have your support and appreciate you choosing SLM Toyota Norwich. We’d love to know a little more about your experience, so please feel free to get in touch if you’d like to share what you enjoyed most about your visit. Should you need any further assistance, our team will be more than happy to help. Kind regards, SLM Toyota Norwich

• 
  1 week ago

  Great experience and cars, Olivia was very helpful from start to finish and very happy with the new vehicle

  James Bragg SLM Toyota Hastings
  Response from SLM 1 week ago

  Dear James, Thank you for taking the time to leave a five-star review. We’re delighted to hear you had such a great experience with us and are so happy with your new vehicle. It’s lovely to know Olivia was helpful throughout the process and made sure everything went smoothly from start to finish. We’ll be sure to pass your kind feedback on to her. Thank you for choosing SLM Toyota Hastings. We hope you enjoy every moment with your new vehicle and look forward to welcoming you back in the future! Kind regards, SLM Toyota Hastings

• 
  1 week ago

  This is my first time visiting & buying a Toyota from SLM Norwich. After sometime walking around choosing the vehicle that i liked ( and not being haunted by a sales person ) on entering the sales room i was greeted by Luke (Salesman) what great guy he is, so knowledgeable & so helpfulHe took all the pressure away on buying a car & making you feel so relaxed. Luke does it allI returned a week later (my choice) to collect the vehicle. Sitting in the car with Luke he showed & explained everything to me & answering all the questions I threw at him ! Bless himSo this is my experience from buying a car from SLM Norwich & rememberask for Luke. You wont be disappointed

  David West SLM Toyota Norwich
  Response from SLM 1 week ago

  Dear David, Thank you for your wonderful and detailed five-star review. We’re delighted to hear how much you enjoyed your first experience of buying a Toyota from SLM Toyota Norwich. It’s particularly pleasing to know that Luke made the process so relaxed and enjoyable, taking the time to answer all your questions and guide you through the features of your new vehicle when you collected it. We’ll be sure to share your kind words with him; he’ll really appreciate the recognition. Thank you for choosing SLM Toyota Norwich. We hope you’re thoroughly enjoying your new Toyota and look forward to welcoming you back in the future! Kind regards, SLM Toyota Norwich

• 
  2 weeks ago Qazim Ayodeji SLM Toyota Norwich
  Response from SLM 1 week ago

  Dear Qazim, We’re so pleased to receive your five-star rating. Thank you for choosing SLM Toyota Norwich and for taking a moment to show your support. It would be lovely to hear a little more about your experience, so please feel free to get in touch if you’d like to share what you particularly enjoyed. If there’s anything else we can help you with, our team would be more than happy to assist. Kind regards, SLM Toyota Norwich

• 
  2 weeks ago Toluwalogo Olugbenga SLM Toyota Uckfield
  Response from SLM 1 week ago

  Dear Toluwalogo, Thank you for taking the time to leave a five-star rating. We’re delighted to have your support and really appreciate you choosing SLM Toyota Uckfield. We’d love to hear more about what made your experience five-star, so please don’t hesitate to get in touch if you’d like to share any further feedback or if there is anything else we can assist you with. We’re always happy to help. Kind regards, SLM Toyota Uckfield

• 
  2 weeks ago

  Amazing staff and service

  Pablo Blanco SLM Toyota Lowestoft
  Response from SLM 2 weeks ago

  Dear Pablo, Thank you for your lovely feedback. We’re delighted to hear that you were impressed with both our team and the service you received at SLM Toyota Lowestoft. We’ll be sure to share your comments with the team, and we hope to have the pleasure of welcoming you back again soon. Kind regards, SLM Toyota Lowestoft

• 
  2 weeks ago

  Popped into SLM Toyota Hastings on 21st October hoping to test drive a Corrola - I’ve been researching cars to replace my Ford Fiesta and narrowed it down to the Corrola. I was in the area and thought I’d take my chances just walking in and see if they had one available to test drive. I met Aaron, one of the sales team, and within no time I was out on a quick test drive. Aaron was so helpful answering all my questions and understanding more about what I am looking for and why. I haven’t purchased a car yet, as I have planned it for next year, but Aaron is in regular contact and is trying to find me the right car for my needs. He has been a star so far and I’m confident that he will help me find the right car and I hope to buy one from them at some point in the future. Thanks Aaron and SLM for the experience so far

  David Lennon SLM Toyota Hastings
  Response from SLM 2 weeks ago

  Dear David, Thank you for sharing your experience with SLM Toyota Hastings. We’re pleased Aaron was able to arrange a test drive during your visit and take the time to understand what you’re looking for in your next car. It’s great to hear that his advice and ongoing communication have been helpful as you explore your options. We’ll be sure to pass your kind words on to Aaron, who will be delighted to know he’s made such a positive impression. We appreciate you considering SLM Toyota Hastings for your next car and hope we can help you find the right Corolla when you’re ready to make your decision. Kind regards, SLM Toyota Hastings

• 
  2 weeks ago

  I had my Toyota Corolla booked in for some work under warranty. The guy I spoke to in the service department was extremely rude, belittling and unhelpful. I suggested a possible way forward and the guy took offense as if I was trying to get one over on them. I will use a different Toyota Garage in future. Terrible customer service from this branch near Hastings.

  Shane Elvy SLM Toyota Hastings
  Response from SLM 2 weeks ago

  Dear Shane, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience at SLM Toyota Hastings did not meet your expectations. We understand that you requested to use one of our vehicles to compare with your own. This is not something we would typically offer when investigating a reported concern, our usual approach would be to arrange a thorough diagnosis by one of our Toyota-trained Technicians to ensure any potential issues can be properly assessed. Our General Manager has attempted to contact you by phone to discuss your experience further. We take all feedback seriously and would welcome the opportunity to speak with you directly to better understand your concerns. Kind regards, SLM Toyota Hastings

• 
  2 weeks ago

  Had a great experience buying my new car from SLM, despite being 50 miles away. They held the car for me on deposit until I could view it. Absolutely no hard sell when I did get there. A special thank you to Sam for his professional and efficient service from start to finish. He set up all the tech for me on the day, and even collected me from the station! Thank you Sam and SLM!!

  Lisa SLM Toyota Hastings
  Response from SLM 2 weeks ago

  Dear Lisa, Thank you for sharing your experience with SLM Toyota Hastings. We’re delighted that we could make your car purchase worthwhile despite the distance you travelled, and that you felt comfortable throughout the process without any pressure. Sam will be especially pleased to hear your kind words. From keeping the car on deposit to arranging your station collection and setting up the technology on the day, it’s great to know his attention to detail helped make everything run smoothly. We’ll be sure to pass your thanks on to him. Thank you for choosing SLM Toyota Hastings, and we hope you enjoy every mile in your new car. Kind regards, SLM Toyota Hastings

• 
  3 weeks ago Uwameiye Oseribhor SLM Toyota Norwich
  Response from SLM 3 weeks ago

  Dear Uwameiye, Thank you for your five-star rating. We’re pleased you chose SLM Toyota Norwich and appreciate you taking the time to rate your experience with us. If there is anything further we can assist you with, please don’t hesitate to get in touch. We’re always happy to help. Kind regards, SLM Toyota Norwich

• 
  1 month ago Glenn Cabanting SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Glenn, Thank you for leaving us a five-star rating. Your support is greatly appreciated by the team at SLM Toyota Norwich. We look forward to welcoming you again whenever you next need us. Kind regards, SLM Toyota Norwich

• 
  1 month ago

  If minus was an option i would be given itSo 2 weeks ago i went in to arrange my service and was told it would be covered but would be in minus come next service!! DO TO THERE FAILURE OF NOT SETTING UP SERVICE PLAN CORRECTLY WHEN PURCHASED CAR 1 YEAR AGO from a guy called James who no longer works thereHowever i was told that my service plan did not cover the service and the pot was empty, i had no idea that i was not covered so this came as a real shock!! My service plan was set up when i purchased the car. My previous car before had 2 services a year and the same was suppose to be done for this one as i do 20000 miles a year. However it had not been set up correctly. I spoke to Simon when i went to book my service 2 weeks ago and he said i was covered on this service turns out i wasn't. He said i would be fine on this service and it would be covered, all lies and false information given. So today i take my car in to be told i have to pay a top up which turned out to be450To my surprise, i was shockedI was not told this until today. This should have been covered on my service plan. I should of had 2 services a year on my plan and to add to this the monthly direct debit that was originally set up didn't even cover the one service! They told me that they would reduce the fee of the top up to £130. I am severely disappointed as i should have been covered. Mark was very helpful trying to sort it out as i was fuming mad! Rob the manager needs to learn some manners on how to speak with customers sat there smirking pretty much cocky and rude had to leave the room. Rob made me feel like it was all my fault. If this is how your management makes customers feel shame on you.

  Sarah Adams SLM Toyota Norwich
  Response from SLM 4 weeks ago

  Dear Sarah, Thank you for taking the time to share your feedback. We’re very sorry to hear that your visit did not meet your expectations and understand how disappointing this must have been. We appreciate you bringing your concerns to our attention. Your feedback is important to us, and we will take your comments on board. We would welcome the opportunity to speak with you further and hope we can help address your concerns. Please contact us on 01603 480000, and a member of our team will be happy to assist. Kind regards, SLM Toyota Norwich

• 
  1 month ago

  After having my car stolen I put it into toyota hastings to be repaired and add more security the team at this garage are highly professional and caring that completed all the work and explained in every detail what had been done i would highly recommend this garage and will certainly be using them from now on thanks again for all your help

  Sheridan Wall SLM Toyota Hastings
  Response from SLM 1 month ago

  Dear Sheridan, Thank you for sharing your experience and for leaving us a five-star review. We understand how unsettling it must have been to have your car stolen, so we’re especially pleased that the team at SLM Toyota Hastings helped put you at ease by carrying out the repairs and additional security work with care and professionalism. It’s good to know that everything was explained clearly and in detail, giving you confidence in the work completed. Your recommendation means a great deal to us, and we’re grateful that you’ve chosen to return to us for your future motoring needs. Thank you again for your kind words. Kind regards, SLM Toyota Hastings

• 
  1 month ago

  1Star award for the worst coffee I have ever tasted.

  David Black SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear David, Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience at SLM Toyota Norwich. We hope to have the opportunity to welcome you back again in the future. Kind regards, SLM Toyota Norwich

• 
  1 month ago

  All the team at SLM Toyota in Hastings made the purchase experience very special, but must mention Olivia, who looked after us so well and communicated brilliantly throughout the whole buying process. I would definitely recommend SLM to anyone interested in buying a new or used car. Thank you to all the team.

  Mark Phillips SLM Toyota Hastings
  Response from SLM 1 month ago

  Dear Mark, Thank you for taking the time to leave a five-star review and for sharing such wonderful feedback about your experience with the team at SLM Toyota Hastings. We’re delighted to hear that Olivia looked after you so well and kept you brilliantly informed throughout the buying process. It’s particularly pleasing to know that the team helped make your purchase experience feel so special. Your recommendation is greatly appreciated, and we’ll be sure to share your kind comments with Olivia and the wider team. Thank you for choosing SLM Toyota Hastings, and we hope you continue to enjoy your new car. Kind regards, SLM Toyota Hastings

• 
  1 month ago

  I needed some touch-up paint to fix a couple of stone chips on my Toyota. I originally ordered a product online from another website, but after trying it, the color match wasn't right at all. I reached out directly to Toyota Norwich and received a response almost instantly. Within just two emails, a genuine repair kit was ordered for me and it arrived just two days laterA huge thank you to Martin for making the whole process so quick and seamless. As a Toyota owner, I am extremely impressed by their attention to detail and outstanding customer care. Fantastic service from start to finish—highly recommended!

  Jacek Jodłowski SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Jacek, It’s wonderful to hear how smoothly Martin was able to assist you with finding the correct touch-up paint for your Toyota. We’re pleased that he responded so promptly and arranged for a genuine repair kit to be ordered and delivered within just two days. Attention to detail and making things straightforward for our customers are important to us, so your comments are a lovely recognition of the service Martin provided. We’ll be sure to pass your thanks on to him and the wider team. Thank you for choosing SLM Toyota Norwich, and we really appreciate your recommendation. Kind regards, SLM Toyota Norwich

• 
  1 month ago

  I have just bought a new car from SLM Norwich. This is the 6th time (including when it was Dingles). My wife also bought a new car from here in 2014. She still has it. Service from sales team and service team has always been first class and I just can’t speak highly enough of them. Mind you, their cars basically sell themselves but even so, I find them to be excellent in all respects.

  James Porter SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear James, Thank you for sharing such wonderful feedback and for your continued loyalty to SLM Toyota Norwich over the years. Six vehicle purchases is a fantastic milestone, and we’re also delighted to hear that your wife has continued to enjoy her car since purchasing it from us in 2014. It means a great deal to know that you have consistently received a first-class level of service from both our sales and service teams. Returning customers are incredibly important to us, so your comments are a wonderful recognition of the care and service our teams strive to provide. Thank you once again for choosing SLM Toyota Norwich. We truly appreciate your continued support and look forward to welcoming you and your family again in the future. Kind regards, SLM Toyota Norwich

• 
  1 month ago Nibin Mohan SLM Toyota Uckfield
  Response from SLM 1 month ago

  Dear Nibin, Thank you for leaving us a rating. We really appreciate your support and are pleased to receive your positive feedback. Thank you for choosing SLM Toyota Uckfield. We hope to welcome you again in the future. Kind regards, SLM Toyota Uckfield

• 
  1 month ago

  I have spent tens of thousands of pounds with SLM over the last few years, yet they have treated me with total contempt. They never responded to calls, emails or in store visits. Do they need customers ? When I challenged them on their rudeness and contempt only a half hearted 'sorry' was offered, words are cheap, a more business like resolution was needed. I would go so far as to say their customer service is abuse. They all blame each other. I will never do business with SLM again and would advise anyone else considering buying a vehicle from them not to. You'll only be giving them a stick to beat you with. They are awful beyond words, woke, banal, less than mediocre, deplorable.

  Russell Wright SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Russell, Thank you for taking the time to share your feedback. We are sorry to hear that we did not meet your expectations on this occasion. We appreciate you bringing your concerns to our attention and will review your interaction as we continue to improve our services. Kind regards, SLM Toyota Norwich

• 
  1 month ago

  Superb dealership. Salesperson that I dealt with provided an excellent service and assisted me in a manner that went beyond my expectations. From initial discussions to actual delivery of vehicle, salesperson, was in my opinion treating me as a valued customer.

  Mike Burrows SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Mike, It is wonderful to hear that you had such a positive experience with us. Thank you for your five-star review and for recognising the level of service you received from our sales team. We’re particularly pleased that you felt valued throughout the process, from your initial discussions through to the delivery of your vehicle. Going beyond expectations and making customers feel genuinely looked after is something we take great pride in. We’ll make sure your kind comments reach the salesperson who assisted you. We hope you are thoroughly enjoying your new vehicle. Kind regards, SLM Toyota Norwich

• 
  1 month ago noble brume SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Noble, Thank you for taking the time to leave us a five-star rating. We sincerely appreciate your support and are pleased to receive your positive feedback. Thank you for choosing SLM Toyota Norwich. We look forward to welcoming you again in the future. Kind regards, SLM Toyota Norwich

• 
  1 month ago

  From reading numerous reviews, I thought I possessed a near perfect grasp of all cars on the U.K. roads, and had concluded that a medium sized SUV was the only type of vehicle that could withstand the dreadful potholes that plague the roads of East Sussex. So, when examining a RAV4 at SLM Toyota in Uckfield, I was puzzled when the salesman - Charles Caplan - mentioned that the Corolla hatchback was an excellent car worthy of my consideration too. He duly arranged a lengthy and unaccompanied test drive which I used to traverse the worst stretches of road I know - the Battle Road just outside Heathfield is dreadful - and theIconspec demonstrator with 16wheels rode astonishingly well, similar to Citroens which are renowned for their ride. Furthermore, the 1.8 litre engine provided surprisingly rapid acceleration via its eCVT gearbox. I ended up ordering the Icon spec of the Corolla in the Tourer estate version with a 2.0 litre engine, and received an excellent deal. Charles is a relatively rare example of a salesman who is not only efficient and polite, but also has excellent product knowledge; a Corolla was completely off my radar as I assumed it would be wholly unsuitable but I realise now that it’s a perfect fit.

  Rob Alderman SLM Toyota Uckfield
  Response from SLM 1 month ago

  Dear Rob, Thank you for taking the time to leave such a detailed five-star review and for sharing your experience with Charles and the team. It is particularly pleasing to hear that Charles took the time to understand your requirements and encouraged you to consider the Corolla when you had initially set your sights on an SUV. We’re delighted that the extended, unaccompanied test drive gave you the opportunity to experience the Corolla for yourself, including on some of East Sussex’s more challenging roads, and helped you discover that it was so well suited to your needs. Your comments regarding Charles’s efficiency, professionalism and product knowledge are greatly appreciated. It’s wonderful to know that his advice led you to a vehicle that you had not previously considered and that you were able to secure an excellent deal on your new Corolla Touring Sports. We’ll be sure to share your kind feedback with Charles and the wider team. Thank you for choosing SLM Toyota Uckfield, and we look forward to welcoming you when you collect your new Corolla. Kind regards, SLM Toyota Uckfield

• 
  2 months ago

  Just had our Cars first service carried out by SLM, EXCELLENT service report including a video of the process, it was carried out very professionally and would definitely recommend this dealership 5☆

  GARY WILLIAMS SLM Toyota Norwich
  Response from SLM 2 months ago

  Dear Gary, Thank you for taking the time to leave a five-star review. We’re pleased to hear that your car’s first service was carried out to such a high standard and that you found the service report and video particularly useful. It’s great to know that the process was handled professionally and that you would recommend us. Thank you for choosing SLM Toyota Norwich. We look forward to welcoming you again for your future servicing needs. Kind regards, SLM Toyota Norwich

• 
  2 months ago

  Ridiculous, can't deal with a Toyota in a Toyota garage.

  Lana Hannah SLM Toyota Norwich
  Response from SLM 2 months ago

  Dear Lana, Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience at SLM Toyota Norwich. Should you wish to discuss your experience further, please contact our Aftersales Manager directly on 01603 480000. Kind regards, SLM Toyota Norwich

• 
  2 months ago

  Five Stars from us! From pre-sales service to after-sales service Sam Davis at Toyota SLM gave us exemplary service. Not once did we feel as though we were being 'sold to' but rather listened to and understood. We bought the car we wanted for the price we wanted. This is how car sales should be and I would recommend anyone wanting to buy a new car, to go to SLM and ask for Sam

  Adrian Wheeler SLM Toyota Hastings
  Response from SLM 2 months ago

  Dear Adrian, Thank you for taking the time to leave a five-star review and for sharing such generous feedback. We’re particularly pleased to hear that Sam provided exemplary service from your initial enquiry through to after-sales support. It’s great to know that you felt listened to and understood throughout, without any pressure, and that Sam helped you find the car you wanted at a price that worked for you. Your recommendation means a great deal to us, and we’ll be sure to share your kind comments with Sam and the wider team. Thank you for choosing SLM Toyota Hastings, and we look forward to supporting you throughout your ownership. Kind regards, SLM Toyota Hastings

• 
  2 months ago Garry Penny SLM Toyota Lowestoft
  Response from SLM 2 months ago

  Dear Garry, Thank you for taking the time to leave us a five-star rating. We really appreciate your support and are pleased to receive your positive feedback. Thank you for choosing SLM Toyota Lowestoft. We look forward to welcoming you again in the future. Kind regards, SLM Toyota Lowestoft

• 
  2 months ago

  Gentleman very helpful.

  John Hart SLM Toyota Uckfield
  Response from SLM 2 months ago

  Dear John, Thank you for taking the time to leave a five-star review. We are pleased to hear that you found our team member so helpful during your visit. Your feedback is greatly appreciated, and we will be sure to share your kind comments with the team. Thank you for choosing SLM Toyota Uckfield. We look forward to welcoming you again in the future. Kind regards, SLM Toyota Uckfield

• 
  2 months ago

  Visited them for the first time. Plenty of parking spaces and the excellent customer service and guidance.

  Enver Celik SLM Toyota Uckfield
  Response from SLM 2 months ago

  Thank you for taking the time to leave a five-star review. We're pleased to hear that your first visit to SLM Toyota Uckfield was such a positive one. It's great to know that you found the team helpful and that their customer service and guidance made a good impression. We also appreciate your comments regarding the convenient parking available at the centre. Thank you for choosing SLM Toyota Uckfield. We look forward to welcoming you again in the future. Kind regards, SLM Toyota Uckfield

• 
  2 months ago

  Very disappointing experiencebuyers beware If I could put zero stars I wouldWe purchased a second-hand Toyota from the Norwich dealership and have been extremely disappointed with the experience. The vehicle developed a number of faults shortly after purchase, despite having been serviced by Toyota Norwich before we bought it. We were told by Toyota Derby that the fault is a common issue, yet despite purchasing the vehicle with a 12-month Toyota warranty, we have been told that issues such as the DPF are not covered. What is particularly frustrating is that we have then been quoted £640 for four hours of diagnostic work simply to investigate the fault. We have also been told that a lengthy manual needs to be worked through to establish the cause of the problem. We have also found the conduct of one staff member particularly unprofessional. During our discussions, references were made to another Toyota dealership in a way that we felt was inappropriate and unhelpful, rather than focusing on resolving the issue with our vehicle. As a customer, it was disappointing to hear another Toyota dealership being discussed in this manner. We purchased from a Toyota dealership believing that buying a used vehicle from an established main dealer would provide reassurance and protection. Unfortunately, our experience has been the complete opposite. A 12-month warranty sounds reassuring, but buyers should carefully check exactly what is and isn’t covered, particularly when it comes to common faults and diagnostic costs. Based on our experience, we would urge anyone considering buying a second-hand car from Toyota to think very carefully and ask detailed questions about warranty coverage, diagnostic charges and after-sales support before committing to a purchase. Very disappointing customer service and not the level of confidence or after-sales support we expected from a Toyota main dealership. They are very eager to get your money when purchasing a vehicle but are not interested when something goes wrong.

  Sara Peat SLM Toyota Norwich
  Response from SLM 2 months ago

  Dear Sara, Thank you for taking the time to share your feedback. We are sorry to hear that our service did not meet your expectations. As the vehicle is not currently with us and is with another Toyota Centre, we will continue to work with you and the Toyota Centre to assist in resolving your concerns. If you wish to discuss this matter further, please contact our General Manager on 01603 480000. Kind regards, SLM Toyota Norwich

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