Reviews from

for SLM Toyota

• 
  1 day ago

  I waited 26 minutes this morning before the phone was answered and was told they would ring me back...no call. This afternoon I waited a further 23 minutes for the phone to be answered, and theneventually got passed through to a person who was able to resolve my queryYou have to be very patient / persisant when dealing with this company

  Robert Austin SLM Toyota Attleborough
• 
  2 days ago

  Just had our Cars first service carried out by SLM, EXCELLENT service report including a video of the process, it was carried out very professionally and would definitely recommend this dealership 5☆

  GARY WILLIAMS SLM Toyota Norwich
  Response from SLM 2 days ago

  Dear Gary, Thank you for taking the time to leave a five-star review. We’re pleased to hear that your car’s first service was carried out to such a high standard and that you found the service report and video particularly useful. It’s great to know that the process was handled professionally and that you would recommend us. Thank you for choosing SLM Toyota Norwich. We look forward to welcoming you again for your future servicing needs. Kind regards, SLM Toyota Norwich

• 
  3 days ago

  Ridiculous, can't deal with a Toyota in a Toyota garage.

  Lana Hannah SLM Toyota Norwich
  Response from SLM 3 days ago

  Dear Lana, Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience at SLM Toyota Norwich. Should you wish to discuss your experience further, please contact our Aftersales Manager directly on 01603 480000. Kind regards, SLM Toyota Norwich

• 
  4 days ago

  Five Stars from us! From pre-sales service to after-sales service Sam Davis at Toyota SLM gave us exemplary service. Not once did we feel as though we were being 'sold to' but rather listened to and understood. We bought the car we wanted for the price we wanted. This is how car sales should be and I would recommend anyone wanting to buy a new car, to go to SLM and ask for Sam

  Adrian Wheeler SLM Toyota Hastings
  Response from SLM 3 days ago

  Dear Adrian, Thank you for taking the time to leave a five-star review and for sharing such generous feedback. We’re particularly pleased to hear that Sam provided exemplary service from your initial enquiry through to after-sales support. It’s great to know that you felt listened to and understood throughout, without any pressure, and that Sam helped you find the car you wanted at a price that worked for you. Your recommendation means a great deal to us, and we’ll be sure to share your kind comments with Sam and the wider team. Thank you for choosing SLM Toyota Hastings, and we look forward to supporting you throughout your ownership. Kind regards, SLM Toyota Hastings

• 
  1 week ago

  I’m extremely disappointed with my experience with Toyota. I reserved a car online and paid a deposit, so naturally I believed the vehicle had been secured for me. Instead, Toyota called me to tell me that the car I had reserved was being given to another customer. I was told that this customer was purchasing another car from Toyota as well, and apparently this was enough for them to prioritise that customer over me, despite the fact that I had already reserved the vehicle and paid a deposit. What was particularly disappointing was the way this was handled. The call was essentially to tell me that the car was gone. There was no apology throughout the conversation and very little consideration for the fact that I had made a reservation, paid a deposit and was expecting to purchase the car. I initially chose Toyota because the online reviews and high star rating gave me confidence that this would be a reputable place to buy a car. Unfortunately, my experience has been completely different. The star rating certainly doesn’t align with my experience. If Toyota allows a customer to reserve a vehicle and pay a deposit, I would expect that commitment to mean something. Giving the car to another customer because they are purchasing two vehicles is extremely disappointing and leaves me questioning the point of the reservation process. The issue is not simply that I lost the carit is the poor communication, lack of apology and the way the whole situation was handled. I expected much better customer service from Toyota. Sadly, this has been a very disappointing experience, and I would think twice before dealing with them again.

  Fank Bank SLM Toyota Attleborough
  Response from SLM 4 days ago

  Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and apologise for the miscommunication surrounding your vehicle reservation. We appreciate you bringing your concerns to our attention and understand your disappointment with how the situation was handled. We take all feedback seriously and would welcome the opportunity to discuss this with you further. Please contact us on 01953 458200 so that a member of our team can investigate the matter with you directly. Kind regards, SLM Toyota Attleborough

• 
  1 week ago Garry Penny SLM Toyota Lowestoft
  Response from SLM 5 days ago

  Dear Garry, Thank you for taking the time to leave us a five-star rating. We really appreciate your support and are pleased to receive your positive feedback. Thank you for choosing SLM Toyota Lowestoft. We look forward to welcoming you again in the future. Kind regards, SLM Toyota Lowestoft

• 
  1 week ago

  Gentleman very helpful.

  John Hart SLM Toyota Uckfield
  Response from SLM 1 week ago

  Dear John, Thank you for taking the time to leave a five-star review. We are pleased to hear that you found our team member so helpful during your visit. Your feedback is greatly appreciated, and we will be sure to share your kind comments with the team. Thank you for choosing SLM Toyota Uckfield. We look forward to welcoming you again in the future. Kind regards, SLM Toyota Uckfield

• 
  1 week ago

  Visited them for the first time. Plenty of parking spaces and the excellent customer service and guidance.

  Enver Celik SLM Toyota Uckfield
  Response from SLM 1 week ago

  Thank you for taking the time to leave a five-star review. We're pleased to hear that your first visit to SLM Toyota Uckfield was such a positive one. It's great to know that you found the team helpful and that their customer service and guidance made a good impression. We also appreciate your comments regarding the convenient parking available at the centre. Thank you for choosing SLM Toyota Uckfield. We look forward to welcoming you again in the future. Kind regards, SLM Toyota Uckfield

• 
  2 weeks ago

  Very disappointing experiencebuyers beware If I could put zero stars I wouldWe purchased a second-hand Toyota from the Norwich dealership and have been extremely disappointed with the experience. The vehicle developed a number of faults shortly after purchase, despite having been serviced by Toyota Norwich before we bought it. We were told by Toyota Derby that the fault is a common issue, yet despite purchasing the vehicle with a 12-month Toyota warranty, we have been told that issues such as the DPF are not covered. What is particularly frustrating is that we have then been quoted £640 for four hours of diagnostic work simply to investigate the fault. We have also been told that a lengthy manual needs to be worked through to establish the cause of the problem. We have also found the conduct of one staff member particularly unprofessional. During our discussions, references were made to another Toyota dealership in a way that we felt was inappropriate and unhelpful, rather than focusing on resolving the issue with our vehicle. As a customer, it was disappointing to hear another Toyota dealership being discussed in this manner. We purchased from a Toyota dealership believing that buying a used vehicle from an established main dealer would provide reassurance and protection. Unfortunately, our experience has been the complete opposite. A 12-month warranty sounds reassuring, but buyers should carefully check exactly what is and isn’t covered, particularly when it comes to common faults and diagnostic costs. Based on our experience, we would urge anyone considering buying a second-hand car from Toyota to think very carefully and ask detailed questions about warranty coverage, diagnostic charges and after-sales support before committing to a purchase. Very disappointing customer service and not the level of confidence or after-sales support we expected from a Toyota main dealership. They are very eager to get your money when purchasing a vehicle but are not interested when something goes wrong.

  Sara Peat SLM Toyota Norwich
  Response from SLM 2 weeks ago

  Dear Sara, Thank you for taking the time to share your feedback. We are sorry to hear that our service did not meet your expectations. As the vehicle is not currently with us and is with another Toyota Centre, we will continue to work with you and the Toyota Centre to assist in resolving your concerns. If you wish to discuss this matter further, please contact our General Manager on 01603 480000. Kind regards, SLM Toyota Norwich

• 
  3 weeks ago

  Brought in my new Toyota ProAce max and they were amazing- saw it same day and fixed it. I don’t think I’ve ever had such a pleasant experience and the fact I didn’t buy the van their shows their commitment to customer service and satisfaction. Highly recommend

  Luke Ash SLM Toyota Norwich
  Response from SLM 3 weeks ago

  Dear Luke, Thank you for taking the time to leave us such a fantastic 5-star review. We’re really pleased the team were able to help get your Proace Max sorted so quickly, and it’s great to hear that everyone you dealt with made you feel so welcome. Your comments are a lovely reflection of the care our team puts into looking after customers, and we really appreciate your recommendation. Best wishes, SLM Toyota Norwich

• 
  3 weeks ago

  Always very polite and efficient this garage/showroon/service centre is my go to choice.

  Steve Alderson SLM Toyota Norwich
  Response from SLM 3 weeks ago

  Dear Steve, Thank you for your fantastic 5-star review of SLM Toyota Norwich. We’re delighted to hear that you’ve found our team consistently polite and efficient, and that we’ve become your first choice for your motoring needs. We truly appreciate your continued trust and support, and look forward to welcoming you back to Norwich again in the future. Kind regards, SLM Toyota Norwich

• 
  3 weeks ago

  I have only used the part department here. Very knowledgeable and efficient gave me a call when my parks were in.

  G Steadman SLM Toyota Hastings
  Response from SLM 3 weeks ago

  Dear G Steadman, Thank you for your 5-star review of SLM Toyota Hastings. We’re delighted to hear that our Parts Department was able to provide such knowledgeable and efficient service, and that the team kept you informed as soon as your parts arrived. We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to the Parts team. Best wishes, SLM Toyota Hastings

• 
  4 weeks ago

  Had excellent service from the team at Norwich when we traded in our PHEV Rav4 for another v low mileage Rav4 at Slm , Sophie was brilliant and very knowledgable , we are buying a new Rav4 from her early next year when it is delivered.

  STEVE SLM Toyota Norwich
  Response from SLM 3 weeks ago

  Dear Steve, Thank you for your fantastic 5-star review of SLM Toyota Norwich. We’re delighted to hear that Sophie provided such knowledgeable and attentive service when you recently changed your RAV4. It’s wonderful to know that you’ve already chosen Sophie to look after you again when your new RAV4 arrives next year. We’ll be sure to pass your kind comments on to her, and we look forward to welcoming you back to Norwich for your new car. Kind regards, SLM Toyota Norwich

• 
  1 month ago

  Always good service, reasonable pricing, and free coffee

  Richard Fosie SLM Toyota Attleborough
  Response from SLM 1 month ago

  Dear Richard, It's fantastic to receive such positive feedback. We're pleased to hear that you've consistently received good service from the team and that you feel our pricing represents good value. We're also glad to know that the complimentary coffee is an appreciated part of your visits! Thank you for your continued support of SLM Toyota Attleborough. We look forward to welcoming you back again in the future. Kind regards, SLM Toyota Attleborough

• 
  1 month ago

  I’ve bought two cars from Toyota in the past and have always found them really helpful, and this visit was no different. Matthew was really helpful throughout, knowledgeable and easy to deal with, and made the whole experience really straightforward. I’ve always had a great experience with Toyota and wouldn’t hesitate to recommend them.

  Rebecca Hatcher SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Rebecca, It's wonderful to receive such positive feedback. We're particularly pleased to hear that your latest experience with SLM Toyota Norwich was every bit as positive as your previous visits. It's lovely to know that Matthew's knowledge, helpfulness and straightforward approach made your recent experience so enjoyable. Your continued confidence in Toyota and your recommendation mean a great deal to us. We'll be sure to share your kind comments with Matthew and the wider team. Thank you for choosing SLM Toyota Norwich once again. We look forward to welcoming you back in the future. Kind regards, SLM Toyota Norwich

• 
  1 month ago

  Had my car serviced yesterday but was very disappointed on collection to find that the car had not been cleaned out or washed. You make a point of mentioning a complimentary wash and vacuum with every service. The service itself cost £285 but was ready in just over 50 minutes which surely gave adequate time to at least run a hose over it. Needless to say my car will not be returning to SLM in future.

  Adrian Jex SLM Toyota Lowestoft
  Response from SLM 1 month ago

  Dear Adrian, Thank you for taking the time to share your feedback. We are sorry that your vehicle was not cleaned following its recent service. Unfortunately, due to circumstances out of our control, our valeter was unavailable last Thursday and Friday, so we were unable to provide the complimentary wash and vacuum. We have been offering all affected customers the opportunity to return on a convenient day, or when they are next passing by, and we would be happy to arrange this for you. We hope to have the opportunity to welcome you back again soon. Kind regards, SLM Toyota Lowestoft

• 
  1 month ago

  3 cars from there never prepared when told was ready to collect. Waited 2 hours once when I was given a time to collect. Scratches to new vehicles. Proace brand new broke down 4 times was off the road for 6 months and they ran 1500 miles up test driving it shocking would never by a car from SLM

  Michael Simmonds SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Michael, Thank you for taking the time to share your feedback. We are sorry to hear that you have not been satisfied with the vehicle you purchased in 2022 and that you have experienced issues. Any warranty repairs and rectification work completed on the vehicle have been carried out by the team in accordance with the manufacturer's guidelines, as was the case in 2025. We understand that ##s can be frustrating. Unfortunately, there can sometimes be ##s in the supply of replacement parts from the manufacturer, which are outside of our control. However, we always endeavour to minimise any disruption and complete repairs as quickly as possible once the necessary parts become available. We appreciate you bringing this matter to our attention and hope to have the opportunity to address any outstanding concerns. If you wish to discuss this further, please contact us on 01603 480000 and a member of our team will be in touch. Kind regards, SLM Toyota Norwich

• 
  1 month ago

  We bought a new car from SLM Toyota today and many thanks to Jordan, Peak who was very professional and helpful in every way and he was a pleasure to deal with. Would definitely recommend SLM Toyota Hastings.

  Bev Walker SLM Toyota Hastings
  Response from SLM 1 month ago

  Dear Bev, We're delighted to hear that your car-buying experience with us was such a positive one. It's wonderful to know that Jordan provided professional, helpful service throughout and made the whole process enjoyable. We take great pride in delivering a welcoming and straightforward experience for our customers, so it's especially rewarding to receive your kind feedback. Thank you for your recommendation and for choosing SLM Toyota Hastings. We'll be sure to pass your lovely comments on to Jordan and the wider team. We wish you many happy miles in your new Toyota and look forward to welcoming you back in the future. Kind regards, SLM Toyota Hastings

• 
  1 month ago

  Olly was great. Not pushy and handled purchase very smoothly. Handover was easy and not rushed. Would definitely come back.

  Alec Christie SLM Toyota Attleborough
  Response from SLM 1 month ago

  Dear Alec, It's wonderful to receive such positive feedback. We're delighted to hear that Olly made your car-buying experience such a smooth and enjoyable one. Providing a relaxed, no-pressure approach and ensuring every handover is thorough without being rushed is exactly the standard of service we aim to deliver. Thank you for your kind recommendation. We'll be sure to pass your comments on to Olly and the wider team, and we're pleased to hear you'd happily return to SLM Toyota Attleborough in the future. Kind regards, SLM Toyota Attleborough

• 
  1 month ago

  Good service & nice friendly staff

  John Winconek SLM Toyota Lowestoft
  Response from SLM 4 weeks ago

  Dear John, Thank you for taking the time to share your feedback. We're pleased to hear that you received good service from the team and found everyone to be friendly and welcoming. Providing a positive experience for our customers is very important to us, so it's great to know this was reflected in your visit. We'll be sure to share your kind comments with the team at SLM Toyota Lowestoft and we look forward to welcoming you back again in the future. Kind regards, SLM Toyota Lowestoft

• 
  1 month ago

  Excellent service, attentive staff with an excellent front of house/reception. Overall very good.

  Rob Crawley SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Rob, Thank you for your excellent 5-star review of SLM Toyota Norwich. We’re delighted to hear that you received such attentive service and that our front of house team made a positive impression during your visit. Delivering a welcoming and professional experience from the moment our customers arrive is something we take great pride in. We truly appreciate your feedback and look forward to welcoming you back again soon. Best wishes, SLM Toyota Norwich

• 
  1 month ago

  Nice approach, no pushing sales banter, just pick what suits you best.

  Giles Blatchford SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Giles, Thank you for your fantastic 5-star review of SLM Toyota Norwich. We’re delighted to hear that you appreciated our relaxed and customer-focused approach. Helping customers find the right vehicle for their needs, without any pressure, is exactly the experience we aim to provide, so it's wonderful to know this stood out during your visit. We truly appreciate your feedback and look forward to welcoming you back again in the future. Kind regards, SLM Toyota Norwich

• 
  1 month ago Thomas Blake SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Thomas, Thank you for taking the time to leave SLM Toyota Norwich a 5-star rating. We really appreciate your support and are pleased to know you had a positive experience with us. We hope to have the pleasure of welcoming you back again in the future. Best wishes, SLM Toyota Norwich

• 
  1 month ago

  Receiving another customer's name, vehicle registration and service appointment details is not just an inconvenienceit is a personal data breach. That information should never have been shared with me. It raises concerns about how customer data is being managed and protected here

  Heidi SLM Toyota Uckfield
  Response from SLM 1 month ago

  Dear Heidi, Thank you for taking the time to share your feedback. We take concerns around customer information and privacy extremely seriously and would appreciate the opportunity to discuss this with you further. Please could you contact our General Manager, Simon, on 01825 768989, who would be keen to speak with you, understand your concerns, and look into this further. Kind regards, SLM Toyota Uckfield

• 
  1 month ago

  What a lovely bunch of people

  Peter Pattenden SLM Toyota Hastings
  Response from SLM 1 month ago

  Dear Peter, It's wonderful to receive such positive feedback. It's fantastic to hear that our team made such a positive impression on you. Creating a friendly and welcoming atmosphere is something we pride ourselves on, so it's brilliant to know this stood out during your visit. We really appreciate your support and thank you for choosing SLM Toyota Hastings. We look forward to welcoming you back again in the future. Kind regards, SLM Toyota Hastings

• 
  1 month ago

  I've not had to use car dealers a lot in my motoring life, because I've bought second hand or through auctions. This dealership is the one that many of us dream of. Friendly front of house, knowledgeable sales and efficient after care. Great WiFi, comfortable seating area and good coffee. A quick walk around the stock reveals plenty of it. Whoever runs SLM has an eye for detail, long may you be successful

  simon curston SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Simon, Thank you for taking the time to leave such thoughtful feedback. We're absolutely delighted to hear that your experience with SLM Toyota Norwich exceeded your expectations. From the warm welcome you received to the knowledgeable sales team, efficient aftercare and even the comfort of our customer facilities, it's fantastic to know that every aspect of your visit made such a positive impression. Your comments about the attention to detail throughout the dealership are especially appreciated. We work hard to create an environment where customers feel welcome and supported, and it's incredibly rewarding to know that this stood out to you. Thank you once again for your generous recommendation and kind wishes. We truly appreciate your support and look forward to welcoming you back in the future. Kind regards, SLM Toyota Norwich

• 
  2 months ago

  Dealt with Nas Akouri on purchase of my used Toyota, top service, very knowledgable and made me feel valued and respected as a customer.

  Janice Harvey SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Janice, Thank you for your wonderful five-star review. We're delighted to hear that your experience purchasing your used Toyota was such a positive one. Making every customer feel valued, respected and supported throughout the buying process is something our team takes great pride in, so it's especially pleasing to know this was reflected in your visit. Nas will be thrilled to receive your kind comments. His knowledge and commitment to providing excellent customer service are greatly appreciated, and we'll be sure to pass your feedback on to him. We hope you enjoy many happy miles in your Toyota, and thank you once again for choosing SLM Toyota Norwich. Kind regards, SLM Toyota Norwich

• 
  2 months ago neil harris SLM Toyota Norwich
  Response from SLM 2 months ago

  Dear Neil, We really appreciate you taking the time to leave us a five-star rating. Although you haven't added any comments, it's fantastic to know that your experience with us deserved five stars. Your support is greatly appreciated and serves as wonderful encouragement for the whole team. Thank you for choosing SLM Toyota Norwich. We look forward to welcoming you back again in the future. Kind regards, SLM Toyota Norwich

• 
  2 months ago

  Firstly, I want to say what lovely, friendly people you all are, which is why you might be a little surprised by my comments below. However, when buying a beautiful ex-demonstrator vehicle . The sales Manager called me to sort any minor issues with me and was extremely helpful and understanding, what a breath of fresh air highly recommended . What was a surprise in owning over 60 cars in my life time never ever have I been told that we don't release a V5 for up to a monthwhat a shame

  Martin Kulin SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Martin, Thank you for your updated review. We're delighted to hear that our Sales Manager was able to assist you and ensure that any minor issues were dealt with in a helpful, understanding and professional manner. Providing genuine support and taking the time to listen to our customers is something we place great importance on, so it's incredibly rewarding to know this made such a positive difference to your experience. We understand that our Sales Manager has been in touch with you to discuss the delivery of your V5 and that the DVLA have now processed this request. Our Sales Manager will be back in touch over the next couple of days to check that your V5 has arrived. Thank you once again for choosing SLM Toyota Norwich. Kind regards, SLM Toyota Norwich

• 
  2 months ago

  Great customer service from Jayden.

  Phillip Howell SLM Toyota Lowestoft
  Response from SLM 2 weeks ago

  Dear Phillip, Thank you for your five-star review. It is great to know that Jayden provided you with such a positive level of customer service. We appreciate you taking the time to recognise his efforts and will be sure to share your kind feedback with him. Thank you for choosing SLM Toyota Lowestoft. We look forward to welcoming you again in the future. Kind regards, SLM Toyota Lowestoft

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