Reviews from

Google

for SLM Toyota

• 
  3 days ago

  Hi i would like to say that I have used SLM TOYOTA ATTLEBOROUGH for many years having my Rav4 2020 serviced and have always been completely satisfied, so now I thought it time for a change of vehicle, which i have found it's a C-HR Excel 2024 a beautiful car, but things didn't go to plan as positively as they should have, if it hadn't been for the sales person who was Oliver Hayward ( Ollie) I would have walked away from the sale, but this young man went above and beyond to keep me on board with the sale, we picked the car up today absolutely stunning thanks Ollie for your time and effort , you are a credit to your company SLM TOYOTA Best regards Keith

  Keith Bacon SLM Toyota Attleborough
  Response from SLM 3 days ago

  Dear Keith, Thank you so much for your wonderful five-star review and for your continued loyalty to SLM Toyota Attleborough over the years. It really means a lot to us that you’ve trusted us with servicing your RAV4 and now with helping you find your new Toyota C-HR Excel. We’re sorry to hear that parts of the process did not go as smoothly as they should have, but we’re delighted that Ollie was able to step in and provide the support and reassurance needed to keep everything on track. Going above and beyond for our customers is exactly what we strive for, and your kind words about him being a credit to the company will mean a great deal. Congratulations on your new C-HR Excel! We wish you many happy and safe miles ahead and look forward to continuing to support you in the future. Kind regards, SLM Toyota Attleborough.

• 
  1 week ago

  I have been dealing with them over the past 2 years and have to admit that I’m rather disappointed with their service. This is comparing them to the Toyota dealers I dealt with when I lived in Midlands. The staff come across as less polite and less responsible. I nearly bought a new car, but had to cancel the order purely because they are too slow to respond to requests. The phones take time to be answered and emails are not replied to. Incomplete works have to be chased by myself instead of staff members wanting to finish the work. They seem to not keep records of work done and end up telling you to need to bring the car in to find out. Additionally, during the service, their recommendations change as per their convenience and the quote for their work is higher than what is advertised by Toyota website. Would definitely recommend to not buy or use their services.

  ankit kedia SLM Toyota Norwich
  Response from SLM 1 week ago

  Dear Ankit, Thank you for taking the time to leave your review and for your continued custom over the past two years. We are very sorry to hear that your experience with SLM Toyota Norwich has left you feeling disappointed. We fully appreciate how frustrating it must have been to experience ##s in responses, difficulties contacting the team, and concerns around communication and follow-up. This is certainly not the level of service we aim to provide. We are particularly sorry to hear that this experience led you to cancel your new vehicle order, as this is never the outcome we would want for any customer. Your feedback has been taken very seriously and will be reviewed internally with the team to help improve our customer experience moving forward. Please contact us directly on 01603 480000 and our Service Manager will be in touch. We hope to have the opportunity to welcome you back again in the future. Kind regards, SLM Toyota Norwich.

• 
  2 weeks ago

  I am currently in the process of buying a car from SLM Toyota Norwich, and the experience so far has been excellent. Richard, Jane, and Simon have all been fantastic and incredibly supportive throughout the process.They took the time to explain various finance options clearly and patiently, making everything easy to understand. Richard went above and beyond by creating a personalised car video especially for me, which was a really nice touch. He has cleared all my doubts, is highly professional, and truly committed to providing great customer service.I’ve felt very well looked after from start to finish and would absolutely recommend SLM Toyota Norwich to anyone looking for excellent customer care and a smooth car‑buying experience. Suraj Jadhav

  Suraj Jadhav SLM Toyota Norwich
  Response from SLM 2 weeks ago

  Dear Suraj, Thank you for your fantastic 5-star review of SLM Toyota Norwich. We’re delighted to hear that your experience so far has been such a positive one and that Richard, Jane, and Simon have been able to support you throughout your journey. It’s great to know that the team took the time to guide you through the finance options clearly and that the personalised video added an extra touch to your experience. Providing attentive, tailored service is something we’re very passionate about, so your feedback will mean a lot to them. We truly appreciate your recommendation and look forward to completing the final steps of your purchase with you. Kind regards, SLM Toyota Norwich

• 
  2 weeks ago

  I found buying the car experience first class

  Charles Heyes SLM Toyota Hastings
  Response from SLM 2 weeks ago

  Dear Charles, Thank you for your fantastic 5-star review of SLM Toyota Hastings. We’re delighted to hear that your recent purchase experience was of such a high standard. Providing a smooth and enjoyable journey for our customers is something we take great pride in. We truly appreciate your feedback and hope you enjoy your new car for many miles to come. Kind regards, SLM Toyota Hastings

• 
  2 weeks ago

  I bought few cars from SLM Toyota Lowestoft and dealt with Jack throughout the process. From the very beginning, he always been professional, approachable, and straightforward to deal with. This guy has a great sense of humor as well without forgetting. Jack was spot on time for our appointment and everything ran smoothly from the start. Very polite and courteous. He took the time to go through everything clearly and made sure I understood all the details before moving forward. There was no pressure at any stage, just honest advice and a relaxed, helpful approach that made the whole experience easy. He answered all my questions properly and was patient throughout, even when I was deciding between a couple of options. Everything was handled efficiently, and I felt confident I was making the right choice. Overall, I was really happy with the service I received and have already recommend Jack a few sales which went thru as smooth as it can be and would definitely keep recommending Jack to anyone looking to buy a car there or considering future purchases. All the best Jack, keep SLM proud!

  rov 07 SLM Toyota Lowestoft
  Response from SLM 2 weeks ago

  Thank you for taking the time to leave such a fantastic 5-star review. We are truly grateful for your continued loyalty and are delighted to hear that Jack has consistently provided you with such a professional, friendly, and enjoyable experience over the years. It is wonderful to know that Jack’s honest guidance, patience, and attention to detail helped make each purchase feel straightforward and comfortable. Creating a welcoming and pressure-free environment is exactly the standard we strive for, so your comments mean a great deal to us. We especially appreciate your continued recommendations and support, which is the highest compliment we could receive. We will be sure to pass your kind words on to Jack, who will be thrilled to hear how highly you think of his service. Kind regards, SLM Toyota Lowestoft

• 
  3 weeks ago

  Bought a used car in December at SLM Toyota Norwich. The Sales man Luke was not informative at all. They told me the car was ready to go. Didn't inform me the car only had 9 months mot and not a full years mot. I was never offered a test drive on this vehicle, he never talked me and my husband through any of the vehicles options inside the car. It was only me looking online i noticed on the mot the two back tires were noted as perished. I called toyota to ask if they would replace the two tyres and was told no they had tread on them. The clutch bite on this vehicle is so high I can't get a smooth transition through the gears. I took it in to slm yesterday as since I have bought the car the brakes make a noise everytime you step on them and also said about the clutch biteing point being high. I was told everything was fine I need to run it on the NDR at 60 miles a hour and keep hitting the brakes. I have never had a car and needed to do this. Also the clutch point is suppose to be fine as these models have a high clutch point. I really would have expected the sales person to have advised on these points. I also was not given the mot certificate as they said it was done at another branch. I said I wanted the mot certificate, which Luke said he would get and email to me. After waiting two months and never received it. I called slm and was told Luke was with a customer and will call me back. Still over 3 months later no call and no certificate. I'm guessing that's why no certificate was given at the purchase as then I would of been able to see the perished tyres. I would in future make sure that your sales team tell the customer all the details about the vehicle before selling it to a customer. I have been a customer over 8 years at this branch and feel very let down on my purchase. The discs behind my alloys are very corroded and nothing seems to have been pointed out to us. I am very disappointed with my purchase. Not very professional at all. I now will never buy from SLM Toyota Norwich again.

  Teresa Singh SLM Toyota Norwich
  Response from SLM 3 weeks ago

  Dear Teresa, Thank you for taking the time to share your feedback, and for speaking with us directly regarding your concerns about your recent purchase from SLM Toyota Norwich. We are sorry that you felt disappointed with the sales process and that your experience did not meet expectations, particularly as a long-standing customer. Your comments have been taken on board and will be addressed internally to help us improve our service moving forward. Following our recent conversation, we are pleased we were able to arrange for your vehicle to be inspected. At this time, no faults have been identified, and the vehicle has been confirmed to drive as expected, with a fully green EVHC. We understand that you have not had the opportunity to use the vehicle extensively yet, and we appreciate that you have agreed to monitor how it feels over the coming weeks as you become more familiar with it. In relation to the MOT certificate, we apologise for any confusion caused. As the MOT was carried out prior to the vehicle being traded into us, we were unable to supply the certificate directly. We do also note your concerns regarding the sales process. While we are disappointed these were not raised at the time of purchase, we fully recognise the importance of clear and thorough communication, and we will ensure this is reviewed with the team. Thank you again for your feedback, and please do not hesitate to contact us if you have any further questions or concerns. Kind regards, SLM Toyota Norwich.

• 
  3 weeks ago

  I would not recommend this dealer—they are not trustworthy. I tried to buy brand new toyota car from them and arrange a part exchange, but they offered me over £2,000 less than other dealerships for the same vehicle. Avoid this place; there are much better options elsewhere.

  dd zz SLM Toyota Norwich
  Response from SLM 3 weeks ago

  Dear dd zz, Thank you for taking the time to share your feedback regarding your recent experience with SLM Toyota Norwich. We are very sorry to hear that you felt disappointed with the part exchange valuation provided, and that we couldn’t reach the desired level of discount on this occasion. We understand how important it is to feel confident and reassured when making such decisions, and that we did not meet your expectations this time. Your comments are important to us, and we hope to have the opportunity to welcome you back again in the future. Kind regards, SLM Toyota Norwich.

• 
  4 weeks ago

  I travelled from London (a 165-mile journey) on Bank Holiday Monday, 6th April 2026, specifically to view a Toyota Yaris. I had spoken to Joshua H in the morning, making it very clear I was travelling a long distance with the intention to purchase. I explicitly confirmed I was prepared to pay the full amount of £10,995 on the day if I like the car and paid a £99 reservation fee to secure the vehicle. I arrived at approximately 15:36, roughly 25 minutes before the 16:00 closing time. Joshua H was professional, polite, and helpful throughout. However, I was informed that a test drive could not proceed due to administrative and insurance checks prior to closing. Although disappointing after a 3-hour journey, I accepted this and remained calm. The experience changed significantly when I raised the lack of a test drive and a small crack on the front grille in relation to the asking price. At this point, his colleague, Jack, became involved. His tone was immediately abrupt and dismissive, stating things likeI don’t know where you guys work, but I have to go home to my wife and kidsAs working professionals ourselves, we fully understand the importance of working hours and family time, but using this as a reason to be rude to a customer is unacceptable. Jack further remarkedYou knew how far it was, yet you decided to travelwhich was incredibly patronising and implied the 165-mile journey was my fault. His overall manner and hand gestures suggested atake it or leave itapproach with no willingness to engage or negotiate. Despite arriving ready to pay £10,995 in full, I ultimately decided not to proceed solely due to this treatment. While Joshua H was a credit to the dealership and witnessed the interaction alongside my two family members, the conduct of his colleague was a major disappointment. I will be escalating this matter further and filing a formal complaint with Toyota GB to ensure this lack of professionalism is addressed at a corporate level. While the £99 fee was refunded, the experience remains a major letdownI am writing in response to Toyota Lowestoft’s reply to my review. I am extremely disappointed with the response provided, as it contains several inaccuracies and fails to address the most important issue raised. At no point did I indicate that I would arrive at lunchtime. I clearly stated that I would aim to arrive at approximately 15:00, and I did so shortly thereafter despite Bank Holiday traffic. For transparency, I recommend that call recordings are reviewed to verify this. Similarly, the claim that I requested aone-hour test driveis incorrect/lie and was never stated. The vehicle was intended for business use, and a brief drive of only a few minutes would have been sufficient. More importantly, the response completely avoids addressing the conduct of your staff member, Jack. His dismissive tone and unprofessional remarks were the sole reason I chose not to proceed with the purchase, despite being fully prepared to pay £10,995 on the day. The absence of any acknowledgement or apology for this behaviour is both disappointing and concerning. Throughout the interaction, I remained calm and professional, chose not to escalate the situation on-site, and instead contacted you the following morning to cancel my reservation. I will now be escalating this matter to Toyota GB for a formal investigation, and I trust this will be reviewed thoroughly. I have provided a transparent and accurate account of my experience, and based on this, I would advise prospective buyers to proceed with extra caution.

  Dm Rai SLM Toyota Lowestoft
  Response from SLM 4 weeks ago

  Dear Dm Rai, Thank you for taking the time to share your feedback about your recent visit to SLM Toyota Lowestoft. Firstly, we’re really pleased to hear your kind comments about Joshua, it’s great to know he provided a professional and helpful experience. However, we are very sorry to hear about the remainder of your visit. We understand how disappointing this must have been after travelling a significant distance with the intention to purchase. After reviewing the situation, we would like to clarify that our team were initially expecting your arrival around lunchtime, and following a later call with the team it was understood that you would be arriving closer to the end of the day. During this conversation, our Bank Holiday opening hours of 10:00am–4:00pm were also confirmed. We also recognise that you were hoping for at least a one-hour test drive, which we appreciate would have been an important part of your decision-making process. Regarding the test drive, we appreciate your understanding at the time, as unfortunately there are administrative and insurance requirements that must be completed prior to any test drive taking place, particularly close to closing time. This is not reflective of the level of service we aim to provide, and your feedback has been taken seriously. We also understand that when leaving, you intended to take some time to consider the vehicle before making a final decision. Should you still be looking to purchase, we would very much welcome the opportunity to assist you again. Kind regards, SLM Toyota Lowestoft.

• 
  1 month ago

  When they do eventually answer the phone, it will be answered by someone who works in sales, who are unable to help and will then promise a call back by service. The phone call you are expecting from service regarding an update on your vehicle will never arrive, you will call again, the phone will eventually be answered by sales again and the never ending cycle continues waiting for a call from the service department. When you do eventually get hold of someone in service after a week of chasing they are clueless, are unable to provide an update, promise a call back and you guessed itthey don't call back. Appalling service - avoid at all costs! If it was possible to rate zero stars - this company is worthy of zero stars!

  Joss Milsom SLM Toyota Attleborough
  Response from SLM 1 month ago

  Dear Joss, Thank you for taking the time to leave your review. We are very sorry to hear about your experience with SLM Toyota Attleborough. The level of communication and service you have described is certainly not what we aim to provide, and we fully understand how frustrating this must have been for you. We understand that a member of our team has already been in contact with you to discuss this matter, and we hope this has helped to address some of your concerns. However, if you would like to discuss anything further, please do not hesitate to reach out to us and we will be more than happy to assist. Kind regards, SLM Toyota Attleborough.

• 
  1 month ago

  I would say this Branch of SLM are excellent.

  Christopher Baldwin SLM Toyota Uckfield
  Response from SLM 1 month ago

  Dear Christopher, Thank you very much for your five-star review. We’re delighted to hear that you consider the team at SLM Toyota Uckfield to be excellent. Your kind words are greatly appreciated and mean a lot to the whole team. If there is anything more we can do for you, please don’t hesitate to get in touch. We wish you many happy and safe miles ahead and hope to welcome you back again in the future. Best wishes, SLM Toyota Uckfield.

• 
  1 month ago vincent conley SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Vincent, Thank you for taking the time to leave us a five-star rating, it’s greatly appreciated. We’re so pleased to know you had a positive experience with us at SLM Toyota Norwich. If you ever feel like sharing more about your visit, we’d love to hear what stood out for you. If there’s anything we can assist you with in the future, please don’t hesitate to get in touch. We look forward to welcoming you back again. Kind regards, SLM Toyota Norwich.

• 
  1 month ago Stephanie SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Stephanie, Thank you for your five-star rating, we really do appreciate you taking the time to share it. It’s great to see you had a positive experience with us at SLM Toyota Norwich. If you’d like to tell us a little more about your visit, we’d love to hear what made it a five-star experience for you. Should you need anything further, please feel free to reach out, we’re always happy to help. We hope to see you again in the future. Kind regards, SLM Toyota Norwich.

• 
  1 month ago Linda Mjumi SLM Toyota Hastings
  Response from SLM 1 month ago

  Dear Linda, Thank you very much for taking the time to leave us a five-star rating, we truly appreciate it. We’re delighted to see you had a positive experience with us at SLM Toyota Hastings. We’d love to hear more about what made your visit a five-star one if you’d be happy to share. If there is anything more we can do for you, please don’t hesitate to get in touch. We hope to welcome you back again soon. Kind regards, SLM Toyota Hastings.

• 
  1 month ago

  Great service, welcoming staff, the car has been brilliant so far

  Katie-Mae Hill SLM Toyota Hastings
  Response from SLM 1 month ago

  Dear Katie-Mae, Thank you very much for your lovely five-star review. We’re delighted to hear that you received great service from the team at SLM Toyota Hastings and found everyone so welcoming. It’s also fantastic to know that your car has been brilliant so far and we hope you continue to enjoy every moment with it. Please do let us know if there is anything more we can do for you. We look forward to welcoming you back again in the future. Kind regards, SLM Toyota Hastings.

• 
  1 month ago

  My car broke down near Sheffield and was recovered to Toyota St Leonards on Sea. Right from the start the customer care was above and beyond. As it was going to be a lengthy service it could not be done straight away, but after speaking with Richard and Dean explaining the difficulty being without a car and having lengthy walks to work and shopping, they did all they could to work on my car sooner. They called me to constantly update me and were so understanding of my position. So big thanks to Dean, Richard and all the mechanics for making what was a very upsetting time for me into a far less stressful time. I am now setting up a Service Plan with them. My car now drives like a new car. Thank you.

  Joanna Blyth SLM Toyota Hastings
  Response from SLM 1 month ago

  Dear Joanna, Thank you so much for taking the time to share your experience and for your wonderful five-star review. We’re truly pleased to hear that the team at SLM Toyota Hastings were able to support you during what must have been a very stressful situation. It’s fantastic to know that Richard, Dean and the wider team went above and beyond to assist you, keeping you updated and doing all they could to prioritise your repair. Providing understanding and attentive care, especially in difficult circumstances, is exactly what we strive for. We’re delighted that your car is now running like new and that you’ve chosen to set up a Service Plan with us! Thank you again for your kind words and recommendation. Kind regards, SLM Toyota Hastings.

• 
  1 month ago

  We have been a loyal customers for over 10yrs with this company Over the last few years i have noticed a drop in customer service. Problems have been with communication with it being easier to ring the Norwich branch to speak to staff and order parts. Today was the final straw, arrived to drop my car for its MOT, all booking and check in for this was done online . I was told there would be a 2hr wait. I later learnt because there is a staffing issue mots have been contracted out to another garage . Had i been informed of this i would have ajusted my drop off time. The attitude of this branch seems to be our time is more important than yours. I have complained to the manager and received a less than satisfactory response. We are about to upgrade our car sadly SLM Attleborough will not be getting the buisness. I attach the ironic marketing tag, We will not be coming back.

  Julie Roche SLM Toyota Attleborough
  Response from SLM 1 month ago

  Dear Julie, Thank you for taking the time to share your feedback, and for your loyalty to SLM Toyota Attleborough over the past 10 years. We’re extremely sorry to hear about your recent experience with us. The issues you’ve raised around communication, particularly regarding your MOT booking and the lack of prior notice about it being carried out off-site, are certainly not the standard we aim to provide. We appreciate how frustrating and inconvenient this must have been. We understand that our General Manager has already been in contact with you, as we really hope to be able to resolve this. Your feedback is incredibly important and will be taken on board as we work to improve both our communication and overall customer experience. It’s very sad to hear that you won’t be returning, particularly after so many years with us, but we do genuinely hope to welcome you back again in the future. Kind regards, SLM Toyota Attleborough.

• 
  1 month ago Maria Ingram SLM Toyota Hastings
  Response from SLM 1 month ago

  Dear Maria, Thank you for taking the time to leave a five star review for SLM Toyota Hastings. We really appreciate your support and it’s great to see you had a positive experience with us! We hope to welcome you back again in the future, please do not hesitate to reach out if we can be of any further assistance. Kind regards, SLM Toyota Hastings.

• 
  1 month ago

  Great people, great cars. Having worked in the motortrade nearly all my working life, SLM do everything right imo. Friendly staff who will spend all the time you need to make the right choices and everything presented perfectly. We bought our first ever Toyota and would not hesitate to return for another when the time comes.

  Keith Jones SLM Toyota Attleborough
  Response from SLM 1 month ago

  Dear Keith, Thank you for your fantastic five star review. Receiving such positive feedback from someone with extensive experience in the motor trade really does mean a great deal to us. We’re so pleased to hear that you felt well looked after by the team and that the time taken to support your decision made a difference. It’s also great to know everything met your expectations in terms of presentation and overall experience. Congratulations on your first Toyota—we’re delighted to have been part of that milestone! We truly appreciate your trust in SLM Toyota Attleborough and look forward to assisting you again in the future when the time is right. Best wishes, SLM Toyota Attleborough.

• 
  1 month ago

  Can only say a five star experience from test drive to picking up my new Yaris cross from this dealer ship highly recommended

  Stephen Waters SLM Toyota Uckfield
  Response from SLM 1 month ago

  Dear Stephen, Thank you for your five star review. We’re delighted to hear that you had such a positive experience from the test drive right through to collecting your new Yaris Cross, this is exactly the level of service we strive to provide. Your recommendation means a great deal to the whole team here at SLM Toyota Uckfield, and we hope you’re thoroughly enjoying your new car. If there’s ever anything we can assist you with, please don’t hesitate to get in touch. Kind regards, SLM Toyota Uckfield.

• 
  1 month ago

  There is only one person I would trust to give me honest and reliable advice, Nathan Webb. An absolute credit to SLM who goes above and beyond to ensure his customers get what they need!

  Chris Daws SLM Toyota Lowestoft
  Response from SLM 1 month ago

  Dear Chris, Thank you for taking the time to leave such a fantastic review of SLM Toyota Lowestoft. We are delighted to hear about your positive experience. Your kind words about Nathan are greatly appreciated. It’s wonderful to know that you value his honest and reliable advice, and that he consistently goes above and beyond to support you. He is indeed a valued member of our team, and we will be sure to pass on your feedback to him. We truly appreciate your support and look forward to welcoming you back again in the future. Kind regards, SLM Toyota Lowestoft.

• 
  1 month ago Derek Tarry SLM Toyota Uckfield
  Response from SLM 1 month ago

  Dear Derek, Thank you for taking the time to leave us a five-star rating. We truly appreciate your support and are pleased to see you had a positive experience with us at SLM Toyota Uckfield. We look forward to welcoming you back again in the future, please do not hesitate to get in touch if we can be of any further assistance to you. Kind regards, SLM Toyota Uckfield.

• 
  1 month ago

  Excellent and friendly staff nothing is to much to make buying a car very easy

  Nigel Yaxley SLM Toyota Uckfield
  Response from SLM 1 month ago

  Dear Nigel, Thank you for your five star review. We are delighted to hear that you found the team to be both friendly and helpful. Ensuring the car buying process is smooth and straightforward for our customers is very important to us, so it is wonderful to know you had such a positive experience. We truly appreciate your kind feedback and look forward to welcoming you back to SLM Toyota Uckfield in the future. Kind regards, SLM Toyota Uckfield.

• 
  2 months ago

  Fantastic friendly staff. Couldn't do enough to help with our choice

  David Littlefair-Cameron SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear David, Thank you for taking the time to leave us a five star review. We’re delighted to hear that you found the team so friendly and helpful while choosing your car. Your kind comments mean a lot to us and we’re pleased the team could support you throughout the process. We hope you enjoy your new car and look forward to welcoming you back to SLM Toyota Norwich in the future. Many thanks, SLM Toyota Norwich.

• 
  2 months ago

  Excellent service, always go to SLM when I decide to buy a car.

  Ray W SLM Toyota Norwich
  Response from SLM 2 months ago

  Dear Ray, Thank you for taking the time to leave us a five-star review. We’re delighted to hear that you continue to choose SLM Toyota Norwich whenever you decide to buy a car, that loyalty really means a lot to our team. Your kind comments about the excellent service are greatly appreciated, and we look forward to welcoming you back again when the time comes for your next vehicle. Please do not hesitate to reach out if there is anything more that we can do for you. Best wishes, SLM Toyota Norwich.

• 
  2 months ago

  I phoned this morning to book a repair. The phone was eventually answered by a lady in a different department who took my details and advised that someone would call back. I had this issue previously when I wanted to buy a car. I'm still waiting for either call. Ever since they took over from Dingles their service has been awful.

  Paul Dubois SLM Toyota Attleborough
  Response from SLM 2 months ago

  Dear Paul, Thank you for taking the time to leave your review. We’re very sorry to hear that you had trouble getting in touch with us to arrange your repair. This is certainly not the level of service we aim to provide, and we would really appreciate the opportunity to investigate this for you and help arrange your repair as soon as possible. If you would be happy to do so, please contact us at ta@slm.co.uk with your details and a member of our team will get back to you to assist further. We hope to have the chance to put things right and welcome you back in the future. Kind regards, SLM Toyota Attleborough.

• 
  2 months ago

  Always feel valued and transactions are always smooth. We have returned here every time we change our car on pcp and always will. Glen is an absolute asset to SLM. Highly recommend.

  Laura Deane SLM Toyota Uckfield
  Response from SLM 2 months ago

  Dear Laura, Thank you for taking the time to leave a five-star review. It means a great deal to us that you continue to return each time you change your car and we truly appreciate your loyalty. We’re so pleased to hear that you always feel valued and that your transactions are smooth. That’s exactly the experience we strive to provide every single time. It is brilliant to hear that Glen was also so helpful. We look forward to welcoming you back again in the future and we wish you many safe travels. Best wishes, SLM Toyota Uckfield.

• 
  2 months ago Barbara Lamb SLM Toyota Norwich
  Response from SLM 2 months ago

  Dear Barbara, Thank you very much for taking the time to leave us a five-star rating. We truly appreciate your support and are delighted to see you had a positive experience with us at SLM Toyota Norwich. If there’s anything in particular that stood out during your visit, we’d love to hear more about it. We look forward to welcoming you back again in the future. Many thanks, SLM Toyota Norwich.

• 
  2 months ago

  I carried out a Walk in to visit Toyota Hastings this afternoon, With the Intention of seeking Advice and potentially spending circa £82,000 on a new Toyota LandCruiser. Clearly, (perhaps due to my appearance (scruffy)) dealing with customers is something that they struggle with. I’m the 1st to appreciate that everybody gets busy but at least some sort of acknowledgement and interaction with potential customers would enhance their offering? I sat there for 20 minutes whilst you were staff were walking around and nobody gave me the time of day. I will clearly find my new vehicle In another dealership. Rant over!!

  Rob Keeper SLM Toyota Hastings
  Response from SLM 2 months ago

  Dear Rob, Thank you for taking the time to share your experience. We are genuinely sorry to read how you felt during your time with us. We never want any customer to feel overlooked, and we would like to assure you that we would never judge a person by their appearance. We can only assume that we genuinely didn’t realise you hadn’t been seen, or that perhaps we thought you were waiting for your vehicle through our Service Department. We’d really appreciate the opportunity to put this right and to speak with you directly. Please feel free to contact us on 01424 758555. We look forward to hearing from you and being able to provide you with the level of service we are truly proud to deliver. Kind regards, SLM Toyota Hastings.

• 
  2 months ago

  Very good service and fitted me in

  Paul Gurton SLM Toyota Norwich
  Response from SLM 2 months ago

  Dear Paul, Thank you for taking the time to leave a five-star review. We are so pleased to hear that you had a very good service and that we were able to fit you in. That is exactly the type of service that we aim to achieve. Thanks again for selecting to use SLM Toyota Norwich, please do not hesitate to reach out if there is anything more that we can do for you. Kind regards, SLM Toyota Norwich.

• 
  2 months ago

  I 100% recommend SLM Toyota, I had a situation with my newly purchased Toyota Aygo where the previous service history had been misplaced. I just wanted to say how great "Brandon" was, He went above and beyond to help me obtain all the Lost history including Service records that were not during my ownership. I was super impressed with his level of customer service and highly recommend if he's not already to put this guy into some kind of managerial positionThank you again.

  Phil Giles SLM Toyota Norwich
  Response from SLM 2 months ago

  Dear Phil, Thank you for your fantastic five-star review and for recommending SLM Toyota Norwich. That really does mean a lot to us. We're absolutely delighted that Brandon was able to step in and go above and beyond to get everything recovered for you, including the records from before your ownership. It’s brilliant to hear how impressed you were with his customer service. We will be sure to pass your feedback on to him! Thank you again for taking the time to share your experience. Best wishes, SLM Toyota Norwich.

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