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5 days ago
Debra Wilkin
SLM Toyota Attleborough
Response from SLM 5 days ago Hi Debra, thank you for taking the time to leave us a five star review. We really appreciate it and look forward to your next visit to SLM Toyota Attleborough.
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6 days ago
Purchased a Yaris December 2023. Reece delt with my sale and he was very friendly and not pushy at all, I went to a few Steven eagles and they came off very pushy. They let me take my time with the car on the test drive and get familiar with it, they also gave an excellent deal on my part exchange. Very friendly team at this dealership, when I’ll be getting my next car I’ll be coming to them - even though I live miles away!
Ciaran G
SLM Toyota Uckfield
Response from SLM 5 days ago Hi Ciaran, thank you for taking the time to leave us a five star review. We really appreciate your kind comments about our team and are pleased to hear about your experience with us. Happy driving, we look forward to welcoming you back to SLM Toyota Uckfield in the future!
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6 days ago
Great visit today with Val. He looked after me so well. Always good service at SLMHastings. Went in to look at exchanging my car and got a good deal and bought a new one.
Julie Oliver
SLM Toyota Hastings
Response from SLM 5 days ago Hi Julie, thank you for taking the time to leave us a wonderful five star review. We appreciate your kind comments and are pleased to hear about your experience with Val. We hope to welcome you back to SLM Toyota Hastings in the future.
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1 week ago
As of main dealer thay are properly one of the least helpfull. Stuck at the bottom of a hill next to mc donalds. If the manager or staff upset you at least you can go to get a mc flurry and chear yourself up. Buy a Ford or Honda.
jeff game
SLM Toyota Hastings
Response from SLM 1 week ago Hi Jeff, thank you for taking the time to leave us a review. We are disappointed to receive your feedback as we pride ourselves on our great customer service. Unfortunately we are struggling to find a record of your visit to us at SLM Toyota Hastings. Please give us a call on 01424 758555 if you wish to discuss this matter any further. Many thanks.
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1 week ago
The sales guy Nathan was really nice and polite..
Managed to sort me out a brand new car.
Very pleased (hot chocolate from the vending machine) is amazing btw
Nathan Yaxley
SLM Toyota Lowestoft
Response from SLM 1 week ago Hi Nathan, thank you for leaving a five star review. We are pleased to hear about your experience (and that you enjoyed our hot chocolate)! We look forward to welcoming you back to SLM Toyota Lowestoft in the future.
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2 weeks ago
Very helpful parts department
Emily Wooldridge
SLM Toyota Norwich
Response from SLM 2 weeks ago Hi Emily, thank you for your five star review and kind comments. We are pleased to hear our Parts Team were able to assist you.
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2 weeks ago
Anthony Vertigans
SLM Toyota Lowestoft
Response from SLM 2 weeks ago Hi Anthony, thank you for your kind review. We look forward to welcoming you back to SLM Toyota Lowestoft in the future.
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2 weeks ago
UPDATE: I posted a review yesterday about your terrible customer service and your staff asking me to not come into the store anymore for simply asking you to fix the mistake you caused to my mirror.
However, instead of you taking responsibility for the issue you caused to my car, you replied to me saying "We have reviewed your case carefully and unfortunately have no record of your visit to SLM Toyota UckfieldFirstly, no, it is VERY CLEAR that you have NOT reviewed my case carefully as you have falsely stated.
Secondly, I have evidence of me visiting SLM Toyota Uckfield and the evidence is attached to this review.
Own up to your mistakes instead of calling me a liar ("no record of your visit to SLM Toyota UckfieldUtter disappointment.
John Taxi
SLM Toyota Uckfield
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2 weeks ago
Very helpful staff. Buying from SLM was very easy.
Chris Cole
SLM Toyota Norwich
Response from SLM 2 weeks ago Hi Chris, thank you for taking the time to leave us a five star review. We are pleased to hear about your experience with us and appreciate your kind comments. We look forward to welcoming you back to SLM Toyota Norwich in the future. Happy driving!
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2 weeks ago
I DO NOT RECOMMEND THIS SERVICE AT ALL. IRRESPONSIBLE AND TERRIBLE CUSTOMER SERVICE.
My indicator light protector was slightly broken, but the mirror movement was working perfectly. So I booked an appointment to fix it, and you fixed the protector, however, the mirror movement got restricted in the process of you replacing the protector. I mentioned that over the phone a few times and I came multiple times to you to fix the issue you caused but you have not fixed it and you always try to confuse me because I am a foreigner and my English is not very good.
After having a previous appointment to fix my mirror as well as to check my brakes, I went today (28/02/2024) again for that specific reason and you still did not fix it. Considering that I urged you over the phone that my main issue and concern is my mirror. One of your staff members spoke to me in a very very rude manner and refused to take any responsibility for the issue you caused to my car and refused to fix it. Ultimately, he said to me "pay the £260 for fixing the brakes and never come back to our branch again", in which I responded "we live in a country where everyone is under the law" and I stated clearly to him that I am taking this issue to court, in which he responded in an aggressive and verbally violent way "do whatsoever you want". I paid my invoice and I left with utter shock and disappointment.
I have never seen or heard or even imagined any good business who respect themselves would deny taking responsibility, deny fixing their mistakes, and most shocking: ask a customer to stop coming into their business. This is utterly rude and disappointing. Your business and customer service made me hate my Toyota car.
This is completely unacceptable, especially considering the inconvenience and time wasted in bringing my car in for repair multiple times.
Furthermore, the lack of communication and transparency throughout the entire process only exacerbated my dissatisfaction. I felt disregarded as a customer, with my concerns dismissed rather than addressed with the seriousness they deserved.
It is disheartening to see such disregard for customer satisfaction and quality service. As a loyal customer, I expected better treatment and service standards from your establishment.
Regrettably, based on this experience, I cannot in good faith recommend your dealership to others. I hope that you take this feedback seriously and take steps to improve your service standards and customer relations moving forward.
Je To
SLM Toyota Uckfield
Response from SLM 2 weeks ago Hi Je To, we are disappointed to receive your one star review. Here at SLM Toyota Uckfield we pride ourselves on our high levels of customer satisfaction, as reflected in our many other five star reviews. We have reviewed your case carefully and unfortunately have no record of your visit to SLM Toyota Uckfield. If you would like to discuss this further, please contact us on 01825 768989.
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3 weeks ago
We were looking for a used car and turned to SLM Toyota Hastings for a hassle free purchase as they are a Toyota dealership. I was sent a personalised video by Adam who mentioned some wear and tear for the vehicle's age but didn't point it out in the video. I was told vehicle had full service history. When I turned up, I realised the bumper had so much wear to the point paint was missing. Inside had mould growing and car wasn't cleaned as promised. I was told vehicle was serviced but when I looked at air filter it had loads of leaves and debris stuck. Oil level was way over filled and not clean which suggests it wasn't serviced.
Vehicle was missing service book and had no service record in between 18k and current 61k. Only proof for first 3 and last service was printouts from their system. I expressed my dissatisfaction to Tom who was there on the day and asked if I could start the car so at least I can see what state engine is in, just in case we were able to negotiate something later with his manager but Tom said there's no point.
Nobody called to apologise either on Monday.
I called in on Tue to speak to their branch manager Lee. He promised to get the bumper fixed, car polished and then get back to me. He called me after bumper repair and said car was going in for polishing. However 2 days later he left me voicemail to say the car had engine management light on and they won't be selling it as retail. Whether it was a coincidence I may never know.
All in all I was extremely disappointed as I had travelled 180 miles round trip to see this car. Therefore based on my experience I would not recommend this dealership to anyone.
Edit to SLM Toyota reply:
Nothing has been resolved. My day still got wasted and the costs of fuel burned to get to you. All could have been avoided if your staff told me the truth in first place.
Umar Nazeer
SLM Toyota Hastings
Response from SLM 3 weeks ago Hi Umar. We would like to apologise for your recent experience at SLM Toyota Hastings. We pride ourselves on high levels of customer service so are disappointed these were not met on this occasion. Unfortunately, following your visit a vehicle fault was bought to our attention and we would not be comfortable selling this to any customer. I understand that you have since spoken to the team and this is now resolved, however if you wish to discuss this further, please call us on 01424 758555.
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3 weeks ago
The best service offered by SLM Uckfield team. I would highly recommend to everyone looking for a car. I found my dream car and was offered toyota finance, afforable EMI and the cheapest interest rate in the industry. Thanks alot SLM Team, Uckfield
Nandagopal Ayyahdurai
SLM Toyota Uckfield
Response from SLM 3 weeks ago Hi Nandagopal, thank you for your kind five star review. We are pleased that our team were able to help you find the perfect Toyota for you and wish you many happy miles in your new car. We look forward to welcoming you back to SLM Toyota Uckfield in the future.
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3 weeks ago
I am very grateful to the mechanics who persevered to mend a very complex problem with my auris. They kept me informed of the plans and just kept going until the problems were solved. I am very impressed with their skills and their customer service. Thank you SLM Norwich
Catherine Kenney
SLM Toyota Norwich
Response from SLM 3 weeks ago Hi Catherine, thank you for your wonderful five star review. We are pleased to hear about your experience with our aftersales team at SLM Toyota Norwich and appreciate your kind comments. Happy driving!
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3 weeks ago
Jim Davies
SLM Toyota Hastings
Response from SLM 3 weeks ago Hi Jim, thank you for taking the time to leave us a five star review. We really appreciate it and look forward to welcoming you back to SLM Toyota Hastings.
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3 weeks ago
David Biggs
SLM Toyota Uckfield
Response from SLM 3 weeks ago Hi David, thank you for taking the time to leave us a five star review. We really appreciate it and look forward to your next visit to SLM Toyota Uckfield.
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4 weeks ago
Nathan was extremely helpful in our 2 visits. Both times he gave us the time to look around the vehicle we wanted to see and also set us up with a test drive. Nathan then went out of his way to make sure we could get everything sorted on the same day, to save us travelling back on a different day. Every single star is purely for Nathan
Jen Denison
SLM Toyota Lowestoft
Response from SLM 3 weeks ago Hi Jen, thank you for your kind five star review. We really appreciate it and look forward to your next visit to SLM Toyota Lowestoft.
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1 month ago
A busy place and parking space is at a premium do to there renovation of there show room but the staff are amazing very helpful and friendly a joy to visit.
trevor townsend
SLM Toyota Norwich
Response from SLM 4 weeks ago Hi Trevor, thank you for your kind five star review. We are pleased to receive your comments about your visit and our staff. We appreciate your patience with our showroom renovation, which is due to be completed very soon. We look forward to welcoming you back to our new Norwich Centre in the future.
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1 month ago
Very expensive service and parts,
always more than any other Toyota dealers
J Berwari
SLM Toyota Hastings
Response from SLM 1 month ago Unfortunately, we are unable to find your customer record at any of our SLM centres under your displayed name, so sadly we cannot contact you directly to resolve. However, we are very disappointed to receive this 1 star review as all of our parts and maintenance prices are set nationally by Toyota. Therefore we are priced the same as other authorised Toyota retailers. Furthermore, we always agree the price with our customers and seek their authority prior to the commencement of any work, or the supply of a part. We pride ourselves on our customer service, and our fair and transparent pricing is an integral part of the service we provide, as our many 5-star reviews demonstrate. If you would like to discuss this further, please call our Service Manager, Gavin, or our Parts Manager, Tony, on 01424 758555. Thank you.
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1 month ago
Krzysztof Szulfer
SLM Toyota Norwich
Response from SLM 1 month ago Hi Krzysztof, thank you for your five star review. We really appreciate it and look forward to welcoming you back to SLM Toyota Norwich in the future.
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1 month ago
Dave Fowler
SLM Toyota Hastings
Response from SLM 1 month ago Hi Dave, thank you for your kind five star review. We really appreciate your rating and look forward to welcoming you back to SLM Toyota Hastings in the future.
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1 month ago
Great knowledge and customer service. No pressure
Maggie Hill
SLM Toyota Norwich
Response from SLM 1 month ago Hi Maggie, thank you for your five star review. We are so pleased to hear about your experience and appreciate your kind comments. We look forward to welcoming you back to SLM Toyota Norwich in the future.
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1 month ago
Altogether a pleasant experience, very helpful with all the paperwork etc, no pressure or hurries .Great sales team ,special thanks to Liam
Del Rowland
SLM Toyota Uckfield
Response from SLM 1 month ago Hi Del, thank you for your wonderful five star review. We really appreciate your kind comments and are pleased to hear about your experience. We look forward to welcoming you back to SLM Toyota Uckfield in the future.
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1 month ago
Good experience
Martin Ambattukandathil Sunny
SLM Toyota Norwich
Response from SLM 1 month ago Hi Martin, thank you for your kind review. We are pleased to hear that you enjoyed your experience with us here at SLM Toyota Norwich and we hope that your next visit to us can be 5 stars.
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1 month ago
Popped in on the off chance I could get an mot , very welcoming and helpful, oh, and fitted my car in
Aaron Rose
SLM Toyota Attleborough
Response from SLM 1 month ago Hi Aaron, thank you for taking the time to leave us a five star review. We are pleased we could assist you and MOT your vehicle. We hope to welcome you back to SLM Toyota Attleborough in the future.
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1 month ago
Martha R.
SLM Toyota Norwich
Response from SLM 1 month ago Hi Martha, thank you for taking the time to leave us a five star review. We look forward to your next visit to SLM Toyota Norwich.
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1 month ago
An example of good leadership, motivated workforce with empathy and professionalism . No videos or photos to add.
William Hughes
SLM Toyota Norwich
Response from SLM 1 month ago Thanks so much for your excellent 5-star review, William! We really appreciate the feedback and look forward to welcoming you back to SLM Toyota Norwich.
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1 month ago
The team were extremely helpful and professional. I could not have asked for a better service from the team at Attleborough. Alysha was wonderful when I was looking for my new car. She even brought the car to my home so I could test drive it as I was relying on public transport.
Jennifer Cook
SLM Toyota Attleborough
Response from SLM 1 month ago Thanks for your fantastic 5-star review, Jennifer! The team really appreciates your feedback and looks forward to welcoming you back to SLM Toyota Attleborough.
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1 month ago
Lovely service, Nas Alakouri is proffessional and helpful. Purchased a wonderful vehicle, highly recommend them!
Zsolt Horváth
SLM Toyota Norwich
Response from SLM 1 month ago Thanks for your excellent 5-star review Zsolt! Nas and the team really appreciate the positive feedback and look forward to welcoming you back to SLM Toyota Norwich.
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1 month ago
(Translated by Google) I liked it
(Original)
Mipiaciuto
Antonio Nucci
SLM Toyota Uckfield
Response from SLM 1 month ago Hi Antonia, thank you for your five star review! We are pleased to hear that you enjoyed your experience with us at SLM Toyota Uckfield and look forward to your next visit.
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1 month ago
Excellent customer service
jo Saunders (Jojo)
SLM Toyota Attleborough
Response from SLM 1 month ago Thanks for your 5-star review Jo! We look forward to welcoming you back to SLM Toyota Attleborough.
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