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3 days ago
Absolutely fantastic dealership. All the staff are really friendly and helpful. Nathan, the motability specialist, is great.
Kay Denison
SLM Toyota Lowestoft
Response from SLM 3 days ago Hi Kay, thank you for taking the time to leave us a five star review. We really appreciate your kind feedback and are pleased to hear about your experience with Nathan. We look forward to welcoming you back to SLM Toyota Lowestoft in the future.
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1 week ago
I have a service plan at Toyota and they are always helpful and efficient. I recently had an incident where I needed help and they were able to squeeze me in that day. Excellent customer service.
avril annison
SLM Toyota Norwich
Response from SLM 5 days ago Hi Avril, thank you for your wonderful five star review. We really appreciate your kind feedback and are pleased to hear that our team were able to assist you.
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1 week ago
Just travelled 4hrs to view a car. Left a £500 deposit last week to reserve the viewing and the car had not even been valeted ! We were hoping to seal a deal and drive the new car home the guy said he would have it valeted whilst we wait. The salesman agreed it should have been done and it wasn't up to standard!
In my opinion this is not acceptable, they have known for a week we were coming and that our plan was to drive it home, to then expect us to wait whilst they valet it at 4pm whilst he does the paperwork, when we're then having to drive 4hrs backThe car looked shoddy, very disappointed!
maxine Rathbone
SLM Toyota Norwich
Response from SLM 4 days ago Hi Maxine, thank you for taking the time to leave your feedback. We are disappointed to hear about your experience. Here at SLM Toyota Norwich we pride ourselves on offering high levels of customer service so we apologise that these standards were not met on this occasion.
We understand that you have spoken to our Sales Manager since your visit, however if you wish to discuss this further, please call us on 01603 480000.
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1 week ago
Called in to enquire about a possible new car purchase. Receptionist donned her sun glasses, avoided eye contact and left the show room without asking if I needed help. Two sales people were occupied, but others sitting in their office with a clear view of me standing waiting to be served just ignored me. After five minutes of this I gave up and left. Assume I caught them on a bad day as others seem happier.
Zoom Spider
SLM Toyota Hastings
Response from SLM 1 week ago Thank you for taking the time to leave a review. We pride ourselves on our customer service and encourage feedback, good or bad, so should we not meet our own high standards we can address our shortcomings promptly.
It is very difficult to comment on the circumstances surrounding your visit, it sounds as if it was perhaps a busy day, but I am so very sorry nobody came to greet you and help you with your enquiry.
I will be sharing your feedback with my team members and acting upon it accordingly. I am very disappointed, and I know my team will be too, but we will all be keen to learn from it.
I would appreciate the opportunity to discuss your visit personally if possible, so please call me on 01424 758555.
My apologies we let you down on this occasion.
All the very best.
Ryan.
General Manager.
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1 week ago
Mike Redhead
SLM Toyota Uckfield
Response from SLM 1 week ago Hi Mike, thank you for taking the time to leave us a five star review. We really appreciate it and look forward to your next visit to SLM Toyota Uckfield.
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1 week ago
Terry Crane
SLM Toyota Hastings
Response from SLM 1 week ago Hi Terry, thank you for your five star review. We really appreciate it and look forward to your next visit to SLM Toyota Hastings.
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2 weeks ago
Paul Baker
SLM Toyota Norwich
Response from SLM 2 weeks ago Hi Paul, thank you for taking the time to leave us a five star review. We really appreciate it and look forward to welcoming you back to SLM Toyota Norwich in the future.
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2 weeks ago
Gareth Sutton
SLM Toyota Lowestoft
Response from SLM 2 weeks ago Hi Gareth, thank you for taking the time to leave us a five star rating! We appreciate your review and hope to welcome you back to SLM Toyota Lowestoft in the future.
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2 weeks ago
Good efficient service
Ian Crocker
SLM Toyota Uckfield
Response from SLM 2 weeks ago Hi Ian, thank you for taking the time to leave us a five star review. We really appreciate your kind comments and are pleased to hear about your experience with us at SLM Toyota Uckfield.
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2 weeks ago
Catarina Rosario
SLM Toyota Hastings
Response from SLM 2 weeks ago Hi Catarina, thank you for your five star rating. We really appreciate it and look forward to welcoming you back to SLM Toyota Hastings in the future.
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2 weeks ago
Chris
SLM Toyota Norwich
Response from SLM 2 weeks ago Hi Chris, we are disappointed to receive your one star review. If you wish to discuss your experience further, please call our Sales Manager, Dean, on 01603 480000.
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2 weeks ago
I bought my CH-R two weeks ago, I dealt with Liam throughout the purchase and he was very friendly and helpful throughout the whole process. They let me & my wife take our time with the test drive and answered all my questions I had, they also gave me a good deal on my part exchange. I would definitely recommend and look forward to them looking after my car in the years to come.
Chris Boughen
SLM Toyota Uckfield
Response from SLM 2 weeks ago Hi Chris, thank you for taking the time to leave us a fantastic review. We really appreciate your five star rating and are pleased to hear about your car buying experience with Liam. We wish you many happy miles in your New Toyota C-HR and look forward to welcoming you back to SLM Toyota Uckfield for your aftersale care.
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2 weeks ago
Exceptional customer service. The whole buying process was seamless. Thank you Jordan
Yasmin Khan
SLM Toyota Hastings
Response from SLM 2 weeks ago Hi Yasmin, thank you for your wonderful five star review. We are pleased to hear about your car buying experience with Jordan. SLM Toyota Hastings wishes you many happy miles in your new car.
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2 weeks ago
Devilcat 99
SLM Toyota Norwich
Response from SLM 2 weeks ago Hi, thank you for taking the time to leave a five star review. We really appreciate it and look forward to welcoming you back to SLM Toyota Norwich.
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3 weeks ago
Anthony J
SLM Toyota Norwich
Response from SLM 3 weeks ago Hi Anthony, thank you for taking the time to leave us a review.
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3 weeks ago
Previously reviewed 5 starshowever, just had a horrendous experience and feel very let down. After buying 2 cars from here, I unfortunately won't be returning or recommending.
I took my car to be M.O.T'd, after paying for work to be done to get through the test, imcluding new flexi pipe, new discs and pads, new centre exhaust, new tyres, new driveshaft seal along with other work, the car failed on emissions. A new catalytic converter was recommended. Agreeing to this , after fitting, the car failed on emissions againthe next recommendation was to fit a genuine catalytic converter, at a cost of roughly £1000. I declined and collected the car.
When arriving home I noticed the exhaust was blowing, I proceeded to call slm and ask if the blowing exhaust could be the reason for the emissions failing...I was told " no, the technician has advised it is a small leak as its a patent part and doesn't quite seal correctly, he's put some gum gum on it to fix it. It DEFINITELY won't cause the emissions to fail...or fail an m.o.t as you are allowed a minor leak".
I took it to my local independent garage, watched as he put the car on the ramp. He refitted the exhaust correctly whilst I watched, dropped the car down and performed an emissions test. The car PASSED with flying colours!!
I then watched as he m.o.t'd it. SLM had damaged the cv gator when fitting a drive shaft seal so grease has sprayed all over the wheel, not tightened the brake pipe on the rear cylinder they had replaced so it was leaking, not fitted the exhaust correctly and tried to charge another £1000 for a catalytic converter the car didn't needall of this over a 2 week span. The technicians are totally incompetent and I will never use SLM toyota again.
i d
SLM Toyota Attleborough
Response from SLM 2 weeks ago Hi, thank you for taking the time to leave your feedback. We are disappointed to hear about your experience and apologise for any inconvenience caused. I believe our Aftersales team have been in contact to resolve this matter, but if you wish to discuss this further, please give us a call on 01953 458200.
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3 weeks ago
zsolt komlósi
SLM Toyota Hastings
Response from SLM 3 weeks ago Hi, thank you for taking the time to leave us a five star review. We really appreciate your rating and look forward to your next visit to us at SLM Toyota Hastings.
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3 weeks ago
Good customer service
Diane Brittle
SLM Toyota Lowestoft
Response from SLM 3 weeks ago Hi Diane, thank you for your five star review. We appreciate your kind feedback about our customer service and hope to welcome you back to SLM Toyota Lowestoft in the future.
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3 weeks ago
Absolutely brilliant. Couldn't fault them. The car failed but they gave us time to sort the problem out. Made it within minutes. The car passed. Brilliant garage. Brilliant people. Would not take my car anywhere else. Even booked my service and mot for next year. Absolute brilliant service. 10 star
Mary Roalfe
SLM Toyota Lowestoft
Response from SLM 3 weeks ago Hi Mary, thank you for taking the time to leave us a five star review. We are pleased we were able to assist you and we look forward to your visit next year for your MOT and Service.
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4 weeks ago
BEWARE - I just purchased a new RAV4 from SLM Uckfield. The sales person lied to me to get the sale and am now in a huge battle to return the car. It’s going to get legal I fear. Do NOT trust them. If you really have to go there take a witness, record all meetings and demand everything in writing.
T C
SLM Toyota Uckfield
Response from SLM 3 weeks ago We believe we are already addressing your concerns in conjunction with Toyota, the manufacturer. Should this not be the case, then please do reach out and provide us with your contact details and we will be happy to speak with you directly.
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4 weeks ago
Paul Lesslie
SLM Toyota Norwich
Response from SLM 3 weeks ago Hi Paul, thank you for your kind review. We hope to welcome you back to SLM Toyota Norwich in the future.
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1 month ago
Very helpful very friendly recommend it to everyone
Chris Berg
SLM Toyota Attleborough
Response from SLM 1 month ago Hi Chris, thank you for your five star review. We appreciate your kind comments about our team, and are pleased we were able to assist you.
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1 month ago
Went to see a second hand 2020 Corolla Excel18k) and in the personalises video the sales person said the car was spotless. I drove 1.5 hours away and the car was in terrible condition. They knew I was driving a long way to view this car mind you. All tyres have big chunks of rubber missing. A massive H sign scratched into the hood. Front panel of car coming apart. Windscreen seal coming off. Leather seat and leather desktop in terrible worn condition. The gear shift knob was damaged (by dog teeth marks?) Which is strange as this is an automatic car. To top it all off the bonnet cover was covered in white marks meaning something happened. Was told they can sort out the cosmetic but not tyres as it would cost them too much. Very dodgy.
mocha mocha
SLM Toyota Uckfield
Response from SLM 1 month ago Hi, thank you for taking the time to leave us your feedback. We pride ourselves on offering high levels of customer service to all of our customers, so we are disappointed to hear that these were not met on this occasion.
The vehicle you viewed was prepared to meet the Toyota Approved Standards, however, we understand your frustration and would like to apologise for any inconvenience caused.
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1 month ago
Helpful sales assistant but that was let down by the manager who was not interested unless we were looking to buy there and then. Good choice of cars on the forecourt.
Liz Parker
SLM Toyota Attleborough
Response from SLM 1 month ago Hi Liz, thank you for taking the time to leave us your feedback. We strive to provide the highest levels of customer service so apologies if you did not receive a five star experience on this occasion. We hope to welcome you back to SLM Toyota Attleborough in the future.
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1 month ago
David Parkinson
SLM Toyota Hastings
Response from SLM 1 month ago Hi David, thank you for leaving us a five star review. We really appreciate it and look forward to your next visit to SLM Toyota Hastings.
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1 month ago
Very friendly and helpful, took me through all of the options and helped me decide which car would be best for me. Thank you very much, especially Aaron Bunn. Thank you.
Julian Curtis
SLM Toyota Norwich
Response from SLM 1 month ago Hi Julian, thank you for your five star review. We are pleased to hear that Aaron was able to help you find the perfect car, and we appreciate your kind comments. We look forward to welcoming you back to SLM Toyota Norwich in the future. Happy driving.
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1 month ago
Excellent customer service from Amy in parts dept .
Tim Ball
SLM Toyota Attleborough
Response from SLM 1 month ago Hi Tim, thank you for taking the time to leave us a five star review. We appreciate your kind comments and are pleased to hear that Amy was able to assist you.
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1 month ago
Debra Wilkin
SLM Toyota Attleborough
Response from SLM 1 month ago Hi Debra, thank you for taking the time to leave us a five star review. We really appreciate it and look forward to your next visit to SLM Toyota Attleborough.
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1 month ago
Purchased a Yaris December 2023. Reece delt with my sale and he was very friendly and not pushy at all, I went to a few Steven eagles and they came off very pushy. They let me take my time with the car on the test drive and get familiar with it, they also gave an excellent deal on my part exchange. Very friendly team at this dealership, when I’ll be getting my next car I’ll be coming to them - even though I live miles away!
Ciaran G
SLM Toyota Uckfield
Response from SLM 1 month ago Hi Ciaran, thank you for taking the time to leave us a five star review. We really appreciate your kind comments about our team and are pleased to hear about your experience with us. Happy driving, we look forward to welcoming you back to SLM Toyota Uckfield in the future!
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1 month ago
Great visit today with Val. He looked after me so well. Always good service at SLMHastings. Went in to look at exchanging my car and got a good deal and bought a new one.
Julie Oliver
SLM Toyota Hastings
Response from SLM 1 month ago Hi Julie, thank you for taking the time to leave us a wonderful five star review. We appreciate your kind comments and are pleased to hear about your experience with Val. We hope to welcome you back to SLM Toyota Hastings in the future.
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