Reviews from

for SLM Toyota

• 
  1 day ago

  Dealt with Nas Akouri on purchase of my used Toyota, top service, very knowledgable and made me feel valued and respected as a customer.

  Janice Harvey SLM Toyota Norwich
• 
  3 days ago neil harris SLM Toyota Norwich
  Response from SLM 1 day ago

  Dear Neil, We really appreciate you taking the time to leave us a five-star rating. Although you haven't added any comments, it's fantastic to know that your experience with us deserved five stars. Your support is greatly appreciated and serves as wonderful encouragement for the whole team. Thank you for choosing SLM Toyota Norwich. We look forward to welcoming you back again in the future. Kind regards, SLM Toyota Norwich

• 
  4 days ago

  Firstly, I want to say what lovely, friendly people you all are, which is why you might be a little surprised by my comments below. However, when buying a beautiful ex-demonstrator vehicle . The sales Manager called me to sort any minor issues with me and was extreamly helpful and understanding, what a breath of fresh air highly recommened .

  Martin Kulin SLM Toyota Norwich
• 
  6 days ago

  Great customer service from Jayden.

  Phillip Howell SLM Toyota Lowestoft
  Response from SLM 5 days ago

  Dear Phillip, Thank you for your fantastic five-star review. It's brilliant to hear that Jayden provided you with such great customer service. We believe that delivering a friendly, professional and helpful experience is what makes all the difference, so we're pleased your visit reflected those values. We'll be sure to pass your kind comments on to Jayden, who will be delighted to know he made such a positive impression. Thank you for choosing SLM Toyota Lowestoft. We look forward to welcoming you back in the future. Kind regards, SLM Toyota Lowestoft

• 
  6 days ago Yasmin Khan SLM Toyota Uckfield
  Response from SLM 5 days ago

  Dear Yasmin, Thank you for taking the time to leave a five-star review. We're really pleased to see that you had a positive experience with us. Although you haven't left any additional comments, your five-star rating is greatly appreciated and means a great deal to the team. If you'd like to tell us more about your visit, we'd be delighted to hear your feedback. Thank you for choosing SLM Toyota Uckfield, and we hope to welcome you back again in the future. Kind regards, SLM Toyota Uckfield

• 
  1 week ago

  A five star experience all round, from placing the order to collecting the car

  Christopher Smith SLM Toyota Lowestoft
  Response from SLM 6 days ago

  Dear Christopher, Thank you for your fantastic five-star review. It's wonderful to hear that your experience was a five-star one from the moment you placed your order through to collecting your new car. Delivering a smooth, enjoyable and well-organised customer journey is exactly what our team strives to achieve, so we're delighted that everything met your expectations. We truly appreciate you taking the time to share your feedback. Thank you for choosing SLM Toyota Lowestoft, and we hope you enjoy many happy miles in your new car. Kind regards, SLM Toyota Lowestoft

• 
  1 week ago

  I Brought in my Toyota Yaris hybrid for a health check on the 2/7/26..The service team were very professional and Nice,Dean and RichardThey explained the fault of my car and Took care of my Car..They are Absolute stars..Thank you so much ..i Highly Recommend their Service

  Well supplement & Equipment SLM Toyota Hastings
  Response from SLM 1 week ago

  Thank you for your fantastic five-star review. It's great to hear that your recent health check was such a positive experience. We know how important it is to understand exactly what's happening with your vehicle, so we're pleased that the team took the time to explain the fault clearly and ensured your Toyota Yaris Hybrid was well looked after. Dean and Richard will be especially pleased to receive your kind comments. Their professionalism, friendly approach and commitment to providing excellent customer service are qualities we value highly, and we're delighted they made such a positive impression. Thank you for your recommendation and for choosing SLM Toyota Hastings. We look forward to welcoming you back whenever you need us. Kind regards, SLM Toyota Hastings

• 
  1 week ago

  would like to express my deepest gratitude to the team at SLM Toyota in Hastings. I recently purchased a 15-year-old Toyota iQ from the dealership. I knew I could have bought a similar car for less elsewhere, but I chose to buy from a main Toyota dealer because the warranty gave me real peace of mind. Shortly after my purchase, I experienced an issue with the air conditioning. The dealership dealt with the matter professionally and provided me with a courtesy car, ensuring I could remain mobile while my vehicle was being repaired. I would especially like to thank the General Manager Ryan Conway He is a real credit to your company. Throughout the process, he was incredibly helpful, supportive, and went far beyond my expectations to resolve the issue. The level of customer service he provided was outstanding and should be regarded as the standard for SLM Toyota. Thank you once again for the excellent service. Kind regards Yigal Hefetz

  Yigal Hefetz SLM Toyota Hastings
  Response from SLM 1 week ago

  Dear Yigal, Thank you for taking the time to share such a kind five-star review. It's especially rewarding to read your comments because they highlight what happens after a vehicle has been purchased. Whilst we're sorry that your Toyota iQ developed an issue with the air conditioning, we're pleased that the team was able to resolve it professionally and keep you on the road with a courtesy car in the meantime. Ryan will be delighted to receive your feedback. Taking ownership of a situation and ensuring customers feel supported throughout is something he is passionate about, and we're thrilled that his commitment made such a positive impression. Your confidence in choosing to purchase from a main dealer because of the reassurance our warranty provides means a great deal to us. Thank you for placing your trust in SLM Toyota Hastings, and we hope you continue to enjoy many happy miles in your Toyota iQ. Kind regards, SLM Toyota Hastings

• 
  2 weeks ago

  My type pressure light came on last night so I popped to a petrol station to check them myselfsadly the light stayed onso I popped into slm ToyotaRichard and Paul the service guys were very helpful and chatty. Richard got them all sorted for meThank you

  Beverly Scarff SLM Toyota Hastings
  Response from SLM 2 weeks ago

  Dear Beverly, Thank you for taking the time to leave a five-star review. We're so pleased to hear that Richard and Paul were able to assist when your tyre pressure warning light remained on. We understand how worrying unexpected warning lights can be, so it's great to know the team was able to resolve the issue quickly and get you back on the road with confidence. Richard and Paul will be delighted to receive your kind comments. Their friendly, approachable manner and willingness to help are qualities that are greatly valued, and we're pleased they made such a positive impression during your visit. Thank you for choosing SLM Toyota Hastings. We look forward to welcoming you back whenever you need us. Kind regards, SLM Toyota Hastings

• 
  2 weeks ago

  Left our car for a service and first MOT, I had a Toyota Corolla lent for the day, they did an excellent comprehensive job all round & even cleaned the car inside and out, we were well pleased with every aspect thanks.

  Trevor Magnus SLM Toyota Norwich
  Response from SLM 2 weeks ago

  Dear Trevor, Thank you for sharing your excellent five-star review. We're delighted to hear that you were so pleased with your recent service and first MOT experience. Providing a courtesy vehicle helps keep our customers moving while their own vehicle is with us, so it's great to know that the loan Corolla was useful during the day. It's particularly rewarding to hear that the extra touches, including cleaning your car inside and out, were appreciated. Our team takes pride in delivering a thorough and professional service, and it's wonderful to know that this was reflected in your visit. Thank you for choosing SLM Toyota Norwich. We appreciate your kind feedback and look forward to assisting you again in the future. Kind regards, SLM Toyota Norwich.

• 
  3 weeks ago

  I’ve been a customer here for many years and four different vehicles. I’ve always felt that I’m treated as a loyal customer. Great service from both Sales and Service.

  Cliff Drew SLM Toyota Uckfield
  Response from SLM 3 weeks ago

  Dear Cliff, Thank you for your continued loyalty and for taking the time to leave such a wonderful 5-star review for SLM Toyota Uckfield. We’re incredibly grateful for your support over the years and delighted to hear that both our Sales and Service teams have consistently looked after you throughout your ownership journey. Building long-term relationships with our customers is something we truly value, so your feedback means a great deal to us. We look forward to welcoming you back again in the future. Kind regards, SLM Toyota Uckfield

• 
  1 month ago

  An absolutely appalling experience from a main dealer. I contacted SLM Toyota after my Hilux failed to start, with a computer scan clearly showing two specific immobiliser faults. After calling the dealership to explicitly confirm they could resolve this issue, I had the vehicle towed to their site. The vehicle then sat at their garage for over six weeks. During this entire time, I received zero proactive updates. Every single communication required me to ring and chase them, only to be repeatedly brushed off with the excuse that they were 'very busy.' It was only after another couple of weeks and a formal complaint on my part that I threatened to escalate the situation just to get my own vehicle back. After nearly two months in their possession, the vehicle was returned to me completely unfixed. Shockingly, I took the truck to an independent garage the very next week, and they diagnosed and resolved the immobiliser issue almost immediately. For a main dealer to hold a vehicle for months, offer zero customer service, and fail to fix a fault an independent garage sorted in days is completely unacceptable. I will never use this dealership again, nor will I ever recommend them. Avoid.

  Elliott Knight SLM Toyota Attleborough
  Response from SLM 2 weeks ago

  Dear Elliott, Thank you for taking the time to share your feedback. We are sorry to hear that your experience with SLM Toyota Attleborough did not meet your expectations and apologise for the frustration and inconvenience caused. Your comments have been reviewed with the relevant team members. Should you wish to discuss this matter further, please contact us on 01953 458200. Kind regards, SLM Toyota Attleborough.

• 
  1 month ago

  We did not have a very positive experience here. We booked a test drive of the new Aygo with Luke, who was polite but basically just handed us the key and send us on our way without explaining anything about the car. Because we knew we wanted the car, we still put a deposit down and were waiting for finance to be approved. During that process, Luke did not respond to emails, when we called, he was mostlyaway from his deskand never called us back even though we were told he would. In the end, the finance was denied, which was also not communicated to us. To clarify, we are not upset about the finance not going through, we know this is up to Toyota themselves and fair enough if they do not feel we have the funds. However, what made us feel uneasy was the total lack of communication from Luke’s side, and the early promises ofyou don’t have to worry about ityou don’t need a guarantoretc. We would have really appreciated knowing up front that it might not go through and would have appreciated not being ignored and actually have someone explain the process and the car to us.

  Clara Kübler SLM Toyota Norwich
  Response from SLM 2 weeks ago

  Dear Clara, Thank you for taking the time to share your feedback. We are sorry to hear that, on this occasion, your experience with SLM Toyota Norwich did not meet your expectations. Please be assured that your comments are important to us, and we will discuss them with the relevant team members as part of our ongoing commitment to improving our customer service. With regard to the finance application, this process is managed externally and is unfortunately outside of the team's control at dealership level. Additionally, we do not have access to individuals' credit files, which means we're unable to provide upfront credit decisions or results. We appreciate your understanding and thank you again for bringing your experience to our attention. Kind regards, SLM Toyota Norwich.

• 
  1 month ago

  Big shout-out to Liam Flint for the exceptional service he provided during the purchase of my BZ4X. Liam went above and beyond to ensure that all my questions regarding the sale were answered. From the very first phone call when I enquired about the vehicle, right through to agreeing the sale and the eventual delivery of the vehicle to my home address, his support was outstanding. I couldn’t praise his professionalism, exceptional customer service, and the patience he showed throughout the entire process enough. Liam is more than a plus to SLM Uckfield.

  Lifewire Quadri SLM Toyota Uckfield
  Response from SLM 1 month ago

  Dear Lifewire, Thank you for taking the time to share such a kind and fantastic five-star review. We’re thrilled to hear about the outstanding support you received from Liam throughout your bZ4X purchase. From your first enquiry through to the delivery of your new vehicle, it’s clear that Liam’s professionalism, patience and commitment to keeping you informed made the entire experience a memorable one. Buying a new car should be an exciting journey, and we’re delighted that Liam took the time to answer all your questions and provide the reassurance and guidance you needed along the way. Feedback like yours is a wonderful reflection of the care and dedication that the team bring to every customer interaction. We’ll be sure to share your kind words with Liam, who will be delighted to know how much his efforts were appreciated. Thank you for choosing SLM Toyota Uckfield, and we hope you enjoy every mile in your new bZ4X. Kind regards, SLM Toyota Uckfield.

• 
  1 month ago

  Exceptional support & information, unfortunately due to circumstances beyond our control we couldn’t arrange a purchase on this occasion, but would not hesitate in future, thank you

  Kath Harvey SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Kath, Thank you for taking the time to leave such a lovely five-star review. Although we weren't able to help you with a vehicle purchase on this occasion, we're delighted to hear that the support and information provided by our team made such a positive impression. We pride ourselves on offering helpful, honest advice to every customer, regardless of the outcome, so it's particularly rewarding to know that you felt well looked after throughout your visit. Feedback like yours reassures us that we're delivering the level of service we strive for. Should the opportunity arise in the future, we would be delighted to assist you again. Thank you for considering SLM Toyota Norwich and for sharing your experience. Kind regards, SLM Toyota Norwich.

• 
  1 month ago

  Given how busy it was the service, and my experience, was good. There was a bit of a wait, even though I had g given an arrival time, but the coffee freely available was very good. My only complaint was that the car park was a nightmare. Perhaps 10.00 on a Friday wasn't the wisest time/day to choose to visit them.

  Morris Field SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Morris, Thank you for your five-star review and for taking the time to share your experience with SLM Toyota Norwich. We're pleased to hear that you received good service during what was clearly a very busy period for the team. It's great to know that the complimentary coffee helped make your visit more comfortable while you waited. We also appreciate your understanding regarding the wait time and the busy car park. Feedback like yours gives a genuine reflection of the customer experience and is always valued by the team. Thank you again for your kind comments and for choosing SLM Toyota Norwich. We look forward to welcoming you back in the future. Kind regards, SLM Toyota Norwich.

• 
  1 month ago Paul Savage SLM Toyota Lowestoft
  Response from SLM 1 month ago

  Dear Paul, Thank you for leaving us a five-star rating following your visit to SLM Toyota Lowestoft. We’re always pleased to see that a customer has had a positive experience with us, and we truly appreciate you taking the time to share your feedback. Ratings such as yours are a great encouragement to the team and reflect the hard work they put in every day. We hope to have the opportunity to assist you again and look forward to welcoming you back again in the future. Kind regards, SLM Toyota Lowestoft.

• 
  1 month ago

  Went in for service. Free tea coffe water available. Clean toilets. Seating available

  Ann Harris SLM Toyota Attleborough
  Response from SLM 1 month ago

  Dear Ann, Thank you for taking the time to leave a five-star review following your recent visit to SLM Toyota Attleborough. We’re pleased to hear that you found our facilities clean, comfortable and welcoming while your vehicle was being serviced. We know that the little details can make a difference, so it’s great to know that the refreshments, seating area and customer facilities helped make your visit a pleasant one. We appreciate your feedback and look forward to welcoming you back again in the future. Kind regards, SLM Toyota Attleborough.

• 
  1 month ago John Themelis SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear John, Thank you for taking the time to leave us a five-star rating following your visit to SLM Toyota Norwich. We’re delighted to know that you had a positive experience with our team. While you haven’t left any additional comments, we truly appreciate your support. If you would like to share more about your visit, we’d love to hear what made your experience worthy of five stars. Thank you again for choosing SLM Toyota Norwich. We look forward to welcoming you back again in the future. Kind regards, SLM Toyota Norwich.

• 
  1 month ago

  I have had the best experience ever at a car dealership with Toyota SLM, the whole thing was easy and the handover of the car was very pleasing in the way they took the time to explain all about the car without feeling rushed in any way.

  Barry Buttle SLM Toyota Lowestoft
  Response from SLM 1 month ago

  Dear Barry, Thank you for your five-star review. We are delighted to hear that your experience with SLM Toyota Lowestoft was the best you have ever had at a car dealership. It’s wonderful to know that the entire process was straightforward and enjoyable, and that the handover of your new car was carried out in a way that allowed you to fully understand all of its features without ever feeling rushed. We believe that taking the time to ensure our customers feel confident and comfortable with their new vehicle is an important part of the experience. Your kind comments are greatly appreciated and will be shared with the team. We hope you thoroughly enjoy your new car and look forward to welcoming you back again in the future. Kind regards, SLM Toyota Lowestoft.

• 
  1 month ago

  New car purchase, excellent and friendly service from initial test drives through to pick up ,no pushy salesmen, managers (glen)that will take the time for a chat ! Highly recommend ben who dealt with me sorting out new car ,part exchange etc and this dealership as a whole . Thanks to all

  Lee Miller SLM Toyota Uckfield
  Response from SLM 1 month ago

  Dear Lee, Thank you for taking the time to leave a five-star review. We’re delighted to hear that your experience with us at SLM Toyota Uckfield was so positive, from your initial test drives right through to the collection of your new car. It’s also great to know you felt well looked after by Ben and Glen, and that the process felt relaxed and pressure-free. That’s exactly the experience we aim to provide. We really appreciate your recommendation and kind words, and we’ll be sure to pass your feedback on to the whole team. Enjoy your new car, and we look forward to seeing you again in the future. Kind regards, SLM Toyota Uckfield.

• 
  1 month ago

  Went for my annual servicing, and while they took a little longer than expected because they were absolutely packed, they waived the fee for my brakes that needed fixing.

  Gabriel SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Gabriel, Thank you for taking the time to leave us a four-star review following your recent service visit to SLM Toyota Norwich. We appreciate your patience while the team worked through a particularly busy day, and we’re pleased we could assist with the brake repair for you. It’s great to know that overall you were happy with the support provided. We’re always looking to improve our service, so if there’s anything we could have done to make your experience a five-star one, we’d really value your feedback. Please don’t hesitate to get in touch if there’s anything further we can help with. Kind regards, SLM Toyota Norwich.

• 
  1 month ago

  It was time to update my 3 year old Toyota Yaris cross .Oliver Hayward stepped in making the process straight forward and stress free Getting the private registration plate transferred and a towbar fitted.All completed quickly and efficiently. Excellent service all round

  Tracy Grimmer SLM Toyota Attleborough
  Response from SLM 1 month ago

  Dear Tracy, Thank you so much for your fantastic five-star review. We’re delighted to hear that Ollie made the process of updating your Toyota Yaris Cross straightforward and stress-free for you. It’s great to know that everything, from transferring your private registration plate to fitting the towbar, was completed quickly and efficiently. Providing a smooth and hassle-free experience is exactly what we aim for at SLM Toyota Attleborough. We’ll be sure to pass your kind feedback on to Ollie. Wishing you many safe miles ahead in your new vehicle, and we look forward to welcoming you back again in the future. Best wishes, SLM Toyota Attleborough.

• 
  2 months ago

  Hi i would like to say that I have used SLM TOYOTA ATTLEBOROUGH for many years having my Rav4 2020 serviced and have always been completely satisfied, so now I thought it time for a change of vehicle, which i have found it's a C-HR Excel 2024 a beautiful car, but things didn't go to plan as positively as they should have, if it hadn't been for the sales person who was Oliver Hayward ( Ollie) I would have walked away from the sale, but this young man went above and beyond to keep me on board with the sale, we picked the car up today absolutely stunning thanks Ollie for your time and effort , you are a credit to your company SLM TOYOTA Best regards Keith

  Keith Bacon SLM Toyota Attleborough
  Response from SLM 2 months ago

  Dear Keith, Thank you so much for your wonderful five-star review and for your continued loyalty to SLM Toyota Attleborough over the years. It really means a lot to us that you’ve trusted us with servicing your RAV4 and now with helping you find your new Toyota C-HR Excel. We’re sorry to hear that parts of the process did not go as smoothly as they should have, but we’re delighted that Ollie was able to step in and provide the support and reassurance needed to keep everything on track. Going above and beyond for our customers is exactly what we strive for, and your kind words about him being a credit to the company will mean a great deal. Congratulations on your new C-HR Excel! We wish you many happy and safe miles ahead and look forward to continuing to support you in the future. Kind regards, SLM Toyota Attleborough.

• 
  2 months ago

  I have been dealing with them over the past 2 years and have to admit that I’m rather disappointed with their service. This is comparing them to the Toyota dealers I dealt with when I lived in Midlands. The staff come across as less polite and less responsible. I nearly bought a new car, but had to cancel the order purely because they are too slow to respond to requests. The phones take time to be answered and emails are not replied to. Incomplete works have to be chased by myself instead of staff members wanting to finish the work. They seem to not keep records of work done and end up telling you to need to bring the car in to find out. Additionally, during the service, their recommendations change as per their convenience and the quote for their work is higher than what is advertised by Toyota website. Would definitely recommend to not buy or use their services.

  ankit kedia SLM Toyota Norwich
  Response from SLM 2 months ago

  Dear Ankit, Thank you for taking the time to leave your review and for your continued custom over the past two years. We are very sorry to hear that your experience with SLM Toyota Norwich has left you feeling disappointed. We fully appreciate how frustrating it must have been to experience ##s in responses, difficulties contacting the team, and concerns around communication and follow-up. This is certainly not the level of service we aim to provide. We are particularly sorry to hear that this experience led you to cancel your new vehicle order, as this is never the outcome we would want for any customer. Your feedback has been taken very seriously and will be reviewed internally with the team to help improve our customer experience moving forward. Please contact us directly on 01603 480000 and our Service Manager will be in touch. We hope to have the opportunity to welcome you back again in the future. Kind regards, SLM Toyota Norwich.

• 
  2 months ago

  I am currently in the process of buying a car from SLM Toyota Norwich, and the experience so far has been excellent. Richard, Jane, and Simon have all been fantastic and incredibly supportive throughout the process.They took the time to explain various finance options clearly and patiently, making everything easy to understand. Richard went above and beyond by creating a personalised car video especially for me, which was a really nice touch. He has cleared all my doubts, is highly professional, and truly committed to providing great customer service.I’ve felt very well looked after from start to finish and would absolutely recommend SLM Toyota Norwich to anyone looking for excellent customer care and a smooth car‑buying experience. Suraj Jadhav

  Suraj Jadhav SLM Toyota Norwich
  Response from SLM 2 months ago

  Dear Suraj, Thank you for your fantastic 5-star review of SLM Toyota Norwich. We’re delighted to hear that your experience so far has been such a positive one and that Richard, Jane, and Simon have been able to support you throughout your journey. It’s great to know that the team took the time to guide you through the finance options clearly and that the personalised video added an extra touch to your experience. Providing attentive, tailored service is something we’re very passionate about, so your feedback will mean a lot to them. We truly appreciate your recommendation and look forward to completing the final steps of your purchase with you. Kind regards, SLM Toyota Norwich

• 
  2 months ago

  I found buying the car experience first class

  Charles Heyes SLM Toyota Hastings
  Response from SLM 2 months ago

  Dear Charles, Thank you for your fantastic 5-star review of SLM Toyota Hastings. We’re delighted to hear that your recent purchase experience was of such a high standard. Providing a smooth and enjoyable journey for our customers is something we take great pride in. We truly appreciate your feedback and hope you enjoy your new car for many miles to come. Kind regards, SLM Toyota Hastings

• 
  2 months ago

  I bought few cars from SLM Toyota Lowestoft and dealt with Jack throughout the process. From the very beginning, he always been professional, approachable, and straightforward to deal with. This guy has a great sense of humor as well without forgetting. Jack was spot on time for our appointment and everything ran smoothly from the start. Very polite and courteous. He took the time to go through everything clearly and made sure I understood all the details before moving forward. There was no pressure at any stage, just honest advice and a relaxed, helpful approach that made the whole experience easy. He answered all my questions properly and was patient throughout, even when I was deciding between a couple of options. Everything was handled efficiently, and I felt confident I was making the right choice. Overall, I was really happy with the service I received and have already recommend Jack a few sales which went thru as smooth as it can be and would definitely keep recommending Jack to anyone looking to buy a car there or considering future purchases. All the best Jack, keep SLM proud!

  rov 07 SLM Toyota Lowestoft
  Response from SLM 2 months ago

  Thank you for taking the time to leave such a fantastic 5-star review. We are truly grateful for your continued loyalty and are delighted to hear that Jack has consistently provided you with such a professional, friendly, and enjoyable experience over the years. It is wonderful to know that Jack’s honest guidance, patience, and attention to detail helped make each purchase feel straightforward and comfortable. Creating a welcoming and pressure-free environment is exactly the standard we strive for, so your comments mean a great deal to us. We especially appreciate your continued recommendations and support, which is the highest compliment we could receive. We will be sure to pass your kind words on to Jack, who will be thrilled to hear how highly you think of his service. Kind regards, SLM Toyota Lowestoft

• 
  2 months ago

  Bought a used car in December at SLM Toyota Norwich. The Sales man Luke was not informative at all. They told me the car was ready to go. Didn't inform me the car only had 9 months mot and not a full years mot. I was never offered a test drive on this vehicle, he never talked me and my husband through any of the vehicles options inside the car. It was only me looking online i noticed on the mot the two back tires were noted as perished. I called toyota to ask if they would replace the two tyres and was told no they had tread on them. The clutch bite on this vehicle is so high I can't get a smooth transition through the gears. I took it in to slm yesterday as since I have bought the car the brakes make a noise everytime you step on them and also said about the clutch biteing point being high. I was told everything was fine I need to run it on the NDR at 60 miles a hour and keep hitting the brakes. I have never had a car and needed to do this. Also the clutch point is suppose to be fine as these models have a high clutch point. I really would have expected the sales person to have advised on these points. I also was not given the mot certificate as they said it was done at another branch. I said I wanted the mot certificate, which Luke said he would get and email to me. After waiting two months and never received it. I called slm and was told Luke was with a customer and will call me back. Still over 3 months later no call and no certificate. I'm guessing that's why no certificate was given at the purchase as then I would of been able to see the perished tyres. I would in future make sure that your sales team tell the customer all the details about the vehicle before selling it to a customer. I have been a customer over 8 years at this branch and feel very let down on my purchase. The discs behind my alloys are very corroded and nothing seems to have been pointed out to us. I am very disappointed with my purchase. Not very professional at all. I now will never buy from SLM Toyota Norwich again.

  Teresa Singh SLM Toyota Norwich
  Response from SLM 2 months ago

  Dear Teresa, Thank you for taking the time to share your feedback, and for speaking with us directly regarding your concerns about your recent purchase from SLM Toyota Norwich. We are sorry that you felt disappointed with the sales process and that your experience did not meet expectations, particularly as a long-standing customer. Your comments have been taken on board and will be addressed internally to help us improve our service moving forward. Following our recent conversation, we are pleased we were able to arrange for your vehicle to be inspected. At this time, no faults have been identified, and the vehicle has been confirmed to drive as expected, with a fully green EVHC. We understand that you have not had the opportunity to use the vehicle extensively yet, and we appreciate that you have agreed to monitor how it feels over the coming weeks as you become more familiar with it. In relation to the MOT certificate, we apologise for any confusion caused. As the MOT was carried out prior to the vehicle being traded into us, we were unable to supply the certificate directly. We do also note your concerns regarding the sales process. While we are disappointed these were not raised at the time of purchase, we fully recognise the importance of clear and thorough communication, and we will ensure this is reviewed with the team. Thank you again for your feedback, and please do not hesitate to contact us if you have any further questions or concerns. Kind regards, SLM Toyota Norwich.

• 
  2 months ago

  I would not recommend this dealer—they are not trustworthy. I tried to buy brand new toyota car from them and arrange a part exchange, but they offered me over £2,000 less than other dealerships for the same vehicle. Avoid this place; there are much better options elsewhere.

  dd zz SLM Toyota Norwich
  Response from SLM 2 months ago

  Dear dd zz, Thank you for taking the time to share your feedback regarding your recent experience with SLM Toyota Norwich. We are very sorry to hear that you felt disappointed with the part exchange valuation provided, and that we couldn’t reach the desired level of discount on this occasion. We understand how important it is to feel confident and reassured when making such decisions, and that we did not meet your expectations this time. Your comments are important to us, and we hope to have the opportunity to welcome you back again in the future. Kind regards, SLM Toyota Norwich.

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