Reviews from

for SLM Toyota

• 
  5 days ago

  Brought in my new Toyota ProAce max and they were amazing- saw it same day and fixed it. I don’t think I’ve ever had such a pleasant experience and the fact I didn’t buy the van their shows their commitment to customer service and satisfaction. Highly recommend

  Luke Ash SLM Toyota Norwich
  Response from SLM 4 days ago

  Dear Luke, Thank you for taking the time to leave us such a fantastic 5-star review. We’re really pleased the team were able to help get your Proace Max sorted so quickly, and it’s great to hear that everyone you dealt with made you feel so welcome. Your comments are a lovely reflection of the care our team puts into looking after customers, and we really appreciate your recommendation. Best wishes, SLM Toyota Norwich

• 
  5 days ago

  Always very polite and efficient this garage/showroon/service centre is my go to choice.

  Steve Alderson SLM Toyota Norwich
  Response from SLM 5 days ago

  Dear Steve, Thank you for your fantastic 5-star review of SLM Toyota Norwich. We’re delighted to hear that you’ve found our team consistently polite and efficient, and that we’ve become your first choice for your motoring needs. We truly appreciate your continued trust and support, and look forward to welcoming you back to Norwich again in the future. Kind regards, SLM Toyota Norwich

• 
  6 days ago

  I have only used the part department here. Very knowledgeable and efficient gave me a call when my parks were in.

  G Steadman SLM Toyota Hastings
  Response from SLM 6 days ago

  Dear G Steadman, Thank you for your 5-star review of SLM Toyota Hastings. We’re delighted to hear that our Parts Department was able to provide such knowledgeable and efficient service, and that the team kept you informed as soon as your parts arrived. We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to the Parts team. Best wishes, SLM Toyota Hastings

• 
  1 week ago

  Had excellent service from the team at Norwich when we traded in our PHEV Rav4 for another v low mileage Rav4 at Slm , Sophie was brilliant and very knowledgable , we are buying a new Rav4 from her early next year when it is delivered.

  STEVE SLM Toyota Norwich
  Response from SLM 6 days ago

  Dear Steve, Thank you for your fantastic 5-star review of SLM Toyota Norwich. We’re delighted to hear that Sophie provided such knowledgeable and attentive service when you recently changed your RAV4. It’s wonderful to know that you’ve already chosen Sophie to look after you again when your new RAV4 arrives next year. We’ll be sure to pass your kind comments on to her, and we look forward to welcoming you back to Norwich for your new car. Kind regards, SLM Toyota Norwich

• 
  1 week ago

  Always good service, reasonable pricing, and free coffee

  Richard Fosie SLM Toyota Attleborough
  Response from SLM 1 week ago

  Dear Richard, It's fantastic to receive such positive feedback. We're pleased to hear that you've consistently received good service from the team and that you feel our pricing represents good value. We're also glad to know that the complimentary coffee is an appreciated part of your visits! Thank you for your continued support of SLM Toyota Attleborough. We look forward to welcoming you back again in the future. Kind regards, SLM Toyota Attleborough

• 
  1 week ago

  I’ve bought two cars from Toyota in the past and have always found them really helpful, and this visit was no different. Matthew was really helpful throughout, knowledgeable and easy to deal with, and made the whole experience really straightforward. I’ve always had a great experience with Toyota and wouldn’t hesitate to recommend them.

  Rebecca Hatcher SLM Toyota Norwich
  Response from SLM 1 week ago

  Dear Rebecca, It's wonderful to receive such positive feedback. We're particularly pleased to hear that your latest experience with SLM Toyota Norwich was every bit as positive as your previous visits. It's lovely to know that Matthew's knowledge, helpfulness and straightforward approach made your recent experience so enjoyable. Your continued confidence in Toyota and your recommendation mean a great deal to us. We'll be sure to share your kind comments with Matthew and the wider team. Thank you for choosing SLM Toyota Norwich once again. We look forward to welcoming you back in the future. Kind regards, SLM Toyota Norwich

• 
  2 weeks ago

  Had my car serviced yesterday but was very disappointed on collection to find that the car had not been cleaned out or washed. You make a point of mentioning a complimentary wash and vacuum with every service. The service itself cost £285 but was ready in just over 50 minutes which surely gave adequate time to at least run a hose over it. Needless to say my car will not be returning to SLM in future.

  Adrian Jex SLM Toyota Lowestoft
  Response from SLM 1 week ago

  Dear Adrian, Thank you for taking the time to share your feedback. We are sorry that your vehicle was not cleaned following its recent service. Unfortunately, due to circumstances out of our control, our valeter was unavailable last Thursday and Friday, so we were unable to provide the complimentary wash and vacuum. We have been offering all affected customers the opportunity to return on a convenient day, or when they are next passing by, and we would be happy to arrange this for you. We hope to have the opportunity to welcome you back again soon. Kind regards, SLM Toyota Lowestoft

• 
  2 weeks ago

  3 cars from there never prepared when told was ready to collect. Waited 2 hours once when I was given a time to collect. Scratches to new vehicles. Proace brand new broke down 4 times was off the road for 6 months and they ran 1500 miles up test driving it shocking would never by a car from SLM

  Michael Simmonds SLM Toyota Norwich
  Response from SLM 1 week ago

  Dear Michael, Thank you for taking the time to share your feedback. We are sorry to hear that you have not been satisfied with the vehicle you purchased in 2022 and that you have experienced issues. Any warranty repairs and rectification work completed on the vehicle have been carried out by the team in accordance with the manufacturer's guidelines, as was the case in 2025. We understand that ##s can be frustrating. Unfortunately, there can sometimes be ##s in the supply of replacement parts from the manufacturer, which are outside of our control. However, we always endeavour to minimise any disruption and complete repairs as quickly as possible once the necessary parts become available. We appreciate you bringing this matter to our attention and hope to have the opportunity to address any outstanding concerns. If you wish to discuss this further, please contact us on 01603 480000 and a member of our team will be in touch. Kind regards, SLM Toyota Norwich

• 
  2 weeks ago

  Useless, rude, ignored.

  Matthew Bridges SLM Toyota Uckfield
  Response from SLM 1 week ago

  Dear Matthew, Thank you for taking the time to share your feedback. We are very sorry to hear that you were disappointed with your experience at SLM Toyota Uckfield. Unfortunately, we have been unable to identify your visit and do not have your contact details to reach you directly. Please contact us on 01825 768989. We hope to have the opportunity to address your concerns. Kind regards, SLM Toyota Uckfield

• 
  2 weeks ago

  We bought a new car from SLM Toyota today and many thanks to Jordan, Peak who was very professional and helpful in every way and he was a pleasure to deal with. Would definitely recommend SLM Toyota Hastings.

  Bev Walker SLM Toyota Hastings
  Response from SLM 2 weeks ago

  Dear Bev, We're delighted to hear that your car-buying experience with us was such a positive one. It's wonderful to know that Jordan provided professional, helpful service throughout and made the whole process enjoyable. We take great pride in delivering a welcoming and straightforward experience for our customers, so it's especially rewarding to receive your kind feedback. Thank you for your recommendation and for choosing SLM Toyota Hastings. We'll be sure to pass your lovely comments on to Jordan and the wider team. We wish you many happy miles in your new Toyota and look forward to welcoming you back in the future. Kind regards, SLM Toyota Hastings

• 
  2 weeks ago

  Olly was great. Not pushy and handled purchase very smoothly. Handover was easy and not rushed. Would definitely come back.

  Alec Christie SLM Toyota Attleborough
  Response from SLM 2 weeks ago

  Dear Alec, It's wonderful to receive such positive feedback. We're delighted to hear that Olly made your car-buying experience such a smooth and enjoyable one. Providing a relaxed, no-pressure approach and ensuring every handover is thorough without being rushed is exactly the standard of service we aim to deliver. Thank you for your kind recommendation. We'll be sure to pass your comments on to Olly and the wider team, and we're pleased to hear you'd happily return to SLM Toyota Attleborough in the future. Kind regards, SLM Toyota Attleborough

• 
  2 weeks ago

  Good service & nice friendly staff

  John Winconek SLM Toyota Lowestoft
  Response from SLM 1 week ago

  Dear John, Thank you for taking the time to share your feedback. We're pleased to hear that you received good service from the team and found everyone to be friendly and welcoming. Providing a positive experience for our customers is very important to us, so it's great to know this was reflected in your visit. We'll be sure to share your kind comments with the team at SLM Toyota Lowestoft and we look forward to welcoming you back again in the future. Kind regards, SLM Toyota Lowestoft

• 
  3 weeks ago

  Excellent service, attentive staff with an excellent front of house/reception. Overall very good.

  Rob Crawley SLM Toyota Norwich
  Response from SLM 2 weeks ago

  Dear Rob, Thank you for your excellent 5-star review of SLM Toyota Norwich. We’re delighted to hear that you received such attentive service and that our front of house team made a positive impression during your visit. Delivering a welcoming and professional experience from the moment our customers arrive is something we take great pride in. We truly appreciate your feedback and look forward to welcoming you back again soon. Best wishes, SLM Toyota Norwich

• 
  3 weeks ago

  Nice approach, no pushing sales banter, just pick what suits you best.

  Giles Blatchford SLM Toyota Norwich
  Response from SLM 3 weeks ago

  Dear Giles, Thank you for your fantastic 5-star review of SLM Toyota Norwich. We’re delighted to hear that you appreciated our relaxed and customer-focused approach. Helping customers find the right vehicle for their needs, without any pressure, is exactly the experience we aim to provide, so it's wonderful to know this stood out during your visit. We truly appreciate your feedback and look forward to welcoming you back again in the future. Kind regards, SLM Toyota Norwich

• 
  3 weeks ago Thomas Blake SLM Toyota Norwich
  Response from SLM 3 weeks ago

  Dear Thomas, Thank you for taking the time to leave SLM Toyota Norwich a 5-star rating. We really appreciate your support and are pleased to know you had a positive experience with us. We hope to have the pleasure of welcoming you back again in the future. Best wishes, SLM Toyota Norwich

• 
  3 weeks ago

  Receiving another customer's name, vehicle registration and service appointment details is not just an inconvenienceit is a personal data breach. That information should never have been shared with me. It raises concerns about how customer data is being managed and protected here

  Heidi SLM Toyota Uckfield
  Response from SLM 1 week ago

  Dear Heidi, Thank you for taking the time to share your feedback. We take concerns around customer information and privacy extremely seriously and would appreciate the opportunity to discuss this with you further. Please could you contact our General Manager, Simon, on 01825 768989, who would be keen to speak with you, understand your concerns, and look into this further. Kind regards, SLM Toyota Uckfield

• 
  1 month ago

  What a lovely bunch of people

  Peter Pattenden SLM Toyota Hastings
  Response from SLM 3 weeks ago

  Dear Peter, It's wonderful to receive such positive feedback. It's fantastic to hear that our team made such a positive impression on you. Creating a friendly and welcoming atmosphere is something we pride ourselves on, so it's brilliant to know this stood out during your visit. We really appreciate your support and thank you for choosing SLM Toyota Hastings. We look forward to welcoming you back again in the future. Kind regards, SLM Toyota Hastings

• 
  1 month ago

  I've not had to use car dealers a lot in my motoring life, because I've bought second hand or through auctions. This dealership is the one that many of us dream of. Friendly front of house, knowledgeable sales and efficient after care. Great WiFi, comfortable seating area and good coffee. A quick walk around the stock reveals plenty of it. Whoever runs SLM has an eye for detail, long may you be successful

  simon curston SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Simon, Thank you for taking the time to leave such thoughtful feedback. We're absolutely delighted to hear that your experience with SLM Toyota Norwich exceeded your expectations. From the warm welcome you received to the knowledgeable sales team, efficient aftercare and even the comfort of our customer facilities, it's fantastic to know that every aspect of your visit made such a positive impression. Your comments about the attention to detail throughout the dealership are especially appreciated. We work hard to create an environment where customers feel welcome and supported, and it's incredibly rewarding to know that this stood out to you. Thank you once again for your generous recommendation and kind wishes. We truly appreciate your support and look forward to welcoming you back in the future. Kind regards, SLM Toyota Norwich

• 
  1 month ago

  Dealt with Nas Akouri on purchase of my used Toyota, top service, very knowledgable and made me feel valued and respected as a customer.

  Janice Harvey SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Janice, Thank you for your wonderful five-star review. We're delighted to hear that your experience purchasing your used Toyota was such a positive one. Making every customer feel valued, respected and supported throughout the buying process is something our team takes great pride in, so it's especially pleasing to know this was reflected in your visit. Nas will be thrilled to receive your kind comments. His knowledge and commitment to providing excellent customer service are greatly appreciated, and we'll be sure to pass your feedback on to him. We hope you enjoy many happy miles in your Toyota, and thank you once again for choosing SLM Toyota Norwich. Kind regards, SLM Toyota Norwich

• 
  1 month ago neil harris SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Neil, We really appreciate you taking the time to leave us a five-star rating. Although you haven't added any comments, it's fantastic to know that your experience with us deserved five stars. Your support is greatly appreciated and serves as wonderful encouragement for the whole team. Thank you for choosing SLM Toyota Norwich. We look forward to welcoming you back again in the future. Kind regards, SLM Toyota Norwich

• 
  1 month ago

  Firstly, I want to say what lovely, friendly people you all are, which is why you might be a little surprised by my comments below. However, when buying a beautiful ex-demonstrator vehicle . The sales Manager called me to sort any minor issues with me and was extremely helpful and understanding, what a breath of fresh air highly recommended . What was a surprise in owning over 60 cars in my life time never ever have I been told that we don't release a V5 for up to a monthwhat a shame

  Martin Kulin SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Martin, Thank you for your updated review. We're delighted to hear that our Sales Manager was able to assist you and ensure that any minor issues were dealt with in a helpful, understanding and professional manner. Providing genuine support and taking the time to listen to our customers is something we place great importance on, so it's incredibly rewarding to know this made such a positive difference to your experience. We understand that our Sales Manager has been in touch with you to discuss the delivery of your V5 and that the DVLA have now processed this request. Our Sales Manager will be back in touch over the next couple of days to check that your V5 has arrived. Thank you once again for choosing SLM Toyota Norwich. Kind regards, SLM Toyota Norwich

• 
  1 month ago

  Great customer service from Jayden.

  Phillip Howell SLM Toyota Lowestoft
  Response from SLM 1 month ago

  Dear Phillip, Thank you for your fantastic five-star review. It's brilliant to hear that Jayden provided you with such great customer service. We believe that delivering a friendly, professional and helpful experience is what makes all the difference, so we're pleased your visit reflected those values. We'll be sure to pass your kind comments on to Jayden, who will be delighted to know he made such a positive impression. Thank you for choosing SLM Toyota Lowestoft. We look forward to welcoming you back in the future. Kind regards, SLM Toyota Lowestoft

• 
  1 month ago Yasmin Khan SLM Toyota Uckfield
  Response from SLM 1 month ago

  Dear Yasmin, Thank you for taking the time to leave a five-star review. We're really pleased to see that you had a positive experience with us. Although you haven't left any additional comments, your five-star rating is greatly appreciated and means a great deal to the team. If you'd like to tell us more about your visit, we'd be delighted to hear your feedback. Thank you for choosing SLM Toyota Uckfield, and we hope to welcome you back again in the future. Kind regards, SLM Toyota Uckfield

• 
  1 month ago

  A five star experience all round, from placing the order to collecting the car

  Christopher Smith SLM Toyota Lowestoft
  Response from SLM 1 month ago

  Dear Christopher, Thank you for your fantastic five-star review. It's wonderful to hear that your experience was a five-star one from the moment you placed your order through to collecting your new car. Delivering a smooth, enjoyable and well-organised customer journey is exactly what our team strives to achieve, so we're delighted that everything met your expectations. We truly appreciate you taking the time to share your feedback. Thank you for choosing SLM Toyota Lowestoft, and we hope you enjoy many happy miles in your new car. Kind regards, SLM Toyota Lowestoft

• 
  1 month ago

  I Brought in my Toyota Yaris hybrid for a health check on the 2/7/26..The service team were very professional and Nice,Dean and RichardThey explained the fault of my car and Took care of my Car..They are Absolute stars..Thank you so much ..i Highly Recommend their Service

  Well supplement & Equipment SLM Toyota Hastings
  Response from SLM 1 month ago

  Thank you for your fantastic five-star review. It's great to hear that your recent health check was such a positive experience. We know how important it is to understand exactly what's happening with your vehicle, so we're pleased that the team took the time to explain the fault clearly and ensured your Toyota Yaris Hybrid was well looked after. Dean and Richard will be especially pleased to receive your kind comments. Their professionalism, friendly approach and commitment to providing excellent customer service are qualities we value highly, and we're delighted they made such a positive impression. Thank you for your recommendation and for choosing SLM Toyota Hastings. We look forward to welcoming you back whenever you need us. Kind regards, SLM Toyota Hastings

• 
  1 month ago

  would like to express my deepest gratitude to the team at SLM Toyota in Hastings. I recently purchased a 15-year-old Toyota iQ from the dealership. I knew I could have bought a similar car for less elsewhere, but I chose to buy from a main Toyota dealer because the warranty gave me real peace of mind. Shortly after my purchase, I experienced an issue with the air conditioning. The dealership dealt with the matter professionally and provided me with a courtesy car, ensuring I could remain mobile while my vehicle was being repaired. I would especially like to thank the General Manager Ryan Conway He is a real credit to your company. Throughout the process, he was incredibly helpful, supportive, and went far beyond my expectations to resolve the issue. The level of customer service he provided was outstanding and should be regarded as the standard for SLM Toyota. Thank you once again for the excellent service. Kind regards Yigal Hefetz

  Yigal Hefetz SLM Toyota Hastings
  Response from SLM 1 month ago

  Dear Yigal, Thank you for taking the time to share such a kind five-star review. It's especially rewarding to read your comments because they highlight what happens after a vehicle has been purchased. Whilst we're sorry that your Toyota iQ developed an issue with the air conditioning, we're pleased that the team was able to resolve it professionally and keep you on the road with a courtesy car in the meantime. Ryan will be delighted to receive your feedback. Taking ownership of a situation and ensuring customers feel supported throughout is something he is passionate about, and we're thrilled that his commitment made such a positive impression. Your confidence in choosing to purchase from a main dealer because of the reassurance our warranty provides means a great deal to us. Thank you for placing your trust in SLM Toyota Hastings, and we hope you continue to enjoy many happy miles in your Toyota iQ. Kind regards, SLM Toyota Hastings

• 
  1 month ago

  My type pressure light came on last night so I popped to a petrol station to check them myselfsadly the light stayed onso I popped into slm ToyotaRichard and Paul the service guys were very helpful and chatty. Richard got them all sorted for meThank you

  Beverly Scarff SLM Toyota Hastings
  Response from SLM 1 month ago

  Dear Beverly, Thank you for taking the time to leave a five-star review. We're so pleased to hear that Richard and Paul were able to assist when your tyre pressure warning light remained on. We understand how worrying unexpected warning lights can be, so it's great to know the team was able to resolve the issue quickly and get you back on the road with confidence. Richard and Paul will be delighted to receive your kind comments. Their friendly, approachable manner and willingness to help are qualities that are greatly valued, and we're pleased they made such a positive impression during your visit. Thank you for choosing SLM Toyota Hastings. We look forward to welcoming you back whenever you need us. Kind regards, SLM Toyota Hastings

• 
  1 month ago

  Left our car for a service and first MOT, I had a Toyota Corolla lent for the day, they did an excellent comprehensive job all round & even cleaned the car inside and out, we were well pleased with every aspect thanks.

  Trevor Magnus SLM Toyota Norwich
  Response from SLM 1 month ago

  Dear Trevor, Thank you for sharing your excellent five-star review. We're delighted to hear that you were so pleased with your recent service and first MOT experience. Providing a courtesy vehicle helps keep our customers moving while their own vehicle is with us, so it's great to know that the loan Corolla was useful during the day. It's particularly rewarding to hear that the extra touches, including cleaning your car inside and out, were appreciated. Our team takes pride in delivering a thorough and professional service, and it's wonderful to know that this was reflected in your visit. Thank you for choosing SLM Toyota Norwich. We appreciate your kind feedback and look forward to assisting you again in the future. Kind regards, SLM Toyota Norwich.

• 
  2 months ago

  I’ve been a customer here for many years and four different vehicles. I’ve always felt that I’m treated as a loyal customer. Great service from both Sales and Service.

  Cliff Drew SLM Toyota Uckfield
  Response from SLM 2 months ago

  Dear Cliff, Thank you for your continued loyalty and for taking the time to leave such a wonderful 5-star review for SLM Toyota Uckfield. We’re incredibly grateful for your support over the years and delighted to hear that both our Sales and Service teams have consistently looked after you throughout your ownership journey. Building long-term relationships with our customers is something we truly value, so your feedback means a great deal to us. We look forward to welcoming you back again in the future. Kind regards, SLM Toyota Uckfield

• 
  2 months ago

  An absolutely appalling experience from a main dealer. I contacted SLM Toyota after my Hilux failed to start, with a computer scan clearly showing two specific immobiliser faults. After calling the dealership to explicitly confirm they could resolve this issue, I had the vehicle towed to their site. The vehicle then sat at their garage for over six weeks. During this entire time, I received zero proactive updates. Every single communication required me to ring and chase them, only to be repeatedly brushed off with the excuse that they were 'very busy.' It was only after another couple of weeks and a formal complaint on my part that I threatened to escalate the situation just to get my own vehicle back. After nearly two months in their possession, the vehicle was returned to me completely unfixed. Shockingly, I took the truck to an independent garage the very next week, and they diagnosed and resolved the immobiliser issue almost immediately. For a main dealer to hold a vehicle for months, offer zero customer service, and fail to fix a fault an independent garage sorted in days is completely unacceptable. I will never use this dealership again, nor will I ever recommend them. Avoid.

  Elliott Knight SLM Toyota Attleborough
  Response from SLM 1 month ago

  Dear Elliott, Thank you for taking the time to share your feedback. We are sorry to hear that your experience with SLM Toyota Attleborough did not meet your expectations and apologise for the frustration and inconvenience caused. Your comments have been reviewed with the relevant team members. Should you wish to discuss this matter further, please contact us on 01953 458200. Kind regards, SLM Toyota Attleborough.

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