Lowestoft Toyota

I bought few cars from SLM Toyota Lowestoft and dealt with Jack throughout the process. From the very beginning, he always been professional, approachable, and straightforward to deal with. This guy has a great sense of humor as well without forgetting. Jack was spot on time for our appointment and everything ran smoothly from the start. Very polite and courteous. He took the time to go through everything clearly and made sure I understood all the details before moving forward. There was no pressure at any stage, just honest advice and a relaxed, helpful approach that made the whole experience easy. He answered all my questions properly and was patient throughout, even when I was deciding between a couple of options. Everything was handled efficiently, and I felt confident I was making the right choice. Overall, I was really happy with the service I received and have already recommend Jack a few sales which went thru as smooth as it can be and would definitely keep recommending Jack to anyone looking to buy a car there or considering future purchases. All the best Jack, keep SLM proud!

Took my Toyota Yaris here after returning to a faulty battery after going on Holiday. Staff were very helpful in testing the battery, fitting a new one, and even cleaned my car inside and out within an hour while I sat in the lounge and waited, all under warranty. This saved me a lot of stress as I am always driving around whether its University or Work. Family members have had bad experiences in the past with wait times and debating whether their cars are under warranty or not, so I hope the fast and stress-free experience I received will continue! Thank you so much for the fast repair and nice clean!

Customer consultant Nathan Webb is professional, patient and kind. I recently went in for an issue with my car and was not happy about some of the processes that Toyota have over repairs and warranty. I was frustrated and fed up and expressed this (although it was not directed at him). He dealt with it with patience and listened to my points. When I returned he met me with a smile and the same level of professionalism despite me complaining on my previous visit. Customer consultants like this are worth their weight in gold and as frustrated as I still am with the process of repairs with Toyota, I would return to this branch because of Nathan.

Really impressed with the service at SLM Toyota Lowestoft where I bought a used C-HR a couple of months ago. Nathan and Jack were friendly, helpful, and took the time to explain everything clearly without any pressure. They answered all my questions about hybrid vehicles and made sure I felt confident with my purchase. Even after buying the car, Nathan walked me through the basic controls before I left — before I drove off the forecourt — a thoughtful touch that really showed their customer-focused approach. Great customer service from start to finish. Highly recommend!

Excellent service from SLM Lowestoft in 2025. Bought two AygoX cars which we have now had for a couple months . They are economic and nippy little grocery getters. Especially ideal for short journeys but also it is happy cruising at 70mph on motorway trips to Liverpool Wales and elsewhere. Press a button to start the car . A large media and onboard sat nav system fires up together with a wireless charging tray for the mobile phone . You can choose an upgraded sound system, black allow wheels and other bells & whistles if you want upgrade. Sales staff were polite helpful efficient and cheerful. Methodically taking us through the financing (and pitching the extra insurance and other protections ). SLM is bit tucked away in Lowestoft (London Road South one way system just before the cinema). Plenty of parking space and well with going to have a look. If they haven't got the exact motor you want right there, then they probably have it at one of their other branches which can all be viewed online or from a showroom terminal when you speak to the sales team .

First class service and customer care. Paul very polite professional, with a welcoming smile. answered all my questions and me feeling that I was important part of customer based. Well done. A rareity these days. This is why I will continue to use SLM Toyota for all my services in the future. THANK YOU. P Bundock. Gorleston.

I have bought my Toyotta Auris here 3 years ago, and have now that I'm selling the car, received the loveliest call from Paul Emery. He was so friendly to talk to, very helpful with his advise on what I need to do when I'm selling my Auris, and very understanding of my choice to explore other cars - a total opposite from a car sales man! Paul, thank you so much for all your advise even when you're so ill - I almost wish I wasn't moving away from Toyotta so I could by a car through you. :)

I was told when calling into the garage for a touch up paint that my car needed a recall and Sean booked it in for me at a time convenient to me. When arriving at the garage for the recall to be done I asked if I could wait for the car and was told ‘no problem’. When the work was completed Jack gave me the keys, he also asked if I had any satisfaction with We Power Your Car regarding the installation of my wallbox. My answer was no. I am still waiting for the work to be done and for them to contact me after the promise of a phone call before the end of business today - I am still waiting!!

This dealership has recently gone through many changes but has come through. I recently bought a new car and it was a good experience with the exception of Toyota finance. I have purchased new Toyota’s every 3 years for probably 30 years now but never until this last experience been hassled and brow beaten so much to the extent i nearly pulled out of buying a new car.

Positive experience throughout the process! My previous car was coming to the end of its PCP with another dealer - who weren’t able to provide me with a suitable car at a reasonable price. A car came up with SLM which fitted the bill for us and the price that was offered was cheaper than our previous dealership’s PCP despite the car being bigger, higher spec, yet the same age. Jack and Sean were great throughout the purchase, with Jack being very understanding and courteous through. The follow ups I’ve received afterwards have left me feeling like a valued customer. Already I’ve received a couple of well mannered check ins from Toyota as well as SLM, all with a personal touch.

I have always had excellent service from Toyota Lowestoft since I bought my Aygo in 2009. The staff are so helpful and polite. A special thank you to Paul for the time he spent giving advice and help on various options with my car in such a friendly way. Also Sean for additional help, again talking through various options. Always a pleasure to visit Toyota in Lowestoft.

Just wanted to leave a review for Jack as he's customer service and attention to detail are second to none. Very impressive and professional approach and made us feel at ease, booking an appointment with him was easy and straightforward his knowledge is very impressive. One real personality who will go far SLM your have a outstanding member here. Thanks Jack for looking after us and we will be in touch very soon. Kind regards Adam

Absolutely brilliant. Couldn't fault them. The car failed but they gave us time to sort the problem out. Made it within minutes. The car passed. Brilliant garage. Brilliant people. Would not take my car anywhere else. Even booked my service and mot for next year. Absolute brilliant service. 10 star 🌟 🤩

Nathan was extremely helpful in our 2 visits. Both times he gave us the time to look around the vehicle we wanted to see and also set us up with a test drive. Nathan then went out of his way to make sure we could get everything sorted on the same day, to save us travelling back on a different day. Every single star is purely for Nathan

We collected our new 2021 Toyota Yaris Excel Hybrid earlier this month and are delighted with, not only the car, but the professional and caring way that my wife and I were treated from our first enquiry to the day we drove the car away from the dealership. Sales Consultant Paul made sure that, even with Covid-19 measures in place, the whole process of buying a new car from SLM was conducted in a Covid secure way and at all times we felt that our health and safety was their main priority. The car was delivered in pristine condition, as we would expect, and Paul made sure that we understood all of its new features fully before letting us drive away. We have been customers of SLM or Dingles (as they were previously known) since 2005 and in that time they have looked after us superbly and we would highly recommend them.

From my initial enquiry, during the test drive and through to the resulting purchase of my excellent new (used) Toyota vehicle, I found the service I received to be superb. The gentleman who dealt with my purchase was extremely courteous, knowledgeable and helpful. I did not feel pressured in any way and noticed a professional yet warm and friendly atmosphere amongst the staff and other customers. This was my first experience with SLM of Lowestoft but hopefully not my last. I was recommended to them and would highly recommend them to others myself.

I'll first say that some things aren't what I'm used to from the US, thus the 4* vs 5*. I will say that for a small town like Lowestoft, the sales team is great. Especially with a brand that isn't big in the area. I love Toyota as a brand. SLM has bought out of the previous owner. There is an issue with correspondence. Things for Lowestoft are run thru the Norwich center. This is my issue. Your point of contact is Norwich (when you get a letter). I recently scheduled service. They scheduled me for Norwich. I had to correct the agent that I was in Lowestoft. This should have been automatically picked up. I canceled that appointment, but still got a call from Lowestoft asking if I was coming in. So they need to get their lines fixed. (Didn't have this problem with the previous owner). However, our sales agent just got us an incredible deal! So I will not take that away from them! Trading out of one into another with way more features at essentially the same price! That's what I expect from Toyota! They want to keep you, and keep you happy!