Lowestoft Toyota

I bought few cars from SLM Toyota Lowestoft and dealt with Jack throughout the process. From the very beginning, he always been professional, approachable, and straightforward to deal with. This guy has a great sense of humor as well without forgetting. Jack was spot on time for our appointment and everything ran smoothly from the start. Very polite and courteous. He took the time to go through everything clearly and made sure I understood all the details before moving forward. There was no pressure at any stage, just honest advice and a relaxed, helpful approach that made the whole experience easy. He answered all my questions properly and was patient throughout, even when I was deciding between a couple of options. Everything was handled efficiently, and I felt confident I was making the right choice. Overall, I was really happy with the service I received and have already recommend Jack a few sales which went thru as smooth as it can be and would definitely keep recommending Jack to anyone looking to buy a car there or considering future purchases. All the best Jack, keep SLM proud!

Took my Toyota Yaris here after returning to a faulty battery after going on Holiday. Staff were very helpful in testing the battery, fitting a new one, and even cleaned my car inside and out within an hour while I sat in the lounge and waited, all under warranty. This saved me a lot of stress as I am always driving around whether its University or Work. Family members have had bad experiences in the past with wait times and debating whether their cars are under warranty or not, so I hope the fast and stress-free experience I received will continue! Thank you so much for the fast repair and nice clean!

Customer consultant Nathan Webb is professional, patient and kind. I recently went in for an issue with my car and was not happy about some of the processes that Toyota have over repairs and warranty. I was frustrated and fed up and expressed this (although it was not directed at him). He dealt with it with patience and listened to my points. When I returned he met me with a smile and the same level of professionalism despite me complaining on my previous visit. Customer consultants like this are worth their weight in gold and as frustrated as I still am with the process of repairs with Toyota, I would return to this branch because of Nathan.

Really impressed with the service at SLM Toyota Lowestoft where I bought a used C-HR a couple of months ago. Nathan and Jack were friendly, helpful, and took the time to explain everything clearly without any pressure. They answered all my questions about hybrid vehicles and made sure I felt confident with my purchase. Even after buying the car, Nathan walked me through the basic controls before I left — before I drove off the forecourt — a thoughtful touch that really showed their customer-focused approach. Great customer service from start to finish. Highly recommend!

First class service and customer care. Paul very polite professional, with a welcoming smile. answered all my questions and me feeling that I was important part of customer based. Well done. A rareity these days. This is why I will continue to use SLM Toyota for all my services in the future. THANK YOU. P Bundock. Gorleston.

I have bought my Toyotta Auris here 3 years ago, and have now that I'm selling the car, received the loveliest call from Paul Emery. He was so friendly to talk to, very helpful with his advise on what I need to do when I'm selling my Auris, and very understanding of my choice to explore other cars - a total opposite from a car sales man! Paul, thank you so much for all your advise even when you're so ill - I almost wish I wasn't moving away from Toyotta so I could by a car through you. :)

I was told when calling into the garage for a touch up paint that my car needed a recall and Sean booked it in for me at a time convenient to me. When arriving at the garage for the recall to be done I asked if I could wait for the car and was told ‘no problem’. When the work was completed Jack gave me the keys, he also asked if I had any satisfaction with We Power Your Car regarding the installation of my wallbox. My answer was no. I am still waiting for the work to be done and for them to contact me after the promise of a phone call before the end of business today - I am still waiting!!

This dealership has recently gone through many changes but has come through. I recently bought a new car and it was a good experience with the exception of Toyota finance. I have purchased new Toyota’s every 3 years for probably 30 years now but never until this last experience been hassled and brow beaten so much to the extent i nearly pulled out of buying a new car.

Positive experience throughout the process! My previous car was coming to the end of its PCP with another dealer - who weren’t able to provide me with a suitable car at a reasonable price. A car came up with SLM which fitted the bill for us and the price that was offered was cheaper than our previous dealership’s PCP despite the car being bigger, higher spec, yet the same age. Jack and Sean were great throughout the purchase, with Jack being very understanding and courteous through. The follow ups I’ve received afterwards have left me feeling like a valued customer. Already I’ve received a couple of well mannered check ins from Toyota as well as SLM, all with a personal touch.

I have always had excellent service from Toyota Lowestoft since I bought my Aygo in 2009. The staff are so helpful and polite. A special thank you to Paul for the time he spent giving advice and help on various options with my car in such a friendly way. Also Sean for additional help, again talking through various options. Always a pleasure to visit Toyota in Lowestoft.

I have owned nine new Toyotas since 2005. SLM Lowestoft, or Dingles as they were, have supplied and maintained all of them. SLM are good ambassadors for the Toyota brand and I have always felt that my custom is valued. Buying a new car is a major financial outlay and I believe that Toyota's renowned reliability coupled with SLM Lowestoft's professionalism makes the whole process stress free.