Hastings Toyota

My car broke down near Sheffield and was recovered to Toyota St Leonards on Sea. Right from the start the customer care was above and beyond. As it was going to be a lengthy service it could not be done straight away, but after speaking with Richard and Dean explaining the difficulty being without a car and having lengthy walks to work and shopping, they did all they could to work on my car sooner. They called me to constantly update me and were so understanding of my position. So big thanks to Dean, Richard and all the mechanics for making what was a very upsetting time for me into a far less stressful time. I am now setting up a Service Plan with them. My car now drives like a new car. Thank you.

I went in to discuss my new car wants with John Angel and was absolutely blown away by him. Not only was he super knowledgeable he was really friendly and made me feel relaxed not this pushy approach other dealers sometimes take. Well done John! I’ll certainly be back soon! You are a credit to the business!

I f I could give 10 stars I would. I was 200 miles from home, and there was a serious malfunction on my yaris hybrid system. SLM booked me im promptly, ran a diagnostic, and pinpointed the problem. The new part came in the next day, and they carried out the repair straight away. It was all covered by the warranty. A professional, competent service that I recommend with no reservations. With grateful thanks, Dr C Paddock.

I recently purchased a used BMW from SLM Hastings. Firstly, it was a delightful professional experience, exactly how car purchasing should be done. Communication and professionalism were superb, keeping me informed at all times with calls and videos of the progress made. More importantly, when I viewed the vehicle SLM, especially Ian Dye were very honest in some minor work that needed to be done with the vehicle. They assured me the work would be completed when I came to collect the vehicle, and indeed it was. I am very pleased, Ian is a great credit to SLM and I would have no hesitation in recommending SLM Hastings to all my friends and family. Keep up the good work!

I attended SLM with a friend who was looking to purchase a new car. On our initial visit we were greeted by Ian. Ian was extremely helpful allowing us to test drive a couple of cars. All questions were answered and if Ian didn’t know the answer he found out a little later. Ian was very pleasant and was willing to speak to myself regarding questions about the car without my friend being there. After all questions were answered everything was agreed and a deposit was placed. The next day my friend attended along with myself in order to complete the necessary paperwork. Again Ian was pleasant not sales pushy at all and explained everything thoroughly going through lots of options of extended cover etc etc. Today my friend collected her car and it’s was immaculate and was ready for collection as arranged. Thanks Ian for all your help and making the whole process very comfortable. My friend is absolutely delighted with her new car and the service she received, even giving her reassurance that he would be there to answer any further questions if there were any.

Currently surrounded by roadworks and diversions, (February 2025) my half hour journey here took nearly an hour - but they didn’t warn me in any of their emails asking for a pre-check-in. The showroom is also being rebuilt so customer services are in a temporary hut - no coffee, no toilets. The staff are very friendly and professional, but I wouldn’t come here again from Rye in this traffic. Update (that was written while waiting a long time for the MOT to be completed) - The staff did apologise for the long wait for the MOT to be completed and did, quite unexpectedly, make the MOT complimentary as compensation, which was much appreciated. As originally mentioned, the staff here are VERY friendly and professional, and once the roadworks are finished and their refurbishment is also completed (both by the end of March?) I will definitely be back.

Bought my car from here so popped in today just to ask for help locating the fuse box on my Aygo as the rear wiper stopped working. At reception they printed a couple of pages off showing the fuse box , wasn’t very clear and I couldn’t find it. Went back in to see if they could help any further, if someone could actually show me the location. Someone in the servicing bay was asked and the answer was that as far as he could remember it should be on the drivers side. That really wasn’t helpful and lacking in customer service. I wasn’t asking anyone to repair my vehicle (yet) just looking for a bit of help.

I would just like to thank the team at SLM Toyota for the very helpful advise and friendly assistance. Some kind person had smashed the drivers side wing mirror off our Toyota Aygo and of course did not stop. I immediately drove to Hastings with the mirror still connected only by the wiring loom. Upon arrival I was offered and accepted a lovely coffee, whilst I waited for someone to look at what parts I may need. Tony kindly looked at the damaged and ordered the parts I required, even kindly cut the wiring so I could at least drive home safely and without causing any further damage. I was called the next day at 9.00am to be informed the part was now available. Upon arrival again I was given an excellent coffee. Tony appeared with the part, and even kindly printed out the diagram of the door panel to assist me with fitting the replacement mirror. I managed to remove and fit the replacement within 30 minutes. So well done and thank you to everyone who helped me. I hope I have remembered Tony's name correctly, as at the time I was a little stressed that someone would damaged our car but not stop....

I went for a relatively minor fix for my Toyota Aygo, and I was really impressed by the way I was received, listened to, treated and made feel very welcome as well. It is a class outfit and, despite the probably cost, when my car is next up for a service I will take there for sure because I am confident that the staff are totally professional, helpful and honest. All in all it was good find by me.

Had the most amazing service by Ben Beeden who helped me in sorting out my Nans New Yaris GR Sport. He made the process seamless and cannot recommend him enough. If you need a new car this is the guy to go to. As a repeat customer this is the level of care and attention you would expect. We left as extremely happy customers!!!

I recently damaged my 1997 Toyota Corolla and needed to replace the wheels. I received excellent service in every respect, and I felt that the service department were extremely helpful in tailoring a solution for me which did not tax my limited financial resources unduly. I was very impressed. I would strongly recommend the dealership if you need any serious work on your Toyota and need to talk to people who know what they are talking about. Would definitely use again.

Very efficient service by the team. I needed a specialist part following an MOT failure. That was couriered in the next day. I was kept in the loop about progress and all was done on time. Pain free and a complimentary car clean. I have been here since I moved into the area and have never felt the need to take my car elsewhere.

I'd just like to say a big thank you to the guys at SLM Toyota. I recently picked up my new Toyota CHR and I'm over the moon with it. All the staff I dealt with were extremely polite and helpful. I think I got a very fair price on my old vehicle too , thank you Lee Henwood . I'll definitely be recommending SLM Toyota to my friends.

My daughter has just purchased an approved used Aygo from St Leonards Motors Toyota Hastings, and credit where credit is due, it was the best car-buying experience I have ever had, and I have had a few. Their customer service was quite simply top drawer. Special thanks to Ed Hobbs in sales who was a pleasure from start to finish - 10 out of 10, Ed... the little Aygo is superb! Many thanks, Paul Childs.

Couldn't ask for better service from their Service Department. Courteous, professional and really helpful after I needed help with a breakdown. (My fault, not the cars!) Managed to get my car back to me sooner than anticipated, even though they were hugely busy, and at the price agreed. Even gave it a wash too! How a garage should be. Thank you all!

Extremely helpful team at slm Toyota. went to look around for a reliable newer used car here and found a suitable used yaris. I had a look for similar cars at dealers in the area, gathered information on three Toyota's all at different locations and the one at slm came out on top with lower mileage, better condition, better warranty on used vehicles ect. Went for a drive in the car we were interested in and was very pleased with it, and still am now. Can't thank Ed at slm Toyota enough for the outstanding service received and the fast response with e-mails and explanations of other services provided by the company and all round good advice. Would defiantly recommend to anyone worried about reliability or fuel consumption of their current car because I'm now driving a car that's like new with repayment for less than my old one cost to keep on the road. Thanks slm!

Ordered and picked up our new Toyota CHR and are more than happy with it . We have had 5 star treatment and have no complaints . Our salesman was Tony he is first class at his job and is a nice man , nothing is too much trouble . Looking forward to driving our car for many miles . Mr and Mrs Carey

I have two Toyota cars and have undertaken all my own servicing over the years. My RAV4 was recalled for airbag work. The modification was made and returned cleaner than I have ever seen it. They also did an itemised mechanical check free of charge. SLM sent me a reduced cost service and MOT for my Auris. The service was completed quickly and updated about the outcome of the MOT. The staff are very attentive and friendly. They may change my mind about doing my own servicing in the future.

Great dealership. Very friendly and helpful staff. Modern clean and tidy showroom. Always ready to help and staff will bend over backwards to make your experience top notch. Servicing is very competitively priced. Always valet your car. Communication is second to none. Will update you on progress and completion. Curtesy lift and car if needed. Can't recommend them highly enough. Fantastic dealership!

The staff are always happy to help and go the extra mile. There is always a drink on offer, time to chat and listen to your problems. I am a mobility customer these days but am treated as well as I have always been. When ordering my next car they are very particular as to my needs and addaptions that I require.

Staff have changed, but service is still very good and efficient. 🙏👍😷Good Service from Dean the Part's Manager in the last few days. 👍Management has changed, don't just turn up without an appointment. Comfortable Lounge Area, serving hot & cold drinks with a biscuit, along with Television. Good toilet facilities with disabled separate toilet.

I was very surprised when I called and asked for used car I found on the internet. Ed, sales representative, told me that he will record video and send me withing 30min. This is because of distance between us (over 100miles). First I thought that this will be just standard video but no, it was video directed to me only as my name was mentioned many times.. All car details and questions I asked on the phone earlier were answered in this video, all potential scratches and other details also highlighted there. Based on that I could make decision if I want to go there and see the car. We made the deal. Transaction was smooth, however negotiations were very hard. They also did post-sales service for free.