Reviews from

for SLM

• 
  14 hours ago

  I had a fantastic experience with SLM Select, and Dave Siddle in particular. I visited last Saturday and saw a Nissan Qashqai that I liked, went and spoke to Dave, had a test drive (a nice long one that involved all types of road), and put the deposit down. I picked the car up a week later and unfortunately because the car hadn't been very well used (only 10,800 miles on it and 7 years old), it wouldn't start so had to be jump started. It was okay for about a day but then the battery died again and I had to buy a new battery from Halfords as it was a Sunday afternoon. Today (Monday), Dave called me as an after sales check in and I explained what had happened. He was so apologetic and asked me to forward the invoice and committed to seeing what he could do about the cost. Within a couple of phone calls, and providing my bank details, I was reimbursed in full for the battery! I genuinely wasn't expecting that but am so grateful for the exceptional customer service and support provided by SLM. Dave is absolutely brilliant, great sense of humour and Northern charm, he completely put me at ease and made the whole car buying experience such a good one. Highly recommend SLM and Dave.

  Amy Morton SLM Select
• 
  20 hours ago

  Quick and efficient service while I waited. Kudos to the new car cleaning team - my car was returned to me sparkling which was greatly appreciated.

  Susie Robertson Renault Weybridge SMC
  Response from SLM 20 hours ago

  Dear Susie, Thank you for taking the time to leave a five-star review. We’re pleased to hear that you found the service quick and efficient, and that the new car cleaning team made such a positive impression. It’s particularly good to know that your car was returned to you sparkling clean and that this was appreciated. Your feedback is greatly valued, and we’ll be sure to share your kind comments with the team. Thank you for choosing Renault Weybridge SMC. We look forward to welcoming you again in the future. Kind regards, Renault Weybridge SMC

• 
  2 days ago

  Andrew has been great help to our recent purchase of a megane e-tech. From reserving stock, explaining finance options, to aligning delivery date plus explain controls on the delivery date, he has been patient with our every newbie questions and thorough in details every step. Thanks Andrew!

  Jacob Sin Renault Aldershot SMC
  Response from SLM 20 hours ago

  Dear Jacob, Thank you for taking the time to leave a five-star review and for sharing your kind feedback. We’re pleased to hear that Andrew provided such thorough and patient support throughout your purchase of the Megane E-Tech. From reserving the vehicle and discussing the finance options to arranging your delivery and explaining the controls, it’s great to know that he made sure you felt supported at every stage. We’ll be sure to pass your thanks on to Andrew. Thank you for choosing Renault Aldershot SMC, and we hope you enjoy your new Megane E-Tech. Kind regards, Renault Aldershot SMC

• 
  3 days ago

  I waited 26 minutes this morning before the phone was answered and was told they would ring me back...no call. This afternoon I waited a further 23 minutes for the phone to be answered, and theneventually got passed through to a person who was able to resolve my queryYou have to be very patient / persisant when dealing with this company

  Robert Austin SLM Toyota Attleborough
• 
  3 days ago

  Being going to Quest Motors for over 20 years I always buy my cars from them and they always service my car and M.O.T them you can't get a better team of people who will look after you and give you a great helpful service from them nothing was to much trouble for them that's why I will always buy a car from them they charge a fair price and help you through every step of the way I will never Go anywhere else to buy a car or have it serviced thank you all at quest with my latest car purchase

  Dean Thompson Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 20 hours ago

  Dear Dean, Thank you for taking the time to leave such a wonderful five-star review and for your continued support over the past 20 years. It means a great deal to us to know that you have consistently chosen Quest Motor Group for your vehicle purchases, servicing and MOTs. We’re particularly pleased to hear that you have always found the team helpful and that they have taken the time to support you throughout each stage of your experience. Your loyalty and kind recommendation are greatly appreciated by everyone at Quest Motor Group. Thank you for choosing us once again for your latest car purchase, and we look forward to continuing to look after you for many years to come. Kind regards, Quest Motor Group

• 
  3 days ago

  Great service, good people.

  Kl Dacia Aldershot SMC
  Response from SLM 3 days ago

  Thank you for taking the time to leave a five-star review. We’re pleased to hear that you received great service and found the team to be friendly and helpful. Your feedback is very much appreciated and means a great deal to everyone at the dealership. Thank you for choosing Dacia Aldershot SMC. We look forward to welcoming you again in the future. Kind regards, Dacia Aldershot SMC

• 
  4 days ago

  I can’t thank Dave at SLM Select enough for the brilliant service he gave me. He went above and beyond to make sure everything was easy and stress-free when I bought my Corsa. Dave was friendly, genuine and really took the time to make sure I was happy with everything. It was the personal service that really stood out for me. I’d definitely recommend Dave to anyone looking for a cartop bloke

  Louis Norris SLM Select
  Response from SLM 3 days ago

  Dear Louis, Thank you for taking the time to leave a five-star review and for sharing such lovely feedback. We’re particularly pleased to hear that Dave made your Corsa purchase easy and stress-free. It’s great to know that his friendly, genuine approach and personal attention made such a positive impression, and that he took the time to ensure you were happy with everything. Your recommendation means a great deal to us, and we’ll be sure to share your kind comments with Dave and the wider team. Thank you for choosing SLM Select, and we hope you continue to enjoy your Corsa! Kind regards, SLM Select

• 
  4 days ago

  Recently, I swapped my car with this Company and couldn’t be happier. Paul was spot on from start to finish, really helpful, friendly and made the whole process quick and hassle free. No pressure, everything was straightforward and the car is great. Would definitely recommend!

  Alex Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 3 days ago

  Dear Alex, Thank you for taking the time to leave a five-star review. We’re really pleased to hear that your recent vehicle changeover was such a straightforward and positive experience. It’s great to know that Paul was helpful and friendly throughout, while making the process quick and hassle-free without any pressure. We appreciate your recommendation and will be sure to share your kind feedback with Paul. Thank you for choosing Quest Motor Group, and we hope you continue to enjoy your new car. Kind regards, Quest Motor Group

• 
  4 days ago

  Just had our Cars first service carried out by SLM, EXCELLENT service report including a video of the process, it was carried out very professionally and would definitely recommend this dealership 5☆

  GARY WILLIAMS SLM Toyota Norwich
  Response from SLM 4 days ago

  Dear Gary, Thank you for taking the time to leave a five-star review. We’re pleased to hear that your car’s first service was carried out to such a high standard and that you found the service report and video particularly useful. It’s great to know that the process was handled professionally and that you would recommend us. Thank you for choosing SLM Toyota Norwich. We look forward to welcoming you again for your future servicing needs. Kind regards, SLM Toyota Norwich

• 
  5 days ago

  Chose a Cupra for our next car

  David Richards SMC SEAT Woking
  Response from SLM 5 days ago

  Dear David, Thank you for taking the time to leave a five-star review. We’re pleased to hear that you’ve chosen a CUPRA for your next car and appreciate you considering our team as part of the process. We hope you enjoy your new vehicle and look forward to welcoming you again in the future. Kind regards, SMC SEAT Woking

• 
  5 days ago

  Ridiculous, can't deal with a Toyota in a Toyota garage.

  Lana Hannah SLM Toyota Norwich
  Response from SLM 5 days ago

  Dear Lana, Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience at SLM Toyota Norwich. Should you wish to discuss your experience further, please contact our Aftersales Manager directly on 01603 480000. Kind regards, SLM Toyota Norwich

• 
  5 days ago

  Appalling, very unfriendly service reception staff have a basic lack of any customer service. Best avoided.

  john bell Renault Weybridge SMC
  Response from SLM 5 days ago

  Dear John, Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience at Renault Weybridge SMC. We appreciate you bringing your concerns to our attention and understand that you felt the service you received did not meet your expectations. Kind regards, Renault Weybridge SMC

• 
  5 days ago

  I am writing to commend David Siddle for his exemplary service at SLM Select yesterday. I arrived with an urgent issue with my car, and David handled the situation with remarkable professionalism and speed. Beyond resolving the problem, he went out of his way to put me at ease and was exceptionally kind and accommodating to my child. His dedication to customer care and sales is outstanding, and he is a wonderful asset to your team Looking forward to taking my new car home

  Lauren Barrett SLM Select
  Response from SLM 5 days ago

  Dear Lauren, Thank you for taking the time to leave such a thoughtful five-star review. We’re particularly pleased to hear that David was able to assist you so promptly when you arrived with an urgent issue and that his professional and reassuring approach helped put you at ease. It’s also lovely to hear how kind and accommodating he was towards your child while helping to resolve the situation. Your comments are a wonderful reflection of David’s commitment to customer care, and we’ll be sure to share your kind words with him and the wider team. Thank you for choosing SLM Select. We look forward to welcoming you back when you collect your new car. Kind regards, SLM Select

• 
  6 days ago

  Friendly, polite and knowledgable service. A video of the service being carried out was sent directly to my phone so I could see the work as it happened. Good communication before and after from general manager Rob.

  James Taylor Renault Weybridge SMC
  Response from SLM 5 days ago

  Dear James, Thank you for taking the time to leave a five-star review. We’re pleased to hear that you received friendly, polite and knowledgeable service from the team. It’s particularly encouraging to know that the service video gave you a clear view of the work being carried out and that Rob kept you well informed both before and after your visit. We greatly appreciate your feedback. Thank you for choosing Renault Weybridge SMC, and we look forward to welcoming you again in the future. Kind regards, Renault Weybridge SMC

• 
  6 days ago

  Five Stars from us! From pre-sales service to after-sales service Sam Davis at Toyota SLM gave us exemplary service. Not once did we feel as though we were being 'sold to' but rather listened to and understood. We bought the car we wanted for the price we wanted. This is how car sales should be and I would recommend anyone wanting to buy a new car, to go to SLM and ask for Sam

  Adrian Wheeler SLM Toyota Hastings
  Response from SLM 5 days ago

  Dear Adrian, Thank you for taking the time to leave a five-star review and for sharing such generous feedback. We’re particularly pleased to hear that Sam provided exemplary service from your initial enquiry through to after-sales support. It’s great to know that you felt listened to and understood throughout, without any pressure, and that Sam helped you find the car you wanted at a price that worked for you. Your recommendation means a great deal to us, and we’ll be sure to share your kind comments with Sam and the wider team. Thank you for choosing SLM Toyota Hastings, and we look forward to supporting you throughout your ownership. Kind regards, SLM Toyota Hastings

• 
  1 week ago John Hobbs Dacia Weybridge SMC
  Response from SLM 6 days ago

  Dear John, Thank you for taking the time to leave us a five-star rating. We really appreciate your support and are pleased to receive your positive feedback. Thank you for choosing Dacia Weybridge SMC. We look forward to welcoming you again in the future. Kind regards, Dacia Weybridge SMC

• 
  1 week ago

  Collins and Jimmy were fantastic helped me from beginning to end in purchasing a New Bigster . Awesome to meet both of you, great service.

  Barry Willoughby Dacia Aldershot SMC
  Response from SLM 1 week ago

  Dear Barry, Thank you for taking the time to leave a five-star review. We’re very pleased to hear that Collins and Jimmy supported you throughout the purchase of your new Dacia Bigster and made the experience such a positive one. It’s great to know that you received excellent service from start to finish, and we’re sure the team will appreciate your kind comments. Thank you for choosing Dacia Aldershot SMC. We hope you enjoy your new Bigster and look forward to welcoming you again in the future! Kind regards, Dacia Aldershot SMC

• 
  1 week ago

  I’m extremely disappointed with my experience with Toyota. I reserved a car online and paid a deposit, so naturally I believed the vehicle had been secured for me. Instead, Toyota called me to tell me that the car I had reserved was being given to another customer. I was told that this customer was purchasing another car from Toyota as well, and apparently this was enough for them to prioritise that customer over me, despite the fact that I had already reserved the vehicle and paid a deposit. What was particularly disappointing was the way this was handled. The call was essentially to tell me that the car was gone. There was no apology throughout the conversation and very little consideration for the fact that I had made a reservation, paid a deposit and was expecting to purchase the car. I initially chose Toyota because the online reviews and high star rating gave me confidence that this would be a reputable place to buy a car. Unfortunately, my experience has been completely different. The star rating certainly doesn’t align with my experience. If Toyota allows a customer to reserve a vehicle and pay a deposit, I would expect that commitment to mean something. Giving the car to another customer because they are purchasing two vehicles is extremely disappointing and leaves me questioning the point of the reservation process. The issue is not simply that I lost the carit is the poor communication, lack of apology and the way the whole situation was handled. I expected much better customer service from Toyota. Sadly, this has been a very disappointing experience, and I would think twice before dealing with them again.

  Fank Bank SLM Toyota Attleborough
  Response from SLM 6 days ago

  Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and apologise for the miscommunication surrounding your vehicle reservation. We appreciate you bringing your concerns to our attention and understand your disappointment with how the situation was handled. We take all feedback seriously and would welcome the opportunity to discuss this with you further. Please contact us on 01953 458200 so that a member of our team can investigate the matter with you directly. Kind regards, SLM Toyota Attleborough

• 
  1 week ago Garry Penny SLM Toyota Lowestoft
  Response from SLM 1 week ago

  Dear Garry, Thank you for taking the time to leave us a five-star rating. We really appreciate your support and are pleased to receive your positive feedback. Thank you for choosing SLM Toyota Lowestoft. We look forward to welcoming you again in the future. Kind regards, SLM Toyota Lowestoft

• 
  1 week ago

  The staff at SMC Renault Weybridge are friendly, professional and attentive. I took my Scenic e-tech in to have a service and I mentioned to them that there was a grinding noise coming from the front wheels. In the past I have had mechanics treat me like an idiot when mentioning issues and totally ignore my concerns or coming up with a rubbish reason for an issue, but the staff at SMC listened, investigated and solved the problem, and even sent a video describing what the issue was and how they were solving it. My car will definitely be getting serviced there again, and who knows my next car could be purchased from there too.

  Scott Harverson Renault Weybridge SMC
  Response from SLM 1 week ago

  Dear Scott, Thank you for taking the time to leave such a detailed five-star review. We’re particularly pleased to hear that the team listened carefully to your concerns about the grinding noise and took the time to investigate and resolve the issue. Providing clear explanations throughout the process is important to us, so it’s great to know that the video explaining the problem and the work carried out gave you confidence in the service provided. Your comments about the team being friendly, professional and attentive are greatly appreciated. We’re also delighted to hear that you would choose Renault Weybridge SMC for your future servicing, and we would be pleased to assist you should you decide to purchase your next vehicle with us. Thank you for choosing Renault Weybridge SMC, and we look forward to welcoming you again. Kind regards, Renault Weybridge SMC

• 
  1 week ago

  My wife Samantha has just bought a mini clubman from this garage and picked the car up today great service from start to finish the sales executive David siddle was great and couldn’t do enough to help a credit to the company

  Paul Scullion SLM Select
  Response from SLM 1 week ago

  Dear Paul, Thank you for taking the time to leave a fantastic five-star review. We’re delighted to hear that Samantha’s purchase of her MINI Clubman was such a positive experience from start to finish. It’s particularly pleasing to know that David provided such helpful and attentive service throughout the process and went above and beyond to make sure everything was taken care of. Your kind comments are a wonderful recognition of David’s efforts, and we’ll be sure to share them with him and the wider team. Thank you for choosing SLM Select, and we hope Samantha enjoys her new MINI Clubman. Kind regards, SLM Select

• 
  1 week ago

  From the moment we walked in for a test drive to the point of taking away our new Clio our Salesman, Neil Mantel, could not do enough for us. He walked us through the whole process, ensuring we understood everything, no question was too much for him. He would call us with regular updates to keep us informed on progress. Everything went as smooth as silk, and the car delivered very quickly, and I put most of this down to Neil working hard both with us and behind the scenes.

  TechProject64 Renault Aldershot SMC
  Response from SLM 1 week ago

  Thank you for taking the time to leave such a detailed five-star review. It is particularly pleasing to hear how well Neil supported you from your initial test drive through to collecting your new Clio. Keeping you informed throughout the process and ensuring that every question was answered clearly are exactly the standards we aim to provide, so we’re delighted that Neil’s efforts made the experience so straightforward. We’ll be sure to share your kind comments with Neil and the wider team. Thank you for choosing Renault Aldershot SMC, and we hope you thoroughly enjoy your new Clio. Kind regards, Renault Aldershot SMC

• 
  1 week ago

  Happy customer

  Lynda Bailey Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Lynda, Thank you for taking the time to leave a five-star review. We’re very pleased to know that you’re a happy customer. Your feedback is greatly appreciated and means a lot to the team. Thank you for choosing Quest Motor Group, and we look forward to welcoming you again in the future. Kind regards, Quest Motor Group

• 
  1 week ago

  Very professional experience

  Andrew McCarthy Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Andrew, Thank you for taking the time to leave a five-star review. We’re pleased to know that you found your experience with us professional and that the service you received met your expectations. Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing Renault Aldershot SMC. We hope to welcome you again in the future. Kind regards, Renault Aldershot SMC

• 
  1 week ago

  Had a fantastic experience at SLM. David Siddle was great, explained everything brilliantly and was reassuring. He had lots of great advice and made buying my new (to me) car easy and enjoyable! Very happy with both my car and the service.

  Lindy Jackson-Cox SLM Select
  Response from SLM 1 week ago

  Dear Lindy, Thank you for taking the time to leave a five-star review and for sharing your experience. We’re very pleased to hear that David made purchasing your new-to-you car such an easy and enjoyable experience. It’s particularly good to know that his advice, clear explanations and reassuring approach gave you confidence throughout the process. We’re delighted that you’re happy with both your new car and the service you received. We’ll be sure to pass your kind feedback on to David and the wider team. Thank you for choosing SLM Select, and we hope you continue to enjoy your new car. Kind regards, SLM Select

• 
  1 week ago

  Incredible service. Warm welcome at the front desk. Collins took care of me and made the experience even more special and convenient. Easily the best car purchasing experience I have had. They walked me through every step and help find the best option for me. 10/10 can not recommend enough.

  Connor H Dacia Aldershot SMC
  Response from SLM 1 week ago

  Dear Connor, Thank you for taking the time to leave such a wonderful five-star review. It’s fantastic to hear that you received such a warm welcome and that Collins was able to make your experience particularly straightforward and enjoyable. We’re especially pleased that the team took the time to guide you through each stage and help you find the option that best suited your needs. Your 10/10 recommendation is greatly appreciated, and we’ll be sure to share your kind comments with Collins and the wider team. Thank you for choosing Dacia Aldershot SMC, and we look forward to welcoming you again in the future. Kind regards, Dacia Aldershot SMC

• 
  1 week ago

  Came in to fix a rattle in my R5, fantastic service - fixed same day and was able to pick car up later in the day. Really friendly staff.

  Ben Littlestone Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Ben, Thank you for taking the time to leave a five-star review. We’re pleased to hear that we were able to resolve the rattle in your Renault 5 on the same day and arrange a convenient collection later that day. It’s also great to know that you found the team friendly and the service to be of such a high standard. Your feedback is very much appreciated, and we’ll be sure to share your comments with the team. Thank you for choosing Renault Aldershot SMC, and we hope to welcome you back whenever you next require our services. Kind regards, Renault Aldershot SMC

• 
  1 week ago

  We were looking for a used first car for our daughter. David made the whole experience a pleasureanticipated that we wanted to test drive, gave us plenty of time and space to try the car. Very professional and enjoyable experience at SLM with David which was what we needed. Very happy with the Clio we came away with and the warranty serves as peace of mind too. Many thanks

  Mal SLM Select
  Response from SLM 1 week ago

  Dear Mal, Thank you for taking the time to leave a five-star review and for sharing such thoughtful feedback. We’re particularly pleased to hear that David made the process of finding your daughter’s first car such a positive experience. It’s great to know that he gave you the time and space to properly consider the Clio and made sure the test drive was a comfortable and enjoyable part of the process. We’re also pleased that the warranty has provided additional peace of mind. We’ll be sure to share your kind comments with David and the wider team. Thank you for choosing SLM Select, and we hope your daughter enjoys her new Clio. Kind regards, SLM Select

• 
  1 week ago

  Easy process, car arrived on time, excellent handover, thank you.

  Richard Forshaw Renault Weybridge SMC
  Response from SLM 1 week ago

  Dear Richard, Thank you for taking the time to leave a five-star review. It is great to hear that everything went smoothly, from the straightforward purchase process through to the timely arrival of your car. We're particularly pleased that you were happy with the handover and the service provided by the team. Your feedback is very much appreciated, and we hope you enjoy your new Renault. We look forward to welcoming you again in the future. Kind regards, Renault Weybridge SMC

• 
  2 weeks ago

  Gentleman very helpful.

  John Hart SLM Toyota Uckfield
  Response from SLM 1 week ago

  Dear John, Thank you for taking the time to leave a five-star review. We are pleased to hear that you found our team member so helpful during your visit. Your feedback is greatly appreciated, and we will be sure to share your kind comments with the team. Thank you for choosing SLM Toyota Uckfield. We look forward to welcoming you again in the future. Kind regards, SLM Toyota Uckfield

No reviews available