Reviews from
Google
for SLM

4.4
#
2013 Reviews
4.4 Average of 2013 Reviews
  • Vxpor Fx
    2 days ago

    Bought a car from them on may 2023, within 2 months a buzzing weird sound came from music system. They said need to order a part, it's 6 months running and still didn't hear anything from them yet. Very disappointed

    SLM Vauxhall Tunbridge Wells - Authorised Repairer
  • David Bear
    2 days ago SLM Toyota (Lowestoft)
    Response from SLM 1 day ago

    Hi David, thank you for your kind five star review. We look forward to welcoming you back to SLM Toyota Lowestoft soon.

  • Ross Cullen
    3 days ago SLM Toyota (Hastings)
    Response from SLM 1 day ago

    Hi Ross, thank you for taking the time to leave us a five star review. We really appreciate it and hope to see you again in the future.

  • Rumana Akhter
    4 days ago

    Very friendly staff, nice and quick service.

    SLM Toyota Norwich
    Response from SLM 1 day ago

    Hi Rumana, thank you for leaving us a five star review! We really appreciate it and are so pleased to receive your kind feedback. We look forward to welcoming you back to SLM Toyota Norwich in the future.

  • lee edginton
    4 days ago

    All great. John Theobald great sales guy.

    SLM Suzuki Tunbridge Wells
    Response from SLM 1 day ago

    Hi Lee, thank for the kind five star review! We are pleased to hear that John was able to help you find the perfect car and the team look forward to welcoming you back to SLM Suzuki soon.

  • Brian Gadsdon
    1 week ago SLM Toyota Norwich
    Response from SLM 1 week ago

    Hi Brian, thank you for taking the time to leave us a five star review! We really appreciate it and hope to see you again in the future.

  • Silly Nanny
    1 week ago

    From start to finish,I cannot fault the superb service I have received,I was updated throughout,as to when my car would be collected ,to when it would be returned.A real amazing team of staff,who by looking at my car repairs,that they have completed to a very high standard. I was supplied with a courtesy car ,on return my car had been valeted to a high standard. So thankyou to you all ,you are AMAZING .Would recommend SLM in a heartbeat.

    SLM Body Repair Centre
    Response from SLM 1 week ago

    Hi, thank you for your wonderful five star review! We are so pleased to receive your kind feedback and are glad to hear about your experience. Many thanks.

  • Richard Noy
    1 week ago

    Quality service for quality products!

    SLM Toyota (Lowestoft)
    Response from SLM 1 week ago

    Hi Richard, thank you for your kind five star review! We really appreciate it and are pleased to hear about your experience at SLM Toyota Lowestoft.

  • Steve Franklin
    1 week ago SLM Toyota (Hastings)
    Response from SLM 1 week ago

    Hi Steve, thank you for taking the time to leave SLM Toyota Hastings a five star review! We really appreciate it and hope to see you again soon.

  • Richard Maguire
    2 weeks ago

    As one of those drivers nervous about letting my car anywhere near a garage, I would just like to say how impressed I was with the way in which you dealt with the problems over my recent service. I couldn't have asked for more.

    SLM Toyota Norwich
    Response from SLM 2 weeks ago

    Hi Richard, thank you for visiting us at SLM Toyota Norwich and for leaving a five star review! We are pleased to hear that our service team we able to assist you and they look forward to welcoming you back in the future.

  • Sarah-Jade Clarke
    2 weeks ago

    Took my 2013 Corsa in for a few issues. Brilliant customer service, they liaised with my warranty company and dealt with all the hassle. Problem fixed in less than 2 days. Highly recommend!!

    SLM Vauxhall Hastings
    Response from SLM 2 weeks ago

    Hi Sarah-Jade, thank you for visiting SLM Vauxhall and for leaving us a wonderful review. We really appreciate your feedback and are pleased to hear you were happy with your experience. We look forward to welcoming you back in the future!

  • JB & ZR
    2 weeks ago

    Excellent service

    Nissan Authorised Repairer
    Response from SLM 2 weeks ago

    Hi, thank you for leaving a five star review. We really appreciate it and look forward to welcoming you back in the future.

  • Ray Shilling
    2 weeks ago

    Absolutely useless. I rang at 9:45 a.m. and was told that someone would ring me back. I rang several times during the day and the line was busy. I finally got through at 4:45 and was told that no-one could look at my car for "diagnostics" for TEN days. The receptionist said that it was probably a balancing issue. A strange guess without even looking at the car. I was told that they has had internet issues as a reason for not returning my call. If they can't answer a phone, I wouldn't trust them with my carThe response from the Business is much appreciated. However, I have already managed to book my car to be checked over in Eastbourne.

    Nissan Authorised Repairer
    Response from SLM 2 weeks ago

    Hi Ray, thank you for leaving a review. We are disappointed to hear your feedback. Our site is currently undergoing a full refurbishment and unfortunately, yesterday we did lose all internet and telephones from around 9.30 until 16.30, which was out of our control. Based on your description of the fault, our Senior Service Advisor was able to take an educated guess at what the issue could be, however, without carrying out diagnostics, we cannot be 100% sure. We are currently extremely busy with Diagnostic work so quoted 6 business days to get your vehicle booked in. We apologise for the inconvenience and if you’d like to discuss further, please contact the Aftersales Manager on 01424 854000.

  • Alan P
    2 weeks ago

    Recently part exchanged a vehicle and bought a new one at this dealership. I received a great price and PCP package. Great staff and would highly recommend

    SLM Toyota (Uckfield)
    Response from SLM 2 weeks ago

    Hi Alan, thank you for your five star review. We are pleased to hear about your experience with us and are glad the team could find the perfect package for you. We look forward to welcoming you back to SLM Toyota Uckfield - enjoy your new car.

  • Elaine Spence
    3 weeks ago SLM Toyota (Uckfield)
    Response from SLM 2 weeks ago

    Hi Elaine, thank you for leaving us a five star review. We really appreciate it and look forward to welcoming you back to SLM Toyota Uckfield.

  • Joshua steven Cooper
    3 weeks ago

    It's no longer Vauxhall it's Suzuki

    SLM Vauxhall Tunbridge Wells - Authorised Repairer
    Response from SLM 3 weeks ago

    Hi Joshua, thank you for the five star review! Although our main showroom is Suzuki, we are pleased to have retained our Vauxhall Authorised Repairer status to offer our customers approved servicing, MOTs, maintenance and more! We look forward to welcoming you back in the future.

  • Stewart Holter
    3 weeks ago

    Recently I had the pleasure of purchasing my new vehicle from SLM, when I arrived I was quickly met by my salesman Cameron, who asked me all the normal questions about what I was looking for and budget etc. At no point was I made to feel under pressure and once I had fallen for one of their used Fords,he made it an easy enjoyable experience from start to finish, he even picked me up from home on the morning of the collection. I would highly recommend SLM Select and ask for Cameron !!

    SLM Select
    Response from SLM 3 weeks ago

    Hi Stewart. Thank you for the five star review and wonderful feedback - we really appreciate it! We are pleased to hear about your experience and that Cameron was able to help you find your new car. We look forward to welcoming you back to SLM Select in the future, happy driving!

  • anita richard
    3 weeks ago

    Bit expensive but good service

    Nissan Authorised Repairer
    Response from SLM 3 weeks ago

    Hi Anita, thank you for your review, we really appreciate it! As an Authorised Nissan Repairer we pride ourselves on offering high quality care for your vehicle, to ensure your vehicle is kept in the best condition possible. We look forward to welcoming you back to our centre in the future!

  • Lakshman Yadav
    3 weeks ago SLM Select
    Response from SLM 3 weeks ago

    Hi Lakshman, thank you for taking the time to leave us a review. Our team really appreciate it! It would be great to know how we could make your next visit to us a five-star experience so would love to hear your feedback.

  • Adam Rogers
    3 weeks ago SLM Toyota (Hastings)
    Response from SLM 3 weeks ago

    Hi Adam, thank you for taking the time to leave us a five star review. We really appreciate it and look forward to welcoming you back in the future.

  • Mona Alawadhi
    1 month ago SLM Toyota Norwich
    Response from SLM 1 month ago

    Hi Mona, thank you for your five star review. We really appreciate it and hope to see you again at SLM Toyota Norwich.

  • Tim Woodhams
    1 month ago

    Went in for a recall on my Rav 4 , car collected and delivered back. I went to look in the boot to find a damaged boot liner and contents of the boot strewn everywhere. No offer to fix the issue and they deny ever going in the boot which is a total lie. Will never use them again. The lack of empathy or ability to take responsibility by them was zero. My advice is take before and after photos as proof

    SLM Toyota (Uckfield)
    Response from SLM 4 weeks ago

    Hi Tim. Thank you for taking the time to leave us a review. We would like to assure you that we take all customer feedback very seriously and we are committed to providing the best service possible to all of our customers. Our team have investigated your vehicles visit and can confirm that our technicians did need to access the boot of your vehicle in order to carry out the recall on your Toyota RAV4. Your boot liner was carefully refitted after the repair and the contents of your boot returned - we apologise for any inconvenience or frustration this may have caused. We are aware that you raised your concerns with our team following your collection and delivery service, however if you would like to discuss this further, please contact us on 01825 768989. Once again, we would like to apologise that your experience did not meet our usual high levels of customer service.

  • Audrey Varlese
    1 month ago

    Staff super friendly especially Sam and very helpful, a lovely dealership

    Nissan Authorised Repairer
    Response from SLM 1 month ago

    Hiya Audrey, thank you for your wonderful review! We are so pleased to hear about your experience with our staff and we look forward to welcoming you back in the future. Happy Driving!

  • Allan Dotf
    1 month ago Nissan Authorised Repairer
    Response from SLM 1 month ago

    Hi Allan, thank you for taking the time to leave us a five star review! We really appreciate it and look forward to your next visit with us at our Nissan Authorised Repairer centre.

  • Roy Carter
    1 month ago

    Helpfull and knowledgeable

    SLM Toyota (Hastings)
    Response from SLM 1 month ago

    Hi Roy, thank you for leaving us a five star review! We really appreciate it and look forward to your next visit to SLM Toyota Hastings.

  • Chantalle -
    1 month ago

    Guy called Josh served us and was so friendly and made the process of buying a new car efficient and easy. Great customer service and friendly staff.

    SLM Suzuki Tunbridge Wells
    Response from SLM 1 month ago

    Hi Chantalle, thank you for leaving us a five star review! We are so pleased to hear about your experience with us at SLM Suzuki and that Josh was able to help you find your perfect new Suzuki! We look forward to welcoming you back in the future.

  • Lee Henwood
    1 month ago SLM Toyota (Hastings)
    Response from SLM 1 month ago

    Hi Lee, thank you for taking the time to leave us a five star review! We really appreciate it and look forward to welcoming you back to SLM Toyota Hastings in the future!

  • Becky
    1 month ago

    Bought a electric car off them in May 2023. 2.5 weeks later it developed a fault, which they were unable to look at due to a problem with a machine, with another fault developing one shortly after this. I have made contact on multiple occasions about this, through phone and email, and get informed my details will be passed on to the site manager to call me. I never hear from anyone. Happy to sell you a used car but seemingly less happy to provide after sales when multiple problems occur that indicate the car was probably not fit for sale.

    SLM Vauxhall Tunbridge Wells - Authorised Repairer
    Response from SLM 1 month ago

    Hi Becky, thank you for leaving us a review. We are disappointed to hear that you are experiencing problems with your used car. At SLM Group, we are committed to providing high levels of aftercare service, so would like to apologise that unfortunately these have not been met on this occasion. Our Aftersales Manager, Mark Williams, will be in contact shortly to discuss further and hopefully resolve any issues.

  • Tony Osborne
    1 month ago

    Helpful staff and advice

    SLM Toyota (Uckfield)
    Response from SLM 1 month ago

    Hi Tony, thank you for leaving us a five star review! We really appreciate it and are pleased to hear about your experience with us.

  • Craig Obrien
    1 month ago

    Excellent customer care especially from Richard in the service department.

    SLM Toyota Norwich
    Response from SLM 1 month ago

    Hi Craig, thank you for taking the time to leave us a five star review! We are pleased to hear about your experience with us and that Richard was able to assist you. We look forward to welcoming you back to SLM Toyota Norwich in the future.

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