SLM Toyota had shown excellent customer service whilst they carried out major repairs on the engine. All staff where reassuring (particularly Rob from service team) and I am happy with the outcome. Many thanks to the staff behind the scenes who worked to get the car back on the road again.
Mr D Coombes
Had to leave 1 star as none wasnt an option. Previously purchased 4 cars from this dealership, will never go back! Rude counter staff, promised free MOT when purchased the car only for them to change their mind on the day. Finally given a "good will gesture". No goodwill here. Staff that take out their personal problems on the customers is not the way to run a business.
kevin riches
Very pleased for our first ever visit. Well worth the cost of the diagnostic report on our old Toyota. Very thorough and easy to follow. Follow up conversation with Service Manager very helpful, practical and realisticWill go to SLM again.
Peter Bailey
Very helpful and explained everything
Andy Blake
Thanks very much Piotr for the five-star rating!
Thanks very much Piotr for the five-star rating!
Great customer service. We went there looking for a second hand car and left with a nearly brand new car and amazing customer service. Justin and James have been kind enough to answer every single questions about every single step of the purchase process. Apart from getting a great deal, they have been patient, professional and fun to deal with. Would definitely recommend.
Shaaban Elzokm
Very happy and so helpful staff especially anis recommend absolutely
Valerie BussThanks very much Valerie for the recommendation! We're very pleased that you were very happy with our helpful staff!
Very helpful and friendly service show as around but unfortunately we didn't see anything within our budget or we like but would recommend a look
Dean smithThankyou for your review Dean, I am sorry we didn't have anything that was suitable for you. Our stock does change regularly so it may be worth keeping an eye on our website for updated stock. Good luck in your search.
Improving back to how it used to be. A main dealer you can trust. Nothing is too much trouble and the staff are very knowledgeable.
SevensistersThank you for rating us! We're delighted to hear we have earned your trust!
Thank you Pradeep for the five-star rating!
Many thanks Martyn for the five stars! It's greatly appreciated!
Thank you Amanda for rating us!
The staff were very good in for an MOT all ok booked in for service .
john morleyMany thanks John for the five stars and review! It pleases us to hear you found our staff to be very good!
Purchased my Hybrid Yaris, which is giving me excellent service.
Josephine PajaritoThank you Josephine for the five-star review! We're over the moon to hear you're happy with your Yaris Hybrid! We hope you enjoy many more happy miles with it!
Great garage. Main dealer with local garage feel. Friendly and helpful staff. Well recommended.
Robin CarterThank you very much Robin for your kind words! Our team will be delighted to hear them!
Said they could only give us £4200 trade in for a car they have on sale at a different branch for£8500. There was a difference of 40,000 miles but ours had a full service history with the SLM dealership. I feel very disapointed that i can never get the right deal with this main dealer, stick with Fords I think?
Mark OwenHi Mark, we're sorry to hear of your experience at our dealership. Our Sales team have attempted to reach you and have left a message and will keep trying to contact you.
Thank you very much Ken for the five stars!
I was told I cannot have a test drive because I attended with a picture of my driving licence not with the actually licence. I been honest and told them that I m not ready to purchase a vehicle for the next couple of months and they just walked away from me.
Romulus-Andrei LihuHi Romulus-Andrei, we were happy to provide a test drive for you but with the current COVID-19 regulations, all test drives have to be unaccompanied. In order to keep you legal, we have to insure the vehicle and our insurance company require us to take a scan of your original licence in order for the test drive insurance cover to start. Unfortunately without the original licence, we couldn’t set up the insurance. We are also currently offering an appointment only system for reasons I am sure you can appreciate. We will be more than happy to make an appointment for you to come and test drive at a convenient time. Thank you.
Nice friendly people, but after sales experience not so good, l have been waiting for a window switch for months.
Michael WillicombeThank you Michael for the five stars!
Jonathan was excellent when we got our motability car this week. He explained everything fully and did not rush through things. Any queries were answered promptly and efficiently. Thank you Jonathan!
Sally HoneyThank you Sally for the review! We're delighted to hear Jonathan treated you so well whilst getting your new Motability car. He will be thrilled to hear your kind words!
Just brought my first car from here. Very pleased with the service given. My salesman Jack was very helpful. Highly recommended.
Sharon HudsonThank you for your 5 star review Sharon. I am glad that you were pleased with the service you received and I will pass your positive comments on to Jack.
Thanks Paul for leaving us a rating!
Thank you for the 5⭐ rating, Bernard!
Very friendly.
Oliver BlenchThank you very much Oliver for the five-star rating! We're delighted you found our team to be very friendly!
Really great service and advice when purchasing our new car. Thanks Jeff !
Denise LennardThank you Denise for the five-star review! We're glad to hear you had a great experience acquiring your new car thanks to Jeff!
My wife brought a new car from Barnard and Brough, the customer service was excellent and everything about purchasing the car was clearly explained. If you are looking for a new Nissen I would strongly recommend going to Barnard and Brough.
Andy MorganThank you very much Andy for your kind words! We're very happy your wife had such an excellent experience getting her new Nissan from us. We'll be sure to pass on your lovely comments to the team!
I didn’t buy my Nissan from this dealership but when I was having vehicle troubles and came by, they could not have been more accommodating. I’d particularly like to thank Andy in servicing for his helpQuick turn around in finding the issue, I was kept informed regularly and very helpful staff.
Louise Campbell-PiersonThank you Louise for the lovely review! We're pleased to hear our Servicing team, particularly Andy, were able to help get your Nissan back on the road in working order. They will all be thrilled to hear your review.
Have just purchased a 3 yr old car on finance. Explained on first going in that I'd just had a car written off by a dangerous driver, had major stress and anxiety and needed to feel safe. They found me an amazing car, and when the day after I got it something went wrong (a rare problem that fits with my luck lately), they picked it up from my work place, provided a replacement, and had it fixed in a day. Gave me full petrol tank to apologise, despite it not being their fault, but the previous owners. Beyond that I've had nothing else wrong (touch wood) and literally any question I have, I email, call or pop in, to see john, senior sales, who is 100% the man. Would recommend to anyone, they are amazing.
Tania MaplesdenHi Tania, thank you so much for the amazing review! We're thrilled to hear our team could accommodate your needs and found a car that matched what you were looking for. We will be sure to pass on your lovely remarks to our team. We hope you continue to enjoy your car!
Went above and beyond to show me what the damage on my car was- took me and showed me another car with similar damage. Helped me understand what needed doing. Booked in for work on monday.
Tania MaplesdenThank you very much Tania for the review! We're delighted to hear our team went out of their way to help you understand what repairs were needed. They'll be delighted to hear your kind words!
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