Reviews from

for SLM

• 
  11 hours ago

  We bought 2 Alpine A290's from Weybridge and dealt with Nathalie. All very straight forward, and a great service.

  Rue Briggs Alpine Store Weybridge
• 
  11 hours ago

  Very disappointing experiencebuyers beware If I could put zero stars I wouldWe purchased a second-hand Toyota from the Norwich dealership and have been extremely disappointed with the experience. The vehicle developed a number of faults shortly after purchase, despite having been serviced by Toyota Norwich before we bought it. We were told by Toyota Derby that the fault is a common issue, yet despite purchasing the vehicle with a 12-month Toyota warranty, we have been told that issues such as the DPF are not covered. What is particularly frustrating is that we have then been quoted £640 for four hours of diagnostic work simply to investigate the fault. We have also been told that a lengthy manual needs to be worked through to establish the cause of the problem. We have also found the conduct of one staff member particularly unprofessional. During our discussions, references were made to another Toyota dealership in a way that we felt was inappropriate and unhelpful, rather than focusing on resolving the issue with our vehicle. As a customer, it was disappointing to hear another Toyota dealership being discussed in this manner. We purchased from a Toyota dealership believing that buying a used vehicle from an established main dealer would provide reassurance and protection. Unfortunately, our experience has been the complete opposite. A 12-month warranty sounds reassuring, but buyers should carefully check exactly what is and isn’t covered, particularly when it comes to common faults and diagnostic costs. Based on our experience, we would urge anyone considering buying a second-hand car from Toyota to think very carefully and ask detailed questions about warranty coverage, diagnostic charges and after-sales support before committing to a purchase. Very disappointing customer service and not the level of confidence or after-sales support we expected from a Toyota main dealership. They are very eager to get your money when purchasing a vehicle but are not interested when something goes wrong.

  Sara Peat SLM Toyota Norwich
• 
  1 day ago

  Friendly, didn't mind if I asked him to repeat anything, would recommend Andrew

  Michelle Goater Renault Aldershot SMC
  Response from SLM 19 hours ago

  Dear Michelle, Thank you for taking the time to share your kind feedback. We're delighted to hear that Andrew was friendly, patient and happy to take the time to answer your questions. Making sure our customers feel comfortable and well supported throughout their experience is very important to us, so it's wonderful to know that this was your experience. We'll be sure to share your recommendation and kind comments with Andrew and the wider team. Thank you for choosing Renault Aldershot SMC. We look forward to welcoming you back again in the future. Kind regards, Renault Aldershot SMC

• 
  1 day ago

  Very professional experience from sympathetic staff whilst purchasing a vehicle. Most helpful with delivery due to personal circumstances.

  Grace Cardy Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 19 hours ago

  Dear Grace, Thank you for sharing your kind feedback. We're particularly pleased to hear that you found the team professional, understanding and helpful throughout your vehicle purchase. It's great to know that they were able to accommodate your circumstances and assist with the delivery arrangements. We'll be sure to pass your comments on to the team. Thank you for choosing Quest Motor Group, and we wish you many happy miles in your new vehicle. Kind regards, Quest Motor Group

• 
  1 day ago

  Did a good job on the car. Strange split location with no signage in the Dealership side about Service, Spare Parts Car Sales etc and limited info about parking.

  Jonathan Greenyer Renault Weybridge SMC
  Response from SLM 18 hours ago

  Dear Mr Greenyer, Thank you for taking the time to leave your review. We are currently going through a full refit here at Renault Weybridge SMC, both internally and externally. Unfortunately, we are still awaiting the final signage, interior images, and furniture, and hope the site will be much clearer and easier to navigate once the work is complete. We would appreciate the opportunity to speak with you directly to understand more about your experience and which department you visited. If you would be happy to do so, please contact our General Manager on 01932 85502. Once again, thank you for your feedback and for taking the time to share your experience with us. It is genuinely appreciated. Kind regards, Renault Weybridge SMC

• 
  2 days ago Geoff Tuttle CUPRA Woking
  Response from SLM 1 day ago

  Dear Geoff, Thank you for taking the time to leave CUPRA Woking a 5-star rating. We really appreciate your support and are pleased to know you had a positive experience with us. We look forward to welcoming you back again in the future. Kind regards, CUPRA Woking

• 
  3 days ago

  Excellent car sale service. Sale was smooth and fair. Joe the salesman made it easy to purchase my new car.

  Mark Cresham Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 day ago

  Dear Mark, Thank you for your 5-star review. We’re really pleased to hear that Joe made your purchase straightforward and that you felt well looked after throughout the process. We’ll be sure to pass your kind feedback on to Joe, and we hope you’re enjoying your new car. Thank you for choosing Quest Motor Group. Kind regards, Quest Motor Group

• 
  4 days ago

  We recently bought a second hand VW golf and the professionalism of Rob Beckwithwas excellent, he was attentive and listened to our needs and the car went through a service and MOT before we collected it. We are happy so far with the performance and reliability of our golf 1.6 diesel

  Lee Johns Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 day ago

  Dear Lee, Thank you for taking the time to leave such a lovely review. We’re really pleased to hear that Rob looked after you so well and took the time to understand what you were looking for. It’s great to know your Golf was prepared for you ahead of collection and that you’re happy with it so far. We’ll be sure to share your kind feedback with Rob. We hope you continue to enjoy your new car and thank you for choosing Quest Motor Group. Kind regards, Quest Motor Group

• 
  5 days ago

  Jack and the rest of the team were great - car was well prepared and whole process very well handled. Very pleased and definitely recommend SLM Select..

  Jon Temple SLM Select
  Response from SLM 4 days ago

  Dear Jon, Thank you for your fantastic review and recommendation. We’re really pleased that Jack and the team made everything straightforward and ensured your car was ready for you. Your feedback means a lot to us, and we hope you enjoy your new car. We look forward to welcoming you back in the future. Kind regards, SLM Select

• 
  6 days ago

  I couldn't be happier with my experience at the Aldershot Dealership. John Walton was very pleasant, listened to all my thoughts and answered my questions with immense knowledge. He guided me through the entire process, considering all the choices I needed to make, and ensuring at every stage that I was confident and happy with our progress. I felt respected and supported in the buying process, which was clear and thorough. After I had left the Dealership, John was available for me to call if I thought of anything, and he spent as much time as I needed when the car was handed over so that I was completely happy before I drove away. I cannot thank him enough for all that he has done. I am delighted with my new car.

  Catherine Ridgeon Dacia Aldershot SMC
  Response from SLM 5 days ago

  Dear Catherine, Thank you for such a wonderful 5-star review. We’re so pleased to hear that John looked after you throughout your purchase and gave you the time and support you needed to feel confident in your decisions. It’s lovely to hear that John remained available after your visit and took the time to make sure you were completely comfortable with your new car before driving away. We’ll be sure to share your kind words with him, as I’m sure they’ll mean a great deal. We hope you’re thoroughly enjoying your new car and wish you many happy miles ahead. Kind regards, Dacia Aldershot SMC

• 
  1 week ago

  Awful communication, gave me back an unsafe car to drive and didn’t give me a courtesy car when they failed to fix the issue for a month as my car wastoo oldnot sure how this is relevant when they ordered the wrong parts, broke my brake caliper, and took weeks to fix the issue. Will never bring my car here again. The service desk representative didn’t believe anything was wrong with my car and seemed dismissive of my queries. The car was obviously not test driven when I first arrived to get the brakes looked at as it was given back to mefixedand was still faulty. Took me another 2 weeks to get it booked back in even though the brakes didn’t work! Genuinely the worst experience I’ve ever had at a garage and the communication was just so poor, I had to raise a customer complaint and even the complaints department couldn’t get any updates!

  Matthew Swan Renault Aldershot SMC
  Response from SLM 6 days ago

  Dear Matthew, Thank you for taking the time to share your feedback. We are sorry to hear that your experience with us did not meet your expectations. We have reviewed the concerns raised, although as we believe the work was carried out approximately 18 months ago, it is unfortunately difficult for us to establish the full circumstances at this stage. We would therefore welcome the opportunity to understand more about your experience and the issues you encountered. We also acknowledge your comments regarding communication and the handling of your concerns. We take this feedback seriously and will ensure it is shared with the relevant members of our team. Should you wish to discuss your experience with us further, we would be happy to hear from you directly. Please contact us on 01252 367300. Kind regards, Renault Aldershot SMC

• 
  1 week ago

  Collins okoli was absolutely brilliant. Extremely happy with the service. Thankyou

  Nina Jiwa Renault Aldershot SMC
  Response from SLM 6 days ago

  Dear Nina, Thank you for your lovely 5-star review. We’re so pleased to hear that Collins made such a positive impression and that you were happy with the service you received. We really appreciate you taking the time to share your feedback and will make sure Collins sees your kind comments. Kind regards, Renault Aldershot SMC

• 
  1 week ago

  Brought in my new Toyota ProAce max and they were amazing- saw it same day and fixed it. I don’t think I’ve ever had such a pleasant experience and the fact I didn’t buy the van their shows their commitment to customer service and satisfaction. Highly recommend

  Luke Ash SLM Toyota Norwich
  Response from SLM 6 days ago

  Dear Luke, Thank you for taking the time to leave us such a fantastic 5-star review. We’re really pleased the team were able to help get your Proace Max sorted so quickly, and it’s great to hear that everyone you dealt with made you feel so welcome. Your comments are a lovely reflection of the care our team puts into looking after customers, and we really appreciate your recommendation. Best wishes, SLM Toyota Norwich

• 
  1 week ago

  Went to Nissan dealer in Churchwood, car was taken by Ash, appointment was taken by Emily Mae, both extremely helpful. Other garages threatened me with hideous amounts but Nissan ended up to be the cheapest and most efficient of the lot. Thanks guys

  Diana García Díaz Nissan Authorised Repairer
  Response from SLM 6 days ago

  Dear Diana, Thank you for your fantastic 5-star review of Nissan Authorised Repairer. We’re delighted to hear that Ash and Emily Mae were able to make your experience so straightforward and provide helpful support throughout. It’s great to know that you found our team efficient and that we were able to offer a solution that worked for you. We’ll be sure to pass your kind feedback on to the team. We really appreciate you choosing us and taking the time to share your experience. Kind regards, Nissan Authorised Repairer Hastings

• 
  1 week ago

  Always very polite and efficient this garage/showroon/service centre is my go to choice.

  Steve Alderson SLM Toyota Norwich
  Response from SLM 1 week ago

  Dear Steve, Thank you for your fantastic 5-star review of SLM Toyota Norwich. We’re delighted to hear that you’ve found our team consistently polite and efficient, and that we’ve become your first choice for your motoring needs. We truly appreciate your continued trust and support, and look forward to welcoming you back to Norwich again in the future. Kind regards, SLM Toyota Norwich

• 
  1 week ago Michelle Legaz Espinosa Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Michelle, Thank you for taking the time to leave Renault Aldershot SMC a 5-star rating. We really appreciate your support and are delighted to know you had a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, Renault Aldershot SMC

• 
  1 week ago

  We bought a used Renault Symbioz a couple of months ago and we dealt with Andrew who was really easy to deal with and extremely knowledgeable. We will definitely be back next time we need to change cars. Excellent service.

  Sarah Relph Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Sarah, Thank you for your wonderful 5-star review of Renault Aldershot SMC. We’re delighted to hear that Andrew made your experience of purchasing your Renault Symbioz so straightforward and enjoyable. It’s great to know that his knowledge and approachable manner gave you confidence throughout the process. We’ll be sure to pass your kind feedback on to Andrew, who will be pleased to hear that you’re already planning to return to us in the future. We hope you’re enjoying your Symbioz and wish you many happy miles ahead. Kind regards, Renault Aldershot SMC

• 
  1 week ago

  I recently bought a car through David and I’m extremely happy with his service. He explained everything clearly, was very helpful throughout the whole process, and always responded quickly whenever I had a question. Even their General Manager, Russell, never left me alone during the whole process and made sure everything went smoothly. David was very professional, friendly, and reliable. I truly appreciate their excellent customer service and would definitely recommend them to anyone looking to buy a car. Excellent experience from start to finish!

  Engin Cay SLM Select
  Response from SLM 1 week ago

  Dear Engin, Thank you for your fantastic 5-star review of SLM Select. We’re delighted to hear that David provided such a professional and reliable service throughout your purchase and that you always felt supported whenever you had a question. It’s also wonderful to hear that Russell was involved throughout the process and helped ensure everything stayed on track. We’ll be sure to share your kind feedback with both David and Russell, who will really appreciate your recognition. We’re so pleased you had such a positive experience and truly appreciate your recommendation. We hope you’re enjoying your new car and wish you many happy miles ahead. Best wishes, SLM Select

• 
  1 week ago

  Contacted SLM Select on a Friday near closing time, swiftly organised a test drive of an Audi A3 for the following day. I had the pleasure of dealing with Mark who was extremely helpful throughout the buying process. Deposit paid on the Saturday, the car required a service and a replacement door card, and was then ready for collection (delivery is also available) in less than a week. I am about 2 hours away from SLM and they were very accommodating with my 'rough' timings. Easy from start to finish, transparent, personable service and fantastic communication throughout the process. Highly recommend!

  Ben Hams SLM Select
  Response from SLM 1 week ago

  Dear Ben, Thank you for your fantastic 5-star review of SLM Select. We’re delighted to hear that Mark made the process of purchasing your Audi A3 so straightforward, from arranging the test drive through to getting the car ready for collection. We're also pleased that you found our communication and approach clear and personable throughout. We’ll be sure to pass your kind comments on to Mark. We hope you’re enjoying your new Audi A3 and wish you many happy miles ahead. Thank you again for your recommendation. Kind regards, SLM Select

• 
  1 week ago

  I have only used the part department here. Very knowledgeable and efficient gave me a call when my parks were in.

  G Steadman SLM Toyota Hastings
  Response from SLM 1 week ago

  Dear G Steadman, Thank you for your 5-star review of SLM Toyota Hastings. We’re delighted to hear that our Parts Department was able to provide such knowledgeable and efficient service, and that the team kept you informed as soon as your parts arrived. We really appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to the Parts team. Best wishes, SLM Toyota Hastings

• 
  1 week ago

  We had a fantastic experience with SLM Select and couldn’t recommend them highly enough. I dealt with David Siddle throughout the whole process, and he was absolutely brilliant from start to finish. He genuinely went above and beyond to help us and made the whole experience of buying our lovely new car so easy and enjoyable. The dealership is really well presented, and everything felt professional and welcoming. The attention to detail was also fantasticthey even had the car ready for delivery with a bow on it, which was a lovely touch! A huge thank you to David for all his help. He was friendly, professional and couldn’t have done more for us. We’re absolutely delighted with the car and would definitely recommend SLM Select.

  Jake Lambourne SLM Select
  Response from SLM 1 week ago

  Dear Jake, Thank you for such a fantastic 5-star review of SLM Select. We’re absolutely delighted to hear how positive your experience was and that David went above and beyond to make your car-buying journey so enjoyable. It’s wonderful to know that you appreciated the attention to detail from the team, right down to the special touch of having your new car ready for collection with a bow. We’ll be sure to share your lovely feedback with David, who will be thrilled to know how much you valued his help. We hope you’re enjoying your new car and wish you many happy miles ahead. Thank you again for your recommendation and for choosing SLM Select. Kind regards, SLM Select

• 
  1 week ago

  I bought a Suzuki ignis from Quest Motors. The gentleman that helped me was very friendly and very helpful. He did not rush and went through things with me very thoroughly and always made sure that I understood all the paperwork. The gentleman's name is Rob Beckwith. I would recommend Quest Motors to anyone as all the staff are very friendly and they all greet you when you come in.

  Helen Turner Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Helen, Thank you for your wonderful 5-star review of Quest Motor Group. We’re delighted to hear that Rob made your experience of purchasing your Suzuki Ignis so comfortable and straightforward. It’s fantastic to know that Rob took the time to guide you through everything carefully and ensure you were happy with all the paperwork before moving forward. We’re also pleased that you found the wider team so welcoming during your visits. We’ll be sure to pass your kind feedback on to Rob and the team. We hope you’re enjoying your new Ignis and wish you many happy miles ahead. Kind regards, Quest Motor Group

• 
  1 week ago

  Had excellent service from the team at Norwich when we traded in our PHEV Rav4 for another v low mileage Rav4 at Slm , Sophie was brilliant and very knowledgable , we are buying a new Rav4 from her early next year when it is delivered.

  STEVE SLM Toyota Norwich
  Response from SLM 1 week ago

  Dear Steve, Thank you for your fantastic 5-star review of SLM Toyota Norwich. We’re delighted to hear that Sophie provided such knowledgeable and attentive service when you recently changed your RAV4. It’s wonderful to know that you’ve already chosen Sophie to look after you again when your new RAV4 arrives next year. We’ll be sure to pass your kind comments on to her, and we look forward to welcoming you back to Norwich for your new car. Kind regards, SLM Toyota Norwich

• 
  1 week ago

  Second time I have used Quest and again treated with respect and professionalism. This time Paul Duffus was a sales person who made the whole transaction smooth and easy to follow

  Lynne Marie Golbourn Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Lynne, Thank you for your wonderful 5-star review of Quest Motor Group. We’re delighted to hear that your second experience with us was just as positive as your first. It’s fantastic to know that Paul made the process straightforward and easy to understand, while ensuring you felt respected and well looked after throughout. We’ll be sure to pass your kind feedback on to Paul. We really appreciate your continued support and look forward to welcoming you back again in the future. Best wishes, Quest Motor Group

• 
  1 week ago

  Had a fantastic experience with Nathalie and love the new A290GTS. Many thanks

  Mark Mayall Alpine Store Weybridge
  Response from SLM 1 week ago

  Dear Mark, Thank you for your positive feedback. We're delighted to hear that you had such an enjoyable experience with Nathalie and that you're pleased with your new A290 GTS. It's particularly rewarding to know that Nathalie's support contributed to your experience. We'll be sure to share your kind comments with Nathalie and the wider team. Thank you for choosing Alpine Store Weybridge. We wish you many enjoyable miles in your new A290. Kind regards, Alpine Store Weybridge

• 
  1 week ago

  Amazing customer service provided by Mark Campbell, very professional. Competitive prices and great variety of vehicles.

  Mariana Waters SLM Select
  Response from SLM 1 week ago

  Dear Mariana, Thank you for taking the time to share your feedback. We're delighted to hear that Mark provided such a professional and positive experience. It's great to know you were pleased with the customer service, competitive pricing and variety of vehicles available. We'll be sure to pass your kind comments on to Mark and the wider team. Thank you for choosing SLM Select, and we look forward to welcoming you back in the future. Kind regards, SLM Select

• 
  2 weeks ago

  Always good service, reasonable pricing, and free coffee

  Richard Fosie SLM Toyota Attleborough
  Response from SLM 1 week ago

  Dear Richard, It's fantastic to receive such positive feedback. We're pleased to hear that you've consistently received good service from the team and that you feel our pricing represents good value. We're also glad to know that the complimentary coffee is an appreciated part of your visits! Thank you for your continued support of SLM Toyota Attleborough. We look forward to welcoming you back again in the future. Kind regards, SLM Toyota Attleborough

• 
  2 weeks ago

  Great customer service from Ian - I bought the carIan was extremely professional knowledgeable and a pleasure to do business with . Highly recommend SLM and the team

  Karen Wayne SLM Select
  Response from SLM 1 week ago

  Dear Karen, Thank you for taking the time to share your experience with Ian. We're delighted that his professionalism, knowledge and personable approach made such a positive impression throughout your car purchase. Providing a straightforward and enjoyable experience is something the team takes great pride in, so we're particularly pleased to know you felt so well looked after! Thank you for your recommendation and for choosing SLM Select. We'll be sure to pass your kind comments on to Ian and the wider team. We look forward to welcoming you back again in the future. Kind regards, SLM Select

• 
  2 weeks ago

  Paul was very helpful and informative, he answered all my questions & provided all the relevant information which put my mind at ease. He did not hesitate to ensure the car was in great order for collection.

  Alex Cunningham Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 weeks ago

  Dear Alex, We're delighted to hear that you had such a positive experience with Paul. It's brilliant to know that he took the time to answer all your questions, provide the information you needed and ensure you felt completely at ease throughout the process. We're also pleased that he went the extra mile to make sure your car was in great condition and ready for collection. We'll be sure to pass your kind feedback on to Paul and the wider team. Thank you for choosing Quest Motor Group, and we wish you many happy miles in your new car. Kind regards, Quest Motor Group

• 
  2 weeks ago

  I’ve bought two cars from Toyota in the past and have always found them really helpful, and this visit was no different. Matthew was really helpful throughout, knowledgeable and easy to deal with, and made the whole experience really straightforward. I’ve always had a great experience with Toyota and wouldn’t hesitate to recommend them.

  Rebecca Hatcher SLM Toyota Norwich
  Response from SLM 2 weeks ago

  Dear Rebecca, It's wonderful to receive such positive feedback. We're particularly pleased to hear that your latest experience with SLM Toyota Norwich was every bit as positive as your previous visits. It's lovely to know that Matthew's knowledge, helpfulness and straightforward approach made your recent experience so enjoyable. Your continued confidence in Toyota and your recommendation mean a great deal to us. We'll be sure to share your kind comments with Matthew and the wider team. Thank you for choosing SLM Toyota Norwich once again. We look forward to welcoming you back in the future. Kind regards, SLM Toyota Norwich

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