Reviews from

Google

for SLM

• 
  23 hours ago

  My mot was booked for today and they failed it on the back seat middle belt! Apparently it wasn’t working! I was told I would have to pay £80odd pounds just for them to investigate the problem plus pay for a new seatbelt if neededthey also told me it was unsafe to drive away!! It was a serious default!! They couldn’t sort for another week!! I drove away and then thought I would look at seatbelt and try myself! To my surprise it worked! Would strongly advise anyone going for a MOT or service to find someone more competent and professional than them! Clearly just ripping people off!!

  Paula Moor SLM Vauxhall Hastings
• 
  23 hours ago

  Very good experience buying a used car here from sales consultant Jack. The car was in great condition. All my questions were answered helpfully and after buying the car I was still able to access help from the team around minor queries that came up. The warranty and MOT upon purchase which were included in the price gave me peace of mind as well. Thank you

  Maria Lo SLM Select
• 
  1 day ago

  **Stay Clear of SLM Motors and David SiddleHere is the review you was after Mr David! I had a terrible experience purchasing a car from SLM Motors a couple of months ago, and I strongly advise anyone considering buying from them to look elsewhere. From the moment I drove off the lot, it has been nothing but drama and frustration, primarily due to the dishonesty and unprofessionalism of David Siddle. When I bought the car, David assured me that it had £600 worth of work done, including a service. However, shortly after, I experienced a breakdown and had to call the RAC for assistance. After taking the car to a mechanic, I discovered that the DPF filter might be clogged and the EGR could also be an issue. To top it all off, my oil life is at just 10%, but they claim it doesn’t need a service. I had a service booked for Thursday, only for them to cancel it at the last minute—completely messing up my work and holiday plans! I have tried contacting SLM Motors multiple times, but I was passed around like a hot potato without any resolution. No one seems to care about helping customers. When I visited the dealership in person, I was met with indifference from the staff. The management from David Siddle and his team is a joke; it feels like a complete waste of space. Let’s not even get started on the paintwork. I was promised a full valet and polish, but it looks like a child did the polishing—smeared and hazy. I’ve been quoted over £300 to fix that mess! If you’re considering buying a car from SLM Motors, save your money and go elsewhere. You deserve a dealership that prioritizes customer service over lining their own pockets with commission. Avoid SLM Motors at all costs!

  Adam SLM Select
• 
  4 days ago Georgi Yadkov Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 3 days ago

  Dear Georgi, Thank you very much for taking the time to leave us a five-star rating, we truly appreciate your support. We’re pleased to know you had a positive experience with us at Quest Motor Group. If you ever wish to share more about your visit, we’d love to hear your feedback. We hope to welcome you back again in the future and wish you many happy and safe miles ahead. Kind regards, Quest Motor Group.

• 
  4 days ago

  Todd and the team were very communicative the process of part exchanging was very smooth. Would recommend!

  Samuel Potter Dacia Aldershot SMC
  Response from SLM 3 days ago

  Dear Samuel, Thank you very much for your five-star review. We’re delighted to hear that Todd and the team kept you well informed throughout and made the part exchange process smooth and straightforward for you. It’s great to know you would recommend us, as customer satisfaction is always our priority at Dacia Aldershot SMC. We appreciate your kind feedback and wish you many happy and safe miles ahead in your new car. Best wishes, Dacia Aldershot SMC.

• 
  4 days ago Sue Kennard Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 4 days ago

  Dear Sue, Thank you for taking the time to leave us a five-star rating, we really appreciate it. We’re delighted to know you had a positive experience with us at Quest Motor Group. If you’d ever like to share more about your visit, we’d love to hear what made it a five-star experience for you. Should there be anything more we can help you with in the future, please do not hesitate to get in touch. We look forward to welcoming you back again in the future. Kind regards, Quest Motor Group.

• 
  5 days ago

  Hi i would like to say that I have used SLM TOYOTA ATTLEBOROUGH for many years having my Rav4 2020 serviced and have always been completely satisfied, so now I thought it time for a change of vehicle, which i have found it's a C-HR Excel 2024 a beautiful car, but things didn't go to plan as positively as they should have, if it hadn't been for the sales person who was Oliver Hayward ( Ollie) I would have walked away from the sale, but this young man went above and beyond to keep me on board with the sale, we picked the car up today absolutely stunning thanks Ollie for your time and effort , you are a credit to your company SLM TOYOTA Best regards Keith

  Keith Bacon SLM Toyota Attleborough
  Response from SLM 4 days ago

  Dear Keith, Thank you so much for your wonderful five-star review and for your continued loyalty to SLM Toyota Attleborough over the years. It really means a lot to us that you’ve trusted us with servicing your RAV4 and now with helping you find your new Toyota C-HR Excel. We’re sorry to hear that parts of the process did not go as smoothly as they should have, but we’re delighted that Ollie was able to step in and provide the support and reassurance needed to keep everything on track. Going above and beyond for our customers is exactly what we strive for, and your kind words about him being a credit to the company will mean a great deal. Congratulations on your new C-HR Excel! We wish you many happy and safe miles ahead and look forward to continuing to support you in the future. Kind regards, SLM Toyota Attleborough.

• 
  5 days ago

  Very helpful and swift at helping me choose and buy my new car

  Laura Kennard Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 4 days ago

  Dear Laura, Thank you very much for your lovely five-star review. We’re so pleased to hear that the team at Quest Motor Group were able to help you choose and purchase your new car quickly and smoothly. Making the process straightforward and enjoyable for our customers is always our aim, so it’s great to know you felt well looked after throughout. We hope you enjoy every mile in your new car and wish you many safe and happy journeys ahead. Best wishes, Quest Motor Group.

• 
  1 week ago

  Tom was fantastic. Sorted the outstanding finance for my Tiguan. Easy smooth sale for the Porsche we bought, and has been super helpful throughout the whole journey. Was definitely worth the trip 320mile round trip.

  Millie White SLM Select
  Response from SLM 5 days ago

  Dear Millie, Thank you so much for your amazing five-star review. We’re delighted to hear that Tom provided such fantastic support throughout your experience with us at SLM Select. It’s great to know that everything from sorting the outstanding finance on your Tiguan to the purchase of your Porsche was handled smoothly and efficiently. The fact that you travelled a 320-mile round trip and felt it was worthwhile really means a lot to us. We’ll be sure to pass your lovely feedback on to Tom. Wishing you many happy and safe miles ahead in your Porsche, and we hope to welcome you back again in the future. Best wishes, SLM Select.

• 
  1 week ago

  Great experience buying my car. Nathalie was very friendly, professional, and helpful throughout the whole process. She made everything easy and stress-free. Highly recommend this dealership!

  Florentina Balasa Dacia Weybridge SMC
  Response from SLM 5 days ago

  Dear Florentina, Thank you for taking the time to leave a fantastic review. We’re thrilled to hear that your car buying experience with us at Dacia Weybridge SMC was such a positive one. Nathalie will be so pleased to know that her friendly and supportive approach helped make the whole process feel simple and relaxed for you. Making our customers feel comfortable and well looked after is exactly what we strive for. Thank you again for your recommendation. We hope you absolutely love your new car and enjoy many safe and memorable journeys in it. Best wishes, Dacia Weybridge SMC.

• 
  1 week ago

  Always had my nissan vans looked after here, and just had my wife's glc serviced and suspension bushes done today all good was much better n cheaper than mercedes eastbourne

  Joe Berrows SLM Select
  Response from SLM 5 days ago

  Dear Joe, Thank you very much for your brilliant five-star review and for your continued trust in us at SLM Select. It’s great to hear that we’ve been able to keep both your Nissan vans and your wife’s GLC well looked after over the years. We’re especially pleased to know you were happy with the recent service and suspension work, and that everything was completed to your satisfaction. Your continued support and recommendation mean a lot to the team. We wish you both many happy and safe miles ahead and look forward to seeing you again in the future. Kind regards, SLM Select.

• 
  1 week ago

  Got an MOT and service done by SLM, after buying the car from them 11 months ago for £4k. Bill was going to come in over £800. I took it to another garage and they reckon 3 of the 4 major defects were incorrectly assessedNearside Headlamp levelling device inoperativeit failed for this when SLM purchased the car and was 'fixed' and 'passed' before they sold it to me. The car then fails on this again 11 months later, that's a bit odd right? SLM told me it needed replacing at an insane cost, the other garage said the component had just slipped off, 10 second fix, no charge. Central Upper Stop lamp(s) not working - SLM wanted £300+ to fix it. Turns out the car should not have failed on this as the central upper stop lamp is an additional. See image attached for reference to the MOT inspection manual. Other garage put this down as an advisory, not a major. Final major - Offside Front Outer Drive shaft joint constant velocity boot split. SLM fixed this before I authorised the £100 fee to investigate the other issues. You live and learn, I should have got them to investigate all issues and assess the total cost. Total estimated bill with SLM was going to come in at over £800. I had to pay them £430 for the service, MOT, Drive shaft joint boot repair and other assessments. In hindsight I should have just gone to Anchor Service by the ridge. Just saved myself £400. I would give 5 stars to Ed, he's a legend and I've got no issue with the staff. I have an issue with the inflated cost and SLM's profit-driven interpretation of the MOT inspection manual. Go elsewhere.

  Tali SLM Select
  Response from SLM 5 days ago

  Dear Tali, Thank you for taking the time to leave your review. We are pleased to hear that you had a positive experience with Ed, and we will ensure your comments are passed on to him. However, we are very sorry to hear that you were disappointed with your overall experience at SLM Select and understand your frustrations. Your feedback has been taken seriously and will be reviewed internally. Our Aftersales Manager will be in touch to discuss further and hopefully resolve this matter. We hope to welcome you back again in the future. Kind regards, SLM Select.

• 
  1 week ago

  Just had my Sandero in for its yearly service and MOT, and again had another thoroughly professional and positive experience with SMC. Isabelle handled my case from start to finish and was friendly and courteous throughout, ironing out a minor quibble of mine very quickly and chasing up documents for me to get me back on the road as soon as possible. I bought the car from SMC and have returned to them for all my work since then. I wouldn't hesitate to recommend their services.

  Phil Redhead Dacia Aldershot SMC
  Response from SLM 5 days ago

  Dear Phil, Thank you so much for your continued support and for taking the time to leave such a fantastic five-star review. We’re delighted to hear that you once again had a professional and positive experience with us at Dacia Aldershot SMC. It’s wonderful to know that Isabelle looked after you so well throughout your service and MOT visit, and that she was able to quickly resolve your query and help get everything sorted so you could get back on the road promptly. We’ll be sure to pass your kind comments on to her. The fact that you’ve continued to return to us since purchasing your Sandero means a great deal, and we truly appreciate your recommendation. Wishing you many more happy and safe miles ahead. Kind regards, Dacia Aldershot SMC.

• 
  1 week ago

  Friendly professional service and great communication.

  Stuart Bambury Renault Aldershot SMC
  Response from SLM 5 days ago

  Dear Stuart, Thank you very much for taking the time to leave a five-star review. We’re delighted to hear that you received friendly and professional service from the team at Renault Aldershot SMC. It’s also great to know that the communication throughout your experience met your expectations, as keeping our customers informed is something we really value. We appreciate your kind feedback and wish you many happy and safe miles ahead. We look forward to welcoming you back again in the future. Kind regards, Renault Aldershot SMC.

• 
  1 week ago

  After buying a new car from Vauxhall Hastings, I can say how very happy I was with the experience. The team were very helpful, giving me plenty of time to make my decision. With the test drives I was able to take the car out by myself, which I think is also a nice thing to be able to do. The aftercare has also been extremely professional and lovely. Highly recommend.

  Britt Shoesmith SLM Vauxhall Hastings
  Response from SLM 5 days ago

  Dear Britt, Thank you so much for your wonderful five-star review. We’re thrilled to hear how happy you were with your experience at SLM Vauxhall Hastings. It’s fantastic to know that the team gave you the time and space to make the right decision, and that being able to take the test drives on your own helped make the experience even more comfortable and enjoyable for you. We’re also really pleased that the aftercare has continued to be professional and supportive. Your recommendation means a great deal to us, and we wish you many happy and safe miles ahead in your new car. Kind regards, SLM Vauxhall Hastings.

• 
  1 week ago

  Excellent sales staff. Parking a bit difficult though

  Rosalie Stephens Renault Weybridge SMC
  Response from SLM 1 week ago

  Dear Rosalie, Thank you very much for your five-star review. We’re delighted to hear that you found the sales staff at Renault Weybridge SMC to be excellent. We also appreciate your feedback regarding the parking and understand it can occasionally be a little challenging during busier times. Your comments are valuable to us and will be noted. Thank you again for your feedback, and we wish you many happy and safe miles ahead. Kind regards, Renault Weybridge SMC.

• 
  1 week ago

  Very pleased with the service we received from Quest Motors and in particular Rob Beckwith. Rob was friendly and helpful and made the process of trading in our old car and picking up the new one very straightforward.

  Steve Harrison Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Steve, Thank you very much for taking the time to leave a five-star review. We’re delighted to hear that you were so pleased with the service you received from Quest Motor Group. It’s great to know that Rob Beckwith made the whole process of part exchanging your old car and collecting your new one feel straightforward and stress-free. We’ll be sure to pass your kind comments on to him. We really appreciate your feedback and wish you many happy and safe miles ahead in your new car. Kind regards, Quest Motor Group.

• 
  1 week ago

  Great service, and picked the new car up a few days after a test ride!

  Mark Brackley Alpine Store Weybridge
  Response from SLM 1 week ago

  Dear Mark, Thank you for your fantastic five-star review. We’re so pleased to hear that you had a great experience with us at Alpine Store Weybridge. It’s wonderful to know everything moved quickly and smoothly for you, from your test drive through to collecting your new car just a few days later. We hope you thoroughly enjoy your new vehicle and wish you many happy and safe miles ahead. We look forward to welcoming you back again in the future. Kind regards, Alpine Store Weybridge.

• 
  1 week ago

  Everyone I dealt with while buying my new car was friendly, knowledgeable and engaging without being pushy. Would definitely buy from here again

  Kirsten Davis Alpine Store Weybridge
  Response from SLM 1 week ago

  Dear Kirsten, Thank you for taking the time to leave a five-star review. We’re delighted to hear that everyone you dealt with at Alpine Store Weybridge was friendly, knowledgeable and approachable throughout your car buying experience. It’s especially great to know that you felt supported without any pressure, as that’s exactly the kind of experience we aim to provide for all of our customers. We truly appreciate your feedback and are so pleased to hear you would choose to buy from us again in the future. Wishing you many happy and safe miles ahead in your new car. Kind regards, Alpine Store Weybridge.

• 
  1 week ago

  Excellent customer service and communication from Rob at Braintree quest. Rob was very informative, we did not feel under pressure at any point throughout the sale.We are very happy with the car and the service we received, would definitely buy from here again and recommend Quest.

  Paula Tokeley Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Paula, Thank you so much for your fantastic five-star review. We’re delighted to hear that Rob provided such excellent customer service and communication throughout your experience with Quest Motor Group. It’s especially pleasing to know that you felt well informed and comfortable throughout the process, with no pressure at any stage. Creating a relaxed and supportive environment for our customers is something we pride ourselves on. We’re so pleased that you’re happy with both your new car and the service you received. Thank you for your recommendation, and we look forward to welcoming you back again in the future. Wishing you many happy and safe miles ahead. Kind regards, Quest Motor Group.

• 
  1 week ago

  I have been dealing with them over the past 2 years and have to admit that I’m rather disappointed with their service. This is comparing them to the Toyota dealers I dealt with when I lived in Midlands. The staff come across as less polite and less responsible. I nearly bought a new car, but had to cancel the order purely because they are too slow to respond to requests. The phones take time to be answered and emails are not replied to. Incomplete works have to be chased by myself instead of staff members wanting to finish the work. They seem to not keep records of work done and end up telling you to need to bring the car in to find out. Additionally, during the service, their recommendations change as per their convenience and the quote for their work is higher than what is advertised by Toyota website. Would definitely recommend to not buy or use their services.

  ankit kedia SLM Toyota Norwich
  Response from SLM 1 week ago

  Dear Ankit, Thank you for taking the time to leave your review and for your continued custom over the past two years. We are very sorry to hear that your experience with SLM Toyota Norwich has left you feeling disappointed. We fully appreciate how frustrating it must have been to experience ##s in responses, difficulties contacting the team, and concerns around communication and follow-up. This is certainly not the level of service we aim to provide. We are particularly sorry to hear that this experience led you to cancel your new vehicle order, as this is never the outcome we would want for any customer. Your feedback has been taken very seriously and will be reviewed internally with the team to help improve our customer experience moving forward. Please contact us directly on 01603 480000 and our Service Manager will be in touch. We hope to have the opportunity to welcome you back again in the future. Kind regards, SLM Toyota Norwich.

• 
  1 week ago

  Great service

  Steve Lupke-Read SLM Vauxhall Hastings
  Response from SLM 1 week ago

  Dear Steve, Thank you for taking the time to leave a five-star review. We’re really pleased to hear you received great service from the team at SLM Vauxhall Hastings. Your feedback is much appreciated, and we hope to welcome you back again in the future. Wishing you many happy and safe miles ahead. Kind regards, SLM Vauxhall Hastings.

• 
  1 week ago

  Rob was very helpful with the purchase of my new car & took his time to explain everything in detail so that I could make informed choices. The whole process was excellent.

  Deanne Howard Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Deanne, Thank you for your wonderful five-star review. We’re so pleased to hear that Rob was able to support you so well during the purchase of your new car. Taking the time to explain everything clearly is so important, so it’s great to know you felt confident and informed throughout the process. We’re delighted that the whole experience met your expectations. We wish you many happy and safe miles ahead and look forward to seeing you again at Quest Motor Group in the future. Best wishes, Quest Motor Group.

• 
  1 week ago

  Great buying experience at this dealership. Emma in sales was fantastic, she arranged a test drive despite not having an appointment and was very knowledgeable about the car and buying process. She kept me up to date with the process and gave a thorough handover of my new car. Would definitely recommend.

  P G Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear P G, Thank you very much for your fantastic five-star review. We’re delighted to hear that you had such a great buying experience with us at Quest Motor Group. It’s wonderful to know that Emma was able to accommodate you without an appointment and provide such knowledgeable and supportive service throughout, from arranging the test drive to keeping you informed and delivering a thorough handover. We really appreciate your recommendation and your kind feedback. Wishing you many happy and safe miles ahead in your new car, and we look forward to welcoming you back again in the future. Kind regards, Quest Motor Group.

• 
  2 weeks ago

  Any queries have been dealt with in a helpful way and have been good to deal with.

  Andy Harrison Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Andy, Thank you for taking the time to leave a five-star review. We’re really pleased to hear that any queries you’ve had were handled in a helpful and straightforward way. It’s important to us that our customers feel supported and easy to deal with, so your feedback is much appreciated. We wish you many happy and safe miles ahead and look forward to assisting you again at Quest Motor Group in the future. Kind regards, Quest Motor Group.

• 
  2 weeks ago

  We’ve had a personal lease with Dacia since 2025, and our Jogger is less than 1.5 years old. Unfortunately, it has already developed a mechanical issue. We are very disappointed, as we chose a brand-new car specifically to avoid situations like this. We have now been without our car for two days and are still waiting for a response. Dacia Aldershot has not taken responsibility or offered to collect the vehicle, which has made the situation even more frustrating. The lack of communication and support is unacceptable. In contrast, we took a second car from Peugeot (across the street), and so far we are very happy with their service. Based on our experience, I would not recommend this company.

  Shawfield HR Dacia Aldershot SMC
  Response from SLM 1 week ago

  Dear Shawfield, Thank you for taking the time to leave your review. We are very sorry to hear about your experience with Dacia Aldershot SMC. We understand how frustrating this situation must be, particularly being without your vehicle and feeling unsupported. We would like to clarify that vehicle recovery and collection are managed by Dacia Recovery, rather than directly by the dealership. We understand that the team has not received any direct contact regarding the vehicle breaking down, and it appears that the communication may have been through the manufacturer’s customer service team rather than through the dealership itself. We are sorry that you feel disappointed with the service received and hope to have the opportunity to welcome you back again in the future. Kind regards, Dacia Aldershot SMC.

• 
  2 weeks ago

  The professionalism, friendliness and knowledge of Sam Collins SLM Vauxhall who helped me purchase my Mokka EV was exceptional. I griddled him with every question under the sun and he patiently answered all my queries. He gave me plenty of time to think through the many options and made understanding them simple. When we hit any hiccups he was down to earth and sorted them. His communication was excellent too. This is backed up by the fact that car has passed the honeymoon period of six months and is still an absolute delight with all its luxury features including for example the modern design and leather interior, keyless entry for quick enhanced safety and ease of entry, the amazing park assist which gets in the most unbelievable of tiniest spaces, the massage seat for stressful moments, the lights that light up a football pitch at night, the clear satnav summary feature behind the steering wheel, and the quality sound system. Plus the attractive charge point installed by partner Octopus is simple to use and very neat both on the wall unit and by mobile app. All in all what’s not to love I would highly recommend!!!

  Joanna Nunn SLM Vauxhall Hastings
  Response from SLM 2 weeks ago

  Dear Joanna, Thank you for such an incredibly detailed and thoughtful 5-star review of SLM Vauxhall Hastings. We’re absolutely delighted to hear how positive your experience has been, both during the purchase and in the months since driving your Mokka Electric. It’s fantastic to know that Sam provided such attentive, knowledgeable, and patient support throughout, ensuring you felt confident and well-informed every step of the way. We’ll be sure to pass on your kind comments to him, he’ll be thrilled to hear how much you appreciated his approach. We also love hearing how much you’re enjoying the car itself, especially the features that make everyday driving that bit more comfortable and convenient. It’s great to know everything continues to impress well beyond the initial handover, including your home charging setup. Thank you again for your recommendation, it really does mean a lot to the whole team. Kind regards, SLM Vauxhall Hastings

• 
  2 weeks ago Robert Richardson Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 weeks ago

  Dear Robert, Thank you for taking the time to leave a 4-star rating for Quest Motor Group. We’re pleased to see you had a positive experience with us. If there’s anything we could have done to make your visit a full 5-star one, we’d really value your feedback. We hope to welcome you back again in the future. Best wishes, Quest Motor Group

• 
  2 weeks ago

  Went to look at a Cupra as has never driven one before but been highly recommended. The salesman didn't tell me much about the car he simply asked "what do I want to know". He let me sit in the car then said he needs to go upstairs to prepare for a sales meeting. I was left standing in the showroom on my own with no staff around and no-one to ask anything. I left, went to CUPRA Crawley and purchased a Terramar. Their loss - if you want my advice bypass them and go to Crawley they are amazing. I did try calling the manager a few times just to give feedback but he never called me back.

  Luke Jennings CUPRA Woking
  Response from SLM 2 weeks ago

  Dear Luke, Thank you for taking the time to share your feedback. We’re really sorry to hear about your recent experience, as this is not the level of service we aim to provide. Our General Manager would be keen to discuss this with you as a matter of urgency and understand more about what happened, so we can address this properly. Please could you contact us at your convenience via email on wokingmanagement@smcmotorgroup.co.uk so we can pick this up with you directly. We appreciate you bringing this to our attention and hope to have the opportunity to speak with you soon. Kind regards, CUPRA Woking

• 
  2 weeks ago

  Just wanted to say thankyou to Rebecca ,Aaron and Steve at adershot SMC for their help yesterday .

  Fay Browne Renault Aldershot SMC
  Response from SLM 2 weeks ago

  Dear Fay, Thank you for taking the time to leave us a 5-star review for Renault Aldershot SMC. We’re really pleased to hear that Rebecca, Aaron, and Steve were able to support you and make things straightforward during your visit. It’s always great to know the team’s efforts are appreciated, and we’ll be sure to pass your thanks on to them. Best wishes, Renault Aldershot SMC

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