Reviews from

for SLM

• 
  15 hours ago

  Thank you to the lovely friendly staff for getting my car serviced so efficiently!

  Anna T Renault Weybridge SMC
• 
  20 hours ago George Estruch Dacia Aldershot SMC
• 
  1 day ago

  Service for the car went smoothly and with care and attention. Great customer engagement and working with our busy schedules for collection. Thank you

  Kim Shamtally Renault Aldershot SMC
  Response from SLM 1 day ago

  Dear Kim, It was a pleasure to read your five-star review. We're really pleased to hear that your recent service visit went so smoothly and that you felt your vehicle was looked after with such care and attention. We understand how important flexibility can be, so it's wonderful to know the team was able to work around your busy schedule and make collection as convenient as possible. Your feedback is greatly appreciated, and we'll be sure to share your kind comments with the team. Thank you for choosing Renault Aldershot SMC. We look forward to welcoming you back in the future. Kind regards, Renault Aldershot SMC

• 
  1 day ago

  Staff friendly and helpful. Unfortunately, we weren't made aware of a courtesy car charge when we arranged the courtesy car. We'd made Dacia aware of a couple of faults before the service. Again, we weren't made aware that investigating each fault carries the risk that you might be charged £162 per fault. Not what I expected as warranty service for a 12month, <2000 mile car. Lastly, the car was "cleaned" as part of the service. It looks like the wash was carried out using a bucket of dirty water and a gritty sponge as my previously pristine paintwork is now covered in marring and swirls which will take me forever to correct.

  turbobrown1 Dacia Aldershot SMC
• 
  1 day ago

  With in very short period they bought my car with very good price, no Drama, very good customer service, Christopher Topliss he gave very good customer service, really appreciate, thank you so much Hastings Vauxhall team ,

  Ramitha Dikovita SLM Vauxhall Hastings
  Response from SLM 1 day ago

  Dear Ramitha, Thank you for taking the time to share your experience with us. It's fantastic to hear that selling your car was such a straightforward and hassle-free process. Providing a fair valuation, clear communication and excellent customer service is exactly the experience we want every customer to have, so we're delighted that everything went so smoothly. Your kind comments about Christopher are greatly appreciated, and we'll be sure to pass them on to him and the rest of the team. Thank you for recognising their efforts. Thank you for choosing SLM Vauxhall Hastings, and we hope to be of assistance again in the future. Kind regards, SLM Vauxhall Hastings

• 
  1 day ago

  Isabelle, she provides a good service to me, thank you!

  Porter Ho Renault Aldershot SMC
  Response from SLM 1 day ago

  Dear Porter, We're incredibly pleased to hear about your recent experience. It's lovely to know that Isabelle provided you with such good service. Making every customer feel welcome and well looked after is something our team takes great pride in, so we're delighted that your visit reflected this. We'll be sure to share your kind comments with Isabelle, who will be pleased to know her help made such a positive impression. Thank you for choosing Renault Aldershot SMC. We look forward to welcoming you back in the future. Kind regards, Renault Aldershot SMC

• 
  1 day ago

  Brilliant customer service from Isabelle, and on time, affordable & great quality work from the team.

  Caring Critically - Scott Hardy Dacia Aldershot SMC
  Response from SLM 1 day ago

  Dear Scott, Thank you for your brilliant five-star review. We're delighted to hear that you received such excellent customer service from Isabelle and that the wider team delivered work that was completed on time, competitively priced and to a high standard. It's always rewarding to know that our customers leave feeling they've received both great value and quality service. We'll be sure to share your kind feedback with Isabelle and the rest of the team, who will be pleased to know their efforts made such a positive impression. Thank you for choosing Dacia Aldershot SMC. We look forward to welcoming you back in the future. Kind regards, Dacia Aldershot SMC

• 
  1 day ago

  From the parts department, to the service department, to the workshop, everyone could not have been more helpful. They explained everything in very full detail and went above and beyond to achieve a fantastic result the same day.

  Colette Renault Aldershot SMC
  Response from SLM 1 day ago

  Dear Colette, Thank you for your wonderful five-star review. It's incredibly rewarding to hear that every department worked together to provide you with such a positive experience. From our Parts and Service teams through to the workshop, everyone is committed to delivering the highest standard of care, so we're delighted that you felt so well supported throughout your visit. We're especially pleased that everything was clearly explained and that the team went above and beyond to achieve such a fantastic result on the same day. Your kind feedback means a great deal to us, and we'll be sure to share it with everyone involved. Thank you for choosing Renault Aldershot SMC. We look forward to welcoming you back whenever you need us. Kind regards, Renault Aldershot SMC

• 
  2 days ago

  The experience was amazing, there were no unanswered questions, and the knowledge was exceptional. The employees were so nice, and helpful.

  Aleena Chaplin Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 days ago

  Dear Aleena, It was a pleasure to read your five-star review. We're so pleased to hear that you had such an enjoyable experience with us. Knowing that all of your questions were answered and that you found the team's knowledge so helpful is wonderful feedback and exactly the kind of experience we aim to provide. It's also brilliant to hear that our team made you feel welcome and well looked after throughout your visit. We'll be sure to share your kind comments with everyone involved. Thank you for choosing Quest Motor Group. We really appreciate your feedback and hope to see you again in the future. Kind regards, Quest Motor Group

• 
  2 days ago

  Dealt with Nas Akouri on purchase of my used Toyota, top service, very knowledgable and made me feel valued and respected as a customer.

  Janice Harvey SLM Toyota Norwich
  Response from SLM 2 days ago

  Dear Janice, Thank you for your wonderful five-star review. We're delighted to hear that your experience purchasing your used Toyota was such a positive one. Making every customer feel valued, respected and supported throughout the buying process is something our team takes great pride in, so it's especially pleasing to know this was reflected in your visit. Nas will be thrilled to receive your kind comments. His knowledge and commitment to providing excellent customer service are greatly appreciated, and we'll be sure to pass your feedback on to him. We hope you enjoy many happy miles in your Toyota, and thank you once again for choosing SLM Toyota Norwich. Kind regards, SLM Toyota Norwich

• 
  3 days ago

  I would like to commend Quest on our dealings with them when my wife and I bought a used car from them recently. In particular i want to thank Emma for her attention to detail during our dealings with her. The car was fairly priced and we are very pleased with it.

  Steven Bannister Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 3 days ago

  Dear Steven, Thank you for sharing your brilliant five-star review. We're so pleased to hear that you and your wife had such a positive experience when purchasing your used car. It's great to know you felt the vehicle was fairly priced and that you're delighted with your purchase. Your comments about Emma are especially appreciated. Her attention to detail and commitment to looking after our customers are qualities we value highly, and we'll be sure to pass on your kind words to her and the wider team. Thank you for choosing Quest Motor Group. We wish you many happy miles in your new car and appreciate you taking the time to share your experience. Kind regards, Quest Motor Group

• 
  4 days ago neil harris SLM Toyota Norwich
  Response from SLM 3 days ago

  Dear Neil, We really appreciate you taking the time to leave us a five-star rating. Although you haven't added any comments, it's fantastic to know that your experience with us deserved five stars. Your support is greatly appreciated and serves as wonderful encouragement for the whole team. Thank you for choosing SLM Toyota Norwich. We look forward to welcoming you back again in the future. Kind regards, SLM Toyota Norwich

• 
  5 days ago

  Emma was an absolute star from start to finish - if you are going to Quest in Braintree make sure you ask for her - completely professional and reliable - 100% star

  Rupert Lawrie Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 3 days ago

  Dear Rupert, We were delighted to read your fantastic five-star review. It's brilliant to hear that you had such a positive experience with our team and that Emma looked after you so well from start to finish. Providing a professional, reliable and enjoyable experience is something we pride ourselves on, so it's especially rewarding to know that Emma's support stood out and made such a lasting impression. Thank you for your recommendation and for taking the time to share your feedback. We'll be sure to pass your kind words on to Emma and the rest of the team. Kind regards, Quest Motor Group

• 
  5 days ago

  Isabelle was brilliant. Really helpful and efficient, always have great experience with SMC Aldershot. Thank you!

  Keira Bird Renault Aldershot SMC
  Response from SLM 3 days ago

  Dear Keira, Thank you for your fantastic five-star review. We're so pleased to hear that you've consistently had such positive experiences with us. It's brilliant to know that Isabelle was able to provide the friendly, efficient service you've come to expect, and we'll be sure to pass your kind comments on to her. Feedback like yours is greatly appreciated and is a wonderful reflection of the commitment our team shows every day to looking after our customers. Thank you for choosing Renault Aldershot SMC. We look forward to seeing you again in the future. Kind regards, Renault Aldershot SMC

• 
  5 days ago

  Firstly, I want to say what lovely, friendly people you all are, which is why you might be a little surprised by my comments below. However, when buying a beautiful ex-demonstrator vehicle . The sales Manager called me to sort any minor issues with me and was extreamly helpful and understanding, what a breath of fresh air highly recommened .

  Martin Kulin SLM Toyota Norwich
  Response from SLM 2 days ago

  Dear Martin, Thank you for awarding us five stars. It truly means a great deal to the whole team. We're delighted to hear that the Sales Manager was able to assist you and ensure that any minor issues were dealt with in a helpful, understanding and professional manner. Providing genuine support and taking the time to listen to our customers is something we place great importance on, so it's incredibly rewarding to know this made such a positive difference to your experience. Your kind words about the friendliness of our team and your recommendation are greatly appreciated. We hope you continue to enjoy your beautiful ex-demonstrator vehicle, and thank you once again for choosing SLM Toyota Norwich. Kind regards, SLM Toyota Norwich

• 
  5 days ago Desislava Baltova Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 3 days ago

  Dear Desislava, Thank you for taking the time to leave a five-star review. We're so pleased to know that you had a positive experience with us. Although you haven't left any additional comments, your five-star rating is greatly appreciated and is a wonderful recognition of the team's efforts. If you'd like to tell us more about your visit, we'd be delighted to hear your feedback. Thank you for choosing Quest Motor Group, and we hope to welcome you back again in the future. Kind regards, Quest Motor Group

• 
  1 week ago

  One happy lady giving a highest points to MrJohn Walton. Visited Renault Aldershot today. I am a new owner of Renault and wanted to know how the car working. The place where I purchased my car,unfortunately did not show all possibilities. By now I had a lot of questions,which were sorted out. He also suggested to use Aldershot Renault in the future in any issues. Thank you Mr. J. Walton to spend time with me today. Hope it will the bigging of good relationship with this place.

  Urvi Matt Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Urvi, Thank you for taking the time to leave such a wonderful five-star review. We're so pleased that your visit helped you get the most from your new Renault. Taking the time to answer questions and ensuring our customers feel confident with their vehicle is an important part of the service we provide, so it's fantastic to know you left feeling reassured. Your kind words about John will mean a great deal to him. It's brilliant to hear that he took the time to explain your car's features and made you feel welcome. We hope this is the beginning of a long relationship with our team, and we're always here if you need any advice or assistance in the future. Thank you for choosing Renault Aldershot SMC. We look forward to welcoming you back whenever you need us. Kind regards, Renault Aldershot SMC

• 
  1 week ago

  Great customer service from Jayden.

  Phillip Howell SLM Toyota Lowestoft
  Response from SLM 1 week ago

  Dear Phillip, Thank you for your fantastic five-star review. It's brilliant to hear that Jayden provided you with such great customer service. We believe that delivering a friendly, professional and helpful experience is what makes all the difference, so we're pleased your visit reflected those values. We'll be sure to pass your kind comments on to Jayden, who will be delighted to know he made such a positive impression. Thank you for choosing SLM Toyota Lowestoft. We look forward to welcoming you back in the future. Kind regards, SLM Toyota Lowestoft

• 
  1 week ago Yasmin Khan SLM Toyota Uckfield
  Response from SLM 1 week ago

  Dear Yasmin, Thank you for taking the time to leave a five-star review. We're really pleased to see that you had a positive experience with us. Although you haven't left any additional comments, your five-star rating is greatly appreciated and means a great deal to the team. If you'd like to tell us more about your visit, we'd be delighted to hear your feedback. Thank you for choosing SLM Toyota Uckfield, and we hope to welcome you back again in the future. Kind regards, SLM Toyota Uckfield

• 
  1 week ago

  From start to finish Paul was very helpful and nothing was too much to ask from him. He guided me through every step of the purchase. He even picked me up from the station which was a nice touch. Thank you Paul!

  Ben Breckon Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Ben, Thank you for your fantastic five-star review. It's brilliant to hear that Paul made the whole purchasing process so straightforward and that nothing was ever too much trouble. Buying a car should be an enjoyable experience, and we're really pleased that you felt supported every step of the way. Collecting you from the station was a lovely touch, and it's great to know that small gesture helped make your day even easier. We'll be sure to pass your kind comments on to Paul, who will be delighted to know how much you appreciated his help. Thank you once again for choosing Quest Motor Group. We wish you many happy miles in your new car. Kind regards, Quest Motor Group

• 
  1 week ago

  A five star experience all round, from placing the order to collecting the car

  Christopher Smith SLM Toyota Lowestoft
  Response from SLM 1 week ago

  Dear Christopher, Thank you for your fantastic five-star review. It's wonderful to hear that your experience was a five-star one from the moment you placed your order through to collecting your new car. Delivering a smooth, enjoyable and well-organised customer journey is exactly what our team strives to achieve, so we're delighted that everything met your expectations. We truly appreciate you taking the time to share your feedback. Thank you for choosing SLM Toyota Lowestoft, and we hope you enjoy many happy miles in your new car. Kind regards, SLM Toyota Lowestoft

• 
  1 week ago Steven Higginbotham Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Steven, Thank you for taking the time to leave a five-star review. We're pleased to know that you had a positive experience with us. Although you haven't shared any additional comments on this occasion, your five-star rating is greatly appreciated and means a great deal to the team. If you'd like to tell us more about your visit, we'd be delighted to hear your feedback. Thank you for choosing Renault Aldershot SMC, and we look forward to welcoming you back in the future. Kind regards, Renault Aldershot SMC

• 
  1 week ago

  Had a service booked in and everything went smoothly. Isabelle was friendly, organised and provided me with all the information I needed. The video inspection from the team is great too. Thank you very much!

  Lauren Marrable Dacia Aldershot SMC
  Response from SLM 1 week ago

  Dear Lauren, Thank you for taking the time to leave a five-star review. We're delighted to hear that your recent service visit went so smoothly. Providing clear communication and keeping our customers informed throughout their visit is something our team strives to deliver, so it's great to know you found the process straightforward and appreciated the vehicle health check video. Isabelle will be especially pleased to receive your kind comments. Her friendly and organised approach clearly helped make your visit a positive one, and we'll be sure to pass on your feedback. Thank you for choosing Dacia Aldershot SMC. We look forward to welcoming you back again in the future. Kind regards, Dacia Aldershot SMC

• 
  1 week ago

  Isabelle was looking after us, very friendly and helpful!

  Gwendolyn Baechle Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Gwendolyn, Thank you for your fantastic five-star review. We're delighted to hear that Isabelle made such a positive impression during your visit. Providing a friendly, welcoming and helpful experience is something our team is passionate about, so it's wonderful to know you felt so well looked after. Isabelle will be especially pleased to receive your kind comments, and we'll be sure to share your feedback with her. Thank you for choosing Renault Aldershot SMC. We look forward to welcoming you back in the future. Kind regards, Renault Aldershot SMC

• 
  1 week ago

  On entering the dealership we were greeted by Bill Wakley who dealt with us from start to finish. He was very professional and very knowledgeable on the product and we ended up purchasing 2 Alpines + service plans . The whole experience at SMC Weybridge was made very easy from the road test to purchase to the handover . I would highly recommend SMC and Bill Wakley if you are looking to purchase an Alpine .

  Jon Hearn Alpine Store Weybridge
  Response from SLM 1 week ago

  Dear Jon, Thank you for taking the time to leave such an outstanding five-star review. We are truly delighted to learn that your experience with Alpine Store Weybridge exceeded your expectations. Purchasing two Alpine vehicles is a significant occasion, and it is particularly rewarding to know that Bill's professionalism, product knowledge and attention to detail ensured the entire process, from your initial visit and road test through to the final handover, was both seamless and enjoyable. Bill will be greatly encouraged by your generous comments. Delivering a personalised and exemplary level of customer care is something we pride ourselves on, and we are pleased that his dedication helped make your experience such a memorable one. Thank you for your recommendation and for placing your trust in Alpine Store Weybridge. We wish you many enjoyable miles in your new Alpine vehicles and look forward to welcoming you back in the future. Kind regards, Alpine Store Weybridge

• 
  1 week ago

  Paul was very helpful and not pushy at all. He was also very polite. Would certainly buy another car from Paul again.

  Sophie Castro Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Sophie, Thank you for taking the time to leave a four-star review. We're delighted to hear that Paul made such a positive impression with his polite, friendly and no-pressure approach. Helping customers feel comfortable and confident throughout the buying process is something we place great importance on, so it's wonderful to know you felt so well looked after. It's especially pleasing to hear that you would happily buy another car from Paul in the future. If there's anything we could have done to make your experience a five-star one, we'd really welcome your feedback. Kind regards, Quest Motor Group

• 
  1 week ago

  Outstanding service from start to finish! After getting my finance agreement sorted, I found my Citroën C4 Grand Picasso at Quest Motor Group in Braintree, and I couldn't be happier with it. My wife and two children absolutely love the car! A massive thank you to Paul, who was my main contact throughout the entire buying process. He was exceptionally helpful—always available, ready to answer any questions, and completely transparent and detailed with all the paperwork and steps. As I was coming all the way from Whitstable, I had to travel by train because my old car would never have survived the journey. Paul went above and beyond and even offered to pick me up directly from the station! You truly cannot get better customer service than that. I highly recommend this dealership if you are looking for your next car. Thanks again to Paul and the whole team at Quest Motor Group Braintree! Fred

  redo gossbo Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Fred, Thank you for taking the time to leave such a brilliant five-star review. We're delighted to hear how pleased you and your family are with your Citroën C4 Grand Picasso. It's wonderful to know that your experience was a positive one from beginning to end and that the service you received made the journey from Whitstable worthwhile. Paul will be especially pleased to receive your kind comments. Providing clear communication, honest advice and going the extra mile for our customers are qualities we value greatly, and we're so pleased that his support throughout the process helped make your purchase as straightforward and enjoyable as possible. Thank you for your recommendation and for choosing Quest Motor Group. We wish you and your family many happy miles in your new car and look forward to welcoming you back in the future. Kind regards, Quest Motor Group

• 
  1 week ago

  Usually very good service

  Kieran O'Keeffe Renault Weybridge SMC
  Response from SLM 1 week ago

  Dear Kieran, Thank you for taking the time to leave us a four-star review. We're pleased to hear that you've usually received very good service from our team, and we really appreciate you sharing your feedback. We're always looking for ways to improve, so if there was anything that prevented this visit from being a five-star experience, we'd be grateful to hear your thoughts. Your feedback helps us continue to enhance the service we provide. Thank you for choosing Renault Weybridge SMC. We look forward to welcoming you back again in the future. Kind regards, Renault Weybridge SMC

• 
  1 week ago

  5-star review I just wanted to leave a review after a really good experience with SLM Toyota/Lexus Norwich. I called on Tuesday 30 June at around 12:12 regarding the service history for a Lexus vehicle. Unfortunately I didn’t catch the gentleman’s name, but he was genuinely very helpful, polite and easy to speak to. He took the time to help me properly, which I really appreciated. I also dealt with Rob Leach by email afterwards, and again the communication was excellent. He was clear, helpful and quick to respond. This was my first real interaction with Lexus/Toyota customer service, and compared with some other manufacturers I’ve dealt with, the difference was very noticeable. The communication, willingness to help and overall attitude were outstanding. Really appreciate the help from both members of staff. It left a very good impression and made the whole process much easier.

  TheJammydodgerjj SLM Lexus Norwich - Approved Service Centre
  Response from SLM 1 week ago

  Thank you for taking the time to leave such a fantastic five-star review. We're delighted to hear that your first experience with our team left such a positive impression. Providing clear, helpful communication and taking the time to support our customers is something we pride ourselves on, so it's wonderful to know that this stood out during your interactions with us. Although you didn't manage to catch the name of the colleague who initially assisted you, we're pleased to hear they were able to provide the information you needed. Rob Leach will also be delighted to receive your kind comments and to know that his prompt and professional communication helped make the process straightforward. Thank you once again for sharing your experience and for recognising the efforts of our team. We truly appreciate your feedback and look forward to assisting you again in the future. Kind regards, SLM Lexus Norwich

• 
  1 week ago

  Saw a car I liked online at SLM Select Hastings, phoned up and spoke to David. Told him the car I was interested in and he arranged for me to come and have a test drive. When I arrived David was there to meet me and after having a good look round the car, he took my details, gave me the key and I was off. After 2 or 3 minutes I knew this was this was the car for me. When I got back, sat down with Dave to sort out a deal. At no time did Dave put me under any pressure to buy the car. Deal done, deposit left, would pick up later in the week. When I picked the car up, it was spotless inside and out, mot and service done. David couldn't do enough for me and made sure I was happy with the car before he let me go. Thanks for your help Dave and SLM for a good quality car.

  Paul Carson SLM Select
  Response from SLM 1 week ago

  Dear Paul, Thank you for taking the time to leave a five-star review. We're delighted to hear that you enjoyed such a positive car-buying experience with us. From your initial enquiry through to collecting your vehicle, it's fantastic to know that everything was handled in a friendly, relaxed and professional manner. David will be especially pleased to receive your kind comments. Ensuring customers have the time and space to make the right decision, without any pressure, is something we value greatly, and we're pleased that he helped make the whole process straightforward and enjoyable. It's also great to hear that your car was presented to such a high standard when you collected it. Thank you for choosing SLM Select and for your recommendation. We hope you enjoy your new car and look forward to welcoming you back in the future. Kind regards, SLM Select

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