Reviews from

for SLM

• 
  1 day ago

  We recently purchased a used car from SLM Select in St Leonard’s and had a very pleasant experience from start to finish. David Siddle, in particular was extremely friendly and had a no pressure or pushy sales tactic. Which is one of the reasons which led us into buying th car. He took the time to answer all of our questions and made sure we was comfortable with our decision. Nearly a week later, we are still loving the car and happy with our purchase. The after care call from David was a nice touch too. We would highly recommend buying a car from SLM SelectThank you

  Stacey Bergin SLM Select
• 
  1 day ago

  Paul was brilliant and extremely helpful,

  Harry Witney Quest Motor Group - Suzuki & Bosch Car Service
• 
  1 day ago

  Experience customer service a vast range of vehicles to choose from. Excellent value for money. Paul duffus was brilliant and I received excellent support and guidance during the whole new vehicles process and nothing was too much. He was friendly courteous and pite too. He never pushed anything on me Would really recommend them gir your next vehicle

  Paul Reid Quest Motor Group - Suzuki & Bosch Car Service
• 
  3 days ago

  Booked my Renault in for a service and MOT 9 months after purchasing from SMC. Several electrical faults were present which meant that the car was not ready when I needed it. David went out of his way and organised a loan car and ensured that the relevant work and MOT were carried out asap. David kept me up to date with the process all the way through, and couldn't have been more helpful. Can't thank him enough!

  Sian X Renault Weybridge SMC
  Response from SLM 3 days ago

  Dear Sian, Thank you for sharing your five-star experience with us. We’re particularly pleased to hear that David was able to step in and make alternative arrangements when the electrical faults meant your Renault required additional attention. Ensuring you had a loan car and keeping you informed throughout while the necessary work and MOT were completed clearly made a difficult situation much easier to manage. Your kind recognition of David’s efforts is greatly appreciated, and we’ll be sure to pass your comments on to him and the wider team. Thank you for choosing Renault Weybridge SMC, and we look forward to looking after you again in the future. Kind regards, Renault Weybridge SMC

• 
  3 days ago

  I needed some touch-up paint to fix a couple of stone chips on my Toyota. I originally ordered a product online from another website, but after trying it, the color match wasn't right at all. I reached out directly to Toyota Norwich and received a response almost instantly. Within just two emails, a genuine repair kit was ordered for me and it arrived just two days laterA huge thank you to Martin for making the whole process so quick and seamless. As a Toyota owner, I am extremely impressed by their attention to detail and outstanding customer care. Fantastic service from start to finish—highly recommended!

  Jacek Jodłowski SLM Toyota Norwich
  Response from SLM 3 days ago

  Dear Jacek, It’s wonderful to hear how smoothly Martin was able to assist you with finding the correct touch-up paint for your Toyota. We’re pleased that he responded so promptly and arranged for a genuine repair kit to be ordered and delivered within just two days. Attention to detail and making things straightforward for our customers are important to us, so your comments are a lovely recognition of the service Martin provided. We’ll be sure to pass your thanks on to him and the wider team. Thank you for choosing SLM Toyota Norwich, and we really appreciate your recommendation. Kind regards, SLM Toyota Norwich

• 
  4 days ago

  I have just bought a new car from SLM Norwich. This is the 6th time (including when it was Dingles). My wife also bought a new car from here in 2014. She still has it. Service from sales team and service team has always been first class and I just can’t speak highly enough of them. Mind you, their cars basically sell themselves but even so, I find them to be excellent in all respects.

  James Porter SLM Toyota Norwich
  Response from SLM 3 days ago

  Dear James, Thank you for sharing such wonderful feedback and for your continued loyalty to SLM Toyota Norwich over the years. Six vehicle purchases is a fantastic milestone, and we’re also delighted to hear that your wife has continued to enjoy her car since purchasing it from us in 2014. It means a great deal to know that you have consistently received a first-class level of service from both our sales and service teams. Returning customers are incredibly important to us, so your comments are a wonderful recognition of the care and service our teams strive to provide. Thank you once again for choosing SLM Toyota Norwich. We truly appreciate your continued support and look forward to welcoming you and your family again in the future. Kind regards, SLM Toyota Norwich

• 
  4 days ago

  Very happy dealing with Jack Humm at SLM. Had to purchase a car soon after buying another one elsewhere due to an accident, and had a much more positive experience. Spent a morning test driving 2 cars, Jack was very patient and personable, and completely transparent with the vehicle's history etc. No hard upsell of extras. Completely positive experience and very happy with the car - so far so good!

  Steve Smith SLM Select
  Response from SLM 3 days ago

  Dear Steve, We’re delighted to hear that your experience with Jack was such a positive one, particularly after what sounds like a difficult set of circumstances following your previous purchase. It’s great to know that Jack gave you the time to test drive both cars, answered your questions openly and provided clear information about the vehicle’s history, without any pressure to purchase additional products. His patient and personable approach clearly made a real difference. Thank you for choosing SLM Select, and we hope you continue to be very happy with your new car. Kind regards, SLM Select

• 
  5 days ago Nibin Mohan SLM Toyota Uckfield
  Response from SLM 4 days ago

  Dear Nibin, Thank you for leaving us a rating. We really appreciate your support and are pleased to receive your positive feedback. Thank you for choosing SLM Toyota Uckfield. We hope to welcome you again in the future. Kind regards, SLM Toyota Uckfield

• 
  5 days ago

  I really enjoyed dealing with Rob Beckwith. He makes the transaction when buying a car easy process. He explains everything in clear detail. Have dealt with him before and would recommend him to our friends.

  Raymond Hunt Quest Motor Group - Suzuki & Bosch Car Service
  Response from SLM 4 days ago

  Dear Raymond, It’s a pleasure to hear that Rob once again made your car-buying experience straightforward and enjoyable. His clear explanations and approachable manner clearly made a positive impression. We’re especially grateful for your continued confidence in Rob, having dealt with him previously, and for your recommendation to friends. We’ll be sure to share your kind comments with Rob and the wider team. Thank you for choosing Quest Motor Group, and we hope you enjoy your new car. Kind regards, Quest Motor Group

• 
  5 days ago

  I was looking for a new or near-new Renault Scenic e-tech but live an hour away from this dealership so called to book an appointment which I got that same morning. Alfie and his colleagues were welcoming, friendly and attentive to my needs with no 'hard sell'. I had a test drive in a demonstrator which I subsequently agreed to buy that same day with a fair part exchange valuation on my old car. I've had the Scenic only a few days but am very pleased with it and have no complaints. Overall, excellent service from SMC Renault Aldershot and from Alfie in particular. Recommended without reservation.

  John O Renault Aldershot SMC
  Response from SLM 4 days ago

  Dear John, Thank you for taking the time to leave such a detailed review and for sharing your experience with Alfie and the team. It’s particularly pleasing to hear that, despite travelling from an hour away, you found the team welcoming, attentive and focused on understanding your requirements without any pressure. We’re delighted that the test drive helped you make your decision and that you were happy with the part-exchange valuation. It’s wonderful to know that you are already enjoying your new Renault Scenic E-Tech and that your experience with SMC has been such a positive one. Your recommendation is greatly appreciated, and we’ll be sure to pass your kind comments on to Alfie and the wider team. Thank you for choosing Renault Aldershot SMC. We hope you continue to enjoy your Scenic E-Tech. Kind regards, Renault Aldershot SMC

• 
  5 days ago

  Rob Beck with was a pleasure to deal with

  frosty 789 Quest Motor Group - Suzuki & Bosch Car Service
  Response from SLM 4 days ago

  Hi there, It’s great to hear that Rob was a pleasure to deal with and made a positive impression during your visit. We appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to Rob. Kind regards, Quest Motor Group

• 
  5 days ago

  Olibov was an exceptional guy to deal with. The highlight was the tea that he made me! Great customer service, a good salesperson as well as tea maker

  Jake Coventry SLM Toyota Attleborough
  Response from SLM 4 days ago

  Dear Jake, Thank you for sharing your feedback. It’s lovely to hear that Olibov made such a positive impression, both through his excellent customer service and, of course, his tea-making skills! We’re pleased that you found him a great salesperson and that he helped make your visit such an enjoyable one. We’ll be sure to pass your kind comments on to Olibov and the wider team. Thank you for choosing SLM Toyota Attleborough. We hope to welcome you again in the future. Kind regards, SLM Toyota Attleborough

• 
  6 days ago

  I have spent tens of thousands of pounds with SLM over the last few years, yet they have treated me with total contempt. They never responded to calls, emails or in store visits. Do they need customers ? When I challenged them on their rudeness and contempt only a half hearted 'sorry' was offered, words are cheap, a more business like resolution was needed. I would go so far as to say their customer service is abuse. They all blame each other. I will never do business with SLM again and would advise anyone else considering buying a vehicle from them not to. You'll only be giving them a stick to beat you with. They are awful beyond words, woke, banal, less than mediocre, deplorable.

  Russell Wright SLM Toyota Norwich
  Response from SLM 5 days ago

  Dear Russell, Thank you for taking the time to share your feedback. We are sorry to hear that we did not meet your expectations on this occasion. We appreciate you bringing your concerns to our attention and will review your interaction as we continue to improve our services. Kind regards, SLM Toyota Norwich

• 
  6 days ago

  We are very impressed with the service we have recieved from SMC so far, and really excited to get our new carthankyou SMC

  Marina Burt Dacia Aldershot SMC
  Response from SLM 5 days ago

  Dear Marina, Thank you for sharing your kind feedback. It’s wonderful to hear that you have been so impressed with the service you have received from SMC and that you are looking forward to your new car. We really appreciate your support and will be pleased to share your comments with the team. We hope you enjoy your new car when it arrives. Kind regards, Dacia Aldershot SMC

• 
  6 days ago

  Brought my first car with you. Jack was very helpful and professional any questions I had was answered straight away one very happy customer

  Ruby Brackley SLM Select
  Response from SLM 5 days ago

  Dear Ruby, Thank you for sharing your experience with us. We’re delighted to hear that Jack made the process of buying your first car such a positive one and was always on hand to answer your questions. It’s wonderful to know that you left us as such a happy customer. We’ll be sure to pass your kind comments on to Jack and the wider team. Thank you for choosing SLM Select, and we hope you enjoy your new car. Kind regards, SLM Select

• 
  1 week ago

  Superb dealership. Salesperson that I dealt with provided an excellent service and assisted me in a manner that went beyond my expectations. From initial discussions to actual delivery of vehicle, salesperson, was in my opinion treating me as a valued customer.

  Mike Burrows SLM Toyota Norwich
  Response from SLM 6 days ago

  Dear Mike, It is wonderful to hear that you had such a positive experience with us. Thank you for your five-star review and for recognising the level of service you received from our sales team. We’re particularly pleased that you felt valued throughout the process, from your initial discussions through to the delivery of your vehicle. Going beyond expectations and making customers feel genuinely looked after is something we take great pride in. We’ll make sure your kind comments reach the salesperson who assisted you. We hope you are thoroughly enjoying your new vehicle. Kind regards, SLM Toyota Norwich

• 
  1 week ago

  Really pleased with my experience buying my car from Quest Motor Group, and especially with Paul Duffus. From start to finish, Paul was incredibly helpful, honest and transparent. You can buy a car from here without any worries. It’s refreshing to deal with someone who genuinely takes the time to answer questions and make sure you’re happy with the car rather than simply trying to make a sale. I’d recommend Quest Motor Group and Paul to anyone looking for a used car.

  Corran Goodson Quest Motor Group - Suzuki & Bosch Car Service
  Response from SLM 6 days ago

  Dear Corran, Thank you for taking the time to leave a five-star review and for sharing such thoughtful feedback about your experience with Quest Motor Group. It is particularly pleasing to hear that Paul provided such helpful, honest and transparent support throughout your purchase. Taking the time to answer questions, understand what each customer is looking for and ensure they feel comfortable with their decision is an important part of the service we aim to provide. Your recommendation of both Quest Motor Group and Paul is greatly appreciated, and we will be sure to share your kind comments with him and the wider team. Thank you for choosing Quest Motor Group, and we hope you continue to enjoy your new car. Kind regards, Quest Motor Group

• 
  1 week ago noble brume SLM Toyota Norwich
  Response from SLM 6 days ago

  Dear Noble, Thank you for taking the time to leave us a five-star rating. We sincerely appreciate your support and are pleased to receive your positive feedback. Thank you for choosing SLM Toyota Norwich. We look forward to welcoming you again in the future. Kind regards, SLM Toyota Norwich

• 
  1 week ago

  Always a great service from SMC Woking, fast courteous and easy to deal with.

  Pete CUPRA Woking
  Response from SLM 6 days ago

  Dear Pete, Thank you for taking the time to share your feedback. It is very pleasing to know that you continue to receive a consistently high standard of service from the team. Your comments regarding the speed, courtesy and straightforward nature of your experience are greatly appreciated. Thank you for your continued support, and we look forward to welcoming you again in the future. Kind regards, CUPRA Woking

• 
  1 week ago

  Straightforward, no nonsense, helpful and cheerful. Paul was a pleasure to deal with throughout this purchase

  Emma Willy Quest Motor Group - Suzuki & Bosch Car Service
  Response from SLM 6 days ago

  Dear Emma, Thank you for taking the time to share your feedback. We’re pleased to hear that you found the experience straightforward and that Paul provided such helpful and cheerful service throughout your purchase. It’s great to know that his approach made the process such a positive one. Your kind comments are greatly appreciated, and we’ll be sure to pass them on to Paul and the wider team. Thank you for choosing Quest Motor Group. We hope you enjoy your new car and look forward to welcoming you again in the future. Kind regards, Quest Motor Group

• 
  1 week ago

  Kate in service kept me informed and when a supplier ##ed delivery, she worked very hard to minimise the impact of this to me and this was greatly appreciated

  Simon Kent CUPRA Woking
  Response from SLM 1 week ago

  Dear Simon, Thank you for taking the time to share your kind feedback. We are particularly pleased to hear that Kate kept you fully informed throughout and worked diligently to minimise the impact when a supplier ## affected the delivery. Clear communication and attentive support are important to us, particularly when circumstances are outside of our control, so it is greatly appreciated that you recognised Kate’s efforts. We will be sure to pass your comments on to Kate and the wider team. Thank you for choosing CUPRA Woking. We look forward to welcoming you again in the future. Kind regards, CUPRA Woking

• 
  1 week ago Carol Broadbent SLM Vauxhall Hastings
  Response from SLM 1 week ago

  Dear Carol, Thank you for taking the time to leave us a five-star rating. We greatly appreciate your support and are pleased to receive your positive feedback. Thank you for choosing SLM Vauxhall Hastings. We look forward to welcoming you again in the future. Kind regards, SLM Vauxhall Hastings

• 
  1 week ago

  Brought a new Dacia Spring. Was seen by Collins very friendly and helpful made sure the family was happy before proceeding with sale. Very polite highly recommend. 2nd time using SMC always polite never pushy wonderful service.

  Nick White Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Nick, Thank you for taking the time to leave a five-star review and for sharing your experience with Collins. We’re particularly pleased to hear that Collins was friendly, helpful and considerate throughout your purchase of your new Dacia Spring. It’s great to know that he took the time to make sure you and your family were happy and comfortable before proceeding, while maintaining the polite and welcoming service you have come to expect from Renault Aldershot SMC. We truly appreciate your continued support as a returning customer and your recommendation. Your kind comments will be shared with Collins and the wider team. Thank you for choosing Renault Aldershot SMC, and we hope you and your family enjoy your new Dacia Spring. Kind regards, Renault Aldershot SMC

• 
  1 week ago

  I had a very slick, professional and light-hearted experience with Emma at Quest Motors, she gave great assistance and was very nice to deal with, great job!

  Miles Riley Quest Motor Group - Suzuki & Bosch Car Service
  Response from SLM 1 week ago

  Dear Miles, Thank you for taking the time to leave a five-star review and for sharing your kind feedback. We’re pleased to hear that Emma provided such a professional and enjoyable experience, and that you found her helpful and easy to deal with throughout your visit. Your comments are a lovely recognition of the service she provides. We’ll be sure to pass your feedback on to Emma and the wider team. Thank you for choosing Quest Motor Group, and we look forward to welcoming you again in the future. Kind regards, Quest Motor Group

• 
  1 week ago

  From reading numerous reviews, I thought I possessed a near perfect grasp of all cars on the U.K. roads, and had concluded that a medium sized SUV was the only type of vehicle that could withstand the dreadful potholes that plague the roads of East Sussex. So, when examining a RAV4 at SLM Toyota in Uckfield, I was puzzled when the salesman - Charles Caplan - mentioned that the Corolla hatchback was an excellent car worthy of my consideration too. He duly arranged a lengthy and unaccompanied test drive which I used to traverse the worst stretches of road I know - the Battle Road just outside Heathfield is dreadful - and theIconspec demonstrator with 16wheels rode astonishingly well, similar to Citroens which are renowned for their ride. Furthermore, the 1.8 litre engine provided surprisingly rapid acceleration via its eCVT gearbox. I ended up ordering the Icon spec of the Corolla in the Tourer estate version with a 2.0 litre engine, and received an excellent deal. Charles is a relatively rare example of a salesman who is not only efficient and polite, but also has excellent product knowledge; a Corolla was completely off my radar as I assumed it would be wholly unsuitable but I realise now that it’s a perfect fit.

  Rob Alderman SLM Toyota Uckfield
  Response from SLM 1 week ago

  Dear Rob, Thank you for taking the time to leave such a detailed five-star review and for sharing your experience with Charles and the team. It is particularly pleasing to hear that Charles took the time to understand your requirements and encouraged you to consider the Corolla when you had initially set your sights on an SUV. We’re delighted that the extended, unaccompanied test drive gave you the opportunity to experience the Corolla for yourself, including on some of East Sussex’s more challenging roads, and helped you discover that it was so well suited to your needs. Your comments regarding Charles’s efficiency, professionalism and product knowledge are greatly appreciated. It’s wonderful to know that his advice led you to a vehicle that you had not previously considered and that you were able to secure an excellent deal on your new Corolla Touring Sports. We’ll be sure to share your kind feedback with Charles and the wider team. Thank you for choosing SLM Toyota Uckfield, and we look forward to welcoming you when you collect your new Corolla. Kind regards, SLM Toyota Uckfield

• 
  1 week ago

  I’ve experienced a few Cupra dealerships and Cupra Woking are by far the most approachable and professional.

  John Adams CUPRA Woking
  Response from SLM 1 week ago

  Dear John, Thank you for taking the time to leave a five-star review and for sharing such considered feedback. It is particularly gratifying to know that, having experienced several CUPRA dealerships, you found your experience at CUPRA Woking distinguished by the approachability and professionalism of our team. We place great importance on delivering a level of service that reflects the character of the CUPRA brand, so your recognition is sincerely appreciated. Your comments are a valued acknowledgement of the team’s commitment to providing a welcoming, attentive and professional experience. We will be pleased to share your feedback with everyone at CUPRA Woking. Thank you for choosing CUPRA Woking. We look forward to welcoming you again and continuing to provide an exceptional level of service. Kind regards, CUPRA Woking

• 
  1 week ago

  Slm is a professional company.i purchased my vehicle from Jack Humm sales executive very professional and helpful

  Paul Bennett SLM Select
• 
  2 weeks ago

  I had my first service on my Alpine A290 GTS having come up all the way from west of Brighton on the coast. I was not disappointed, Tony was awesome super friendly, great customer care from start to finish and the car service and wash and clean all done within a good time frame. Big shout out to Tony and the entire Team there for such awesome work! Keep up the great work! I will be booking again!

  Simon Tripp Alpine Store Weybridge
  Response from SLM 1 week ago

  Dear Simon, Thank you for taking the time to leave a five-star review and for sharing your experience following the first service of your Alpine A290 GTS. We are particularly pleased to hear that you were satisfied with the standard of service provided and that Tony and the team ensured your visit was handled with care and attention from start to finish. We also appreciate your comments regarding the efficient completion of the service and the presentation of your vehicle on collection. Your kind recognition of Tony and the wider team is greatly appreciated and will be shared with them. Thank you for choosing Alpine Store Weybridge. We look forward to welcoming you again for your future servicing requirements. Kind regards, Alpine Store Weybridge

• 
  2 weeks ago Anna Davies Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Anna, Thank you for leaving us a five-star rating. We greatly appreciate your support and are pleased to receive your positive feedback. Thank you for choosing Renault Aldershot SMC. We look forward to welcoming you again in the future. Kind regards, Renault Aldershot SMC

• 
  2 weeks ago

  Took my Seat there for an MOT and it took nearly 2.5 hours to complete, once it was finished I had to wait 30 minutes to be told it needed a tyre, which was over £100 more than competitors and then had to wait a further hour for the tyre change. Service was not brilliant and felt like it was an inconvenience to them. Overall not good and will not take my car back.

  Zak Taylor SMC SEAT Woking

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