Reviews from

Google

for SLM

• 
  2 days ago

  Bought a car from them on may 2023, within 2 months a buzzing weird sound came from music system. They said need to order a part, it's 6 months running and still didn't hear anything from them yet. Very disappointed

  Vxpor Fx SLM Vauxhall Tunbridge Wells - Authorised Repairer
• 
  2 days ago David Bear SLM Toyota (Lowestoft)
  Response from SLM 1 day ago

  Hi David, thank you for your kind five star review. We look forward to welcoming you back to SLM Toyota Lowestoft soon.

• 
  3 days ago Ross Cullen SLM Toyota (Hastings)
  Response from SLM 1 day ago

  Hi Ross, thank you for taking the time to leave us a five star review. We really appreciate it and hope to see you again in the future.

• 
  4 days ago

  Very friendly staff, nice and quick service.

  Rumana Akhter SLM Toyota Norwich
  Response from SLM 1 day ago

  Hi Rumana, thank you for leaving us a five star review! We really appreciate it and are so pleased to receive your kind feedback. We look forward to welcoming you back to SLM Toyota Norwich in the future.

• 
  4 days ago

  All great. John Theobald great sales guy.

  lee edginton SLM Suzuki Tunbridge Wells
  Response from SLM 1 day ago

  Hi Lee, thank for the kind five star review! We are pleased to hear that John was able to help you find the perfect car and the team look forward to welcoming you back to SLM Suzuki soon.

• 
  1 week ago Brian Gadsdon SLM Toyota Norwich
  Response from SLM 1 week ago

  Hi Brian, thank you for taking the time to leave us a five star review! We really appreciate it and hope to see you again in the future.

• 
  1 week ago

  From start to finish,I cannot fault the superb service I have received,I was updated throughout,as to when my car would be collected ,to when it would be returned.A real amazing team of staff,who by looking at my car repairs,that they have completed to a very high standard. I was supplied with a courtesy car ,on return my car had been valeted to a high standard. So thankyou to you all ,you are AMAZING .Would recommend SLM in a heartbeat.

  Silly Nanny SLM Body Repair Centre
  Response from SLM 1 week ago

  Hi, thank you for your wonderful five star review! We are so pleased to receive your kind feedback and are glad to hear about your experience. Many thanks.

• 
  1 week ago

  Quality service for quality products!

  Richard Noy SLM Toyota (Lowestoft)
  Response from SLM 1 week ago

  Hi Richard, thank you for your kind five star review! We really appreciate it and are pleased to hear about your experience at SLM Toyota Lowestoft.

• 
  1 week ago Steve Franklin SLM Toyota (Hastings)
  Response from SLM 1 week ago

  Hi Steve, thank you for taking the time to leave SLM Toyota Hastings a five star review! We really appreciate it and hope to see you again soon.

• 
  2 weeks ago

  As one of those drivers nervous about letting my car anywhere near a garage, I would just like to say how impressed I was with the way in which you dealt with the problems over my recent service. I couldn't have asked for more.

  Richard Maguire SLM Toyota Norwich
  Response from SLM 2 weeks ago

  Hi Richard, thank you for visiting us at SLM Toyota Norwich and for leaving a five star review! We are pleased to hear that our service team we able to assist you and they look forward to welcoming you back in the future.

• 
  2 weeks ago

  Took my 2013 Corsa in for a few issues. Brilliant customer service, they liaised with my warranty company and dealt with all the hassle. Problem fixed in less than 2 days. Highly recommend!!

  Sarah-Jade Clarke SLM Vauxhall Hastings
  Response from SLM 2 weeks ago

  Hi Sarah-Jade, thank you for visiting SLM Vauxhall and for leaving us a wonderful review. We really appreciate your feedback and are pleased to hear you were happy with your experience. We look forward to welcoming you back in the future!

• 
  2 weeks ago

  Excellent service

  JB & ZR Nissan Authorised Repairer
  Response from SLM 2 weeks ago

  Hi, thank you for leaving a five star review. We really appreciate it and look forward to welcoming you back in the future.

• 
  2 weeks ago

  Absolutely useless. I rang at 9:45 a.m. and was told that someone would ring me back. I rang several times during the day and the line was busy. I finally got through at 4:45 and was told that no-one could look at my car for "diagnostics" for TEN days. The receptionist said that it was probably a balancing issue. A strange guess without even looking at the car. I was told that they has had internet issues as a reason for not returning my call. If they can't answer a phone, I wouldn't trust them with my carThe response from the Business is much appreciated. However, I have already managed to book my car to be checked over in Eastbourne.

  Ray Shilling Nissan Authorised Repairer
  Response from SLM 2 weeks ago

  Hi Ray, thank you for leaving a review. We are disappointed to hear your feedback. Our site is currently undergoing a full refurbishment and unfortunately, yesterday we did lose all internet and telephones from around 9.30 until 16.30, which was out of our control. Based on your description of the fault, our Senior Service Advisor was able to take an educated guess at what the issue could be, however, without carrying out diagnostics, we cannot be 100% sure. We are currently extremely busy with Diagnostic work so quoted 6 business days to get your vehicle booked in. We apologise for the inconvenience and if you’d like to discuss further, please contact the Aftersales Manager on 01424 854000.

• 
  2 weeks ago

  Recently part exchanged a vehicle and bought a new one at this dealership. I received a great price and PCP package. Great staff and would highly recommend

  Alan P SLM Toyota (Uckfield)
  Response from SLM 2 weeks ago

  Hi Alan, thank you for your five star review. We are pleased to hear about your experience with us and are glad the team could find the perfect package for you. We look forward to welcoming you back to SLM Toyota Uckfield - enjoy your new car.

• 
  3 weeks ago Elaine Spence SLM Toyota (Uckfield)
  Response from SLM 2 weeks ago

  Hi Elaine, thank you for leaving us a five star review. We really appreciate it and look forward to welcoming you back to SLM Toyota Uckfield.

• 
  3 weeks ago

  It's no longer Vauxhall it's Suzuki

  Joshua steven Cooper SLM Vauxhall Tunbridge Wells - Authorised Repairer
  Response from SLM 3 weeks ago

  Hi Joshua, thank you for the five star review! Although our main showroom is Suzuki, we are pleased to have retained our Vauxhall Authorised Repairer status to offer our customers approved servicing, MOTs, maintenance and more! We look forward to welcoming you back in the future.

• 
  3 weeks ago

  Recently I had the pleasure of purchasing my new vehicle from SLM, when I arrived I was quickly met by my salesman Cameron, who asked me all the normal questions about what I was looking for and budget etc. At no point was I made to feel under pressure and once I had fallen for one of their used Fords,he made it an easy enjoyable experience from start to finish, he even picked me up from home on the morning of the collection. I would highly recommend SLM Select and ask for Cameron !!

  Stewart Holter SLM Select
  Response from SLM 3 weeks ago

  Hi Stewart. Thank you for the five star review and wonderful feedback - we really appreciate it! We are pleased to hear about your experience and that Cameron was able to help you find your new car. We look forward to welcoming you back to SLM Select in the future, happy driving!

• 
  3 weeks ago

  Bit expensive but good service

  anita richard Nissan Authorised Repairer
  Response from SLM 3 weeks ago

  Hi Anita, thank you for your review, we really appreciate it! As an Authorised Nissan Repairer we pride ourselves on offering high quality care for your vehicle, to ensure your vehicle is kept in the best condition possible. We look forward to welcoming you back to our centre in the future!

• 
  3 weeks ago Lakshman Yadav SLM Select
  Response from SLM 3 weeks ago

  Hi Lakshman, thank you for taking the time to leave us a review. Our team really appreciate it! It would be great to know how we could make your next visit to us a five-star experience so would love to hear your feedback.

• 
  3 weeks ago Adam Rogers SLM Toyota (Hastings)
  Response from SLM 3 weeks ago

  Hi Adam, thank you for taking the time to leave us a five star review. We really appreciate it and look forward to welcoming you back in the future.

• 
  1 month ago Mona Alawadhi SLM Toyota Norwich
  Response from SLM 1 month ago

  Hi Mona, thank you for your five star review. We really appreciate it and hope to see you again at SLM Toyota Norwich.

• 
  1 month ago

  Went in for a recall on my Rav 4 , car collected and delivered back. I went to look in the boot to find a damaged boot liner and contents of the boot strewn everywhere. No offer to fix the issue and they deny ever going in the boot which is a total lie. Will never use them again. The lack of empathy or ability to take responsibility by them was zero. My advice is take before and after photos as proof

  Tim Woodhams SLM Toyota (Uckfield)
  Response from SLM 4 weeks ago

  Hi Tim. Thank you for taking the time to leave us a review. We would like to assure you that we take all customer feedback very seriously and we are committed to providing the best service possible to all of our customers. Our team have investigated your vehicles visit and can confirm that our technicians did need to access the boot of your vehicle in order to carry out the recall on your Toyota RAV4. Your boot liner was carefully refitted after the repair and the contents of your boot returned - we apologise for any inconvenience or frustration this may have caused. We are aware that you raised your concerns with our team following your collection and delivery service, however if you would like to discuss this further, please contact us on 01825 768989. Once again, we would like to apologise that your experience did not meet our usual high levels of customer service.

• 
  1 month ago

  Staff super friendly especially Sam and very helpful, a lovely dealership

  Audrey Varlese Nissan Authorised Repairer
  Response from SLM 1 month ago

  Hiya Audrey, thank you for your wonderful review! We are so pleased to hear about your experience with our staff and we look forward to welcoming you back in the future. Happy Driving!

• 
  1 month ago Allan Dotf Nissan Authorised Repairer
  Response from SLM 1 month ago

  Hi Allan, thank you for taking the time to leave us a five star review! We really appreciate it and look forward to your next visit with us at our Nissan Authorised Repairer centre.

• 
  1 month ago

  Helpfull and knowledgeable

  Roy Carter SLM Toyota (Hastings)
  Response from SLM 1 month ago

  Hi Roy, thank you for leaving us a five star review! We really appreciate it and look forward to your next visit to SLM Toyota Hastings.

• 
  1 month ago

  Guy called Josh served us and was so friendly and made the process of buying a new car efficient and easy. Great customer service and friendly staff.

  Chantalle - SLM Suzuki Tunbridge Wells
  Response from SLM 1 month ago

  Hi Chantalle, thank you for leaving us a five star review! We are so pleased to hear about your experience with us at SLM Suzuki and that Josh was able to help you find your perfect new Suzuki! We look forward to welcoming you back in the future.

• 
  1 month ago Lee Henwood SLM Toyota (Hastings)
  Response from SLM 1 month ago

  Hi Lee, thank you for taking the time to leave us a five star review! We really appreciate it and look forward to welcoming you back to SLM Toyota Hastings in the future!

• 
  1 month ago

  Bought a electric car off them in May 2023. 2.5 weeks later it developed a fault, which they were unable to look at due to a problem with a machine, with another fault developing one shortly after this. I have made contact on multiple occasions about this, through phone and email, and get informed my details will be passed on to the site manager to call me. I never hear from anyone. Happy to sell you a used car but seemingly less happy to provide after sales when multiple problems occur that indicate the car was probably not fit for sale.

  Becky SLM Vauxhall Tunbridge Wells - Authorised Repairer
  Response from SLM 1 month ago

  Hi Becky, thank you for leaving us a review. We are disappointed to hear that you are experiencing problems with your used car. At SLM Group, we are committed to providing high levels of aftercare service, so would like to apologise that unfortunately these have not been met on this occasion. Our Aftersales Manager, Mark Williams, will be in contact shortly to discuss further and hopefully resolve any issues.

• 
  1 month ago

  Helpful staff and advice

  Tony Osborne SLM Toyota (Uckfield)
  Response from SLM 1 month ago

  Hi Tony, thank you for leaving us a five star review! We really appreciate it and are pleased to hear about your experience with us.

• 
  1 month ago

  Excellent customer care especially from Richard in the service department.

  Craig Obrien SLM Toyota Norwich
  Response from SLM 1 month ago

  Hi Craig, thank you for taking the time to leave us a five star review! We are pleased to hear about your experience with us and that Richard was able to assist you. We look forward to welcoming you back to SLM Toyota Norwich in the future.

No reviews available