Reviews from

for SLM

• 
  1 day ago

  Pleasure to visit, pleasure to be your customer

  Hubert Kropielnicki Dacia Aldershot SMC
• 
  1 day ago

  Had a great experience buying my new car from SLM, despite being 50 miles away. They held the car for me on deposit until I could view it. Absolutely no hard sell when I did get there. A special thank you to Sam for his professional and efficient service from start to finish. He set up all the tech for me on the day, and even collected me from the station! Thank you Sam and SLM!!

  Lisa SLM Toyota Hastings
• 
  1 day ago

  Excellent service from Ian - friendly and relaxed, would buy from SLM in future.

  Jason Dunne SLM Select
• 
  1 day ago

  I Can’t recommend David siddle enough, he has gone out his way to get our car ready for us on short notice. Great service. Thank you David!

  Kirsty Cooper SLM Vauxhall Hastings
• 
  1 day ago Steve Cooper SLM Select
• 
  1 day ago

  I would like to say a big thank you to Collins who went above and beyond to help me find my new car that I absolutely love. I told him exactly what I was looking for and he delivered everything and more. The communication was 10/10 even a few questions I had after the sale, he was there to assist me. I really appreciated the time and effort he took with me. If I ever needed help with a new car in the future this is where I will come. Thank you for your time.

  Hayley Brown Renault Aldershot SMC
• 
  4 days ago Tom Neave CUPRA Woking
  Response from SLM 3 days ago

  Dear Tom, Thank you for your five-star rating of CUPRA Woking. We appreciate you choosing us and taking the time to rate your experience. Your support means a great deal to our team. If there is anything further we can assist you with, please don’t hesitate to get in touch. We’re always happy to help. Kind regards, CUPRA Woking

• 
  5 days ago

  Rob Beckwith was extremely helpful. He explained everything to us extremely well and was very efficient in completing everything necessary to get us the car. Mr Beckwith answered all our questions which gave us the confidence we were making the right decision. Mr Beckwith was very polite and friendly which made the whole process a pleasure. We would definitely recommend him to friends and family if they were buying a car.

  Roger Hammond Quest Motor Group - Suzuki & Bosch Car Service
  Response from SLM 5 days ago

  Dear Roger, Thank you for your lovely feedback and recommendation. We’re delighted to hear that Rob made your car-buying experience such a positive one, taking the time to explain everything clearly and answer your questions. It’s important to us that our customers feel informed and confident in their decisions, so it’s great to know that Rob’s friendly, professional approach helped you feel this way throughout the process. We’ll be sure to pass your kind words on to him. Thank you for choosing Quest Motor Group. We hope to have the pleasure of welcoming you back in the future. Kind regards, Quest Motor Group

• 
  6 days ago

  We have been going to Quest Motor Group for our service on our Vitara for three years, we would totally recommend. They are polite and efficient with keeping us updated throughout the service process. On our visit this year we bought a new E-Vitara, exchanging our Vitara. Joe looked after us throughout the new car processAgain, Joe was efficient and informative about the e-Vitara, it was no trouble to test drive the e-Vitara on the day of our inquiry which was helpful to us living so far away from Braintree. The follow up customer service by Joe has been A1 we wouldn't hesitate in buying a used/new car in the future. We are looking forward to returning to Quest for our 2 month check on our e-Vitara. Thanks

  Gillian Rixon Quest Motor Group - Suzuki & Bosch Car Service
  Response from SLM 5 days ago

  Dear Gillian, Thank you for your continued loyalty to Quest Motor Group over the past three years and for your recommendation. We’re delighted that you’ve consistently received polite, efficient service from our aftersales team and that Joe made your move to the new Suzuki e-Vitara such a positive experience. It’s particularly pleasing to hear that Joe took the time to explain the vehicle, arrange a test drive at your initial visit and provide excellent follow-up support. We’ll be sure to share your lovely comments with him and the wider team. Thank you for choosing Quest for both your servicing and your new car. We look forward to welcoming you back for your two-month check and hope you enjoy every mile in your e-Vitara. Kind regards, Quest Motor Group

• 
  1 week ago

  Collins and Andy was really helpful and happy with the excellent service.

  elionay teves Renault Aldershot SMC
  Response from SLM 6 days ago

  Dear Elionay, Thank you for your kind feedback. We’re delighted to hear that Collins and Andy were so helpful and that you received excellent service throughout your experience. We’ll be sure to pass your comments on to them both. We hope to have the pleasure of welcoming you back to Renault Aldershot SMC in the future. Kind regards, Renault Aldershot SMC

• 
  1 week ago jonathan “Jon” Welsh SLM Select
  Response from SLM 6 days ago

  Dear Jonathan, Thank you for your four-star rating of SLM Select. We appreciate you choosing us and taking the time to rate your experience. If there is anything we could have done to make your experience even better, we’d welcome your feedback. Should you need any further assistance, please don’t hesitate to get in touch. We’re always happy to help. Kind regards, SLM Select

• 
  1 week ago Toby Coulson SMC SEAT Woking
  Response from SLM 6 days ago

  Dear Toby, Thank you for your four-star rating of SMC SEAT Woking. We appreciate you choosing us and taking the time to share your feedback. If there is anything we could have done to make your experience even better, we’d welcome the opportunity to hear from you. Should you need any assistance, please don’t hesitate to get in touch. Kind regards, SMC SEAT Woking

• 
  1 week ago

  Just picked up my third new Duster in 6 years, all with SMC. The staff here are always helpful, professional and courteous. Alfie was our Sales Executive and did an amazing job taking me through the process, and keeping me regularly informed as to when the car would be ready to collect. Looking forward to another 3 years of hassle free motoring in my new Dacia Duster. Superb brand.

  Carl Pelling Dacia Aldershot SMC
  Response from SLM 6 days ago

  Dear Carl, Thank you for your continued loyalty to Dacia Aldershot SMC and for choosing us for your third new Dacia Duster in six years. It’s wonderful to hear that our team has consistently provided the helpful, professional service you value. Alfie will be delighted to know that his guidance and regular updates made your latest purchase such a positive experience. We’ll be sure to pass your kind comments on to him and the wider team. We hope you enjoy another three years of happy motoring in your new Dacia Duster! Kind regards, Dacia Aldershot SMC

• 
  1 week ago Uwameiye Oseribhor SLM Toyota Norwich
  Response from SLM 6 days ago

  Dear Uwameiye, Thank you for your five-star rating. We’re pleased you chose SLM Toyota Norwich and appreciate you taking the time to rate your experience with us. If there is anything further we can assist you with, please don’t hesitate to get in touch. We’re always happy to help. Kind regards, SLM Toyota Norwich

• 
  1 week ago

  Five well-deserved stars for Chris and the team at SLM motors. Nothing was too much trouble and I was given a fair part exchange for my car. Chris followed up with a call the day after my purchase to check all was well. I’m delighted with the car and thoroughly recommend this company.

  Freda Parker SLM Vauxhall Hastings
  Response from SLM 6 days ago

  Dear Freda, Thank you for your five-star review and recommendation. We’re delighted that Chris and the team made your purchase such a positive experience, from arranging a fair part-exchange to checking in with you after collection. It’s especially pleasing to hear that you’re delighted with your new car and felt so well looked after throughout. We’ll make sure Chris and the team see your lovely comments. Wishing you many happy miles in your new car. Kind regards, SLM Vauxhall Hastings

• 
  1 week ago

  Found Andrew very helpful, friendly and the whole experience was smooth and efficient. I love my car!

  Helen Robertson-Smith Renault Aldershot SMC
  Response from SLM 6 days ago

  Dear Helen, It’s lovely to hear that you’re enjoying your new car! We’re pleased Andrew made your experience at Renault Aldershot SMC so smooth and straightforward, and that his friendly, helpful approach made a positive impression. We’ll be sure to share your kind words with Andrew. Thank you for choosing us, and we wish you many happy miles in your new car. Kind regards, Renault Aldershot SMC

• 
  1 week ago

  Been into look at a new car, spoke to a very friendly sales person called Collins, approachable , new all my needs and was able to facilitate a car that would meet my needs. They found me the perfect car, they made sure any issues on the car as second hand addressed and handed me the car in a very timely manner . All the way thought the process I was kept up to date with any updates and progress on the sale. Highly recommend buying your next car from this dealership!

  richard shaw Dacia Aldershot SMC
  Response from SLM 1 week ago

  Dear Richard, Thank you for sharing your experience with Dacia Aldershot SMC. We’re delighted that Collins took the time to understand your needs and help you find the right car. It’s great to hear that the team kept you informed throughout the process, addressed the points identified on your used car and ensured everything was ready for a timely handover. We’ll be sure to pass your kind comments on to Collins and the team. Thank you for your recommendation. We hope you enjoy your new car! Kind regards, Dacia Aldershot SMC

• 
  1 week ago

  Alfie Davies,at Aldershot Renault Garage, was a lovely young man, explained everything about the car l bought a Renault Captur High spec car, l picked my car up on the 8/10/26 I love my car, Alfie was very professional he’s a credit to your company

  Sarah Brown Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Sarah, It’s wonderful to hear how pleased you are with your new Renault Captur. Thank you for sharing your experience and for recognising Alfie’s professionalism and the care he took to explain everything clearly. We’re delighted that you felt well supported throughout your purchase and that you’re loving your new car. Alfie will be very pleased to hear your kind words, and we’ll be sure to pass them on. Wishing you many happy miles in your Renault Captur. Kind regards, Renault Aldershot SMC

• 
  1 week ago

  Had a great experience buying a car from Jack at SLM Select. Really good selection of cars and he was more than happy to answer any questions we had. Would happily recommend and return in the future.

  Daniel Wright SLM Select
  Response from SLM 1 week ago

  Dear Daniel, Thank you for your kind review. We’re pleased to hear that Jack made your car-buying experience a positive one and was on hand to answer all your questions. It’s great to know you were impressed with the selection of vehicles available at SLM Select. We’ll be sure to share your comments with Jack. Thank you for recommending us, and we hope you enjoy your new car. Kind regards, SLM Select

• 
  1 week ago

  Ordering a new car from SMC Aldershot was frankly a pleasure with the assistance of Andrew one of their Sales team. No question was left unanswered. There was no pressure, and the process was made clear and simple. I will definitely be back if I intend to order another new car from Renault in the future.

  Ray Bolter Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Ray, Thank you for leaving a five-star review and for sharing your experience of ordering your new car with Andrew. We’re delighted to hear that Andrew made the process such a pleasure, taking the time to answer your questions and explain each step clearly, without any pressure. Ensuring customers feel informed and confident in their decisions is central to the service we strive to deliver. Your intention to return to SMC Aldershot for a future Renault means a great deal to us. We’ll be sure to pass your kind comments on to Andrew and the team. Thank you for choosing Renault Aldershot SMC, and we look forward to supporting you throughout your ownership. Kind regards, Renault Aldershot SMC

• 
  1 week ago

  After reading the positive reviews, I was hopeful, but unfortunately, my experience was disappointing. I didn’t feel particularly comfortable when I entered the dealership. The sales executive I spoke with, Collins Okoli, was very pushy about additional extras and finance options, even after I made it clear several times that I could afford to purchase the car outright. I also explained that I had a specific budget and colour in mind, but I didn’t feel that my preferences were listened to or that any effort was made to help. I was looking for a new Dacia Spring in Stonewash Blue, with a set budget but was simply toldOh, we only have redThis was the main reason I decided to stop pursuing my purchase with the dealership. I hope the feedback is taken constructively, as customers should feel welcomed, listened to and supported when making such an important purchase.

  Ian Wray Dacia Aldershot SMC
  Response from SLM 1 week ago

  Dear Ian, Thank you for taking the time to share your feedback. We’re sorry to hear that your visit did not leave you with the positive impression we aim to provide. We want every customer to feel welcome, listened to and supported throughout their purchasing journey. While the team do discuss finance options and vehicle protection products to help customers make informed decisions, these conversations should always be helpful, transparent and tailored to individual requirements. We’re also sorry to hear that you felt your preferences regarding budget and colour were not fully explored. We understand how important it is for customers to feel that their needs are being listened to, and we appreciate you bringing this to our attention. We take your feedback seriously and will use your comments to review our approach and improve the experience we provide. We would genuinely welcome the opportunity to assist you again. If you would be willing to give us that opportunity, please contact us on 01252 367300. Given the concerns you have raised, a Manager will personally look after your enquiry and ensure your requirements are fully understood and supported. Kind regards, Dacia Aldershot SMC

• 
  1 week ago

  Always fantastic, Tony, David and the engineers Always polite and helpful

  Mandy Coyne Dacia Weybridge SMC
  Response from SLM 1 week ago

  Dear Mandy, Thank you for your continued support. It’s lovely to hear that Tony, David and our workshop team continue to make you feel well looked after. We’ll be sure to pass on your kind words to them. Kind regards, Dacia Weybridge SMC

• 
  1 week ago

  Very helpful and excellent customer service

  Paul Shoesmith SLM Vauxhall Hastings
  Response from SLM 1 week ago

  Dear Paul, Thank you for your kind feedback. We’re pleased you had a positive experience with us and really appreciate you taking the time to leave a review. Kind regards, SLM Vauxhall Hastings

• 
  1 week ago

  Absolute worst experience I’ve ever had with a car dealership. I bought a 2.5-year-old Renault Arkana from this branch a year ago. During the sale, I was assured I would receive two keys: one on purchase and the second sent shortly after. Months went by without the key arriving. A year later, after contacting the branch over 10 times, I was told they had lost it. With most of my attempts to contact them being ignored, I raised an official complaint with Renault Head Office. Head Office promised the branch would reach out, but when they did, their initial resolution was absurd: they offered to clone the key if I drove 30 miles to their dealership for my annual service, rather than using my local dealers. Naturally, I declined. Hearing nothing further, I eventually went into the branch in person to force a resolution. They handed me a mobile contractor's details, claiming he could come to me. After a series of broken promises from the contractor to return my calls, he informed me that he doesn't cover my area after all, meaning I would still have to drive to him. Even after I compromised and gave him dates when I would be near his area, he failed to get back to me. A year and a half later, I still do not have a replacement key. The lack of communication and accountability is appalling. I will never buy a Renault again.

  Micah David Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Micah, We are very sorry to read about your experience and completely understand your frustration. The length of time this matter has taken, along with the communication issues you have described, is clearly not the experience we want for our customers. We can confirm that your replacement key is now here at SMC Aldershot. Our Sales Specialist has previously attempted to contact you to let you know that the key had arrived, and it remains here ready for the next steps to be completed. We genuinely want to get this matter resolved for you as soon as possible. To programme the replacement key, we will need your vehicle to come back to SMC Aldershot. We appreciate that this means another journey for you, particularly after the inconvenience you have already experienced, and we will reimburse your fuel costs. Please contact us directly on 01252 367300 so we can arrange a convenient time for you to bring the vehicle in, programme the key and bring this matter to a satisfactory conclusion. Please accept our sincere apologies for the frustration and inconvenience caused. Kind regards, SMC Aldershot

• 
  1 week ago

  Very helpful, very fast and everything explained professionally with no pressure.

  Conor Smith Quest Motor Group - Suzuki & Bosch Car Service
  Response from SLM 1 week ago

  Dear Conor, Thank you for your feedback. It’s great to hear that you felt well informed and comfortable throughout your experience with us. We appreciate you taking the time to leave a review and hope to welcome you back again. Kind regards, Quest Motor Group

• 
  1 week ago

  Was looking for an upgrade as my previous car was old and had served me well. SLM Select was close by and I popped in. Jack Humm was accommodating and explained what would work for me based on my requirements. He was thorough, patient and made the entire process seamless. Would recommend for anyone unsure about what they are looking for with a minimal/no experience about cars.

  NayaN SLM Select
  Response from SLM 1 week ago

  Dear Naya, Thank you for leaving a five-star review and for recommending SLM Select. We’re delighted that Jack helped you navigate the process of upgrading your car with confidence. Taking the time to understand your needs, explain the available options clearly and ensure you feel comfortable with your decision is an important part of the service we aim to provide. It’s especially pleasing to hear that Jack’s patience and thorough approach made the experience so straightforward, and that you would recommend us to others who may be unsure where to start. We’ll be sure to share your kind feedback with him. Thank you for choosing SLM Select, and we hope you enjoy your new car. Kind regards, SLM Select

• 
  1 week ago

  I had to make the difficult decision to sell my car back to Dacia, James S was welcoming, friendly and very sympathetic of my situation. All the staff were very friendly when I arrived. James made the process very easy for me and I am so grateful for his kindness.

  Jo Powell Dacia Aldershot SMC
  Response from SLM 1 week ago

  Dear Jo, Thank you for sharing your experience and for leaving us a five-star review. We understand that parting with your car can be a difficult decision, and we’re glad James S was able to offer such a considerate and reassuring approach. It’s lovely to hear that his kindness helped make the process easier for you, and that you received a warm welcome from the wider team. We’ll make sure your thoughtful comments are passed on to James and everyone at the dealership. Thank you for choosing Dacia Aldershot SMC, and we wish you all the very best. Kind regards, Dacia Aldershot SMC

• 
  1 week ago

  Rej and the team were very helpful, cheerful and approachable. They were informative about the car and answered promptly to any queries we had.

  Dave&Julie Mayhew CUPRA Woking
  Response from SLM 1 week ago

  Dear Dave and Julie, Thank you for leaving a five-star review and for sharing your experience with CUPRA Woking. We are pleased to hear that Rej and the team provided such attentive and knowledgeable support, ensuring your questions were answered promptly and that you felt well informed throughout. Their approachable manner and commitment to delivering a personalised experience are qualities we value highly. We will be delighted to share your kind comments with Rej and the wider team. Thank you for choosing CUPRA Woking. We look forward to welcoming you again. Kind regards, CUPRA Woking

• 
  2 weeks ago

  I recently visited SLM Lexus Norwich to have my car serviced, and I’m extremely pleased with the service I received. The staff members were very friendly, helpful and professional and you have an excellent service team. I would especially like to thank Navid and his fellow Sales Manager for their outstanding support. They were very approachable, listened carefully to all my concerns and made sure everything was addressed. Their professionalism and commitment to customer satisfaction are truly appreciated. Once again, a big thank you to the entire team at SLM Lexus Norwich for providing such excellent customer service. Keep up the great work

  Sahad Abdul sathar SLM Lexus Norwich - Approved Service Centre
  Response from SLM 1 week ago

  Dear Sahad, Thank you for leaving a five-star review and for sharing such thoughtful feedback following your recent service visit. We are delighted that you found the team at SLM Lexus Norwich friendly, approachable and professional. It is particularly pleasing to hear that Navid and the Sales Manager took the time to listen to your concerns and ensure they were addressed. Providing attentive, personalised care is central to the Lexus ownership experience, and your comments are a valued recognition of the team’s efforts. We will be pleased to pass your thanks on to Navid, his colleague and the wider team. Thank you for choosing SLM Lexus Norwich. We look forward to continuing to support you and your Lexus in the future. Kind regards, SLM Lexus Norwich

• 
  2 weeks ago

  Great service from Luke and the team. Personal service with no pressure to buy. Can’t speak highly enough of the service. Nothing was too much bother.

  Mark Harding CUPRA Woking
  Response from SLM 1 week ago

  Dear Mark, Thank you for taking the time to leave a five-star review and for recognising the service provided by Luke and the team at CUPRA Woking. It is particularly gratifying to know that you experienced a personalised approach, with professionalism and attention, and without any pressure to make a decision. Your recognition of the team’s willingness to assist at every stage is sincerely appreciated. We will ensure your kind comments are shared with Luke and the wider team. Thank you for choosing CUPRA Woking. We look forward to welcoming you again and continuing to deliver a service that reflects the CUPRA experience. Kind regards, CUPRA Woking

No reviews available