Reviews from

for SLM

• 
  16 hours ago

  We recently purchased a new Dacia Sandero from Neil Mantel at Renault Aldershot and were very impressed by the patience and understanding of Neil. He is an excellent sales person and made the whole experience of buying a car seamless and pleasurable.

  Terry Gibson Renault Aldershot SMC
• 
  1 day ago John Winconek SLM Toyota Lowestoft
  Response from SLM 1 day ago

  Dear John, Thank you for taking the time to leave SLM Toyota Lowestoft a 5-star rating. We really appreciate your support and are delighted to know you had a positive experience with us. We look forward to welcoming you back again in the future. Kind regards, SLM Toyota Lowestoft

• 
  4 days ago

  Excellent service, attentive staff with an excellent front of house/reception. Overall very good.

  Rob Crawley SLM Toyota Norwich
  Response from SLM 2 days ago

  Dear Rob, Thank you for your excellent 5-star review of SLM Toyota Norwich. We’re delighted to hear that you received such attentive service and that our front of house team made a positive impression during your visit. Delivering a welcoming and professional experience from the moment our customers arrive is something we take great pride in. We truly appreciate your feedback and look forward to welcoming you back again soon. Best wishes, SLM Toyota Norwich

• 
  4 days ago

  Nathalie B. from sales has been so helpful and open to any questions throughout the process of purchasing the car. Absolutely pleased with the experience!

  Nastassia Kruglenia Alpine Store Weybridge
  Response from SLM 2 days ago

  Dear Nastassia, Thank you for your wonderful 5-star review of Alpine Store Weybridge. We’re delighted to hear that Nathalie made your car-buying experience such a positive one. It’s great to know she was able to answer your questions throughout the process and provide the support you needed to make your purchase with confidence. We’ll be sure to pass your kind comments on to Nathalie, and we hope you enjoy every mile in your new car. Kind regards, Alpine Store Weybridge

• 
  4 days ago

  Exceptional service from Paul and the team at Quest. Always happy to answer any questions you have and help with any issues - if any issues. We are returning customers and have purchased many cars at Quest and Paul is always on hand to assist with friendly and efficient service. Highly recommend Paul and the team at Quest Motors

  Ian Bowyer Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 days ago

  Dear Ian, Thank you for your fantastic 5-star review of Quest Motor Group. We’re incredibly grateful for your continued loyalty and are delighted to hear that Paul and the team have consistently provided you with such friendly and efficient service over the years. It’s especially rewarding to know you feel supported whenever you have questions and that your experiences have kept you coming back to us. Your recommendation means a great deal, and we’ll be sure to pass your kind words on to Paul and the wider team. Best wishes, Quest Motor Group

• 
  4 days ago

  Nice approach, no pushing sales banter, just pick what suits you best.

  Giles Blatchford SLM Toyota Norwich
  Response from SLM 4 days ago

  Dear Giles, Thank you for your fantastic 5-star review of SLM Toyota Norwich. We’re delighted to hear that you appreciated our relaxed and customer-focused approach. Helping customers find the right vehicle for their needs, without any pressure, is exactly the experience we aim to provide, so it's wonderful to know this stood out during your visit. We truly appreciate your feedback and look forward to welcoming you back again in the future. Kind regards, SLM Toyota Norwich

• 
  5 days ago Thomas Blake SLM Toyota Norwich
  Response from SLM 5 days ago

  Dear Thomas, Thank you for taking the time to leave SLM Toyota Norwich a 5-star rating. We really appreciate your support and are pleased to know you had a positive experience with us. We hope to have the pleasure of welcoming you back again in the future. Best wishes, SLM Toyota Norwich

• 
  5 days ago

  I bought my BMW from SLM Select. Jack was very helpful from start to finish and went the extra mile to make sure everything went smoothly and car was ready on time for collection.

  Sarah MacDonald SLM Select
  Response from SLM 5 days ago

  Dear Sarah, Thank you for your wonderful 5-star review of SLM Select. We’re delighted to hear that Jack made your car-buying experience such a positive one and ensured everything was ready for collection without any issues. Providing a smooth and well-organised handover is something we always strive for, so it’s fantastic to know Jack’s dedication made a real difference. We’ll be sure to pass your kind comments on to him. We hope you’re enjoying your BMW and wish you many happy miles ahead. Kind regards, The SLM Select Team

• 
  6 days ago

  Ed Rose was like the 4th emergency service I was so upset that the loan car was not there for me as booked but he was calming and very helpful and got the car fixed as quickly as possible a star xxx

  Paula Ash SLM Select
  Response from SLM 6 days ago

  Dear Paula, It's wonderful to receive such positive feedback. Whilst we're sorry that your courtesy car wasn't available as planned, we're delighted to hear that Ed was able to turn the situation around and provide the reassurance and support you needed. It's brilliant to know that his calm, caring approach and commitment to getting your car repaired as quickly as possible made such a difference to your experience. We'll be sure to pass your lovely comments on to Ed and the wider team. Thank you for taking the time to share your experience, it really does mean a great deal to us. We look forward to welcoming you back to SLM Select in the future. Kind regards, SLM Select

• 
  6 days ago

  Buying at the Weybridge dealer was a very simple and easy experience. Very knowledgeable dealers who are only too happy to help and make the buying process easier. Would definitely recommend.

  Ross Burrell Alpine Store Weybridge
  Response from SLM 6 days ago

  Dear Ross, Thank you for taking the time to share your experience. We are delighted to learn that your purchase at Alpine Store Weybridge was such a positive one. Providing a seamless and enjoyable purchasing experience, underpinned by knowledgeable guidance and attentive service, is at the heart of what we strive to deliver, so it is particularly rewarding to know that this was reflected throughout your visit. Your recommendation is greatly appreciated and serves as wonderful recognition of the team's commitment to delivering the highest standards of customer care. Thank you once again for choosing Alpine Store Weybridge. We wish you every enjoyment with your new Alpine and look forward to welcoming you again in the future. Kind regards, Alpine Store Weybridge

• 
  1 week ago

  I highly recommend SLM. They are always thorough, efficient and fair and always look after me and my car exceptionally well. On this occasion I would like to thank Ed Rose for his amazing and professional customer service and good communication. He was so helpful, understanding and patient and a credit to SLM. Outstanding in every aspect of his roleThanks also to the wonderful Engineer who attended to my car and it was a nice surprise to have a shiny clean car waiting for me too! Thanks to you all

  Valerie Robinson SLM Select
  Response from SLM 6 days ago

  Dear Valerie, It's wonderful to receive such brilliant feedback. We're absolutely delighted to hear that you continue to have such positive experiences with SLM Select. Knowing that you trust us to look after both you and your car means a great deal to the entire team. We're especially pleased that Ed provided the professional, helpful and communicative service that you've described. Your kind words are a real testament to his commitment to delivering outstanding customer care, and we'll be sure to share your comments with him. We're also delighted that our technician and the rest of the team helped make your visit such a positive one, and that the freshly cleaned car was a welcome surprise. Thank you for your continued support and your wonderful recommendation. We look forward to welcoming you back to SLM Select in the future! Kind regards, SLM Select

• 
  1 week ago

  Sam was incredibly helpful, patient and knowledgeable throughout the whole process. He made buying my new car easy and stress-freehighly recommend

  Samantha Past SLM Vauxhall Hastings
  Response from SLM 1 week ago

  Dear Samantha, Thank you for taking the time to leave your feedback. We are delighted to hear that Sam was incredibly helpful, patient and knowledgeable throughout your car-buying experience. We understand that choosing a new vehicle is an important decision, and it is fantastic to know that Sam made the process easy and stress-free for you. We appreciate your recommendation and hope you enjoy every mile in your new car. Kind regards, SLM Vauxhall Hastings

• 
  1 week ago

  If I could give less than 1 star I would. My experience with Dacia SMC Aldershot was extremely disappointing and resulted in six months of unnecessary stress. I purchased a vehicle based on representations that were made to me during the sales process. After taking ownership, it became clear that the vehicle was not as I believed it had been described. When I raised my concerns with the dealership, I was initially advised that I could return the vehicle. However, when I later attempted to do so, I was informed that this was not possible and was directed instead to the finance company. What followed was a lengthy dispute that took over six months to resolve. During that time, I had to repeatedly pursue the matter through formal complaints processes. The dealership disputed my account of what had been said during the sale, despite the salesperson involved no longer being employed there. Ultimately, the matter was considered by the Finance Ombudsman process who upheld my complaint. The vehicle was returned and I received a full refund. This outcome speaks for itself. My main disappointment was not simply the original issue, but how it was handled afterwards. Had my concerns been dealt with fairly and transparently from the outset, a great deal of time, stress and effort could have been avoided. I appreciate that mistakes can happen in any business, but customers should be able to trust what they are told during the sales process and expect concerns to be addressed promptly when things go wrong. Based on my personal experience, I would not choose to purchase another vehicle from this dealership, and would not recommend them to anyone else.

  Victoria Bolan Dacia Aldershot SMC
  Response from SLM 1 week ago

  Dear Victoria, Thank you for taking the time to share your feedback. We are very sorry to hear that you were disappointed with your experience at Dacia Aldershot SMC. Unfortunately, we have been unable to identify your case from your review and would welcome the opportunity to get this issue resolved. Please contact us directly on 01252 367300, and our Sales Manager will be in touch to investigate the matter further. Kind regards, Dacia Aldershot SMC

• 
  1 week ago paul gingell CUPRA Woking
  Response from SLM 1 week ago

  Dear Paul, Thank you for taking the time to leave us a four-star rating. We truly appreciate your feedback and are pleased that your experience with CUPRA Woking was a positive one. If there's anything we could have done to make your visit a five-star experience, we'd be grateful for the opportunity to learn from your feedback. Thank you for choosing CUPRA Woking. We hope to have the pleasure of welcoming you back in the future. Kind regards, CUPRA Woking

• 
  1 week ago

  Receiving another customer's name, vehicle registration and service appointment details is not just an inconvenienceit is a personal data breach. That information should never have been shared with me. It raises concerns about how customer data is being managed and protected here

  Heidi SLM Toyota Uckfield
• 
  1 week ago

  Great experience working with Jack at SLM. Had great knowledge about the car I was buying. We had a couple of small issues after purchase, but Jack made sure he called us when he said he would and for the issues sorted withoutI would recommend dealing with SLM and Jack in particular.

  Martin Funnell SLM Select
  Response from SLM 1 week ago

  Dear Martin, We're pleased to hear that you had a positive experience with us. It's wonderful to know that Jack's knowledge, communication and commitment to customer service made such a good impression throughout your purchase. We're especially pleased that, when a couple of issues arose after you collected your vehicle, they were resolved promptly and that Jack kept you informed every step of the way. Your recommendation means a great deal to us, and we'll be sure to pass your kind comments on. Thank you for choosing SLM Select. We wish you many happy miles in your new vehicle and look forward to welcoming you back in the future. Kind regards, SLM Select

• 
  1 week ago Tim Williams SLM Select
  Response from SLM 1 week ago

  Dear Tim, It's wonderful to receive your five-star rating. Although you haven't left any additional comments, we're delighted to know that you had a positive experience with us. Your support means a great deal to the team and is greatly appreciated. Thank you for choosing SLM Select. We look forward to welcoming you back again in the future. Kind regards, SLM Select

• 
  1 week ago

  We are getting very professional support from Andrew at SMC Renault whilst buying our new car.

  Gary Johnson Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Gary, Thank you for taking the time to share your feedback. We're pleased to hear that Andrew has been providing you with professional support throughout the purchase of your new car. Ensuring our customers feel well informed and supported is something we take great pride in. If there's anything we could have done to make your experience a five-star one, we'd be grateful for the opportunity to learn from your feedback. Please don't hesitate to get in touch with us. Thank you for choosing Renault Aldershot SMC, and we hope you enjoy your new car. Kind regards, Renault Aldershot SMC

• 
  1 week ago

  Alex was very helpful and responsive, knew the range very well and was a pleasure to deal with. Thank you.

  Marie Hill Alpine Store Weybridge
  Response from SLM 1 week ago

  Dear Marie, It's a pleasure to receive such positive feedback. We are delighted to learn that Alex provided you with such a professional and enjoyable experience. His knowledge of the Alpine range, together with his attentive and responsive approach, are qualities we value highly, and it is particularly rewarding to know that these made such a positive impression. Thank you for taking the time to share your experience. We will ensure your kind comments are passed on to Alex, and we look forward to welcoming you back to Alpine Store Weybridge in the future. Kind regards, Alpine Store Weybridge

• 
  1 week ago

  Stay away I bought a car from them with loads of issues and when I took it back to them they hit the front bumper .

  catalin nicoara Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 6 days ago

  Dear Catalin, Thank you for taking the time to share your feedback. We are very sorry to hear that you were disappointed with your experience at Quest Motor Group. We would welcome the opportunity to investigate this matter further. Please contact us directly on 01376 317445, and a member of our team will be happy to assist. Kind regards, Quest Motor Group

• 
  1 week ago

  What a lovely bunch of people

  Peter Pattenden SLM Toyota Hastings
  Response from SLM 1 week ago

  Dear Peter, It's wonderful to receive such positive feedback. It's fantastic to hear that our team made such a positive impression on you. Creating a friendly and welcoming atmosphere is something we pride ourselves on, so it's brilliant to know this stood out during your visit. We really appreciate your support and thank you for choosing SLM Toyota Hastings. We look forward to welcoming you back again in the future. Kind regards, SLM Toyota Hastings

• 
  1 week ago

  Bought a car. Great service. Good team working. Good service and warranty plan. Nothing hidden. 1000 times better than Kia

  Gemma Aldridge Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Gemma, We're so pleased to hear about your recent experience with us. It's brilliant to know that you found the car-buying process straightforward and transparent, and that the team's support, along with the warranty plan, gave you complete confidence in your purchase. We believe in providing honest advice and a hassle-free experience, so it's especially rewarding to receive feedback like yours. Thank you for your kind comments and recommendation. We really appreciate you choosing Quest Motor Group and hope you enjoy many happy miles in your new car. Kind regards, Quest Motor Group

• 
  1 week ago

  I recently purchased an Alpine A290 GTS from Alpine Weybridge, and I couldn't be happier with the experience. From the moment I walked in just to have a look at the car, right through to the handover of my new Alpine, Nathalie made the whole process smooth, enjoyable, and completely stress-free. She was incredibly friendly, welcoming, and knowledgeable, taking the time to answer all of my questions without ever making me feel under pressure. Her enthusiasm for the brand really came across, and she made buying the car a genuinely exciting experience. The handover was excellent, with everything explained clearly, making the collection of my new A290 GTS feel really special. I would highly recommend Nathalie to anyone considering an Alpine. Thank you for making the whole experience such a positive one!

  paul u Alpine Store Weybridge
  Response from SLM 1 week ago

  Dear Paul, Thank you for taking the time to share such a thoughtful review of your experience. We are delighted to learn that the purchase of your Alpine A290 GTS was such a positive and enjoyable occasion. From your initial visit to the final handover, our aim is to provide a professional, personalised and seamless experience, and it is immensely rewarding to know that we achieved this. Your generous comments regarding Nathalie are particularly appreciated. Her professionalism, product knowledge and genuine enthusiasm for the Alpine brand are qualities we value highly, and we are pleased that her guidance and attention to detail made your ownership journey both enjoyable and memorable. We will ensure that your kind words are shared with Nathalie and the wider team. Thank you once again for your recommendation and for choosing Alpine Store Weybridge. We wish you every enjoyment with your new Alpine A290 GTS and look forward to welcoming you again in the future. Kind regards, Alpine Store Weybridge

• 
  1 week ago

  First class service from Paul Duffus when buying a used car from Suzuki Sales in Raine, Braintree. No pressure selling, just helpful and knowledgeable. Also a mention to Lee Barnes who helped us with setting up a service plan. Again, helpful and knowledgeable!

  Judy Gooch Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Judy, We're delighted that you chose to share your experience with us. It's wonderful to hear that purchasing your used car was such a positive experience. We believe buying a vehicle should be relaxed, informative and enjoyable, so it's brilliant to know that Paul's helpful, knowledgeable and no-pressure approach made you feel so comfortable throughout. We're also pleased that Lee was able to assist you with setting up your service plan and provide the same high level of support. Your kind words are a great reflection of the service our team strives to deliver, and we'll be sure to pass your feedback on to both Paul and Lee. Thank you for choosing Quest Motor Group. We wish you many happy miles in your new car and look forward to welcoming you back in the future. Kind regards, Quest Motor Group

• 
  1 week ago

  Very good in passing on information and keeping me informed.

  Peter Spriggs Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Peter, We're so grateful that you took the time to share your feedback. It's great to hear that you felt well informed throughout your visit. We know how important clear and timely communication is, so we're delighted that the team kept you updated every step of the way. Thank you for choosing Renault Aldershot SMC. We really appreciate your kind comments and look forward to welcoming you back in the future. Kind regards, Renault Aldershot SMC

• 
  2 weeks ago

  Superbly efficient

  Anthony Barnett Dacia Aldershot SMC
  Response from SLM 1 week ago

  Dear Anthony, Thank you for taking the time to leave us a five-star review. We're delighted to hear that you found our service superbly efficient. Delivering a smooth, professional experience is something the team works hard to achieve, so it's wonderful to know we met your expectations. We really appreciate your feedback and thank you for choosing Dacia Aldershot SMC. We look forward to welcoming you back in the future. Kind regards, Dacia Aldershot SMC

• 
  2 weeks ago

  I have bought several cars from this dealership and have always been happy with the service received. My most recent car had its first service today and Isabelle on the service reception desk was brilliant. Although it took longer than expected due to a recall fault which needed attending to I was kept updated throughout the morning. I highly recommend this dealership and a big thanks and shout out to Isabelle

  Rita Tinney Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Rita, It was a real pleasure to read your review. Thank you for your continued loyalty to Renault Aldershot SMC. Knowing that you've chosen us for several vehicle purchases over the years means a great deal to the team, and we're delighted that you've consistently been happy with the service you've received. We're especially pleased to hear that Isabelle looked after you so well during your recent service visit. Although the recall meant your appointment took a little longer than expected, it's wonderful to know that keeping you updated throughout the morning helped make the experience a positive one. Thank you for your recommendation and for your kind words about Isabelle. We'll be sure to pass your feedback on to her and the rest of the team, who will be delighted to receive it. Kind regards, Renault Aldershot SMC

• 
  2 weeks ago

  We have always found SMC Aldershot to give concise, timely and clear communication, and to be both helpful and friendly.

  Lisa Stewart Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Lisa, We're incredibly pleased to receive your kind feedback. It's wonderful to hear that you've consistently experienced clear communication, timely service and a friendly, helpful approach from our team. We know how important it is to keep our customers informed every step of the way, so it's especially rewarding to know that this has made such a positive impression. Thank you for taking the time to share your experience and for your continued support. We look forward to welcoming you back to Renault Aldershot SMC in the future. Kind regards, Renault Aldershot SMC

• 
  2 weeks ago

  I recently purchased a Vauxhall Astra from SLM Vauxhall Hastings, and I wanted to express my sincere appreciation for the exceptional service I received from Cieran. From my initial online enquiry through to collecting the vehicle, the entire experience was outstanding and exceeded every expectation. After I submitted an online request to reserve the car, Cieran immediately went above and beyond. He created a detailed personalised video of the vehicle, carefully showcasing its condition, features, and overall presentation. He answered every question honestly, promptly, and transparently, giving me complete confidence before I even visited the dealership. When we arrived at the dealership for the test drive and documentation, Cieran continued to deliver first-class customer service. He took as much time as we needed, explained everything clearly, answered every question with patience and professionalism, and ensured we were comfortable and fully informed throughout the entire process. At no point did we feel rushed or pressured. The finance process was not straightforward, but Cieran demonstrated remarkable commitment and determination. He worked tirelessly with the finance company and coordinated with his Area Manager to ensure everything progressed as smoothly as possible. His persistence, communication, and willingness to go above and beyond made what could have been a stressful experience feel completely manageable. Collection day was particularly challenging for me due to time constraints, yet Cieran once again exceeded all expectations. He made every possible effort to ensure the handover was convenient and stress-free. I have never experienced a Sales Executive who was willing to collect a customer from home simply to make the process easier. That level of dedication is exceptionally rare and speaks volumes about his character, professionalism, and commitment to customer satisfaction. Cieran also handled every important detail efficiently, including explaining the MOT documentation, arranging the road tax payment, and ensuring every aspect of the handover was completed professionally. His attention to detail meant I could drive away with complete peace of mind. What impressed me most was not only Cieran’s professionalism and knowledge but also his kindness, honesty, patience, and genuine desire to help. His standard of customer service is truly exceptional. He is an outstanding ambassador for SLM Vauxhall Hastings and someone who deserves recognition from senior management. Team members like Cieran are the reason customers return and confidently recommend a dealership to family and friends. I genuinely hope his hard work and dedication are recognised because he has an extremely bright future ahead of him. I will certainly keep him in my prayers and wish him every success in his career. This has been one of the best car-buying experiences I have ever had. From start to finish, the service was professional, knowledgeable, honest, transparent, and genuinely customer-focused. Without hesitation, I award SLM Vauxhall Hastings, and especially Cieran, a well-deserved 5-star rating. When the time comes to upgrade our car, we will definitely return to SLM Vauxhall Hastings, and we will only deal with Cieran. I would highly recommend both the dealership and, in particular, Cieran to anyone looking for outstanding customer service. Thank you, Cieran, for making this such a memorable and enjoyable experience. You truly went above and beyond

  Rimple gagan SLM Vauxhall Hastings
  Response from SLM 2 weeks ago

  Dear Rimple, We are truly grateful that you took the time to share such an incredibly thoughtful review. Reading your feedback means a great deal to everyone at SLM Vauxhall Hastings. We are delighted that your experience exceeded your expectations from your very first enquiry through to collecting your new Vauxhall Astra. Providing honest advice, clear communication and a genuinely customer-focused experience is exactly what we strive for, so it is especially rewarding to know that this was reflected throughout your journey with us. Your recognition of Cieran's dedication is sincerely appreciated. It is clear from your comments just how much his professionalism, patience and commitment meant to you, particularly in overcoming the challenges along the way and ensuring everything was as smooth and stress-free as possible. We will make sure your wonderful feedback is shared with Cieran and our management team, as we know it will mean a great deal to him. We are also incredibly thankful for your kind words about the wider dealership. Knowing that you would confidently recommend us and that you already plan to return in the future is the highest compliment we could receive. Thank you once again for choosing SLM Vauxhall Hastings. We wish you many happy miles in your new Astra and look forward to welcoming you back when the time comes. Kind regards, SLM Vauxhall Hastings

• 
  2 weeks ago

  I've not had to use car dealers a lot in my motoring life, because I've bought second hand or through auctions. This dealership is the one that many of us dream of. Friendly front of house, knowledgeable sales and efficient after care. Great WiFi, comfortable seating area and good coffee. A quick walk around the stock reveals plenty of it. Whoever runs SLM has an eye for detail, long may you be successful

  simon curston SLM Toyota Norwich
  Response from SLM 2 weeks ago

  Dear Simon, Thank you for taking the time to leave such thoughtful feedback. We're absolutely delighted to hear that your experience with SLM Toyota Norwich exceeded your expectations. From the warm welcome you received to the knowledgeable sales team, efficient aftercare and even the comfort of our customer facilities, it's fantastic to know that every aspect of your visit made such a positive impression. Your comments about the attention to detail throughout the dealership are especially appreciated. We work hard to create an environment where customers feel welcome and supported, and it's incredibly rewarding to know that this stood out to you. Thank you once again for your generous recommendation and kind wishes. We truly appreciate your support and look forward to welcoming you back in the future. Kind regards, SLM Toyota Norwich

No reviews available