Reviews from

for SLM

• 
  16 hours ago

  I had a very positive experience when I brought a car back in February. I dealt with Jack, who was very helpful and professional throughout. Nothing was too much trouble. He made the whole experience stress free and positive.

  Emma-lee Thomas SLM Select
  Response from SLM 15 hours ago

  Dear Emma-Lee, Thank you for your excellent five-star review. We're delighted to hear that you had such a positive experience when purchasing your car in February. It's particularly pleasing to know that nothing was too much trouble and that you felt supported throughout the process. Providing a stress-free experience is exactly what we aim for, and your feedback is a great reflection of the service that the team strives to deliver. Jack will be especially pleased to know that his helpful and professional approach contributed to making your car-buying journey such an enjoyable one. Ensuring our customers feel informed, comfortable and valued throughout their purchase is something we take great pride in. Thank you for choosing SLM Select. We hope you're continuing to enjoy your car and look forward to welcoming you back again in the future. Kind regards, SLM Select.

• 
  18 hours ago

  Left our car for a service and first MOT, I had a Toyota Corolla lent for the day, they did an excellent comprehensive job all round & even cleaned the car inside and out, we were well pleased with every aspect thanks.

  Trevor Magnus SLM Toyota Norwich
  Response from SLM 17 hours ago

  Dear Trevor, Thank you for sharing your excellent five-star review. We're delighted to hear that you were so pleased with your recent service and first MOT experience. Providing a courtesy vehicle helps keep our customers moving while their own vehicle is with us, so it's great to know that the loan Corolla was useful during the day. It's particularly rewarding to hear that the extra touches, including cleaning your car inside and out, were appreciated. Our team takes pride in delivering a thorough and professional service, and it's wonderful to know that this was reflected in your visit. Thank you for choosing SLM Toyota Norwich. We appreciate your kind feedback and look forward to assisting you again in the future. Kind regards, SLM Toyota Norwich.

• 
  21 hours ago

  All down to Joe Ballard who was helpful, efficient and friendly throughout the 2 step process of arranging a trade in for my old car and buying a new car on finance

  Derek Brown Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 20 hours ago

  Dear Derek, Thank you for your excellent five-star review. It is great to hear that Joe made the process of trading in your existing vehicle and arranging finance for your new one such a positive experience. Managing both elements smoothly requires attention to detail and good communication, so we're pleased that Joe's helpful, efficient and friendly approach stood out throughout. Purchasing a new vehicle is an important decision, and we're delighted that the process was handled in a way that gave you confidence from start to finish. Thank you for choosing Quest Motor Group. We hope you enjoy your new car and look forward to welcoming you back again in the future. Kind regards, Quest Motor Group.

• 
  21 hours ago

  Bought a Dacia Sondero for our Son. It was a great experience, all the additional Servicing was completed(some in addition). Collins the Sales guy was totally professional polite and a pleasure to do business with. I highly recommend this dealership. Thanks Amy and Eric

  Amy Taylor Dacia Aldershot SMC
  Response from SLM 21 hours ago

  Dear Amy, Thank you for your excellent five-star review. We are delighted to hear that purchasing a Dacia Sandero for your son was such a positive experience and it's wonderful to know that everything was completed to your satisfaction, including the additional work carried out before handover. Collins will be particularly pleased to receive your kind comments. His professionalism and commitment to providing outstanding customer service are qualities we value highly, and we're glad he helped make the process straightforward and enjoyable. Thank you for your recommendation and for choosing Dacia Aldershot SMC. We hope your son enjoys his new car, and we look forward to assisting you again in the future. Kind regards, Dacia Aldershot SMC.

• 
  1 day ago

  My car was with SMC Aldershot for over two weeks and I understand ##s can happen, but the lack of communication throughout the process was extremely disappointing. I repeatedly had to chase updates myself, a lot of promised callbacks never materialised, and I was given multiple assurances regarding workshop dates and completion times that were subsequently missed. The ##s resulted in rental car costs and disruption to my business. Unfortunately, the same communication issues continued during the complaints process, where I again found myself having to follow up for responses and updates. The branch eventually offered £200 goodwill towards my costs, which I accepted. However, having since read other reviews, I was disappointed to see that concerns regarding communication appear to have been raised previously. I hope improvements are made so that future customers receive a better experience.

  S Dacia Aldershot SMC
• 
  1 day ago

  My daughter and I had the pleasure of dealing with Paul in sales when buying a brand news Swift MHEV. He was fantastic, a genuinely personable guy who made the wholebuying a new car experiencehassle-free. We couldn’t recommend Paul highly enough.

  Duncan Shearer Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 day ago

  Dear Duncan, Thank you for taking the time to share your five-star feedback. We are delighted to hear about the excellent experience you and your daughter had with Paul when purchasing your new Swift MHEV. It is wonderful to know that his friendly and personable approach helped make the process straightforward and enjoyable. Your recommendation means a great deal to us, and we will be sure to pass your kind words on to Paul, who will be pleased to know his efforts have been recognised. We hope you enjoy your new Swift MHEV and look forward to welcoming you back to Quest Motor Group again in the future. Kind regards, Quest Motor Group.

• 
  1 day ago

  We recently purchased a vehicle from SLM Vauxhall Hastings and received outstanding service from Cieran throughout the entire process. From the moment I submitted an online enquiry, Cieran went above and beyond by creating a detailed video of the vehicle, walking us through its condition and features, and answering all of our questions promptly and honestly. When we visited the dealership for a test drive, Cieran was equally excellent. He took plenty of time with us, answered every question thoroughly, and made sure we felt comfortable and informed throughout. He also highlighted a couple of items that needed repairing or replacing before collection, and Vauxhall honoured everything that was agreed without hesitation, which gave us great confidence in both Cieran and the dealership. 5 star service from start to finish. Professional, knowledgeable, honest, and genuinely helpful throughout the whole journey. We will definitely be returning to SLM Vauxhall Hastings when it is time to upgrade our vehicle. Highly recommended

  Christos Stylianou SLM Vauxhall Hastings
  Response from SLM 1 day ago

  Dear Christos, Thank you for taking the time to leave such a detailed five-star review. We are thrilled to hear about the exceptional service you received from Cieran during your vehicle purchase. It is fantastic to know that he supported you throughout the process, from your initial enquiry and video presentation through to your visit and vehicle collection, ensuring you felt fully informed and confident at every stage. Your comments regarding Cieran’s professionalism, honesty, and attention to detail are greatly appreciated. We will be delighted to share your feedback with him and the wider team. We hope you enjoy your new vehicle and look forward to assisting you again when the time comes. Kind regards, SLM Vauxhall Hastings.

• 
  2 days ago

  Great experience with Ian and Collins!!

  Lucy Beynon Renault Aldershot SMC
  Response from SLM 1 day ago

  Dear Lucy, Thank you for taking the time to share your five-star feedback. We are delighted to hear that you had a great experience with Ian and Collins at Renault Aldershot SMC. Providing this level of friendly and professional service is exactly what our team aims to deliver, and your kind feedback will be greatly appreciated. We will be sure to share your comments with the team. We look forward to welcoming you back to Renault Aldershot SMC again in the future. Kind regards, Renault Aldershot SMC.

• 
  2 days ago

  Recently bought a car from Quest Motors. Couldn't be happier with the whole experience. Very friendly and very fair. Would thoroughly recommend them.

  Sue Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 day ago

  Dear Sue, Thank you for taking the time to share your five-star review. We are delighted to hear that you had such a positive experience purchasing your car from Quest Motor Group. It is wonderful to know that the team provided a friendly and fair service, making the process an enjoyable one for you. Your recommendation and kind words are greatly appreciated and will be shared with the team. We look forward to welcoming you back to Quest Motor Group again in the future. Kind regards, Quest Motor Group.

• 
  2 days ago Jeremy Weeks Dacia Aldershot SMC
  Response from SLM 1 day ago

  Dear Jeremy, Thank you for taking the time to leave your five-star rating. We are delighted to receive your positive feedback and would love to hear more about what made your experience five-star. Your support is greatly appreciated by the team at Dacia Aldershot SMC. We look forward to welcoming you back again in the future. Kind regards, Dacia Aldershot SMC.

• 
  3 days ago

  good expwrience all allong from reception to organising the new car, Rob went above and beyond to get the car ready and fast for me. for the past 8 years never failed me Quest. happy to have them in Braintree

  Dan Preda Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 days ago

  Dear Dan, Thank you for your continued support and for leaving such a great 5-star review for Quest Motor Group. We’re delighted to hear that you had another positive experience with us and that Rob went above and beyond to ensure your new car was prepared quickly and efficiently. It’s especially rewarding to know we’ve been able to look after you consistently over the past 8 years. Your loyalty and kind words mean a great deal to the whole team, and we’re proud to be part of the Braintree community. Best wishes, Quest Motor Group

• 
  4 days ago

  So far excellent service. Purchased my New Dacia Bigster, Journey spec, from my initial enquiry with Nathalie and follow up with following week, the staff were friendly and attentive, kept me informed with delivery timescale, everything went seamlessly. Nathalie again did the handover and I was very satisfied.

  Stephen Clark Dacia Weybridge SMC
  Response from SLM 3 days ago

  Dear Stephen, Thank you for your excellent 5-star review of Dacia Weybridge SMC. We’re delighted to hear that your experience purchasing your new Dacia Bigster Journey has been such a positive one from start to finish. It’s wonderful to know that Nathalie and the team kept everything running smoothly, kept you updated throughout the delivery process, and ensured your handover experience was a satisfying one. We’ll be sure to pass your kind comments on to Nathalie, who will really appreciate the recognition. We hope you thoroughly enjoy your new Bigster and look forward to welcoming you again in the future. Kind regards, Dacia Weybridge SMC

• 
  4 days ago

  Excellent service from Rob and the team at Quest Motor Group Braintree. Rob was knowledgeable, helpful and courteous throughout the process, making the purchase smooth and stress-free. The staff were friendly and welcoming, and we never felt under pressure. We are delighted with our Suzuki Vitara and would happily recommend Quest Motor Group to friends and family. Thank you again for a great experience

  Brendar Nanziri Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 3 days ago

  Dear Brendar, Thank you for your wonderful 5-star review of Quest Motor Group Suzuki. We’re so pleased to hear that Rob and the wider team provided such a welcoming and supportive experience throughout your purchase. It’s fantastic to know that everything felt smooth and relaxed from start to finish, and that Rob’s knowledge and approach helped make the process stress-free for you. We’re also delighted to hear how happy you are with your new Suzuki Vitara. Your recommendation means a great deal to us, and we truly appreciate your kind comments. We wish you many happy miles in your new car. Best wishes, Quest Motor Group

• 
  4 days ago

  Came all the way from Hertfordshire as had my heart set on a Seat Ibiza anniversary limited edition spec. Throughout my experience with smc both Louanne and luke were extremely helpful in getting the car ready for me to collect yesterday as my friend came with. Louanne and luke worked to get the best price for my part ex. The additional products I was offered which I took out were beneficial to me. If anyone wants to buy a seat or cupra I would 100% recommend Smc motor group Woking and ask for Luke or Louanne

  Josh Gruneberg SMC SEAT Woking
  Response from SLM 3 days ago

  Dear Josh, Thank you for your fantastic 5-star review of SMC SEAT Woking. We’re delighted to hear that your journey from Hertfordshire was worthwhile and that Louanne and Luke helped make your experience such a positive one. It’s great to know the team were able to support you throughout the process, from preparing your Ibiza Anniversary Edition for collection to assisting with your part exchange and helping you find products that suited your needs. We’re sure Louanne and Luke will really appreciate your kind feedback and recommendation. We hope you thoroughly enjoy your new car and look forward to welcoming you back in the future. Kind regards, SMC SEAT Woking

• 
  6 days ago

  Really helpful and nice people - this afternoon Tom (I think that was his name) resurrected my screen display that had gone blank- I was due to go away on holiday so very grateful for his help!

  Patricia Funge Renault Aldershot SMC
  Response from SLM 3 days ago

  Dear Patricia, Thank you for your lovely 5-star review of Renault Aldershot SMC. We’re so pleased to hear the team were able to assist you quickly and get your screen display back up and running before your holiday. It’s great to know you felt well looked after, and we’ll be sure to pass your kind comments on to the team. We hope you had a fantastic trip and look forward to helping you again in the future. Best wishes, Renault Aldershot SMC

• 
  6 days ago

  I’ve been a customer here for many years and four different vehicles. I’ve always felt that I’m treated as a loyal customer. Great service from both Sales and Service.

  Cliff Drew SLM Toyota Uckfield
  Response from SLM 3 days ago

  Dear Cliff, Thank you for your continued loyalty and for taking the time to leave such a wonderful 5-star review for SLM Toyota Uckfield. We’re incredibly grateful for your support over the years and delighted to hear that both our Sales and Service teams have consistently looked after you throughout your ownership journey. Building long-term relationships with our customers is something we truly value, so your feedback means a great deal to us. We look forward to welcoming you back again in the future. Kind regards, SLM Toyota Uckfield

• 
  1 week ago

  We bought a great nearly new Toyota Yaris from Paul at Quest who couldn't have been more helpful. He answered lots of questions when we phoned and even took the time to make a video for us so we knew whether it was worth driving up see the car in person. There was no hard sell and Paul was really nice to deal with. We've waited a few weeks since the puchase before posting in case we had any issues with the car, but it has been great and we're really pleased. Would definitely recommend Quest for a new car, and Paul in particular, if you are looking for a used car.

  Karen Cowling Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 6 days ago

  Dear Karen, Thank you for taking the time to share your excellent five-star review. We are delighted to hear how pleased you are with your Toyota Yaris and that Paul made such a positive impression throughout your purchase journey. Taking the time to answer your questions and provide a personalised video before your visit is exactly the kind of service we strive to deliver. It is particularly rewarding to know that you felt comfortable and well-informed throughout, with no pressure to make a decision. Waiting a few weeks before posting your review and then taking the time to share your experience means a great deal to us, especially knowing that the car has lived up to your expectations. Your recommendation of both Paul and Quest Motor Group is greatly appreciated. We wish you many happy miles in your Yaris and hope to have the opportunity to assist you again in the future. Kind regards, Quest Motor Group.

• 
  1 week ago

  A very pleasant buying experience made even better with the help of Sales Executive Rob. He was efficient and courteous and couldn't do enough for us, and without any hard sell tactics.

  Paul F Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 6 days ago

  Dear Paul, Thank you for your excellent five-star review. We are delighted to hear that your vehicle purchase was such a positive experience and that Rob played such an important part in making the process enjoyable. It is particularly pleasing to know that you felt supported throughout without any pressure. We believe that purchasing a vehicle should be an informed and comfortable experience, and your feedback suggests that Rob delivered exactly that. We appreciate you choosing Quest Motor Group and thank you for sharing your experience. We hope you enjoy your new vehicle and look forward to welcoming you back again in the future. Kind regards, Quest Motor Group.

• 
  1 week ago

  Very helpful and answered all questions. No pressure. Very happy with my car.

  Anne Gunn Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Anne, We're so pleased to hear that you're happy with both your new car and the service you received. Thank you for sharing your five-star review. Buying a vehicle should never feel rushed or pressured, so it's wonderful to know that you felt comfortable throughout the process and had all of your questions answered along the way. Creating that kind of experience is something our team works hard to achieve. Most importantly, we're delighted that you've driven away happy with your car. Thank you for choosing Quest Motor Group, and we hope it brings you many years of enjoyable motoring. Kind regards, Quest Motor Group.

• 
  1 week ago

  Had car MOT/Serviced 16th June 2026, excellent service & thank you so much for the wash & brush up on my car looked liked new I almost didn't recognize it.

  Elizabeth Newton Dacia Weybridge SMC
  Response from SLM 1 week ago

  Dear Elizabeth, We're delighted to receive your wonderful five-star review following your recent service and MOT. It's great to hear that you were so pleased with the experience, and we particularly enjoyed reading your comments about the wash and clean. There's nothing quite like collecting your car and feeling as though it's been given a new lease of life, so we're thrilled that it made such a positive impression. Our team takes pride in looking after every vehicle that comes through our workshop, and it's rewarding to know that the extra attention to detail was appreciated. Thank you for choosing Dacia Weybridge SMC. We look forward to seeing you again when your car is next due a visit. Kind regards, Dacia Weybridge SMC.

• 
  1 week ago

  Returned to SMC after 11 years, Nathalie was so helpful and friendly, she made the whole process so easy, kept me up to date and handover was very straightforward. Loving my new Stepway.

  Sandra McGurk Dacia Weybridge SMC
  Response from SLM 1 week ago

  Dear Sandra, Thank you for taking the time to share your five-star feedback. We are delighted to hear that you chose to return to Dacia Weybridge SMC after 11 years and that Nathalie made your experience such a positive one. It is wonderful to know that her friendly and helpful approach, along with keeping you informed throughout the process, helped make your journey to your new Stepway a smooth and straightforward one. We will be sure to share your kind words with Nathalie, who will be pleased to know her support has been appreciated. We hope you continue to enjoy your new Stepway and look forward to welcoming you back to Dacia Weybridge SMC again in the future. Kind regards, Dacia Weybridge SMC.

• 
  1 week ago

  Fantastic support from Rob from start to finish with the purchase of our new BMW. Very helpful and knowledgeable. Thanks Rob!

  Cobi Guyon Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Cobi, Thank you for taking the time to leave your five-star review. We are so pleased to hear that Rob provided such excellent support throughout the purchase of your new BMW. It is great to know that his knowledge and helpful approach made the experience enjoyable from start to finish. Your feedback will be shared with Rob, and we are sure he will appreciate your kind recognition. We hope you enjoy your new vehicle and look forward to assisting you again in the future. Kind regards, Quest Motor Group.

• 
  1 week ago

  We bought our Dacia brand new in December 2024, and unfortunately our experience with customer service and service appointments has been very disappointing. From day one, the cruise control button did not work. We had several service appointments cancelled because there was no internet or no technician available. The fault was eventually fixed in March 2025, but only after months of ##s and inconvenience. We then booked the car in during March 2026 because the rear-view camera stopped working. We were given an appointment in May, but the repair could not be completed because the master engineer was covering the area on his own. We were then given another appointment for 16 June 2026. After waiting months for the issue to be resolved, we were informed that the engineer had not turned up for work. As a result, the rear-view camera is still not working and the problem remains unresolved. The car itself is fine, but the after-sales service has been extremely frustrating. Repeated ##s, cancelled appointments and poor communication have left us very disappointed. Had we known the level of support we would receive after purchasing the vehicle, we would have seriously reconsidered buying a Dacia

  Mónika Kovács Dacia Aldershot SMC
  Response from SLM 1 day ago

  Dear Mónika, Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience with Dacia Aldershot SMC. We understand the team have contacted you via email to address the points raised. We regret that your experience has not met the level of service you should expect from us, and we hope to have the opportunity to resolve this. Kind regards, Dacia Aldershot SMC.

• 
  1 week ago

  Very, very helpful even though they no longer sell new Lexus cars, had to go to Cambridge for tgat -and they were not at all helpful! Lexus made the wrong choice when they cut back!

  Norman Pearson SLM Lexus Norwich - Approved Service Centre
  Response from SLM 1 week ago

  Dear Norman, Thank you for taking the time to leave us a four-star rating. Whilst we have never been a Lexus new car retailer, we are an approved Lexus Service and Parts Centre. We also supply a range of used Lexus vehicles, including a strong selection of nearly new models. In addition, we maintain excellent relationships within the wider Lexus network, so the team would be very happy to assist you in sourcing your next new Lexus should you require any further support. We look forward to seeing you again in the future. Kind regards, SLM Lexus Norwich.

• 
  1 week ago

  My whole experience was extremely positive, from initial enquiry, through to final handover of my new Alpine A110 GTS car. The entire team were friendly, knowledgeable, professional, supportive of each other and were prepared to go the extra mile, without hesitation, when needed. They displayed an excellent level of customer care, often not experienced elsewhere, and had a genuine passion for the Alpine brand.

  Andy Flowerday Alpine Store Weybridge
  Response from SLM 1 week ago

  Dear Andy, What a pleasure it is to receive such a thoughtful five-star review. From your initial enquiry through to the handover of your new Alpine A110 GTS, we're delighted that every stage of your journey was a positive one. Your comments about the team's professionalism, knowledge and willingness to go the extra mile are particularly rewarding to read. It's also wonderful to hear that the passion our team has for the Alpine brand came across so clearly during your experience. We believe that exceptional customer care comes from genuinely caring about both the cars we represent and the customers we serve, so your feedback means a great deal to us. Thank you for choosing Alpine Store Weybridge. We hope your new Alpine A110 GTS brings you many miles of enjoyment and unforgettable driving experiences. Kind regards, Alpine Store Weybridge.

• 
  1 week ago

  An absolutely appalling experience from a main dealer. I contacted SLM Toyota after my Hilux failed to start, with a computer scan clearly showing two specific immobiliser faults. After calling the dealership to explicitly confirm they could resolve this issue, I had the vehicle towed to their site. The vehicle then sat at their garage for over six weeks. During this entire time, I received zero proactive updates. Every single communication required me to ring and chase them, only to be repeatedly brushed off with the excuse that they were 'very busy.' It was only after another couple of weeks and a formal complaint on my part that I threatened to escalate the situation just to get my own vehicle back. After nearly two months in their possession, the vehicle was returned to me completely unfixed. Shockingly, I took the truck to an independent garage the very next week, and they diagnosed and resolved the immobiliser issue almost immediately. For a main dealer to hold a vehicle for months, offer zero customer service, and fail to fix a fault an independent garage sorted in days is completely unacceptable. I will never use this dealership again, nor will I ever recommend them. Avoid.

  Elliott Knight SLM Toyota Attleborough
  Response from SLM 17 hours ago

  Dear Elliott, Thank you for taking the time to share your feedback. We are sorry to hear that your experience with SLM Toyota Attleborough did not meet your expectations and apologise for the frustration and inconvenience caused. Your comments have been reviewed with the relevant team members. Should you wish to discuss this matter further, please contact us on 01953 458200. Kind regards, SLM Toyota Attleborough.

• 
  1 week ago

  Amazing service from David when purchasing my car.

  florence rose SLM Select
  Response from SLM 1 week ago

  Dear Florence, We're delighted to receive your five-star review and to hear that David provided such amazing service during your car purchase. Whether it's helping customers find the right vehicle or making the buying process as straightforward as possible, the team always strives to deliver a first-class experience. So, we're pleased to know that David's efforts helped make your journey a positive one. Thank you for choosing SLM Select and for taking the time to share your feedback. We hope you're enjoying your new car and wish you many happy miles ahead. Kind regards, SLM Select.

• 
  1 week ago

  We bought the car on May 22, 2026, and paid for it in full. However, we didn’t actually get the car until June 2 because some work needed to be done on it. But as it turned out, the very next day after picking it up, we noticed that the AC hadn't been refilled, even though that had been agreed upon. A couple of days later, we took the car to our mechanic. He hooked it up to the computer for a diagnostic check and immediately found an error code. I called them, explained everything, and we agreed on a fix. Plus, the cigarette lighter wasn't working either. I called and sent an email—basically, I covered all the basesThen I drove over, left the car, and showed them the exact error my mechanic had pointed out. All they did was fix the cigarette lighter; they didn't refill the AC. Instead, they said it would probably have to be done under warranty. I don't get why it should be a warranty issue when it was supposed to be filled from the start as agreed. I even have a video report they sent me detailing what they were going to do to the car, which explicitly mentions that the AC was supposed to be filled. Nobody filled it. Now we have to wait for the warranty department to reply whether they’ll cover it or notOn top of that, I pointed out the error code my mechanic found during the diagnostics. All they did was clear the code, drive around a bit, and say it hadn't come back. How can they just say "it hasn't come back" when it was clearly there in the first place? What’s the point of that kind of "fixjust clearing the code from the computer? That’s not how it works; you're supposed to actually repair the issue from the start.

  Natalija Petrova SLM Select
  Response from SLM 1 week ago

  Dear Natalija, Thank you for taking the time to share your feedback. We are sorry to hear that you have been disappointed with your experience at SLM Select. Regarding the air conditioning, our understanding is that this was discussed during the preparation process, and we appreciate your frustration that this has not yet been fully resolved. As advised, the team have referred this matter to the warranty provider to establish the appropriate course of action and are currently awaiting their response. They will continue to assist in reaching a resolution. With regard to the fault code identified by your mechanic, whilst we appreciate the information provided, as a dealership, the team are required to carry out their own diagnostic procedures to verify any reported faults and determine whether any underlying issue is present. In this case, after conducting their assessment and road test of the vehicle, no active fault was identified at that time. We also understand that the team addressed the cigarette lighter concern during your visit and regret that the outstanding air conditioning matter has affected your overall impression of our service. Customer satisfaction is important to us, and the team remain committed to working with you to resolve any outstanding concerns. We hope to have the opportunity to continue liaising with you and bring this matter to a satisfactory conclusion. Kind regards, SLM Select.

• 
  1 week ago

  We did not have a very positive experience here. We booked a test drive of the new Aygo with Luke, who was polite but basically just handed us the key and send us on our way without explaining anything about the car. Because we knew we wanted the car, we still put a deposit down and were waiting for finance to be approved. During that process, Luke did not respond to emails, when we called, he was mostlyaway from his deskand never called us back even though we were told he would. In the end, the finance was denied, which was also not communicated to us. To clarify, we are not upset about the finance not going through, we know this is up to Toyota themselves and fair enough if they do not feel we have the funds. However, what made us feel uneasy was the total lack of communication from Luke’s side, and the early promises ofyou don’t have to worry about ityou don’t need a guarantoretc. We would have really appreciated knowing up front that it might not go through and would have appreciated not being ignored and actually have someone explain the process and the car to us.

  Clara Kübler SLM Toyota Norwich
  Response from SLM 1 day ago

  Dear Clara, Thank you for taking the time to share your feedback. We are sorry to hear that, on this occasion, your experience with SLM Toyota Norwich did not meet your expectations. Please be assured that your comments are important to us, and we will discuss them with the relevant team members as part of our ongoing commitment to improving our customer service. With regard to the finance application, this process is managed externally and is unfortunately outside of the team's control at dealership level. Additionally, we do not have access to individuals' credit files, which means we're unable to provide upfront credit decisions or results. We appreciate your understanding and thank you again for bringing your experience to our attention. Kind regards, SLM Toyota Norwich.

• 
  2 weeks ago

  Big shout-out to Liam Flint for the exceptional service he provided during the purchase of my BZ4X. Liam went above and beyond to ensure that all my questions regarding the sale were answered. From the very first phone call when I enquired about the vehicle, right through to agreeing the sale and the eventual delivery of the vehicle to my home address, his support was outstanding. I couldn’t praise his professionalism, exceptional customer service, and the patience he showed throughout the entire process enough. Liam is more than a plus to SLM Uckfield.

  Lifewire Quadri SLM Toyota Uckfield
  Response from SLM 2 weeks ago

  Dear Lifewire, Thank you for taking the time to share such a kind and fantastic five-star review. We’re thrilled to hear about the outstanding support you received from Liam throughout your bZ4X purchase. From your first enquiry through to the delivery of your new vehicle, it’s clear that Liam’s professionalism, patience and commitment to keeping you informed made the entire experience a memorable one. Buying a new car should be an exciting journey, and we’re delighted that Liam took the time to answer all your questions and provide the reassurance and guidance you needed along the way. Feedback like yours is a wonderful reflection of the care and dedication that the team bring to every customer interaction. We’ll be sure to share your kind words with Liam, who will be delighted to know how much his efforts were appreciated. Thank you for choosing SLM Toyota Uckfield, and we hope you enjoy every mile in your new bZ4X. Kind regards, SLM Toyota Uckfield.

No reviews available