Reviews from

for Renault SMC

• 
  2 days ago

  Appalling, very unfriendly service reception staff have a basic lack of any customer service. Best avoided.

  john bell Renault Weybridge SMC
  Response from SLM 2 days ago

  Dear John, Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience at Renault Weybridge SMC. We appreciate you bringing your concerns to our attention and understand that you felt the service you received did not meet your expectations. Kind regards, Renault Weybridge SMC

• 
  3 days ago

  Friendly, polite and knowledgable service. A video of the service being carried out was sent directly to my phone so I could see the work as it happened. Good communication before and after from general manager Rob.

  James Taylor Renault Weybridge SMC
  Response from SLM 2 days ago

  Dear James, Thank you for taking the time to leave a five-star review. We’re pleased to hear that you received friendly, polite and knowledgeable service from the team. It’s particularly encouraging to know that the service video gave you a clear view of the work being carried out and that Rob kept you well informed both before and after your visit. We greatly appreciate your feedback. Thank you for choosing Renault Weybridge SMC, and we look forward to welcoming you again in the future. Kind regards, Renault Weybridge SMC

• 
  1 week ago

  The staff at SMC Renault Weybridge are friendly, professional and attentive. I took my Scenic e-tech in to have a service and I mentioned to them that there was a grinding noise coming from the front wheels. In the past I have had mechanics treat me like an idiot when mentioning issues and totally ignore my concerns or coming up with a rubbish reason for an issue, but the staff at SMC listened, investigated and solved the problem, and even sent a video describing what the issue was and how they were solving it. My car will definitely be getting serviced there again, and who knows my next car could be purchased from there too.

  Scott Harverson Renault Weybridge SMC
  Response from SLM 1 week ago

  Dear Scott, Thank you for taking the time to leave such a detailed five-star review. We’re particularly pleased to hear that the team listened carefully to your concerns about the grinding noise and took the time to investigate and resolve the issue. Providing clear explanations throughout the process is important to us, so it’s great to know that the video explaining the problem and the work carried out gave you confidence in the service provided. Your comments about the team being friendly, professional and attentive are greatly appreciated. We’re also delighted to hear that you would choose Renault Weybridge SMC for your future servicing, and we would be pleased to assist you should you decide to purchase your next vehicle with us. Thank you for choosing Renault Weybridge SMC, and we look forward to welcoming you again. Kind regards, Renault Weybridge SMC

• 
  1 week ago

  From the moment we walked in for a test drive to the point of taking away our new Clio our Salesman, Neil Mantel, could not do enough for us. He walked us through the whole process, ensuring we understood everything, no question was too much for him. He would call us with regular updates to keep us informed on progress. Everything went as smooth as silk, and the car delivered very quickly, and I put most of this down to Neil working hard both with us and behind the scenes.

  TechProject64 Renault Aldershot SMC
  Response from SLM 1 week ago

  Thank you for taking the time to leave such a detailed five-star review. It is particularly pleasing to hear how well Neil supported you from your initial test drive through to collecting your new Clio. Keeping you informed throughout the process and ensuring that every question was answered clearly are exactly the standards we aim to provide, so we’re delighted that Neil’s efforts made the experience so straightforward. We’ll be sure to share your kind comments with Neil and the wider team. Thank you for choosing Renault Aldershot SMC, and we hope you thoroughly enjoy your new Clio. Kind regards, Renault Aldershot SMC

• 
  1 week ago

  Very professional experience

  Andrew McCarthy Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Andrew, Thank you for taking the time to leave a five-star review. We’re pleased to know that you found your experience with us professional and that the service you received met your expectations. Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing Renault Aldershot SMC. We hope to welcome you again in the future. Kind regards, Renault Aldershot SMC

• 
  1 week ago

  Came in to fix a rattle in my R5, fantastic service - fixed same day and was able to pick car up later in the day. Really friendly staff.

  Ben Littlestone Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Ben, Thank you for taking the time to leave a five-star review. We’re pleased to hear that we were able to resolve the rattle in your Renault 5 on the same day and arrange a convenient collection later that day. It’s also great to know that you found the team friendly and the service to be of such a high standard. Your feedback is very much appreciated, and we’ll be sure to share your comments with the team. Thank you for choosing Renault Aldershot SMC, and we hope to welcome you back whenever you next require our services. Kind regards, Renault Aldershot SMC

• 
  1 week ago

  Easy process, car arrived on time, excellent handover, thank you.

  Richard Forshaw Renault Weybridge SMC
  Response from SLM 1 week ago

  Dear Richard, Thank you for taking the time to leave a five-star review. It is great to hear that everything went smoothly, from the straightforward purchase process through to the timely arrival of your car. We're particularly pleased that you were happy with the handover and the service provided by the team. Your feedback is very much appreciated, and we hope you enjoy your new Renault. We look forward to welcoming you again in the future. Kind regards, Renault Weybridge SMC

• 
  2 weeks ago

  Much better than the disappointing service we received from Renault Reading.

  Nick Glover Renault Aldershot SMC
  Response from SLM 2 weeks ago

  Dear Nick, Thank you for taking the time to leave a five-star review. We are pleased to know that your experience with Renault Aldershot SMC was a much more positive one. We appreciate that you chose to give us the opportunity to provide the level of service you expected, and it is encouraging to know that we made a positive impression. Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing Renault Aldershot SMC. We look forward to welcoming you again in the future. Kind regards, Renault Aldershot SMC

• 
  2 weeks ago

  Ititially went to Renualt in Reading to order a car and the whole exeprience there was awful! Decided to order another Renault through Aldershot branch and try 2nd time lucky and when i went in i was greeted by Collins Okoli. He is the man you want to see, so professional and friendly and my order of my new Renault Symbioz couldnt have gone anymore smoother. I would highly recommend Aldershot Renault and Collins as they are top class service. Thnak you so much.

  Jonathan Glover Renault Aldershot SMC
  Response from SLM 2 weeks ago

  Dear Jonathan, Thank you for your five-star review and for sharing your experience with us. We are especially pleased that your experience at Renault Aldershot SMC was so different from your previous experience elsewhere. It is excellent to hear that Collins made you feel welcome from the outset and that his professional and friendly approach helped make the purchase of your new Renault Symbioz a smooth and straightforward process. Your recommendation of both Collins and the team means a great deal to us. We will make sure your generous comments are shared with Collins. Thank you for choosing Renault Aldershot SMC, and we hope you thoroughly enjoy your new Renault Symbioz. Kind regards, Renault Aldershot SMC

• 
  2 weeks ago

  Friendly, didn't mind if I asked him to repeat anything, would recommend Andrew

  Michelle Goater Renault Aldershot SMC
  Response from SLM 2 weeks ago

  Dear Michelle, Thank you for taking the time to share your kind feedback. We're delighted to hear that Andrew was friendly, patient and happy to take the time to answer your questions. Making sure our customers feel comfortable and well supported throughout their experience is very important to us, so it's wonderful to know that this was your experience. We'll be sure to share your recommendation and kind comments with Andrew and the wider team. Thank you for choosing Renault Aldershot SMC. We look forward to welcoming you back again in the future. Kind regards, Renault Aldershot SMC

• 
  2 weeks ago

  Did a good job on the car. Strange split location with no signage in the Dealership side about Service, Spare Parts Car Sales etc and limited info about parking.

  Jonathan Greenyer Renault Weybridge SMC
  Response from SLM 2 weeks ago

  Dear Mr Greenyer, Thank you for taking the time to leave your review. We are currently going through a full refit here at Renault Weybridge SMC, both internally and externally. Unfortunately, we are still awaiting the final signage, interior images, and furniture, and hope the site will be much clearer and easier to navigate once the work is complete. We would appreciate the opportunity to speak with you directly to understand more about your experience and which department you visited. If you would be happy to do so, please contact our General Manager on 01932 85502. Once again, thank you for your feedback and for taking the time to share your experience with us. It is genuinely appreciated. Kind regards, Renault Weybridge SMC

• 
  3 weeks ago

  Awful communication, gave me back an unsafe car to drive and didn’t give me a courtesy car when they failed to fix the issue for a month as my car wastoo oldnot sure how this is relevant when they ordered the wrong parts, broke my brake caliper, and took weeks to fix the issue. Will never bring my car here again. The service desk representative didn’t believe anything was wrong with my car and seemed dismissive of my queries. The car was obviously not test driven when I first arrived to get the brakes looked at as it was given back to mefixedand was still faulty. Took me another 2 weeks to get it booked back in even though the brakes didn’t work! Genuinely the worst experience I’ve ever had at a garage and the communication was just so poor, I had to raise a customer complaint and even the complaints department couldn’t get any updates!

  Matthew Swan Renault Aldershot SMC
  Response from SLM 3 weeks ago

  Dear Matthew, Thank you for taking the time to share your feedback. We are sorry to hear that your experience with us did not meet your expectations. We have reviewed the concerns raised, although as we believe the work was carried out approximately 18 months ago, it is unfortunately difficult for us to establish the full circumstances at this stage. We would therefore welcome the opportunity to understand more about your experience and the issues you encountered. We also acknowledge your comments regarding communication and the handling of your concerns. We take this feedback seriously and will ensure it is shared with the relevant members of our team. Should you wish to discuss your experience with us further, we would be happy to hear from you directly. Please contact us on 01252 367300. Kind regards, Renault Aldershot SMC

• 
  3 weeks ago

  Collins okoli was absolutely brilliant. Extremely happy with the service. Thankyou

  Nina Jiwa Renault Aldershot SMC
  Response from SLM 3 weeks ago

  Dear Nina, Thank you for your lovely 5-star review. We’re so pleased to hear that Collins made such a positive impression and that you were happy with the service you received. We really appreciate you taking the time to share your feedback and will make sure Collins sees your kind comments. Kind regards, Renault Aldershot SMC

• 
  3 weeks ago Michelle Legaz Espinosa Renault Aldershot SMC
  Response from SLM 3 weeks ago

  Dear Michelle, Thank you for taking the time to leave Renault Aldershot SMC a 5-star rating. We really appreciate your support and are delighted to know you had a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, Renault Aldershot SMC

• 
  3 weeks ago

  We bought a used Renault Symbioz a couple of months ago and we dealt with Andrew who was really easy to deal with and extremely knowledgeable. We will definitely be back next time we need to change cars. Excellent service.

  Sarah Relph Renault Aldershot SMC
  Response from SLM 3 weeks ago

  Dear Sarah, Thank you for your wonderful 5-star review of Renault Aldershot SMC. We’re delighted to hear that Andrew made your experience of purchasing your Renault Symbioz so straightforward and enjoyable. It’s great to know that his knowledge and approachable manner gave you confidence throughout the process. We’ll be sure to pass your kind feedback on to Andrew, who will be pleased to hear that you’re already planning to return to us in the future. We hope you’re enjoying your Symbioz and wish you many happy miles ahead. Kind regards, Renault Aldershot SMC

• 
  1 month ago

  I had a very complex situation with an insurance claim on a Duster which ended up being written off. Simon at SMC Aldershot was incredibly supportive and helpful in what was quite a stressful time. Subsequently the service from Steve and Sam was excellent and I’m very happy with my Renault Symbioz.

  Coosh 67 Renault Aldershot SMC
  Response from SLM 3 weeks ago

  We're incredibly pleased to hear about your experience with the team. We understand that dealing with an insurance claim and the loss of your Duster must have been a stressful time, so it's particularly rewarding to know that Simon was able to provide such valuable support and reassurance throughout the process. We're also delighted that Steve and Sam continued to provide excellent service and helped make your transition into your new Renault Symbioz such a positive one. Your kind recognition of Simon, Steve and Sam is greatly appreciated, and we'll be sure to share your feedback with the team. Thank you for choosing Renault Aldershot SMC. We hope you enjoy many happy miles in your new Symbioz and look forward to welcoming you again in the future. Kind regards, Renault Aldershot SMC

• 
  1 month ago

  Very Disappointing ExperiencePoor Customer Service and CommunicationWe dropped our car off at Renault Weybridge on **4 August** for a diagnosis of an ongoing issue. Unfortunately, our experience from the moment we arrived was extremely disappointing, particularly in relation to the reception/front-desk customer service. When we arrived, there already seemed to be confusion, as they did not appear to have us properly on their system or fully understand why the vehicle had been brought in. We had to go through again what needed to be investigated and what additional work had been discussed. We left our car with them for **three days without a courtesy carexpecting that this would give them sufficient time to properly investigate our concerns and complete the work that had been agreed. During the process, we specifically discussed an issue with the **alarm systemwhich at that time had been disconnected due to a previous fault. It was agreed that this needed attention. However, when we were told the vehicle was ready and received their final diagnosis stating that everything was fine, we discovered that the alarm issue had simply been **forgotten and had not been dealt with as agreedI found this extremely disappointing and concerning, especially after leaving the vehicle with them for three days. Communication was also very poor throughout. The reception/front-desk staff appeared uninterested and disengaged. Conversations, both face-to-face and over the phone, were very limited. We often felt that they were not properly listening to what we were explaining or making any real effort to discuss our concerns. Their manner came across as bored and uninterested rather than welcoming, professional or helpful. When you leave your vehicle with a main dealership for diagnosis, you expect clear communication, attention to detail and confidence that agreed work will not simply be forgotten. Unfortunately, we did not experience that here. We were also disappointed with the documentation provided at the end. After requesting clear and concrete paperwork regarding the checks carried out and the findings on the vehicle, we did not feel that we received the level of detailed documentation we had expected. Overall, the entire experience felt **flat, confused and poorly communicatedBy the end, we simply had the feeling that we should collect our car and leave rather than continue trying to get clear answers. This has been one of the most disappointing customer-service experiences I have had with a car dealership. The biggest issue for me was not simply the outcome of the diagnosis, but **the lack of engagement, communication and attention to what had been agreed with us as customersUnfortunately, based on this experience, I would not return to Renault Weybridge. The front-desk customer service in particular needs significant improvement in professionalism, communication, listening to customers and making people feel that their concerns are actually being taken seriously.

  Loredana Balan Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Loredana, Thank you for taking the time to share your experience with us. We are genuinely sorry that your visit did not meet your expectations. We take your comments seriously and completely understand why you would feel disappointed with the service you received. This is not the experience we aim to provide, and we certainly don’t want anyone leaving us feeling let down. We will take your feedback on board and use it to look at where we could have communicated better and handled things differently. Thank you again for bringing this to our attention. Please contact us on 01932 855021 if you wish to discuss this further. Kind regards, Renault Weybridge SMC

• 
  1 month ago

  Had a test drive of a Renault 4 with Sam and we loved it, the staff are really friendly, very knowledgeable and a great dealership to deal with.

  Mark Newman Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Mark, It's wonderful to receive such positive feedback. We're delighted to hear that you enjoyed your Renault 4 test drive with Sam and that the experience left such a positive impression. It's particularly pleasing to know that you found the team friendly and knowledgeable, as we always aim to make every visit both welcoming and informative. We'll be sure to share your kind comments with Sam and the wider team. Thank you for recommending Renault Aldershot SMC, and we hope to welcome you back again soon. Kind regards, Renault Aldershot SMC

• 
  1 month ago

  One of the worst places I have been too went for a service in 2025 expecting decent work as they deal with dacia and Renault only to find out the work they carried was all a sham. I got told that filters and sparks plugs where all checked and the health of the car was genrally good . Found by my garage the spark plugs where totally gone and filter too. This takes years to be in this condition so why was it not picked up .

  Michael Corsinii Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Michael, Thank you for taking the time to share your feedback. We are very sorry to hear that you were disappointed with your experience at Renault Aldershot SMC. Unfortunately, we have been unable to identify your visit on our systems. We would like to reassure you that all servicing carried out by our technicians follows the manufacturer's guidelines and service schedules. We would welcome the opportunity to investigate your concerns further. Please contact us directly on 01252 367300, and a member of our team will be happy to assist. Kind regards, Renault Aldershot SMC

• 
  1 month ago

  Super helpful staff. Polite. I was left to look at the vehicles without being badgered, when I was ready to place my order Andrew was very helpful as we went through the process.

  Chris Filewood Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Chris, It's wonderful to receive such positive feedback. We're delighted to hear that you enjoyed a relaxed, no-pressure experience with us. We believe our customers should have the time and space to explore their options, so it's brilliant to know that approach made a positive impression. We're also pleased that Andrew was able to guide you through the ordering process with helpful and professional service. Thank you for taking the time to share your experience. We hope you enjoy your new Renault and look forward to welcoming you back to Renault Aldershot SMC in the future. Kind regards, Renault Aldershot SMC

• 
  1 month ago

  So happy with the service. Nathalie made it so easy and friendly. Thank you so much

  Caroline Greetham Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Caroline, We're so pleased to hear that you had such a positive experience with us. It's brilliant to know that Nathalie made the whole process feel easy and welcoming. Delivering friendly, professional service is something we take great pride in, and we're delighted that she helped make your visit such an enjoyable one. Thank you for taking the time to share your kind feedback. We'll be sure to pass your comments on to Nathalie, and we look forward to welcoming you back to Renault Weybridge SMC in the future. Kind regards, Renault Weybridge SMC

• 
  1 month ago

  We recently purchased a new Dacia Sandero from Neil Mantel at Renault Aldershot and were very impressed by the patience and understanding of Neil. He is an excellent sales person and made the whole experience of buying a car seamless and pleasurable.

  Terry Gibson Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Terry, Thank you for your fantastic 5-star review of Renault Aldershot SMC. We’re delighted to hear that Neil made your experience of purchasing your new Dacia Sandero such an enjoyable one. It’s wonderful to know that Neil’s patience, understanding, and professional approach helped make the entire process feel straightforward and stress-free. We’ll be sure to pass your kind comments on to him, as we know they’ll be greatly appreciated. We hope you enjoy every mile in your new Sandero and look forward to welcoming you back in the future. Kind regards, Renault Aldershot SMC

• 
  1 month ago

  It took 8 calls to the service department before the phone was answered to book in. An offer to call me back when sales answered the phone was not returned. I did not receive a call / text when my car service was finished - I did receive a text with a link to a video of the service inspection which finishes saying I'd be contacted when I could collect my car. Repeated calls to the service department were not answered (I called more than a dozen times across multiple days). After a week I returned to SMC - my car had been completed a week before but the service team 'thought I must have gone on holiday'. Standing in front of the two service desks, I rang the service department number - neither phone rang. I was told one (helpful) gentleman in the corner was training and did not take calls - the others phone ringer was turned off.

  Daniel Hutchings Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Daniel, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience at Renault Weybridge SMC did not meet your expectations. Over the past couple of months, we have unfortunately experienced some staffing challenges. Whilst this affected our ability to answer calls as promptly as we would have liked, we would like to reassure you that our staffing levels have now improved. We are committed to improving our communication and ensuring every customer receives the level of service they deserve. Thank you again for bringing this to our attention. We hope to have the opportunity to restore your confidence in us in the future. Kind regards, Renault Weybridge SMC

• 
  1 month ago

  We are getting very professional support from Andrew at SMC Renault whilst buying our new car.

  Gary Johnson Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Gary, Thank you for taking the time to share your feedback. We're pleased to hear that Andrew has been providing you with professional support throughout the purchase of your new car. Ensuring our customers feel well informed and supported is something we take great pride in. If there's anything we could have done to make your experience a five-star one, we'd be grateful for the opportunity to learn from your feedback. Please don't hesitate to get in touch with us. Thank you for choosing Renault Aldershot SMC, and we hope you enjoy your new car. Kind regards, Renault Aldershot SMC

• 
  1 month ago

  Very good in passing on information and keeping me informed.

  Peter Spriggs Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Peter, We're so grateful that you took the time to share your feedback. It's great to hear that you felt well informed throughout your visit. We know how important clear and timely communication is, so we're delighted that the team kept you updated every step of the way. Thank you for choosing Renault Aldershot SMC. We really appreciate your kind comments and look forward to welcoming you back in the future. Kind regards, Renault Aldershot SMC

• 
  1 month ago

  I have bought several cars from this dealership and have always been happy with the service received. My most recent car had its first service today and Isabelle on the service reception desk was brilliant. Although it took longer than expected due to a recall fault which needed attending to I was kept updated throughout the morning. I highly recommend this dealership and a big thanks and shout out to Isabelle

  Rita Tinney Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Rita, It was a real pleasure to read your review. Thank you for your continued loyalty to Renault Aldershot SMC. Knowing that you've chosen us for several vehicle purchases over the years means a great deal to the team, and we're delighted that you've consistently been happy with the service you've received. We're especially pleased to hear that Isabelle looked after you so well during your recent service visit. Although the recall meant your appointment took a little longer than expected, it's wonderful to know that keeping you updated throughout the morning helped make the experience a positive one. Thank you for your recommendation and for your kind words about Isabelle. We'll be sure to pass your feedback on to her and the rest of the team, who will be delighted to receive it. Kind regards, Renault Aldershot SMC

• 
  1 month ago

  We have always found SMC Aldershot to give concise, timely and clear communication, and to be both helpful and friendly.

  Lisa Stewart Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Lisa, We're incredibly pleased to receive your kind feedback. It's wonderful to hear that you've consistently experienced clear communication, timely service and a friendly, helpful approach from our team. We know how important it is to keep our customers informed every step of the way, so it's especially rewarding to know that this has made such a positive impression. Thank you for taking the time to share your experience and for your continued support. We look forward to welcoming you back to Renault Aldershot SMC in the future. Kind regards, Renault Aldershot SMC

• 
  1 month ago

  Bill was courteous, friendly and very helpful he made the switch over from my old car to the new one with ease.

  Neil Atkins Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Neil, We're so grateful that you took the time to leave us a five-star review. It's wonderful to hear that Bill made the transition from your old car to your new one such a smooth and straightforward experience. We know changing vehicles is an important occasion, and we're pleased that his courteous, friendly and helpful approach ensured everything went with ease. We'll be sure to pass your kind comments on to Bill and the wider team. Thank you for choosing Renault Weybridge SMC, and we wish you many happy miles in your new car. Kind regards, Renault Weybridge SMC

• 
  1 month ago

  Just bought daughters first car from John Walton, an absolute gentleman. Got the perfect used car for her. Service was exceptional from start to finish, highly recommended.

  chris netherton Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Chris, We're incredibly pleased to hear that your daughter's first car purchase was such a positive experience. Buying a first car is a special milestone, so it's wonderful to know that our team helped make the occasion an enjoyable one. We're delighted that John was able to help you find the perfect used car and that you received exceptional service from start to finish. Your recommendation is greatly appreciated, and we'll be sure to pass your kind comments on to John and the rest of the team. We hope your daughter enjoys every mile in her new car, and thank you for choosing Renault Aldershot SMC. Kind regards, Renault Aldershot SMC

• 
  1 month ago

  Thank you to the lovely friendly staff for getting my car serviced so efficiently!

  Anna T Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Anna, We're incredibly pleased to hear about your recent visit. It's wonderful to know that our friendly team made your service experience such a positive one and that everything was completed efficiently. We work hard to make every visit as straightforward and convenient as possible, so your feedback is greatly appreciated. Thank you for taking the time to share your experience. We look forward to welcoming you back to Renault Weybridge SMC in the future. Kind regards, Renault Weybridge SMC

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