Reviews from

for Renault SMC

• 
  4 days ago

  Collins and Andy was really helpful and happy with the excellent service.

  elionay teves Renault Aldershot SMC
  Response from SLM 2 days ago

  Dear Elionay, Thank you for your kind feedback. We’re delighted to hear that Collins and Andy were so helpful and that you received excellent service throughout your experience. We’ll be sure to pass your comments on to them both. We hope to have the pleasure of welcoming you back to Renault Aldershot SMC in the future. Kind regards, Renault Aldershot SMC

• 
  5 days ago

  Found Andrew very helpful, friendly and the whole experience was smooth and efficient. I love my car!

  Helen Robertson-Smith Renault Aldershot SMC
  Response from SLM 2 days ago

  Dear Helen, It’s lovely to hear that you’re enjoying your new car! We’re pleased Andrew made your experience at Renault Aldershot SMC so smooth and straightforward, and that his friendly, helpful approach made a positive impression. We’ll be sure to share your kind words with Andrew. Thank you for choosing us, and we wish you many happy miles in your new car. Kind regards, Renault Aldershot SMC

• 
  5 days ago

  Alfie Davies,at Aldershot Renault Garage, was a lovely young man, explained everything about the car l bought a Renault Captur High spec car, l picked my car up on the 8/10/26 I love my car, Alfie was very professional he’s a credit to your company

  Sarah Brown Renault Aldershot SMC
  Response from SLM 5 days ago

  Dear Sarah, It’s wonderful to hear how pleased you are with your new Renault Captur. Thank you for sharing your experience and for recognising Alfie’s professionalism and the care he took to explain everything clearly. We’re delighted that you felt well supported throughout your purchase and that you’re loving your new car. Alfie will be very pleased to hear your kind words, and we’ll be sure to pass them on. Wishing you many happy miles in your Renault Captur. Kind regards, Renault Aldershot SMC

• 
  6 days ago

  Ordering a new car from SMC Aldershot was frankly a pleasure with the assistance of Andrew one of their Sales team. No question was left unanswered. There was no pressure, and the process was made clear and simple. I will definitely be back if I intend to order another new car from Renault in the future.

  Ray Bolter Renault Aldershot SMC
  Response from SLM 5 days ago

  Dear Ray, Thank you for leaving a five-star review and for sharing your experience of ordering your new car with Andrew. We’re delighted to hear that Andrew made the process such a pleasure, taking the time to answer your questions and explain each step clearly, without any pressure. Ensuring customers feel informed and confident in their decisions is central to the service we strive to deliver. Your intention to return to SMC Aldershot for a future Renault means a great deal to us. We’ll be sure to pass your kind comments on to Andrew and the team. Thank you for choosing Renault Aldershot SMC, and we look forward to supporting you throughout your ownership. Kind regards, Renault Aldershot SMC

• 
  1 week ago

  Absolute worst experience I’ve ever had with a car dealership. I bought a 2.5-year-old Renault Arkana from this branch a year ago. During the sale, I was assured I would receive two keys: one on purchase and the second sent shortly after. Months went by without the key arriving. A year later, after contacting the branch over 10 times, I was told they had lost it. With most of my attempts to contact them being ignored, I raised an official complaint with Renault Head Office. Head Office promised the branch would reach out, but when they did, their initial resolution was absurd: they offered to clone the key if I drove 30 miles to their dealership for my annual service, rather than using my local dealers. Naturally, I declined. Hearing nothing further, I eventually went into the branch in person to force a resolution. They handed me a mobile contractor's details, claiming he could come to me. After a series of broken promises from the contractor to return my calls, he informed me that he doesn't cover my area after all, meaning I would still have to drive to him. Even after I compromised and gave him dates when I would be near his area, he failed to get back to me. A year and a half later, I still do not have a replacement key. The lack of communication and accountability is appalling. I will never buy a Renault again.

  Micah David Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Micah, We are very sorry to read about your experience and completely understand your frustration. The length of time this matter has taken, along with the communication issues you have described, is clearly not the experience we want for our customers. We can confirm that your replacement key is now here at SMC Aldershot. Our Sales Specialist has previously attempted to contact you to let you know that the key had arrived, and it remains here ready for the next steps to be completed. We genuinely want to get this matter resolved for you as soon as possible. To programme the replacement key, we will need your vehicle to come back to SMC Aldershot. We appreciate that this means another journey for you, particularly after the inconvenience you have already experienced, and we will reimburse your fuel costs. Please contact us directly on 01252 367300 so we can arrange a convenient time for you to bring the vehicle in, programme the key and bring this matter to a satisfactory conclusion. Please accept our sincere apologies for the frustration and inconvenience caused. Kind regards, SMC Aldershot

• 
  1 week ago

  Really pleasant service. There was an error on the website that caused problems with my booking, but the team was very understanding and sorted everything out quickly and on time. At the time, this was the only convenient location for me, and I'm glad I chose this service!

  Vlad Nenych Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Vlad, Thank you for leaving a five-star review and sharing your experience with Renault Aldershot SMC. We’re pleased that, despite the initial website booking issue, the team was able to resolve matters quickly and ensure everything ran to schedule. It’s great to know that their understanding and helpful approach made your visit a positive one. We appreciate you choosing us as the most convenient location and are glad we could make the experience worthwhile. We’ll be sure to pass your feedback on to the team. Kind regards, Renault Aldershot SMC

• 
  1 week ago

  Would i buy a car from here?? NO, I took my wife to look at a couple of Dacia Dusters just as a second car / run around. She found one she liked but unfortunately it had a large scratch just behind the petrol filler flap,I asked the salesman if something could be done about it, he in turn asked his manager and the reply was" it's a second hand car we can give you a touch up pen" my response was "it's a £14000 car so no thanks for your generous offer I'll take my business elsewhere, bought a car 2 days later which was newer less miles and in fantastic condition for less money.

  andythewatch Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Andy, Thank you for your feedback. We’re sorry to hear that you were disappointed with your experience. As the vehicle had only recently arrived in stock, the cosmetic damage had not yet been addressed. The team would have been happy to investigate having the scratch repaired, and we apologise that this wasn’t communicated clearly at the time. We understand the importance of presenting our vehicles to a high standard and appreciate you sharing your experience with us. Kind regards, Renault Aldershot SMC

• 
  2 weeks ago

  Booked my Renault in for a service and MOT 9 months after purchasing from SMC. Several electrical faults were present which meant that the car was not ready when I needed it. David went out of his way and organised a loan car and ensured that the relevant work and MOT were carried out asap. David kept me up to date with the process all the way through, and couldn't have been more helpful. Can't thank him enough!

  Sian X Renault Weybridge SMC
  Response from SLM 2 weeks ago

  Dear Sian, Thank you for sharing your five-star experience with us. We’re particularly pleased to hear that David was able to step in and make alternative arrangements when the electrical faults meant your Renault required additional attention. Ensuring you had a loan car and keeping you informed throughout while the necessary work and MOT were completed clearly made a difficult situation much easier to manage. Your kind recognition of David’s efforts is greatly appreciated, and we’ll be sure to pass your comments on to him and the wider team. Thank you for choosing Renault Weybridge SMC, and we look forward to looking after you again in the future. Kind regards, Renault Weybridge SMC

• 
  3 weeks ago

  I was looking for a new or near-new Renault Scenic e-tech but live an hour away from this dealership so called to book an appointment which I got that same morning. Alfie and his colleagues were welcoming, friendly and attentive to my needs with no 'hard sell'. I had a test drive in a demonstrator which I subsequently agreed to buy that same day with a fair part exchange valuation on my old car. I've had the Scenic only a few days but am very pleased with it and have no complaints. Overall, excellent service from SMC Renault Aldershot and from Alfie in particular. Recommended without reservation.

  John O Renault Aldershot SMC
  Response from SLM 3 weeks ago

  Dear John, Thank you for taking the time to leave such a detailed review and for sharing your experience with Alfie and the team. It’s particularly pleasing to hear that, despite travelling from an hour away, you found the team welcoming, attentive and focused on understanding your requirements without any pressure. We’re delighted that the test drive helped you make your decision and that you were happy with the part-exchange valuation. It’s wonderful to know that you are already enjoying your new Renault Scenic E-Tech and that your experience with SMC has been such a positive one. Your recommendation is greatly appreciated, and we’ll be sure to pass your kind comments on to Alfie and the wider team. Thank you for choosing Renault Aldershot SMC. We hope you continue to enjoy your Scenic E-Tech. Kind regards, Renault Aldershot SMC

• 
  3 weeks ago

  Brought a new Dacia Spring. Was seen by Collins very friendly and helpful made sure the family was happy before proceeding with sale. Very polite highly recommend. 2nd time using SMC always polite never pushy wonderful service.

  Nick White Renault Aldershot SMC
  Response from SLM 3 weeks ago

  Dear Nick, Thank you for taking the time to leave a five-star review and for sharing your experience with Collins. We’re particularly pleased to hear that Collins was friendly, helpful and considerate throughout your purchase of your new Dacia Spring. It’s great to know that he took the time to make sure you and your family were happy and comfortable before proceeding, while maintaining the polite and welcoming service you have come to expect from Renault Aldershot SMC. We truly appreciate your continued support as a returning customer and your recommendation. Your kind comments will be shared with Collins and the wider team. Thank you for choosing Renault Aldershot SMC, and we hope you and your family enjoy your new Dacia Spring. Kind regards, Renault Aldershot SMC

• 
  1 month ago Anna Davies Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Anna, Thank you for leaving us a five-star rating. We greatly appreciate your support and are pleased to receive your positive feedback. Thank you for choosing Renault Aldershot SMC. We look forward to welcoming you again in the future. Kind regards, Renault Aldershot SMC

• 
  1 month ago

  I met Neil Mantel at the Renault dealership- Neil was very welcoming - informative and knowledgeable and helpful in helping me to decide what car would suit my needs best. Since purchasing my car Neil has been on the end of the phone if I’ve had any difficulties. Always helpful when I’ve needed it. I would highly recommended Neil to anyone who’s looking to purchase a new car.

  Brian Mayers Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Brian, Thank you for taking the time to leave a five-star review and for recognising the support you received from Neil. It’s particularly pleasing to hear that Neil took the time to understand your requirements and provide helpful, knowledgeable advice when you were choosing your new car. We’re also pleased that he has continued to be on hand since your purchase, providing support whenever you have needed it. Your recommendation means a great deal to Neil and the wider team, and we’ll be sure to pass your kind comments on to him. Thank you for choosing Renault Aldershot SMC, and we hope you continue to enjoy your new car. Kind regards, Renault Aldershot SMC

• 
  1 month ago George Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear George, Thank you for taking the time to leave us a five-star rating. We really appreciate your support and are pleased to receive your positive feedback. Thank you for choosing Renault Aldershot SMC. We look forward to welcoming you again in the future. Kind regards, Renault Aldershot SMC

• 
  1 month ago

  Just wanted to acknowledge the excellent service I have receivedUnfortunately having broken a hip I was unable to take my Renault for its service and MOT. The garage kindly arranged for my car to be collected, the service and MOT completed, and the car returned to me. Not being very technically savvy either, they helped me through remote paymentMany thanks to both David and Martin for their help.

  Valerie Thomas Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Valerie, Thank you for taking the time to leave such a lovely five-star review. We’re very pleased that David and Martin were able to make things easier for you by arranging to collect and return your Renault, while also helping you with the payment process remotely. It’s wonderful to know that their support made what could have been a difficult experience much more straightforward. Your kind words are greatly appreciated, and we’ll be sure to share them with David, Martin and the wider team. Thank you for choosing Renault Weybridge SMC, and we look forward to looking after you again in the future. Kind regards, Renault Weybridge SMC

• 
  1 month ago

  Quick and efficient service while I waited. Kudos to the new car cleaning team - my car was returned to me sparkling which was greatly appreciated.

  Susie Robertson Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Susie, Thank you for taking the time to leave a five-star review. We’re pleased to hear that you found the service quick and efficient, and that the new car cleaning team made such a positive impression. It’s particularly good to know that your car was returned to you sparkling clean and that this was appreciated. Your feedback is greatly valued, and we’ll be sure to share your kind comments with the team. Thank you for choosing Renault Weybridge SMC. We look forward to welcoming you again in the future. Kind regards, Renault Weybridge SMC

• 
  1 month ago

  Andrew has been great help to our recent purchase of a megane e-tech. From reserving stock, explaining finance options, to aligning delivery date plus explain controls on the delivery date, he has been patient with our every newbie questions and thorough in details every step. Thanks Andrew!

  Jacob Sin Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Jacob, Thank you for taking the time to leave a five-star review and for sharing your kind feedback. We’re pleased to hear that Andrew provided such thorough and patient support throughout your purchase of the Megane E-Tech. From reserving the vehicle and discussing the finance options to arranging your delivery and explaining the controls, it’s great to know that he made sure you felt supported at every stage. We’ll be sure to pass your thanks on to Andrew. Thank you for choosing Renault Aldershot SMC, and we hope you enjoy your new Megane E-Tech. Kind regards, Renault Aldershot SMC

• 
  1 month ago

  Appalling, very unfriendly service reception staff have a basic lack of any customer service. Best avoided.

  john bell Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear John, Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience at Renault Weybridge SMC. We appreciate you bringing your concerns to our attention and understand that you felt the service you received did not meet your expectations. Kind regards, Renault Weybridge SMC

• 
  1 month ago

  Friendly, polite and knowledgable service. A video of the service being carried out was sent directly to my phone so I could see the work as it happened. Good communication before and after from general manager Rob.

  James Taylor Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear James, Thank you for taking the time to leave a five-star review. We’re pleased to hear that you received friendly, polite and knowledgeable service from the team. It’s particularly encouraging to know that the service video gave you a clear view of the work being carried out and that Rob kept you well informed both before and after your visit. We greatly appreciate your feedback. Thank you for choosing Renault Weybridge SMC, and we look forward to welcoming you again in the future. Kind regards, Renault Weybridge SMC

• 
  1 month ago

  The staff at SMC Renault Weybridge are friendly, professional and attentive. I took my Scenic e-tech in to have a service and I mentioned to them that there was a grinding noise coming from the front wheels. In the past I have had mechanics treat me like an idiot when mentioning issues and totally ignore my concerns or coming up with a rubbish reason for an issue, but the staff at SMC listened, investigated and solved the problem, and even sent a video describing what the issue was and how they were solving it. My car will definitely be getting serviced there again, and who knows my next car could be purchased from there too.

  Scott Harverson Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Scott, Thank you for taking the time to leave such a detailed five-star review. We’re particularly pleased to hear that the team listened carefully to your concerns about the grinding noise and took the time to investigate and resolve the issue. Providing clear explanations throughout the process is important to us, so it’s great to know that the video explaining the problem and the work carried out gave you confidence in the service provided. Your comments about the team being friendly, professional and attentive are greatly appreciated. We’re also delighted to hear that you would choose Renault Weybridge SMC for your future servicing, and we would be pleased to assist you should you decide to purchase your next vehicle with us. Thank you for choosing Renault Weybridge SMC, and we look forward to welcoming you again. Kind regards, Renault Weybridge SMC

• 
  1 month ago

  From the moment we walked in for a test drive to the point of taking away our new Clio our Salesman, Neil Mantel, could not do enough for us. He walked us through the whole process, ensuring we understood everything, no question was too much for him. He would call us with regular updates to keep us informed on progress. Everything went as smooth as silk, and the car delivered very quickly, and I put most of this down to Neil working hard both with us and behind the scenes.

  TechProject64 Renault Aldershot SMC
  Response from SLM 1 month ago

  Thank you for taking the time to leave such a detailed five-star review. It is particularly pleasing to hear how well Neil supported you from your initial test drive through to collecting your new Clio. Keeping you informed throughout the process and ensuring that every question was answered clearly are exactly the standards we aim to provide, so we’re delighted that Neil’s efforts made the experience so straightforward. We’ll be sure to share your kind comments with Neil and the wider team. Thank you for choosing Renault Aldershot SMC, and we hope you thoroughly enjoy your new Clio. Kind regards, Renault Aldershot SMC

• 
  1 month ago

  Very professional experience

  Andrew McCarthy Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Andrew, Thank you for taking the time to leave a five-star review. We’re pleased to know that you found your experience with us professional and that the service you received met your expectations. Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing Renault Aldershot SMC. We hope to welcome you again in the future. Kind regards, Renault Aldershot SMC

• 
  1 month ago

  Came in to fix a rattle in my R5, fantastic service - fixed same day and was able to pick car up later in the day. Really friendly staff.

  Ben Littlestone Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Ben, Thank you for taking the time to leave a five-star review. We’re pleased to hear that we were able to resolve the rattle in your Renault 5 on the same day and arrange a convenient collection later that day. It’s also great to know that you found the team friendly and the service to be of such a high standard. Your feedback is very much appreciated, and we’ll be sure to share your comments with the team. Thank you for choosing Renault Aldershot SMC, and we hope to welcome you back whenever you next require our services. Kind regards, Renault Aldershot SMC

• 
  1 month ago

  Easy process, car arrived on time, excellent handover, thank you.

  Richard Forshaw Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Richard, Thank you for taking the time to leave a five-star review. It is great to hear that everything went smoothly, from the straightforward purchase process through to the timely arrival of your car. We're particularly pleased that you were happy with the handover and the service provided by the team. Your feedback is very much appreciated, and we hope you enjoy your new Renault. We look forward to welcoming you again in the future. Kind regards, Renault Weybridge SMC

• 
  1 month ago

  Much better than the disappointing service we received from Renault Reading.

  Nick Glover Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Nick, Thank you for taking the time to leave a five-star review. We are pleased to know that your experience with Renault Aldershot SMC was a much more positive one. We appreciate that you chose to give us the opportunity to provide the level of service you expected, and it is encouraging to know that we made a positive impression. Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing Renault Aldershot SMC. We look forward to welcoming you again in the future. Kind regards, Renault Aldershot SMC

• 
  1 month ago

  Ititially went to Renualt in Reading to order a car and the whole exeprience there was awful! Decided to order another Renault through Aldershot branch and try 2nd time lucky and when i went in i was greeted by Collins Okoli. He is the man you want to see, so professional and friendly and my order of my new Renault Symbioz couldnt have gone anymore smoother. I would highly recommend Aldershot Renault and Collins as they are top class service. Thnak you so much.

  Jonathan Glover Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Jonathan, Thank you for your five-star review and for sharing your experience with us. We are especially pleased that your experience at Renault Aldershot SMC was so different from your previous experience elsewhere. It is excellent to hear that Collins made you feel welcome from the outset and that his professional and friendly approach helped make the purchase of your new Renault Symbioz a smooth and straightforward process. Your recommendation of both Collins and the team means a great deal to us. We will make sure your generous comments are shared with Collins. Thank you for choosing Renault Aldershot SMC, and we hope you thoroughly enjoy your new Renault Symbioz. Kind regards, Renault Aldershot SMC

• 
  1 month ago

  Friendly, didn't mind if I asked him to repeat anything, would recommend Andrew

  Michelle Goater Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Michelle, Thank you for taking the time to share your kind feedback. We're delighted to hear that Andrew was friendly, patient and happy to take the time to answer your questions. Making sure our customers feel comfortable and well supported throughout their experience is very important to us, so it's wonderful to know that this was your experience. We'll be sure to share your recommendation and kind comments with Andrew and the wider team. Thank you for choosing Renault Aldershot SMC. We look forward to welcoming you back again in the future. Kind regards, Renault Aldershot SMC

• 
  1 month ago

  Did a good job on the car. Strange split location with no signage in the Dealership side about Service, Spare Parts Car Sales etc and limited info about parking.

  Jonathan Greenyer Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Mr Greenyer, Thank you for taking the time to leave your review. We are currently going through a full refit here at Renault Weybridge SMC, both internally and externally. Unfortunately, we are still awaiting the final signage, interior images, and furniture, and hope the site will be much clearer and easier to navigate once the work is complete. We would appreciate the opportunity to speak with you directly to understand more about your experience and which department you visited. If you would be happy to do so, please contact our General Manager on 01932 85502. Once again, thank you for your feedback and for taking the time to share your experience with us. It is genuinely appreciated. Kind regards, Renault Weybridge SMC

• 
  2 months ago

  Awful communication, gave me back an unsafe car to drive and didn’t give me a courtesy car when they failed to fix the issue for a month as my car wastoo oldnot sure how this is relevant when they ordered the wrong parts, broke my brake caliper, and took weeks to fix the issue. Will never bring my car here again. The service desk representative didn’t believe anything was wrong with my car and seemed dismissive of my queries. The car was obviously not test driven when I first arrived to get the brakes looked at as it was given back to mefixedand was still faulty. Took me another 2 weeks to get it booked back in even though the brakes didn’t work! Genuinely the worst experience I’ve ever had at a garage and the communication was just so poor, I had to raise a customer complaint and even the complaints department couldn’t get any updates!

  Matthew Swan Renault Aldershot SMC
  Response from SLM 2 months ago

  Dear Matthew, Thank you for taking the time to share your feedback. We are sorry to hear that your experience with us did not meet your expectations. We have reviewed the concerns raised, although as we believe the work was carried out approximately 18 months ago, it is unfortunately difficult for us to establish the full circumstances at this stage. We would therefore welcome the opportunity to understand more about your experience and the issues you encountered. We also acknowledge your comments regarding communication and the handling of your concerns. We take this feedback seriously and will ensure it is shared with the relevant members of our team. Should you wish to discuss your experience with us further, we would be happy to hear from you directly. Please contact us on 01252 367300. Kind regards, Renault Aldershot SMC

• 
  2 months ago

  Collins okoli was absolutely brilliant. Extremely happy with the service. Thankyou

  Nina Jiwa Renault Aldershot SMC
  Response from SLM 2 months ago

  Dear Nina, Thank you for your lovely 5-star review. We’re so pleased to hear that Collins made such a positive impression and that you were happy with the service you received. We really appreciate you taking the time to share your feedback and will make sure Collins sees your kind comments. Kind regards, Renault Aldershot SMC

• 
  2 months ago Michelle Legaz Espinosa Renault Aldershot SMC
  Response from SLM 2 months ago

  Dear Michelle, Thank you for taking the time to leave Renault Aldershot SMC a 5-star rating. We really appreciate your support and are delighted to know you had a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, Renault Aldershot SMC

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