Reviews from
for Renault SMC
4.7
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5 Stars
1066
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4 Stars
45
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3 Stars
22
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2 Stars
15
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1 Star
58
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3 days ago
Awful communication, gave me back an unsafe car to drive and didn’t give me a courtesy car when they failed to fix the issue for a month as my car wastoo oldnot sure how this is relevant when they ordered the wrong parts, broke my brake caliper, and took weeks to fix the issue. Will never bring my car here again. The service desk representative didn’t believe anything was wrong with my car and seemed dismissive of my queries. The car was obviously not test driven when I first arrived to get the brakes looked at as it was given back to mefixedand was still faulty. Took me another 2 weeks to get it booked back in even though the brakes didn’t work! Genuinely the worst experience I’ve ever had at a garage and the communication was just so poor, I had to raise a customer complaint and even the complaints department couldn’t get any updates!
Matthew Swan Renault Aldershot SMCResponse from SLM 2 days agoDear Matthew, Thank you for taking the time to share your feedback. We are sorry to hear that your experience with us did not meet your expectations. We have reviewed the concerns raised, although as we believe the work was carried out approximately 18 months ago, it is unfortunately difficult for us to establish the full circumstances at this stage. We would therefore welcome the opportunity to understand more about your experience and the issues you encountered. We also acknowledge your comments regarding communication and the handling of your concerns. We take this feedback seriously and will ensure it is shared with the relevant members of our team. Should you wish to discuss your experience with us further, we would be happy to hear from you directly. Please contact us on 01252 367300. Kind regards, Renault Aldershot SMC
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3 days ago
Collins okoli was absolutely brilliant. Extremely happy with the service. Thankyou
Nina Jiwa Renault Aldershot SMCResponse from SLM 3 days agoDear Nina, Thank you for your lovely 5-star review. We’re so pleased to hear that Collins made such a positive impression and that you were happy with the service you received. We really appreciate you taking the time to share your feedback and will make sure Collins sees your kind comments. Kind regards, Renault Aldershot SMC
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4 days ago Michelle Legaz Espinosa Renault Aldershot SMCResponse from SLM 4 days ago
Dear Michelle, Thank you for taking the time to leave Renault Aldershot SMC a 5-star rating. We really appreciate your support and are delighted to know you had a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, Renault Aldershot SMC
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4 days ago
We bought a used Renault Symbioz a couple of months ago and we dealt with Andrew who was really easy to deal with and extremely knowledgeable. We will definitely be back next time we need to change cars. Excellent service.
Sarah Relph Renault Aldershot SMCResponse from SLM 4 days agoDear Sarah, Thank you for your wonderful 5-star review of Renault Aldershot SMC. We’re delighted to hear that Andrew made your experience of purchasing your Renault Symbioz so straightforward and enjoyable. It’s great to know that his knowledge and approachable manner gave you confidence throughout the process. We’ll be sure to pass your kind feedback on to Andrew, who will be pleased to hear that you’re already planning to return to us in the future. We hope you’re enjoying your Symbioz and wish you many happy miles ahead. Kind regards, Renault Aldershot SMC
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1 week ago
I had a very complex situation with an insurance claim on a Duster which ended up being written off. Simon at SMC Aldershot was incredibly supportive and helpful in what was quite a stressful time. Subsequently the service from Steve and Sam was excellent and I’m very happy with my Renault Symbioz.
Coosh 67 Renault Aldershot SMCResponse from SLM 5 days agoWe're incredibly pleased to hear about your experience with the team. We understand that dealing with an insurance claim and the loss of your Duster must have been a stressful time, so it's particularly rewarding to know that Simon was able to provide such valuable support and reassurance throughout the process. We're also delighted that Steve and Sam continued to provide excellent service and helped make your transition into your new Renault Symbioz such a positive one. Your kind recognition of Simon, Steve and Sam is greatly appreciated, and we'll be sure to share your feedback with the team. Thank you for choosing Renault Aldershot SMC. We hope you enjoy many happy miles in your new Symbioz and look forward to welcoming you again in the future. Kind regards, Renault Aldershot SMC
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1 week ago
Very Disappointing ExperiencePoor Customer Service and CommunicationWe dropped our car off at Renault Weybridge on **4 August** for a diagnosis of an ongoing issue. Unfortunately, our experience from the moment we arrived was extremely disappointing, particularly in relation to the reception/front-desk customer service. When we arrived, there already seemed to be confusion, as they did not appear to have us properly on their system or fully understand why the vehicle had been brought in. We had to go through again what needed to be investigated and what additional work had been discussed. We left our car with them for **three days without a courtesy carexpecting that this would give them sufficient time to properly investigate our concerns and complete the work that had been agreed. During the process, we specifically discussed an issue with the **alarm systemwhich at that time had been disconnected due to a previous fault. It was agreed that this needed attention. However, when we were told the vehicle was ready and received their final diagnosis stating that everything was fine, we discovered that the alarm issue had simply been **forgotten and had not been dealt with as agreedI found this extremely disappointing and concerning, especially after leaving the vehicle with them for three days. Communication was also very poor throughout. The reception/front-desk staff appeared uninterested and disengaged. Conversations, both face-to-face and over the phone, were very limited. We often felt that they were not properly listening to what we were explaining or making any real effort to discuss our concerns. Their manner came across as bored and uninterested rather than welcoming, professional or helpful. When you leave your vehicle with a main dealership for diagnosis, you expect clear communication, attention to detail and confidence that agreed work will not simply be forgotten. Unfortunately, we did not experience that here. We were also disappointed with the documentation provided at the end. After requesting clear and concrete paperwork regarding the checks carried out and the findings on the vehicle, we did not feel that we received the level of detailed documentation we had expected. Overall, the entire experience felt **flat, confused and poorly communicatedBy the end, we simply had the feeling that we should collect our car and leave rather than continue trying to get clear answers. This has been one of the most disappointing customer-service experiences I have had with a car dealership. The biggest issue for me was not simply the outcome of the diagnosis, but **the lack of engagement, communication and attention to what had been agreed with us as customersUnfortunately, based on this experience, I would not return to Renault Weybridge. The front-desk customer service in particular needs significant improvement in professionalism, communication, listening to customers and making people feel that their concerns are actually being taken seriously.
Loredana Balan Renault Weybridge SMCResponse from SLM 1 week agoDear Loredana, Thank you for taking the time to share your experience with us. We are genuinely sorry that your visit did not meet your expectations. We take your comments seriously and completely understand why you would feel disappointed with the service you received. This is not the experience we aim to provide, and we certainly don’t want anyone leaving us feeling let down. We will take your feedback on board and use it to look at where we could have communicated better and handled things differently. Thank you again for bringing this to our attention. Please contact us on 01932 855021 if you wish to discuss this further. Kind regards, Renault Weybridge SMC
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2 weeks ago
Had a test drive of a Renault 4 with Sam and we loved it, the staff are really friendly, very knowledgeable and a great dealership to deal with.
Mark Newman Renault Aldershot SMCResponse from SLM 1 week agoDear Mark, It's wonderful to receive such positive feedback. We're delighted to hear that you enjoyed your Renault 4 test drive with Sam and that the experience left such a positive impression. It's particularly pleasing to know that you found the team friendly and knowledgeable, as we always aim to make every visit both welcoming and informative. We'll be sure to share your kind comments with Sam and the wider team. Thank you for recommending Renault Aldershot SMC, and we hope to welcome you back again soon. Kind regards, Renault Aldershot SMC
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2 weeks ago
One of the worst places I have been too went for a service in 2025 expecting decent work as they deal with dacia and Renault only to find out the work they carried was all a sham. I got told that filters and sparks plugs where all checked and the health of the car was genrally good . Found by my garage the spark plugs where totally gone and filter too. This takes years to be in this condition so why was it not picked up .
Michael Corsinii Renault Aldershot SMCResponse from SLM 1 week agoDear Michael, Thank you for taking the time to share your feedback. We are very sorry to hear that you were disappointed with your experience at Renault Aldershot SMC. Unfortunately, we have been unable to identify your visit on our systems. We would like to reassure you that all servicing carried out by our technicians follows the manufacturer's guidelines and service schedules. We would welcome the opportunity to investigate your concerns further. Please contact us directly on 01252 367300, and a member of our team will be happy to assist. Kind regards, Renault Aldershot SMC
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2 weeks ago
Super helpful staff. Polite. I was left to look at the vehicles without being badgered, when I was ready to place my order Andrew was very helpful as we went through the process.
Chris Filewood Renault Aldershot SMCResponse from SLM 2 weeks agoDear Chris, It's wonderful to receive such positive feedback. We're delighted to hear that you enjoyed a relaxed, no-pressure experience with us. We believe our customers should have the time and space to explore their options, so it's brilliant to know that approach made a positive impression. We're also pleased that Andrew was able to guide you through the ordering process with helpful and professional service. Thank you for taking the time to share your experience. We hope you enjoy your new Renault and look forward to welcoming you back to Renault Aldershot SMC in the future. Kind regards, Renault Aldershot SMC
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2 weeks ago
So happy with the service. Nathalie made it so easy and friendly. Thank you so much
Caroline Greetham Renault Weybridge SMCResponse from SLM 2 weeks agoDear Caroline, We're so pleased to hear that you had such a positive experience with us. It's brilliant to know that Nathalie made the whole process feel easy and welcoming. Delivering friendly, professional service is something we take great pride in, and we're delighted that she helped make your visit such an enjoyable one. Thank you for taking the time to share your kind feedback. We'll be sure to pass your comments on to Nathalie, and we look forward to welcoming you back to Renault Weybridge SMC in the future. Kind regards, Renault Weybridge SMC
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2 weeks ago
We recently purchased a new Dacia Sandero from Neil Mantel at Renault Aldershot and were very impressed by the patience and understanding of Neil. He is an excellent sales person and made the whole experience of buying a car seamless and pleasurable.
Terry Gibson Renault Aldershot SMCResponse from SLM 2 weeks agoDear Terry, Thank you for your fantastic 5-star review of Renault Aldershot SMC. We’re delighted to hear that Neil made your experience of purchasing your new Dacia Sandero such an enjoyable one. It’s wonderful to know that Neil’s patience, understanding, and professional approach helped make the entire process feel straightforward and stress-free. We’ll be sure to pass your kind comments on to him, as we know they’ll be greatly appreciated. We hope you enjoy every mile in your new Sandero and look forward to welcoming you back in the future. Kind regards, Renault Aldershot SMC
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3 weeks ago
It took 8 calls to the service department before the phone was answered to book in. An offer to call me back when sales answered the phone was not returned. I did not receive a call / text when my car service was finished - I did receive a text with a link to a video of the service inspection which finishes saying I'd be contacted when I could collect my car. Repeated calls to the service department were not answered (I called more than a dozen times across multiple days). After a week I returned to SMC - my car had been completed a week before but the service team 'thought I must have gone on holiday'. Standing in front of the two service desks, I rang the service department number - neither phone rang. I was told one (helpful) gentleman in the corner was training and did not take calls - the others phone ringer was turned off.
Daniel Hutchings Renault Weybridge SMCResponse from SLM 3 weeks agoDear Daniel, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience at Renault Weybridge SMC did not meet your expectations. Over the past couple of months, we have unfortunately experienced some staffing challenges. Whilst this affected our ability to answer calls as promptly as we would have liked, we would like to reassure you that our staffing levels have now improved. We are committed to improving our communication and ensuring every customer receives the level of service they deserve. Thank you again for bringing this to our attention. We hope to have the opportunity to restore your confidence in us in the future. Kind regards, Renault Weybridge SMC
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3 weeks ago
We are getting very professional support from Andrew at SMC Renault whilst buying our new car.
Gary Johnson Renault Aldershot SMCResponse from SLM 3 weeks agoDear Gary, Thank you for taking the time to share your feedback. We're pleased to hear that Andrew has been providing you with professional support throughout the purchase of your new car. Ensuring our customers feel well informed and supported is something we take great pride in. If there's anything we could have done to make your experience a five-star one, we'd be grateful for the opportunity to learn from your feedback. Please don't hesitate to get in touch with us. Thank you for choosing Renault Aldershot SMC, and we hope you enjoy your new car. Kind regards, Renault Aldershot SMC
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1 month ago
Very good in passing on information and keeping me informed.
Peter Spriggs Renault Aldershot SMCResponse from SLM 4 weeks agoDear Peter, We're so grateful that you took the time to share your feedback. It's great to hear that you felt well informed throughout your visit. We know how important clear and timely communication is, so we're delighted that the team kept you updated every step of the way. Thank you for choosing Renault Aldershot SMC. We really appreciate your kind comments and look forward to welcoming you back in the future. Kind regards, Renault Aldershot SMC
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1 month ago
I have bought several cars from this dealership and have always been happy with the service received. My most recent car had its first service today and Isabelle on the service reception desk was brilliant. Although it took longer than expected due to a recall fault which needed attending to I was kept updated throughout the morning. I highly recommend this dealership and a big thanks and shout out to Isabelle
Rita Tinney Renault Aldershot SMCResponse from SLM 4 weeks agoDear Rita, It was a real pleasure to read your review. Thank you for your continued loyalty to Renault Aldershot SMC. Knowing that you've chosen us for several vehicle purchases over the years means a great deal to the team, and we're delighted that you've consistently been happy with the service you've received. We're especially pleased to hear that Isabelle looked after you so well during your recent service visit. Although the recall meant your appointment took a little longer than expected, it's wonderful to know that keeping you updated throughout the morning helped make the experience a positive one. Thank you for your recommendation and for your kind words about Isabelle. We'll be sure to pass your feedback on to her and the rest of the team, who will be delighted to receive it. Kind regards, Renault Aldershot SMC
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1 month ago
We have always found SMC Aldershot to give concise, timely and clear communication, and to be both helpful and friendly.
Lisa Stewart Renault Aldershot SMCResponse from SLM 4 weeks agoDear Lisa, We're incredibly pleased to receive your kind feedback. It's wonderful to hear that you've consistently experienced clear communication, timely service and a friendly, helpful approach from our team. We know how important it is to keep our customers informed every step of the way, so it's especially rewarding to know that this has made such a positive impression. Thank you for taking the time to share your experience and for your continued support. We look forward to welcoming you back to Renault Aldershot SMC in the future. Kind regards, Renault Aldershot SMC
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1 month ago
Bill was courteous, friendly and very helpful he made the switch over from my old car to the new one with ease.
Neil Atkins Renault Weybridge SMCResponse from SLM 1 month agoDear Neil, We're so grateful that you took the time to leave us a five-star review. It's wonderful to hear that Bill made the transition from your old car to your new one such a smooth and straightforward experience. We know changing vehicles is an important occasion, and we're pleased that his courteous, friendly and helpful approach ensured everything went with ease. We'll be sure to pass your kind comments on to Bill and the wider team. Thank you for choosing Renault Weybridge SMC, and we wish you many happy miles in your new car. Kind regards, Renault Weybridge SMC
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1 month ago
Just bought daughters first car from John Walton, an absolute gentleman. Got the perfect used car for her. Service was exceptional from start to finish, highly recommended.
chris netherton Renault Aldershot SMCResponse from SLM 1 month agoDear Chris, We're incredibly pleased to hear that your daughter's first car purchase was such a positive experience. Buying a first car is a special milestone, so it's wonderful to know that our team helped make the occasion an enjoyable one. We're delighted that John was able to help you find the perfect used car and that you received exceptional service from start to finish. Your recommendation is greatly appreciated, and we'll be sure to pass your kind comments on to John and the rest of the team. We hope your daughter enjoys every mile in her new car, and thank you for choosing Renault Aldershot SMC. Kind regards, Renault Aldershot SMC
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1 month ago
Thank you to the lovely friendly staff for getting my car serviced so efficiently!
Anna T Renault Weybridge SMCResponse from SLM 1 month agoDear Anna, We're incredibly pleased to hear about your recent visit. It's wonderful to know that our friendly team made your service experience such a positive one and that everything was completed efficiently. We work hard to make every visit as straightforward and convenient as possible, so your feedback is greatly appreciated. Thank you for taking the time to share your experience. We look forward to welcoming you back to Renault Weybridge SMC in the future. Kind regards, Renault Weybridge SMC
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1 month ago
Service for the car went smoothly and with care and attention. Great customer engagement and working with our busy schedules for collection. Thank you
Kim Shamtally Renault Aldershot SMCResponse from SLM 1 month agoDear Kim, It was a pleasure to read your five-star review. We're really pleased to hear that your recent service visit went so smoothly and that you felt your vehicle was looked after with such care and attention. We understand how important flexibility can be, so it's wonderful to know the team was able to work around your busy schedule and make collection as convenient as possible. Your feedback is greatly appreciated, and we'll be sure to share your kind comments with the team. Thank you for choosing Renault Aldershot SMC. We look forward to welcoming you back in the future. Kind regards, Renault Aldershot SMC
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1 month ago
Isabelle, she provides a good service to me, thank you!
Porter Ho Renault Aldershot SMCResponse from SLM 1 month agoDear Porter, We're incredibly pleased to hear about your recent experience. It's lovely to know that Isabelle provided you with such good service. Making every customer feel welcome and well looked after is something our team takes great pride in, so we're delighted that your visit reflected this. We'll be sure to share your kind comments with Isabelle, who will be pleased to know her help made such a positive impression. Thank you for choosing Renault Aldershot SMC. We look forward to welcoming you back in the future. Kind regards, Renault Aldershot SMC
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1 month ago
From the parts department, to the service department, to the workshop, everyone could not have been more helpful. They explained everything in very full detail and went above and beyond to achieve a fantastic result the same day.
Colette Renault Aldershot SMCResponse from SLM 1 month agoDear Colette, Thank you for your wonderful five-star review. It's incredibly rewarding to hear that every department worked together to provide you with such a positive experience. From our Parts and Service teams through to the workshop, everyone is committed to delivering the highest standard of care, so we're delighted that you felt so well supported throughout your visit. We're especially pleased that everything was clearly explained and that the team went above and beyond to achieve such a fantastic result on the same day. Your kind feedback means a great deal to us, and we'll be sure to share it with everyone involved. Thank you for choosing Renault Aldershot SMC. We look forward to welcoming you back whenever you need us. Kind regards, Renault Aldershot SMC
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1 month ago
Isabelle was brilliant. Really helpful and efficient, always have great experience with SMC Aldershot. Thank you!
Keira Bird Renault Aldershot SMCResponse from SLM 1 month agoDear Keira, Thank you for your fantastic five-star review. We're so pleased to hear that you've consistently had such positive experiences with us. It's brilliant to know that Isabelle was able to provide the friendly, efficient service you've come to expect, and we'll be sure to pass your kind comments on to her. Feedback like yours is greatly appreciated and is a wonderful reflection of the commitment our team shows every day to looking after our customers. Thank you for choosing Renault Aldershot SMC. We look forward to seeing you again in the future. Kind regards, Renault Aldershot SMC
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1 month ago
One happy lady giving a highest points to MrJohn Walton. Visited Renault Aldershot today. I am a new owner of Renault and wanted to know how the car working. The place where I purchased my car,unfortunately did not show all possibilities. By now I had a lot of questions,which were sorted out. He also suggested to use Aldershot Renault in the future in any issues. Thank you Mr. J. Walton to spend time with me today. Hope it will the bigging of good relationship with this place.
Urvi Matt Renault Aldershot SMCResponse from SLM 1 month agoDear Urvi, Thank you for taking the time to leave such a wonderful five-star review. We're so pleased that your visit helped you get the most from your new Renault. Taking the time to answer questions and ensuring our customers feel confident with their vehicle is an important part of the service we provide, so it's fantastic to know you left feeling reassured. Your kind words about John will mean a great deal to him. It's brilliant to hear that he took the time to explain your car's features and made you feel welcome. We hope this is the beginning of a long relationship with our team, and we're always here if you need any advice or assistance in the future. Thank you for choosing Renault Aldershot SMC. We look forward to welcoming you back whenever you need us. Kind regards, Renault Aldershot SMC
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1 month ago Steven Higginbotham Renault Aldershot SMCResponse from SLM 1 month ago
Dear Steven, Thank you for taking the time to leave a five-star review. We're pleased to know that you had a positive experience with us. Although you haven't shared any additional comments on this occasion, your five-star rating is greatly appreciated and means a great deal to the team. If you'd like to tell us more about your visit, we'd be delighted to hear your feedback. Thank you for choosing Renault Aldershot SMC, and we look forward to welcoming you back in the future. Kind regards, Renault Aldershot SMC
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1 month ago
Isabelle was looking after us, very friendly and helpful!
Gwendolyn Baechle Renault Aldershot SMCResponse from SLM 1 month agoDear Gwendolyn, Thank you for your fantastic five-star review. We're delighted to hear that Isabelle made such a positive impression during your visit. Providing a friendly, welcoming and helpful experience is something our team is passionate about, so it's wonderful to know you felt so well looked after. Isabelle will be especially pleased to receive your kind comments, and we'll be sure to share your feedback with her. Thank you for choosing Renault Aldershot SMC. We look forward to welcoming you back in the future. Kind regards, Renault Aldershot SMC
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1 month ago
Usually very good service
Kieran O'Keeffe Renault Weybridge SMCResponse from SLM 1 month agoDear Kieran, Thank you for taking the time to leave us a four-star review. We're pleased to hear that you've usually received very good service from our team, and we really appreciate you sharing your feedback. We're always looking for ways to improve, so if there was anything that prevented this visit from being a five-star experience, we'd be grateful to hear your thoughts. Your feedback helps us continue to enhance the service we provide. Thank you for choosing Renault Weybridge SMC. We look forward to welcoming you back again in the future. Kind regards, Renault Weybridge SMC
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1 month ago
John was absolutely superb, looked after me all the way, great customer service. He took the time to build a really nice relationship
caren thomas Renault Aldershot SMCResponse from SLM 1 month agoDear Caren, Thank you for your fantastic five-star review. It's wonderful to hear that you felt so well looked after throughout your visit. Building trust and ensuring every customer feels supported from start to finish is something our team works hard to achieve, so it's especially rewarding to know that this was reflected in your experience. John will be delighted to receive your kind comments. Taking the time to build genuine relationships with customers and delivering outstanding service are qualities we value greatly, and we're pleased he made such a positive impression. Thank you for choosing Renault Aldershot SMC. We hope you enjoy your new vehicle and look forward to welcoming you back in the future. Kind regards, Renault Aldershot SMC
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1 month ago
I upgraded my car six months before the end of my contract after being invited in by Collins Okoli to have my vehicle appraised. From start to finish, the service I received from Collins was excellent. He secured a great price for my car, which not only settled the remaining finance but also left equity in the vehicle, meaning I did not need to put down any deposit to move into a brand new car. His communication throughout the whole process was second to none. He was polite, personal, and there was never any pressure at any stage. It genuinely felt like his only priority was making sure I ended up in the right vehicle, and I definitely believe that was the case. I would have no hesitation in recommending Collins to anyone. In fact, I will likely be looking to upgrade my wife’s car in the coming months, which I probably would not have considered if I had not received such a high level of service. Credit where it is due.
Richard Ellis Renault Aldershot SMCResponse from SLM 1 month agoDear Richard, Thank you for taking the time to leave a five-star review. We're delighted to hear that your recent upgrade experience was such a positive one. Providing honest advice, clear communication and a pressure-free approach is exactly what we aim for, so it's especially rewarding to know that your experience reflected the high standards our team strives to deliver. Collins will be particularly pleased to receive your kind comments. It's fantastic to hear that he helped secure the right outcome for you and made the entire process straightforward from start to finish. Knowing that you've already got us in mind when the time comes to replace your wife's car is a wonderful compliment and means a great deal to us. Thank you for choosing Renault Aldershot SMC and for your recommendation. We look forward to welcoming you back in the future. Kind regards, Renault Aldershot SMC
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1 month ago
Collins okoli was the man, great service, and proper chuffed with my car
olly bryan Renault Aldershot SMCResponse from SLM 1 month agoDear Olly, Thank you for your excellent five-star review. We're delighted to hear that you're so pleased with your new car and that Collins provided such great service throughout your purchase. Helping our customers drive away with a smile is exactly what we aim for, so it's fantastic to know you had such a positive experience. Collins will be especially pleased to read your kind comments. His friendly approach and dedication to delivering outstanding customer service are qualities that are greatly valued by both our team and our customers. Thank you for choosing Renault Aldershot SMC. We wish you many happy miles in your new car and look forward to welcoming you back in the future. Kind regards, Renault Aldershot SMC
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