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for Renault SMC

• 
  4 days ago

  Friendly professional service and great communication.

  Stuart Bambury Renault Aldershot SMC
  Response from SLM 2 days ago

  Dear Stuart, Thank you very much for taking the time to leave a five-star review. We’re delighted to hear that you received friendly and professional service from the team at Renault Aldershot SMC. It’s also great to know that the communication throughout your experience met your expectations, as keeping our customers informed is something we really value. We appreciate your kind feedback and wish you many happy and safe miles ahead. We look forward to welcoming you back again in the future. Kind regards, Renault Aldershot SMC.

• 
  5 days ago

  Excellent sales staff. Parking a bit difficult though

  Rosalie Stephens Renault Weybridge SMC
  Response from SLM 5 days ago

  Dear Rosalie, Thank you very much for your five-star review. We’re delighted to hear that you found the sales staff at Renault Weybridge SMC to be excellent. We also appreciate your feedback regarding the parking and understand it can occasionally be a little challenging during busier times. Your comments are valuable to us and will be noted. Thank you again for your feedback, and we wish you many happy and safe miles ahead. Kind regards, Renault Weybridge SMC.

• 
  1 week ago

  Just wanted to say thankyou to Rebecca ,Aaron and Steve at adershot SMC for their help yesterday .

  Fay Browne Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Fay, Thank you for taking the time to leave us a 5-star review for Renault Aldershot SMC. We’re really pleased to hear that Rebecca, Aaron, and Steve were able to support you and make things straightforward during your visit. It’s always great to know the team’s efforts are appreciated, and we’ll be sure to pass your thanks on to them. Best wishes, Renault Aldershot SMC

• 
  1 week ago

  Excellent service from James and Steve resolving an issue with paintwork quickly and efficiently. Good proactive communication throughout and organised around my availability.

  F Rice Renault Aldershot SMC
  Response from SLM 1 week ago

  Thank you for taking the time to share your experience with Renault Aldershot SMC. We’re really pleased to hear that James and Steve were able to resolve the paintwork concern promptly and keep everything running smoothly around your schedule. It’s great to know their communication and coordination made the process straightforward and convenient for you. We’ll be sure to pass your kind feedback on to them. Best wishes, Renault Aldershot SMC

• 
  1 week ago

  I had a very poor experience with Renault regarding repairs to my van. Each time I brought the van in, I was told the issue had been fixed and that it wasgood to goHowever, the van broke down again the very next day. I was charged around £6,000 the first time and nearly the same amount the second time. Despite spending a total of about £12,000, the van continues to break down and the problem has still not been properly resolved. This cycle of repeated repairs, high charges, and immediate breakdowns is extremely frustrating and unacceptable. The total cost is now close to the value of the van itself, yet I am left with an unreliable vehicle. Based on my experience, I would not recommend this service and would strongly advise others to be cautious before agreeing to expensive repairs without a clear and lasting solution.

  Harry Rulyaan Renault Aldershot SMC
  Response from SLM 5 days ago

  Dear Harry, Thank you for taking the time to leave your review. We are very sorry to hear about your experience with Renault Aldershot SMC. We completely understand how frustrating and concerning this situation must be, particularly given the repeated issues and the level of cost involved. We understand that the team has made every effort to support you with this vehicle and, over several visits, has tried to keep you informed about its overall condition and the multiple issues identified. Recommendations and advice were provided throughout; however, unfortunately the condition of the vehicle has continued to deteriorate, which has now resulted in more significant mechanical failure. We appreciate this is not the outcome you were hoping for, and we are sorry for the inconvenience this has caused. Your feedback is important to us, and we would welcome the opportunity to discuss this further with you to review the situation in more detail. Kind regards, Renault Aldershot SMC.

• 
  2 weeks ago Neal Renault Weybridge SMC
  Response from SLM 2 weeks ago

  Dear Neal, Thank you for taking the time to leave us a 5-star rating for Renault Weybridge SMC. We really appreciate your support and are pleased to know you had a positive experience with us. Best wishes, Renault Weybridge SMC

• 
  2 weeks ago

  Helpful salesperson

  Rosalie Stephens Renault Aldershot SMC
  Response from SLM 2 weeks ago

  Dear Rosalie, Thank you for your 5-star review of Renault Aldershot SMC. We’re so pleased to hear that our team was able to provide you with helpful assistance during your visit. Delivering friendly and supportive service is very important to us, and we truly appreciate your feedback. Kind regards, Renault Aldershot SMC

• 
  2 weeks ago

  I had great service from all the staff at Aldershot Renault. Andrew was so helpful, and took a lot of time to explain all the gadgets, bells and whistles on my Renault 5(fabulous car btw), and was very kind in sorting out paperwork etc. I'd also like to mention Rebecca in the service department, very helpful in making some admin changesand also Allison on reception, who looked after my little dog the whole time I was in there ( nearly 2hrs) so I could focus on the details! What a lovely helpful staff

  Hilary Sadler Renault Aldershot SMC
  Response from SLM 2 weeks ago

  Dear Hilary, Thank you so much for your wonderful five-star review of Renault Aldershot SMC! We’re absolutely delighted to hear about your experience. It’s great to know that Andrew took the time to guide you through all the features of your new Renault 5, it really is a fantastic car and we’re so pleased you’re enjoying it. We’re also thrilled to hear your feedback about Rebecca and Allison. It’s lovely to know that Rebecca was able to assist with your admin changes smoothly, and that Allison made sure both you and your little dog were well looked after during your visit, that personal touch means a lot to us. We truly appreciate your feedback and look forward to welcoming you back again in the future. Enjoy every mile in your new car. Best wishes, Renault Aldershot SMC.

• 
  3 weeks ago

  I recently both sold a car to and purchased a car from this company, and unfortunately the overall experience was very disappointing. John, the salesman, was friendly and pleasant to deal with throughout. However, there were multiple issues that made the process frustrating and, at times, misleading. On at least two occasions, I arranged to view specific cars, only to arrive and be told they were unavailable. Instead, I was shown completely different vehicles. This also happened with the car I intended to purchase. I had paid a deposit and arranged for it to be brought from storage so I could test drive it, yet when I arrived, a differentsimilarcar was presented instead. I later discovered that the car I had placed a deposit on was not available because it was being used by someone driving it elsewhere in the country. This also meant the mileage was inaccurate. In addition, the mileage listed on the website was significantly lower than the actual figure, which was dismissed as awebsite errorI would strongly advise anyone considering buying from here to check the odometer themselves and not rely solely on the online listing. There were further issues with test drives not being honoured despite prior booking, which led us to raise a complaint with management. We were offered a tank of petrol as a goodwill gesture, which felt inadequate given we were in the process of spending £17,000 on a car that was not even available as agreed. In the end, we only proceeded because we were able to negotiate a discount. Finally, after part-exchanging my previous car, I received a parking ticket for it. I had been told the dealership would handle the tax and SORN, but this had not been done. I would strongly recommend ensuring you SORN your vehicle yourself before handing it over. In summary, while John was polite and personable, the overall experience was poorly managed and frustrating. I would not recommend this dealership based on my experience.

  Laura Murphy Renault Aldershot SMC
  Response from SLM 2 weeks ago

  Dear Laura, Thank you for taking the time to share your feedback with your recent experience at Renault Aldershot SMC. We’re pleased to hear that John provided a friendly and personable service throughout your visit, but we’re very sorry to learn that the overall experience did not meet your expectations. The issues you’ve raised around vehicle availability, test drive arrangements, and communication are not reflective of the standard we aim to deliver, and we understand how frustrating this must have been. Regarding the vehicle availability and mileage, while there can occasionally be slight discrepancies due to vehicle movement, this should always be clearly communicated in advance. It’s evident from your experience that this wasn’t handled as well as it should have been, and we apologise for the inconvenience and confusion caused. We also regret that your pre-arranged appointments and test drives were not honoured as expected. This is something we take seriously, and your feedback has been shared with the management team to review our internal processes and prevent similar situations in future. In relation to the parking fine following your part exchange, this is currently being investigated as a priority. We appreciate you bringing this to our attention and will ensure it is resolved appropriately. While we’re glad, we were able to reach an agreement in the end, we recognise that this does not make up for the earlier issues you experienced. Your feedback is invaluable in helping us improve, and we’re sorry that we did not deliver the level of service you rightly expected. If you would be open to discussing this further, please contact us directly so we can ensure everything is fully resolved. Kind regards, Renault Aldershot SMC.

• 
  4 weeks ago

  Thank you David for your attention to detail. Very impressed and refreshingly helpful.

  oliver wharmby Renault Weybridge SMC
  Response from SLM 4 weeks ago

  Dear Oliver, Thank you very much for your fantastic five-star review. We’re delighted to hear that you were so impressed with the service provided by David at Renault Weybridge SMC. It’s great to know that his attention to detail and helpful approach made such a positive impression. We’ll be sure to pass your kind feedback on to him. We wish you many happy and safe miles ahead and look forward to welcoming you back again in the future. Best wishes, Renault Weybridge SMC.

• 
  1 month ago

  I have recently changed my car for a new Renault 4 and I can’t thank Nathalie enough for her help, support and guidance through the whole process. Can highly recommend SMC Weybridge having been a customer for many years.

  Pauline Renault Weybridge SMC
  Response from SLM 4 weeks ago

  Dear Pauline, Thank you so much for taking the time to leave a wonderful five-star review and for your continued loyalty to us at Renault Weybridge SMC over the years. We’re delighted to hear that Nathalie was able to provide such helpful support and guidance throughout your recent car change. It’s great to know she made the whole process a positive experience for you. Your recommendation means a great deal to us. We wish you many happy and safe miles ahead in your new Renault 4 and we look forward to welcoming you back again in the future! Best wishes, Renault Weybridge SMC.

• 
  1 month ago

  Having just bought my fifth car from SMC Renault I thought I should write a review. As always the service provided was first class. Nathalie provided me with all the information I needed to be able to make the right decision as to what model to buy. The whole process ran smoothly and I very quickly took delivery of my Symbioz. I can highly recommend both Nathalie and the dealership.

  Penny Rose Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Penny, Thank you for your wonderful five-star review and for your continued loyalty to us at Renault Weybridge SMC. Purchasing your fifth car with us truly means a great deal, and we really appreciate your ongoing trust. We’re delighted to hear that Nathalie once again provided you with all the information you needed to make the right choice, and that the whole process was smooth from start to finish. Congratulations on your new Symbioz, a fantastic choice! Thank you for your recommendation, and we wish you many happy and safe miles ahead. We look forward to welcoming you back again in the future. Best wishes, Renault Weybridge SMC.

• 
  1 month ago

  Picked up my Renault 5 e-tech! Great service for Nathalie from the original test drive through to the purchase and pick. Mad it all super easy!

  Paul Shade Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Paul, Thank you so much for your fantastic five-star review. We’re delighted to hear that you had such a great experience at Renault Weybridge SMC when collecting your new Renault 5 E-Tech! It’s wonderful to know that Nathalie provided excellent service from your initial test drive right through to handover, making the whole process smooth and easy for you. We wish you many happy and safe miles ahead in your new car and look forward to welcoming you back again in the future. Kind regards, Renault Weybridge SMC.

• 
  1 month ago leeson medhurst Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Leeson, Thank you very much for taking the time to leave us a five-star rating, we truly appreciate it. We’re pleased to see you had a positive experience with us at Renault Aldershot SMC. If you’d like to share any further details about your visit, we’d love to hear what made it a five-star experience for you. Should you need anything at all, please feel free to get in touch, we’re always here to help. We hope to welcome you back again in the future. Best wishes, Renault Aldershot SMC.

• 
  1 month ago

  Great service from Ian and the team at SMC Renault. Made everything as easy as possible so thank you.

  Oliver McVeigh Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Oliver, Thank you so much for your brilliant five-star review. We’re delighted to hear that Ian and the team at Renault Aldershot SMC were able to make everything as easy as possible for you. Your kind words are greatly appreciated, and we’ll be sure to pass your feedback on to Ian and the team. We wish you many happy and safe miles ahead and look forward to welcoming you back again in the future. Best wishes, Renault Aldershot SMC.

• 
  1 month ago

  Great service, bought 2 cars here now. Friendly staff always available to help.

  Nicola Hobbs Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Nicola, Thank you very much for your fantastic five-star review. We’re delighted to hear that you’ve had such great service with us at Renault Aldershot SMC and that you’ve chosen to purchase two cars from us, that really means a lot. It’s wonderful to know that you’ve found the team friendly and always available to help, as that’s exactly the level of service we aim to provide. We wish you many happy and safe miles ahead and look forward to welcoming you back again in the future! Best wishes, Renault Aldershot SMC.

• 
  1 month ago

  Both Todd and Alex have been the consulate car suppliers. We ordered a A290 GTS Plus in January and picked the car up this morning,. Delivery time was less than quoted by some 4-6 weeks, which is a bonus. Very happy with the service provided at this SMC Branch. Thank you Gentlemen, we appreciate your efforts. Andy & Jan

  Andrew Wallace Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Andrew, Thank you for taking the time to leave such a fantastic review. We’re delighted to hear that both Todd and Alex looked after you so well throughout the process, and that your new A290 GTS Plus arrived even earlier than expected, that's always a great bonus! It’s wonderful to know you’re so happy with the service you received and we’ll be sure to pass on your kind words to the team. Wishing you and Jan many happy miles in your new car, and we hope to welcome you back again in the future. Best wishes, Renault Weybridge SMC.

• 
  1 month ago

  Awful customer service. I had to go back 3 times just to get my service, MOT and a bit of investigation work done, all the while it cost me through the nose. Will not be returning.

  Stephanie Hall Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Stephanie, Thank you for taking the time to share your feedback. We are very sorry to hear about your recent experience with us and the inconvenience caused by multiple visits. We understand how frustrating this must have been and this is not the level of service we aim to provide. Your comments are very important to us, and we would like the opportunity to rectify this. Please contact our Aftersales Manager, Richard, on 01252 367300 at your earliest convenience so we can resolve your concerns. Kind regards, Renault Aldershot SMC.

• 
  1 month ago

  My partner recently brought a car off this garage, Neil dealt with us and he was extremely helpful & professional. We were so happy with the service we recieved & would recommend it to anyone looking to purchase a car. Thank you so much Neil we are very happy with our new car!

  B molyneux Renault Aldershot SMC
  Response from SLM 1 month ago

  Hi there, Thank you for taking the time to leave a five star review. We’re delighted to hear that you and your partner had such a positive experience purchasing your car from us at Renault Aldershot SMC. It’s great to know that Neil was able to assist you in a helpful and professional manner and make the process an enjoyable one. Your recommendation really means a lot to the team, and we’ll be sure to pass your kind comments on to Neil. We hope you enjoy many happy miles in your new car and look forward to welcoming you back in the future. Best wishes, Renault Aldershot SMC.

• 
  2 months ago

  Really helpful, easy, clear and transparent process. Nothing was too much trouble. Excellent communication throughout. My car was delivered as arranged. I feel confident to contact SMC in Weybridge if I need any further assistance. Highly recommend. Thank you Bill

  Lisa Steele Renault Weybridge SMC
  Response from SLM 2 months ago

  Dear Lisa, Thank you for taking the time to leave your five-star review. We’re delighted to hear that you found the process helpful, clear and transparent, and that the team made everything easy for you throughout. It’s great to know that Bill kept communication strong and ensured your car was delivered exactly as arranged. Your recommendation means a lot to us, and we’re so pleased you feel confident reaching out to the team at Renault Weybridge SMC if you ever need any further assistance! We hope you enjoy every mile in your new car and look forward to welcoming you back in the future. Best wishes, Renault Weybridge SMC.

• 
  2 months ago

  I was very nervous about buying a new car after driving the same car for the last 30 years and having decided that the Clio would be ideal for me booked a test drive with SMC Weybridge. The whole process from the test drive to ordering and collecting the car was expertly handled by Nathalie who was very informative, reassuring and patient. I was told what products were available with no high pressure sales and was kept informed on the progress of the order. I would highly recommend SMC Weybridge and especially Nathalie who was a pleasure to deal with.

  Stefania Renault Weybridge SMC
  Response from SLM 2 months ago

  Dear Stefania, Thank you for taking the time to leave such a wonderful review. We completely understand that changing cars after 30 years can feel a little daunting, so it’s fantastic to hear that Nathalie was able to make the whole experience feel comfortable and reassuring for you. We’re delighted that from the test drive through to ordering and collecting your new Clio, everything was handled in such an informative and relaxed way. Providing clear guidance without any pressure is exactly the experience we aim to offer all of our customers, so your feedback really means a lot. Thank you for recommending Renault Weybridge SMC. We wish you many happy miles in your new Clio, and we look forward to welcoming you back again in the future. Best wishes, Renault Weybridge SMC.

• 
  2 months ago

  I had a great experience buying my new car with Andrew at Renault Aldershot. He was very friendly, knowledgeable and patient, taking the time to answer all my questions without any pressure. The whole process was smooth and enjoyable, and I’m absolutely delighted with my new car. Thank you so much Andrew!

  Petya Hristova Renault Aldershot SMC
  Response from SLM 2 months ago

  Dear Petya, Thank you for taking the time to leave such a lovely five-star review. We’re delighted to hear about your experience purchasing your new car at Renault Aldershot SMC. It’s brilliant to know that Andrew was friendly, knowledgeable and patient throughout the process, and that he was able to answer all of your questions while making the experience smooth and enjoyable. We will be sure to pass your kind comments on to him. Congratulations on your new car! If there is anything more we can help you with, please don’t hesitate to reach out to our team. Best wishes, Renault Aldershot SMC.

• 
  2 months ago Aswin “Aswin” Vijayakumar Renault Weybridge SMC
  Response from SLM 2 months ago

  Dear Aswin, Thank you for taking the time to leave us a five-star rating. We really appreciate your support and are delighted to see that you had such a positive experience with us at Renault Weybridge SMC. If there is anything more we can assist you with, please don’t hesitate to reach out to our team and we will be more than happy to help. Kind regards, Renault Weybridge SMC.

• 
  2 months ago

  Excellent

  Mena Espinosa Renault Aldershot SMC
  Response from SLM 2 months ago

  Dear Mena, Thank you for taking the time to leave us a five-star review. We’re delighted to hear that you had an excellent experience with us at Renault Aldershot SMC. Your feedback is greatly appreciated and means a lot to the team. We look forward to welcoming you back again in the future, please do not hesitate to reach out if there is anything more that we can do for you. Kind regards, Renault Aldershot SMC.

• 
  2 months ago

  I would highly recommend sam white he was very helpful no pressure to buy he gave us lots of advise overall he was a lovely young man and a credit to SMC Renault, Thank-you stuart and Lorraine Maddox. Love our new car .

  Lorraine Maddox Renault Aldershot SMC
  Response from SLM 2 months ago

  Dear Lorraine, Thank you for taking the time to leave such a kind five-star review. We’re delighted to hear about your experience with Sam White and that he was able to provide helpful advice with no pressure during your visit. It’s great to know you also found him so supportive throughout the process. Thank you to yourself and Stuart for choosing Renault Aldershot SMC. We hope you both enjoy many happy miles in your new car and look forward to welcoming you back again in the future. Best wishes, Renault Aldershot SMC.

• 
  2 months ago

  I bought my first ZOE in 2019 from SMC Aldershot and they have been maintaining it diligently since then. I recently decided to upgrade to a newer ZOE with a larger battery and the team at SMC, especially Andrew J, James, Isabel and Tom were incredibly helpful and patient with me; responding to my many queries and making the final hand-over process so simple. I drove away in my new car very comfortable with the whole process. Thank you.

  Paul Ginever Renault Aldershot SMC
  Response from SLM 2 months ago

  Dear Paul, Thank you so much for your five-star review and for your continued loyalty since 2019. We’re delighted to hear that your original ZOE has been well looked after over the years and that you chose to upgrade again with us at Renault Aldershot SMC. It’s great to know that Andrew, James, Isabel and Tom were able to support you throughout the process, answering your questions and ensuring the handover of your new ZOE was simple and stress-free. We always aim to make our customers feel completely comfortable and confident when driving away, so your comments are wonderful to read. We wish you many happy miles in your new ZOE and look forward to seeing you back in the future! Many thanks, Renault Aldershot SMC.

• 
  2 months ago

  Andrew Jamison as a salesman he goes out of his way to make sure that the whole process of buying a car is so easy. Thank you well done.

  Stephen Brown Renault Aldershot SMC
  Response from SLM 2 months ago

  Dear Stephen, Thank you for taking the time to leave a five-star review for Renault Aldershot SMC. We are very pleased to learn that Andrew Jamison ensured your car buying experience was handled in such a smooth and straightforward manner. Providing a professional, attentive and efficient service is something we place great importance on! Your feedback is greatly appreciated and we look forward to welcoming you back in the future. Kind regards, Renault Aldershot SMC.

• 
  2 months ago

  Very friendly, very helpful and very kind gentleman That dealt with me, will definitely recommend Renault Weybridge to anyone

  Rachel Woods Renault Weybridge SMC
  Response from SLM 2 months ago

  Dear Rachel, Thank you so much for your taking the time to leave a five-star review. We’re delighted to hear that you found the team at Renault Weybridge SMC so friendly, helpful and kind. It’s wonderful to know you felt well looked after, as that is exactly the experience we want every customer to have. Your recommendation really does mean a great deal to us. We look forward to welcoming you back again in the future. Please do not hesitate to reach out if there is anything more that we can do for you. Best wishes, Renault Weybridge SMC.

• 
  2 months ago

  Bought new car after discussing with Alex. Excellent, responsive and very helpful service and everything sorted quickly and efficiently. Highly recommend.

  Jon Green Renault Weybridge SMC
  Response from SLM 2 months ago

  Dear Jon, Thank you for your brilliant five-star review. We’re delighted to hear that you had such a positive experience purchasing your new car with Alex. It’s great to know you found the service excellent, helpful and efficient. We really appreciate your recommendation and look forward to welcoming you back again in the future. Enjoy your new car. Many thanks, Renault Weybridge SMC.

• 
  2 months ago

  Got my third Renault Captur on PCP a couple of weeks ago. I love the car and it was a seamless process. John was great throughout, and even helped me facilitate a refund from the service department from an accidental charge.

  Rebecca Mullins Renault Aldershot SMC
  Response from SLM 2 months ago

  Dear Rebecca, Thank you for your five-star review and for choosing to purchase your third Renault Captur with us! We’re delighted to hear how much you’re loving the car and that the whole process was seamless for you. It’s wonderful to know that John looked after you so well throughout and was able to step in and help resolve the accidental charge with the service department. We always aim to make sure everything is handled smoothly, so we’re pleased that was sorted quickly for you. Thank you again for your feedback. We look forward to welcoming you back for many more Capturs in the future. Kind regards, Renault Aldershot SMC.

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