Reviews from
for Renault SMC
4.7
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5 Stars
1085
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4 Stars
44
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3 Stars
23
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2 Stars
15
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1 Star
59
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10 hours ago
Booked my Renault in for a service and MOT 9 months after purchasing from SMC. Several electrical faults were present which meant that the car was not ready when I needed it. David went out of his way and organised a loan car and ensured that the relevant work and MOT were carried out asap. David kept me up to date with the process all the way through, and couldn't have been more helpful. Can't thank him enough!
Sian X Renault Weybridge SMCResponse from SLM 7 hours agoDear Sian, Thank you for sharing your five-star experience with us. We’re particularly pleased to hear that David was able to step in and make alternative arrangements when the electrical faults meant your Renault required additional attention. Ensuring you had a loan car and keeping you informed throughout while the necessary work and MOT were completed clearly made a difficult situation much easier to manage. Your kind recognition of David’s efforts is greatly appreciated, and we’ll be sure to pass your comments on to him and the wider team. Thank you for choosing Renault Weybridge SMC, and we look forward to looking after you again in the future. Kind regards, Renault Weybridge SMC
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2 days ago
I was looking for a new or near-new Renault Scenic e-tech but live an hour away from this dealership so called to book an appointment which I got that same morning. Alfie and his colleagues were welcoming, friendly and attentive to my needs with no 'hard sell'. I had a test drive in a demonstrator which I subsequently agreed to buy that same day with a fair part exchange valuation on my old car. I've had the Scenic only a few days but am very pleased with it and have no complaints. Overall, excellent service from SMC Renault Aldershot and from Alfie in particular. Recommended without reservation.
John O Renault Aldershot SMCResponse from SLM 1 day agoDear John, Thank you for taking the time to leave such a detailed review and for sharing your experience with Alfie and the team. It’s particularly pleasing to hear that, despite travelling from an hour away, you found the team welcoming, attentive and focused on understanding your requirements without any pressure. We’re delighted that the test drive helped you make your decision and that you were happy with the part-exchange valuation. It’s wonderful to know that you are already enjoying your new Renault Scenic E-Tech and that your experience with SMC has been such a positive one. Your recommendation is greatly appreciated, and we’ll be sure to pass your kind comments on to Alfie and the wider team. Thank you for choosing Renault Aldershot SMC. We hope you continue to enjoy your Scenic E-Tech. Kind regards, Renault Aldershot SMC
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1 week ago
Brought a new Dacia Spring. Was seen by Collins very friendly and helpful made sure the family was happy before proceeding with sale. Very polite highly recommend. 2nd time using SMC always polite never pushy wonderful service.
Nick White Renault Aldershot SMCResponse from SLM 6 days agoDear Nick, Thank you for taking the time to leave a five-star review and for sharing your experience with Collins. We’re particularly pleased to hear that Collins was friendly, helpful and considerate throughout your purchase of your new Dacia Spring. It’s great to know that he took the time to make sure you and your family were happy and comfortable before proceeding, while maintaining the polite and welcoming service you have come to expect from Renault Aldershot SMC. We truly appreciate your continued support as a returning customer and your recommendation. Your kind comments will be shared with Collins and the wider team. Thank you for choosing Renault Aldershot SMC, and we hope you and your family enjoy your new Dacia Spring. Kind regards, Renault Aldershot SMC
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1 week ago Anna Davies Renault Aldershot SMCResponse from SLM 1 week ago
Dear Anna, Thank you for leaving us a five-star rating. We greatly appreciate your support and are pleased to receive your positive feedback. Thank you for choosing Renault Aldershot SMC. We look forward to welcoming you again in the future. Kind regards, Renault Aldershot SMC
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1 week ago
I met Neil Mantel at the Renault dealership- Neil was very welcoming - informative and knowledgeable and helpful in helping me to decide what car would suit my needs best. Since purchasing my car Neil has been on the end of the phone if I’ve had any difficulties. Always helpful when I’ve needed it. I would highly recommended Neil to anyone who’s looking to purchase a new car.
Brian Mayers Renault Aldershot SMCResponse from SLM 1 week agoDear Brian, Thank you for taking the time to leave a five-star review and for recognising the support you received from Neil. It’s particularly pleasing to hear that Neil took the time to understand your requirements and provide helpful, knowledgeable advice when you were choosing your new car. We’re also pleased that he has continued to be on hand since your purchase, providing support whenever you have needed it. Your recommendation means a great deal to Neil and the wider team, and we’ll be sure to pass your kind comments on to him. Thank you for choosing Renault Aldershot SMC, and we hope you continue to enjoy your new car. Kind regards, Renault Aldershot SMC
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2 weeks ago George Renault Aldershot SMCResponse from SLM 2 weeks ago
Dear George, Thank you for taking the time to leave us a five-star rating. We really appreciate your support and are pleased to receive your positive feedback. Thank you for choosing Renault Aldershot SMC. We look forward to welcoming you again in the future. Kind regards, Renault Aldershot SMC
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2 weeks ago
Just wanted to acknowledge the excellent service I have receivedUnfortunately having broken a hip I was unable to take my Renault for its service and MOT. The garage kindly arranged for my car to be collected, the service and MOT completed, and the car returned to me. Not being very technically savvy either, they helped me through remote paymentMany thanks to both David and Martin for their help.
Valerie Thomas Renault Weybridge SMCResponse from SLM 2 weeks agoDear Valerie, Thank you for taking the time to leave such a lovely five-star review. We’re very pleased that David and Martin were able to make things easier for you by arranging to collect and return your Renault, while also helping you with the payment process remotely. It’s wonderful to know that their support made what could have been a difficult experience much more straightforward. Your kind words are greatly appreciated, and we’ll be sure to share them with David, Martin and the wider team. Thank you for choosing Renault Weybridge SMC, and we look forward to looking after you again in the future. Kind regards, Renault Weybridge SMC
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2 weeks ago
Quick and efficient service while I waited. Kudos to the new car cleaning team - my car was returned to me sparkling which was greatly appreciated.
Susie Robertson Renault Weybridge SMCResponse from SLM 2 weeks agoDear Susie, Thank you for taking the time to leave a five-star review. We’re pleased to hear that you found the service quick and efficient, and that the new car cleaning team made such a positive impression. It’s particularly good to know that your car was returned to you sparkling clean and that this was appreciated. Your feedback is greatly valued, and we’ll be sure to share your kind comments with the team. Thank you for choosing Renault Weybridge SMC. We look forward to welcoming you again in the future. Kind regards, Renault Weybridge SMC
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2 weeks ago
Andrew has been great help to our recent purchase of a megane e-tech. From reserving stock, explaining finance options, to aligning delivery date plus explain controls on the delivery date, he has been patient with our every newbie questions and thorough in details every step. Thanks Andrew!
Jacob Sin Renault Aldershot SMCResponse from SLM 2 weeks agoDear Jacob, Thank you for taking the time to leave a five-star review and for sharing your kind feedback. We’re pleased to hear that Andrew provided such thorough and patient support throughout your purchase of the Megane E-Tech. From reserving the vehicle and discussing the finance options to arranging your delivery and explaining the controls, it’s great to know that he made sure you felt supported at every stage. We’ll be sure to pass your thanks on to Andrew. Thank you for choosing Renault Aldershot SMC, and we hope you enjoy your new Megane E-Tech. Kind regards, Renault Aldershot SMC
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3 weeks ago
Appalling, very unfriendly service reception staff have a basic lack of any customer service. Best avoided.
john bell Renault Weybridge SMCResponse from SLM 3 weeks agoDear John, Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience at Renault Weybridge SMC. We appreciate you bringing your concerns to our attention and understand that you felt the service you received did not meet your expectations. Kind regards, Renault Weybridge SMC
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3 weeks ago
Friendly, polite and knowledgable service. A video of the service being carried out was sent directly to my phone so I could see the work as it happened. Good communication before and after from general manager Rob.
James Taylor Renault Weybridge SMCResponse from SLM 3 weeks agoDear James, Thank you for taking the time to leave a five-star review. We’re pleased to hear that you received friendly, polite and knowledgeable service from the team. It’s particularly encouraging to know that the service video gave you a clear view of the work being carried out and that Rob kept you well informed both before and after your visit. We greatly appreciate your feedback. Thank you for choosing Renault Weybridge SMC, and we look forward to welcoming you again in the future. Kind regards, Renault Weybridge SMC
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3 weeks ago
The staff at SMC Renault Weybridge are friendly, professional and attentive. I took my Scenic e-tech in to have a service and I mentioned to them that there was a grinding noise coming from the front wheels. In the past I have had mechanics treat me like an idiot when mentioning issues and totally ignore my concerns or coming up with a rubbish reason for an issue, but the staff at SMC listened, investigated and solved the problem, and even sent a video describing what the issue was and how they were solving it. My car will definitely be getting serviced there again, and who knows my next car could be purchased from there too.
Scott Harverson Renault Weybridge SMCResponse from SLM 3 weeks agoDear Scott, Thank you for taking the time to leave such a detailed five-star review. We’re particularly pleased to hear that the team listened carefully to your concerns about the grinding noise and took the time to investigate and resolve the issue. Providing clear explanations throughout the process is important to us, so it’s great to know that the video explaining the problem and the work carried out gave you confidence in the service provided. Your comments about the team being friendly, professional and attentive are greatly appreciated. We’re also delighted to hear that you would choose Renault Weybridge SMC for your future servicing, and we would be pleased to assist you should you decide to purchase your next vehicle with us. Thank you for choosing Renault Weybridge SMC, and we look forward to welcoming you again. Kind regards, Renault Weybridge SMC
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4 weeks ago
From the moment we walked in for a test drive to the point of taking away our new Clio our Salesman, Neil Mantel, could not do enough for us. He walked us through the whole process, ensuring we understood everything, no question was too much for him. He would call us with regular updates to keep us informed on progress. Everything went as smooth as silk, and the car delivered very quickly, and I put most of this down to Neil working hard both with us and behind the scenes.
TechProject64 Renault Aldershot SMCResponse from SLM 3 weeks agoThank you for taking the time to leave such a detailed five-star review. It is particularly pleasing to hear how well Neil supported you from your initial test drive through to collecting your new Clio. Keeping you informed throughout the process and ensuring that every question was answered clearly are exactly the standards we aim to provide, so we’re delighted that Neil’s efforts made the experience so straightforward. We’ll be sure to share your kind comments with Neil and the wider team. Thank you for choosing Renault Aldershot SMC, and we hope you thoroughly enjoy your new Clio. Kind regards, Renault Aldershot SMC
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4 weeks ago
Very professional experience
Andrew McCarthy Renault Aldershot SMCResponse from SLM 3 weeks agoDear Andrew, Thank you for taking the time to leave a five-star review. We’re pleased to know that you found your experience with us professional and that the service you received met your expectations. Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing Renault Aldershot SMC. We hope to welcome you again in the future. Kind regards, Renault Aldershot SMC
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4 weeks ago
Came in to fix a rattle in my R5, fantastic service - fixed same day and was able to pick car up later in the day. Really friendly staff.
Ben Littlestone Renault Aldershot SMCResponse from SLM 4 weeks agoDear Ben, Thank you for taking the time to leave a five-star review. We’re pleased to hear that we were able to resolve the rattle in your Renault 5 on the same day and arrange a convenient collection later that day. It’s also great to know that you found the team friendly and the service to be of such a high standard. Your feedback is very much appreciated, and we’ll be sure to share your comments with the team. Thank you for choosing Renault Aldershot SMC, and we hope to welcome you back whenever you next require our services. Kind regards, Renault Aldershot SMC
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1 month ago
Easy process, car arrived on time, excellent handover, thank you.
Richard Forshaw Renault Weybridge SMCResponse from SLM 4 weeks agoDear Richard, Thank you for taking the time to leave a five-star review. It is great to hear that everything went smoothly, from the straightforward purchase process through to the timely arrival of your car. We're particularly pleased that you were happy with the handover and the service provided by the team. Your feedback is very much appreciated, and we hope you enjoy your new Renault. We look forward to welcoming you again in the future. Kind regards, Renault Weybridge SMC
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1 month ago
Much better than the disappointing service we received from Renault Reading.
Nick Glover Renault Aldershot SMCResponse from SLM 1 month agoDear Nick, Thank you for taking the time to leave a five-star review. We are pleased to know that your experience with Renault Aldershot SMC was a much more positive one. We appreciate that you chose to give us the opportunity to provide the level of service you expected, and it is encouraging to know that we made a positive impression. Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing Renault Aldershot SMC. We look forward to welcoming you again in the future. Kind regards, Renault Aldershot SMC
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1 month ago
Ititially went to Renualt in Reading to order a car and the whole exeprience there was awful! Decided to order another Renault through Aldershot branch and try 2nd time lucky and when i went in i was greeted by Collins Okoli. He is the man you want to see, so professional and friendly and my order of my new Renault Symbioz couldnt have gone anymore smoother. I would highly recommend Aldershot Renault and Collins as they are top class service. Thnak you so much.
Jonathan Glover Renault Aldershot SMCResponse from SLM 1 month agoDear Jonathan, Thank you for your five-star review and for sharing your experience with us. We are especially pleased that your experience at Renault Aldershot SMC was so different from your previous experience elsewhere. It is excellent to hear that Collins made you feel welcome from the outset and that his professional and friendly approach helped make the purchase of your new Renault Symbioz a smooth and straightforward process. Your recommendation of both Collins and the team means a great deal to us. We will make sure your generous comments are shared with Collins. Thank you for choosing Renault Aldershot SMC, and we hope you thoroughly enjoy your new Renault Symbioz. Kind regards, Renault Aldershot SMC
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1 month ago
Friendly, didn't mind if I asked him to repeat anything, would recommend Andrew
Michelle Goater Renault Aldershot SMCResponse from SLM 1 month agoDear Michelle, Thank you for taking the time to share your kind feedback. We're delighted to hear that Andrew was friendly, patient and happy to take the time to answer your questions. Making sure our customers feel comfortable and well supported throughout their experience is very important to us, so it's wonderful to know that this was your experience. We'll be sure to share your recommendation and kind comments with Andrew and the wider team. Thank you for choosing Renault Aldershot SMC. We look forward to welcoming you back again in the future. Kind regards, Renault Aldershot SMC
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1 month ago
Did a good job on the car. Strange split location with no signage in the Dealership side about Service, Spare Parts Car Sales etc and limited info about parking.
Jonathan Greenyer Renault Weybridge SMCResponse from SLM 1 month agoDear Mr Greenyer, Thank you for taking the time to leave your review. We are currently going through a full refit here at Renault Weybridge SMC, both internally and externally. Unfortunately, we are still awaiting the final signage, interior images, and furniture, and hope the site will be much clearer and easier to navigate once the work is complete. We would appreciate the opportunity to speak with you directly to understand more about your experience and which department you visited. If you would be happy to do so, please contact our General Manager on 01932 85502. Once again, thank you for your feedback and for taking the time to share your experience with us. It is genuinely appreciated. Kind regards, Renault Weybridge SMC
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1 month ago
Awful communication, gave me back an unsafe car to drive and didn’t give me a courtesy car when they failed to fix the issue for a month as my car wastoo oldnot sure how this is relevant when they ordered the wrong parts, broke my brake caliper, and took weeks to fix the issue. Will never bring my car here again. The service desk representative didn’t believe anything was wrong with my car and seemed dismissive of my queries. The car was obviously not test driven when I first arrived to get the brakes looked at as it was given back to mefixedand was still faulty. Took me another 2 weeks to get it booked back in even though the brakes didn’t work! Genuinely the worst experience I’ve ever had at a garage and the communication was just so poor, I had to raise a customer complaint and even the complaints department couldn’t get any updates!
Matthew Swan Renault Aldershot SMCResponse from SLM 1 month agoDear Matthew, Thank you for taking the time to share your feedback. We are sorry to hear that your experience with us did not meet your expectations. We have reviewed the concerns raised, although as we believe the work was carried out approximately 18 months ago, it is unfortunately difficult for us to establish the full circumstances at this stage. We would therefore welcome the opportunity to understand more about your experience and the issues you encountered. We also acknowledge your comments regarding communication and the handling of your concerns. We take this feedback seriously and will ensure it is shared with the relevant members of our team. Should you wish to discuss your experience with us further, we would be happy to hear from you directly. Please contact us on 01252 367300. Kind regards, Renault Aldershot SMC
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1 month ago
Collins okoli was absolutely brilliant. Extremely happy with the service. Thankyou
Nina Jiwa Renault Aldershot SMCResponse from SLM 1 month agoDear Nina, Thank you for your lovely 5-star review. We’re so pleased to hear that Collins made such a positive impression and that you were happy with the service you received. We really appreciate you taking the time to share your feedback and will make sure Collins sees your kind comments. Kind regards, Renault Aldershot SMC
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1 month ago Michelle Legaz Espinosa Renault Aldershot SMCResponse from SLM 1 month ago
Dear Michelle, Thank you for taking the time to leave Renault Aldershot SMC a 5-star rating. We really appreciate your support and are delighted to know you had a positive experience with us. We look forward to welcoming you back again in the future. Best wishes, Renault Aldershot SMC
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1 month ago
We bought a used Renault Symbioz a couple of months ago and we dealt with Andrew who was really easy to deal with and extremely knowledgeable. We will definitely be back next time we need to change cars. Excellent service.
Sarah Relph Renault Aldershot SMCResponse from SLM 1 month agoDear Sarah, Thank you for your wonderful 5-star review of Renault Aldershot SMC. We’re delighted to hear that Andrew made your experience of purchasing your Renault Symbioz so straightforward and enjoyable. It’s great to know that his knowledge and approachable manner gave you confidence throughout the process. We’ll be sure to pass your kind feedback on to Andrew, who will be pleased to hear that you’re already planning to return to us in the future. We hope you’re enjoying your Symbioz and wish you many happy miles ahead. Kind regards, Renault Aldershot SMC
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1 month ago
I had a very complex situation with an insurance claim on a Duster which ended up being written off. Simon at SMC Aldershot was incredibly supportive and helpful in what was quite a stressful time. Subsequently the service from Steve and Sam was excellent and I’m very happy with my Renault Symbioz.
Coosh 67 Renault Aldershot SMCResponse from SLM 1 month agoWe're incredibly pleased to hear about your experience with the team. We understand that dealing with an insurance claim and the loss of your Duster must have been a stressful time, so it's particularly rewarding to know that Simon was able to provide such valuable support and reassurance throughout the process. We're also delighted that Steve and Sam continued to provide excellent service and helped make your transition into your new Renault Symbioz such a positive one. Your kind recognition of Simon, Steve and Sam is greatly appreciated, and we'll be sure to share your feedback with the team. Thank you for choosing Renault Aldershot SMC. We hope you enjoy many happy miles in your new Symbioz and look forward to welcoming you again in the future. Kind regards, Renault Aldershot SMC
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1 month ago
Very Disappointing ExperiencePoor Customer Service and CommunicationWe dropped our car off at Renault Weybridge on **4 August** for a diagnosis of an ongoing issue. Unfortunately, our experience from the moment we arrived was extremely disappointing, particularly in relation to the reception/front-desk customer service. When we arrived, there already seemed to be confusion, as they did not appear to have us properly on their system or fully understand why the vehicle had been brought in. We had to go through again what needed to be investigated and what additional work had been discussed. We left our car with them for **three days without a courtesy carexpecting that this would give them sufficient time to properly investigate our concerns and complete the work that had been agreed. During the process, we specifically discussed an issue with the **alarm systemwhich at that time had been disconnected due to a previous fault. It was agreed that this needed attention. However, when we were told the vehicle was ready and received their final diagnosis stating that everything was fine, we discovered that the alarm issue had simply been **forgotten and had not been dealt with as agreedI found this extremely disappointing and concerning, especially after leaving the vehicle with them for three days. Communication was also very poor throughout. The reception/front-desk staff appeared uninterested and disengaged. Conversations, both face-to-face and over the phone, were very limited. We often felt that they were not properly listening to what we were explaining or making any real effort to discuss our concerns. Their manner came across as bored and uninterested rather than welcoming, professional or helpful. When you leave your vehicle with a main dealership for diagnosis, you expect clear communication, attention to detail and confidence that agreed work will not simply be forgotten. Unfortunately, we did not experience that here. We were also disappointed with the documentation provided at the end. After requesting clear and concrete paperwork regarding the checks carried out and the findings on the vehicle, we did not feel that we received the level of detailed documentation we had expected. Overall, the entire experience felt **flat, confused and poorly communicatedBy the end, we simply had the feeling that we should collect our car and leave rather than continue trying to get clear answers. This has been one of the most disappointing customer-service experiences I have had with a car dealership. The biggest issue for me was not simply the outcome of the diagnosis, but **the lack of engagement, communication and attention to what had been agreed with us as customersUnfortunately, based on this experience, I would not return to Renault Weybridge. The front-desk customer service in particular needs significant improvement in professionalism, communication, listening to customers and making people feel that their concerns are actually being taken seriously.
Loredana Balan Renault Weybridge SMCResponse from SLM 1 month agoDear Loredana, Thank you for taking the time to share your experience with us. We are genuinely sorry that your visit did not meet your expectations. We take your comments seriously and completely understand why you would feel disappointed with the service you received. This is not the experience we aim to provide, and we certainly don’t want anyone leaving us feeling let down. We will take your feedback on board and use it to look at where we could have communicated better and handled things differently. Thank you again for bringing this to our attention. Please contact us on 01932 855021 if you wish to discuss this further. Kind regards, Renault Weybridge SMC
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1 month ago
Had a test drive of a Renault 4 with Sam and we loved it, the staff are really friendly, very knowledgeable and a great dealership to deal with.
Mark Newman Renault Aldershot SMCResponse from SLM 1 month agoDear Mark, It's wonderful to receive such positive feedback. We're delighted to hear that you enjoyed your Renault 4 test drive with Sam and that the experience left such a positive impression. It's particularly pleasing to know that you found the team friendly and knowledgeable, as we always aim to make every visit both welcoming and informative. We'll be sure to share your kind comments with Sam and the wider team. Thank you for recommending Renault Aldershot SMC, and we hope to welcome you back again soon. Kind regards, Renault Aldershot SMC
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1 month ago
One of the worst places I have been too went for a service in 2025 expecting decent work as they deal with dacia and Renault only to find out the work they carried was all a sham. I got told that filters and sparks plugs where all checked and the health of the car was genrally good . Found by my garage the spark plugs where totally gone and filter too. This takes years to be in this condition so why was it not picked up .
Michael Corsinii Renault Aldershot SMCResponse from SLM 1 month agoDear Michael, Thank you for taking the time to share your feedback. We are very sorry to hear that you were disappointed with your experience at Renault Aldershot SMC. Unfortunately, we have been unable to identify your visit on our systems. We would like to reassure you that all servicing carried out by our technicians follows the manufacturer's guidelines and service schedules. We would welcome the opportunity to investigate your concerns further. Please contact us directly on 01252 367300, and a member of our team will be happy to assist. Kind regards, Renault Aldershot SMC
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1 month ago
Super helpful staff. Polite. I was left to look at the vehicles without being badgered, when I was ready to place my order Andrew was very helpful as we went through the process.
Chris Filewood Renault Aldershot SMCResponse from SLM 1 month agoDear Chris, It's wonderful to receive such positive feedback. We're delighted to hear that you enjoyed a relaxed, no-pressure experience with us. We believe our customers should have the time and space to explore their options, so it's brilliant to know that approach made a positive impression. We're also pleased that Andrew was able to guide you through the ordering process with helpful and professional service. Thank you for taking the time to share your experience. We hope you enjoy your new Renault and look forward to welcoming you back to Renault Aldershot SMC in the future. Kind regards, Renault Aldershot SMC
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1 month ago
So happy with the service. Nathalie made it so easy and friendly. Thank you so much
Caroline Greetham Renault Weybridge SMCResponse from SLM 1 month agoDear Caroline, We're so pleased to hear that you had such a positive experience with us. It's brilliant to know that Nathalie made the whole process feel easy and welcoming. Delivering friendly, professional service is something we take great pride in, and we're delighted that she helped make your visit such an enjoyable one. Thank you for taking the time to share your kind feedback. We'll be sure to pass your comments on to Nathalie, and we look forward to welcoming you back to Renault Weybridge SMC in the future. Kind regards, Renault Weybridge SMC
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