Reviews from

for Renault SMC

• 
  4 days ago Andrew Sim Renault Aldershot SMC
  Response from SLM 1 day ago

  Dear Andrew, Thank you for taking the time to leave a five-star rating for Renault Aldershot SMC. We’re delighted to know that you had a positive experience with our team. Although you haven’t left any additional comments, we truly appreciate your support. If you ever wish to share more about your visit, we’d love to hear what made your experience a five-star one! Should there be anything further we can assist you with, please do not hesitate to get in touch. We look forward to welcoming you back again in the future. Kind regards, Renault Aldershot SMC.

• 
  1 week ago Simon Garlick Renault Aldershot SMC
• 
  1 week ago

  Five‑star service from Tony and David. From my very first call to book the service on my Renault, their kindness and care came through the phone and carried straight through to the onsite experience in Weybridge. In person, they went out of their way to make me feel welcome, clearly explained the work that needed to be done, and even arranged for me to try out a super‑sporty Renault 5 for an overnight drive. The car was fixed promptly, with all repairs explained both over video and in person, and I was genuinely impressed by the attention to detail throughout. A final lovely touch: knowing how much my son loves cars, they found two miniature models for himhe was absolutely elated. I’m so glad I chose Weybridge Alpine/Renault for my service. Exceptional team, exceptional experience.

  Tracy Gracey Renault Weybridge SMC
  Response from SLM 1 week ago

  Dear Tracy, Thank you for taking the time to leave such a wonderful and detailed five-star review. We are absolutely delighted to hear about your experience with Tony, David and the team at Renault Weybridge SMC! It’s fantastic to know that the care, professionalism and attention to detail you experienced from your initial phone call continued throughout your visit. We always strive to make every customer feel welcome and informed, so we’re pleased that the communication regarding your vehicle and the work carried out met your expectations. We’re also delighted that you enjoyed the opportunity to experience the Renault 5 overnight. It’s a very special vehicle, and it’s great to hear that this added to your overall experience. Your comments about the miniature model cars for your son were particularly lovely to read. It’s often the small touches that make a lasting impression, and we’re thrilled that the team could help make his day as well. Thank you once again for your kind words and for choosing Renault Weybridge SMC. We will ensure your feedback is shared with Tony, David and the wider team and we look forward to welcoming you back again in the future. Kind regards, Renault Weybridge SMC.

• 
  1 week ago

  Very disappointed with the condition of my auntie’s car after its recent service in Weybridge. Before taking the car in, it was in much cleaner condition. After collecting it, the vehicle was covered in visible watermarks, streaks, and marks all over the exterior, making it look worse than before the service. We expected professional care and attention, especially when trusting a company with an expensive vehicle. Instead, the car was returned looking poorly cleaned and neglected. This experience has completely put us off returning in the future. Customers expect their vehicles to be treated with care and respect, and unfortunately this service did not meet that standard at all.

  Alexaone Renault Weybridge SMC
  Response from SLM 1 week ago

  Dear Alexaone, Thank you for taking the time to leave your feedback. We are very sorry to hear about your disappointment with the condition of the vehicle after its recent service at Renault Weybridge SMC. This is not the standard of care and presentation we aim to provide, and we completely understand how frustrating it must have been to collect the car in that condition. To try to put things right, we would like to offer a complimentary full valet for the vehicle at a time that is convenient for you. If you are happy to accept this, please contact us on 01932 855021 with your details so we can arrange this for you promptly. Thank you again for your feedback, which has been taken on board by the team. We hope to have the opportunity to welcome you back in the future. Kind regards, Renault Weybridge SMC.

• 
  1 week ago Sérgio Campos Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Sérgio, Thank you for taking the time to leave us a five-star rating for Renault Aldershot SMC. We are very pleased to know that you had a positive experience with our team. Although you didn’t leave a written review, your feedback is genuinely appreciated. If you have a moment in the future, we would be grateful to hear more about what made your visit a five-star experience. Should you need any further assistance, please do not hesitate to get in touch. We look forward to welcoming you back again in the future. Kind regards, Renault Aldershot SMC.

• 
  1 week ago

  A Renault dealership which doesn't want to fix my Renault.

  L PETER Renault Weybridge SMC
  Response from SLM 1 week ago

  Dear L Peter, Thank you for taking the time to leave your review. We are sorry to hear that you were left feeling disappointed following your experience with Renault Weybridge SMC. We understand your frustration regarding the wait for an appointment and appreciate this may not have been the experience you were hoping for. The team did try to assist where possible and certain questions regarding your vehicle could not be confirmed prior to inspection. We understand your vehicle is now booked in with the team, and we hope this appointment will provide the opportunity to properly assess the concerns and assist you further. Thank you again for your feedback, which has been taken on board by the team. Kind regards, Renault Weybridge SMC.

• 
  1 week ago Ian Rudge Renault Weybridge SMC
  Response from SLM 1 week ago

  Dear Ian, Thank you for taking the time to leave us a five-star rating for Renault Weybridge SMC. We’re delighted to know that you had a positive experience with our team. Customer feedback is always greatly appreciated, and if you would ever like to share more about your visit, we would love to hear what made your experience such a great one. Should there be anything further we can assist you with, please do not hesitate to get in touch. We look forward to welcoming you back again in the future. Kind regards, Renault Weybridge SMC.

• 
  1 week ago

  Once I had managed to get a slot to get my Renault Master Horsebox in for a service I could not fault the garage. Getting a slot was a bit of a wait (they are just very busy) but I'll know for next time and think about it earlier. They were able to accommodate me waiting for the vehicle to be serviced, the waiting room was definitely more than adequate with the TV, decent coffee machine and clean toilets. All the staff were very friendly and the service was completed in the time stated. Would I recommend - yes definitely.

  B G Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear B G, Thank you for taking the time to leave such a detailed and thoughtful five-star review following your recent visit to Renault Aldershot SMC. We really appreciate your comments regarding the wait for a service booking and are grateful for your patience and understanding during what has been an especially busy period for the team. It’s wonderful to hear that once your Renault Master Horsebox was booked in, the experience met your expectations from start to finish. We’re particularly pleased that you found our waiting facilities comfortable and welcoming, and that the team kept everything running to the agreed timescales whilst providing friendly and professional service throughout your visit. Your recommendation means a great deal to us, and we look forward to welcoming you back again in the future. Kind regards, Renault Aldershot SMC.

• 
  1 week ago

  Great help advice, and patience from the salesperson (Bill). I purchased a Renault 5 a year after test driving, and trying to decide R4 or R5. I am very happy with my decision to buy the R5, it is a fab little car with deceptive boot space. I have received kind and supportive aftersales from Bill also.

  Louise Buckland Renault Weybridge SMC
  Response from SLM 1 week ago

  Dear Louise, Thank you for sharing such a thoughtful review. We’re so pleased to hear that Bill’s guidance, patience and support helped you feel confident in choosing your new Renault 5 from Renault Weybridge SMC. It’s great that you took the time to explore both the R4 and R5 before making your decision, and even better to hear that you’re loving the R5 and all its clever practicality! It really is a brilliant little car. We’re especially happy to know that the support didn’t stop after collection and that Bill has continued to provide helpful aftersales care. Your feedback means a great deal to the team. We hope you continue to enjoy every journey in your new Renault, and please remember we’re always here if you need anything further. Kind regards, Renault Weybridge SMC.

• 
  2 weeks ago

  Excellent service from Nathalie and the team here! I wouldn't hesitate to recommend!

  Patrick Mahoney Renault Weybridge SMC
  Response from SLM 2 weeks ago

  Dear Patrick, Thank you for taking the time to leave such a great five-star review. We’re delighted to hear that Nathalie and the team at Renault Weybridge SMC provided you with such a positive experience. It’s wonderful to know you’d happily recommend us, as delivering excellent customer service is something we always strive for. Your kind comments are truly appreciated and will be shared with the team. We hope you enjoy many happy and safe journeys ahead and look forward to seeing you again in the future. Kind regards, Renault Weybridge SMC.

• 
  2 weeks ago

  Quite satisfied with service including staff services as well and I would recommend anyone

  Cecilia Hayden Renault Weybridge SMC
  Response from SLM 2 weeks ago

  Dear Cecilia, Thank you very much for your kind five-star review. We’re so pleased to hear that you were satisfied with both the service you received and the support from our team at Renault Weybridge SMC. Your recommendation is greatly appreciated and means a lot to us. We always strive to provide a positive and welcoming experience for all our customers. We wish you many happy and safe miles ahead and look forward to welcoming you back again in the future. Best wishes, Renault Weybridge SMC.

• 
  3 weeks ago

  Friendly professional service and great communication.

  Stuart Bambury Renault Aldershot SMC
  Response from SLM 3 weeks ago

  Dear Stuart, Thank you very much for taking the time to leave a five-star review. We’re delighted to hear that you received friendly and professional service from the team at Renault Aldershot SMC. It’s also great to know that the communication throughout your experience met your expectations, as keeping our customers informed is something we really value. We appreciate your kind feedback and wish you many happy and safe miles ahead. We look forward to welcoming you back again in the future. Kind regards, Renault Aldershot SMC.

• 
  3 weeks ago

  Excellent sales staff. Parking a bit difficult though

  Rosalie Stephens Renault Weybridge SMC
  Response from SLM 3 weeks ago

  Dear Rosalie, Thank you very much for your five-star review. We’re delighted to hear that you found the sales staff at Renault Weybridge SMC to be excellent. We also appreciate your feedback regarding the parking and understand it can occasionally be a little challenging during busier times. Your comments are valuable to us and will be noted. Thank you again for your feedback, and we wish you many happy and safe miles ahead. Kind regards, Renault Weybridge SMC.

• 
  1 month ago

  Just wanted to say thankyou to Rebecca ,Aaron and Steve at adershot SMC for their help yesterday .

  Fay Browne Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Fay, Thank you for taking the time to leave us a 5-star review for Renault Aldershot SMC. We’re really pleased to hear that Rebecca, Aaron, and Steve were able to support you and make things straightforward during your visit. It’s always great to know the team’s efforts are appreciated, and we’ll be sure to pass your thanks on to them. Best wishes, Renault Aldershot SMC

• 
  1 month ago

  Excellent service from James and Steve resolving an issue with paintwork quickly and efficiently. Good proactive communication throughout and organised around my availability.

  F Rice Renault Aldershot SMC
  Response from SLM 1 month ago

  Thank you for taking the time to share your experience with Renault Aldershot SMC. We’re really pleased to hear that James and Steve were able to resolve the paintwork concern promptly and keep everything running smoothly around your schedule. It’s great to know their communication and coordination made the process straightforward and convenient for you. We’ll be sure to pass your kind feedback on to them. Best wishes, Renault Aldershot SMC

• 
  1 month ago

  I had a very poor experience with Renault regarding repairs to my van. Each time I brought the van in, I was told the issue had been fixed and that it wasgood to goHowever, the van broke down again the very next day. I was charged around £6,000 the first time and nearly the same amount the second time. Despite spending a total of about £12,000, the van continues to break down and the problem has still not been properly resolved. This cycle of repeated repairs, high charges, and immediate breakdowns is extremely frustrating and unacceptable. The total cost is now close to the value of the van itself, yet I am left with an unreliable vehicle. Based on my experience, I would not recommend this service and would strongly advise others to be cautious before agreeing to expensive repairs without a clear and lasting solution.

  Harry Rulyaan Renault Aldershot SMC
  Response from SLM 3 weeks ago

  Dear Harry, Thank you for taking the time to leave your review. We are very sorry to hear about your experience with Renault Aldershot SMC. We completely understand how frustrating and concerning this situation must be, particularly given the repeated issues and the level of cost involved. We understand that the team has made every effort to support you with this vehicle and, over several visits, has tried to keep you informed about its overall condition and the multiple issues identified. Recommendations and advice were provided throughout; however, unfortunately the condition of the vehicle has continued to deteriorate, which has now resulted in more significant mechanical failure. We appreciate this is not the outcome you were hoping for, and we are sorry for the inconvenience this has caused. Your feedback is important to us, and we would welcome the opportunity to discuss this further with you to review the situation in more detail. Kind regards, Renault Aldershot SMC.

• 
  1 month ago Neal Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Neal, Thank you for taking the time to leave us a 5-star rating for Renault Weybridge SMC. We really appreciate your support and are pleased to know you had a positive experience with us. Best wishes, Renault Weybridge SMC

• 
  1 month ago

  Helpful salesperson

  Rosalie Stephens Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Rosalie, Thank you for your 5-star review of Renault Aldershot SMC. We’re so pleased to hear that our team was able to provide you with helpful assistance during your visit. Delivering friendly and supportive service is very important to us, and we truly appreciate your feedback. Kind regards, Renault Aldershot SMC

• 
  1 month ago

  I had great service from all the staff at Aldershot Renault. Andrew was so helpful, and took a lot of time to explain all the gadgets, bells and whistles on my Renault 5(fabulous car btw), and was very kind in sorting out paperwork etc. I'd also like to mention Rebecca in the service department, very helpful in making some admin changesand also Allison on reception, who looked after my little dog the whole time I was in there ( nearly 2hrs) so I could focus on the details! What a lovely helpful staff

  Hilary Sadler Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Hilary, Thank you so much for your wonderful five-star review of Renault Aldershot SMC! We’re absolutely delighted to hear about your experience. It’s great to know that Andrew took the time to guide you through all the features of your new Renault 5, it really is a fantastic car and we’re so pleased you’re enjoying it. We’re also thrilled to hear your feedback about Rebecca and Allison. It’s lovely to know that Rebecca was able to assist with your admin changes smoothly, and that Allison made sure both you and your little dog were well looked after during your visit, that personal touch means a lot to us. We truly appreciate your feedback and look forward to welcoming you back again in the future. Enjoy every mile in your new car. Best wishes, Renault Aldershot SMC.

• 
  1 month ago

  I recently both sold a car to and purchased a car from this company, and unfortunately the overall experience was very disappointing. John, the salesman, was friendly and pleasant to deal with throughout. However, there were multiple issues that made the process frustrating and, at times, misleading. On at least two occasions, I arranged to view specific cars, only to arrive and be told they were unavailable. Instead, I was shown completely different vehicles. This also happened with the car I intended to purchase. I had paid a deposit and arranged for it to be brought from storage so I could test drive it, yet when I arrived, a differentsimilarcar was presented instead. I later discovered that the car I had placed a deposit on was not available because it was being used by someone driving it elsewhere in the country. This also meant the mileage was inaccurate. In addition, the mileage listed on the website was significantly lower than the actual figure, which was dismissed as awebsite errorI would strongly advise anyone considering buying from here to check the odometer themselves and not rely solely on the online listing. There were further issues with test drives not being honoured despite prior booking, which led us to raise a complaint with management. We were offered a tank of petrol as a goodwill gesture, which felt inadequate given we were in the process of spending £17,000 on a car that was not even available as agreed. In the end, we only proceeded because we were able to negotiate a discount. Finally, after part-exchanging my previous car, I received a parking ticket for it. I had been told the dealership would handle the tax and SORN, but this had not been done. I would strongly recommend ensuring you SORN your vehicle yourself before handing it over. In summary, while John was polite and personable, the overall experience was poorly managed and frustrating. I would not recommend this dealership based on my experience.

  Laura Murphy Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Laura, Thank you for taking the time to share your feedback with your recent experience at Renault Aldershot SMC. We’re pleased to hear that John provided a friendly and personable service throughout your visit, but we’re very sorry to learn that the overall experience did not meet your expectations. The issues you’ve raised around vehicle availability, test drive arrangements, and communication are not reflective of the standard we aim to deliver, and we understand how frustrating this must have been. Regarding the vehicle availability and mileage, while there can occasionally be slight discrepancies due to vehicle movement, this should always be clearly communicated in advance. It’s evident from your experience that this wasn’t handled as well as it should have been, and we apologise for the inconvenience and confusion caused. We also regret that your pre-arranged appointments and test drives were not honoured as expected. This is something we take seriously, and your feedback has been shared with the management team to review our internal processes and prevent similar situations in future. In relation to the parking fine following your part exchange, this is currently being investigated as a priority. We appreciate you bringing this to our attention and will ensure it is resolved appropriately. While we’re glad, we were able to reach an agreement in the end, we recognise that this does not make up for the earlier issues you experienced. Your feedback is invaluable in helping us improve, and we’re sorry that we did not deliver the level of service you rightly expected. If you would be open to discussing this further, please contact us directly so we can ensure everything is fully resolved. Kind regards, Renault Aldershot SMC.

• 
  1 month ago

  Thank you David for your attention to detail. Very impressed and refreshingly helpful.

  oliver wharmby Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Oliver, Thank you very much for your fantastic five-star review. We’re delighted to hear that you were so impressed with the service provided by David at Renault Weybridge SMC. It’s great to know that his attention to detail and helpful approach made such a positive impression. We’ll be sure to pass your kind feedback on to him. We wish you many happy and safe miles ahead and look forward to welcoming you back again in the future. Best wishes, Renault Weybridge SMC.

• 
  1 month ago

  I have recently changed my car for a new Renault 4 and I can’t thank Nathalie enough for her help, support and guidance through the whole process. Can highly recommend SMC Weybridge having been a customer for many years.

  Pauline Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Pauline, Thank you so much for taking the time to leave a wonderful five-star review and for your continued loyalty to us at Renault Weybridge SMC over the years. We’re delighted to hear that Nathalie was able to provide such helpful support and guidance throughout your recent car change. It’s great to know she made the whole process a positive experience for you. Your recommendation means a great deal to us. We wish you many happy and safe miles ahead in your new Renault 4 and we look forward to welcoming you back again in the future! Best wishes, Renault Weybridge SMC.

• 
  1 month ago

  Having just bought my fifth car from SMC Renault I thought I should write a review. As always the service provided was first class. Nathalie provided me with all the information I needed to be able to make the right decision as to what model to buy. The whole process ran smoothly and I very quickly took delivery of my Symbioz. I can highly recommend both Nathalie and the dealership.

  Penny Rose Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Penny, Thank you for your wonderful five-star review and for your continued loyalty to us at Renault Weybridge SMC. Purchasing your fifth car with us truly means a great deal, and we really appreciate your ongoing trust. We’re delighted to hear that Nathalie once again provided you with all the information you needed to make the right choice, and that the whole process was smooth from start to finish. Congratulations on your new Symbioz, a fantastic choice! Thank you for your recommendation, and we wish you many happy and safe miles ahead. We look forward to welcoming you back again in the future. Best wishes, Renault Weybridge SMC.

• 
  1 month ago

  Picked up my Renault 5 e-tech! Great service for Nathalie from the original test drive through to the purchase and pick. Mad it all super easy!

  Paul Shade Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Paul, Thank you so much for your fantastic five-star review. We’re delighted to hear that you had such a great experience at Renault Weybridge SMC when collecting your new Renault 5 E-Tech! It’s wonderful to know that Nathalie provided excellent service from your initial test drive right through to handover, making the whole process smooth and easy for you. We wish you many happy and safe miles ahead in your new car and look forward to welcoming you back again in the future. Kind regards, Renault Weybridge SMC.

• 
  1 month ago leeson medhurst Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Leeson, Thank you very much for taking the time to leave us a five-star rating, we truly appreciate it. We’re pleased to see you had a positive experience with us at Renault Aldershot SMC. If you’d like to share any further details about your visit, we’d love to hear what made it a five-star experience for you. Should you need anything at all, please feel free to get in touch, we’re always here to help. We hope to welcome you back again in the future. Best wishes, Renault Aldershot SMC.

• 
  2 months ago

  Great service from Ian and the team at SMC Renault. Made everything as easy as possible so thank you.

  Oliver McVeigh Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Oliver, Thank you so much for your brilliant five-star review. We’re delighted to hear that Ian and the team at Renault Aldershot SMC were able to make everything as easy as possible for you. Your kind words are greatly appreciated, and we’ll be sure to pass your feedback on to Ian and the team. We wish you many happy and safe miles ahead and look forward to welcoming you back again in the future. Best wishes, Renault Aldershot SMC.

• 
  2 months ago

  Great service, bought 2 cars here now. Friendly staff always available to help.

  Nicola Hobbs Renault Aldershot SMC
  Response from SLM 2 months ago

  Dear Nicola, Thank you very much for your fantastic five-star review. We’re delighted to hear that you’ve had such great service with us at Renault Aldershot SMC and that you’ve chosen to purchase two cars from us, that really means a lot. It’s wonderful to know that you’ve found the team friendly and always available to help, as that’s exactly the level of service we aim to provide. We wish you many happy and safe miles ahead and look forward to welcoming you back again in the future! Best wishes, Renault Aldershot SMC.

• 
  2 months ago

  Both Todd and Alex have been the consulate car suppliers. We ordered a A290 GTS Plus in January and picked the car up this morning,. Delivery time was less than quoted by some 4-6 weeks, which is a bonus. Very happy with the service provided at this SMC Branch. Thank you Gentlemen, we appreciate your efforts. Andy & Jan

  Andrew Wallace Renault Weybridge SMC
  Response from SLM 2 months ago

  Dear Andrew, Thank you for taking the time to leave such a fantastic review. We’re delighted to hear that both Todd and Alex looked after you so well throughout the process, and that your new A290 GTS Plus arrived even earlier than expected, that's always a great bonus! It’s wonderful to know you’re so happy with the service you received and we’ll be sure to pass on your kind words to the team. Wishing you and Jan many happy miles in your new car, and we hope to welcome you back again in the future. Best wishes, Renault Weybridge SMC.

• 
  2 months ago

  Awful customer service. I had to go back 3 times just to get my service, MOT and a bit of investigation work done, all the while it cost me through the nose. Will not be returning.

  Stephanie Hall Renault Aldershot SMC
  Response from SLM 2 months ago

  Dear Stephanie, Thank you for taking the time to share your feedback. We are very sorry to hear about your recent experience with us and the inconvenience caused by multiple visits. We understand how frustrating this must have been and this is not the level of service we aim to provide. Your comments are very important to us, and we would like the opportunity to rectify this. Please contact our Aftersales Manager, Richard, on 01252 367300 at your earliest convenience so we can resolve your concerns. Kind regards, Renault Aldershot SMC.

• 
  2 months ago

  My partner recently brought a car off this garage, Neil dealt with us and he was extremely helpful & professional. We were so happy with the service we recieved & would recommend it to anyone looking to purchase a car. Thank you so much Neil we are very happy with our new car!

  B molyneux Renault Aldershot SMC
  Response from SLM 2 months ago

  Hi there, Thank you for taking the time to leave a five star review. We’re delighted to hear that you and your partner had such a positive experience purchasing your car from us at Renault Aldershot SMC. It’s great to know that Neil was able to assist you in a helpful and professional manner and make the process an enjoyable one. Your recommendation really means a lot to the team, and we’ll be sure to pass your kind comments on to Neil. We hope you enjoy many happy miles in your new car and look forward to welcoming you back in the future. Best wishes, Renault Aldershot SMC.

No reviews available