Reviews from

for Renault SMC

• 
  2 days ago

  Isabelle was brilliant. Really helpful and efficient, always have great experience with SMC Aldershot. Thank you!

  Keira Bird Renault Aldershot SMC
• 
  4 days ago

  One happy lady giving a highest points to MrJohn Walton. Visited Renault Aldershot today. I am a new owner of Renault and wanted to know how the car working. The place where I purchased my car,unfortunately did not show all possibilities. By now I had a lot of questions,which were sorted out. He also suggested to use Aldershot Renault in the future in any issues. Thank you Mr. J. Walton to spend time with me today. Hope it will the bigging of good relationship with this place.

  Urvi Matt Renault Aldershot SMC
  Response from SLM 3 days ago

  Dear Urvi, Thank you for taking the time to leave such a wonderful five-star review. We're so pleased that your visit helped you get the most from your new Renault. Taking the time to answer questions and ensuring our customers feel confident with their vehicle is an important part of the service we provide, so it's fantastic to know you left feeling reassured. Your kind words about John will mean a great deal to him. It's brilliant to hear that he took the time to explain your car's features and made you feel welcome. We hope this is the beginning of a long relationship with our team, and we're always here if you need any advice or assistance in the future. Thank you for choosing Renault Aldershot SMC. We look forward to welcoming you back whenever you need us. Kind regards, Renault Aldershot SMC

• 
  5 days ago Steven Higginbotham Renault Aldershot SMC
  Response from SLM 4 days ago

  Dear Steven, Thank you for taking the time to leave a five-star review. We're pleased to know that you had a positive experience with us. Although you haven't shared any additional comments on this occasion, your five-star rating is greatly appreciated and means a great deal to the team. If you'd like to tell us more about your visit, we'd be delighted to hear your feedback. Thank you for choosing Renault Aldershot SMC, and we look forward to welcoming you back in the future. Kind regards, Renault Aldershot SMC

• 
  6 days ago

  Isabelle was looking after us, very friendly and helpful!

  Gwendolyn Baechle Renault Aldershot SMC
  Response from SLM 5 days ago

  Dear Gwendolyn, Thank you for your fantastic five-star review. We're delighted to hear that Isabelle made such a positive impression during your visit. Providing a friendly, welcoming and helpful experience is something our team is passionate about, so it's wonderful to know you felt so well looked after. Isabelle will be especially pleased to receive your kind comments, and we'll be sure to share your feedback with her. Thank you for choosing Renault Aldershot SMC. We look forward to welcoming you back in the future. Kind regards, Renault Aldershot SMC

• 
  1 week ago

  Usually very good service

  Kieran O'Keeffe Renault Weybridge SMC
  Response from SLM 6 days ago

  Dear Kieran, Thank you for taking the time to leave us a four-star review. We're pleased to hear that you've usually received very good service from our team, and we really appreciate you sharing your feedback. We're always looking for ways to improve, so if there was anything that prevented this visit from being a five-star experience, we'd be grateful to hear your thoughts. Your feedback helps us continue to enhance the service we provide. Thank you for choosing Renault Weybridge SMC. We look forward to welcoming you back again in the future. Kind regards, Renault Weybridge SMC

• 
  1 week ago

  John was absolutely superb, looked after me all the way, great customer service. He took the time to build a really nice relationship

  caren thomas Renault Aldershot SMC
  Response from SLM 6 days ago

  Dear Caren, Thank you for your fantastic five-star review. It's wonderful to hear that you felt so well looked after throughout your visit. Building trust and ensuring every customer feels supported from start to finish is something our team works hard to achieve, so it's especially rewarding to know that this was reflected in your experience. John will be delighted to receive your kind comments. Taking the time to build genuine relationships with customers and delivering outstanding service are qualities we value greatly, and we're pleased he made such a positive impression. Thank you for choosing Renault Aldershot SMC. We hope you enjoy your new vehicle and look forward to welcoming you back in the future. Kind regards, Renault Aldershot SMC

• 
  1 week ago

  I upgraded my car six months before the end of my contract after being invited in by Collins Okoli to have my vehicle appraised. From start to finish, the service I received from Collins was excellent. He secured a great price for my car, which not only settled the remaining finance but also left equity in the vehicle, meaning I did not need to put down any deposit to move into a brand new car. His communication throughout the whole process was second to none. He was polite, personal, and there was never any pressure at any stage. It genuinely felt like his only priority was making sure I ended up in the right vehicle, and I definitely believe that was the case. I would have no hesitation in recommending Collins to anyone. In fact, I will likely be looking to upgrade my wife’s car in the coming months, which I probably would not have considered if I had not received such a high level of service. Credit where it is due.

  Richard Ellis Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Richard, Thank you for taking the time to leave a five-star review. We're delighted to hear that your recent upgrade experience was such a positive one. Providing honest advice, clear communication and a pressure-free approach is exactly what we aim for, so it's especially rewarding to know that your experience reflected the high standards our team strives to deliver. Collins will be particularly pleased to receive your kind comments. It's fantastic to hear that he helped secure the right outcome for you and made the entire process straightforward from start to finish. Knowing that you've already got us in mind when the time comes to replace your wife's car is a wonderful compliment and means a great deal to us. Thank you for choosing Renault Aldershot SMC and for your recommendation. We look forward to welcoming you back in the future. Kind regards, Renault Aldershot SMC

• 
  1 week ago

  Collins okoli was the man, great service, and proper chuffed with my car

  olly bryan Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Olly, Thank you for your excellent five-star review. We're delighted to hear that you're so pleased with your new car and that Collins provided such great service throughout your purchase. Helping our customers drive away with a smile is exactly what we aim for, so it's fantastic to know you had such a positive experience. Collins will be especially pleased to read your kind comments. His friendly approach and dedication to delivering outstanding customer service are qualities that are greatly valued by both our team and our customers. Thank you for choosing Renault Aldershot SMC. We wish you many happy miles in your new car and look forward to welcoming you back in the future. Kind regards, Renault Aldershot SMC

• 
  1 week ago

  We visited SMC Aldershot on Saturday to test drive a Renault 5. Sam W was excellent; knowledgable and professional throughout the whole visit. Thank you Sam for all your help.

  Claire A Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Claire, Thank you for taking the time to leave us a five-star review. We’re really pleased to hear that you had such a great experience with us. It’s fantastic to know that Sam provided knowledgeable and professional support throughout your visit and helped make your test drive an enjoyable one. We’ll be sure to pass your kind words on to Sam, as feedback like this means a great deal to our team. Thank you again for choosing Renault Aldershot SMC. We look forward to welcoming you back in the future. Kind regards, Renault Aldershot SMC

• 
  2 weeks ago

  Collins helped us with our new vehicle- he is really kind and friendly, and genuinely wanted us to have a good experience in purchasing our new car at Renault. It is a great garage and the service is much better than other experiences I have had! They find a way to make it work for you as the customer and I can tell their ethos is to make sure all their customers leave happy. I would definitely recommend them.

  Sarah Hudson Renault Aldershot SMC
  Response from SLM 1 week ago

  Dear Sarah, It's wonderful to read your five-star review. We're delighted to hear that your experience was such a positive one and that you felt genuinely valued throughout your visit. Ensuring every customer leaves happy is exactly what we strive for, so it's especially rewarding to know that this came across during your purchase. Collins friendly and thoughtful approach, together with his commitment to finding the right solution for every customer, is something we're very proud of, and we're pleased he helped make your new car purchase such an enjoyable experience. Thank you for your recommendation and for choosing Renault Aldershot SMC. We hope you enjoy your new vehicle and look forward to welcoming you back in the future. Kind regards, Renault Aldershot SMC.

• 
  2 weeks ago

  Great experience with Ian and Collins!!

  Lucy Beynon Renault Aldershot SMC
  Response from SLM 2 weeks ago

  Dear Lucy, Thank you for taking the time to share your five-star feedback. We are delighted to hear that you had a great experience with Ian and Collins at Renault Aldershot SMC. Providing this level of friendly and professional service is exactly what our team aims to deliver, and your kind feedback will be greatly appreciated. We will be sure to share your comments with the team. We look forward to welcoming you back to Renault Aldershot SMC again in the future. Kind regards, Renault Aldershot SMC.

• 
  3 weeks ago

  Really helpful and nice people - this afternoon Tom (I think that was his name) resurrected my screen display that had gone blank- I was due to go away on holiday so very grateful for his help!

  Patricia Funge Renault Aldershot SMC
  Response from SLM 2 weeks ago

  Dear Patricia, Thank you for your lovely 5-star review of Renault Aldershot SMC. We’re so pleased to hear the team were able to assist you quickly and get your screen display back up and running before your holiday. It’s great to know you felt well looked after, and we’ll be sure to pass your kind comments on to the team. We hope you had a fantastic trip and look forward to helping you again in the future. Best wishes, Renault Aldershot SMC

• 
  1 month ago

  We had a really good experience dealing with Sam at SMC Renault in Aldershot. We wanted to test drive the R5 as we were considering a move to all electric. Sam was very helpful and attentive throughout the demonstration of the cars features and setting us up for the drive. He talked us through our options and whilst was keen to do a deal it wasn't exactly what we were looking for spec wise. I would however 100% buy from Sam and SMC.

  Martin Haigh Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Martin, Thank you for taking the time to leave such a positive five-star review. We're delighted to hear that Sam provided such a helpful and informative experience during your visit to Renault Aldershot SMC. Making the transition to an electric vehicle is a big decision, so it's great to know that Sam took the time to demonstrate the Renault 5, explain its features and talk you through the options available. Our team always aim to ensure our customers have all the information they need to make the right choice for their circumstances. Whilst the particular vehicle wasn't quite the right fit for you on this occasion, it's wonderful to hear that the service you received left such a strong impression. Your confidence in both Sam and Renault Aldershot SMC means a great deal to us. Thank you for your kind feedback, and we hope to have the opportunity to assist you again when the time is right. Kind regards, Renault Aldershot SMC.

• 
  1 month ago

  Excellent knowledgeable and friendly

  Anne Wye Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Anne, Thank you for taking the time to leave us a five-star review. We're delighted to hear that you found the team at Renault Weybridge knowledgeable, friendly and helpful during your visit. Providing expert advice alongside a warm welcome is something we strive for, so it's wonderful to know that this was reflected in your experience. Your feedback is greatly appreciated, and we will be sure to share your kind comments with the team. Thank you for choosing Renault Weybridge SMC. We look forward to welcoming you back in the future. Kind regards, Renault Weybridge SMC.

• 
  1 month ago

  Very accommodating went above and beyond. Punctual and informative, thank you for making this a great experience

  Lizanne Doyle Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Lizanne, Thank you for your fantastic five-star review. We're delighted to hear that the team at Renault Weybridge made such a positive impression. Providing a service that is accommodating, informative and delivered when promised is something we strive for every day, so it's wonderful to know that this was reflected in your experience. Your comment about the team going above and beyond is particularly appreciated, and we will ensure your kind words are shared with everyone involved. Thank you once again for your feedback. We hope to have the pleasure of assisting you again in the future. Kind regards, Renault Weybridge SMC.

• 
  1 month ago

  There was damage on the back of the boot door. Renault Weybridge took my car in and the body shop promptly fixed the damage. It only took a few days and I was given a replacement car. They did outstanding work.

  Paul Marlow Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Paul, Thank you for sharing your experience with Renault Weybridge SMC. We're delighted that our team was able to get the damage to your boot door resolved so quickly and that the repair process was as convenient as possible for you. It's especially rewarding to hear how highly you rate the work completed by our Bodyshop team. We take great pride in the quality of our repairs, and your comments are a real credit to everyone involved. Thank you for placing your trust in us. We look forward to being of assistance again whenever you need us. Kind regards, Renault Weybridge SMC.

• 
  1 month ago Andrew Sim Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Andrew, Thank you for taking the time to leave a five-star rating for Renault Aldershot SMC. We’re delighted to know that you had a positive experience with our team. Although you haven’t left any additional comments, we truly appreciate your support. If you ever wish to share more about your visit, we’d love to hear what made your experience a five-star one! Should there be anything further we can assist you with, please do not hesitate to get in touch. We look forward to welcoming you back again in the future. Kind regards, Renault Aldershot SMC.

• 
  1 month ago Simon Garlick Renault Aldershot SMC
  Response from SLM 2 weeks ago

  Dear Simon, Thank you for taking the time to leave your rating. We value your feedback and would welcome the opportunity to discuss this further and understand how we can assist. We understand that our team have been attempting to contact you and hope to have the opportunity to speak with you soon. Kind regards, Renault Aldershot SMC.

• 
  1 month ago

  Five‑star service from Tony and David. From my very first call to book the service on my Renault, their kindness and care came through the phone and carried straight through to the onsite experience in Weybridge. In person, they went out of their way to make me feel welcome, clearly explained the work that needed to be done, and even arranged for me to try out a super‑sporty Renault 5 for an overnight drive. The car was fixed promptly, with all repairs explained both over video and in person, and I was genuinely impressed by the attention to detail throughout. A final lovely touch: knowing how much my son loves cars, they found two miniature models for himhe was absolutely elated. I’m so glad I chose Weybridge Alpine/Renault for my service. Exceptional team, exceptional experience.

  Tracy Gracey Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Tracy, Thank you for taking the time to leave such a wonderful and detailed five-star review. We are absolutely delighted to hear about your experience with Tony, David and the team at Renault Weybridge SMC! It’s fantastic to know that the care, professionalism and attention to detail you experienced from your initial phone call continued throughout your visit. We always strive to make every customer feel welcome and informed, so we’re pleased that the communication regarding your vehicle and the work carried out met your expectations. We’re also delighted that you enjoyed the opportunity to experience the Renault 5 overnight. It’s a very special vehicle, and it’s great to hear that this added to your overall experience. Your comments about the miniature model cars for your son were particularly lovely to read. It’s often the small touches that make a lasting impression, and we’re thrilled that the team could help make his day as well. Thank you once again for your kind words and for choosing Renault Weybridge SMC. We will ensure your feedback is shared with Tony, David and the wider team and we look forward to welcoming you back again in the future. Kind regards, Renault Weybridge SMC.

• 
  1 month ago

  Very disappointed with the condition of my auntie’s car after its recent service in Weybridge. Before taking the car in, it was in much cleaner condition. After collecting it, the vehicle was covered in visible watermarks, streaks, and marks all over the exterior, making it look worse than before the service. We expected professional care and attention, especially when trusting a company with an expensive vehicle. Instead, the car was returned looking poorly cleaned and neglected. This experience has completely put us off returning in the future. Customers expect their vehicles to be treated with care and respect, and unfortunately this service did not meet that standard at all.

  Alexaone Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Alexaone, Thank you for taking the time to leave your feedback. We are very sorry to hear about your disappointment with the condition of the vehicle after its recent service at Renault Weybridge SMC. This is not the standard of care and presentation we aim to provide, and we completely understand how frustrating it must have been to collect the car in that condition. To try to put things right, we would like to offer a complimentary full valet for the vehicle at a time that is convenient for you. If you are happy to accept this, please contact us on 01932 855021 with your details so we can arrange this for you promptly. Thank you again for your feedback, which has been taken on board by the team. We hope to have the opportunity to welcome you back in the future. Kind regards, Renault Weybridge SMC.

• 
  1 month ago Sérgio Campos Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear Sérgio, Thank you for taking the time to leave us a five-star rating for Renault Aldershot SMC. We are very pleased to know that you had a positive experience with our team. Although you didn’t leave a written review, your feedback is genuinely appreciated. If you have a moment in the future, we would be grateful to hear more about what made your visit a five-star experience. Should you need any further assistance, please do not hesitate to get in touch. We look forward to welcoming you back again in the future. Kind regards, Renault Aldershot SMC.

• 
  1 month ago

  A Renault dealership which doesn't want to fix my Renault.

  L PETER Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear L Peter, Thank you for taking the time to leave your review. We are sorry to hear that you were left feeling disappointed following your experience with Renault Weybridge SMC. We understand your frustration regarding the wait for an appointment and appreciate this may not have been the experience you were hoping for. The team did try to assist where possible and certain questions regarding your vehicle could not be confirmed prior to inspection. We understand your vehicle is now booked in with the team, and we hope this appointment will provide the opportunity to properly assess the concerns and assist you further. Thank you again for your feedback, which has been taken on board by the team. Kind regards, Renault Weybridge SMC.

• 
  1 month ago Ian Rudge Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Ian, Thank you for taking the time to leave us a five-star rating for Renault Weybridge SMC. We’re delighted to know that you had a positive experience with our team. Customer feedback is always greatly appreciated, and if you would ever like to share more about your visit, we would love to hear what made your experience such a great one. Should there be anything further we can assist you with, please do not hesitate to get in touch. We look forward to welcoming you back again in the future. Kind regards, Renault Weybridge SMC.

• 
  1 month ago

  Once I had managed to get a slot to get my Renault Master Horsebox in for a service I could not fault the garage. Getting a slot was a bit of a wait (they are just very busy) but I'll know for next time and think about it earlier. They were able to accommodate me waiting for the vehicle to be serviced, the waiting room was definitely more than adequate with the TV, decent coffee machine and clean toilets. All the staff were very friendly and the service was completed in the time stated. Would I recommend - yes definitely.

  B G Renault Aldershot SMC
  Response from SLM 1 month ago

  Dear B G, Thank you for taking the time to leave such a detailed and thoughtful five-star review following your recent visit to Renault Aldershot SMC. We really appreciate your comments regarding the wait for a service booking and are grateful for your patience and understanding during what has been an especially busy period for the team. It’s wonderful to hear that once your Renault Master Horsebox was booked in, the experience met your expectations from start to finish. We’re particularly pleased that you found our waiting facilities comfortable and welcoming, and that the team kept everything running to the agreed timescales whilst providing friendly and professional service throughout your visit. Your recommendation means a great deal to us, and we look forward to welcoming you back again in the future. Kind regards, Renault Aldershot SMC.

• 
  1 month ago

  Great help advice, and patience from the salesperson (Bill). I purchased a Renault 5 a year after test driving, and trying to decide R4 or R5. I am very happy with my decision to buy the R5, it is a fab little car with deceptive boot space. I have received kind and supportive aftersales from Bill also.

  Louise Buckland Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Louise, Thank you for sharing such a thoughtful review. We’re so pleased to hear that Bill’s guidance, patience and support helped you feel confident in choosing your new Renault 5 from Renault Weybridge SMC. It’s great that you took the time to explore both the R4 and R5 before making your decision, and even better to hear that you’re loving the R5 and all its clever practicality! It really is a brilliant little car. We’re especially happy to know that the support didn’t stop after collection and that Bill has continued to provide helpful aftersales care. Your feedback means a great deal to the team. We hope you continue to enjoy every journey in your new Renault, and please remember we’re always here if you need anything further. Kind regards, Renault Weybridge SMC.

• 
  1 month ago

  Excellent service from Nathalie and the team here! I wouldn't hesitate to recommend!

  Patrick Mahoney Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Patrick, Thank you for taking the time to leave such a great five-star review. We’re delighted to hear that Nathalie and the team at Renault Weybridge SMC provided you with such a positive experience. It’s wonderful to know you’d happily recommend us, as delivering excellent customer service is something we always strive for. Your kind comments are truly appreciated and will be shared with the team. We hope you enjoy many happy and safe journeys ahead and look forward to seeing you again in the future. Kind regards, Renault Weybridge SMC.

• 
  1 month ago

  Quite satisfied with service including staff services as well and I would recommend anyone

  Cecilia Turner Renault Weybridge SMC
  Response from SLM 1 month ago

  Dear Cecilia, Thank you very much for your kind five-star review. We’re so pleased to hear that you were satisfied with both the service you received and the support from our team at Renault Weybridge SMC. Your recommendation is greatly appreciated and means a lot to us. We always strive to provide a positive and welcoming experience for all our customers. We wish you many happy and safe miles ahead and look forward to welcoming you back again in the future. Best wishes, Renault Weybridge SMC.

• 
  2 months ago

  Friendly professional service and great communication.

  Stuart Bambury Renault Aldershot SMC
  Response from SLM 2 months ago

  Dear Stuart, Thank you very much for taking the time to leave a five-star review. We’re delighted to hear that you received friendly and professional service from the team at Renault Aldershot SMC. It’s also great to know that the communication throughout your experience met your expectations, as keeping our customers informed is something we really value. We appreciate your kind feedback and wish you many happy and safe miles ahead. We look forward to welcoming you back again in the future. Kind regards, Renault Aldershot SMC.

• 
  2 months ago

  Excellent sales staff. Parking a bit difficult though

  Rosalie Stephens Renault Weybridge SMC
  Response from SLM 2 months ago

  Dear Rosalie, Thank you very much for your five-star review. We’re delighted to hear that you found the sales staff at Renault Weybridge SMC to be excellent. We also appreciate your feedback regarding the parking and understand it can occasionally be a little challenging during busier times. Your comments are valuable to us and will be noted. Thank you again for your feedback, and we wish you many happy and safe miles ahead. Kind regards, Renault Weybridge SMC.

• 
  2 months ago

  Just wanted to say thankyou to Rebecca ,Aaron and Steve at adershot SMC for their help yesterday .

  Fay Browne Renault Aldershot SMC
  Response from SLM 2 months ago

  Dear Fay, Thank you for taking the time to leave us a 5-star review for Renault Aldershot SMC. We’re really pleased to hear that Rebecca, Aaron, and Steve were able to support you and make things straightforward during your visit. It’s always great to know the team’s efforts are appreciated, and we’ll be sure to pass your thanks on to them. Best wishes, Renault Aldershot SMC

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