Reviews from
Google
for SLM Vauxhall

4.4
#
540 Reviews
4.4 Average of 540 Reviews
  • Stuart Obrien
    3 days ago

    I purchased a used car from you in January and when i got home, the Heated seat function decided not to work, so I contacted branch the same day as purchase and was told to visit local authorised repairer to investigate and fix as I live a distance from Tunbridge Wells. I organised a local "Authorised repairer" to view the car, but when I arrived I was informed that they couldnt do anything and sent me back to Tunbridge Wells to organise repair/investigation. I spoke to a member of staff over the phone who advised that I would have to wait 30 days for my warranty to kick in and could get the car looked at. I didnt accept that and rang the warranty team who said that the warranty is active and should have no problems, so rang Tunbridge Wells again and was advised the same thing to wait 30 days to log the issue. I became frustrated and contacted sister branch in Hastings, who asked me to attend within a week to conduct investigation. They found the fault and have ordered the part under warranty, but also found one of the tyres was well below legal limit so they would also replace this (annoyed with this as I asked Tunbridge Wells if tyres ok as saw issue on MOT and was told that all was complete and ready to go as had been serviced). About a week after this visit, I found the car was overheating and going through a bottle of coolant every day, so contacted Hastings again who asked for me to return to conduct another investigation and they found that the water pump had failed, so would need to repair under warranty again. All was fine for a week after that and the car is showing the same issue of overheating and consuming coolant at a rapid rate. For example a 5 minute drive to shops (3 miles) and the car overheated twice (130 degree and codes on dash) and consumed all of the coolant, then overheated twice more coming back after waiting hour or so for car to cool down. I have booked to return to Hastings for another investigation, but all I want to do is give car back and get refund as the car is not fit for purpose and is not reliable. Tried contacting Tunbridge Wells to do this and have had no return of calls, so have escalated to ombudsman. Dont expect this many issues with a car that I purchased less than 2 months ago.

    SLM Vauxhall Tunbridge Wells
    Response from SLM 3 days ago

    Hi Mr O’Brien, thank you for your feedback. We are very sorry to hear that you have experienced some issues with your vehicle. A Manager will be in contact shortly to discuss this matter and assist with an urgent resolution.

  • Jamie Edwards
    2 weeks ago

    Not going to waste anymore of my time on this garage than I already have done, so my blunt review will reflect their dismissive attitude. Have taken my car in three times here, with the same fault (under warranty, so no choice) and the response is one of I don't know and I don't care on each occasion.

    SLM Vauxhall Tunbridge Wells
    Response from SLM 2 weeks ago

    Hi Jamie, thank you for your review. We pride ourselves on offering high levels of customer service so we are disappointed to hear these were not met during your visit. Unfortunately, we were unable to identify a fault with your vehicle at the time, however offered to keep your vehicle for further testing. We understand how frustrating this must be so apologies for any inconvenience caused. If you would like to discuss this matter further, please contact us on 01892 500300. Many thanks.

  • Matthew Moriarty
    3 weeks ago SLM Vauxhall Tunbridge Wells
    Response from SLM 3 weeks ago

    Hi Matthew, thank you for taking the time to leave us a five star review. We look forward to your next visit to our SLM Vauxhall Authorised Repairer Centre.

  • J Laishley
    1 month ago SLM Vauxhall Hastings
    Response from SLM 1 month ago

    Thank you for your 5-star review! We look forward to welcoming you back to SLM Vauxhall Hastings in the future.

  • Anna Wilkinson
    2 months ago

    Helpful, kind and efficient plus good service.

    SLM Vauxhall Hastings
    Response from SLM 2 months ago

    Hi Anna, thank you for your five star review. We really appreciate your kind feedback about our team and are pleased to hear about your experience. We look forward to welcoming you back to SLM Vauxhall Hastings in the future.

  • Vxpor Fx
    3 months ago

    Bought a car from them on may 2023, within 2 months a buzzing weird sound came from music system. They said need to order a part, it's 6 months running and still didn't hear anything from them yet. Very disappointed

    SLM Vauxhall Tunbridge Wells
    Response from SLM 3 months ago

    Hi, we are sorry to hear that you are experiencing issues with your vehicle. Please could you contact us on 01892 500300, and our Manager will aim to resolve this for you.

  • Sarah-Jade Clarke
    4 months ago

    Took my 2013 Corsa in for a few issues. Brilliant customer service, they liaised with my warranty company and dealt with all the hassle. Problem fixed in less than 2 days. Highly recommend!!

    SLM Vauxhall Hastings
    Response from SLM 4 months ago

    Hi Sarah-Jade, thank you for visiting SLM Vauxhall and for leaving us a wonderful review. We really appreciate your feedback and are pleased to hear you were happy with your experience. We look forward to welcoming you back in the future!

  • Joshua steven Cooper
    4 months ago

    It's no longer Vauxhall it's Suzuki

    SLM Vauxhall Tunbridge Wells
    Response from SLM 4 months ago

    Hi Joshua, thank you for the five star review! Although our main showroom is Suzuki, we are pleased to have retained our Vauxhall Authorised Repairer status to offer our customers approved servicing, MOTs, maintenance and more! We look forward to welcoming you back in the future.

  • Becky
    4 months ago

    Bought a electric car off them in May 2023. 2.5 weeks later it developed a fault, which they were unable to look at due to a problem with a machine, with another fault developing one shortly after this. I have made contact on multiple occasions about this, through phone and email, and get informed my details will be passed on to the site manager to call me. I never hear from anyone. Happy to sell you a used car but seemingly less happy to provide after sales when multiple problems occur that indicate the car was probably not fit for sale.

    SLM Vauxhall Tunbridge Wells
    Response from SLM 4 months ago

    Hi Becky, thank you for leaving us a review. We are disappointed to hear that you are experiencing problems with your used car. At SLM Group, we are committed to providing high levels of aftercare service, so would like to apologise that unfortunately these have not been met on this occasion. Our Aftersales Manager, Mark Williams, will be in contact shortly to discuss further and hopefully resolve any issues.

  • Dean Riches
    5 months ago

    Useless

    SLM Vauxhall Hastings
    Response from SLM 5 months ago

    Hi Dean. Thank you for taking the time to leave Vauxhall Hastings a review. We apologise that you were not completely satisfied. Unfortunately we do not have record of your visit on our system, so if you could please contact our Manager on 01424 755855, he will help to resolve your issue.

  • pauline gill
    5 months ago

    Extremely helpful very pleasant sales people.

    SLM Vauxhall Hastings
    Response from SLM 5 months ago

    Hi Pauline. Thank you for your kind five star review. We really appreciate it and our team look forward to welcoming you back to SLM Vauxhall Hastings.

  • Hayley Manning
    5 months ago SLM Vauxhall Tunbridge Wells
    Response from SLM 5 months ago

    Hi Hayley, thank you for leaving us a 5 star review - our team really appreciate it! We look forward to welcoming you back to SLM Vauxhall in the future.

  • Pharmacy Guy
    5 months ago SLM Vauxhall Tunbridge Wells
    Response from SLM 5 months ago

    Thank you for taking the time to leave us a review. We would really appreciate your feedback so we can improve your experience next time at SLM Vauxhall Tunbridge Wells.

  • Alin Iclenzan
    5 months ago SLM Vauxhall Hastings
    Response from SLM 5 months ago

    Hi Alin, thank you for leaving SLM Vauxhall Hastings a 5 star review. We are pleased we could assist you and look forward to your next visit.

  • S. Jill Haskell
    5 months ago SLM Vauxhall Tunbridge Wells
    Response from SLM 5 months ago

    Thank you for taking the time to leave us a 5 star review! Our team really appreciate it and look forward to welcoming you back next time.

  • Andrew Tulloch-Foley
    6 months ago

    Go to Chris!! He was superb! Very knowledgable, honest and friendlythank you mate!

    SLM Vauxhall Hastings
    Response from SLM 5 months ago

    Hi Andrew. Thank you for your five star review and your kind feedback on our team member, Chris. We are pleased to hear about your experience at SLM Vauxhall Hastings and look forward to welcoming you back to our centre.

  • Simon Alexander
    6 months ago SLM Vauxhall Tunbridge Wells
    Response from SLM 5 months ago

    Hi Simon. Thank you for giving us five stars - we really appreciate it and look forward to your next visit to SLM Vauxhall Tunbridge Wells.

  • c k
    6 months ago

    Avoid, will sell you a off the street lease car without any sort of inspection. Sold us a car witj locked up brakes, bad usb,and wiring problemsOn a 2 year old car with 10k miles

    SLM Vauxhall Tunbridge Wells
    Response from SLM 6 months ago

    We are sorry to hear that you have experienced this. We would like to investigate this further. Please can you contact our General Sales Manager, Chris Wakeford, on 01892 500300. Please be assured, a 115-point check is carried out on every vehicle we sell.

  • Iman A. Ahsan
    7 months ago

    I had a great experience with the parts department at this dealer. Sienna was super helpful and went above and beyond to help me find the exact part I needed for my Vauxhall. I needed a Thermostat housing for the car and she ordered it for next day delivery and I received it all without a problem. I can highly recommend her!

    SLM Vauxhall Tunbridge Wells
    Response from SLM 5 months ago

    Hi Iman. Thank you for your wonderful 5 star review! We are pleased to hear about your experience with our parts team and we are glad that Sienna was able to help you find the part you needed! Thanks for choosing SLM Vauxhall and we look forward to welcoming you back in the future.

  • David Pugh
    7 months ago

    Excuses and incompetence from their so called service department at its finest.

    SLM Vauxhall Tunbridge Wells
    Response from SLM 7 months ago

    Hi David, Thank you for the feedback and we apologise that you have had this experience with us today. Following some investigation, it looks as though a communication error between our sales executive and our servicing department lead to the delays with your van. As you know we were following the Vauxhall procedure and waiting for the relevant security codes to be sent to us. We will use this feedback to improve our service going forward. If you would like to discuss this further, please call Stuart our Aftersales Manager on 01892 500300.

  • Michael Doe
    8 months ago

    Very helpfull.very efficient.

    SLM Vauxhall Tunbridge Wells
    Response from SLM 5 months ago

    Hi Michael. Thank you for taking the time to leave us a five star review! We are pleased to hear your feedback and hope to see you again soon at SLM Vauxhall Tunbridge Wells.

  • Ian Barrett
    8 months ago

    Had vauxhall cars for last 10 years couldn't speak highly enough of them, since this SLM have taken over I won't use them again, had my car in for 3 weeks now not started it yet, try to ring never answer, say they are waiting for a part??say they will call back never do, they are main dealer s, how can they not get the part

    SLM Vauxhall Tunbridge Wells
    Response from SLM 8 months ago

    Dear Mr Barrett, Thank you for your feedback. SLM Vauxhall has been established in Tunbridge Wells for 12 years, and we aim to provide the highest service standards for our customers, so we apologise that your experience hasn't met these. Our General Manager has informed us that you are now in a like-for-like loan vehicle whilst we work closely with Vauxhall to find a solution. Following your recent visit, a part is now on order. We have tried to call you several times over the past couple of days but, unfortunately, haven't been able to reach you. Please get in touch with Chris or Stuart on 10892 500500 to discuss this further.

  • Mick Boyd
    8 months ago

    Had a bad experience with these lot. Car went in for a MOT because I couldn’t get time off work for my normal mechanic to do the work. Since then had problems after problems. Firstly went in for a MOT which needed a few bits fixed as shown on the video they sent me. They fixed them which didn’t cost much and low and behold my glow plugs needed changed so I asked them to fix it. Then I had a 8 year service. After that they was pushing to me to get my aircon re gassed. I agreed costing £144. They gassed it and I didn’t notice because it was cold but when the outside warmed up my aircon didn’t work so I asked them to look at it as it was working when it went to them first before gassing. They said it was seizedwhy would you gas’s something which was seized? They said a new unit would cost over £1200 ? I said it was working when it went into get gassed but they started blaming me? Anyway to cut a long story short. I know there’s a lot of good comments on here and they did put a new aircon in my car and fixed other stuff but just be careful with these and get a second opinion if you can as they’re expensive and I feel a bit ripped off because it seems strange and full of coincidences that you will have a minor repair to be fixed which leads to major problems and you will have to pay a lot more in the long run. I’m never going back there and wish them all the best for the future as their future looks really bleak having to just fix car batteries when EVs get fully rolled out

    SLM Vauxhall Tunbridge Wells
    Response from SLM 8 months ago

    Good Afternoon Mr Boyd, Thank you for your feedback, we are disappointed to hear that your experience didn't meet the standards we aim to provide. We will investigate this matter internally to determine the root cause of the confusion. Please accept our sincerest apologies.

  • kevin sainsbury
    8 months ago

    I have nothing but good things to say about this dealership. I have bought 3 cars from here the staff are helpful and there's no pressure. The staff are knowledgeable about their products. I'll be buying again from here in the future.

    SLM Vauxhall Tunbridge Wells
    Response from SLM 8 months ago

    Thank you Kevin! We really appreciate you taking the time to give us a great review!

  • Kim Hewitt
    8 months ago SLM Vauxhall Tunbridge Wells
    Response from SLM 8 months ago

    Thanks Kim! We appreciate you taking the time to leave us a 5 star review!

  • Heather McAuley
    8 months ago

    Always friendly & explains everything fully.

    SLM Vauxhall Tunbridge Wells
    Response from SLM 8 months ago

    Thank you Heather! We really appreciate the review.

  • Ivan Hristov
    9 months ago

    SLM Tunbridge wells is a scammer. I am very disappointed with their attitude. A week ago I had an appointment for MOT .They told me you are Fail. They told me I have a problem with drive shaft joint constant velocity boot split or insecure they also showed me a picture. I asked them how much money it would cost me to fix my car. they told me 170 pounds. I told them that I didn't want them to fix my car and I left. I go to my mechanic to fix my car. He started and I saw that I had no problem. From SLM Vauxhall Tunbridge Wells they tried to scam me by telling me i had a problem and taking £170 from me.When i went back to them after 5 days for second MOT I haven't fixed anything on the car and then they told me i passed. Be careful when you go to them, they will scam you .

    SLM Vauxhall Tunbridge Wells
    Response from SLM 9 months ago

    Hello Mr Hristov Our aftersales manager, Stuart has tried to contact you today to discuss the issues you have raised. Please can you return the call on 01892 500 300. Many thanks

  • Antony Lelliott
    9 months ago SLM Vauxhall Hastings
    Response from SLM 9 months ago

    Thanks for your review Antony, we would be really grateful if you could let us know how we could further improve our service.

  • Philip Mason
    9 months ago

    Great customer service

    SLM Vauxhall Tunbridge Wells
    Response from SLM 9 months ago

    Thanks Philip for the review! We would appreciate if you could share any feedback on how we could improve.

  • Ian Morris
    10 months ago

    Disgraceful service centre, failed to follow their own system. Turned up to pick car up after mot and service, extra works they asked to carry out not done. Said that I might cancel remainder of the service plan if they are this bad. Asked them to call me before cancelling service plan. Thet just cancelled it

    SLM Vauxhall Hastings
    Response from SLM 10 months ago

    Thanks for your feedback and we understand that our Manager has been in contact. Please let us know if there is anything further that we can help with.

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