Reviews from

Google

for SLM Vauxhall

• 
  2 days ago

  Bought a car from them on may 2023, within 2 months a buzzing weird sound came from music system. They said need to order a part, it's 6 months running and still didn't hear anything from them yet. Very disappointed

  Vxpor Fx SLM Vauxhall Tunbridge Wells - Authorised Repairer
• 
  2 weeks ago

  Took my 2013 Corsa in for a few issues. Brilliant customer service, they liaised with my warranty company and dealt with all the hassle. Problem fixed in less than 2 days. Highly recommend!!

  Sarah-Jade Clarke SLM Vauxhall Hastings
  Response from SLM 2 weeks ago

  Hi Sarah-Jade, thank you for visiting SLM Vauxhall and for leaving us a wonderful review. We really appreciate your feedback and are pleased to hear you were happy with your experience. We look forward to welcoming you back in the future!

• 
  3 weeks ago

  It's no longer Vauxhall it's Suzuki

  Joshua steven Cooper SLM Vauxhall Tunbridge Wells - Authorised Repairer
  Response from SLM 3 weeks ago

  Hi Joshua, thank you for the five star review! Although our main showroom is Suzuki, we are pleased to have retained our Vauxhall Authorised Repairer status to offer our customers approved servicing, MOTs, maintenance and more! We look forward to welcoming you back in the future.

• 
  1 month ago

  Bought a electric car off them in May 2023. 2.5 weeks later it developed a fault, which they were unable to look at due to a problem with a machine, with another fault developing one shortly after this. I have made contact on multiple occasions about this, through phone and email, and get informed my details will be passed on to the site manager to call me. I never hear from anyone. Happy to sell you a used car but seemingly less happy to provide after sales when multiple problems occur that indicate the car was probably not fit for sale.

  Becky SLM Vauxhall Tunbridge Wells - Authorised Repairer
  Response from SLM 1 month ago

  Hi Becky, thank you for leaving us a review. We are disappointed to hear that you are experiencing problems with your used car. At SLM Group, we are committed to providing high levels of aftercare service, so would like to apologise that unfortunately these have not been met on this occasion. Our Aftersales Manager, Mark Williams, will be in contact shortly to discuss further and hopefully resolve any issues.

• 
  1 month ago

  Useless

  Dean Riches SLM Vauxhall Hastings
  Response from SLM 1 month ago

  Hi Dean. Thank you for taking the time to leave Vauxhall Hastings a review. We apologise that you were not completely satisfied. Unfortunately we do not have record of your visit on our system, so if you could please contact our Manager on 01424 755855, he will help to resolve your issue.

• 
  1 month ago

  Extremely helpful very pleasant sales people.

  pauline gill SLM Vauxhall Hastings
  Response from SLM 1 month ago

  Hi Pauline. Thank you for your kind five star review. We really appreciate it and our team look forward to welcoming you back to SLM Vauxhall Hastings.

• 
  2 months ago Hayley Manning SLM Vauxhall Tunbridge Wells - Authorised Repairer
  Response from SLM 2 months ago

  Hi Hayley, thank you for leaving us a 5 star review - our team really appreciate it! We look forward to welcoming you back to SLM Vauxhall in the future.

• 
  2 months ago Pharmacy Guy SLM Vauxhall Tunbridge Wells - Authorised Repairer
  Response from SLM 2 months ago

  Thank you for taking the time to leave us a review. We would really appreciate your feedback so we can improve your experience next time at SLM Vauxhall Tunbridge Wells.

• 
  2 months ago Alin Iclenzan SLM Vauxhall Hastings
  Response from SLM 2 months ago

  Hi Alin, thank you for leaving SLM Vauxhall Hastings a 5 star review. We are pleased we could assist you and look forward to your next visit.

• 
  2 months ago S. Jill Haskell SLM Vauxhall Tunbridge Wells - Authorised Repairer
  Response from SLM 2 months ago

  Thank you for taking the time to leave us a 5 star review! Our team really appreciate it and look forward to welcoming you back next time.

• 
  2 months ago

  Go to Chris!! He was superb! Very knowledgable, honest and friendlythank you mate!

  Andrew Tulloch-Foley SLM Vauxhall Hastings
  Response from SLM 2 months ago

  Hi Andrew. Thank you for your five star review and your kind feedback on our team member, Chris. We are pleased to hear about your experience at SLM Vauxhall Hastings and look forward to welcoming you back to our centre.

• 
  2 months ago Simon Alexander SLM Vauxhall Tunbridge Wells - Authorised Repairer
  Response from SLM 2 months ago

  Hi Simon. Thank you for giving us five stars - we really appreciate it and look forward to your next visit to SLM Vauxhall Tunbridge Wells.

• 
  3 months ago

  Avoid, will sell you a off the street lease car without any sort of inspection. Sold us a car witj locked up brakes, bad usb,and wiring problemsOn a 2 year old car with 10k miles

  c k SLM Vauxhall Tunbridge Wells - Authorised Repairer
  Response from SLM 3 months ago

  We are sorry to hear that you have experienced this. We would like to investigate this further. Please can you contact our General Sales Manager, Chris Wakeford, on 01892 500300. Please be assured, a 115-point check is carried out on every vehicle we sell.

• 
  4 months ago

  I had a great experience with the parts department at this dealer. Sienna was super helpful and went above and beyond to help me find the exact part I needed for my Vauxhall. I needed a Thermostat housing for the car and she ordered it for next day delivery and I received it all without a problem. I can highly recommend her!

  Iman A. Ahsan SLM Vauxhall Tunbridge Wells - Authorised Repairer
  Response from SLM 2 months ago

  Hi Iman. Thank you for your wonderful 5 star review! We are pleased to hear about your experience with our parts team and we are glad that Sienna was able to help you find the part you needed! Thanks for choosing SLM Vauxhall and we look forward to welcoming you back in the future.

• 
  4 months ago

  Excuses and incompetence from their so called service department at its finest.

  David Pugh SLM Vauxhall Tunbridge Wells - Authorised Repairer
  Response from SLM 4 months ago

  Hi David, Thank you for the feedback and we apologise that you have had this experience with us today. Following some investigation, it looks as though a communication error between our sales executive and our servicing department lead to the delays with your van. As you know we were following the Vauxhall procedure and waiting for the relevant security codes to be sent to us. We will use this feedback to improve our service going forward. If you would like to discuss this further, please call Stuart our Aftersales Manager on 01892 500300.

• 
  4 months ago

  Very helpfull.very efficient.

  Michael Doe SLM Vauxhall Tunbridge Wells - Authorised Repairer
  Response from SLM 2 months ago

  Hi Michael. Thank you for taking the time to leave us a five star review! We are pleased to hear your feedback and hope to see you again soon at SLM Vauxhall Tunbridge Wells.

• 
  4 months ago

  Had vauxhall cars for last 10 years couldn't speak highly enough of them, since this SLM have taken over I won't use them again, had my car in for 3 weeks now not started it yet, try to ring never answer, say they are waiting for a part??say they will call back never do, they are main dealer s, how can they not get the part

  Ian Barrett SLM Vauxhall Tunbridge Wells - Authorised Repairer
  Response from SLM 4 months ago

  Dear Mr Barrett, Thank you for your feedback. SLM Vauxhall has been established in Tunbridge Wells for 12 years, and we aim to provide the highest service standards for our customers, so we apologise that your experience hasn't met these. Our General Manager has informed us that you are now in a like-for-like loan vehicle whilst we work closely with Vauxhall to find a solution. Following your recent visit, a part is now on order. We have tried to call you several times over the past couple of days but, unfortunately, haven't been able to reach you. Please get in touch with Chris or Stuart on 10892 500500 to discuss this further.

• 
  4 months ago

  Had a bad experience with these lot. Car went in for a MOT because I couldn’t get time off work for my normal mechanic to do the work. Since then had problems after problems. Firstly went in for a MOT which needed a few bits fixed as shown on the video they sent me. They fixed them which didn’t cost much and low and behold my glow plugs needed changed so I asked them to fix it. Then I had a 8 year service. After that they was pushing to me to get my aircon re gassed. I agreed costing £144. They gassed it and I didn’t notice because it was cold but when the outside warmed up my aircon didn’t work so I asked them to look at it as it was working when it went to them first before gassing. They said it was seizedwhy would you gas’s something which was seized? They said a new unit would cost over £1200 ? I said it was working when it went into get gassed but they started blaming me? Anyway to cut a long story short. I know there’s a lot of good comments on here and they did put a new aircon in my car and fixed other stuff but just be careful with these and get a second opinion if you can as they’re expensive and I feel a bit ripped off because it seems strange and full of coincidences that you will have a minor repair to be fixed which leads to major problems and you will have to pay a lot more in the long run. I’m never going back there and wish them all the best for the future as their future looks really bleak having to just fix car batteries when EVs get fully rolled out

  Mick Boyd SLM Vauxhall Tunbridge Wells - Authorised Repairer
  Response from SLM 4 months ago

  Good Afternoon Mr Boyd, Thank you for your feedback, we are disappointed to hear that your experience didn't meet the standards we aim to provide. We will investigate this matter internally to determine the root cause of the confusion. Please accept our sincerest apologies.

• 
  4 months ago

  I have nothing but good things to say about this dealership. I have bought 3 cars from here the staff are helpful and there's no pressure. The staff are knowledgeable about their products. I'll be buying again from here in the future.

  kevin sainsbury SLM Vauxhall Tunbridge Wells - Authorised Repairer
  Response from SLM 4 months ago

  Thank you Kevin! We really appreciate you taking the time to give us a great review!

• 
  5 months ago Kim Hewitt SLM Vauxhall Tunbridge Wells - Authorised Repairer
  Response from SLM 4 months ago

  Thanks Kim! We appreciate you taking the time to leave us a 5 star review!

• 
  5 months ago

  Always friendly & explains everything fully.

  Heather McAuley SLM Vauxhall Tunbridge Wells - Authorised Repairer
  Response from SLM 4 months ago

  Thank you Heather! We really appreciate the review.

• 
  5 months ago

  SLM Tunbridge wells is a scammer. I am very disappointed with their attitude. A week ago I had an appointment for MOT .They told me you are Fail. They told me I have a problem with drive shaft joint constant velocity boot split or insecure they also showed me a picture. I asked them how much money it would cost me to fix my car. they told me 170 pounds. I told them that I didn't want them to fix my car and I left. I go to my mechanic to fix my car. He started and I saw that I had no problem. From SLM Vauxhall Tunbridge Wells they tried to scam me by telling me i had a problem and taking £170 from me.When i went back to them after 5 days for second MOT I haven't fixed anything on the car and then they told me i passed. Be careful when you go to them, they will scam you .

  Ivan Hristov SLM Vauxhall Tunbridge Wells - Authorised Repairer
  Response from SLM 5 months ago

  Hello Mr Hristov Our aftersales manager, Stuart has tried to contact you today to discuss the issues you have raised. Please can you return the call on 01892 500 300. Many thanks

• 
  6 months ago Antony Lelliott SLM Vauxhall Hastings
  Response from SLM 6 months ago

  Thanks for your review Antony, we would be really grateful if you could let us know how we could further improve our service.

• 
  6 months ago

  Great customer service

  Philip Mason SLM Vauxhall Tunbridge Wells - Authorised Repairer
  Response from SLM 5 months ago

  Thanks Philip for the review! We would appreciate if you could share any feedback on how we could improve.

• 
  6 months ago

  Disgraceful service centre, failed to follow their own system. Turned up to pick car up after mot and service, extra works they asked to carry out not done. Said that I might cancel remainder of the service plan if they are this bad. Asked them to call me before cancelling service plan. Thet just cancelled it

  Ian Morris SLM Vauxhall Hastings
  Response from SLM 6 months ago

  Thanks for your feedback and we understand that our Manager has been in contact. Please let us know if there is anything further that we can help with.

• 
  6 months ago

  Was helped by a nice gentlemen named Scott he was very patient with us and listened to all our needs and was very aproachable from the outset, will deffo be recommending them to people, keep up the good work.

  A R SLM Vauxhall Tunbridge Wells - Authorised Repairer
  Response from SLM 6 months ago

  Thanks for a great review! We are so pleased to hear you were happy with our service.

• 
  6 months ago

  Dreadful

  Kathleen Elkin SLM Vauxhall Tunbridge Wells - Authorised Repairer
  Response from SLM 6 months ago

  We are so sorry to hear you were disappointed with the service. One of our Sales Managers will be in touch with you later today to discuss this.

• 
  6 months ago

  poorly prepared used car, the car we went to look at had a few bits of damage these where repaired, but the quality of the body shop repair was not good, poor spraying, runs in paint, trims not repaired, over spay, warning lights on the dash board, car was not a grade that you would expect from a dealer asking top money for it,

  mcws Vs SLM Vauxhall Tunbridge Wells - Authorised Repairer
  Response from SLM 6 months ago

  Hi and thanks for the feedback. Sorry to hear that you haven’t had a good experience. Our Manager is keen to speak with you regarding this so if you could send us an email at marketing@slm.co.uk with your details and someone will call you to hopefully resolve this. Thanks.

• 
  6 months ago

  Bought a second hand car here and was very satisfied with it. Reasonable priced and no issues after several years

  Casper Velds SLM Vauxhall Tunbridge Wells - Authorised Repairer
  Response from SLM 6 months ago

  Thanks for this review Casper, we're glad you were please with your car!

• 
  7 months ago

  Would like to say a big thanks to this company delt with a person called scott lowe if i remember rightly. Really helpful took the time to help me choose the right car. honest and went above and beyond out off he's way answerd every question I had. 10/10 for service would recommend to anyone THANKYOU.

  Adam SLM Vauxhall Tunbridge Wells - Authorised Repairer
  Response from SLM 7 months ago

  Hi Adam, Thanks for taking the time to leave this great review - we really do appreciate it.

No reviews available