Reviews from

for SLM Vauxhall

• 
  8 months ago

  Sold a car with previous crash damage repaired to myself. Had multiple attempts at fixing many faults both with the dodgy paint job and the gearbox, and had to go elsewhere in the end. They only care until you have paid the money and then they couldn't care less. Would never go back. Not sure how Vauxhall haven't come down on them yet.

  Ethan Vauxhall Slm Tunbridge Wells
  Response from SLM 8 months ago

  Dear Ethan. Thank you for taking the time to leave your feedback, and we’re very sorry to hear about your experience. We want to clarify that SLM Group Vauxhall Tunbridge Wells closed a year ago and is no longer operated by our group. Another dealer has since taken over the location, so we believe the team involved in the sale and subsequent repairs is not connected to us. That said, we never like to hear that anyone has been left disappointed. If your vehicle was originally purchased from our former Tunbridge Wells dealership and you would like us to look into any historical details, we’d be happy to help where possible. Please feel free to contact our SLM Vauxhall Hastings team on 01424 755855, and we will do our best to assist. Thank you again for raising this, and we wish you all the best going forward.

• 
  2 years ago

  Took van to SLM Vauxhall tunbridge wells .After several visits they claimed a van that was just over four years old and had done 30 000 needed a new catalytic converter at a cost of over £1400.00 This was their diagnoses for an engine management light being on. We went ahead and let them change the CAT believing that this was the issue and they are the professionals .How wrong was wePicked up van after Cat was changed drove 2 miles and light came back on .Took van straight back and after they looked at it they said DPF was blocked due to CAT breaking down. Common sense should of said ok CATS breaking down we will change that and then remove the debre in the DPF but no not at SLMSo over £1400 spent and nothing fixed and SLM are now saying I need a new DPF that will cost another £1400 plusVan had a new DPF and add blue sensor earlier this year I would not recommend SLM and certainly would take another vehicle their . Complaint is being escalated externally UpdateSlm Vauxhall tunbridge wells changed the DPF and four days later light is back on so they changed Cat £1400.00 didn't work Changed DPF £1400.00 didn't work either.. Basically had nearly £3000 for nothing.. Intend to escalate through Vauxhall

  paul r Vauxhall Slm Tunbridge Wells
  Response from SLM 2 years ago

  Hi Paul, thank you for taking the time to leave us your feedback. We are disappointed to receive your review as we aim to provide all our customers with a five star experience, so apologise that these standards were not met on this occasion. Our General Manager has tried to contact you directly to resolve this matter, if you wish to discuss further, please contact us back on 01892 500300.

• 
  2 years ago

  Very good and being disabled myself I was looked after with cups of coffee,very polite people and the place was very clean.

  Kevin Browitt Vauxhall Slm Tunbridge Wells
  Response from SLM 2 years ago

  Hi Kevin, thank you for taking the time to write us a wonderful five star review. We are pleased to hear about your experience with us at SLM Vauxhall Tunbridge Wells and appreciate your kind comments about our service. We look forward to welcoming you back in the future!

• 
  2 years ago

  For me personally I cannot praise SLM Tunbridge Wells enough. I find them attentive, courteous and polite. Kept me informed, phone calls to me asking permission for certain items during a service, managed the safety recall repair. When I went to collect my car they had washed it and cleaned the inside, which smelt lovely. Whoever I spoke to gave me time. I am super pleased with SLM.

  SUSIE Vauxhall Slm Tunbridge Wells
  Response from SLM 2 years ago

  Hi Susie, thank you for taking the time to write us a wonderful five star review. We are pleased to hear about your experience with us at SLM Vauxhall Tunbridge Wells and appreciate your kind comments about our service.

• 
  2 years ago John Stevens Vauxhall Slm Tunbridge Wells
  Response from SLM 2 years ago

  Hi John, thank you for taking the time to leave us a five star rating. We look forward to welcoming you back to SLM Vauxhall Authorised Repairer, Tunbridge Wells, in the future.

• 
  2 years ago

  I purchased a used car from you in January and when i got home, the Heated seat function decided not to work, so I contacted branch the same day as purchase and was told to visit local authorised repairer to investigate and fix as I live a distance from Tunbridge Wells. I organised a local "Authorised repairer" to view the car, but when I arrived I was informed that they couldnt do anything and sent me back to Tunbridge Wells to organise repair/investigation. I spoke to a member of staff over the phone who advised that I would have to wait 30 days for my warranty to kick in and could get the car looked at. I didnt accept that and rang the warranty team who said that the warranty is active and should have no problems, so rang Tunbridge Wells again and was advised the same thing to wait 30 days to log the issue. I became frustrated and contacted sister branch in Hastings, who asked me to attend within a week to conduct investigation. They found the fault and have ordered the part under warranty, but also found one of the tyres was well below legal limit so they would also replace this (annoyed with this as I asked Tunbridge Wells if tyres ok as saw issue on MOT and was told that all was complete and ready to go as had been serviced). About a week after this visit, I found the car was overheating and going through a bottle of coolant every day, so contacted Hastings again who asked for me to return to conduct another investigation and they found that the water pump had failed, so would need to repair under warranty again. All was fine for a week after that and the car is showing the same issue of overheating and consuming coolant at a rapid rate. For example a 5 minute drive to shops (3 miles) and the car overheated twice (130 degree and codes on dash) and consumed all of the coolant, then overheated twice more coming back after waiting hour or so for car to cool down. I have booked to return to Hastings for another investigation, but all I want to do is give car back and get refund as the car is not fit for purpose and is not reliable. Tried contacting Tunbridge Wells to do this and have had no return of calls, so have escalated to ombudsman. Dont expect this many issues with a car that I purchased less than 2 months ago.

  Stuart Obrien Vauxhall Slm Tunbridge Wells
  Response from SLM 2 years ago

  Hi Mr O’Brien, thank you for your feedback. We are very sorry to hear that you have experienced some issues with your vehicle. A Manager will be in contact shortly to discuss this matter and assist with an urgent resolution.

• 
  2 years ago

  Not going to waste anymore of my time on this garage than I already have done, so my blunt review will reflect their dismissive attitude. Have taken my car in three times here, with the same fault (under warranty, so no choice) and the response is one of I don't know and I don't care on each occasion.

  Jamie Edwards Vauxhall Slm Tunbridge Wells
  Response from SLM 2 years ago

  Hi Jamie, thank you for your review. We pride ourselves on offering high levels of customer service so we are disappointed to hear these were not met during your visit. Unfortunately, we were unable to identify a fault with your vehicle at the time, however offered to keep your vehicle for further testing. We understand how frustrating this must be so apologies for any inconvenience caused. If you would like to discuss this matter further, please contact us on 01892 500300. Many thanks.

• 
  2 years ago Matthew Moriarty Vauxhall Slm Tunbridge Wells
  Response from SLM 2 years ago

  Hi Matthew, thank you for taking the time to leave us a five star review. We look forward to your next visit to our SLM Vauxhall Authorised Repairer Centre.

• 
  2 years ago

  Bought a car from them on may 2023, within 2 months a buzzing weird sound came from music system. They said need to order a part, it's 6 months running and still didn't hear anything from them yet. Very disappointed

  Vxpor Fx Vauxhall Slm Tunbridge Wells
  Response from SLM 2 years ago

  Hi, we are sorry to hear that you are experiencing issues with your vehicle. Please could you contact us on 01892 500300, and our Manager will aim to resolve this for you.

• 
  2 years ago

  It's no longer Vauxhall it's Suzuki

  Joshua steven Cooper Vauxhall Slm Tunbridge Wells
  Response from SLM 2 years ago

  Hi Joshua, thank you for the five star review! Although our main showroom is Suzuki, we are pleased to have retained our Vauxhall Authorised Repairer status to offer our customers approved servicing, MOTs, maintenance and more! We look forward to welcoming you back in the future.

• 
  2 years ago

  Bought a electric car off them in May 2023. 2.5 weeks later it developed a fault, which they were unable to look at due to a problem with a machine, with another fault developing one shortly after this. I have made contact on multiple occasions about this, through phone and email, and get informed my details will be passed on to the site manager to call me. I never hear from anyone. Happy to sell you a used car but seemingly less happy to provide after sales when multiple problems occur that indicate the car was probably not fit for sale.

  Becky Vauxhall Slm Tunbridge Wells
  Response from SLM 2 years ago

  Hi Becky, thank you for leaving us a review. We are disappointed to hear that you are experiencing problems with your used car. At SLM Group, we are committed to providing high levels of aftercare service, so would like to apologise that unfortunately these have not been met on this occasion. Our Aftersales Manager, Mark Williams, will be in contact shortly to discuss further and hopefully resolve any issues.

• 
  2 years ago Hayley Manning Vauxhall Slm Tunbridge Wells
  Response from SLM 2 years ago

  Hi Hayley, thank you for leaving us a 5 star review - our team really appreciate it! We look forward to welcoming you back to SLM Vauxhall in the future.

• 
  2 years ago Pharmacy Guy Vauxhall Slm Tunbridge Wells
  Response from SLM 2 years ago

  Thank you for taking the time to leave us a review. We would really appreciate your feedback so we can improve your experience next time at SLM Vauxhall Tunbridge Wells.

• 
  2 years ago S. Jill Haskell Vauxhall Slm Tunbridge Wells
  Response from SLM 2 years ago

  Thank you for taking the time to leave us a 5 star review! Our team really appreciate it and look forward to welcoming you back next time.

• 
  2 years ago Simon Alexander Vauxhall Slm Tunbridge Wells
  Response from SLM 2 years ago

  Hi Simon. Thank you for giving us five stars - we really appreciate it and look forward to your next visit to SLM Vauxhall Tunbridge Wells.

• 
  3 years ago

  Avoid, will sell you a off the street lease car without any sort of inspection. Sold us a car witj locked up brakes, bad usb,and wiring problemsOn a 2 year old car with 10k miles

  c k Vauxhall Slm Tunbridge Wells
  Response from SLM 3 years ago

  We are sorry to hear that you have experienced this. We would like to investigate this further. Please can you contact our General Sales Manager, Chris Wakeford, on 01892 500300. Please be assured, a 115-point check is carried out on every vehicle we sell.

• 
  3 years ago

  I had a great experience with the parts department at this dealer. Sienna was super helpful and went above and beyond to help me find the exact part I needed for my Vauxhall. I needed a Thermostat housing for the car and she ordered it for next day delivery and I received it all without a problem. I can highly recommend her!

  Iman A. Ahsan Vauxhall Slm Tunbridge Wells
  Response from SLM 2 years ago

  Hi Iman. Thank you for your wonderful 5 star review! We are pleased to hear about your experience with our parts team and we are glad that Sienna was able to help you find the part you needed! Thanks for choosing SLM Vauxhall and we look forward to welcoming you back in the future.

• 
  3 years ago

  Excuses and incompetence from their so called service department at its finest.

  David Pugh Vauxhall Slm Tunbridge Wells
  Response from SLM 3 years ago

  Hi David, Thank you for the feedback and we apologise that you have had this experience with us today. Following some investigation, it looks as though a communication error between our sales executive and our servicing department lead to the ##s with your van. As you know we were following the Vauxhall procedure and waiting for the relevant security codes to be sent to us. We will use this feedback to improve our service going forward. If you would like to discuss this further, please call Stuart our Aftersales Manager on 01892 500300.

• 
  3 years ago

  Very helpfull.very efficient.

  Michael Doe Vauxhall Slm Tunbridge Wells
  Response from SLM 2 years ago

  Hi Michael. Thank you for taking the time to leave us a five star review! We are pleased to hear your feedback and hope to see you again soon at SLM Vauxhall Tunbridge Wells.

• 
  3 years ago

  Had vauxhall cars for last 10 years couldn't speak highly enough of them, since this SLM have taken over I won't use them again, had my car in for 3 weeks now not started it yet, try to ring never answer, say they are waiting for a part??say they will call back never do, they are main dealer s, how can they not get the part

  Ian Barrett Vauxhall Slm Tunbridge Wells
  Response from SLM 3 years ago

  Dear Mr Barrett, Thank you for your feedback. SLM Vauxhall has been established in Tunbridge Wells for 12 years, and we aim to provide the highest service standards for our customers, so we apologise that your experience hasn't met these. Our General Manager has informed us that you are now in a like-for-like loan vehicle whilst we work closely with Vauxhall to find a solution. Following your recent visit, a part is now on order. We have tried to call you several times over the past couple of days but, unfortunately, haven't been able to reach you. Please get in touch with Chris or Stuart on 10892 500500 to discuss this further.

• 
  3 years ago

  Had a bad experience with these lot. Car went in for a MOT because I couldn’t get time off work for my normal mechanic to do the work. Since then had problems after problems. Firstly went in for a MOT which needed a few bits fixed as shown on the video they sent me. They fixed them which didn’t cost much and low and behold my glow plugs needed changed so I asked them to fix it. Then I had a 8 year service. After that they was pushing to me to get my aircon re gassed. I agreed costing £144. They gassed it and I didn’t notice because it was cold but when the outside warmed up my aircon didn’t work so I asked them to look at it as it was working when it went to them first before gassing. They said it was seizedwhy would you gas’s something which was seized? They said a new unit would cost over £1200 ? I said it was working when it went into get gassed but they started blaming me? Anyway to cut a long story short. I know there’s a lot of good comments on here and they did put a new aircon in my car and fixed other stuff but just be careful with these and get a second opinion if you can as they’re expensive and I feel a bit ripped off because it seems strange and full of coincidences that you will have a minor repair to be fixed which leads to major problems and you will have to pay a lot more in the long run. I’m never going back there and wish them all the best for the future as their future looks really bleak having to just fix car batteries when EVs get fully rolled out

  Mick Boyd Vauxhall Slm Tunbridge Wells
  Response from SLM 3 years ago

  Good Afternoon Mr Boyd, Thank you for your feedback, we are disappointed to hear that your experience didn't meet the standards we aim to provide. We will investigate this matter internally to determine the root cause of the confusion. Please accept our sincerest apologies.

• 
  3 years ago

  I have nothing but good things to say about this dealership. I have bought 3 cars from here the staff are helpful and there's no pressure. The staff are knowledgeable about their products. I'll be buying again from here in the future.

  kevin sainsbury Vauxhall Slm Tunbridge Wells
  Response from SLM 3 years ago

  Thank you Kevin! We really appreciate you taking the time to give us a great review!

• 
  3 years ago Kim Hewitt Vauxhall Slm Tunbridge Wells
  Response from SLM 3 years ago

  Thanks Kim! We appreciate you taking the time to leave us a 5 star review!

• 
  3 years ago

  Always friendly & explains everything fully.

  Heather Vauxhall Slm Tunbridge Wells
  Response from SLM 3 years ago

  Thank you Heather! We really appreciate the review.

• 
  3 years ago

  SLM Tunbridge wells is a scammer. I am very disappointed with their attitude. A week ago I had an appointment for MOT .They told me you are Fail. They told me I have a problem with drive shaft joint constant velocity boot split or insecure they also showed me a picture. I asked them how much money it would cost me to fix my car. they told me 170 pounds. I told them that I didn't want them to fix my car and I left. I go to my mechanic to fix my car. He started and I saw that I had no problem. From SLM Vauxhall Tunbridge Wells they tried to scam me by telling me i had a problem and taking £170 from me.When i went back to them after 5 days for second MOT I haven't fixed anything on the car and then they told me i passed. Be careful when you go to them, they will scam you .

  Ivan Hristov Vauxhall Slm Tunbridge Wells
  Response from SLM 3 years ago

  Hello Mr Hristov Our aftersales manager, Stuart has tried to contact you today to discuss the issues you have raised. Please can you return the call on 01892 500 300. Many thanks

• 
  3 years ago

  Great customer service

  Philip Mason Vauxhall Slm Tunbridge Wells
  Response from SLM 3 years ago

  Thanks Philip for the review! We would appreciate if you could share any feedback on how we could improve.

• 
  3 years ago

  Was helped by a nice gentlemen named Scott he was very patient with us and listened to all our needs and was very aproachable from the outset, will deffo be recommending them to people, keep up the good work.

  A R Vauxhall Slm Tunbridge Wells
  Response from SLM 3 years ago

  Thanks for a great review! We are so pleased to hear you were happy with our service.

• 
  3 years ago

  Dreadful

  Kathleen Elkin Vauxhall Slm Tunbridge Wells
  Response from SLM 3 years ago

  We are so sorry to hear you were disappointed with the service. One of our Sales Managers will be in touch with you later today to discuss this.

• 
  3 years ago

  poorly prepared used car, the car we went to look at had a few bits of damage these where repaired, but the quality of the body shop repair was not good, poor spraying, runs in paint, trims not repaired, over spay, warning lights on the dash board, car was not a grade that you would expect from a dealer asking top money for it,

  mcws Vs Vauxhall Slm Tunbridge Wells
  Response from SLM 3 years ago

  Hi and thanks for the feedback. Sorry to hear that you haven’t had a good experience. Our Manager is keen to speak with you regarding this so if you could send us an email at marketing@slm.co.uk with your details and someone will call you to hopefully resolve this. Thanks.

• 
  3 years ago

  Bought a second hand car here and was very satisfied with it. Reasonable priced and no issues after several years

  Cap V Vauxhall Slm Tunbridge Wells
  Response from SLM 3 years ago

  Thanks for this review Casper, we're glad you were please with your car!

No reviews available