You may remember that back in May 2021 we welcomed Scott to our Aftersales team as a Service Advisor. The appointment was originally made after Scott’s impressive background, but we didn’t realise quite what a superb member of staff we had stumbled upon.
After only five months in his role, we have seen it appropriate to promote Scott Berry to the position of Workshop Controller at SLM Toyota Norwich. In his time with us, Scott has displayed unrivalled passion for his job, attention to customer experience, and ability to work effectively within a team. These qualities, amongst others, is what we believe will take our already successful workshop team to a new level of excellence.
Marcus Rutledge, SLM Toyota Norwich’s Centre Principal comments on Scott’s new appointment: “Since joining the SLM Toyota Norwich service team earlier in the year Scott has shown his customer care, organisational, and motivational skills would be well suited to this new position. He has in more recent times worked closely with the technicians and completed elements of the workshop controller role with great success. It is for that reason it gives me great pleasure to announce that Scott has been successful in the interview process and we look forward to seeing the results this will bring.”
Scott’s new role will see him control the day-to-day operations and workflow within the workshop. As well as communicating with customers on the work completed in the workshop, Scott will be responsible for the allocation of jobs, with a view to maximise efficacy of the workshop and identify ‘first time fixes’. Outside of operations and customer care however, Scott will be monitoring the quality of work outputted by the technicians, and offering support on where improvements can be made. This new role is sure to challenge Scott, but we’re confident that with his background, work ethic, and ability to gel well with team members, he’ll excel beyond our expectations.
You can meet Scott and the rest of the team at our SLM Toyota Norwich Centre today.
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