Used Cars Norwich

Fantastic friendly staff. Couldn't do enough to help with our choice

Excellent service, always go to SLM when I decide to buy a car.

Very good service and fitted me in

Superb car possibly the best we have owned

Good sales not so good on warranty repairs

Great service from parts department bit could do with a sign saying where to go

Well worth a visit.

Not just great service in the showroom and workshop but also great follow up service. Nice to know that customer care still exists.

Really helpful and comfortable experience

Noise coming from my aygo phoned up sorted next day great service thank you

A month ago we bought Rav4 with the help of Richard Janes. He was very patient on explaining the details and option of our preferences. He is very good at suggesting the next option we have until we meet our choice. Excellent job Richard.

Good for service and MOT. - plus you get a one year extended warranty added to your car with every service.

Very good 👍👍👍👍👍👍👍

True professionals.

I would like to thank you very much for the recent emergency situation, for the professional and quick service.

Thank you to Darren Howard who was able to check my car for a puncture that two other places couldn't find! Really good customer service and easy to understand

Parts team are so knowledgeable it’s insane. There mechanics on the other hand couldn’t find the fault with my car . Cost £99 . I took my car else where and the chap found the fault in no joke 5 seconds . I wish I could give 5 for the parts team and reception staff.

First class service and very polite i have bought three cars from slm and all been positive 👍

We were in urgent need of a battery on a Saturday afternoon. SLM went out of there way to help us and had us sorted in an hour. Thanks to Martin for initially arranging things and all the team for making us feel welcome. Great customer service.

Excellent service , good customer relations , very good communication and has completed my MOT and service for last few years A+++

The customer service is truly amazing! The car is lovely and with the 1 year warranty they really do look after you. Quick fix, full health check and ready to pick up on the same day! 10 out of 10

i recently called up to get some service information and change over my service plan to a new car , i spoke to a gentleman called Simon who was brilliant and very helpful and was such a easy process changing my service plan over , want to say a big thank you

Good collection

Excellent service and fantastic helpful staff, communication was flawless. Recommended

Fab experience- even saw Joe Pasquale there! Obviously has good taste in cars

Slm Toyota Norwich are professional, knowledgeable and friendly. They know everything about their cars. I have been a loyal customer for 5 years now and wouldn’t go anywhere else for my car.

Good place to buy a car

Nothing special apart from the wait for the staff to catch up.

I recently bought a used car from SLM Toyota and had the pleasure of being assisted by Simon Boyce. He was incredibly professional and efficient. A special thanks to him for also taking the time to sort out the small details during the handover. Get a free coffee as well, highly recommend!

Received courtesy call on experience re new Yaris and reminder of help offered if ny problems. - much appreciated

High quality products, good services, caring staff, competitive interest rates finance

Buying a car from SLM Toyota Norwich was a positive experience.

Always helpful but my wife recently sold her Aygo as she was fed up with the lack of parking atSLM

Very happy with the process and experience of buying a car from SLM NORWICH

Brilliant team. Jay in the Norwich branch was great thanks love my Aygo x

Thanks to the service team, Darren Harwood, for sorting a slow puncture, excellent service, from front of house team

Good, honest and friendly service. Better value for money than other dealerships I’ve bought from.

Great service in all aspects

Fantastic from start to finish, Oliver was brilliant kept me informed from start to finish. Highly recommend.

The staff at SLM were professional, approachable,knowledgable & we never felt pressurised during the buying process.

Great service from all at SLM - 2nd car bought from these guys based purely on the great service during and after sale - highly recommend

Best staff, best cars and best deals! The only thing that let's them down is the third party contracted car wash company that really is the easily worst car wash in the whole city!!! I will always take my car to Toyota for a service, but must remember to tell them to NOT wash my car afterwards!

All good. Very good service. Big thanks to Harry for looking after me.

Great customer service from SLM Norwich. Toyota Aygo X is a great car.

Bought a used car from a couple of hundred miles away and everything went smoothly. The car was exactly as expected and the service from the dealer and especially Harry was top class.

Went to see them if they could work on my nissan 350z. Friendly helpful staff.

Not a great service. Judge the book by the cover. They weren't super keen on selling their cars.

Bought a car from here. Aaron was extremely polite and knowledgeable.

We bought a used Yaris and were very impressed with the customer service. Aaron was very knowledgeable and helpful and we are very happy with our purchase. Would recommend.

Great customer service by the team at SLM Lexus. I am confident this will continue.

I have bought several cars from this company and have always found the service excellent from the knowledgable and courteous sales team to the reception and service teams who are always eager to make the experience as good as possible Thank you team SLM Toyota!

Helpful and friendly team, made for a great experience for my MIL buying a Yaris. Whilst she asked me to come along for some moral support and to sense check the offers, all the important conversations, questions and help were all directed to her.

Excellent service with a smile going the extra mile. Happy Days.....

Very happy with the service and thank you Sophie for making the children feel so welcomed whilst we sorted out the paperwork!

I have a service plan at Toyota and they are always helpful and efficient. I recently had an incident where I needed help and they were able to squeeze me in that day. Excellent customer service.

Very friendly and helpful, took me through all of the options and helped me decide which car would be best for me. Thank you very much, especially Aaron Bunn. Thank you.

Very helpful parts department

Very helpful staff. Buying from SLM was very easy.

I am very grateful to the mechanics who persevered to mend a very complex problem with my auris. They kept me informed of the plans and just kept going until the problems were solved. I am very impressed with their skills and their customer service. Thank you SLM Norwich

A busy place and parking space is at a premium do to there renovation of there show room but the staff are amazing very helpful and friendly a joy to visit.

Great knowledge and customer service. No pressure 😃

Good experience

An example of good leadership, motivated workforce with empathy and professionalism . No videos or photos to add.

Lovely service, Nas Alakouri is proffessional and helpful. Purchased a wonderful vehicle, highly recommend them!

Very friendly, helpful staff

On Friday 5/1/24 we visited the temporary showroom where we were greeted by Sophie an extremely pleasent and knowledgeable member of staff. We have subsequently purchased a vehicle elsewhere, although we hope to return to provide Sophie with our business in the future.

Excellent salesman, Luke... I'd feared, there'd be undue pressure from the dealership to buy other unnecessary things, but none at all. Timely response to getting things done, and in no time the car was ready for my drive to London!.

Brilliant parts Department.

Very friendly staff, nice and quick service.

As one of those drivers nervous about letting my car anywhere near a garage, I would just like to say how impressed I was with the way in which you dealt with the problems over my recent service. I couldn't have asked for more.

Excellent customer care especially from Richard in the service department.

Excellent service would highly recommend

Very friendly and helpful

Excellent customer service. Salesman Olly was fantastic.

Fantastic service and the team were incredibly helpful in turning my car around quickly so I was able to collect in on the the day required

Very helpful

Very helpful people

LEXUS sales and support staff absolutely first class service, gold star to Navid.

Have now bought 3 cars from SLM and have been impressed with the service we have received on all occasions on our latest car (new)we have had a small issue which has been dealt with very quickly and without any fuss at all. Great service. Thanks Ollie and the service team at SLM Rog

Always helpful, professional and friendly, no ask is to small, been a customer many years and never fails to look after us to a value customer, shout out to Nuala helping with a purchase of a vehicle, great customer service!

I had a very good experience with SML TOTOTA ,good staff and very professional

I have bought several vehicles from here and every time it has been an easy, straightforward and professional process. Staff are friendly and helpful and go out of their way to help. Would certainly recommend.

I’m really pleased with the service and assistance received at SLM Toyota from Aaron Bunn. I bought new Toyota Aygo X Edge. Great and relaxed customer experience, everything explained to the smallest detail! Highly recommend!

Very good. The service team have a professional attitude and very considerate towards their customers.

Simple and easy process - great information about the vehicle and possible financial options. Thanks all!

I have had the best experience in buying the car from them. Lexus ct200h. I would definitely recommend anyone to buy from this dealer. The best service provided by Harry munro. You will not regret. Mark my words

Great deals, great cars

We were extremely pleased with the service received from SLM Norwich...we bought a used CHR ..The car was immaculately presented and the salesman Luke dealt with the transaction in an efficient and professional manner and took the time to show us the controls etc

A great toyota dealer. They are knowledgeable and will provide a great, relaxed customer experience.

Just the sort of service I am comfortable with. Friendly, informative and non pushy Sales Consultants. Dale Watkins and James Daytona just superb. Would recommend to anyone. All questions, queries and anything else needed dealt with in a friendly and professional manner. Many thanks.

Amazing customer service, really pleased with their professionalism and customer focus. Thanks for helping resolve the issues with my car.

My sales consultant James Daytona was more than excellent. I appreciate how far he went to ensure I got the car I wished for. I would rate him 11 out of 10

Had a flat battery, new one installed all good many thanks..

Great people, really seem to care

big thanks to navid for helping us buy our tiguan he was very professional and easy to deal with thank you 👍

Very good 👍

Good place for parts

Excellent service. Thoroughly informed of everything at every stage of the sales process. Very professional sales staff. Purchased a used car that was prepared in showroom condition. Very happy.

Visited to have work completed, excellent customer service! Was looked after by Brandon and Richard in parts department. Very helpful and I highly recommend them!

I have bought and had my car looked after for a long time and can not fault the staff and services at SLM I highly recommend.

super service friendly gentle man

Super helpful and professional

I would have had a 5 hour wait for a service but Richard got it done in 2 he made sure I was taken care of cheers Richard

Very helpful staff very busy showroom

Good friendly staff. No pressure selling.

Has to take my Motorbility car in for a service. We were v surprised that they kindly washed it for me as well. Excellant service(to car & owners!), all round

Was surprised to get such a great deal on a used car from the authorised dealer. Would recommend.

Highly recommend! They really looked after me. No pressure what so ever.

As efficient as ever, we had dealings with Luke, who was very efficient and knew his stuff. Made the purchase of the Rav 4 very painless and smooth. This is the second Toyota we have purchased from SLM, and always a pleasure to do business with. Would certainly recommend 👌.

Five star service. Great team, great communication and nothing too much trouble. This the fourth main Lexus dealer I’ve dealt with over the years and by far the best.

Helpful and caring staff even though I didn't splash the cash!

Very efficient

Excellent service

Good service 😍

Really good experience...as always. The staff are so friendly and helpful - and care a lot about their customers and cars

Really good and very helpful service. Young Irish lady very kind. My disability makes car buying very difficult.

Great service wonderful staff

Great service at slm been comeing here for 30 years!Thankyou all. michael

Very polite and helpful. They were busy, but I got my car back around the time they gave me. Nice layout in the showroom.

Going back

Lovely lady on reception (blonde) very professional very helpful , makes a fantabuloos cup of tea , give that girl a pay rise ££££ 👏🏼👏🏼

Excellent service.

Great Service - I was helped by Richard Atkins when I was there. Promt clear service, and easy to arrange.

Freindly staff happy with my deal on a second hand car 👍

I have found the staff very helpful they have the information I require and and treated me very well. That's all I ask.

Very helpful and friendly.

Great service as always from Aaron in sales, 2 car's we have bought from him, SLM Toyota in Norwich, who doesn't love a Toyota.

Very professionally trained, polite staff, backed up by the quality of Toyota. Update: SLM continues to be impeccable.

They shall have 4 star rating.

Friendly and efficient service staff. The work on the car was carried out and ready at the time stated.

A few problems after picking up my new car. All sorted now.Much appreciated

Nice cars but to small for me

Just had my key battery replaced phoned at 9 replaced and home at 10 great service well done thank you

Good selection of higher priced cars, very polite but couldn't provide me with a car.

Great service very friendly staff

Thanks to Nuala in Sales for the test drive and going above and beyond to help when we left our driving licences at the dealership, much appreciated!

Professional staff...

Just fantastic service no waffle so very helpful

Very efficient and friendly staff. Took a 14 year old car in for a recall job. I was dealt with in the same way as if I had just brought a £40k vehicle. Great service.

Took car in for servicing and MOT. Friendly helpful staff and successful results.

Took car in for service and staff polite and courteous as always.

Excellent service. Video vehicle inspection sent via txt and email.

I brought my car in for a small recall job. I'm guessing this is probably an inconvenience for the dealership. However the service I received from the start to the finish of my visit was exceptional. I have no doubt, when I need a new car, SLM will definitely be an option

Great service from Ollie in helping us purchase our first car. Everything was well explained and positioned and Ollie kept us updated throughout.

Just picked up our new car. Great service and great customer service. If want a new car have a look here.

Great

Good service

Great place to shop for Toyota or Lexus or quality used cars

Good service

Great service from James! Would highly recommend!

So quick, cheap and efficient. Genuinely a great experience. Very careful with Covid, even wiped the car down after fixing it.

As usual, friendly efficient service.

Friendly, clean and quick

Polite knowledgeable staff

Very clean and friendly place

First class service

The staff were very good in for an MOT all ok booked in for service .

Very friendly.

First real dealings with the service side, all went well, staff very helpful and professional and my CHR was fixed in good time and at a reasonable price, alls good, what's not to like.

Very pleased with service given.

OK, but very isolated whilst waiting due to lock down.

Took my Lexus CT there for a srvice today. Pleased with the level of service received under difficulf lockdown conditions and social distancing. A little bit miffed the Hybrid battery check was not signed not dated.

Good service

Friendly good staff wasn't there for long but did make me feel welcome and understood

Serviced the car very well as always. Good friendly staff pity they are no longer Hyundi.

Fantastic people. Helpful. Professional. Cars are the best. Friendly atmosphere.

A nice easy experience. Thanks Aaron.

Nice supra test drive...Great staff

Excellent friendly service

The salesmen were helpful without being pushy. I walked away with a lovely car. That I am very pleased with

Staff very efficient and friendly

Brilliant experience choosing new motability vehicle

A nice small dealer.

Very helpful.

Very helpful and quick

Quality servicing at a price you would expect.

A great place, the windows are really clean aswell

Great

Thank you David for making the purchase of our new car so straight forward.Your manner was friendly, helpful and well informed but not pushy. We are enjoying the Hybrid experience.

Toyota dealer on Fifers Lane Norwich Took my car in for recall Hire car ready as promised And my car ready at promised time Phone call to confirm car finished And even a short video of work completed e-mailed to me

Friendly helpful staff

Excellent customers service! Recommend

Always excellent service.

Always welcomed Warmly and received good services. Free refreshments.

Service Brilliant can't fault it.

Absolutely wonderful customer service

Staff so friendly and they provide free coffee and biscuits

Very helpful & happy staff. Got a good deal too :)

Large Toyota Dealership with a great selection of new and used Toyota's to choose from. Knowledgeable sales staff, helpful and not pushy. Beware of parking on the streets adjacent to the dealership because of private car parking enforcers!

Great service had a manufacturers recall booked car in waited 30 minutes had a coffee plus they gave the car a free health check everything OK even better didn't have to spend a penny

A big and busy set up... Bit confusing with parking.. Facilities to sit and wait with a drinks machine Staff very accommodating and friendly...

say they price match but never got back to me with a price.

Great service from Ollie Whyte as always. Would recommend without hesitation

Excellent staff and service

So so service allways feel left like they could do a little bit more

Great service but not cheap!

Good service

Warm and friendly atmosphere. Helpful staff

Very good good experience, would recommend a visit.

Very good service

Good service very polite staff

Good customer service friendly staff and good after sales

Highly recommended, great customer service and free coffee and biscuit while you wait

Brilliant helpful, and exctremley politewell done SLM

car service

excellent.nt service as always.

Excellent customer service.

I had a really good experience in this showroom with the customer friendly workers

Excellent service and willing to go the extra mile to help.

Always good service here.

Helpful staff ' Good customer service.

Good garage

Very pleased with the service and politeness, also everything was explained to me and all questions answered thoroughly.

Brilliant Customer Care, highly recommended

David was a joy to have as my sakes man.

Good service, freindy staff, free coffee

Friendly staff and nice waiting area and showroom 😃

Great service

I bought a yaris and turns out there was a recall for my car. Went in just to repair the airbag recall, and they gave a free loaner car, clean the car as well. Thank you, slm

Shaun made the whole new car process not only easy but exceptionally entertaining. Thoroughly recommend Shaun and SLM - I will definitely return

good service.

A very good experience in the whole time dealing with Paul Shelley and we got the car that we wanted Toyota auris icon plus brilliant

Excellent service Parking pretty poor

Great selection and service

Very helpful.

Surprisingly service not as good as we thought, or what it had been. Left alittle frustrated.

Great service !

Great

Excellent service and very reliable. Clear information before starting work and good quality advice and work

Friendly staff and good advice.