1. Roadside assistance

In the event of a Breakdown, SEAT Roadside Assistance will attend to either repair or recover the Vehicle.

2. Home assistance

In the event of a Breakdown at Home, SEAT Roadside Assistance will attend to either repair or recover the Vehicle.

3. Vehicle recovery

In the event that the Vehicle cannot be repaired at the roadside or at Home, SEAT Roadside Assistance will arrange for the Vehicle to be taken to the most appropriate authorised SEAT Dealer or Repairer for repair.

4. Accident recovery

If the Vehicle has been immobilised due to a road traffic accident, We may in Our absolute discretion arrange for the Vehicle to be taken to the nearest authorised body shop or the most appropriate authorised SEAT Dealer or Repairer.

5. Onward travel

In the event of recovery following Breakdown, where Your Vehicle cannot be repaired within a reasonable time, We may in Our absolute discretion organise and cover the costs of one of the following:

Car hire* In the event of mechanical or electrical Breakdown only, SEAT Roadside Assistance may arrange and pay for a replacement Vehicle up to a maximum of two days. This excludes road traffic accidents. or:  Hotel accommodation Overnight accommodation for the driver and up to seven passengers. (This does not include the cost of meals and drinks). or: Alternative travel

SEAT Roadside Assistance may arrange alternative transport for the driver and up to seven passengers to the driver’s destination, e.g. by taxi or train.

* Please note: if car hire is made available, the driver must be able to satisfy the requirements of the vehicle hiring company, which may include age restrictions. They will wish to see a valid driving licence and may also ask for a refundable deposit to  cover fuel charges, insurance costs and any extra days hire.

SEAT Roadside Assistance

6 SEAT Roadside Assistance Handbook

Secure storage: In the event that the immobilised Vehicle needs overnight storage following a Breakdown,
We may in Our absolute discretion arrange for such storage.

7. Message service

SEAT Roadside Assistance will pass on any urgent messages to friends, family and business
colleagues following a Breakdown and, in Our absolute discretion, following an Accident.

8. Caravan/trailer assistance

SEAT Roadside Assistance will arrange for any caravan or trailer that is being towed by the
recovered Vehicle to be transported to the nearest place of safety. Size/weight restrictions
apply. Please see point 16 on page 32 for more information.

9. European Assistance

SEAT Roadside Assistance will also provide roadside assistance, recovery and, in Our absolute discretion, repatriation, replacement Vehicle and accommodation whilst You are travelling outside the United Kingdom within Europe*. Should You need to call us please use the relevant number for the country: SEAT European Roadside Assistance 24 hour helpline: 00 800 1330 3939.

Explore with Confidence: Feel reassured knowing that SEAT Roadside Assistance is there to help you get back on the road quickly and safely. Whether you're venturing locally or traveling across Europe, you can enjoy your journey with the confidence that assistance is just a call away.

For full terms and conditions please click the pdf link below.