Reviews from

Google

for SMC SEAT

• 
  1 month ago Micah John SMC SEAT Woking
  Response from SLM 1 month ago

  Dear Micah, Thank you for taking the time to leave us a five-star rating for SMC SEAT Woking, we really appreciate your support! It’s great to see you had a positive experience with us, even if you didn’t leave a comment. We hope to welcome you back again in the future. Kind regards, SMC SEAT Woking.

• 
  2 months ago

  5‑Star Review for Rebecca and Kieran at SMC Woking. We want to share our appreciation for the outstanding customer service we always receive from Rebecca and Kieran at SMC Woking. Every time we’ve had recurring issues with our Seat Leon, they have shown exceptional care, attention, and professionalism. Kieran provided truly personal service by collecting our car for its recent service, reassuring us that all previous issues had been fully resolved, and then returning it to us beautifully valeted and with a full tank of petrol. His support made a real difference during what had been a stressful period for us. Rebecca is consistently understanding and empathetic. She takes the time to explain everything clearly, keeps us fully updated throughout the process, and always makes us feel listened to and supported. Her communication and customer care are second to none. Both Rebecca and Kieran have gone above and beyond to help us, showing genuine care and commitment. We are extremely grateful for everything they’ve done. Thank you both for helping us through a difficult timeyour service has been exceptional.

  Smile & Phoenix Ward SMC SEAT Woking
  Response from SLM 2 months ago

  Dear Smile & Phoenix Ward, Thank you so much for taking the time to leave such a thoughtful and detailed five-star review. It truly means a great deal to us. We’re absolutely delighted to hear about the outstanding service you’ve received from Rebecca and Kieran. It’s fantastic to know that Kieran’s personal touch, from collecting your Seat Leon, to ensuring previous issues were resolved, and returning it beautifully valeted with a full tank, helped ease what had been a stressful time. That level of care and attention is exactly what we strive to provide! Your kind words about Rebecca’s empathy, clear communication and consistent support are equally appreciated. Making sure our customers feel listened to and fully informed throughout the process is so important to us, and it’s lovely to hear that she delivered this so well. We will be sure to pass your heartfelt feedback on to both Rebecca and Kieran. Thank you again for your kind words. Best wishes, SMC Seat Woking.

• 
  2 months ago Vince Bowes SMC SEAT Woking
  Response from SLM 2 months ago

  Dear Vince, Thank you for taking the time to leave us a five-star review. We really appreciate the rating and are pleased we could assist you. Many thanks, SMC SEAT Woking.

• 
  3 months ago

  I bought my first car here in Woking and it was second hand and it was a Seat Ibiza hatchback. I was looking for a small/medium size car. The process was all explained very well but I didn't catch the sales person name who dealt with my case. The test drive was great and really had fun driving the car. Afterwards the paperwork was very simple and clear and explained well and once it was done, I picked the car up the following weekend after they had done the necessary checks on the car. Definitely recommend this garage as really enjoyed the whole experience.

  Jorge Furtado SMC SEAT Woking
  Response from SLM 3 months ago

  Dear Jorge, Thank you so much for taking the time to leave such a fantastic five-star review. We’re delighted to hear that you enjoyed the whole experience at our Woking dealership, and that you had fun on your test drive! It’s great to know your first car purchase went so well and that you’re enjoying your SEAT Ibiza. Your recommendation really means a lot to the team, and we wish you many happy and safe miles ahead. Best wishes, SMC SEAT Woking.

• 
  3 months ago

  Annette was very helpful and made the process easy.

  Layla SMC SEAT Woking
  Response from SLM 3 months ago

  Dear Layla, We are so pleased to hear that Annette was very helpful, and that you had a positive, and easy experience. We look forward to seeing you again in the future. Thank you for selecting SMC SEAT Woking. Kind regards, SMC SEAT Woking.

• 
  3 months ago

  From the initial phone call, all the way through to the collection of my car, Rebecca was extremely helpful with assisting with an issue I had with my car. She was friendly, professional, knowledgeable and kept me informed every step of the way. The issue was resolved quickly, the car cleaned to a super standard and the courtesy car provided was more than adequate. Definitely one of the better experiences I’ve had at a dealership, many thanks!

  HD SMC SEAT Woking
  Response from SLM 3 months ago

  Thank you for sharing such wonderful feedback. It’s fantastic to hear that Rebecca guided you through the process so smoothly and kept you informed every step of the way. We’re glad the issue was resolved quickly and that everything, from the courtesy car to the vehicle handover, met your expectations. We appreciate your kind comments, and we look forward to welcoming you back to SMC SEAT Woking in the future.

• 
  3 months ago

  Fast and efficient service

  Cam Pulham SMC SEAT Woking
  Response from SLM 3 months ago

  Hi Cam, Thanks for taking the time to leave a five-star review. We’re glad to hear you found the service fast and efficient during your visit. We appreciate your feedback and hope to see you again at SMC SEAT Woking in the future.

• 
  3 months ago

  Outstanding professionalism, and courtesy and patience today by Oliver Broad at SEAT St. Johns branch. Nothing was too much. Oliver never pushed and went through purchase scenarios. The car was purchased and existing Seat Ibiza car exchanged which has always been serviced in Woking. Oliver made you feel valued

  Lynne SMC SEAT Woking
  Response from SLM 3 months ago

  Hello Lynne, Thank you for your wonderful five-star review. We’re delighted to hear that you felt so well supported during your visit. It’s wonderful to know that Oliver’s professionalism, patience, and clear guidance helped make your experience a positive one. We appreciate your continued loyalty to SMC SEAT Woking and look forward to welcoming you again. We wish you many happy miles in your new car.

• 
  3 months ago

  Emmanuel was excellent and very helpful.

  Laura Taylor SMC SEAT Woking
  Response from SLM 3 months ago

  Hello Laura, Thank you for your five-star review. We’re delighted to hear that Emmanuel provided excellent and helpful service during your visit. We truly appreciate you taking the time to share your feedback and look forward to welcoming you again at SMC SEAT Woking.

• 
  4 months ago

  Professional and courteous service from Emmanuel. Thanks

  andrew munday SMC SEAT Woking
  Response from SLM 3 months ago

  Hello Andrew, Thank you for your five-star review. We’re pleased to hear that you received professional and courteous service from Emmanuel, and we’ll be sure to pass on your thanks to him. We really appreciate your feedback and look forward to welcoming you back to SMC SEAT Woking in the future.

• 
  4 months ago Yuen Leo SMC SEAT Woking
  Response from SLM 4 months ago

  Hi Yuen, Thank you for taking the time to leave us a five star rating. We are pleased that you are happy with the service you received from the team at SMC SEAT Woking, and we look forward to welcoming you back in the future.

• 
  5 months ago

  Shocking, avoid at all costs. It took a month to order a part, then another month to get a date to fix the part. Then on the day, they took my car, held it for 7 hours and called me to say they were short staffed and could not replace the part. No service, no apology just a shocking attitude and one that Renault (as a Brand) should be concerned about.

  nick tighe SMC SEAT Aldershot
• 
  5 months ago

  The only reason I brought a car from SMC Woking last year is because they were family owned business and offered nice services such as - a free pick up and drop off, free car wash after service, free courtesy car for warranty repairs. SLM brought the company recently and took all of that away. Turned a premium brand like CUPRA into one of their other cheap brand, with cheap service levels and started charging for everything. Every service centre I've used previously including Citygate offered a free wash and vacuum. SMC charged me £16 for it last time. Tried to complain multiple times and got a lecture from the manager on how much money they saved. Why would I ever buy a car from SMC again? New owners brought a family owned business and ruined it. Nice work!

  Roshan Alex SMC SEAT Woking
  Response from SLM 5 months ago

  Hi Roshan, Thank you for taking the time to share your feedback. We’re sorry to hear that the changes following the transition from SMC to SLM haven’t met your expectations, and we understand how frustrating it can feel when services you valued are no longer available. Your comments are important to us, and we apologise that your recent experience didn’t reflect the level of service you were hoping for. We understand that our Aftersales Manager, Karl Robertson, has already reached out to discuss your concerns further, and we hope this has helped provide some clarity. If there’s anything more you’d like to talk through, please feel free to get back in touch with him.

• 
  6 months ago

  Really pleased with service provided by Isabelle and team. I had a sign come up on my car letting me know I had low tyre pressure. Isabelle kindly added this onto the jobs list. Thank you so much for your help and support. Kind regards Angie

  Angela Brain SMC SEAT Aldershot
  Response from SLM 6 months ago

  Thank you, Angela! We're delighted to hear Isabelle and the team were so helpful in getting your tyre pressure issue sorted. We really appreciate your kind words and are glad you were pleased with the service.

• 
  6 months ago

  Terrible customer service numerous problems with the car I got from them (approved used ) main one being water leaking into my boot space they claimed they had found a part of it had sealant that had been used that wasn’t there manufactures sealant which voided the issue from warranty hadn’t even had the car a year got the car being told I had 2 years warranty when getting it so the last thing I would of done was take it any where else to have work done on it wanted £800 pound for it to be corrected which I refused contacted higher above the branch got no where pasted from manger to manger avoid here at all costs !

  Nathan Maguire SMC SEAT Woking
  Response from SLM 5 months ago

  Hi Nathan, we’re very sorry to hear about your experience and that your vehicle hasn’t met expectations. We completely understand how frustrating this situation must be and appreciate you sharing your feedback, which will help us continue to improve our service.

• 
  6 months ago

  Great garage! Really do everything to help and take the time to listen. Thanks especially to the guy that book in my service & MOT and also Veran, the service advisor who helped, and is continuing to help me, a lot!

  Sophia Truss SMC SEAT Aldershot
  Response from SLM 6 months ago

  Hi Sophia, thank you for your lovely review! We’re so pleased to hear that you had such a positive experience and that our team took great care of you. We really appreciate your kind words and look forward to seeing you again!

• 
  6 months ago

  Newly refurbished inside since my last visit and looks really stylish with the new seating area with music and a big screen TV to watch...tea and coffee provided whilst you wait as I was getting the car serviced...only thing that let me down was that I had a major service and brake fluid changed no complimentary car wash and hoover which was disappointing but the staff are friendly on sales Rebecca is easy to deal with and helpful

  Mr B SMC SEAT Woking
  Response from SLM 5 months ago

  Thank you for your feedback, Mr B. We’re delighted you like the new showroom and appreciate your kind words about Rebecca and the team. We’re sorry to hear you didn’t receive a complimentary wash and vacuum on this occasion - we’ll ensure this is passed on to the service team for review. We look forward to welcoming you again soon.

• 
  7 months ago

  I have now purchased 3 cars through Nick at SMC, they are great reliable cars. Nick always does what he can to ensure I get the best deal and is very knowledgeable and professional. I have also dealt with Steve, the manager, who is very helpful and friendly. Would definitely recommend.

  Jenna Kennedy SMC SEAT Aldershot
  Response from SLM 7 months ago

  Hi Jenna, thank you so much for your fantastic review! We’re thrilled to hear that Nick has consistently provided such knowledgeable and professional support across your three car purchases. It’s also great to hear that Steve has been helpful and friendly. Your recommendation means a lot to us, and we look forward to assisting you again in the future!

• 
  7 months ago

  Friendly, good service, clear explanations

  RichKnows SMC SEAT Woking
  Response from SLM 7 months ago

  Hi Rich, thank you for your 5-star review! We’re really glad to hear you found our team friendly and the service clear and straightforward. We appreciate your feedback and look forward to seeing you again in the future.

• 
  7 months ago

  I have owned several Renault cars over the years, and have always dealt with Renault Aldershot. Yes, the parking there leaves a lot to be desired, but having several automotive in such a small area parking can be difficult. With my last car I dealt with John Walton, who was excellent. So changing my car again I went back to John and am very pleased with the service.

  Norma Burgess SMC SEAT Aldershot
  Response from SLM 7 months ago

  Hi Norma, thank you so much for your kind words and for continuing to choose us over the years. We’re delighted to hear that John has looked after you so well and that you’re pleased with the service. We really appreciate your loyalty and support, and we look forward to welcoming you again in the future.

• 
  8 months ago

  Nice place

  Tjokro Tjokro SMC SEAT Aldershot
  Response from SLM 8 months ago

  Hi there, thanks so much for your kind words and positive feedback – we really appreciate it! We hope to see you again in the future.

• 
  8 months ago

  Excellent service, thoroughly recommend SMC. Service receptionist Isabelle Radford was brilliant - thank you

  roger revell SMC SEAT Aldershot
  Response from SLM 8 months ago

  Hi Roger, thank you for your great feedback! We’re delighted to hear you received excellent service and that Isabelle looked after you so brilliantly. We’ll be sure to pass on your kind words, and we really appreciate your recommendation.

• 
  8 months ago

  I’ve personally been with the Seat Woking garage for many years now and it’s where I originally bought my Tarraco. I get my service and repairs carried out with them which has always been done to a high standard. I’ve always had a great experience with the staff and felt well looked after. Special thanks and appreciation to Rebecca my service advisor who is very knowledgeable, patient and professional taking time to explain works carried out and also thanks to Carl the manager who has assisted in the background ensuring repairs and maintenance run smoothly delivering a service that has a family run feel. I would definitely recommend Seat Woking to my family and friends and look forward to using the Garage again with confidence in the future. It’s nice to know genuine OEM parts are being used and fitted by professionally trained mechanics and technicians that gives me peace of mind. Many thanks to the team. Paul Eastwood

  Clint Eastwood SMC SEAT Woking
  Response from SLM 8 months ago

  Thank you so much for taking the time to leave such a thoughtful and detailed review. We’re delighted to hear that your experiences with Seat Woking over the years have consistently been positive. Rebecca will be thrilled to hear your kind words—she always takes pride in making sure our customers understand the work we do and feel looked after. Carl will also be pleased to know his efforts behind the scenes are appreciated. It’s great to know you feel confident in our use of genuine OEM parts and professionally trained team members—that’s exactly the standard we aim to deliver every time. Thank you for recommending us to your family and friends; we really value your loyalty and look forward to welcoming you back to the garage for your future servicing and repairs.

• 
  10 months ago

  Lovely customer

  s addy SMC SEAT Aldershot
  Response from SLM 10 months ago

  Than you for taking the time to leave a five star review! We really appreciate your support and are pleased that you had a lovely experience with us.

• 
  10 months ago

  Brought a seat Leon cupra from seat Woking nice garage and staff where amazing especially Luke he was very professional and a great guy made the purchase of my car very easy and less stressful can’t thank him enough

  Reece Henton (Hentonio) SMC SEAT Woking
  Response from SLM 10 months ago

  Reece, thank you so much for your fantastic five-star review! We're thrilled to hear that you had such a positive experience purchasing your SEAT Leon Cupra. Luke will be delighted to know he made the process smooth and stress-free for you. Enjoy your new car, and please don't hesitate to reach out if you need anything in the future!

• 
  11 months ago

  Excellent service, and all done within the time. Thank you Grayson

  Chris Grundy SMC SEAT Aldershot
  Response from SLM 11 months ago

  Thank you, Chris, for the great review! We're so pleased to hear everything went smoothly and on time. We look forward to seeing you again soon!

• 
  11 months ago

  After buying a Approved Used Seat from Aldershot, I really cannot recommend them at all. Before handing over our hard earned money the car we bought required new rear discs which they agreed to do but refused to fit new pads and said its fine to use the old pads on new discs ? Should have rang the alarm bells then tbh So while the car was under its 2 year warranty the problems we had were infotainment screen going blank on many many occasions, micro switch on dsg gearbox failed and within a few weeks of purchase, the start stop not working due to a faulty battery that we had to fight tooth and nail to get replaced. Regarding the battery, I'm no mechanic but when the start/stop stopped working I had it tested and it showed it wasn't holding charge. I explained this to Seat Aldershot and asked that they replace it under warranty to which they said, we would need to leave the car with them. We left the car on a Friday and received a call early the next week to say they road tested the car and could not find a fault and the start stop was working. The also stated they tested the battery and it was fine but they put the battery on charge over the weekendI'm not sure why they charged the battery if there wasn't a problem with it as they statedWe reluctantly collected the car early the next week. Upon collecting the car, the car had gained over 100 milesI'm not sure it needed a 100 mile test drive and sure the start stop would have stopped working driving around Aldershot town for 10 minutesOn the way home from collecting the car, guess what. Yes that's right, the start/stop, stopped working. Called the same rude person to explain the start stop is not working and requested the battery be changed as it was faulty, as I had already explained to them. After alot of emails back and forwards Seat Aldershot finally agreed to replace the battery. Once the battery was changed, there was no further problems with the start/stop as expected but the hassle we went through and certain rude staff we had to communicate with was unbelievable. Terrible experience with Seat Aldershot. If they started listening to their customers it would be a start but I for one have no plans to ever go back to Seat Aldershot

  J F SMC SEAT Aldershot
  Response from SLM 11 months ago

  Thank you for taking the time to write a review. I have checked our records and can see this relates to a complaint from 2022 which was resolved at the time. We are now under new ownership so cannot comment further. Kind Regards, SMC SEAT Aldershot

• 
  11 months ago

  Had our Seat serviced at Woking twice to keep the warranty on the car for the first two years after purchasing as a Appoved Used Seat. Had to pay £220 for the minor service (oil and filter, they used 0w30) and also had to pay £369 for their Major service (listed as air filter, spark plug, cleaner, oil filter, washer, od filter and 5w40 oil). Not sure why they used 2 different grades of oil at each service when it was on a 10k service scheduleNow the car is out of warranty I took it to a trusted independent garage. I purchased all Genuine OEM parts for a full service for just over £100 and was charged £90 labour so £190 for a full service. At the independent garage I was able to watch the service work being carried out on the car and see the condition of the parts removed. First of all the air filter and pollen filter were absolutely filthy (not what I've seen after 10/20k before) When changing the spark plugs, 2 of the plugs were so lose my mechanic unscrewed them using his fingersagain the plugs looked like they had done alot more than 10/20k miles and threads were rusted) Since having my car serviced at a trusted independent garage i know all parts have been channged and the car is driving much better than it was. I assume this is due to the spark plugs being torqued down properly and not rattling around in the head and the fact they are now earthing in the head as they should have been. The mechanic said he had never seen this on a car in all the years he has been in the trade. Truly shocking experience and will be contacting Seat UK to make them aware

  J F SMC SEAT Woking
  Response from SLM 11 months ago

  Thank you for taking the time to write a review. We apologise that we have not lived up to your expectations. We have reviewed our records and can see the last service you had was a minor service which does not include an air or pollen filter and you where not charged for these items. I can also see that service did not include spark plugs and the online diagnostics log was clear indicating no stored faults for loose spark plugs or related issues. Please don't hesitate to get in touch if we can be of further assistance. Thank you again for your feedback.

• 
  11 months ago

  Very friendly service easy handover all paperwork prepared, clear explanations and quick collection

  Steph Radford SMC SEAT Aldershot
  Response from SLM 11 months ago

  Thank you, Steph! We're so pleased to hear you had a smooth and friendly handover experience at SMC SEAT Aldershot. Enjoy your new car, and we’re always here if you need anything! 🚗😊

• 
  11 months ago Jo Legg SMC SEAT Aldershot
  Response from SLM 11 months ago

  Hi Jo, Thank you for taking the time to leave a review – we really appreciate your feedback! If there's anything else we can help with or if you'd like to share more about your experience at SMC SEAT Aldershot, please don’t hesitate to get in touch. Best regards, The SMC SEAT Aldershot Team

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