I purchased a 2016 plate Nisan Note January 2021, my first drive in it the Air Bag light came on. 5 trips to SLM service department and 3 Courtesy cars later they finally find the problem and order the part on 1st May 2021 4 months after the car was purchased. The part has been on back order from Japan (apparently) and I still do not have a date for my car to be fixed (Now Middle of June 2021). The courtesy car I have had for the last 7 weeks has no Audio and no SatNat due to a @technical error@ that SLM couldn't fix and have nothing else to offer. I raised a complaint with Nissan Customer Service and surprise surprise no contact or updates from my case manager who is clearly hiding behind her desk with her phone on DND! I am trying to reject the vehicle now as I do not want anything further to do with Nissan. Great when selling you the car, non-existent after sales and appalling customer service! In short i purchased a car 6 months ago, paying Insurance on it but unable to drive it as its sat under a tree at SLM waiting to be fixed.
Michelle Wickenden
They damaged my car, tried to hide the damage on collection when I noticed the damage they denied all responsibility. Then told they would fix it out goodwill, never heard from them since then. This is a business and a garage to stay clear OFF!
Lawrence Kagunyi ChegeHi Lawrence, we sincerely apologise for this! Please give us a call on 01424 854000 so we can discuss you coming in to get your car repaired. We strive to keep all customers happy so we'd appreciate you cooperating with us in order to get this fixed ????
Took my car in to them yesterday because a air bag light came on ( car is still under manufacture warranty ) and was told it was a loose connection on the car seatso they had to push the plug back in and reset the lightcost £120yes...you read that correct120.00they then HAD to do a "free health checktheir words, not mine ) and they came up with weak key battery, weak car battery and split back wiper bladebare in mind I have NEVER had any issues starting this car ! Took the car down to Kwik Fit this morning and had the car battery testedguess whatthe car battery is in perfect conditionSo my advice is to stay well away from SLM Nissan or at least get a second opinion before giving them your car to work on !
Winston Resalsingh
Excellent service department. They dealt with an emergency on my Motabilty vehicle immediately and courteously.
June Cox-SmithThanks for the review June, we really appreciate it! We're glad that we resolved your emergency quickly and effectively.
Thank you for the review Claire, we really appreciate it and hopefully we will see you again soon!
Very good and friendly service
Paul JonesThanks for the review Paul, we're glad you had a pleasant experience with us!
Very good & helpful
Steve StudleyThanks for your review Steve, hopefully we will see you again soon!
I contacted nissan last week regards a used car .full attention from start to finish from justin got a video to me explaining everything from top to bottom .fiance explained warranty all done very promptly professionally unlike there neighbour's next door I picked my car up today absolute professional justin your a credit to nissan I will be recommending you and Nissan many thanks Steve and hazel Carey
Steve CareyThank you for your review Steve, we're glad you enjoyed your experience with us and we look forward to seeing you again soon. Make sure to keep in touch with Justin too ????????
Thanks for the review GTR R35!
Great service as always
sean sawyerThank you Sean! Was great to see you and hopefully we will see you again soon. Stay safe ????
Nice team
Mareks PetrovsThank you for your review Mareks, we really appreciate it and look forward to seeing you again soon!
Brought car. Had too take it back .very helpful. Good service
RichardVery glad you had a positive experience with our team, thanks for taking the time to leave a review Richard.
Jon nah couldn't be better. but other staff are ignorant and unhelpful
Luke HThank you for your feedback Luke. We aim to please all of our customers and will continue to work on ourselves as a team.
Thank you for your review David!
Bought a car during the current lockdown, cannot fault the communication, speed and efficiency of a wholly remote transaction including a trade-in. Personable and knowledgeable sales team. Would use the again
Steven WayThank you Steven, we're glad you had a good experience!
love this really helpful
Caz SmithThank you for your review Gaz!
Excellent dealership excellent staff
Richard FowlesThanks Richard for the five stars!
After a car accident meant my car was a write off, my Mum insisted I go to SLM for a used car. She has always used Nissan for her car services and repairs and won't go anywhere else. I saw one I liked and we purchased my car, a Nissan Note on 21st Nov thanks to Tom. He was absolutely fantasticall done and dusted in a matter of minutes. Totally professional. Even managed to get a spare key sorted for me. Can not sing their praises enoughthank you SLM you guys are great. Will definitely be recommending you to people.
Toni YanieThank you Toni for the five star review! We're very happy to hear our team could help sort out your next car! We hope you thoroughly enjoy your Nissan Note!
Thank you for rating us Bill!
I would highly recommend this company , They are friendly ,fair , professionals who go above and beyondgreat service , thanks to all of you .
sue goodhandMany thanks Sue for the five-star review! We're glad you've had such a great experience at our dealership!
Very happy with the service I recive with st leonards motors always professional and curtious.
brian RamsayThank you Brian for the review!
Thanks Robin for the five stars!
Smart clean garage. Nice people.
matthew hartThanks for the five-star review Matthew!
Thanks for rating us Paul!
Very helpful and explained everything
Andy BlakeMany thanks for the 5-star rating, Andy! We're glad to hear we could help!
Thank you Pradeep for the five-star rating!
Jonathan was excellent when we got our motability car this week. He explained everything fully and did not rush through things. Any queries were answered promptly and efficiently. Thank you Jonathan!
Sally HoneyThank you Sally for the review! We're delighted to hear Jonathan treated you so well whilst getting your new Motability car. He will be thrilled to hear your kind words!
Thanks Paul for leaving us a rating!
Really great service and advice when purchasing our new car. Thanks Jeff !
Denise LennardThank you Denise for the five-star review! We're glad to hear you had a great experience acquiring your new car thanks to Jeff!
Have just purchased a 3 yr old car on finance. Explained on first going in that I'd just had a car written off by a dangerous driver, had major stress and anxiety and needed to feel safe. They found me an amazing car, and when the day after I got it something went wrong (a rare problem that fits with my luck lately), they picked it up from my work place, provided a replacement, and had it fixed in a day. Gave me full petrol tank to apologise, despite it not being their fault, but the previous owners. Beyond that I've had nothing else wrong (touch wood) and literally any question I have, I email, call or pop in, to see john, senior sales, who is 100% the man. Would recommend to anyone, they are amazing.
Tania MaplesdenHi Tania, thank you so much for the amazing review! We're thrilled to hear our team could accommodate your needs and found a car that matched what you were looking for. We will be sure to pass on your lovely remarks to our team. We hope you continue to enjoy your car!
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