Reviews from
Google
for Nissan Authorised Repair

4.2
255 Reviews
4.2 Average of 255 Reviews
  • Alex Bartlett
    1 month ago

    Great experience here, I dealt with Tom, he was excellent from start to finish. Would totally recommend.

    Nissan Authorised Repairer
    Response from SLM 1 month ago

    Dear Alex, Thank you very much for your fantastic five-star review. We’re delighted to hear that you had a great experience with us at Nissan Authorised Repairer. It’s wonderful to know that Tom provided excellent service from start to finish, and we’ll be sure to pass your kind feedback on to him. Your recommendation really means a lot to us. We wish you many happy and safe miles ahead and look forward to welcoming you back again in the future. Kind regards, Nissan Authorised Repairer.

  • Gloria Williams
    2 months ago

    I was recently in the market for a change of car,being a more mature purchaser who hadn’t changed cars for a number of years I was slightly nervous of the procedures etc..I began looking at S.L.M. Motors where David Siddle (sales executive) introduced himself , from that moment on I was treated with respect and unending patience ,his desire to find me a car that suited my specifications was amazing ,he was professional, knowledgeable and most importantly did not pressure me into making any decision . Each time I went back for yet another look he happily answered any questions I hadI have no hesitation in recommending David to anyone looking for a new purchase .

    Nissan Authorised Repairer
    Response from SLM 2 months ago

    Dear Gloria, Thank you so much for your wonderful five-star review. We’re absolutely delighted to hear about your experience with David. We understand that changing your car after a number of years can feel a little daunting, so it’s fantastic to know that he made the whole process comfortable and reassuring for you. Treating our customers with respect, patience and honesty is incredibly important to us, and it’s great to hear that his knowledgeable and no-pressure approach helped you feel confident in your decision. Congratulations on your new car, we look forward to welcoming you back in the future. Kind regards, Nissan Authorised Repairer.

  • Ian Fraser
    3 months ago

    Very friendly service from Callum and his team. Great job. Will recommend.

    Nissan Authorised Repairer
    Response from SLM 3 months ago

    Hello Ian, Thank you for your five-star review. We’re pleased to hear that Callum and the team provided friendly and helpful support. We truly appreciate your recommendation and look forward to assisting you again at our Nissan Authorised Repairer.

  • Alysha Billett
    9 months ago

    I had a wonderful and professional experience here. Particularly due to David and Stuart who went above and beyond, getting my vehicle to me earlier than originally planned. They, and all the staff, were friendly welcoming and incredibly accommodating. You won’t regret shopping here.

    Nissan Authorised Repairer
    Response from SLM 9 months ago

    Thank you, Alysha, for your kind words! We're so pleased to hear David, Stuart and the team made your experience a great one – and that we could get your vehicle to you ahead of schedule. We really appreciate your recommendation🚗

  • René W
    10 months ago

    Many businesses show appreciation for their customersa small gesture, a bit of thought. Sadly, SLM is not one of them. After buying our car, we were handed the keys with an empty fuel tank. The dealership had closed by the time the sale was complete, and my calls went unanswered. I had to drive nervously for five miles, hoping to reach a petrol station. I raised my concern via email the next day. SLM apologised, claimed this wasn’t standard practice, and offered £20 of fuelbut only if I returned to collect it, a 36-mile round trip. I asked for a bank transfer or fuel card instead. That request wasn’t deniedjust ignored. It’s clear SLM prioritises profit over customer experience. The car had a large scratch on the rear passenger door. When I asked for a discount to reflect the damage, I was told nobut they could repair the paintwork. Reasonable enough, but it raises a question: why wasn’t the damage fixed before advertising the car? Were they hoping someone wouldn’t notice, so they could save on the repair and maximise profit? In the end, I negotiated just £98 off, as they said it was already discounted. I also asked for a small gesture to seal the dealan extended warranty, tax, or a full tank of fuel. Every request was refused. Yet I was pushed, repeatedly, to buy extras: extended warranty, GAP insurance, alloy cover, paint protectionnot once, but three separate times. We were told there would besome fuelin the car at handover. In reality, the warning light came on within minutes of leaving10,000 might not be a lot to some, but it is to us. We’re happy with the car so far, but based on my customer experience, I have zero confidence in the aftercare. If they can’t handle a missing tank of fuel properly, I don’t expect much support if anything more serious goes wrong.

    Nissan Authorised Repairer
    Response from SLM 10 months ago

    Hi Rene, Thank you for your feedback. While we're glad to hear you're happy with the car itself, we're sorry that the overall experience left you feeling disappointed. Please allow us to address a few of the concerns you've raised. Fuel on Collection: We completely understand your frustration regarding the low fuel level at handover. As a gesture of goodwill, our Sales Controller offered a £20 fuel contribution, which could be collected on a future visit. We do not offer reimbursements via bank transfer or fuel cards. Our site is located next door to a Tesco fuel station, and we are happy to add a token amount of fuel when pre-agreed. Discount & Cosmetic Repair: The vehicle was already discounted prior to your enquiry, and a further £98 was applied as a goodwill gesture following your comments. This was the maximum flexibility available, as there was no margin remaining in the vehicle. As agreed with you at the time of purchase, the scratch was to be polished as part of the final cosmetic preparation, which was scheduled to be completed in a timely manner. We are a high-volume dealership, and while we aim to present our cars in the best possible condition from the outset, some cosmetic work is occasionally carried out after a vehicle is advertised or reserved. This is a common practice in the industry and ensures that the car is prepared to the expected standard before handover. With over 60 years in the motor trade, we take great pride in our reputation and do not hide cosmetic issues. Any visible imperfections are factored into pricing or addressed during the preparation process, as discussed and agreed with customers prior to sale. Extras & Customer Care: We do not include fuel, tax, or extended warranties in the price in order to maintain competitive pricing across our stock. Optional products such as extended warranty or TLAP insurance are offered transparently, but never required to complete the sale. We're sorry that your expectations weren’t met and appreciate your comments. Feedback like yours helps us to continuously improve. We truly hope you continue to enjoy your new car, Many thanks, SLM Nissan

  • manu mohan
    10 months ago

    I bought a car from SLM Nissan less than a month ago, and it’s already having serious engine problems. I didn’t expect to deal with such major issues so soon after purchase. What’s even worse is the terrible service team. I’ve tried calling multiple timesno one answers the phone, and my emails have been completely ignored. There’s been no support, no follow-up, and no sense of responsibility from their side. I’m extremely disappointed and regret trusting SLM Nissan. I would strongly advise others to stay away if you’re looking for a reliable vehicle and proper customer support.

    Nissan Authorised Repairer
    Response from SLM 10 months ago

    Hi Manu, we're sorry to hear about your experience and understand your frustration. There has been a ## due to parts availability and Master Technician scheduling, but our Service Manager will be in touch today with an update. We’re committed to resolving the issue. Thank you for your patience, SLM Nissan

  • Mandy Bennett
    1 year ago

    My partner, Mick Mickbrought a car from here and is very happy with it. Mark Campbell was so helpful and took his time to explain everything. He was also courteous and friendly. When we picked the car up it was cleaned to such a high standard and we were so happy with it. Even when we phoned for some advice on the incontrol app, Mark was so helpful. Thank you for a good experience and we have said we would return if we need to buy another car.

    Nissan Authorised Repairer
    Response from SLM 1 year ago

    Hi Mandy, thank you for taking the time to leave us a 5 star review. We are pleased to hear about your experience with Mark and the service received. We look forward to welcoming you back to our Nissan Authorised Repairer Centre in the future. Happy Driving!

  • David Portch
    1 year ago

    Cars are a little expensive but beautifully detailed off of the forecourt, but managed to get some engine oil for my diesel car absolutely free of charge after a chat with one of their service engineers.

    Nissan Authorised Repairer
    Response from SLM 1 year ago

    Hi David, thank you for taking the time to leave us a rating. We look forward to welcoming you back to our Nissan Authorised Repairer Centre in the future, and hope that your next visit is a five star experience.

  • Noel
    1 year ago

    I needed a wheel arch trim for my Qashqai, which got snagged on some hedges and pulled away from the body work, breaking the lugs. On arrival at the service department, there was no one at the desk. I waited approximately 10 minutes, when a member of staff arrived there was no apology or explanation for his absence. I explained what I needed, he couldn't be more disinterested. He didn't come out and have a look at my car, just asked for my mobile number and said someone would contact me with a price? As I left, I knew I wouldn't be contacted, due to his lack of interest. Needless to say, I didn't receive said phone call. Went onto eBay, found aftermarket trim for under £40 (brand new) and fitted it myself. Awful customer service, really miss Glyn Hopkins who were outstanding when I lived in London.

    Nissan Authorised Repairer
    Response from SLM 1 year ago

    Hi Noel, thank you for taking the time to leave us your feedback. We are disappointed to receive your review as we pride ourselves on offering our customers a five star experience, so we do apologise that these standards were not met on this occasion. Please call us on 01424 854000 if you wish to discuss your query further.

  • Simon Thomas
    1 year ago

    Booked an MOT through Bookmygarage, turned up on the day and was told they had no record of my booking. The person dealing with it called me 'mate' (even through I don't know him!) and then seem indifferent to the fact that I was wasting my time. I got the sense that to do the MOT was a waste of time here and said not to bother. Then Bookmygarage contacted me to say that the garage had claimed I cancelled the booking. Well, I certainly didn't as I turned up and wasted 20 minutes finding out they couldn't do it. Would advise going elsewhere for an MOT as the staff here really don't care about customer service.

    Nissan Authorised Repairer
    Response from SLM 1 year ago

    Hi Simon, thank you for taking the time to leave us your feedback. We are disappointed to hear that you are not satisfied with the service you received during your recent visit. At SLM Group, we aim to offer all of our customers a five star experience so apologise that these standards were not met. We have passed your comments onto our Aftersales Manager, if you wish to discuss this matter further, please contact us on 01424 854000.

  • Duane Price
    1 year ago Nissan Authorised Repairer
    Response from SLM 1 year ago

    Hi Duane, thank you for taking the time to leave us a rating. We look forward to welcoming you back to our Nissan Authorised Repairer Centre in the future, and hope that your next visit is a five star experience.

  • Jean Sawyer
    1 year ago

    Very helpful

    Nissan Authorised Repairer
    Response from SLM 1 year ago

    Hi Jean, thank you for taking the time to leave us a rating. We look forward to welcoming you back to our Nissan Authorised Repairer Centre in the future, and hope that your next visit is a five star experience.

  • John Darling
    1 year ago

    Nothing too much trouble. Very helpful and understood my problem immediately.

    Nissan Authorised Repairer
    Response from SLM 1 year ago

    Hi Mary, thank you for your kind five star review. We really appreciate your kind comments about the service you received and are pleased to hear about your experience with us at SLM Nissan Authorised Repairer.

  • Clive Madden
    1 year ago Nissan Authorised Repairer
    Response from SLM 1 year ago

    Hi Clive, we are disappointed to receive your one star review. If you wish to discuss your experience further, please contact us on 01424 854000.

  • Dan Emerson
    1 year ago

    I would like to leave 5 Stars! Thanks for the time Nathan took to help me look for a car, he sent me all of the details and even a detailed video of the car. I really appreciated the service he provided to me. Very friendly phone calls even after I had changed my mind on getting the car in the end as I decided I wasn’t quite ready to change just yet.

    Nissan Authorised Repairer
    Response from SLM 1 year ago

    Hi Dan, thank you for taking the time to leave us a five star review. We appreciate your kind feedback and are delighted to hear about the service you received from Nathan. We hope you find your perfect car soon, and look forward to welcoming you back to SLM in the future.

  • Iain Bardrick
    1 year ago

    £145.20 to plug a diagnostic into my car, asked them to turn off the service reminder, which I had done with them 6 weeks before. They couldn't turn it off but still charged me the above amount mentioned. I will not go back, nor would I recommend them unless you own a Nissan. If you don't, find another garage to service or MOT your car.

    Nissan Authorised Repairer
    Response from SLM 1 year ago

    Hi Iain, thank you for taking the time to leave us your feedback. We are disappointed to receive your review as we pride ourselves on offering our customers a five star experience, so apologies that these standards were not met. Please call us on 01424 854000 to discuss your query further and we hope to resolve this matter for you.

  • Patrick McCrossan
    1 year ago

    I buy all my cars from SLM now as I know I will get a good car. Services aren’t cheap anywhere these days but the service team are excellent and respond very quickly. This gives me value for money. I recently had to call on them for an issue with my car and needed a repair urgently as I had to drive to Devon on business the following day. The team were excellent, especially Sam who ensured the car was repaired and on the road again within hours.People like Sam and his great service team are why I will always go back. I highly recommend them!

    Nissan Authorised Repairer
    Response from SLM 1 year ago

    Hi Patrick, thank you for taking the time to write us a wonderful, five star review. We appreciate your kind comments about the service you receive, particularly from Sam. We are pleased to hear about your experience with us an look forward to welcoming you back to SLM Select in the future.

  • Laura Marie
    2 years ago

    Would absolutely recommend slm motors. Dave was great, and such a laugh! Never brought a car on finance before, so it was very daunting! He quickly found us a decent car for our budget! And worked hard to get it all sorted quickly. So far, I'm very happy with my new car!

    Nissan Authorised Repairer
    Response from SLM 2 years ago

    Hi Laura, thank you for your wonderful five star review! We are pleased to hear about your car buying experience with Dave and that he was able to find you the perfect car. SLM Select wish you many happy miles in your new vehicle.

  • Jacky Hunt
    2 years ago Nissan Authorised Repairer
    Response from SLM 2 years ago

    Hi Jacky, thank you for taking the time to leave us a rating. We look forward to welcoming you back to our Nissan Authorised Repairer Centre in the future, and hope that your next visit is a five star experience.

  • Robert Collins
    2 years ago

    Great service and friendly staff

    Nissan Authorised Repairer
    Response from SLM 2 years ago

    Hi Robert, thank you for taking the time to leave us a five star google review. We really appreciate your kind comments about our staff and look forward to your next visit.

  • Chibuike Ofoh
    2 years ago Nissan Authorised Repairer
    Response from SLM 2 years ago

    Hi Chibuike, thank you for taking the time to leave us a five star review. We are appreciate your review and look forward to welcoming you back to our Nissan Authorised Repairer Centre in the future.

  • Paul Kirby
    2 years ago

    Customer service has gone down hill in the last 12 months. Found it very difficult to get through to the service department on the phone. Usually ended up going through to sales and leaving messages for Service to call me back which they rarely did. When you're charging an extortionate hourly rate just for diagnostics and end up with a bill of over a grand, it's not good enough I was aware that my Qashqai would need work to pass the MOT but did not expect it would take nearly 3 weeks to get my car back and there are still issues with the car.

    Nissan Authorised Repairer
    Response from SLM 2 years ago

    Hi Mr Kirby, thank you for getting in touch. Apologies that you have found it difficult to get through to our team on the phone. Our Aftersales Manager is going to give you a call today to help with any issues. Many thanks.

  • Lee Phillips
    2 years ago

    I brought a vehicle under a year ago from here. I recently put it in for an Mot it failed on emissions and suspension issues. I call the garage as vehicle should have still been under warranty. First time I called to get this issue resolved I was instantly told the suspension was wear and tear which is not the case at all as iv hardly driven the vehicle so this is not the case what so ever and feel this was just a quick excuse not to use the warranty, I was also told someone would call me back within half an hour and nothing so the next day finally got through to servicing and again was rushed off the phone told I was going to get a call backnothing. It is now 4 days since I last called with no attempt by them to contact me. So Iv now had a vehicle I cant get an Mot on sat outside my house I can't drive. Also paid £500 to extend the warranty which in hindsight isn't worth the paper it's written on. I'm still waiting for any contact from anyone so I can actually get this vehicle back on the road. And im sure there will be further issues to come and they will try fob me off with wear and tear rubbish. It looks like I will have to go in person to have this out and hopefully they do the right thing and finally get a resolution to this. I feel very angry and let down by this service.

    Nissan Authorised Repairer
    Response from SLM 2 years ago

    Hi Mr Phillips, thank you for your feedback. After looking into this, we can see that you went elsewhere for your MOT and your car has not been with us. Our Aftersales Manager will call you to arrange for you to bring your car in so that we can hopefully resolve this issue. Many thanks.

  • dave burt
    2 years ago

    Had puncture fixed

    Nissan Authorised Repairer
    Response from SLM 2 years ago

    Hi Dave, thank you for taking the time to leave us a review. We are pleased that our Nissan Authorised Repairer centre was able to assist you with your punctured tyre. We hope that your next visit to us will be a five star experience.

  • Emanuel Flecken
    2 years ago

    Been great place to buy a Nissan and the service department is also very good.

    Nissan Authorised Repairer
    Response from SLM 2 years ago

    Hi Emanuel, thank you for taking the time to leave us a review. We appreciate your kind comments regarding our sales and aftersales service, and we hope to see you again in the future.

  • Alan Wright
    2 years ago

    Very friendly and helpful!

    Nissan Authorised Repairer
    Response from SLM 2 years ago

    Hi Alan, thank you for your five star review and kind feedback. We really appreciate it and look forward to welcoming you back to our Nissan Authorised Repairer Centre.

  • Peter Law
    2 years ago Nissan Authorised Repairer
    Response from SLM 2 years ago

    Hi Peter, thank you for taking the time to leave us a five star review. We really appreciate it.

  • JB & ZR
    2 years ago

    Excellent service

    Nissan Authorised Repairer
    Response from SLM 2 years ago

    Hi, thank you for leaving a five star review. We really appreciate it and look forward to welcoming you back in the future.

  • Ray Shilling
    2 years ago

    Absolutely useless. I rang at 9:45 a.m. and was told that someone would ring me back. I rang several times during the day and the line was busy. I finally got through at 4:45 and was told that no-one could look at my car for "diagnostics" for TEN days. The receptionist said that it was probably a balancing issue. A strange guess without even looking at the car. I was told that they has had internet issues as a reason for not returning my call. If they can't answer a phone, I wouldn't trust them with my carThe response from the Business is much appreciated. However, I have already managed to book my car to be checked over in Eastbourne.

    Nissan Authorised Repairer
    Response from SLM 2 years ago

    Hi Ray, thank you for leaving a review. We are disappointed to hear your feedback. Our site is currently undergoing a full refurbishment and unfortunately, yesterday we did lose all internet and telephones from around 9.30 until 16.30, which was out of our control. Based on your description of the fault, our Senior Service Advisor was able to take an educated guess at what the issue could be, however, without carrying out diagnostics, we cannot be 100% sure. We are currently extremely busy with Diagnostic work so quoted 6 business days to get your vehicle booked in. We apologise for the inconvenience and if you’d like to discuss further, please contact the Aftersales Manager on 01424 854000.

  • anita richard
    2 years ago

    Bit expensive but good service

    Nissan Authorised Repairer
    Response from SLM 2 years ago

    Hi Anita, thank you for your review, we really appreciate it! As an Authorised Nissan Repairer we pride ourselves on offering high quality care for your vehicle, to ensure your vehicle is kept in the best condition possible. We look forward to welcoming you back to our centre in the future!

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