Reviews from

for Quest Suzuki

• 
  23 hours ago

  Paul was very helpful and not pushy at all. He was also very polite. Would certainly buy another car from Paul again.

  Sophie Castro Quest Motor Group | Bosch Car Service | Suzuki
• 
  23 hours ago

  Outstanding service from start to finish! After getting my finance agreement sorted, I found my Citroën C4 Grand Picasso at Quest Motor Group in Braintree, and I couldn't be happier with it. My wife and two children absolutely love the car! A massive thank you to Paul, who was my main contact throughout the entire buying process. He was exceptionally helpful—always available, ready to answer any questions, and completely transparent and detailed with all the paperwork and steps. As I was coming all the way from Whitstable, I had to travel by train because my old car would never have survived the journey. Paul went above and beyond and even offered to pick me up directly from the station! You truly cannot get better customer service than that. I highly recommend this dealership if you are looking for your next car. Thanks again to Paul and the whole team at Quest Motor Group Braintree! Fred

  redo gossbo Quest Motor Group | Bosch Car Service | Suzuki
• 
  5 days ago

  What a great experience I had buying a car from Joe at Quest. He was friendly, knowledgeable, and made the whole process straightforward and stress-free. I’m really pleased with the service and time he spent with me setting my new car up with me. I also want to thank Adele for managing to get me the Land Breeze Green for me. I Can highly recommend Joe and the team at Quest Motor Group Braintree.

  Faye Colledge Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 5 days ago

  Dear Faye, It's wonderful to read your five-star review. We're delighted to hear that buying your new car was such a positive experience. Providing a friendly, knowledgeable and stress-free service is exactly what our team strives to deliver, so it's fantastic to know that you felt well looked after throughout your purchase. Joe will be especially pleased to receive your kind comments, and we're equally delighted that Adele was able to help secure the Land Breeze Green vehicle you were hoping for. It's great to know that the time taken to set up your new car helped make handover an enjoyable and memorable experience. Thank you for your recommendation and for choosing Quest Motor Group. We hope you enjoy every mile in your new car and look forward to welcoming you back in the future. Kind regards, Quest Motor Group

• 
  5 days ago

  Amazing, easy and friendly staff. Made the entire process very enjoyable

  Al P Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 5 days ago

  Dear Al, Thank you for taking the time to leave a five-star review. We're delighted to hear that our team made the whole process so easy and enjoyable for you. Creating a friendly, welcoming environment and making every step of the customer journey as straightforward as possible is exactly what we strive to achieve. We really appreciate you choosing Quest Motor Group and taking the time to share your experience. We hope you enjoy your new vehicle and look forward to welcoming you back again in the future. Kind regards, Quest Motor Group

• 
  1 week ago

  I recently purchased a BMW 3 Series from Quest Suzuki in Braintree, and I couldn't be happier with both the car and the service I received. Unfortunately, a couple of issues came to light shortly after I took ownership. These weren't faults that the dealership could reasonably have been aware of before the sale, but what really impressed me was how they handled everything afterwards. They honoured their commitment to customer satisfaction and made the whole process straightforward and stress-free. It's easy for a dealership to be helpful when everything goes perfectly, but it's how they respond when something unexpected happens that really matters. Quest Suzuki were outstanding in that respect, and I wouldn't hesitate to recommend them to anyone looking to buy a used car. Thank you to Richard, Rob and Terry for the excellent customer service.

  Chris Gibson Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 6 days ago

  Dear Chris, It's wonderful to read your five-star review. We're delighted to hear how pleased you are with both your BMW 3 Series and the service you received. While we're sorry that a couple of unexpected issues arose after you took ownership, it's particularly rewarding to know that the way they were resolved gave you confidence in our commitment to customer care. We firmly believe that supporting our customers doesn't end when they drive away, and your feedback is a fantastic reflection of the service our team strives to deliver. Richard, Rob and Terry will be especially pleased to receive your kind comments and to know that their efforts helped make the process straightforward and stress-free. Thank you for your recommendation and for placing your trust in Quest Motor Group. We hope you continue to enjoy your BMW and look forward to welcoming you back in the future. Kind regards, Quest Motor Group

• 
  1 week ago

  Excellent service! Very polite and helpful staff. A thorough service and great hospitality.

  Aysha Asghar Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Aysha, Thank you for taking the time to share your excellent five-star review. We’re really pleased to hear that you had such a great experience with us. It’s wonderful to know that our team’s friendly and helpful approach, together with the level of service provided, made your visit a positive one. We always strive to make every visit as smooth and welcoming as possible, so your kind words mean a great deal to everyone at Quest Motor Group. Thank you again for your support. We look forward to welcoming you back in the future. Kind regards, Quest Motor Group

• 
  1 week ago

  They were very quick and the staff was very friendly the car given was in great condition.

  oliverr Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Oliver, Thank you for taking the time to leave a five-star review. We're delighted to hear that everything was handled quickly and that our team made such a positive impression with their friendly approach. It's also great to know that you were pleased with the condition of your vehicle, as we work hard to ensure every car is prepared to a high standard before handover. We really appreciate your feedback and are pleased that your experience was such a positive one. We hope you enjoy your vehicle and look forward to welcoming you back in the future. Kind regards, Quest Motor Group.

• 
  1 week ago

  I have been with Quest for a good number of years now and have just bought my 3rd car from them. They are always courteous, friendly, not pushy, professional and they do provide a very good service! Thank you for guiding me carefully and comfortably through the purchasing process.

  Chrissy Drew Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Chrissy, Thank you for your excellent five-star review and for your continued loyalty to Quest Motor Group. We're delighted that you've chosen Quest Motor Group for your third vehicle purchase. Knowing that you've returned to us time and again is a real testament to the service our team strives to provide. It's particularly rewarding to hear that you've consistently found the buying process friendly, professional and free from pressure. Helping our customers feel comfortable and confident when choosing their next vehicle is exactly what we aim to achieve. We hope you enjoy your new car and look forward to welcoming you back again in the future! Kind regards, Quest Motor Group.

• 
  1 week ago

  All down to Joe Ballard who was helpful, efficient and friendly throughout the 2 step process of arranging a trade in for my old car and buying a new car on finance

  Derek Brown Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Derek, Thank you for your excellent five-star review. It is great to hear that Joe made the process of trading in your existing vehicle and arranging finance for your new one such a positive experience. Managing both elements smoothly requires attention to detail and good communication, so we're pleased that Joe's helpful, efficient and friendly approach stood out throughout. Purchasing a new vehicle is an important decision, and we're delighted that the process was handled in a way that gave you confidence from start to finish. Thank you for choosing Quest Motor Group. We hope you enjoy your new car and look forward to welcoming you back again in the future. Kind regards, Quest Motor Group.

• 
  1 week ago

  My daughter and I had the pleasure of dealing with Paul in sales when buying a brand news Swift MHEV. He was fantastic, a genuinely personable guy who made the wholebuying a new car experiencehassle-free. We couldn’t recommend Paul highly enough.

  Duncan Shearer Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Duncan, Thank you for taking the time to share your five-star feedback. We are delighted to hear about the excellent experience you and your daughter had with Paul when purchasing your new Swift MHEV. It is wonderful to know that his friendly and personable approach helped make the process straightforward and enjoyable. Your recommendation means a great deal to us, and we will be sure to pass your kind words on to Paul, who will be pleased to know his efforts have been recognised. We hope you enjoy your new Swift MHEV and look forward to welcoming you back to Quest Motor Group again in the future. Kind regards, Quest Motor Group.

• 
  1 week ago

  Recently bought a car from Quest Motors. Couldn't be happier with the whole experience. Very friendly and very fair. Would thoroughly recommend them.

  Sue Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Sue, Thank you for taking the time to share your five-star review. We are delighted to hear that you had such a positive experience purchasing your car from Quest Motor Group. It is wonderful to know that the team provided a friendly and fair service, making the process an enjoyable one for you. Your recommendation and kind words are greatly appreciated and will be shared with the team. We look forward to welcoming you back to Quest Motor Group again in the future. Kind regards, Quest Motor Group.

• 
  1 week ago

  good expwrience all allong from reception to organising the new car, Rob went above and beyond to get the car ready and fast for me. for the past 8 years never failed me Quest. happy to have them in Braintree

  Dan Preda Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Dan, Thank you for your continued support and for leaving such a great 5-star review for Quest Motor Group. We’re delighted to hear that you had another positive experience with us and that Rob went above and beyond to ensure your new car was prepared quickly and efficiently. It’s especially rewarding to know we’ve been able to look after you consistently over the past 8 years. Your loyalty and kind words mean a great deal to the whole team, and we’re proud to be part of the Braintree community. Best wishes, Quest Motor Group

• 
  2 weeks ago

  Excellent service from Rob and the team at Quest Motor Group Braintree. Rob was knowledgeable, helpful and courteous throughout the process, making the purchase smooth and stress-free. The staff were friendly and welcoming, and we never felt under pressure. We are delighted with our Suzuki Vitara and would happily recommend Quest Motor Group to friends and family. Thank you again for a great experience

  Brendar Nanziri Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 weeks ago

  Dear Brendar, Thank you for your wonderful 5-star review of Quest Motor Group Suzuki. We’re so pleased to hear that Rob and the wider team provided such a welcoming and supportive experience throughout your purchase. It’s fantastic to know that everything felt smooth and relaxed from start to finish, and that Rob’s knowledge and approach helped make the process stress-free for you. We’re also delighted to hear how happy you are with your new Suzuki Vitara. Your recommendation means a great deal to us, and we truly appreciate your kind comments. We wish you many happy miles in your new car. Best wishes, Quest Motor Group

• 
  2 weeks ago

  We bought a great nearly new Toyota Yaris from Paul at Quest who couldn't have been more helpful. He answered lots of questions when we phoned and even took the time to make a video for us so we knew whether it was worth driving up see the car in person. There was no hard sell and Paul was really nice to deal with. We've waited a few weeks since the puchase before posting in case we had any issues with the car, but it has been great and we're really pleased. Would definitely recommend Quest for a new car, and Paul in particular, if you are looking for a used car.

  Karen Cowling Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 weeks ago

  Dear Karen, Thank you for taking the time to share your excellent five-star review. We are delighted to hear how pleased you are with your Toyota Yaris and that Paul made such a positive impression throughout your purchase journey. Taking the time to answer your questions and provide a personalised video before your visit is exactly the kind of service we strive to deliver. It is particularly rewarding to know that you felt comfortable and well-informed throughout, with no pressure to make a decision. Waiting a few weeks before posting your review and then taking the time to share your experience means a great deal to us, especially knowing that the car has lived up to your expectations. Your recommendation of both Paul and Quest Motor Group is greatly appreciated. We wish you many happy miles in your Yaris and hope to have the opportunity to assist you again in the future. Kind regards, Quest Motor Group.

• 
  2 weeks ago

  A very pleasant buying experience made even better with the help of Sales Executive Rob. He was efficient and courteous and couldn't do enough for us, and without any hard sell tactics.

  Paul F Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 weeks ago

  Dear Paul, Thank you for your excellent five-star review. We are delighted to hear that your vehicle purchase was such a positive experience and that Rob played such an important part in making the process enjoyable. It is particularly pleasing to know that you felt supported throughout without any pressure. We believe that purchasing a vehicle should be an informed and comfortable experience, and your feedback suggests that Rob delivered exactly that. We appreciate you choosing Quest Motor Group and thank you for sharing your experience. We hope you enjoy your new vehicle and look forward to welcoming you back again in the future. Kind regards, Quest Motor Group.

• 
  2 weeks ago

  Very helpful and answered all questions. No pressure. Very happy with my car.

  Anne Gunn Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 weeks ago

  Dear Anne, We're so pleased to hear that you're happy with both your new car and the service you received. Thank you for sharing your five-star review. Buying a vehicle should never feel rushed or pressured, so it's wonderful to know that you felt comfortable throughout the process and had all of your questions answered along the way. Creating that kind of experience is something our team works hard to achieve. Most importantly, we're delighted that you've driven away happy with your car. Thank you for choosing Quest Motor Group, and we hope it brings you many years of enjoyable motoring. Kind regards, Quest Motor Group.

• 
  2 weeks ago

  Fantastic support from Rob from start to finish with the purchase of our new BMW. Very helpful and knowledgeable. Thanks Rob!

  Cobi Guyon Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 weeks ago

  Dear Cobi, Thank you for taking the time to leave your five-star review. We are so pleased to hear that Rob provided such excellent support throughout the purchase of your new BMW. It is great to know that his knowledge and helpful approach made the experience enjoyable from start to finish. Your feedback will be shared with Rob, and we are sure he will appreciate your kind recognition. We hope you enjoy your new vehicle and look forward to assisting you again in the future. Kind regards, Quest Motor Group.

• 
  3 weeks ago

  I bought my car from quest motor group in braintree,in april 2026, Love my car to bits Lovely emma was kind and very helpful,and aoeted everything out Thanks again emma Maddie young

  Maddie Briner Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 3 weeks ago

  Dear Maddie, We’re so pleased to receive your five-star feedback and hear how happy you are with your new car. It’s wonderful to know that Emma was able to make your experience at Quest Motor Group such an enjoyable one. Her friendly and helpful approach clearly made a difference, and we’re delighted that she was able to support you throughout the purchase process and make everything straightforward. We’ll be sure to share your kind words with Emma, who will be thrilled to know that she helped you find a car you love. Thank you for choosing us and for sharing your experience. We hope you enjoy many happy miles in your new vehicle and look forward to welcoming you back again in the future. Kind regards, Quest Motor Group.

• 
  3 weeks ago

  Exceptional services , the staff is very helpful and straight forward , especially Paul who I have been personally dealing with , he has been very patient , available and ready to help me all the way in the purchase process . I would definitely recommend and be back .

  Morosanu Ana Maria Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 3 weeks ago

  Dear Morosanu, It’s fantastic to receive such a positive five-star review, and we really appreciate you taking the time to share your experience. We’re delighted to hear that Paul provided such excellent support throughout your vehicle purchase. His patience, availability and straightforward approach clearly helped make the process smooth and enjoyable, ensuring you felt confident every step of the way. Providing helpful and transparent guidance is something we pride ourselves on, so it’s wonderful to know that Paul made such a great impression. We’ll be sure to share your kind words with him. Thank you for your recommendation and for choosing Quest Motor Group. We hope you enjoy your new vehicle and look forward to welcoming you back again in the future. Kind regards, Quest Motor Group.

• 
  4 weeks ago

  Great experience, Paul Duffus is a very helpful, polite and knowledgeable, friendly with no pressure at all . Took me through every step of the buying process and I couldn't be happier with my purchase. I've dealt with Paul a couple of times and he makes it a pleasure always. Hopefully he'll still be there when I buy my next car

  Ian Thoseby Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 4 weeks ago

  Dear Ian, Thank you for taking the time to leave such a fantastic five-star review. It's wonderful to hear that Paul provided such a positive and pressure-free experience throughout your purchase. Buying a car should be enjoyable, and we're delighted that his knowledge, professionalism and friendly approach helped make the process straightforward from start to finish. We're especially pleased to hear that this isn't the first time you've worked with Paul and that he has consistently delivered the high level of service you've come to expect. Building lasting relationships with our customers is something we value greatly. Enjoy your new vehicle, and we hope to welcome you back to Quest Motor Group again in the future. Kind regards, Quest Motor Group.

• 
  1 month ago

  Excellent service from, Paul did everything he said he would and more .

  Phil Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 4 weeks ago

  Dear Phil, Thank you for taking the time to leave us a fantastic five-star review. We're delighted to hear that Paul provided such excellent service and, most importantly, delivered on everything he promised. Going the extra mile for our customers is something we always strive for, so it's particularly rewarding to know that your experience exceeded expectations. Your feedback means a great deal to both Paul and the wider team, and we'll be sure to share your kind comments with him. Thank you for choosing Quest Motor Group. We hope you enjoy your new vehicle and look forward to seeing you again in the future. Kind regards, Quest Motor Group.

• 
  1 month ago

  Brought a car from Rob. He was so professional and reassuring in his manner and we brought a fantastic car for a very reasonable price. Highly recommend this company to buy vehicles and have nothing but praise for Rob. Thank you my friend

  Lee Hudson Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Lee, Thank you for your kind five-star review. We're delighted to hear that Rob made your car buying experience such a positive one at Quest Motor Group. Purchasing a vehicle is an important decision, and it's great to know that his professional and reassuring approach gave you confidence throughout the process. It's also fantastic to hear that you've found a car you're so pleased with and that it represented great value for money. Reviews like yours are exactly what we strive for, and we'll make sure your kind words are shared with Rob. Thank you for your recommendation. We wish you many happy miles in your new car and hope to see you again in the future. Kind regards, Quest Motor Group.

• 
  1 month ago

  I had my first ever MOT and Service here, Lee was so positive, helpful and honest with me which I really appreciated! The customer service here from the sales and service department are absolutely top notch, would 100% recommend!!

  Hannah Barrett Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Hannah, Thank you for your fantastic feedback. We're especially pleased that your first MOT and service experience was such a positive one. Trust is incredibly important when it comes to looking after your vehicle, so it's wonderful to hear that Lee's honesty, positivity and straightforward advice helped make the visit a comfortable and reassuring experience. Your comments about both our service and sales teams are greatly appreciated. We work hard to create a friendly and supportive environment for our customers, whether they're purchasing a vehicle or bringing one in for maintenance. Thank you for your recommendation and for choosing Quest Motor Group. We look forward to welcoming you back again in the future! Kind regards, Quest Motor Group.

• 
  1 month ago

  Great garage, had some work done to my car and Kevin was so helpful and answered any queries I had without problems,also fast communication. Very reliable, will be using again

  Gemma Pearse Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Gemma, Thank you for taking the time to leave us a four-star review. We’re delighted to hear that you had a positive experience with our service team at Quest Motor Group. It’s great to know that Kevin was able to assist you with any questions you had and that you found our communication prompt and reliable throughout the process. We’ll be sure to pass your kind comments on to him. We’re pleased to hear that you’ll be using us again in the future. In the meantime, if there is anything we could have done to make your experience a five-star one, we would really value your feedback. Kind regards, Quest Motor Group.

• 
  1 month ago

  Customer service, in my experience these days is a rarityHowever, certainly not in my dealings with Quest Motor Group in Braintree. Everyone was pleasant, helpful and friendly. In particular the sales gentleman who assisted me, with my vehicle purchase, Rob Beckwith. A very knowledgeable and helpful gentleman who dealt with everything efficiently in a kind and friendly manner, and I have already recommended both him and the group to several other friends and familyWith heartfelt thanks to all concerned, especially Rob. I am delighted with my vehicle!

  Luci Sims Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Luci, Thank you for your thoughtful and generous five-star review. We are absolutely delighted to hear about your positive experience with Quest Motor Group. Your comments about customer service mean a great deal to us. We're thrilled that our team made such a positive impression and that you felt welcomed and supported throughout your vehicle purchase. Rob will be especially pleased to read your kind words. His knowledge, professionalism and friendly approach are qualities we greatly value, and it's wonderful to hear that he helped make the entire process smooth and enjoyable for you. The fact that you have already recommended both Rob and Quest Motor Group to your friends and family is the highest compliment we could receive, and we truly appreciate your support. We hope you continue to enjoy your new vehicle and look forward to welcoming you back again in the future! Best wishes, Quest Motor Group.

• 
  1 month ago

  I had a Jaguar XE, Quest did Nok work although i sent it in from a grinding noiseIt was well over £1000, i drove along Rayne Road the car died , timing chain £3500 . My question is how or what did they do on the test drive. They then said to me well you are looking for a new car anywaySuspect) They have not completed the Subject Access Request they were asked for just keep batting me off. Aapparently was an experienced mechanic but he couodnt hear the timing chainoddBEWARE

  Linda Garner Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Linda, Based on our records, our understanding of the situation differs. We are disappointed that this matter remains unresolved, as we have responded to each of your emails and made every effort to address your concerns privately. We also devoted significant time and resources to thoroughly responding to your Subject Access Request, which was provided on 1st April 2026 and subsequently acknowledged by you. As these concerns have now been raised publicly, we feel it is appropriate to clarify our position. The repairs carried out were based on the diagnosis requested and the work authorised by you. Following further investigations, additional issues were identified, which were unrelated to the repairs already completed. We also provided a second diagnostic assessment without charge. Your vehicle was initially booked in for investigation of an intermittent engine management light fault. At no stage during that booking was a grinding noise reported by you. When the warning light later reappeared, the vehicle returned to us and further diagnostic work identified a potential timing chain issue. We note that your current account of events differs from both the information provided to us at the time and the technical findings recorded during our inspections. Had the vehicle exhibited the symptoms now described immediately after collection, we would have welcomed the opportunity to inspect it further and continue assisting you. While we appreciate that you remain dissatisfied, we are not aware of any new concerns that have not already been discussed in detail. Our position remains unchanged, but we remain willing to provide further clarification if required. We are committed to treating all customers fairly and professionally and regret that we have been unable to reach a resolution that meets your expectations. Yours sincerely, Quest Motor Group.

• 
  1 month ago

  I recently purchased my Volvo Xc40 from Quest, the staff I dealt with were Rob and Paul who were both supportive, helpful and honest throughout the process, the price was very competitive and customer service excellent. I would definitely recommend buying from Quest.

  Nic Cabral Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Nic, Thank you for your wonderful five-star review. We’re delighted to hear that your recent purchase of your Volvo XC40 was such a positive experience. It’s fantastic to know that both Rob and Paul provided the support, honesty and guidance you were looking for throughout the process. We believe buying a car should be straightforward and enjoyable, so we’re pleased that our competitive pricing and customer service helped make that happen. Your recommendation means a great deal to us, and we’ll be sure to share your kind comments.We hope you enjoy every mile in your new Volvo and look forward to welcoming you back to Quest Motor Group in the future. Best wishes, Quest Motor Group.

• 
  1 month ago

  My partner and I had a great experience buying our first car. Rob was incredibly helpful and responsive

  Max Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Max, Thank you for your fantastic five-star review. We’re so pleased to hear that you and your partner had such a great experience buying your first car with us at Quest Motor Group. Purchasing a first car is a big milestone, so it’s wonderful to know that Rob was able to make the process feel smooth and enjoyable with his helpful and responsive approach throughout. We’ll be sure to pass your kind comments on to him. We hope you both enjoy every moment in your new car and look forward to welcoming you back again in the future! Best wishes, Quest Motor Group.

• 
  1 month ago

  Excellent service, everything explained very well. We were well looked after during the whole process

  anne loveys Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Anne, Thank you very much for your wonderful five-star review. We’re delighted to hear that you received excellent service from the team. Ensuring that everything is clearly explained and that our customers feel well looked after throughout the entire process is something we take great pride in, so your kind feedback is truly appreciated. We look forward to welcoming you back again to Quest Motor Group in the future. Kind regards, Quest Motor Group.

• 
  1 month ago

  Had some work done on my Vauxhall last year including 2 new tires. Had a puncture recently and took to another retailer for a replacement. They were unable to remove the wheel due to excessively tight wheel nuts...leading to the locking wheel nut snapping. Phoned Quest as they replaced that wheel amd no one else had touched it and spoke to "Keith" who was defensive, rude, aggressive and refused to help. Luckily the guys trying to change the wheel got the nut off. Tried making a complaint about the attitude of "Keith" but never heard from the service manager. Really poor aftercare for a previously loyal customer.

  phil jackson Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Phil, Thank you for taking the time to leave your review. We are sorry to hear that you were left feeling disappointed following your experience with Quest Motor Group. To clarify, all wheel nuts are torqued to the manufacturer’s recommended settings during fitting, and it can be difficult to determine the exact cause of the issue encountered as the vehicle has not been with us since the tyres were fitted last year. We understand that the team did offer to have the vehicle brought in for inspection so that they could assess the situation and, if necessary, rectify any issue identified. The team would always welcome the opportunity to discuss concerns directly to agree a suitable route forward. Should you wish to discuss the matter further, please contact us on 01376 317445 and our General Manager will be in touch. Quest Motor Group always aims to provide a positive customer experience, and feedback is appreciated as it helps the team to continually improve. We are sorry to hear that the communication on this occasion left you feeling dissatisfied and apologise for any frustration caused. Kind regards, Quest Motor Group.

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