Reviews from

for Quest Suzuki

• 
  6 days ago

  I bought my car from quest motor group in braintree,in april 2026, Love my car to bits Lovely emma was kind and very helpful,and aoeted everything out Thanks again emma Maddie young

  Maddie Briner Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 5 days ago

  Dear Maddie, We’re so pleased to receive your five-star feedback and hear how happy you are with your new car. It’s wonderful to know that Emma was able to make your experience at Quest Motor Group such an enjoyable one. Her friendly and helpful approach clearly made a difference, and we’re delighted that she was able to support you throughout the purchase process and make everything straightforward. We’ll be sure to share your kind words with Emma, who will be thrilled to know that she helped you find a car you love. Thank you for choosing us and for sharing your experience. We hope you enjoy many happy miles in your new vehicle and look forward to welcoming you back again in the future. Kind regards, Quest Motor Group.

• 
  6 days ago

  Exceptional services , the staff is very helpful and straight forward , especially Paul who I have been personally dealing with , he has been very patient , available and ready to help me all the way in the purchase process . I would definitely recommend and be back .

  Morosanu Ana Maria Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 5 days ago

  Dear Morosanu, It’s fantastic to receive such a positive five-star review, and we really appreciate you taking the time to share your experience. We’re delighted to hear that Paul provided such excellent support throughout your vehicle purchase. His patience, availability and straightforward approach clearly helped make the process smooth and enjoyable, ensuring you felt confident every step of the way. Providing helpful and transparent guidance is something we pride ourselves on, so it’s wonderful to know that Paul made such a great impression. We’ll be sure to share your kind words with him. Thank you for your recommendation and for choosing Quest Motor Group. We hope you enjoy your new vehicle and look forward to welcoming you back again in the future. Kind regards, Quest Motor Group.

• 
  1 week ago

  Great experience, Paul Duffus is a very helpful, polite and knowledgeable, friendly with no pressure at all . Took me through every step of the buying process and I couldn't be happier with my purchase. I've dealt with Paul a couple of times and he makes it a pleasure always. Hopefully he'll still be there when I buy my next car

  Ian Thoseby Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Ian, Thank you for taking the time to leave such a fantastic five-star review. It's wonderful to hear that Paul provided such a positive and pressure-free experience throughout your purchase. Buying a car should be enjoyable, and we're delighted that his knowledge, professionalism and friendly approach helped make the process straightforward from start to finish. We're especially pleased to hear that this isn't the first time you've worked with Paul and that he has consistently delivered the high level of service you've come to expect. Building lasting relationships with our customers is something we value greatly. Enjoy your new vehicle, and we hope to welcome you back to Quest Motor Group again in the future. Kind regards, Quest Motor Group.

• 
  1 week ago

  Excellent service from, Paul did everything he said he would and more .

  Phil Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Phil, Thank you for taking the time to leave us a fantastic five-star review. We're delighted to hear that Paul provided such excellent service and, most importantly, delivered on everything he promised. Going the extra mile for our customers is something we always strive for, so it's particularly rewarding to know that your experience exceeded expectations. Your feedback means a great deal to both Paul and the wider team, and we'll be sure to share your kind comments with him. Thank you for choosing Quest Motor Group. We hope you enjoy your new vehicle and look forward to seeing you again in the future. Kind regards, Quest Motor Group.

• 
  1 week ago

  Brought a car from Rob. He was so professional and reassuring in his manner and we brought a fantastic car for a very reasonable price. Highly recommend this company to buy vehicles and have nothing but praise for Rob. Thank you my friend

  Lee Hudson Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Lee, Thank you for your kind five-star review. We're delighted to hear that Rob made your car buying experience such a positive one at Quest Motor Group. Purchasing a vehicle is an important decision, and it's great to know that his professional and reassuring approach gave you confidence throughout the process. It's also fantastic to hear that you've found a car you're so pleased with and that it represented great value for money. Reviews like yours are exactly what we strive for, and we'll make sure your kind words are shared with Rob. Thank you for your recommendation. We wish you many happy miles in your new car and hope to see you again in the future. Kind regards, Quest Motor Group.

• 
  1 week ago

  I had my first ever MOT and Service here, Lee was so positive, helpful and honest with me which I really appreciated! The customer service here from the sales and service department are absolutely top notch, would 100% recommend!!

  Hannah Barrett Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Hannah, Thank you for your fantastic feedback. We're especially pleased that your first MOT and service experience was such a positive one. Trust is incredibly important when it comes to looking after your vehicle, so it's wonderful to hear that Lee's honesty, positivity and straightforward advice helped make the visit a comfortable and reassuring experience. Your comments about both our service and sales teams are greatly appreciated. We work hard to create a friendly and supportive environment for our customers, whether they're purchasing a vehicle or bringing one in for maintenance. Thank you for your recommendation and for choosing Quest Motor Group. We look forward to welcoming you back again in the future! Kind regards, Quest Motor Group.

• 
  1 week ago

  Great garage, had some work done to my car and Kevin was so helpful and answered any queries I had without problems,also fast communication. Very reliable, will be using again

  Gemma Pearse Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Gemma, Thank you for taking the time to leave us a four-star review. We’re delighted to hear that you had a positive experience with our service team at Quest Motor Group. It’s great to know that Kevin was able to assist you with any questions you had and that you found our communication prompt and reliable throughout the process. We’ll be sure to pass your kind comments on to him. We’re pleased to hear that you’ll be using us again in the future. In the meantime, if there is anything we could have done to make your experience a five-star one, we would really value your feedback. Kind regards, Quest Motor Group.

• 
  2 weeks ago

  Customer service, in my experience these days is a rarityHowever, certainly not in my dealings with Quest Motor Group in Braintree. Everyone was pleasant, helpful and friendly. In particular the sales gentleman who assisted me, with my vehicle purchase, Rob Beckwith. A very knowledgeable and helpful gentleman who dealt with everything efficiently in a kind and friendly manner, and I have already recommended both him and the group to several other friends and familyWith heartfelt thanks to all concerned, especially Rob. I am delighted with my vehicle!

  Luci Sims Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 weeks ago

  Dear Luci, Thank you for your thoughtful and generous five-star review. We are absolutely delighted to hear about your positive experience with Quest Motor Group. Your comments about customer service mean a great deal to us. We're thrilled that our team made such a positive impression and that you felt welcomed and supported throughout your vehicle purchase. Rob will be especially pleased to read your kind words. His knowledge, professionalism and friendly approach are qualities we greatly value, and it's wonderful to hear that he helped make the entire process smooth and enjoyable for you. The fact that you have already recommended both Rob and Quest Motor Group to your friends and family is the highest compliment we could receive, and we truly appreciate your support. We hope you continue to enjoy your new vehicle and look forward to welcoming you back again in the future! Best wishes, Quest Motor Group.

• 
  2 weeks ago

  I had a Jaguar XE, Quest did Nok work although i sent it in from a grinding noiseIt was well over £1000, i drove along Rayne Road the car died , timing chain £3500 . My question is how or what did they do on the test drive. They then said to me well you are looking for a new car anywaySuspect) They have not completed the Subject Access Request they were asked for just keep batting me off. Aapparently was an experienced mechanic but he couodnt hear the timing chainoddBEWARE

  Linda Garner Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 weeks ago

  Dear Linda, Based on our records, our understanding of the situation differs. We are disappointed that this matter remains unresolved, as we have responded to each of your emails and made every effort to address your concerns privately. We also devoted significant time and resources to thoroughly responding to your Subject Access Request, which was provided on 1st April 2026 and subsequently acknowledged by you. As these concerns have now been raised publicly, we feel it is appropriate to clarify our position. The repairs carried out were based on the diagnosis requested and the work authorised by you. Following further investigations, additional issues were identified, which were unrelated to the repairs already completed. We also provided a second diagnostic assessment without charge. Your vehicle was initially booked in for investigation of an intermittent engine management light fault. At no stage during that booking was a grinding noise reported by you. When the warning light later reappeared, the vehicle returned to us and further diagnostic work identified a potential timing chain issue. We note that your current account of events differs from both the information provided to us at the time and the technical findings recorded during our inspections. Had the vehicle exhibited the symptoms now described immediately after collection, we would have welcomed the opportunity to inspect it further and continue assisting you. While we appreciate that you remain dissatisfied, we are not aware of any new concerns that have not already been discussed in detail. Our position remains unchanged, but we remain willing to provide further clarification if required. We are committed to treating all customers fairly and professionally and regret that we have been unable to reach a resolution that meets your expectations. Yours sincerely, Quest Motor Group.

• 
  2 weeks ago

  I recently purchased my Volvo Xc40 from Quest, the staff I dealt with were Rob and Paul who were both supportive, helpful and honest throughout the process, the price was very competitive and customer service excellent. I would definitely recommend buying from Quest.

  Nic Cabral Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 weeks ago

  Dear Nic, Thank you for your wonderful five-star review. We’re delighted to hear that your recent purchase of your Volvo XC40 was such a positive experience. It’s fantastic to know that both Rob and Paul provided the support, honesty and guidance you were looking for throughout the process. We believe buying a car should be straightforward and enjoyable, so we’re pleased that our competitive pricing and customer service helped make that happen. Your recommendation means a great deal to us, and we’ll be sure to share your kind comments.We hope you enjoy every mile in your new Volvo and look forward to welcoming you back to Quest Motor Group in the future. Best wishes, Quest Motor Group.

• 
  3 weeks ago

  My partner and I had a great experience buying our first car. Rob was incredibly helpful and responsive

  Max Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 3 weeks ago

  Dear Max, Thank you for your fantastic five-star review. We’re so pleased to hear that you and your partner had such a great experience buying your first car with us at Quest Motor Group. Purchasing a first car is a big milestone, so it’s wonderful to know that Rob was able to make the process feel smooth and enjoyable with his helpful and responsive approach throughout. We’ll be sure to pass your kind comments on to him. We hope you both enjoy every moment in your new car and look forward to welcoming you back again in the future! Best wishes, Quest Motor Group.

• 
  3 weeks ago

  Excellent service, everything explained very well. We were well looked after during the whole process

  anne loveys Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 3 weeks ago

  Dear Anne, Thank you very much for your wonderful five-star review. We’re delighted to hear that you received excellent service from the team. Ensuring that everything is clearly explained and that our customers feel well looked after throughout the entire process is something we take great pride in, so your kind feedback is truly appreciated. We look forward to welcoming you back again to Quest Motor Group in the future. Kind regards, Quest Motor Group.

• 
  3 weeks ago

  Had some work done on my Vauxhall last year including 2 new tires. Had a puncture recently and took to another retailer for a replacement. They were unable to remove the wheel due to excessively tight wheel nuts...leading to the locking wheel nut snapping. Phoned Quest as they replaced that wheel amd no one else had touched it and spoke to "Keith" who was defensive, rude, aggressive and refused to help. Luckily the guys trying to change the wheel got the nut off. Tried making a complaint about the attitude of "Keith" but never heard from the service manager. Really poor aftercare for a previously loyal customer.

  phil jackson Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 3 weeks ago

  Dear Phil, Thank you for taking the time to leave your review. We are sorry to hear that you were left feeling disappointed following your experience with Quest Motor Group. To clarify, all wheel nuts are torqued to the manufacturer’s recommended settings during fitting, and it can be difficult to determine the exact cause of the issue encountered as the vehicle has not been with us since the tyres were fitted last year. We understand that the team did offer to have the vehicle brought in for inspection so that they could assess the situation and, if necessary, rectify any issue identified. The team would always welcome the opportunity to discuss concerns directly to agree a suitable route forward. Should you wish to discuss the matter further, please contact us on 01376 317445 and our General Manager will be in touch. Quest Motor Group always aims to provide a positive customer experience, and feedback is appreciated as it helps the team to continually improve. We are sorry to hear that the communication on this occasion left you feeling dissatisfied and apologise for any frustration caused. Kind regards, Quest Motor Group.

• 
  4 weeks ago

  Rob couldn’t have been more helpful and professional. In the end we didn’t purchase the Audi but wouldn’t hesitate in visiting again for our next car. Andy & Kate

  Ava Jane Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 4 weeks ago

  Dear Andy & Kate, Thank you very much for your lovely five-star review. We’re delighted to hear that Rob provided such a professional and helpful experience during your visit to Quest Motor Group. Although you didn’t find the right Audi on this occasion, it’s fantastic to know that you would happily return to us in the future. That really means a lot to the team. We truly appreciate your kind feedback and look forward to welcoming you back when the time comes for your next car. Kind regards, Quest Motor Group.

• 
  1 month ago Georgi Yadkov Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Georgi, Thank you very much for taking the time to leave us a five-star rating, we truly appreciate your support. We’re pleased to know you had a positive experience with us at Quest Motor Group. If you ever wish to share more about your visit, we’d love to hear your feedback. We hope to welcome you back again in the future and wish you many happy and safe miles ahead. Kind regards, Quest Motor Group.

• 
  1 month ago Sue Kennard Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Sue, Thank you for taking the time to leave us a five-star rating, we really appreciate it. We’re delighted to know you had a positive experience with us at Quest Motor Group. If you’d ever like to share more about your visit, we’d love to hear what made it a five-star experience for you. Should there be anything more we can help you with in the future, please do not hesitate to get in touch. We look forward to welcoming you back again in the future. Kind regards, Quest Motor Group.

• 
  1 month ago

  Very helpful and swift at helping me choose and buy my new car

  Laura Kennard Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Laura, Thank you very much for your lovely five-star review. We’re so pleased to hear that the team at Quest Motor Group were able to help you choose and purchase your new car quickly and smoothly. Making the process straightforward and enjoyable for our customers is always our aim, so it’s great to know you felt well looked after throughout. We hope you enjoy every mile in your new car and wish you many safe and happy journeys ahead. Best wishes, Quest Motor Group.

• 
  1 month ago

  Very pleased with the service we received from Quest Motors and in particular Rob Beckwith. Rob was friendly and helpful and made the process of trading in our old car and picking up the new one very straightforward.

  Steve Harrison Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Steve, Thank you very much for taking the time to leave a five-star review. We’re delighted to hear that you were so pleased with the service you received from Quest Motor Group. It’s great to know that Rob Beckwith made the whole process of part exchanging your old car and collecting your new one feel straightforward and stress-free. We’ll be sure to pass your kind comments on to him. We really appreciate your feedback and wish you many happy and safe miles ahead in your new car. Kind regards, Quest Motor Group.

• 
  1 month ago

  Excellent customer service and communication from Rob at Braintree quest. Rob was very informative, we did not feel under pressure at any point throughout the sale.We are very happy with the car and the service we received, would definitely buy from here again and recommend Quest.

  Paula Tokeley Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Paula, Thank you so much for your fantastic five-star review. We’re delighted to hear that Rob provided such excellent customer service and communication throughout your experience with Quest Motor Group. It’s especially pleasing to know that you felt well informed and comfortable throughout the process, with no pressure at any stage. Creating a relaxed and supportive environment for our customers is something we pride ourselves on. We’re so pleased that you’re happy with both your new car and the service you received. Thank you for your recommendation, and we look forward to welcoming you back again in the future. Wishing you many happy and safe miles ahead. Kind regards, Quest Motor Group.

• 
  1 month ago

  Rob was very helpful with the purchase of my new car & took his time to explain everything in detail so that I could make informed choices. The whole process was excellent.

  Deanne Howard Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Deanne, Thank you for your wonderful five-star review. We’re so pleased to hear that Rob was able to support you so well during the purchase of your new car. Taking the time to explain everything clearly is so important, so it’s great to know you felt confident and informed throughout the process. We’re delighted that the whole experience met your expectations. We wish you many happy and safe miles ahead and look forward to seeing you again at Quest Motor Group in the future. Best wishes, Quest Motor Group.

• 
  1 month ago

  Great buying experience at this dealership. Emma in sales was fantastic, she arranged a test drive despite not having an appointment and was very knowledgeable about the car and buying process. She kept me up to date with the process and gave a thorough handover of my new car. Would definitely recommend.

  P G Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear P G, Thank you very much for your fantastic five-star review. We’re delighted to hear that you had such a great buying experience with us at Quest Motor Group. It’s wonderful to know that Emma was able to accommodate you without an appointment and provide such knowledgeable and supportive service throughout, from arranging the test drive to keeping you informed and delivering a thorough handover. We really appreciate your recommendation and your kind feedback. Wishing you many happy and safe miles ahead in your new car, and we look forward to welcoming you back again in the future. Kind regards, Quest Motor Group.

• 
  1 month ago

  Any queries have been dealt with in a helpful way and have been good to deal with.

  Andy Harrison Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Andy, Thank you for taking the time to leave a five-star review. We’re really pleased to hear that any queries you’ve had were handled in a helpful and straightforward way. It’s important to us that our customers feel supported and easy to deal with, so your feedback is much appreciated. We wish you many happy and safe miles ahead and look forward to assisting you again at Quest Motor Group in the future. Kind regards, Quest Motor Group.

• 
  1 month ago Robert Richardson Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Robert, Thank you for taking the time to leave a 4-star rating for Quest Motor Group. We’re pleased to see you had a positive experience with us. If there’s anything we could have done to make your visit a full 5-star one, we’d really value your feedback. We hope to welcome you back again in the future. Best wishes, Quest Motor Group

• 
  1 month ago

  Couldnt be happier with my experience with quest, made everything so simple and easy. Especially a big thank you to Rob who was friendly, helpful and knowledgeable about the process.

  Melissa Hewson Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Melissa, Thank you so much for your lovely five-star review. We’re really pleased to hear that your experience with Quest Motor Group was such a positive one and that everything felt simple and straightforward for you. It’s great to know that Rob was able to support you with a friendly and knowledgeable approach throughout the process. We’ll be sure to pass your kind words on to him. We hope you enjoy your new car and wish you many happy and safe miles ahead. Best wishes, Quest Motor Group.

• 
  1 month ago

  Professional and Excellent service by Saler Executive: Paul Duffus, fully recommended . Thank you so much

  Maria Manea Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Maria, Thank you so much for taking the time to leave a five-star review. We’re really pleased to hear that you had such a positive experience with Paul at Quest Motor Group. It’s great to know his professional approach made a strong impression, and your recommendation is truly appreciated. We’ll be sure to share your feedback with him. Wishing you all the best with your new car and many safe and enjoyable journeys ahead. Kind regards, Quest Motor Group.

• 
  2 months ago

  Very nice car absolutely love it thank u very much your very nice person who dealt with me

  Gary Carlick Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 months ago

  Dear Gary, Thank you very much for taking the time to leave a five-star review. We’re so pleased to hear how much you love your new car. It’s great to know that you had a positive experience with the team at Quest Motor Group and felt well looked after throughout. Your kind words really do mean a lot. We wish you many happy and safe miles ahead and look forward to welcoming you back again in the future. Kind regards, Quest Motor Group.

• 
  2 months ago Boyala Haris Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 months ago

  Dear Boyala, Thank you for taking the time to leave us a five-star rating, we really appreciate it. We’re pleased to know you had a positive experience with us at Quest Motor Group. If you ever feel like sharing more about your visit, we’d love to hear your feedback. Please feel free to reach out if there’s anything more we can assist you with, and we hope to welcome you back again soon. Kind regards, Quest Motor Group.

• 
  2 months ago Neil Jones Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 months ago

  Dear Neil, Thank you for taking the time to leave us a five-star rating, it’s much appreciated. We’re delighted to see that you had a positive experience with us at Quest Motor Group. If you ever wish to share more about your visit, we’d be very pleased to hear your feedback. If there’s anything further we can assist you with, please don’t hesitate to get in touch. We hope to see you again soon. Kind regards, Quest Motor Group.

• 
  2 months ago

  Emma was most helpful on both occasions we visited. She was very knowledgeable and kept us informed about the progress of the sale. Thank you.

  Laura Marchington Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 months ago

  Dear Laura, Thank you very much for taking the time to leave a five-star review. We’re so pleased to hear that Emma was able to support you so well on both of your visits. It’s great to know that her knowledge and communication helped keep everything clear and on track throughout the process. We’ll be sure to pass on your kind feedback to her. We wish you many happy and safe miles ahead and look forward to welcoming you back again to Quest Motor Group in the future. Best wishes, Quest Motor Group.

• 
  2 months ago

  Thay were the best help me through process of buying the car , it was made easy, explaining the process every step of the way. Would recommend them .

  Sandra Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 months ago

  Dear Sandra, Thank you very much for taking the time to leave a lovely five-star review. We’re delighted to hear that the team were able to support you through the whole car buying process and make everything feel easy and well explained. It’s great to know you felt guided every step of the way, and your recommendation really means a lot to us at Quest Motor Group. We wish you many happy and safe miles ahead in your new car and look forward to welcoming you back again in the future. Kind regards, Quest Motor Group.

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