Reviews from

Google

for Quest Suzuki

• 
  6 days ago

  My partner and I had a great experience buying our first car. Rob was incredibly helpful and responsive

  Max Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 6 days ago

  Dear Max, Thank you for your fantastic five-star review. We’re so pleased to hear that you and your partner had such a great experience buying your first car with us at Quest Motor Group. Purchasing a first car is a big milestone, so it’s wonderful to know that Rob was able to make the process feel smooth and enjoyable with his helpful and responsive approach throughout. We’ll be sure to pass your kind comments on to him. We hope you both enjoy every moment in your new car and look forward to welcoming you back again in the future! Best wishes, Quest Motor Group.

• 
  6 days ago

  Excellent service, everything explained very well. We were well looked after during the whole process

  anne loveys Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 6 days ago

  Dear Anne, Thank you very much for your wonderful five-star review. We’re delighted to hear that you received excellent service from the team. Ensuring that everything is clearly explained and that our customers feel well looked after throughout the entire process is something we take great pride in, so your kind feedback is truly appreciated. We look forward to welcoming you back again to Quest Motor Group in the future. Kind regards, Quest Motor Group.

• 
  1 week ago

  Had some work done on my Vauxhall last year including 2 new tires. Had a puncture recently and took to another retailer for a replacement. They were unable to remove the wheel due to excessively tight wheel nuts...leading to the locking wheel nut snapping. Phoned Quest as they replaced that wheel amd no one else had touched it and spoke to "Keith" who was defensive, rude, aggressive and refused to help. Luckily the guys trying to change the wheel got the nut off. Tried making a complaint about the attitude of "Keith" but never heard from the service manager. Really poor aftercare for a previously loyal customer.

  phil jackson Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 6 days ago

  Dear Phil, Thank you for taking the time to leave your review. We are sorry to hear that you were left feeling disappointed following your experience with Quest Motor Group. To clarify, all wheel nuts are torqued to the manufacturer’s recommended settings during fitting, and it can be difficult to determine the exact cause of the issue encountered as the vehicle has not been with us since the tyres were fitted last year. We understand that the team did offer to have the vehicle brought in for inspection so that they could assess the situation and, if necessary, rectify any issue identified. The team would always welcome the opportunity to discuss concerns directly to agree a suitable route forward. Should you wish to discuss the matter further, please contact us on 01376 317445 and our General Manager will be in touch. Quest Motor Group always aims to provide a positive customer experience, and feedback is appreciated as it helps the team to continually improve. We are sorry to hear that the communication on this occasion left you feeling dissatisfied and apologise for any frustration caused. Kind regards, Quest Motor Group.

• 
  1 week ago

  Rob couldn’t have been more helpful and professional. In the end we didn’t purchase the Audi but wouldn’t hesitate in visiting again for our next car. Andy & Kate

  Ava Jane Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Andy & Kate, Thank you very much for your lovely five-star review. We’re delighted to hear that Rob provided such a professional and helpful experience during your visit to Quest Motor Group. Although you didn’t find the right Audi on this occasion, it’s fantastic to know that you would happily return to us in the future. That really means a lot to the team. We truly appreciate your kind feedback and look forward to welcoming you back when the time comes for your next car. Kind regards, Quest Motor Group.

• 
  2 weeks ago Georgi Yadkov Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 weeks ago

  Dear Georgi, Thank you very much for taking the time to leave us a five-star rating, we truly appreciate your support. We’re pleased to know you had a positive experience with us at Quest Motor Group. If you ever wish to share more about your visit, we’d love to hear your feedback. We hope to welcome you back again in the future and wish you many happy and safe miles ahead. Kind regards, Quest Motor Group.

• 
  2 weeks ago Sue Kennard Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 weeks ago

  Dear Sue, Thank you for taking the time to leave us a five-star rating, we really appreciate it. We’re delighted to know you had a positive experience with us at Quest Motor Group. If you’d ever like to share more about your visit, we’d love to hear what made it a five-star experience for you. Should there be anything more we can help you with in the future, please do not hesitate to get in touch. We look forward to welcoming you back again in the future. Kind regards, Quest Motor Group.

• 
  2 weeks ago

  Very helpful and swift at helping me choose and buy my new car

  Laura Kennard Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 weeks ago

  Dear Laura, Thank you very much for your lovely five-star review. We’re so pleased to hear that the team at Quest Motor Group were able to help you choose and purchase your new car quickly and smoothly. Making the process straightforward and enjoyable for our customers is always our aim, so it’s great to know you felt well looked after throughout. We hope you enjoy every mile in your new car and wish you many safe and happy journeys ahead. Best wishes, Quest Motor Group.

• 
  2 weeks ago

  Very pleased with the service we received from Quest Motors and in particular Rob Beckwith. Rob was friendly and helpful and made the process of trading in our old car and picking up the new one very straightforward.

  Steve Harrison Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 weeks ago

  Dear Steve, Thank you very much for taking the time to leave a five-star review. We’re delighted to hear that you were so pleased with the service you received from Quest Motor Group. It’s great to know that Rob Beckwith made the whole process of part exchanging your old car and collecting your new one feel straightforward and stress-free. We’ll be sure to pass your kind comments on to him. We really appreciate your feedback and wish you many happy and safe miles ahead in your new car. Kind regards, Quest Motor Group.

• 
  2 weeks ago

  Excellent customer service and communication from Rob at Braintree quest. Rob was very informative, we did not feel under pressure at any point throughout the sale.We are very happy with the car and the service we received, would definitely buy from here again and recommend Quest.

  Paula Tokeley Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 weeks ago

  Dear Paula, Thank you so much for your fantastic five-star review. We’re delighted to hear that Rob provided such excellent customer service and communication throughout your experience with Quest Motor Group. It’s especially pleasing to know that you felt well informed and comfortable throughout the process, with no pressure at any stage. Creating a relaxed and supportive environment for our customers is something we pride ourselves on. We’re so pleased that you’re happy with both your new car and the service you received. Thank you for your recommendation, and we look forward to welcoming you back again in the future. Wishing you many happy and safe miles ahead. Kind regards, Quest Motor Group.

• 
  3 weeks ago

  Rob was very helpful with the purchase of my new car & took his time to explain everything in detail so that I could make informed choices. The whole process was excellent.

  Deanne Howard Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 3 weeks ago

  Dear Deanne, Thank you for your wonderful five-star review. We’re so pleased to hear that Rob was able to support you so well during the purchase of your new car. Taking the time to explain everything clearly is so important, so it’s great to know you felt confident and informed throughout the process. We’re delighted that the whole experience met your expectations. We wish you many happy and safe miles ahead and look forward to seeing you again at Quest Motor Group in the future. Best wishes, Quest Motor Group.

• 
  3 weeks ago

  Great buying experience at this dealership. Emma in sales was fantastic, she arranged a test drive despite not having an appointment and was very knowledgeable about the car and buying process. She kept me up to date with the process and gave a thorough handover of my new car. Would definitely recommend.

  P G Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 3 weeks ago

  Dear P G, Thank you very much for your fantastic five-star review. We’re delighted to hear that you had such a great buying experience with us at Quest Motor Group. It’s wonderful to know that Emma was able to accommodate you without an appointment and provide such knowledgeable and supportive service throughout, from arranging the test drive to keeping you informed and delivering a thorough handover. We really appreciate your recommendation and your kind feedback. Wishing you many happy and safe miles ahead in your new car, and we look forward to welcoming you back again in the future. Kind regards, Quest Motor Group.

• 
  3 weeks ago

  Any queries have been dealt with in a helpful way and have been good to deal with.

  Andy Harrison Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 3 weeks ago

  Dear Andy, Thank you for taking the time to leave a five-star review. We’re really pleased to hear that any queries you’ve had were handled in a helpful and straightforward way. It’s important to us that our customers feel supported and easy to deal with, so your feedback is much appreciated. We wish you many happy and safe miles ahead and look forward to assisting you again at Quest Motor Group in the future. Kind regards, Quest Motor Group.

• 
  3 weeks ago Robert Richardson Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 3 weeks ago

  Dear Robert, Thank you for taking the time to leave a 4-star rating for Quest Motor Group. We’re pleased to see you had a positive experience with us. If there’s anything we could have done to make your visit a full 5-star one, we’d really value your feedback. We hope to welcome you back again in the future. Best wishes, Quest Motor Group

• 
  1 month ago

  Couldnt be happier with my experience with quest, made everything so simple and easy. Especially a big thank you to Rob who was friendly, helpful and knowledgeable about the process.

  Melissa Hewson Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Melissa, Thank you so much for your lovely five-star review. We’re really pleased to hear that your experience with Quest Motor Group was such a positive one and that everything felt simple and straightforward for you. It’s great to know that Rob was able to support you with a friendly and knowledgeable approach throughout the process. We’ll be sure to pass your kind words on to him. We hope you enjoy your new car and wish you many happy and safe miles ahead. Best wishes, Quest Motor Group.

• 
  1 month ago

  Professional and Excellent service by Saler Executive: Paul Duffus, fully recommended . Thank you so much

  Maria Manea Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Maria, Thank you so much for taking the time to leave a five-star review. We’re really pleased to hear that you had such a positive experience with Paul at Quest Motor Group. It’s great to know his professional approach made a strong impression, and your recommendation is truly appreciated. We’ll be sure to share your feedback with him. Wishing you all the best with your new car and many safe and enjoyable journeys ahead. Kind regards, Quest Motor Group.

• 
  1 month ago

  Very nice car absolutely love it thank u very much your very nice person who dealt with me

  Gary Carlick Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Gary, Thank you very much for taking the time to leave a five-star review. We’re so pleased to hear how much you love your new car. It’s great to know that you had a positive experience with the team at Quest Motor Group and felt well looked after throughout. Your kind words really do mean a lot. We wish you many happy and safe miles ahead and look forward to welcoming you back again in the future. Kind regards, Quest Motor Group.

• 
  1 month ago Boyala Haris Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Boyala, Thank you for taking the time to leave us a five-star rating, we really appreciate it. We’re pleased to know you had a positive experience with us at Quest Motor Group. If you ever feel like sharing more about your visit, we’d love to hear your feedback. Please feel free to reach out if there’s anything more we can assist you with, and we hope to welcome you back again soon. Kind regards, Quest Motor Group.

• 
  1 month ago Neil Jones Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Neil, Thank you for taking the time to leave us a five-star rating, it’s much appreciated. We’re delighted to see that you had a positive experience with us at Quest Motor Group. If you ever wish to share more about your visit, we’d be very pleased to hear your feedback. If there’s anything further we can assist you with, please don’t hesitate to get in touch. We hope to see you again soon. Kind regards, Quest Motor Group.

• 
  1 month ago

  Emma was most helpful on both occasions we visited. She was very knowledgeable and kept us informed about the progress of the sale. Thank you.

  Laura Marchington Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Laura, Thank you very much for taking the time to leave a five-star review. We’re so pleased to hear that Emma was able to support you so well on both of your visits. It’s great to know that her knowledge and communication helped keep everything clear and on track throughout the process. We’ll be sure to pass on your kind feedback to her. We wish you many happy and safe miles ahead and look forward to welcoming you back again to Quest Motor Group in the future. Best wishes, Quest Motor Group.

• 
  1 month ago

  Thay were the best help me through process of buying the car , it was made easy, explaining the process every step of the way. Would recommend them .

  Sandra Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Sandra, Thank you very much for taking the time to leave a lovely five-star review. We’re delighted to hear that the team were able to support you through the whole car buying process and make everything feel easy and well explained. It’s great to know you felt guided every step of the way, and your recommendation really means a lot to us at Quest Motor Group. We wish you many happy and safe miles ahead in your new car and look forward to welcoming you back again in the future. Kind regards, Quest Motor Group.

• 
  1 month ago

  Rob was fantastic really helpful and made buying car a pleasure. Many thanks

  Jackie Rodford Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Jackie, Thank you very much for your kind five-star review. We’re so pleased to hear that Rob was able to make your car buying experience such an enjoyable one. Providing helpful and friendly service is what we aim for, so it’s great to know this came across during your visit. We’ll be sure to pass your thanks on to Rob. We wish you many happy and safe miles ahead in your new car and hope to welcome you back again to Quest Motor Group in the future. Best wishes, Quest Motor Group.

• 
  1 month ago

  I had a great experience buying my car! To be honest I was nervous as it’s the first time I’ve bought a car on my ownbut I didn’t need to be. Thank you Paul for your time and explaining everything to me so well. I felt very at ease and was treated really well by all the staff from the time I arrived! Thank you!!

  Aileen Stirling Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Aileen, Thank you so much for your wonderful five-star review. We’re delighted to hear that you had such a great experience purchasing your car with us at Quest Motor Group. Buying a car for the first time on your own can feel daunting, so it’s fantastic to know that Paul was able to put you at ease and explain everything clearly throughout the process. We’re also really pleased to hear that you felt well looked after by the whole team from the moment you arrived! We truly appreciate your kind words and wish you many happy and safe miles ahead in your new car. Kind regards, Quest Motor Group.

• 
  1 month ago

  I decided a week ago that I wanted to change my car for a new Suzuki Swift. All my dealings were with Paul Duffus, who was really patient and extremely helpful, also I would like to add that I felt absolutely no pressure to buy. We had a test drive on the Saturday afternoon and he calculated a very reasonable valuation for taking my existing car. I collected my lovely new car this Saturday so it all happened within one week start to finish. Richard was also really helpful too as he sorted out the app and connected it to the car. I would really recommend this dealership as everyone I met seemed really friendly and nothing was too much trouble.

  Julie Chapman Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Julie, Thank you so much for your fantastic five-star review. We’re delighted to hear how smooth and enjoyable your experience was purchasing your new Suzuki Swift at Quest Motor Group. It’s wonderful to know that Paul provided such patient and helpful support throughout, ensuring you felt no pressure and were comfortable every step of the way. We’re also pleased Richard was able to assist with getting everything set up for you, making the handover seamless. To complete everything within a week is great to hear, and we’re so glad the whole process met your expectations. Your recommendation really means a lot to us, and it’s lovely to know the whole team made you feel welcome. We wish you many happy and safe miles ahead in your new car. Kind regards, Quest Motor Group.

• 
  1 month ago

  I'm a repeat Customer at Quest Motor Group, I have always found everybody at the Dealership Professional, Friendly and knowledgeable on all aspects, from advice about the right car and information on which payment plan will be right for you and your lifestyle. I can't recommend Quest Motor Group enough, very happy with my new carThanks to Paul and Richard for your help.

  Nikki Bender Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Nikki, Thank you so much for your wonderful five-star review and for your continued loyalty to Quest Motor Group. It really means a lot to us that you return time and time again. We’re delighted to hear that you’ve consistently found the team professional, friendly and knowledgeable, and that we’ve been able to support you in finding the right car and finance option to suit your lifestyle. We’ll be sure to pass your kind words on to Paul and Richard, who will be thrilled to know they made such a positive impact on your experience. Congratulations on your new car and we wish you many happy and safe miles ahead. Best wishes, Quest Motor Group.

• 
  1 month ago

  Waste of time, rung the group spoke to Emma to check the car was there, told Emma it would be an hours drive. An hour later we arrived, waited 10 minutes to be told that someone had just booked it online and there was nothing they can do. Totally shocking, wouldn’t think of using them. Wasted 4 hours driving and waiting. Don’t waste your time. Wouldn’t even give them 1 star. Really frustrating that they said it was there, then once we arrived it had just been reserved. Total joke.

  Carl Taylor Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear Carl, Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience with us. We completely understand how frustrating it must have been to make the journey only to find the vehicle was no longer available. While we do our best to keep availability as up to date as possible, on this occasion we unfortunately thought the enquiry was on a different vehicle that had just arrived. That said, we appreciate this does not lessen the inconvenience caused to you or the time lost. Your feedback is very important to us, and we will review this internally to help improve our communication and processes moving forward. If you would be open to discussing this further, we would welcome the opportunity to assist you in finding a suitable alternative. Please contact our General Manager on 01376 317445. Kind regards, Quest Motor Group.

• 
  1 month ago

  We had a good experience buying a new car from Quest Motor Group , Braintree branch. Everyone we dealt with was very helpful and informative which made buying a car very pleasant. We would recommend them and we would definitely use them again

  William Torr Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 month ago

  Dear William, Thank you very much for your wonderful five star review. We’re delighted to hear that you had such a positive experience purchasing your new car from Quest Motor Group in Braintree. It’s great to know that the team were helpful and informative throughout, making the whole process smooth and enjoyable for you. Your recommendation really means a lot to us. We look forward to welcoming you back again in the future and hope you enjoy many happy miles in your new car! Best wishes, Quest Motor Group.

• 
  2 months ago

  THIS ISNT A FORCED REVIEW! Rob has been a dream to work with from start to finish. Nothing has been too much for him. Despite me been 158 miles from where the car I wanted was based Rob has gone above and beyond to make sure I have a smooth experience. I could not recommend this place enough. If I lived closer I would definitely recommend anyone to them. Appreciate all the effort and updates been provided over a couple of weeks. They have even gone out of the way to make sure I have a full tank of fuel to get me back home after pick up. 5 stars is definitely deserved

  Matty Hudson Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 months ago

  Dear Matty, Thank you for your brilliant five star review! We’re absolutely delighted to hear about your recent experience with Rob at Quest Motor Group. It’s fantastic to know that despite the distance, Rob went above and beyond to make everything as smooth and straightforward as possible for you. Providing regular updates and those extra touches—like ensuring you had a full tank for the journey home—are exactly the level of service we aim for. We will be sure to pass your kind words to him. Your recommendation really does mean a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again in the future. Kind regards, Quest Motor Group.

• 
  2 months ago

  Outstanding service from the team at Quest, I’m chuffed with my new Suzuki S-Cross. This is the 5th car I’ve bought from Rob - always so helpful, I wouldn’t go anywhere else!

  Joe Beckwith Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 months ago

  Dear Joe, Thank you for taking the time to leave a five star review! We’re delighted to hear you’re so pleased with your new Suzuki S-Cross – what a great choice. It’s especially wonderful to know this is your fifth car with Rob, and that he continues to provide such helpful and consistent service. Your loyalty and kind words really mean a lot to all of us here at Quest Motor Group. We truly appreciate your continued support and look forward to welcoming you back again in the future. Kind regards, Quest Motor Group.

• 
  2 months ago

  Smooth transaction from start to finish. Rob was very insightful and patient.

  Marina Amato Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 months ago

  Dear Marina, Thank you for your wonderful five star review. We’re so pleased to hear that your experience was smooth from start to finish. It’s great to know that Rob was able to provide insightful and patient support throughout your visit – we’ll be sure to pass along your kind comments to him. Thank you again for choosing Quest Motor Group, and we hope to see you again in the future. Best wishes, Quest Motor Group.

• 
  2 months ago

  Bought a new second hand car from here as have used many times before. We dealt with Rob who was great and helped us when choosing between 2 we liked. He explained everything answered questions and was a pleasure to deal with. Never had any problems with this garage and when there are problems they sort very quickly and efficiently. Both our cars go here regardly for service mot would nor go anywhere else. Thank you.

  Rosemary Peters Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 2 months ago

  Dear Rosemary, Thank you for your five star review and for your continued loyalty to Quest Motor Group! It really means a lot to us that you’ve chosen to return time and time again. We’re so pleased to hear that Rob was able to support you in choosing between the two cars and made the whole experience enjoyable and informative. It’s also great to know that you’ve consistently had positive experiences with both sales and servicing, and that any issues have been resolved quickly and efficiently. Thank you again for your kind words and trust in us, we look forward to welcoming you back again for your future servicing and MOT needs. Kind regards, Quest Motor Group.

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