Reviews from

Google

for SLM Lexus

• 
  6 months ago

  Very happy with the service on my NX today. Friendly helpful staff, I was expecting to come for a service and get the hard sell routine that I have experienced at other Lexus dealers that I find so off putting, but nothing of the sort. Very impressed and I will certainly return even though it isn't my local Lexus dealer. Thank you very much.

  Peter Gannon SLM Lexus (Norwich)
  Response from SLM 6 months ago

  Hi Peter - thank you for a brilliant review! We really do appreciate it.

• 
  11 months ago

  Very friendly staff, nothing was too much trouble.

  Mark Thompson SLM Lexus (Norwich)
  Response from SLM 11 months ago

  Thanks for the review, we really appreciate it!

• 
  2 years ago Stephen Bugden SLM Lexus (Norwich)
  Response from SLM 2 years ago

  Thanks for the kind review Stephen! Much appreciated!

• 
  2 years ago

  Fantastic service! After buying a hybrid privately I was very nervous when a Hybrid warning light came on, on the way home from buying it. I booked the car into SLM to diagnose and waited nervously while they ran tests on it. The fault had cleared by before I got there and SLM found nothing recorded in the system. They returned the car to me washed, and waived the diagnostic run as no fault had been found. Very impressed, and very pleased.

  Chris Mewton SLM Lexus (Norwich)
  Response from SLM 2 years ago

  Thank you so much for your review Chris! We're really glad that we could help you and we look forward to seeing you again soon. Stay safe

• 
  3 years ago

  Absolutely brilliant service from SLM Gemma was very professional, had a first service on my Is 300 and experienced supurb customer service, Thanks!

  Peter Redfern SLM Lexus (Norwich)
  Response from SLM 3 years ago

  Thanks very much Peter for the five-star review! We're delighted to hear you had a brilliant experience thanks to Gemma, who'll be over the moon to hear your kind words.

• 
  3 years ago

  Lovely people. Very helpful and polite

  Nick De Kee SLM Lexus (Norwich)
  Response from SLM 3 years ago

  Thank you very much Nick!

• 
  3 years ago Bob Chown SLM Lexus (Norwich)
  Response from SLM 3 years ago

  Thank you very much Bob for the five stars!

• 
  3 years ago

  First class service and pricr

  Michael Stocker SLM Lexus (Norwich)
  Response from SLM 3 years ago

  Thank you Michael for the five-star review! We're happy to hear you received excellent service from our team!

• 
  4 years ago

  Service manager 1st class

  John Durrant SLM Lexus (Norwich)
  Response from SLM 3 years ago

  Many thanks John for rating us! It pleases us to hear our Service Manager is first class!

• 
  5 years ago Anthony Simmons SLM Lexus (Norwich)
  Response from SLM 3 years ago

  Thanks for the five-star rating, Anthony!

• 
  5 years ago Roy Elflett SLM Lexus (Norwich)
  Response from SLM 3 years ago

  Thank you Roy for the great rating!

• 
  5 years ago James Walton SLM Lexus (Norwich)
  Response from SLM 3 years ago

  Thanks for the excellent rating, James!

• 
  6 years ago

  Absolutely fantastic customer service. Job cost less than I was expecting and was done to a very high standard. Checked dashcam footage and I saw the car being treated with respect and driven nicely. Extras such as free full valet, private Lexus lounge, free Wi-Fi, tea coffee and other drinks, and helpful friendly staff made the experience even better. Lexus also kept me updated with progress and got the job done quickly. HIGHLY recommend.

  Josh Duncan SLM Lexus (Norwich)
  Response from SLM 2 years ago

  Thank you Josh! We're glad you enjoyed your experience with us.

• 
  6 years ago

  Great service and friendly staff,made to feel like friends rather than customer.Fair prices for work done and will go one step more than most places to help.

  Raymond Shreeve SLM Lexus (Norwich)
  Response from SLM 2 years ago

  Thank you Raymond! We're glad you enjoyed your experience with us.

• 
  6 years ago

  Couldn't ask for a better main dealership

  Wayne Clayton SLM Lexus (Norwich)
  Response from SLM 2 years ago

  Thanks Wayne! We're glad you enjoyed your experience with us.

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