Reviews from

Google

for SLM Lexus

• 
  1 month ago

  Tried three times to have a look at a car, no staff available to even lock it so I could have a look inside. Won't be buying a Toyota then.

  Jeremy sidell SLM Lexus Norwich - Approved Service Centre
  Response from SLM 1 month ago

  Dear Jeremy, Thank you for your review, and please accept our sincere apologies for your recent experience. We are sorry that on each of your visits our consultants were assisting other customers, which unfortunately meant no one was immediately available to help you access the vehicle. We completely understand how frustrating this must have been and how it has impacted your impression of us. We would really appreciate the opportunity to put this right and arrange a more convenient time for you to visit, ensuring a member of our team is available to assist you fully. If this is agreeable, please do not hesitate to contact our Sales Manager on 01603 480000, and we will be more than happy to arrange this for you. Kind regards, SLM Lexus Norwich.

• 
  2 months ago

  Fantastic experience at the Lexus dealership for my annual car service! Navid was outstanding—professional, friendly, and extremely knowledgeable. He went above and beyond to make the whole process smooth and stress-free, keeping me informed and making sure everything was handled perfectly. Excellent customer service from start to finish. Thank you again!

  Hazim Qassim SLM Lexus Norwich - Approved Service Centre
  Response from SLM 2 months ago

  Dear Hazim, Thank you for taking the time to leave such a brilliant five star review. We’re delighted to hear that you had a fantastic experience with us during your recent visit. It’s great to know that Navid looked after you so well and provided such professional, friendly and knowledgeable service throughout your annual car service. We’re especially pleased that he kept you informed and made the whole process smooth and stress-free. Your kind feedback means a great deal to the team and we look forward to welcoming you back again in the future! Best wishes, SLM Lexus Norwich.

• 
  2 months ago

  took my wife's car for a service on 28/2/2026. offered to deal with the recent recall at the same time, Exellent service, Thank you so much.

  Jagath Gunasekara SLM Lexus Norwich - Approved Service Centre
  Response from SLM 2 months ago

  Dear Jagath, Thank you for taking the time to leave us a five-star review. We’re so pleased to hear that you were happy with the service when you brought your wife’s car in on the 28th February. It’s great to know the team were able to take care of the recent recall at the same time and provide you with an excellent experience. We really appreciate your feedback and thank you for choosing SLM Lexus Norwich. We look forward to welcoming you back again in the future. Kind regards, SLM Lexus Norwich.

• 
  2 months ago

  Very welcoming and professional staff, with a hot drink offered upon arrival. I took my vehicle in for a service and I was introduced to the technician who would be working on my car as I had raised a couple of issues when I made my telephone booking. My issues were listened to and relevant questions asked so that the problems could be investigated in detail. I also had the use of a courtesy vehicle as the job was an all day booking and I was kept apprised of the work being done throughout the day by phone. The car had also been cleaned to an excellent standard ready for collection.

  Ivor Biggun SLM Lexus Norwich - Approved Service Centre
  Response from SLM 2 months ago

  Dear Ivor, Thank you for taking the time to leave such a positive five-star review. We’re delighted to hear that you felt welcomed and well looked after from the moment you arrived at SLM Lexus Norwich. It’s great to know that the team took the time to introduce you to the technician working on your vehicle, and made sure that your concerns were listened to and investigated thoroughly. This level of service is important to us, so we’re really pleased you felt that level of care, and received regular updates about the status of your vehicle throughout. Thank you again for your kind feedback, we truly appreciate it and look forward to welcoming you back in the future. Kind regards, SLM Lexus Norwich.

• 
  3 months ago

  I contacted this dealership this morning to ask for advice on a Lexus LS 600H I intend to purchase from a non Lexus second hand car dealers. The car for sale was advertised with Full Lexus service history however they did not have any documentation to prove this so alarm bells were ringing. When viewing the car I noticed one of the SLM dealership stickers on the car so I thought I would take a chance and contact them. I did so and was put through to the service department and spoke to a very helpful gentleman called Damien. He immediately said that he would do what he could to help with my enquiry, he looked up on the computer and confirmed the history of the car I had viewed and took the time to explain what work had been carried out on the car at various mileage intervals right back to when the car was new, he answered with knowledge any question I asked him. This type of courtesy and service is very rare these days and demonstrates excellence in customer service. Thank you Damien and well done SLM Lexus.

  Steve Lowther SLM Lexus Norwich - Approved Service Centre
  Response from SLM 3 months ago

  Dear Steve, Thank you so much for taking the time to leave such a positive review. We are delighted to hear that Damien was able to assist you so efficiently with this enquiry, and that we could help to put your mind at ease, in regards to this particular vehicle. We will be sure to pass your kind feedback to Damien. Thank you for selecting SLM Lexus Norwich, and we look forward to seeing you again. Best wishes, SLM Lexus Norwich.

• 
  5 months ago Piotr Janicki SLM Lexus Norwich - Approved Service Centre
  Response from SLM 5 months ago

  Dear Piotr, thank you for taking the time to leave us a five star review. We really appreciate it and look forward to welcoming you back to SLM Lexus.

• 
  1 year ago

  Considering a Motability UX300: staff helpful and polite.

  Dan SLM Lexus Norwich - Approved Service Centre
  Response from SLM 1 year ago

  Hi Dan, thank you for taking the time to leave us a five star review. We are pleased we were able to help you, and look forward to welcoming you back to SLM Lexus in the future.

• 
  2 years ago

  Always helpful, and pick phone up quick, efficient.

  David Chase SLM Lexus Norwich - Approved Service Centre
  Response from SLM 2 years ago

  Hi David, thank you for taking the time to leave us a five star review. We appreciate your kind feedback about our customer service.

• 
  2 years ago

  Very professional!!

  Ropo Ogundare SLM Lexus Norwich - Approved Service Centre
  Response from SLM 2 years ago

  Hi Ropo, thank you for taking the time to leave us a five star review! We appreciate your kind feedback and are pleased to hear about your experience with us. We look forward to welcoming you back to SLM Lexus Norwich in the future.

• 
  2 years ago

  Was unsure if I needed a new battery, so had diagnostic check done and a new battery supplied and fitted based on the results. The fee for the diagnostic test was waived. Great advice and customer service (and free coffee while I waitedCannot recommend highly enough.

  Martin Batty SLM Lexus Norwich - Approved Service Centre
  Response from SLM 2 years ago

  Hi Martin, thank you for taking the time to leave us a five star review. We appreciate your kind comments and are pleased to hear about your experience with us. We look forward to welcoming you back to SLM Lexus Norwich in the future.

• 
  3 years ago

  Very happy with the service on my NX today. Friendly helpful staff, I was expecting to come for a service and get the hard sell routine that I have experienced at other Lexus dealers that I find so off putting, but nothing of the sort. Very impressed and I will certainly return even though it isn't my local Lexus dealer. Thank you very much.

  Peter Gannon SLM Lexus Norwich - Approved Service Centre
  Response from SLM 3 years ago

  Hi Peter - thank you for a brilliant review! We really do appreciate it.

• 
  3 years ago

  Very friendly staff, nothing was too much trouble.

  Mark Thompson SLM Lexus Norwich - Approved Service Centre
  Response from SLM 3 years ago

  Thanks for the review, we really appreciate it!

• 
  4 years ago Stephen Bugden SLM Lexus Norwich - Approved Service Centre
  Response from SLM 4 years ago

  Thanks for the kind review Stephen! Much appreciated!

• 
  5 years ago

  Fantastic service! After buying a hybrid privately I was very nervous when a Hybrid warning light came on, on the way home from buying it. I booked the car into SLM to diagnose and waited nervously while they ran tests on it. The fault had cleared by before I got there and SLM found nothing recorded in the system. They returned the car to me washed, and waived the diagnostic run as no fault had been found. Very impressed, and very pleased.

  Chris Mewton SLM Lexus Norwich - Approved Service Centre
  Response from SLM 5 years ago

  Thank you so much for your review Chris! We're really glad that we could help you and we look forward to seeing you again soon. Stay safe

• 
  5 years ago

  Absolutely brilliant service from SLM Gemma was very professional, had a first service on my Is 300 and experienced supurb customer service, Thanks!

  Peter Redfern SLM Lexus Norwich - Approved Service Centre
  Response from SLM 5 years ago

  Thanks very much Peter for the five-star review! We're delighted to hear you had a brilliant experience thanks to Gemma, who'll be over the moon to hear your kind words.

• 
  5 years ago

  Lovely people. Very helpful and polite

  Nortborne niro SLM Lexus Norwich - Approved Service Centre
  Response from SLM 5 years ago

  Thank you very much Nick!

• 
  5 years ago Bob Chown SLM Lexus Norwich - Approved Service Centre
  Response from SLM 2 years ago

  Hi Bob, thank you for taking the time to leave us a kind five star review. We really appreciate it and look forward to your next visit to SLM Lexus Norwich.

• 
  6 years ago

  First class service and pricr

  Michael Stocker SLM Lexus Norwich - Approved Service Centre
  Response from SLM 6 years ago

  Thank you Michael for the five-star review! We're happy to hear you received excellent service from our team!

• 
  7 years ago

  Service manager 1st class

  John Durrant SLM Lexus Norwich - Approved Service Centre
  Response from SLM 6 years ago

  Many thanks John for rating us! It pleases us to hear our Service Manager is first class!

• 
  7 years ago Anthony Simmons SLM Lexus Norwich - Approved Service Centre
  Response from SLM 6 years ago

  Thanks for the five-star rating, Anthony!

• 
  7 years ago Roy Elflett SLM Lexus Norwich - Approved Service Centre
  Response from SLM 6 years ago

  Thank you Roy for the great rating!

• 
  8 years ago James Walton SLM Lexus Norwich - Approved Service Centre
  Response from SLM 6 years ago

  Thanks for the excellent rating, James!

• 
  8 years ago

  Absolutely fantastic customer service. Job cost less than I was expecting and was done to a very high standard. Checked dashcam footage and I saw the car being treated with respect and driven nicely. Extras such as free full valet, private Lexus lounge, free Wi-Fi, tea coffee and other drinks, and helpful friendly staff made the experience even better. Lexus also kept me updated with progress and got the job done quickly. HIGHLY recommend.

  Josh Duncan SLM Lexus Norwich - Approved Service Centre
  Response from SLM 5 years ago

  Thank you Josh! We're glad you enjoyed your experience with us.

• 
  9 years ago

  Great service and friendly staff,made to feel like friends rather than customer.Fair prices for work done and will go one step more than most places to help.

  Raymond Shreeve SLM Lexus Norwich - Approved Service Centre
  Response from SLM 5 years ago

  Thank you Raymond! We're glad you enjoyed your experience with us.

• 
  9 years ago

  Couldn't ask for a better main dealership

  Wayne Clayton SLM Lexus Norwich - Approved Service Centre
  Response from SLM 5 years ago

  Thanks Wayne! We're glad you enjoyed your experience with us.

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