Lexus Approved Service Centre - Norwich, Norfolk

I recently visited SLM Lexus Norwich to have my car serviced, and I’m extremely pleased with the service I received. The staff members were very friendly, helpful and professional and you have an excellent service team. I would especially like to thank Navid and his fellow Sales Manager for their outstanding support. They were very approachable, listened carefully to all my concerns and made sure everything was addressed. Their professionalism and commitment to customer satisfaction are truly appreciated. Once again, a big thank you to the entire team at SLM Lexus Norwich for providing such excellent customer service. Keep up the great work! 👏😊

5-star review I just wanted to leave a review after a really good experience with SLM Toyota/Lexus Norwich. I called on Tuesday 30 June at around 12:12 regarding the service history for a Lexus vehicle. Unfortunately I didn’t catch the gentleman’s name, but he was genuinely very helpful, polite and easy to speak to. He took the time to help me properly, which I really appreciated. I also dealt with Rob Leach by email afterwards, and again the communication was excellent. He was clear, helpful and quick to respond. This was my first real interaction with Lexus/Toyota customer service, and compared with some other manufacturers I’ve dealt with, the difference was very noticeable. The communication, willingness to help and overall attitude were outstanding. Really appreciate the help from both members of staff. It left a very good impression and made the whole process much easier.

Fantastic experience at the Lexus dealership for my annual car service! Navid was outstanding—professional, friendly, and extremely knowledgeable. He went above and beyond to make the whole process smooth and stress-free, keeping me informed and making sure everything was handled perfectly. Excellent customer service from start to finish. Thank you again!

Very welcoming and professional staff, with a hot drink offered upon arrival. I took my vehicle in for a service and I was introduced to the technician who would be working on my car as I had raised a couple of issues when I made my telephone booking. My issues were listened to and relevant questions asked so that the problems could be investigated in detail. I also had the use of a courtesy vehicle as the job was an all day booking and I was kept apprised of the work being done throughout the day by phone. The car had also been cleaned to an excellent standard ready for collection.

I contacted this dealership this morning to ask for advice on a Lexus LS 600H I intend to purchase from a non Lexus second hand car dealers. The car for sale was advertised with Full Lexus service history however they did not have any documentation to prove this so alarm bells were ringing. When viewing the car I noticed one of the SLM dealership stickers on the car so I thought I would take a chance and contact them. I did so and was put through to the service department and spoke to a very helpful gentleman called Damien. He immediately said that he would do what he could to help with my enquiry, he looked up on the computer and confirmed the history of the car I had viewed and took the time to explain what work had been carried out on the car at various mileage intervals right back to when the car was new, he answered with knowledge any question I asked him. This type of courtesy and service is very rare these days and demonstrates excellence in customer service. Thank you Damien and well done SLM Lexus.

Very happy with the service on my NX today. Friendly helpful staff, I was expecting to come for a service and get the hard sell routine that I have experienced at other Lexus dealers that I find so off putting, but nothing of the sort. Very impressed and I will certainly return even though it isn't my local Lexus dealer. Thank you very much.

Fantastic service! After buying a hybrid privately I was very nervous when a Hybrid warning light came on, on the way home from buying it. I booked the car into SLM to diagnose and waited nervously while they ran tests on it. The fault had cleared by before I got there and SLM found nothing recorded in the system. They returned the car to me washed, and waived the diagnostic run as no fault had been found. Very impressed, and very pleased.

Absolutely fantastic customer service. Job cost less than I was expecting and was done to a very high standard. Checked dashcam footage and I saw the car being treated with respect and driven nicely. Extras such as free full valet, private Lexus lounge, free Wi-Fi, tea coffee and other drinks, and helpful friendly staff made the experience even better. Lexus also kept me updated with progress and got the job done quickly. HIGHLY recommend.