Dacia Weybridge SMC

David Conner and Aarron (Service Manager) at SMC Renault Weybridge went above and beyond to get my car in on the same day I reported the issue to them and provided me with a courtesy car for the weekend. My car was fixed in extra quick time and I owe that to David, Aarron and the great mechanics they have.

Today I contacted SMC Dacia at Weybridge and spoke to a really nice man call Dave I had a problem with our stepway After a brief chat with Dave about the fault he went and discussed the problem with one of their technicians. He told Dave how to resolve the problem and passed it onto me. With in 30 minutes I had resolved the fault. I was very impressed with their help and assistance very professional They will be my first port of call in the future John

Took my Captur in for minor remedial work and was greeted by the friendly team, explaining how long I would have to wait and ensured I had a coffee and Wi-Fi, settled down to wait and within half the time I expected completed the job, handed me back my keys and I was delighted to find they had also cleaned and hoovered the car, exceptional customer service, thank you

Just bought a new Dacia from SMC Weybridge. The sales staff (esp. Todd) could not have been more helpful! They gave me what I consider to be a very fair trade-in price for my previous car which was a bit battered. Todd was very patient with a slightly barking 61yr old woman. He set up apple car play for me and the “my Dacia” app on the phone. He also explained the workings of the dash cam. I would highly recommend SMC.

Can't fault the service we received at Dacia and from Nathalie Beutel who looked after us from first viewing/test driving to delivery of our new car. She was friendly and knowledgeable and not pushy at all. She kept us updated at all key points of they build and was flexible when we couldn't collect the vehicle straight away. Thank you Nathalie!

I work for a rival motor company within the warranty team and one of our customers had a coolant leak on her vehicle. She was in her 80's and very recently lost her husband who usually dealt with all things for the car. I called Aarron Godding and explained the situation the lady was in and he came to the rescue. Everything from start to finish was done with ease, car was repaired swiftly, customer was kept updated and treat with alot of care and consideration. Aarron I cant thank you and your team enough, first class all the way absolutly fantasic and more than deserving of five starts *****

Fantastic Service by all the team at SMC Weybridge. Had a Windscreen Wiper failure on my Dacia Duster which was totally covered by extended Zen Warranty we had taken as part of our service plan. The part was not available immediately and was on back order, not a problem as Dacia Weybridge sorted me and my family out with a beautiful courtesy car for a week. Repair completed within hours of part begin delivered and the car sparkling clean on pickup. Highly recommended!. Thank you again.

Had a straight forward and simple experience buying a Dacia Bigster from Weybridge Dacia, Bill Wakley was very helpful and knowledgeable answering all my questions. I placed the order for the new car after a second test drive, bill kept me informed all the way through the process from order to delivery. Had the car for three weeks now, love it

We've done 4 test drives over 2 days with Dacia Weybridge SMC and they've all been well organised and straightforward. The Dacia Duster and Bigster (what Committee chosen that name?) were both good to drive, the Bigster edging the Duster in our view, and the Weybridge team were great to test drive with.

We had an issue with the interior protection on our 9month old Duster Extreme which was applied by another dealer from new. Alex in the valet department at SMC Weybridge was brilliant-advising us of the problem & the solution. 2 hours & the interior was cleaned & protection applied all back to showroom finish Thank you for your excellent customer service. Colin

Great experience at Dacia Weybridge especially Bill Wakely. The purchase was smooth and Bill was really patient with me whilst I made a decision on the different finance options and spec. He was very efficient making sure that I was kept up to date with every stage of the process. I will definitely recommend to friends and family.

Just purchased my new Dacia duster from this dealership, very happy with it and the service provided by Bill Wakely was superb from start to finish, keep me informed with all that was happening during the process and took care of taking my old car from me with ease , will definitely use again and would recommend these to anyone

Really impressed with SMC Weybridge. A pleasurable purchase from start to finish. Really fair and transparent pricing. Helpful from start to finish and particular thanks to Alex and Martin. Martin's experience in the trade shows with great product knowledge and help in outlining options, understanding our needs and finding the right deal. Would not hesitate to recommend SMC and will be back for servicing etc.

Had a brilliant service at SMC Weybridge! Straight away I got on with Alex Hobbs there after being interested in a new Dacia Duster. I joined the waiting list and was kept updated frequently until a shell arrived to look at, then a test drive to finally picking up my own car. Very happy with the car!

Managed to fit us in short notice, despite it heading into the festive period. All incredibly friendly and supportive and fixed our issue and was so much quicker than we thought it would be. It’s a lovely dealership and they do their upmost to help and are very accommodating whilst you wait. Very satisfied with our service.

The salesman (Martin Payn) was knowledgeable about the vehicle (new model Duster) and very efficient with all the admin. I was kept informed of progress of my order periodically. The car arrived sooner than predicted, which was great. The hand over of the car was clear and just the right level of detail. A minor electrical problem was fixed promptly and quickly by the service department. All in all, I had a very good experience with SMC Weybridge.

First time dealing with Dacia Weybridge SMC and the whole experience was superb from start to finish. Alex kept me informed throughout the whole process and ensured the car was ready and fully prepared in plenty of time for collection. This was an excellent customer experience and I highly recommend this retailer.

Nathalie dealt with my enquiry for my Dacia Jogger from start to handover in a very friendly and professional manner keeping me informed of the progress of my order from start to finish. She has always been available by phone or email to answer my question. Very satisfied with the service provided by all the team at SMC.

Excellent service from Dacia Weybridge. I contacted the Epsom branch for a service and was told I’d have to wait 4 months for it. Spoke to weybridge and a week later it was all booked in, picked up and service done no hassle at all. Definitely recommend using weybridge and will be returning for future services etc.

I recently purchased a new car from SMC Dacia Weybridge and had the pleasure of working with Nathalie. Her exceptional service and accommodation made the entire process smooth and enjoyable. Nathalie was attentive and ensured all my needs were met. I am extremely satisfied with my purchase and highly recommend Nathalie for anyone looking to buy a car. Thank you, Nathalie, for your outstanding assistance!

I would have saved a fortune💸💸💸 if I had to come to the main dealer first.. 🙄I have been to six different mechanics with six different reasons and I have to say it's been a a nightmare .. Which cost me an absolute fortune when I bought my secondhand dacia from a rip off murcent anyway I decided to bite the bullet and go to the main dealer, overall very pleasant experience and nice guys to deal with definitely going back here if I'm going to buy another dacia it's here I'm going or any other other work that my current dacia duster needs in the future I'm definitely coming here, five star service quick turnaround and definitely not costing the moon.. Like some of those unexperienced backstreet garages.. Very helpful friendly staff 5 🌟🌟🌟🌟🌟All the way

My overall experience buying the Dacia was extremely good. Our main sales contact was helpful, knowledgeable, and not at all pushy. I would note that I test drove the vehicle from the Dacia dealership in Staples corner, as they had the engine type I was most interested in buying, and had a similarly good experience there.

Having used SMC Weybridge since 2015, when I purchased my Renault Captur & since, for its annual Service/MOT, the Weybridge team have since Covid/ 2020, created a great collect & return service from your home-Weybridge-return (nominal fee) driver Richard is great 👍 - personally for me, this service is so cool/handy, please continue this. Thank you specifically Tony & Richard who have worked & looked after my car since 2015 & rest of SMC team past/present 😊

I had a problem with my Dacia. Took it to an independent garage that was recommended by someone. They said they could and have fixed the problem. They were liers. So i then took my car to SMC Weybridge. Omg, they were fantastic. They knew exactly what was wrong with the car by only me saying to them on the phone what warning lights were on on the dash and the symptoms. Of course they plugged their computer into the car to diagnose the fault properly, and they were correct in what they said from the first phone call to them. Very polite staff, when i called up to see how it was going they knew exactly who they were speaking to, called me by my first name, very down to earth. Booked it in, they got the work done quicker than expected and charged me less than the quote given. Great Job Guys 👌

Cannot recommend SMC in Weybridge highly enough. We have been taken care of by Nathalie every step of the way from the moment we test drove a Dacia Duster to the moment we drove away in our brand new car today. SMC provided a professional and caring service and we feel entirely pleased with the car purchased and the superb service we received. Thank you so much.

My over all experience from coming in to view, test drive, purchase and hand over was excellent service I would just like to say how Extremely friendly, polite, professional and knowledgeable Alex Hobbs is and that he is very prompt with communication and is happy to answer any questions. He definitely goes above and beyond and makes the customer feel welcome and relaxed. Well done Alex Hobbs.

I took delivery of our new Stepway last week, about four weeks earlier than expected. All the way through the process Natalie has kept us informed and she completed the handover very quickly and efficiently. She is a cheerful and competent young lady who is a real asset to the dealership. Thanks very much!

After a week of searching dealerships to buy a new Duster we were rather despondent after another dealership cancelled our order after double selling our proposed purchase. The same day we found another similar model at SMC Dacia in Weybridge and sent an email enquiring about availability. First thing the next morning we had our first contact with Nathalie who confirmed that their vehicle was in their possession and available. Several telephone calls later Nathalie confirmed that they would have the car into the workshop to be prepared for collection that afternoon and DVLA registered the next day. Every bank transfer we made was followed up by Nathalie to confirm receipt. On Thursday afternoon my husband travelled by train from our home in Wiltshire to Weybridge where Nathalie met him at the station. After a simple vehicle handover we are now the happy owners of our new Duster. The whole process was made so easy thanks to Nathalie’s can do attitude. Amanda & Pete Tyler

I had a brilliant experience with Nathalie recently. I rang her on Saturday explaining my car had been written off and I needed a replacement quickly. When we arrived she greeted us with a smile and showed us around several cars that were within our price range, we took a car for a test drive and she was chatty and polite throughout. When returning to the offices, she allowed us to put a small deposit on the car to hold it for 48 hours while we discussed whether it was definitely the right one. I rang back the next day to say we wanted the car and was contacted straight after the bank holiday weekend with a collection date of 1 week after my car was written off. They worked so hard to get the car ready as soon as possible to ensure I had a car to get to work and drive my son around in. The car is in excellent order and I couldn’t be more pleased! Thank you Nathalie for making this stressful process and time a lot easier!

Most reviews I have read about car dealerships have been derogatory. I myself have been very wary of dealerships in the past. But not SMC Weybridge. A word of warning though, do not be fooled by its outside looks. Inside is a very cosy atmosphere with what i saw seemed to be a very pleasant place to work. I was lucky to have Nathalie as my sales person. You couldn't find a more agreeable person to have selling you a car. Nathalie really did set me at ease through what was a complicated transfer of my previous car (with a little help from the backroom). So if you are looking for a car you ought to pay a visit. I think you'll be pleasantly surprised.

I had a fault on the heater fan, they said it would take 3 days but actually only took 2. I was given a courtesy car for that time. I was very pleased with the customer service by Tony and Martyn in sales who helped me with changing my number plate. Definitely a 5 star from all the people at Weybridge

We just took possession of our approved used Dacia Duster from SMC Weybridge. Nathalie Beutel our customer service agent sorted out everything for us from test drive to final Payment, We can’t fault the awesome service. And the car is pretty good too. We recommend Dacia and if you are in the are go to SMC and ask for Nathalie

I bought my Dacia at SMC Weybridge. I was a 'walk-in' and lucky enough to get an immediate appointment with Nathalie who took me for a test drive in one of the 2 vehicles I was interested in. Which I then purchased. By the end of the test drive I felt that Nathalie & I had been friends forever. She is super friendly, informative and professional and made the buying process very simple and easy. Thank you Nathalie, because of you, I will be back.

Amazing service from the team at Dacia Weybridge. Tony and Jacob went the extra mile to make sure my car left the garage in the best of health. They were able to do an emergency repair at very short notice where other garages couldn’t, and even squeezed in some extra fixes for me. Tony was extremely helpful and customer-focused, which made for a really great experience compared to lots of other garages we’ve visited before. Highly recommended!

I recently collected my new car from SMC in weybridge. I would never go anywhere else! Alex went above and beyond to help me with the exchange and purchase of my new car. The service I received was like no other and absolutely outstanding! Alex and the rest of the team are truly the nicest and most helpful people. I can't can't stress enough on how clear, helpful and supportive they were! If I could give 10 stars I would. Thankyou so much for everything you have done for me I am forever grateful. Katy 😊

I have bought a vehicle (Dacia sandero) recently from SMC Dacia Weybridge. Mr Alex Hobbs, the sales executive of SMC, was very helpful, from the date I have placed an order with him and the day i have collected the car, I was informed timely about the progress of the delivery to the UK and it was up to date as agreed, dealt with very professional manner and overall I have received excellent and great satisfaction service from SMC and highly recommend their service if any one wants purchase the car. NALIN

My car had her service and MOT carried out today. The gentleman that I spoke to was polite, easy to speak to and helpful in arranging a day for my Dacia Stepway to be booked in. I was sorry to hear that they no longer offered a home pick up and drop off but they very kindly furnished me with a replacement car for me to drive home and return. When I returned to pick my car up, everything was explained clearly to me. My car had been serviced, MOT'd and had been cleaned inside and out. Dealing with SMC Weybridge is always a very positive experience. Thank you all.Dealing with the gentleman at SMC Dacia Weybridge is a pleasure. They are always polite, considerate, helpful and professional. The service and MOT went very smoothly. The courtesy car that I borrowed was excellent although previously my car has been picked up and dropped of at my home. I always considered this as a very welcomed and personalised feature that this dealership had above others and am disappointed to hear that it has been discontinued. Thank you to all members of staff who played a part in giving my Dacia a clean bill of health for another year.

We bought a new car (Dacia Jogger) from SMC and they were really good. We were mainly helped by Alex but everyone was really helpful from initial enquiry right through to picking the new car up. Their customer service was really good and their advice about the right car for us was helpful too. I'd definitely recommend them if you're looking for a new car!

The experience of purchasing a car from SMC Weybridge (the third time we have done so) was very good. Bill, the salesman with whom we dealt, was well organised, warm and friendly and made the process very easy indeed and Tony, the Service Manager, was his usual helpful self in switching the service plan between vehicles. My only observation would be the disappointing P/X offer on my previous car. I understand that there's always a bottom line but felt that the Sales Manager's point-blank refusal to up a very low offer by more than £200 failed to recognise our loyalty as regular customers. The difference between us was £100 and a set of mats. We have purchased two vehicles and taken out two service contracts in recent years and felt that this was not taken into consideration at all. There's more to sustaining and growing a business than simply sales volume. A low-cost nod to us as loyal customers on the P/X offer would have cost very little and would have bought much good will. Another dealer happily paid almost £400 more for the car. All this having been said I still felt the bulk of our experience with SMC was very good, especially from Bill who couldn't have been more helpful.

I had a fabulous experience from start to finish. The lovely receptionist called me to book in my service so that I had one less job to do. My car was collected and returned within a couple of hours so that I could still do the school run. My car was sparkling clean inside and out and because SMC had recommended an EMAC plan there was no scary bill!

Amazing service. From the buying of the vehicle to the servicing and maintance of my vehicle. There is nothing too much for Tony Smith. He is super knowledgable, helpful and cannot do enough to help. In my opinion if he is not yet a manager then you need to promote him and use his skills to enhance your business. I asked to borrow a Dacia Duster whilst my car was in for a service, as I am thinking of buying one, and Alex from the sales team organised it super quick for me and Alex has been really patient and helpful in me buying a new car. I would give your team 10 stars.

Received exemplary service from Tony and his team at Dacia Weybridge today. The work (cambelt change) was carried out quickly and efficiently, and at a very competitive price - a complimentary "health check" of the car backed up by a printed report was the icing on the cake. Highly recommended, and top marks all-round !