Dacia Aldershot SMC

Had such a fantastic customer service journey from start to end from AJ. AJ was friendly, funny, informative and easy going, felt like we had known him for years. From the moment we started talking to AJ he put us at ease, so did every member of staff there, who greeted us not only with a smile but with a friendly hello, cannot recommend the Aldershot branch enough. Fantastic work to AJ and the rest of the team at SMC. Thank you

I collected my brand new Dacia Duster from SMC Aldershot on Saturday. Neil the salesman was amazing all the way through from first contact to handing me my shiny new car. I would give him and his manager 100 stars 🌟 if I could and would highly recommend them to anyone. I can't believe the quality of the new Duster and all its features, I had to drive it 250 miles back to my home in Cornwall and it was comfortable, fuel efficient and made me feel proud to own it. Thankyou guys 👍

Purchasing a car remotely presented technology challenges which, thanks to the patience and support from John Walton at SMC, was made easy to get the App and pairing working. Without the technical competence of JW, as an 83 year old guy, i would have floundered. He also took a lot of time to explain the various addition insurance options. I did take the 3 Year Dacia Service contract.

I received a 5 star service from John, David and rest of the team. They were so professional, happy to help, a joy to talk to and above all patient ! I ordered my new car just before Christmas, it was delivered on time in dreadful weather. I felt at ease and taken care of by this wonderful team. My car is amazing, as we're you, thankyou team!!👍

I was helped by Sam White when part exchanging my car. Sam's customer service was absolutely brilliant and the experience was catered to me. He answered any questions I had and was super professional throughout! I am very happy with my new car and really appreciate Sam's help from start to finish. It was a process I'll never forget! and I have no doubt Sam will be very successful in future!

We needed a new to us car to replace our 21year old VW Passat. Being recommended to view Dacia as an option by a relative we went to SMC in Aldershot as they were advertising a 2021 Duster in Prestige specification and low mileage. The colour & condition of the car was to our liking and a test drive arranged. We found it drove very well and as a petrol engine ULEZ compliant car, ideal for our needs. Our sales executive Stephen Puttick helped us all the way and proved very accommodating without any sales pressure. The purchase and collection of the fully serviced car went very smoothly and we now have said Duster on the road as our main car. Thank you SMC and thank you Steve!

I’m disabled and needed to trade in my motability benefit for a car with lots of boot space. John Walton took us through the process from start to finish. It was pretty simple and smooth going and picked up the car a week later. Everything was explained, from how the motability system works to the unique features of the car.

What wonderful service we received from Steve Puttick! He went above and beyond. Steve gave us 100% he was patient with our questions and explained everything to us. He was also very funny and made us feel at ease, we didn't feel pressured at all. I would definitely recommend SMC Dacia to anybody thinking of buying a car.

Very happy with the service. From when I popped in to ask questions about booking a test drive, to purchasing the car. They sent a email to me showing the different options of the car so that I could show them to my family. Also a app with vehicle guide to get familiar with the features of the car. Like the reverse camera and sensor. Very happy and friendly group definitely would recommend.

Chris Gait at Dacia was AMAZING. Can't thank him enough, made the whole process of buying my new Duster seamless, even when things didn't go to plan! He's really knowledgable, chilled, not pushy and a genuine great person. An absolute credit to the brand and to SMC Aldershot. I absolutely LOVE my new car! Thank you Chris!

We had a lovely experience at SMC thanks to Chris Gait. He answered all our questions and provided us with all the information we needed. He has the maturity and professional manner of a sales executive beyond his years. He is a reliable part of your team and if he is there when we get our next car I will be requesting his assistance.

I have just collected a new DACIA Jogger from SMC in Aldershot. Andrew was kind, considerate and patient from the first meeting to handover of the car. He came in on his day off to personally hand the car to me. What a pleasant and professional service and an excellent, modern feature packed car. Thank you Andrew for making the experience so pleasant.

Very happy with my new Duster Extreme, and John Walton provided excellent customer service and communication throughout the whole process; from online reservation to final handover. John was also friendly, honest, knowledgeable, and very patient when it came to reviewing finance options with us. We felt welcome from the moment we first visited SMC, and given that I hadn't bought a new car before, I was quite impressed by how smooth and easy it was.

I went back after buying my first Dacia Stepway about 8 years ago from SMC to get an upgrade. The service was brilliant and I felt comfortable and not at all pressured. I have now upgraded my car to a newer model and I am very grateful to Andrew Whitehead who helped me and made the whole experience easy but who was also very patient and understanding Along the way!

I bought my first new car from smc, and was looked after by John Walton. John was very patient and receptive with all my questions and understood from the get go that this is a big deal for families. He went through my needs and made changes to my original plan accordingly. John is a safe pair of hands and very knowledgeable about the car business. Duster is brill, really nice car and the whole experience was made a lot less daunting by John and daccias approach. Highly recommend

Stephen puttick was fantastic and super helpful. He made ordering and getting my new car very easy. He has been sending updates very regularly. Picking my new car up today was easy and Stephen went through everything about the car and set everything thing up for me. I love my new car, big thank you to Stephen, the man is brilliant!!!

Steve Puttick was extremely helpful and thorough. He responded promptly to queries with car types, payment options, deposits, etc. Always returned our calls. Handover was easy and he was very good at ensuring that I understood the car and its operation before I drove off. We are very happy with our Dacia and the whole purchasing experience. Would highly recommend.

Enquiry ID 40 Message: Aldershot service team - James. Thank you for sorting my Duster out last Friday. I had 2 braking alarms up on Thursday and Dacia assistance weren't able to clear them. I didn't expect you to be able to look at the car when I brought it in on the Friday before Christmas weekend, but you found time, provided me with a car and solved it all for me to pick up that afternoon. On top of that you cleaned and valeted the car, which I didn't notice in the dark when I took it home. You were real lifesavers - we needed the car to get to London the next day to help the family and transport people around. It would have been impossible without the car. Very grateful thanks and Happy New Year to the team. Branch: SMC Aldershot

Great experience of buying a gorgeous new jogger extreme. Geoff Wilson kindly steered all through the process and was reassuring and informative but never pushy. He knew his stuff and understood our situation. He clearly explained everything thing I needed to know about the car and then repeated it all for my wife a week later. He assures us that we can contact him anytime we have any problem or questions about the car. He is trustworthy reliable and has kept his word. We would warmly recommend SMC Aldershot.

I have visited your stand on the 6/1/24 with the intention to get a quote for a car purchase you make me feel so welcomed and very proud to be your costumer and I have decided in that day to buy my first car in uk , very professional and clarifying details about my purchase it only takes me around 30 min. to get my contract done . Highly recommended your stand.

We received excellent service regarding our recent new car purchase. All the team at Dacia Aldershot were very professional and friendly with great warmth and humour too which we really apreciated. A big shout out to Steve Puttick who kept us up to date with the whole purchase process from ordering to collection. Steve also answered our many questions about the Dacia Sandero Stepway Extreme going out of his way to research the answers on occasion. We know own two Extreme Dacia vehicles and they look incredibly smart on our driveway! Steve is so personable and went out of his way to look after us and provide top class service. We absolutely love our new car and enjoyed the whole experience start to finish. It's not every day you buy a brand new car so thanks Steve and team. We would not hesitate to recomend this dealership or our fantastic new car.

The best experience ever from SMC Aldershot love my new Dacia jogger many thanks the most amazing salesman ever Steve Puttick, he helped us all the way through our new car from order to delivery. If anyone was going to purchase a Dacia from any dealer i would only recommend the best which is SMC Dacia Aldershot the best staff outstanding service. I have been going to SMC Dacia for the last few years the cars they have available are outstanding the quality of service is the best you will ever get. We really appreciate everything SMC Dacia Aldershot has done for us especially Steve Puttick he goes above and beyond the call of duty to help every customer he speaks to or gets vehicle orders for we cant thank him enough for everything. My fiancée Jess and I love SMC and definitely will return in the future to buy cars that's a guarantee. The car has already been put through the paces, and the experience of driving a beast of the car. It is not like any car out there. Thank you so much SMC Dacia Aldershot the best service ever A massive thank you to all the staff who helped me along the way. Looking forward to the experiences of the car.

Having Andrew as my sales executive made everything so easy. As someone who has never brought from a garage before and this being my second ever car. Andrew took time to make everything as comfortable and simple as possible. Now I'm riding around in a spacious car with a massive smile on my face. Thank you so much!

Our experience cannot be faulted. The advice and help throughout has been excellent and at this moment cannot think of any improvement - how can you improve on excellence !! ? Mr John Walton who oversaw the complete purchase very efficiently indeed. He is a very personable person and clearly amassed a wealth of communication skills - a great benefit. His appearance, deportment is first class together with his Product knowledge an asset to any Company. His advice and attention to detail was of great help showing again his experience. I would not hesitate to recommend him and indeed the Dacia car I bought that offers very good value for money!

I bought Dacia Sandero Stepway last week and from the first step of getting the interest of buying the car through the whole process of buying it has been a completely great experience in the hands of salesman John Walton. He showed such a great knowledge about the cars we were interested in with my husband. He helped us with the whole process and we got our chosen car on the day it has been promised. Moreover, he explained with details everything what could be a question in the new car on the collection day. Definetely we are very delighted with our new car and with the service we received at SMC Dacia Aldershot with big thanks to John. I would recommend him to everyone purchasing a new car.

I've had my new car for a month now and I love it, the value for money on the Sandero Stepway is crazy don't get me wrong some elements are basic like the heating and Ac knobs and the inside some may feel a little to plastic but for me the price is fantastic and boy does it move much faster than my previous Fiat 500x. If it wasn't for the great value I would have never been able to afford a brand new car so a big thank you to Dacia for bringing out such a great affordable model. Dacia Aldershot have provided fantastic service from start to finish big shout out to John the man behind this sale! I had done my research before going in so had lots of questions for John from car colours to performance, he had great knowledge and gave me all the answers needed. We sat down and talked figures and finance making sure it was right and offering a good part exchange deal on my current car. I did have to come back on a separate day for the test drive but that was no problem at all. The car wait really wasn't much at all I purchased early April and was told I would get it end of may as a shipment was coming in. John kept me informed he did call to say there was a slight delay and it wouldn't be in till the begining of June but by that Friday I had another call to say it was in stock and ready for collection! Handover was quick John even took me round the car explain a few of the basic and got my Bluetooth set up. And that's it job done. Thank you to all the staff at Aldershot for being so welcoming and friendly a great experience!

We are delighted with our new Sandero which we collected on Friday 3rd March 2023; we ordered the car in September 2022 after looking at several different makes of cars in different dealerships with the last visit being Dacia in Aldershot where we first meet Andrew Whitehead, from the first moment we meet Andrew he was extremely professional, knowledgable and polite, we did not make a decision to buy our Sandero on the day however Andrew agreed a date a few days later to call us which he did and we then decided to order our car, Andrew informed us that the car would not arrive until around February this year, during the waiting process he kept us fully informed of our car's journey, we also had a few questions during this time which we either emailed Andrew or called, he always replied promptly. We cannot thank Andrew enough for his excellent service, he is a superstar and an absolute credit to Dacia at Aldershot who are extremely lucky to have such a personable young man.

Just received my brand new jogger from smc. From the moment of first enquiry to getting into the car for the first time, John was excellent, answering any question I had and making sure I picked the right Dacia for me. I was kept up to date with the car build, and handover was quick an efficient. I would happily buy a car from them again. Top Marks!

I originally brought my first Dacia , Stepway 4 years ago and was ready for an upgrade ! Geoff ( aldershot branch) was fabulous .. took me through all the finance options on each different model and fitted it around my budget .. no hard sales just friendly and informative , providing all the paperwork and figures to go and ponder over ! When I made my decision to go ahead with my new Dacia Stepway it was such a quick process and I was so dated at least 2/3 weeks with build/ delivery times . On arrival day Geoff was lovely .. he knew I was nervous as it was a shiny new car and a lot had changed since the old Stepway model .. but he gave me all the time to go through it all and made me feel at ease ! Thanks Geoff and thanks Dacia fab little Motor love it !!

Picked my Dacia at the end of November. While the car took time to arrive due to no fault of the garage, the saleman, Geoff Wilson kept me informed throughout. He talked me through how it operated when it arrived as I'd never had a new car before. Brilliant car perfect for my needs as a forest school person. Thoroughly recommend.

I purchased my Dacia Duster in April 2022 and picked it up in January, I had the pleasure of dealing with Geoff, who was truly amazing and funny, he was never pushy and showed genuine interest in our needs and wants. Whilst the experience of waiting for the car and the many many delays, Geoff kept us in the loop to the best he could the whole time and was a joy to deal with. I look forward to organsing our next car purchase with Geoff and would recommend him to everyone! Thank you Geoff!

Excellent service. I opted to have my car picked up and returned, and it was only £12. My car was due it's first service. I was contacted the day before to explain the process. Driver turned up on time and explained the process again. Service department rang when the service was done and an estimated time for return. On return the driver put the paperwork through the letterbox so as not to disturb me. The car was washed and hoovered. Highly recommended service.

What an amazing experience and service I received especially from John Walton from SMC Aldershot. He was so patient, kept me up to date about my car from ordering to collection. He was transparent and friendly explaining how the car works especially seeing that I have never driven a Hybrid. John was amazing and I would recommend him to anyone, he even made me a cup of coffee while I needed to wait for my cars software to be updated. He is friendly, informative and diligent Thank you John and I will for sure see you in the future when I buy my next car! You were the best

The best experience ever from smc aldershot love my new dacia jogger many thanks the most amazing salesman ever steve puttick he helped us all the way through our new car from order to delivery. If anyone was going to purchase a dacia from any dealer i would only recommend the best which is smc dacia aldershot the best staff outstanding service I have been going to smc dacia for the last few years the cars they have available are outstanding the quality of service is the best you will ever get We really appreciate everything smc dacia aldershot has done for us especially steve puttick he goes above and beyond the call of duty to help every customer he speaks to or gets vehicle oders for we cant thank him enough for everything Me and my girlfriend jess love smc and definitely will return in the future to buy cars thats a garantee Thank you so much smc dacia aldershot the best service ever A massive thank you to all the staff who helped me along the way Thank you !!!!!!!

Bought my first ever new car from SMC Dacia in Aldershot recently and they were absolutely fantastic from day 1 walking in to the show room until even after collection of my new car. I spoke to John who was a genuine pleasure, was incredibly friendly and patient with me as I was nervous about buying a new car. He got me a great deal and had plenty of experience. John was fantastic, he continued to provide me with regular updates on how my car was coming and once the car arrived explained all the functionality of the car. I felt and continue to feel confident that if there’s something I need help with, SMC Dacia will be able to answer any questions. I have no faults for the service I have received and would highly recommend them to anyone else especially those looking at getting their first new car. On top of that my new car itself is absolutely beautiful and I am over the moon with it.

Fantastic service from the moment I arrived. Everyone very helpful. Steve Puttick was brilliant explaining everything very clearly thoughout the process, with no pressure. A great test drive making me feel in control and comfortable. At collection everything was prepared. Steve gave me an excellent overview of the car from boot to engine and a great lesson on how to use all the technology and control switches. A fantastic experience and will definitely recommend Dacia Aldershot and continue there for services and MOT. Thankyou

Decided to purchase a new Stepway from SMC Aldershot. I was kept in the loop while the car was built and shipped to the UK. The price for a new car with all the tech that comes with it is exceptional. I was really impressed with the friendly and genuine interest shown to me by the staff at SMC. It has been a pleasure to buy my new car from them. Highly recommend SMC and the Dacia range of cars.

I have just picked up my new Dacia Sandero, my second, and wanted to give Steve Puttock at SMC Dacia Aldershot a shout-out for looking after me and keeping me updated through the long (but shorter than most) delivery process. He also took the trouble of programming a heap of radio stations on the system in my new car, a small gesture, but something that shows concerns for small details that can make all the difference. Steve will definitely be my man next time I get a Dacia. Many thanks, Anders Rehnberg

The staff were polite and helpful. A problem with the ignition key was dealt with and i was advised that the barrel would need replacing in the future. The service was completed quickly and I was able to pick up the car and return the replacement car. On the way home to Petersfield I noticed an intermittent knocking noise coming from under the car. As I had to drive to Plymouth and West Cornwall the next day, I was going to leave it til after I got back. However, I got a follow up call from SMC an hour before I had planned to leave so I told the Lady about the problem. Having checked with the Service Dept., she told me that they advised me to come to the garage before I left as I was driving so far, This I did. After a drive round the block with the mechanic, it was put on the ramp and a foreign body was found in the engine shield and I was able to continue my journey trouble free to the west country and back.

From walking into the showroom to picking up our new Duster, our experience has been flawless. It has been a genuine pleasure to deal with Geoff, who has been awesome throughout - clear explanations, weekly updates throughout the build of our car and, when we picked it up, he sat with us in the car to show us what every button did. He then phoned a few days later to check that we are happy with everything. Probably the best buying experience we have ever had - cannot fault it in any way. And the car is great - thank you Geoff!

I booked my car’s 1st service in January. I was told if I wanted a service car to borrow whilst mine was in the garage the earliest date was March3rd . I called on 1stMarch - no answer- I later emailed to enquire if I could drop my car off the day before and collect the service car late afternoon on the Wednesday. I received an email back saying I wasn’t booked in for a service car ! I had to arrange with family to meet me at the garage and take me to work , and then someone meet me when I’d finished and drive me to Aldershot .. Also on the website it says the service department opens at 7.45am but it doesn’t . As it’s in the showroom it opens at 8am . Meaning I was late for work