Suzuki Ranks 1st in UK Customer Satisfaction Index 8th Year in a Row

31 Posted: 31st Jan 2024
Suzuki Ranks 1st in UK Customer Satisfaction Index 8th Year in a Row

Suzuki GB has once again secured the top spot in the Automotive Sector of the UK Customer Satisfaction Index (UKCSI) for the eighth consecutive year.

  • What is the UKCSI?

    The UKCSI is a comprehensive measure of customer satisfaction across 13 different sectors, one being Automotive. Published twice a year, this assessment explores various aspects of customers services across companies, including:

    • Experience
    • Customer Ethos
    • Emotional Connection
    • Ethics
  • The results are in!

    Overall, Suzuki scored 82.9 points, which excelled above the industry sector average of 79.0 points. But how did Suzuki earn these chart-topping numbers? Aside from the fantastic new vehicle line up, Suzuki offers many benefits to customers that go beyond the purchase of their car. Thanks to their Service Activated Warranty Scheme, Suzuki customers can drive with confidence when their vehicle is serviced at a Suzuki Approved workshop. This is just one of the many ways Suzuki achieve Good Different.

    In addition to their motor industry title, Suzuki were also crowned 15th overall across all measured sectors from 270 named organisations. This remarkable achievement speaks volumes about Suzuki’s unwavering commitment to deliver exceptional customer experiences.

    With Suzuki being recognised as the industry leader in customer satisfaction, we couldn’t be prouder to be associated with such a reputable brand.

  • So, what does this mean for us?

    At SLM Suzuki, this award is more than just a feather in Suzuki’s cap. It’s a testament to the collaborative effort put in by Suzuki and it’s loyal customers. But this success story isn’t just about Suzuki as a brand, it’s also about the incredible work of Suzuki dealerships across the UK, including us here at Tunbridge Wells.

    SLM Suzuki are thrilled to be a part of this achievement and we extend our heartfelt thanks to our customers who have been an integral part of this journey.

  • What's next for Suzuki?

    As we celebrate Suzuki’s eighth consecutive UKCSI win, we are excited about what the future has to offer. SLM Suzuki will continue to strive for excellence and deliver nothing but the best to our customers. Your satisfaction is our driving force, and we look forward to many more years of shared success.

    Now it’s your turn to experience this great Suzuki service for yourself. Book a test drive to see what all the fuss is about. Or, if you’re already a Suzuki owner, why not give your vehicle some TLC at our approved workshop?

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