Reviews from

Google

for CUPRA Woking

• 
  1 week ago

  Went to look at a Cupra as has never driven one before but been highly recommended. The salesman didn't tell me much about the car he simply asked "what do I want to know". He let me sit in the car then said he needs to go upstairs to prepare for a sales meeting. I was left standing in the showroom on my own with no staff around and no-one to ask anything. I left, went to CUPRA Crawley and purchased a Terramar. Their loss - if you want my advice bypass them and go to Crawley they are amazing. I did try calling the manager a few times just to give feedback but he never called me back.

  Luke Jennings CUPRA Woking
  Response from SLM 1 week ago

  Dear Luke, Thank you for taking the time to share your feedback. We’re really sorry to hear about your recent experience, as this is not the level of service we aim to provide. Our General Manager would be keen to discuss this with you as a matter of urgency and understand more about what happened, so we can address this properly. Please could you contact us at your convenience via email on wokingmanagement@smcmotorgroup.co.uk so we can pick this up with you directly. We appreciate you bringing this to our attention and hope to have the opportunity to speak with you soon. Kind regards, CUPRA Woking

• 
  2 weeks ago Rick Watson CUPRA Woking
  Response from SLM 2 weeks ago

  Dear Rick, Thank you for awarding us a 5-star rating. We truly appreciate your support and are delighted to know you had a positive experience with us. We hope to welcome you back again soon. Best wishes, CUPRA Woking

• 
  1 month ago Richard Turner CUPRA Woking
  Response from SLM 1 month ago

  Dear Richard, Thank you for taking the time to leave us a five star rating. We sincerely appreciate your support and are delighted that you had a positive experience with us at CUPRA Woking. Please contact us if we can be of any further assistance to you and we look forward to welcoming you back again in the future. Kind regards, CUPRA Woking.

• 
  2 months ago

  Great friendly service .Had 1st service done on a booked wait appointment .Service and hand over done quickly and efficiently. Thank you

  Paul Harms CUPRA Woking
  Response from SLM 2 months ago

  Dear Paul, Thank you for taking the time to leave us a five-star review. We are delighted to hear that you were pleased with the friendly service during your visit. It’s great to know that your first service appointment was completed quickly and efficiently while you waited. This is exactly the level of service we always aim to provide. We really appreciate your feedback and look forward to welcoming you back to CUPRA Woking again in the future. Kind regards, CUPRA Woking.

• 
  3 months ago

  Warm, welcoming and efficient service from Anette and the team.

  Justin Ayling CUPRA Woking
  Response from SLM 3 months ago

  Hello Justin, Thank you for sharing your feedback. We’re glad to hear you had such a positive experience with Anette and the team. Delivering attentive and friendly service is important to us, and we appreciate your support. We look forward to welcoming you back in the future.

• 
  4 months ago

  Excellent experience with the servicing team at Cupra Woking today. The car was booked in at a time and date to suit. I opted for a while you wait service and this was completed efficiently within two hours. Annette explained very clearly what had been done and any findings. The cost was exactly as expected. Thanks all.

  Nick Ward CUPRA Woking
  Response from SLM 4 months ago

  Hello Nick, Thank you very much for taking the time to leave us such a fantastic five-star review. We’re delighted to hear you had an excellent experience with our aftersales team at CUPRA Woking. It’s great to know that the booking process was convenient, your while-you-wait service was completed efficiently, and that Annette took the time to clearly explain the work carried out and any findings. We’ll be sure to pass your kind comments on to the whole team. Thank you again for your feedback and we look forward to welcoming you back to CUPRA Woking in the future.

• 
  4 months ago

  Excellent service! I went in for annual service and some repairs for my Cupra. They went the extra mile to perform the required repairs and communicated effectively at each stage. Absolutely 5 star service from Rebecca and the entire staff.

  Shalabh Goyal CUPRA Woking
  Response from SLM 4 months ago

  Hi Shalabh, thank you for the excellent review. We’re really pleased to hear your annual service and repairs were handled so smoothly and that the team kept you well informed throughout. It’s great to know Rebecca and the wider team delivered a five-star experience for you.

• 
  5 months ago

  I had an excellent experience at Cupra Woking..Luke couldn't do enough for me in organising the test drives I requested and even one's I didn't.. I can fully recommend a Tarramar. It's a really lovely car to drive...

  Trevor Goddard CUPRA Woking
  Response from SLM 5 months ago

  Hi Trevor, thank you so much for your kind review. We're delighted to hear you had an excellent experience with us and that Luke was able to support you throughout your visit. It’s great to know you enjoyed the test drives — the Tarraco really is a fantastic car. We appreciate the recommendation and hope to see you again soon!

• 
  5 months ago

  Excellent service from Luke, he went above and beyond to help me. Highly recommended

  Dave O CUPRA Woking
  Response from SLM 5 months ago

  Hi Dave, thank you for the brilliant review. It’s great to hear that Luke went above and beyond to support you, and we really appreciate you taking the time to share your experience.

• 
  6 months ago

  The worst dealership ever. DO NOT BUY ANYTHING FROM THEM. BRAND NEW CAR RETURNED TO ME FAULTY MULTIPLE TIMES, they lie about everything they don’t care about you or your car as soon as they sell you one. DO NOT BUY STAY AWAY FROM THEM I THIS WILL SAVE YOU TIME MONEY AND PAIN.

  eduard Pas CUPRA Woking
• 
  7 months ago

  Had a great experience here. Rejaul was very helpful and professional, providing a clear quotation and patiently answering all of my questions. I appreciated his assistance and the opportunity to have test drive. The service was excellent.

  R S CUPRA Woking
  Response from SLM 7 months ago

  Thank you for your review! We’re delighted to hear that Rejaul looked after you so well, providing clear information and support throughout your visit. It’s great to know you had such a positive experience.

• 
  7 months ago

  Brilliant Experience! Recently collected a 74-plate CUPRA Ateca from SMC and dealt with Rejaul and Adam. I can honestly say the experience was an absolute pleasure from start to finish. Both knowledgeable and accommodating. All my queries were addressed and answered. Rej made the sales process effortless and even kindly collected me from the station on the day of collection. Rej came across as a genuinely nice guy. Great all round experience and we also love the car. Thanks and hope to deal with you again in the future. Nathan

  Nathan Howell CUPRA Woking
  Response from SLM 7 months ago

  Thank you for sharing your brilliant feedback, Nathan. We’re delighted to hear that both Rejaul and Adam made the whole experience such a pleasure, and that Rej went the extra mile to ensure everything was smooth for you. It’s wonderful to know you’re enjoying your new CUPRA Ateca, and we truly appreciate your kind words. We look forward to welcoming you back in the future!

• 
  9 months ago

  Excellent service from this dealership especially Luke who was very friendly and professional from the start. As a motability customer I felt appreciated and nothing was rushed and Luke showed me different colours and different options and models etc. Sadly I had to cancel my new car order due to personal circumstances and that was sorted out with one phone call. Would highly recommend. Also thanks to everyone else who I spoke to they was very polite on the phone and helpful. Thanks.

  BL B CUPRA Woking
  Response from SLM 9 months ago

  Thank you so much for your wonderful feedback! We’re thrilled to hear that Luke provided friendly and professional support throughout your experience. It’s great to know you felt valued and never rushed, and that you appreciated exploring all the options available. Your recommendation means a lot to us!

• 
  9 months ago

  Took my boyfriend’s car in for service and Chloe was amazing! She was super helpful, explained everything clearly and made the whole process understandable. Loved the communication. Great service all around!

  Wiki CUPRA Woking
  Response from SLM 9 months ago

  Thank you, Wiki! We’re so pleased to hear Chloe made the experience smooth and easy to understand. We’ll make sure she gets the recognition she deserves – your feedback means a lot to the team at CUPRA Woking!

• 
  9 months ago

  Simply the worst experience of owning a car or having any sort of customer service I have ever experienced. Car has been broken for 7 months and still no resolution, just passed between SMC and CUPRA direct with no resolution from either. Avoid CUPRA avoid SMC

  David Shenton CUPRA Woking
• 
  10 months ago

  I recently purchased a car from the Woking Branch. Rej looked after me throughout the process making it very stress free and easy. He answered all my questions and went above and beyond to make sure it got over the line. I would highly recommend Cupra Woking and Rej if you are looking to purchase a car from Seat/Cupra.

  matt wise CUPRA Woking
  Response from SLM 10 months ago

  Thank you so much for your fantastic review, Matt! We're delighted to hear that your experience was smooth and stress-free. Rej will be thrilled to know his efforts made such a positive impact. We always strive to go above and beyond for our customers. We truly appreciate your recommendation and hope you’re enjoying your new car. If there's anything more we can do, don't hesitate to get in touch!

• 
  1 year ago

  My car kept on having issues and no one could seem to find the problem. I then took my car to Carl and Cupra Woking and they thankfully sorted out all the problems and the car now drives perfect. Carl and Becky were amazing, fantastic quick service, keeping me up to date the whole time.

  Phil Henderson CUPRA Woking
  Response from SLM 1 year ago

  Dear Phil, Thank you for your kind words. We’re delighted to hear that Carl, Becky, and the team at Cupra Woking were able to resolve the issues and get your car driving perfectly again. Your feedback is greatly appreciated, and we look forward to assisting you in the future. Warm regards, The Cupra Woking Team

• 
  1 year ago

  Not a place I shall be going to again

  Ian Chatfield CUPRA Woking
  Response from SLM 1 year ago

  Hi Ian, Thank you for taking the time to leave your feedback, and we're genuinely sorry to hear that your recent experience with us has led to such disappointment. It’s always our intention to provide a high level of service to every customer, and we regret that we fell short in your case. We take all feedback seriously, whether positive or negative, as it helps us to reflect and improve. We’d really appreciate the opportunity to understand more about what happened and to see if there’s anything we can do to make things right. A member of our team will be reaching out to you directly to discuss the matter further. In the meantime, if there’s anything you’d like to share with us, please don’t hesitate to get in touch. Kind regards, The CUPRA Woking Team

• 
  1 year ago

  Bash was a fantastic help in our recent purchase of a Cupra Born both before we make the decision and after. A great and friendly service -Well done!

  Peter Craig CUPRA Woking
  Response from SLM 1 year ago

  Hi Peter, thank you for your lovely review regarding your recent visit. We are so pleased to hear about your five star experience with Bash, and are glad to hear you are happy with your purchase. We look forward to welcoming you back to CUPRA Woking in the future. Happy Driving in your CUPRA Born!

• 
  1 year ago

  After being let down by another company, cupra woking kindly fitted my car in for a service. I would like to thank Rebecca and team for your kindness and excellent customer service

  Ruby Lane CUPRA Woking
  Response from SLM 1 year ago

  Hi Ruby, thank you for your wonderful five star review regarding your recent visit. We are so pleased to hear about your experience with Rebecca, and are glad the team could assist with your service. We look forward to welcoming you back to CUPRA Woking in the future.

• 
  1 year ago

  I recently purchased a car, and I couldn't be happier with the experience! A huge thank you to Bash, who guided me through the entire process with professionalism and genuine care. From the moment I walked into the dealership, Bash was attentive and took the time to understand my needs and preferences. He answered all my questions and provided valuable insights without any pressure. The car I bought is perfect for me, and I appreciate how Bash ensured that I felt comfortable with my decision. His knowledge of the vehicles and financing options was impressive, making the experience smooth and enjoyable. I highly recommend this dealership to anyone looking to purchase a cartheir dedication to customer satisfaction truly sets them apart.

  Daniel “Dan” H CUPRA Woking
  Response from SLM 1 year ago

  Hi Dan, thank you for your lovely five star review regarding your recent visit. We are so pleased to hear about your experience with Bash, and that you found the perfect car you for. We wish you many happy miles in your new vehicle, and look forward to welcoming you back to CUPRA Woking in the future.

• 
  1 year ago

  A slightly different review - not about the cars but about the staff. I was on an afternoon school run, on my way home with two grandchildren in the car. The traffic was fairly heavy due to (yet another) diversion and it was stop/start all the way. My car then 'stopped', completely and a queue started to form behind us. Luckily, for us anyway, we were right outside the SMC CUPRA dealership and the staff came out to help. They managed to push the car off the road and into the car park at the back. They then told us we could wait inside for the breakdown assistance to arrive. They offered warm drinks - the grandchildren didn't need to be told twice ! and someone produced a packet of (chocolate) biscuits - even better! That was about 4pm. The children were collected a little while later and I continued to wait, but that's another story. The outcome was a new battery. My thanks to all the staff who were lovely - so friendly and helpful and made a difficult situation much easier to deal with. Thank you all very much for your hospitality

  Alison CUPRA Woking
  Response from SLM 1 year ago

  Hi Alison, thank you for your kind words regarding the team at SMC Cupra Woking. We are glad to hear that the team were able to assist you during the incident, and of course provide the much-needed chocolate biscuits to the children!

• 
  1 year ago

  I part exchanged my SEAT LEON FR for a CUPRA LEON on Saturday. The team at SMC have been fantastic from start to finish. The whole process, from enquiry through to collection only took a week - which is very impressive when considering the car I wanted wasn't even in the garage when I got in touch. Luke arranged for me to test drive an identical car to the one I enquired about, and there was no pressure at all at any point to proceed to purchase. Once I did decide to purchase, he was professional, responsive, knowledgable, and made himself accountable for anything I needed assistance with along the way. This is the third LEON I have had, and the 3rd I have purchased from the SMC group (this one from Woking, the previous 2 from AldershotI live more than an hour away from the nearest SMC dealership, but there is a reason I keep going back! The service is great - and I couldn't recommend them enough!

  Richard Wainwright CUPRA Woking
  Response from SLM 1 year ago

  Hi Richard, thank you for your wonderful five star review. We are thrilled to hear about your experience with us and that Luke was able to help you find the perfect car. We wish you many happy miles in your new CUPRA Leon, and look forward to welcoming you back in the future.

• 
  1 year ago Gary Hunter CUPRA Woking
  Response from SLM 1 year ago

  Gary Thank you for your rating, but who did you deal with so I can pass on your comments to the right member of the team. Have a good day. Max Spooner Marketing Executive

• 
  1 year ago

  Friendly and knowledgeable salesman, who don't push just advise. If your looking for a cupra or seat, worth a visit. Replying to your question The name was Bashar Abdulati Many thanks Martin

  Martin Booth CUPRA Woking
  Response from SLM 1 year ago

  Hi Martin, Thank you for your review. Do you know the name of the person you spoke to so I can pass on your comments? Many Thanks Martin Lang Brand Manager

• 
  1 year ago

  Luke and the team were incredibly helpful. Prompt delivery and friendly service. Looking forward to being a long term customer.

  Ben CUPRA Woking
  Response from SLM 1 year ago

  Ben Many thanks for posting this review and rating. The guys work very hard to deliver excellent service, so I am pleased it comes across well. I will make sure that Luke Gallop sees you score and comments. Thank you for choosing us for your new CUPRA Leon and the Graphine Grey you chose is always very popular choice. Please do feel free to tell your friends and family. Kind regards Martin Lang CUPRA Brand Manager SMC Motor Group

• 
  2 years ago

  Picked up my new Cupra Formentor V2 on March 1st. Love the car but equally impressive has been the service from order through to delivery. I have been well looked after throughout and the whole experience was excellent.

  Chris Barrett CUPRA Woking
  Response from SLM 2 years ago

  Chris Many thanks you for taking the time to post your review. The guys work very hard to deliver excellent service, so I am pleased it comes across well. I will make sure that Oliver sees your rating. Thank you for choosing Cupra Woking for your new Formentor, a good choice. Please do feel free to tell your friends and family. Kind regards Martin Lang CUPRA Brand Manager SMC Motor Group

• 
  2 years ago

  Just wanted to say a big thank you to Cupra Woking your expert Luke was very helpful on my test drive last Sunday, no pressure and was super helpful and informative. Thanks again Luke nice to see a salesperson that is genuine.

  Kevin Winchester CUPRA Woking
  Response from SLM 2 years ago

  Kevin Many thanks you for taking the time to post your review. The guys work very hard to deliver excellent service, so I am pleased it comes across well. I will make sure that Luke Gallop sees your rating. I see you haven't ordered a car from us yet and we would love the chance to do so and demonstrate the other part of our business to you as a CUPRA Woking customer. Thank you for choosing CUPRA Woking.. Please do feel free to tell your friends and family. Kind regards Martin Lang CUPRA Brand Manager SMC Motor Group

• 
  2 years ago

  Excellent service from Adam, at SMC CUPRA Woking. From my initial call to the dealership my experience was first class, question were answered speedily and test drive arrange. There was no pressure and it was enjoyable experience. I would like to say it’s not local CUPRA dealership but it was worth the hour travelling time to get there. Will be returning when vehicle is due service. Well done Adam and SMC.

  Paul Chalmers CUPRA Woking
  Response from SLM 2 years ago

  Paul Thanks for taking the time to post this review and your kind comments. The guys work very hard to deliver excellent service, so I am pleased it comes across well. I will make sure the Adam sees your comments. Thank you for choosing SMC SEAT Aldershot for your new car. Please do feel free to tell your friends and family. Kind regards Martin Lang SMC Motor Group CUPRA Brand Manager

• 
  2 years ago

  Really efficient and helpful - car was ready to test drive on arrival and the trade-in value was reasonable. The car was really well prepared on collection and handover/paperwork smooth and helpful. Thank you Adam.

  Chris Hartnoll CUPRA Woking
  Response from SLM 2 years ago

  Chris Thank you for taking the time to post this review.. The team work very hard to deliver excellent service, so I am pleased it comes across well. I will make sure Adam sees your comments. Thank you for choosing CUPRA Woking for your new CUPRA Approved Used Car. I am sure you will get many great comments about it. Please do feel free to tell your friends and family. Kind regards Martin Lang SMC Motor Group CUPRA Brand Manager

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