Reviews from

for SLM

• 
  1 day ago

  An absolutely appalling experience from a main dealer. I contacted SLM Toyota after my Hilux failed to start, with a computer scan clearly showing two specific immobiliser faults. After calling the dealership to explicitly confirm they could resolve this issue, I had the vehicle towed to their site. The vehicle then sat at their garage for over six weeks. During this entire time, I received zero proactive updates. Every single communication required me to ring and chase them, only to be repeatedly brushed off with the excuse that they were 'very busy.' It was only after another couple of weeks and a formal complaint on my part that I threatened to escalate the situation just to get my own vehicle back. After nearly two months in their possession, the vehicle was returned to me completely unfixed. Shockingly, I took the truck to an independent garage the very next week, and they diagnosed and resolved the immobiliser issue almost immediately. For a main dealer to hold a vehicle for months, offer zero customer service, and fail to fix a fault an independent garage sorted in days is completely unacceptable. I will never use this dealership again, nor will I ever recommend them. Avoid.

  Elliott Knight SLM Toyota Attleborough
• 
  1 day ago

  Amazing service from David when purchasing my car.

  florence rose SLM Select
• 
  2 days ago

  We bought the car on May 22, 2026, and paid for it in full. However, we didn’t actually get the car until June 2 because some work needed to be done on it. But as it turned out, the very next day after picking it up, we noticed that the AC hadn't been refilled, even though that had been agreed upon. A couple of days later, we took the car to our mechanic. He hooked it up to the computer for a diagnostic check and immediately found an error code. I called them, explained everything, and we agreed on a fix. Plus, the cigarette lighter wasn't working either. I called and sent an email—basically, I covered all the basesThen I drove over, left the car, and showed them the exact error my mechanic had pointed out. All they did was fix the cigarette lighter; they didn't refill the AC. Instead, they said it would probably have to be done under warranty. I don't get why it should be a warranty issue when it was supposed to be filled from the start as agreed. I even have a video report they sent me detailing what they were going to do to the car, which explicitly mentions that the AC was supposed to be filled. Nobody filled it. Now we have to wait for the warranty department to reply whether they’ll cover it or notOn top of that, I pointed out the error code my mechanic found during the diagnostics. All they did was clear the code, drive around a bit, and say it hadn't come back. How can they just say "it hasn't come back" when it was clearly there in the first place? What’s the point of that kind of "fixjust clearing the code from the computer? That’s not how it works; you're supposed to actually repair the issue from the start.

  Natalija Petrova SLM Select
• 
  4 days ago

  Big shout-out to Liam Flint for the exceptional service he provided during the purchase of my BZ4X. Liam went above and beyond to ensure that all my questions regarding the sale were answered. From the very first phone call when I enquired about the vehicle, right through to agreeing the sale and the eventual delivery of the vehicle to my home address, his support was outstanding. I couldn’t praise his professionalism, exceptional customer service, and the patience he showed throughout the entire process enough. Liam is more than a plus to SLM Uckfield.

  Lifewire Quadri SLM Toyota Uckfield
  Response from SLM 4 days ago

  Dear Lifewire, Thank you for taking the time to share such a kind and fantastic five-star review. We’re thrilled to hear about the outstanding support you received from Liam throughout your bZ4X purchase. From your first enquiry through to the delivery of your new vehicle, it’s clear that Liam’s professionalism, patience and commitment to keeping you informed made the entire experience a memorable one. Buying a new car should be an exciting journey, and we’re delighted that Liam took the time to answer all your questions and provide the reassurance and guidance you needed along the way. Feedback like yours is a wonderful reflection of the care and dedication that the team bring to every customer interaction. We’ll be sure to share your kind words with Liam, who will be delighted to know how much his efforts were appreciated. Thank you for choosing SLM Toyota Uckfield, and we hope you enjoy every mile in your new bZ4X. Kind regards, SLM Toyota Uckfield.

• 
  4 days ago

  I bought my car from quest motor group in braintree,in april 2026, Love my car to bits Lovely emma was kind and very helpful,and aoeted everything out Thanks again emma Maddie young

  Maddie Briner Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 4 days ago

  Dear Maddie, We’re so pleased to receive your five-star feedback and hear how happy you are with your new car. It’s wonderful to know that Emma was able to make your experience at Quest Motor Group such an enjoyable one. Her friendly and helpful approach clearly made a difference, and we’re delighted that she was able to support you throughout the purchase process and make everything straightforward. We’ll be sure to share your kind words with Emma, who will be thrilled to know that she helped you find a car you love. Thank you for choosing us and for sharing your experience. We hope you enjoy many happy miles in your new vehicle and look forward to welcoming you back again in the future. Kind regards, Quest Motor Group.

• 
  4 days ago

  Exceptional services , the staff is very helpful and straight forward , especially Paul who I have been personally dealing with , he has been very patient , available and ready to help me all the way in the purchase process . I would definitely recommend and be back .

  Morosanu Ana Maria Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 4 days ago

  Dear Morosanu, It’s fantastic to receive such a positive five-star review, and we really appreciate you taking the time to share your experience. We’re delighted to hear that Paul provided such excellent support throughout your vehicle purchase. His patience, availability and straightforward approach clearly helped make the process smooth and enjoyable, ensuring you felt confident every step of the way. Providing helpful and transparent guidance is something we pride ourselves on, so it’s wonderful to know that Paul made such a great impression. We’ll be sure to share your kind words with him. Thank you for your recommendation and for choosing Quest Motor Group. We hope you enjoy your new vehicle and look forward to welcoming you back again in the future. Kind regards, Quest Motor Group.

• 
  5 days ago

  Thanks for David for helping me get a new rs3 really decent guy all around amazing. helped out a lot

  Whimsickle SLM Select
  Response from SLM 4 days ago

  Dear Whimsickle, Thank you for taking the time to leave us a fantastic five-star review. We're delighted to hear that David was able to help you secure your new RS3 and that he made such a positive impression throughout the process. Providing helpful, friendly service is what we strive for, so it's great to know that David was there to support you every step of the way. Your kind words will mean a lot to him, and we're thrilled that you had such a positive experience with SLM Select. We hope you're enjoying your new RS3 and wish you many happy miles ahead. We look forward to welcoming you back in the future. Kind regards, SLM Select.

• 
  6 days ago Emilio Hidalgo SMC SEAT Woking
  Response from SLM 6 days ago

  Dear Emilio, Thank you for taking the time to leave us a five-star rating. We are delighted to know that you had a positive experience with SMC SEAT Woking. Receiving feedback like yours is always appreciated and serves as great encouragement for the team. If you would like to tell us more about your experience, we would be delighted to hear from you. Thank you for choosing SMC SEAT Woking. We look forward to welcoming you back in the future. Kind regards, SMC SEAT Woking.

• 
  6 days ago

  We had a really good experience dealing with Sam at SMC Renault in Aldershot. We wanted to test drive the R5 as we were considering a move to all electric. Sam was very helpful and attentive throughout the demonstration of the cars features and setting us up for the drive. He talked us through our options and whilst was keen to do a deal it wasn't exactly what we were looking for spec wise. I would however 100% buy from Sam and SMC.

  Martin Haigh Renault Aldershot SMC
  Response from SLM 6 days ago

  Dear Martin, Thank you for taking the time to leave such a positive five-star review. We're delighted to hear that Sam provided such a helpful and informative experience during your visit to Renault Aldershot SMC. Making the transition to an electric vehicle is a big decision, so it's great to know that Sam took the time to demonstrate the Renault 5, explain its features and talk you through the options available. Our team always aim to ensure our customers have all the information they need to make the right choice for their circumstances. Whilst the particular vehicle wasn't quite the right fit for you on this occasion, it's wonderful to hear that the service you received left such a strong impression. Your confidence in both Sam and Renault Aldershot SMC means a great deal to us. Thank you for your kind feedback, and we hope to have the opportunity to assist you again when the time is right. Kind regards, Renault Aldershot SMC.

• 
  6 days ago

  We had a test drive appointment last week with Luke for a Cupra Born - the experience was exceptional and exceeds recent similar experiences with Tesla and Mercedes. Luke was very likeable, knowledgeable and allowed us quality time to familiarise ourselves with the car (demo test drive car and showroom equivalent.) Based on our experience we are sold on the idea of the Cupra Born being our next car and plan to buy the ideal spec car soon.

  Matt Ball CUPRA Woking
  Response from SLM 6 days ago

  Dear Matt, Thank you for taking the time to leave such a fantastic review. We’re delighted to hear that your test drive experience with us at CUPRA Woking exceeded your expectations, especially when compared with other recent experiences. It’s great to know that Luke was able to make the experience enjoyable, informative, and relaxed, and that you had the opportunity to properly get to know the CUPRA Born. We really appreciate your kind comments, and it’s great to hear the CUPRA Born is now a strong contender for your next car. When you’re ready to move forward with the ideal specification, Luke and the team will be very happy to help you through the next steps. We look forward to welcoming you back again soon. Kind regards, CUPRA Woking.

• 
  1 week ago

  Excellent knowledgeable and friendly

  Anne Wye Renault Weybridge SMC
  Response from SLM 6 days ago

  Dear Anne, Thank you for taking the time to leave us a five-star review. We're delighted to hear that you found the team at Renault Weybridge knowledgeable, friendly and helpful during your visit. Providing expert advice alongside a warm welcome is something we strive for, so it's wonderful to know that this was reflected in your experience. Your feedback is greatly appreciated, and we will be sure to share your kind comments with the team. Thank you for choosing Renault Weybridge SMC. We look forward to welcoming you back in the future. Kind regards, Renault Weybridge SMC.

• 
  1 week ago

  Exceptional support & information, unfortunately due to circumstances beyond our control we couldn’t arrange a purchase on this occasion, but would not hesitate in future, thank you

  Kath Harvey SLM Toyota Norwich
  Response from SLM 6 days ago

  Dear Kath, Thank you for taking the time to leave such a lovely five-star review. Although we weren't able to help you with a vehicle purchase on this occasion, we're delighted to hear that the support and information provided by our team made such a positive impression. We pride ourselves on offering helpful, honest advice to every customer, regardless of the outcome, so it's particularly rewarding to know that you felt well looked after throughout your visit. Feedback like yours reassures us that we're delivering the level of service we strive for. Should the opportunity arise in the future, we would be delighted to assist you again. Thank you for considering SLM Toyota Norwich and for sharing your experience. Kind regards, SLM Toyota Norwich.

• 
  1 week ago

  Great experience, Paul Duffus is a very helpful, polite and knowledgeable, friendly with no pressure at all . Took me through every step of the buying process and I couldn't be happier with my purchase. I've dealt with Paul a couple of times and he makes it a pleasure always. Hopefully he'll still be there when I buy my next car

  Ian Thoseby Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Ian, Thank you for taking the time to leave such a fantastic five-star review. It's wonderful to hear that Paul provided such a positive and pressure-free experience throughout your purchase. Buying a car should be enjoyable, and we're delighted that his knowledge, professionalism and friendly approach helped make the process straightforward from start to finish. We're especially pleased to hear that this isn't the first time you've worked with Paul and that he has consistently delivered the high level of service you've come to expect. Building lasting relationships with our customers is something we value greatly. Enjoy your new vehicle, and we hope to welcome you back to Quest Motor Group again in the future. Kind regards, Quest Motor Group.

• 
  1 week ago

  Very accommodating went above and beyond. Punctual and informative, thank you for making this a great experience

  Lizanne Doyle Renault Weybridge SMC
  Response from SLM 1 week ago

  Dear Lizanne, Thank you for your fantastic five-star review. We're delighted to hear that the team at Renault Weybridge made such a positive impression. Providing a service that is accommodating, informative and delivered when promised is something we strive for every day, so it's wonderful to know that this was reflected in your experience. Your comment about the team going above and beyond is particularly appreciated, and we will ensure your kind words are shared with everyone involved. Thank you once again for your feedback. We hope to have the pleasure of assisting you again in the future. Kind regards, Renault Weybridge SMC.

• 
  1 week ago

  Excellent service from, Paul did everything he said he would and more .

  Phil Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 6 days ago

  Dear Phil, Thank you for taking the time to leave us a fantastic five-star review. We're delighted to hear that Paul provided such excellent service and, most importantly, delivered on everything he promised. Going the extra mile for our customers is something we always strive for, so it's particularly rewarding to know that your experience exceeded expectations. Your feedback means a great deal to both Paul and the wider team, and we'll be sure to share your kind comments with him. Thank you for choosing Quest Motor Group. We hope you enjoy your new vehicle and look forward to seeing you again in the future. Kind regards, Quest Motor Group.

• 
  1 week ago

  Brought a car from Rob. He was so professional and reassuring in his manner and we brought a fantastic car for a very reasonable price. Highly recommend this company to buy vehicles and have nothing but praise for Rob. Thank you my friend

  Lee Hudson Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Lee, Thank you for your kind five-star review. We're delighted to hear that Rob made your car buying experience such a positive one at Quest Motor Group. Purchasing a vehicle is an important decision, and it's great to know that his professional and reassuring approach gave you confidence throughout the process. It's also fantastic to hear that you've found a car you're so pleased with and that it represented great value for money. Reviews like yours are exactly what we strive for, and we'll make sure your kind words are shared with Rob. Thank you for your recommendation. We wish you many happy miles in your new car and hope to see you again in the future. Kind regards, Quest Motor Group.

• 
  1 week ago

  Given how busy it was the service, and my experience, was good. There was a bit of a wait, even though I had g given an arrival time, but the coffee freely available was very good. My only complaint was that the car park was a nightmare. Perhaps 10.00 on a Friday wasn't the wisest time/day to choose to visit them.

  Morris Field SLM Toyota Norwich
  Response from SLM 1 week ago

  Dear Morris, Thank you for your five-star review and for taking the time to share your experience with SLM Toyota Norwich. We're pleased to hear that you received good service during what was clearly a very busy period for the team. It's great to know that the complimentary coffee helped make your visit more comfortable while you waited. We also appreciate your understanding regarding the wait time and the busy car park. Feedback like yours gives a genuine reflection of the customer experience and is always valued by the team. Thank you again for your kind comments and for choosing SLM Toyota Norwich. We look forward to welcoming you back in the future. Kind regards, SLM Toyota Norwich.

• 
  1 week ago

  I had my first ever MOT and Service here, Lee was so positive, helpful and honest with me which I really appreciated! The customer service here from the sales and service department are absolutely top notch, would 100% recommend!!

  Hannah Barrett Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Hannah, Thank you for your fantastic feedback. We're especially pleased that your first MOT and service experience was such a positive one. Trust is incredibly important when it comes to looking after your vehicle, so it's wonderful to hear that Lee's honesty, positivity and straightforward advice helped make the visit a comfortable and reassuring experience. Your comments about both our service and sales teams are greatly appreciated. We work hard to create a friendly and supportive environment for our customers, whether they're purchasing a vehicle or bringing one in for maintenance. Thank you for your recommendation and for choosing Quest Motor Group. We look forward to welcoming you back again in the future! Kind regards, Quest Motor Group.

• 
  1 week ago

  We spoke to David Siddle about a car that had just gone on the website and hadn’t had any prep done yet. He sent us a video shortly after our first conversation. As we couldn’t get there until the weekend, David advised us to reserve the car and he would take it off the website, the car was prepared before we visited and it was ready for us to view and test drive when we arrived. David gave us all the time we needed to look at the car and was able to answer all the question we had. We collected the car a week later and as promise it had a new MOT and service done. Overall, David was friendly, knowledgeable and professional throughout and made it a great experience and we would recommend it family and friends.

  Dylan SLM Select
  Response from SLM 1 week ago

  Dear Dylan, Thank you for such a detailed and thoughtful five-star review. We’re thrilled to hear that you had such a positive experience at SLM Select. Buying a vehicle remotely before viewing it in person requires trust, so it’s fantastic to know that David’s communication, including the personalised video and keeping the vehicle reserved for you, helped make the process straightforward and reassuring. We’re also pleased that everything was prepared and ready for your visit, allowing you to take your time and make an informed decision. It's particularly rewarding to know that everything was exactly as promised when you arrived, from the condition of the vehicle to the completed service and MOT before collection. We really appreciate your recommendation and hope you enjoy many happy miles in your new car! Kind regards, SLM Select.

• 
  1 week ago

  Forgot to order my part

  Katherine Lawn Dacia Aldershot SMC
  Response from SLM 6 days ago

  Dear Katherine, Thank you for your feedback regarding your visit to Dacia Aldershot SMC. We are sorry that your part was not available when requested. This is not the level of service we aim to provide, and we understand how frustrating this must have been. We hope to have the opportunity to rectify the issue and would welcome you to get in touch with us. Please contact us on 01252 367300, and a member of our team will also be contacting you directly to assist further. Kind regards, Dacia Aldershot SMC.

• 
  1 week ago

  Excellent Service

  Cyrus Montakab Alpine Store Weybridge
  Response from SLM 1 week ago

  Dear Cyrus, Thank you for your five-star review. We’re delighted to hear that you received excellent service from the team at Alpine Store Weybridge. Providing a first-class experience for our customers is always our goal, so it’s rewarding to know that we delivered on that during your visit. Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing Alpine Store Weybridge. We look forward to welcoming you back again in the future. Kind regards, Alpine Store Weybridge.

• 
  1 week ago

  Great garage, had some work done to my car and Kevin was so helpful and answered any queries I had without problems,also fast communication. Very reliable, will be using again

  Gemma Pearse Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Gemma, Thank you for taking the time to leave us a four-star review. We’re delighted to hear that you had a positive experience with our service team at Quest Motor Group. It’s great to know that Kevin was able to assist you with any questions you had and that you found our communication prompt and reliable throughout the process. We’ll be sure to pass your kind comments on to him. We’re pleased to hear that you’ll be using us again in the future. In the meantime, if there is anything we could have done to make your experience a five-star one, we would really value your feedback. Kind regards, Quest Motor Group.

• 
  1 week ago Paul Savage SLM Toyota Lowestoft
  Response from SLM 1 week ago

  Dear Paul, Thank you for leaving us a five-star rating following your visit to SLM Toyota Lowestoft. We’re always pleased to see that a customer has had a positive experience with us, and we truly appreciate you taking the time to share your feedback. Ratings such as yours are a great encouragement to the team and reflect the hard work they put in every day. We hope to have the opportunity to assist you again and look forward to welcoming you back again in the future. Kind regards, SLM Toyota Lowestoft.

• 
  1 week ago

  There was damage on the back of the boot door. Renault Weybridge took my car in and the body shop promptly fixed the damage. It only took a few days and I was given a replacement car. They did outstanding work.

  Paul Marlow Renault Weybridge SMC
  Response from SLM 1 week ago

  Dear Paul, Thank you for sharing your experience with Renault Weybridge SMC. We're delighted that our team was able to get the damage to your boot door resolved so quickly and that the repair process was as convenient as possible for you. It's especially rewarding to hear how highly you rate the work completed by our Bodyshop team. We take great pride in the quality of our repairs, and your comments are a real credit to everyone involved. Thank you for placing your trust in us. We look forward to being of assistance again whenever you need us. Kind regards, Renault Weybridge SMC.

• 
  1 week ago

  Great

  Kirsty Yaldron SLM Select
  Response from SLM 1 week ago

  Dear Kirsty, Thank you for taking the time to leave us a five-star review. We’re delighted to know that you had a positive experience. Customer satisfaction is at the heart of everything we do, so it’s wonderful to receive such great feedback. We truly appreciate your support and thank you for choosing us. We look forward to welcoming you back to SLM Select again in the future. Kind regards, SLM Select.

• 
  1 week ago

  Customer service, in my experience these days is a rarityHowever, certainly not in my dealings with Quest Motor Group in Braintree. Everyone was pleasant, helpful and friendly. In particular the sales gentleman who assisted me, with my vehicle purchase, Rob Beckwith. A very knowledgeable and helpful gentleman who dealt with everything efficiently in a kind and friendly manner, and I have already recommended both him and the group to several other friends and familyWith heartfelt thanks to all concerned, especially Rob. I am delighted with my vehicle!

  Luci Sims Quest Motor Group | Bosch Car Service | Suzuki
  Response from SLM 1 week ago

  Dear Luci, Thank you for your thoughtful and generous five-star review. We are absolutely delighted to hear about your positive experience with Quest Motor Group. Your comments about customer service mean a great deal to us. We're thrilled that our team made such a positive impression and that you felt welcomed and supported throughout your vehicle purchase. Rob will be especially pleased to read your kind words. His knowledge, professionalism and friendly approach are qualities we greatly value, and it's wonderful to hear that he helped make the entire process smooth and enjoyable for you. The fact that you have already recommended both Rob and Quest Motor Group to your friends and family is the highest compliment we could receive, and we truly appreciate your support. We hope you continue to enjoy your new vehicle and look forward to welcoming you back again in the future! Best wishes, Quest Motor Group.

• 
  1 week ago

  Sam was great at SLM Vauxhall, quick and easy process and was stress free. Thanks again to the guys at SLM Vauxhall! Would highly recommend.

  Drita Gurraj SLM Vauxhall Hastings
  Response from SLM 1 week ago

  Dear Drita, Thank you for taking the time to leave such a lovely five-star review. We’re thrilled to hear that Sam made the process quick, easy and completely stress-free for you. Providing a straightforward and enjoyable experience is exactly what we strive for at SLM Vauxhall Hastings, so it’s fantastic to know that the team delivered on that for you. We’ll be sure to pass your kind words on to Sam and the rest of the team. Thank you for your recommendation. We truly appreciate your support and look forward to welcoming you back again in the future. Kind regards, SLM Vauxhall Hastings.

• 
  1 week ago

  Excellent service from Ian . Thank you

  Natasha oliver Dacia Aldershot SMC
  Response from SLM 1 week ago

  Dear Natasha, Thank you for your wonderful five-star review. We’re delighted to hear that you received excellent service from Ian during your visit to Dacia Aldershot SMC. We’ll be sure to pass your kind comments on to him, and we know he’ll be pleased to hear that he made such a positive impression. Thank you again for your feedback. We look forward to welcoming you back again in the future. Kind regards, Dacia Aldershot SMC.

• 
  2 weeks ago Phil Lewis Alpine Store Weybridge
  Response from SLM 2 weeks ago

  Dear Phil, Thank you for taking the time to leave us a five-star rating. We’re delighted to know that you had a positive experience with Alpine Store Weybridge. Your support is greatly appreciated, and while you haven’t left any additional comments, it’s fantastic to know that we were able to provide a level of service worthy of five stars. If you’d ever like to share more about your experience, we’d love to hear from you. Thank you once again for choosing Alpine Store Weybridge. We look forward to welcoming you back again in the future. Kind regards, Alpine Store Weybridge.

• 
  2 weeks ago

  I enjoyed the test drive very much. I didn’t feel rushed at any stage of the purchase. The collection was detailed and also really helpful.

  Joanne Andrew Dacia Weybridge SMC
  Response from SLM 2 weeks ago

  Dear Joanne, Thank you for taking the time to leave us a fantastic five-star review. We’re delighted to hear that you enjoyed your test drive and had such a positive experience at Dacia Weybridge SMC. It’s great to know that you felt comfortable throughout the purchasing process and never felt rushed when making your decision. We’re also pleased that the collection handover was detailed and helpful, ensuring you felt confident with your new vehicle from the moment you drove away. We truly appreciate your kind feedback and look forward to welcoming you back again in the future. Kind regards, Dacia Weybridge SMC.

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