Service Advisor - SMC CUPRA Woking

SMC CUPRA Woking is part of SLM Group which continues to be run as a family company and has grown to include sites across the South East and East Anglia. SLM Group are an Equal Opportunity Employer, who aim to continuously improve our diverse and inclusive workforce to ensure every employee feels valued.

SMC CUPRA Woking is looking for someone to join our Aftersales team as a Service Advisor.

The ideal candidate will be friendly and customer-focused to guide the customer throughout their aftersales journey, from booking in their vehicle to liaising with them until their vehicle is ready to collect. Our Aftersales Advisors working alongside our busy workshop team who carry out vehicle services, MOTs, and repairs.

We all know there can be a few surprises with cars, so showing initiative and understanding is key to ensure customer satisfaction.

This is a fast-paced customer-facing environment, so a friendly, driven personality is needed to provide excellent customer service throughout the customer’s journey and provide support to our Parts department.

Our Aftersales Advisors work Monday to Friday 8am to 6pm with an hour lunch break. No weekends!

What we’re looking for in a Service Advisor:

• Previous service experience is required
• Excellent customer service skills
• Enthusiastic and pro-active approach
• Ability to use own initiative and problem solve to create customer satisfaction
• Comfortable using digital tools and systems
• Team player with a positive and adaptable attitude
• Full UK driving licence

Key job areas of the Service Advisor role:

• Welcome customers and build a rapport to qualify customer needs
• Agree the details of the work to be carried out with the customer
• Provide quotes on price and availability of parts stock and accessories to suit customer needs
• Liaise with the workshop team to deliver agreed jobs set
• Update the customer throughout their aftersales journey, and ensure customer satisfaction on completion
• Work as a full member of the dealership team

If you think you have the qualities needed for this role, please send your CV to hr@slm.co.uk

The exciting benefits we offer our CUPRA Service Advisors:

• Weekends off
• Health care
• Mental and physical health support provided by BEN
• Additional holiday for extended service
• Birthday off
• Retail offers and vouchers
• Free MOT for employees
• Opportunity to progress and develop through training courses
• Discounted aftersales, service, repairs and parts
• Company pension scheme