Recently, our Toyota Lowestoft Centre diversified it’s customer facing operations and introduced the Customer Consultant – a new role that would be one single contact for customers, no matter what their Toyota need. An exciting new trial for this Centre, and one that we have been very thorough in, when selecting the right candidates for the role.
We’re pleased to introduce you to one of the first, Lydia, who get’s the exciting opportunity to learn and grown alongside us with this new customer service model.
Lydia takes on the challenge with an excellent resume, not just boasting customer service experience, but specifically in the motors industry. She has spent the last seven years in aftersales, moving between servicing, parts and workshop control positions – all based around providing customer solutions.
When asked what attracted her most to the position, Lydia told us “It has to be the work ethos behind the position – the opportunity to tailor the role around the customer, and their journey with us”. An excellent attitude that fits the premise of the Customer Consultant position, and one that gives us the confidence we’ve made a great choice in Lydia!
Terri Andrews, Customer Experience Manager comments on how well Lydia is already bedding into her new role: “Lydia has knitted very well within the team; Lydia brings with her a wealth of knowledge from many years of experience within the main dealer setting. She has already begun presenting her new ideas and looking for ways to improve our process. I look forward to all she can achieve and developing her career with SLM.”
We wish you the very best of luck in this exciting position Lydia! You can meet Lydia and the rest of the team at SLM Toyota Lowestoft today.