It’s always with a heavy heart that we have to say goodbye to our staff members, and although we’ve come to terms with the fact that people often seek new opportunities to further their careers, it’s never easy. This rang all too true when Richard Cruickshank parted ways with our Aftersales Team some time ago. However, there’s no feeling like welcoming exemplary staff back to our family, and this January, that’s just what we’ve been able to do with Richard!
Richard returns to us as a Service Advisor in our SLM Toyota Hastings Centre Aftersales Team, where he’ll be working with our customers to advise and consult them on the maintenance of their vehicles.
Richard has an extensive and diverse background in the motoring industry, having worked in all key areas of our trade. He initially started his career as an Apprentice Mechanic before becoming fully qualified; this experience quenched Richard’s thirst and passion for the inner workings of motor cars, and allowed him to learn more about quick and affective diagnosis of issues. However, it was Richard’s desire to be more hands on with customers, and taking the opportunity to add a new string to his customer service bow, he accepted a role within sales. Here, Richard honed his skills helping customers find solutions to their problems, however he couldn’t ignore his passion for the mechanical side of cars. This diverse range of experience he’d already gained, partnered with his penchant for aftersales, positioned Richard perfectly to excel his career as a Service Advisor.
When we asked Richard what attracted him to the role, his passion for helping people really shone through, saying “It’s definitely the people – both colleagues and customers alike”. Therefore, it really didn’t surprise us when Richard told us that outside of work he most enjoys being a radio presenter!
Ryan, General Manager at SLM Toyota Hastings offered some words expressing how pleased he was to be working with Richard again: “I am so pleased to welcome Richard back to the Aftersales team at Toyota Hastings! He has always been a well-liked by colleagues and customers alike, with his infectious positivity, friendly and warm nature, and a passion for his role. I am sure this will be a triumphant return and I wish Richard every success with the team here at Toyota Hastings. Welcome back Richard”!
On behalf of all at SLM Toyota, we warmly welcome you back to our family.
You can meet Richard and the rest of the Aftersales Team at SLM Toyota Hastings today.
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